Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Oct 13, 2025
It keeps throwing an error and my truck goes into Reduced engine power mode. It happens out of nowhere. One minute it's fine the next my engine starts to reduce power and I can't go faster then 25 mph. We have already replaced the high pressure fuel rail sensor and the fuel pump. It still is having this issue.
Incident date: Oct 14, 2025
The truck randomly shuts off whether just running or driving, the fuel pump fuse blows, as long as we switch the fuses it starts right up and runs again, sometimes it happens several times a day, other times it doesn't happen for a week or two. When driving it shuts down without warning and lose of everything.
Incident date: Oct 16, 2025
Engine was replaced but car kept sputtering only to find out the fuel injectors needing replacement
Incident date: Oct 12, 2025
I’ve had the 02 sensor, maf sensor and a system update and my check engine won’t clear I’ve been dealing with this for over 5 months now. A Chevy dealership has had my vehicle and never informed me of warranty or recall issues.my check engine is throwing random code relating to the 02 sensor, lean code and multiple components having communication issues. Check engine will be lit and then cl... Read more
Incident date: Oct 15, 2025
UConnect update was pushed and car shut off while driving saying to put in park and turn back on. Vehicles engine literally shut off twice while driving all due to a system update.
Incident date: Apr 1, 2025
I noticed while looking underneath my vehicle the front fuel tank strap was no longer attached. Further inspection show the frame had rusted enough that the fuel tank strap is no longer attachable. I noticed a recall (U04 / NHTSA 18V-160) was available however my VIN shows no record of this recall being available. So no dealer will assist me with it although my vehicle meets all of the prerequisit... Read more
Incident date: Aug 1, 2025
Engine seized on road due to bearing debris (confirmed by dealer photos), covered by recall 25V-437. Infiniti corporate denied repair, falsely citing “maintenance” despite negligible sludge. No loaner provided for two weeks, stranding me. Laws Violated: 49 U.S.C. § 30120 (free recall remedy), 49 CFR § 573.6 (interim support during delays).
Incident date: Oct 14, 2025
Good afternoon! My car started having issues going in reverse before I received the recall notification. It would nearly stall out and happened a couple times prior to getting the notice. Once I got the notice, I reached out to the dealer to see if anything could be done and was told no, not yet. Now, months later, it has gotten so bad that I am having to leave my house when it's cool (it doesn't... Read more
Incident date: Oct 1, 2024
In June 2024, my 2014 Kia Soul (VIN: [XXX] ) experienced a sudden engine failure without warning. I was driving on a busy road when the engine began sputtering and quickly stalled. The vehicle became inoperable and had to be towed. I had it inspected at a Kia dealership, who diagnosed the issue as complete engine failure but have not provided me with a full diagnostic report despite multiple reque... Read more
Incident date: May 15, 2025
I was driving from New York to DC when my car “bricked” on [XXX] my car advised me to go into park mode and began slowing down to a stop (I had no control over it) and luckily I was able pull over onto the shoulder to where I felt very unsafe and waited to restart my car. I was able to restart and try again and it bricked again about 10 minutes later. I was terrified and had a panic attack be... Read more
Incident date: Oct 12, 2025
Chevy had done an update for the Propulsion Power being reduced. In 2024, I had to do another update when the check engine light came on. After that the electric battery power decreased, I am only getting 17 miles per charge. August 2025, the check engine light came on again. I had it check and no codes came up. While driving home on the freeway, the Propulsion Power being reduced warning came up.... Read more
Incident date: Aug 22, 2025
The fuel tank has a leak from a defect in the plastic, and my local Mercedes dealership is unwilling to honor the Warranty Coverage Extension that covered fuel tank components to replace the fuel tank.
Incident date: Jun 1, 2025
On [XXX] I was driving out of state on the highway and abruptly I received an engine warning on my dashboard, my car immediately went into "limp" mode. Pulled over on the highway as car was now un operable. The car received 2 diagnostic tests via the closest mechanic on 10/6 which stated my engine has gone. The car than was towed to Victory Nissan of Mechanicsville who completed the second diagnos... Read more
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Oct 15, 2025
Incident date: Oct 3, 2025
Driving down the road, Jeep suddenly says shift to park and loses all power stalling in the middle the road. This happened twice on October 14, 2025 and needed a tow truck to be brought to a dealership. When it loses power everything locks up including steering so you can even pull over safely to the side of the road. This is a very serious issue that can easily cause a deadly accident and needs t... Read more
Incident date: Aug 15, 2025
I purchased the 2017 Optima Hybrid from Huntington Beach Hyundai on [XXX]. I made sure to double check with the dealer if the engine and hybrid battery were in good condition, in which the salesman reassured me everything is good. The car was driving okay for a while, and I had oil change and tires/alignment changed recently. Just barely 4 months in after I owned the car, the incident happened o... Read more
Incident date: Oct 11, 2025
Two separate instances of fuel line failure and fuel leak in the engine compartment. The first in March 2024 and the second in September 2025. The situations both resulted in fuel leaking on top of the hot engine components. Repair requires removal of the engine and transmission. In 2024 repair time was 9 weeks, in 2025 - 3 weeks. In the first case service was covered under warranty, the second pa... Read more
Incident date: Sep 22, 2025
Car stalled once while going to a military appt but started up 3 mins later. Car then made a noise then stalled out of nowhere on the highway at a slow speed in heavy traffic causing anxiety. vehicle then had me stranded waiting for a tow to find out it’s the HVJB .
Incident date: Oct 12, 2025
On 10/10/25, my 2025 Jeep received an over-the-air (OTA) software update intended for the Uconnect infotainment system. Following the update, the vehicle experienced a complete powertrain failure. It became undrivable, shut off entirely, and refused to shift out of park. This occurred without warning and posed a serious safety risk, especially had it happened while driving. The issue appears to b... Read more
Incident date: Sep 29, 2025
!!!ALWAYS GET A SECOND OPINION WITH "TRANSMISSION ISSUES"!!! I will NEVER get a Ford again! I'm updating my previous issue #11688946 I received my 2021 Ford Bronco Sport in early 2023. I noticed a shutter when accelerating from a stop, I took it to the dealership and had the 3rd fuel injector recall completed (still waiting for a remedy to the most recent #25V467). The dealership stated my vehic... Read more
Incident date: Jun 19, 2025
Second engine installed in the car ceases to fire. Condition does not change with new sensors for camshaft nor crankshaft. Engine turns freely cranks but will not restart. Unreliable driving conditions. Mathew’s Kia wants $1400 upfront to start exam in blind faith to see if a properly serviced car has a common warranty claim
Incident date: Oct 14, 2025
I [XXX] PURCHASED THE VEHICLE FROM DAYTONA, NISSAN ON [XXX] ON THE MORNING OF [XXX], THE AIRBAG LIGHT CAME ON. AND WAS FLASHING. I TOOK VIDEOS OF ALL THE DIFFERENT OCCURRENCES.I WENT BACK TO THE DEALERSHIP AND TALKED TO THE SALESMAN THAT SOLD IT TO US.HIS NAME WAS SIMON.AND HE BROUGHT US IN, AND WE WERE TALKING TO A MANAGER THEY DISCONNECTED THE BATTERY AND TRY TO RESET IT AS WE WERE LEAVING, THE... Read more
Incident date: Jun 16, 2025
The 4xe system had a software update that ran and caused sudden lost of power. Vehicle has been at the dealership since September 15th and should be available for inspection. Upon completion of the update, the vehicle turned off and came to a quick stop. The vehicle did restart and while driving it, it died again. Second time it turned off, I was not able to move it from the traffic lane. Drivi... Read more
Incident date: Oct 11, 2025
The car can't decide if it wants to use the battery or the engine. It shows zero charge even though it is full. It lurches at stop lights as it tries to decide whether to use battery or engine. It says "propulsion power reduced". "Not able to charge". "Shift to park". Check engine light is on.
Incident date: Oct 3, 2025
On August 1st, my '24 Z06 unexpectedly caught fire after a short evening of driving — 7 miles to dinner, 7 miles to a store, then 2 miles to drop my wife off at the grocery store. I was heading to refuel when the fire started. The car was in Sport Mode, so the fans were running. Thankfully, we were able to put it out. GM sent three inspectors, including an independent expert who noted that most... Read more
Fire
TOYOTA
HIGHLANDER
(2017) - FUEL/PROPULSION SYSTEM
Oct 14, 2025
Incident date: Sep 29, 2025
Gas overflows when filling at gas station It has happened over 5 times. Nozzle is on the lowest setting Have been to the dealership twice to have it inspected I have video of it happening twice. The tank is usually 1/4 tank when filling. Safety hazard.
Incident date: Oct 13, 2025
Car was taken in for service for a water pump recall. When I receive the car back there is a radiator photo on the dashboard as if there is low coolant. After returning the car to BMW they are stating that the water pump part that was fixed has nothing to do with why there is now a coolant leak from the back of the radiator. The fuel leak is coming from the fuel pump.
HARLEY-DAVIDSON
FLTRX
(2025) - FUEL/PROPULSION SYSTEM
Oct 14, 2025
Incident date: Sep 20, 2025
On 3/19/2024 while pulling into my driveway towards my parking garage my car suddenly stalled wiht loss of power and wouldn't accelerate into the garage. The warning lights came on for EPC light. I looked for the code online and to my surprise I found Atlas has been plagued with several of such issues . Please see below link https://www.vwatlasforum.com/threads/2021-atlas-fuel-injector-problem.6... Read more
MERCEDES-BENZ
E350
(2014) - FUEL/PROPULSION SYSTEM
Oct 14, 2025
Incident date: Oct 8, 2025
Vehicle stopped and wouldn’t start back up
Incident date: Sep 22, 2025
2014 Mercedes e350 these models as well as those from2009-2015. Have recall on subframe but the brake lines rust out and deteriorate as mine has now done. If you go on line you tube etc. you will see the issue and all complaints. I had my subframe replaced under warranty at Mercedes of flemington. About 1 1/2 years ago. While it was being serviced they asked me if I wanted to replace brake lines f... Read more
Incident date: Oct 7, 2025
There is an odd engine 'rattling', 'guzzling', 'slurping', type noise coming from the engine and the engine has begun to idle very rough even after fresh oil change. This is directly the issue cited from Nissan as recall with no current solution - which is unacceptable. We are not interested in waiting until the car malfunctions worse and in a dangerous way in order to get this recall addressed.
GMC
SIERRA 2500
(2020) - FUEL/PROPULSION SYSTEM
Oct 14, 2025
Incident date: Jun 13, 2025
CATALYTIC CONVERTERS ON THESE MODELS ARE FAILING TOO. THERE ARE RECALLS ON THE OTHER 2017 DODGE JOURNEYS, PLEASE ADD THIS MODEL TOO THEM ASAP ITS DANGEROUS AND WE USE THIS TO TRANSPORT KIDS. THANK YOU PHOTOS OF FAILING CODES AVAILABLE UPON REQUEST
VOLKSWAGEN
TIGUAN
(2021) - FUEL/PROPULSION SYSTEM
Oct 14, 2025
Incident date: Oct 12, 2025
While entering into a parking spot the car suddenly surged, went over a curb, and crashed into a store front. The driver had her foot on the brake. We checked to see if the floor mat was against the accelerator and it was not. I have a photo of the mat.
Crash
Incident date: Jan 11, 2025
Saturday morning, approx 10:00 am vehicle screen showed it was updated U-Conn (not sure exactly) when update finished vehicle lost power while driving (*Note 4xe Hybrid electric Jeep in hybrid mode). Every light on instrument cluster lit up. I was able to coast to the side of the road and park. The display said to place vehicle in park and hit start. I was able to restart the vehicle. The veh... Read more
Incident date: Oct 2, 2022
Blown Head gasket failure due to coolant leak into cylinders Evaporator Leak for A/C due to condenser and compressor shaft.
Incident date: Jul 14, 2025
This is the 2nd time I have been left stranded unable to charge my vehicle due to the charge door malfuction on the vehicle. This is a safty issue due to the fact that if you are unable to charge the vehicle, you can get starnded somewhere unsafe putting yourself and family at risk. This charge door failure has happened once within 8 months after purchasing the vehicle, the charge door was replace... Read more
Incident date: Oct 10, 2025
The affected part is the engine output shaft, which is part of the vehicle’s powertrain and propulsion system. BRP issued Recall 24V-728 for this defect, stating that the shaft can break and cause a sudden loss of propulsion, creating a safety hazard. I received the recall notice in April 2025 and have been unable to safely operate the vehicle since then. I contacted every authorized Can-Am dea... Read more
Incident date: Oct 13, 2025
Vehicle loss of total Power while driving, and printed to stop right away. Incident recurring after starting the car once more as per the j instructions
MERCEDES-BENZ
GLS450
(2017) - FUEL/PROPULSION SYSTEM
Oct 13, 2025
Incident date: Jul 23, 2025
On October 13, 2025, while driving my 2017 Volkswagen GTI, I noticed a strong odor of gasoline inside and around the vehicle. After parking and inspecting the car, I observed a large pool of gasoline forming in front of the rear passenger-side wheel well. This poses a serious safety risk due to the potential for fire or explosion from fuel leakage. This is the second time my vehicle has experie... Read more
Incident date: Jun 6, 2025
On [XXX]., in heavy rush‑hour traffic on [XXX] , my vehicle (~75,417 mi) suddenly lost motive power w/o warning at ~55 mph. It became immobile in a live lane, creating a roadblock and rear‑end crash risk. Drivers swerved/honked. Accelerator had no effect; limited/no power‑steering assist; I coasted to an in‑lane stop (no safe shoulder) and activated hazards. Cluster displayed “SHIFT SYS ... Read more
Incident date: Oct 13, 2025
started smelling burning oil intermittently shortly after purchase as new vehicle. When checked by service at Kia, could not find anything. Then vehicle started to stall on multiple occasions while on the road. Spent $1500 at Kia to try and fix it. Service folks couldn't find the problem. Vehicle stopped working and car won't start now. These are the same exact symptoms under this recall for Ki... Read more
Incident date: Oct 11, 2025
Battery conditioning (heating) is required for fast charging at cold temperatures. The current method of enabling this function takes many steps including going into the EV setting to enable this option (since it automatically turns off when changing some settings in the Hyundai Bluelink App), then opening the navigation screen, looking at a map and scrolling though a long list of charging sites, ... Read more
Incident date: Dec 22, 2024
Updated the center screen and minutes later, my Wrangler popped and the frontal collision, CEL, Stability Trak lights came on And the truck came to a halt in traffic on a busy street. I shockingly was not hit, and got the truck to the side of the road. And I was able to army crawl the truck to the dealership. The vehicle was grinding gears and the 4xe system was completely inoperable. This was ext... Read more
Incident date: Oct 10, 2025
I GET ERROR MESSAGE FOR MY 2019 NISSAN ALTIMA OF ENGINE MALFUNCTION, REDUCE POWER, SERVICE NOW. ALONG WITH OTHER SAFTY FEATURES LIKE CASH DETECTION, TRACTION AND ENGINE LIGHT. MY CAR SHAKES, FEELS LIKE IT WILL STALL ESPECIALLY WHEN STOPPED AND JERKS. MY VIN DOES NOT SHOW THIS RECALL. I HAVE GOTTEN THIS MESSAGE SEVERAL TIMES AND A OBD CODE READER GIVES CODE P0404.
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Oct 13, 2025
Incident date: Oct 7, 2025
2006 Corvette convertible. Has a strong gas smell after filling up. I understand this is a common problem, but Chevrolet will not acknowledge it. The gas can drip down on the hot exhaust system, and start a fire, burning down our house, or out on the road with us in it! Please help us get this deadly problem resolved, with little expense heaped upon us. Thank you, [XXX] INFORMATION REDACTED PUR... Read more
Incident date: Sep 29, 2025
Complete loss of power and power steering. Repeated every 1.5 minutes after restart.
Incident date: Oct 12, 2025
While driving the car shuts off and unable to restart. It will turn over but not remain started enough to move the vehicle. I did notice it jerk when speed was increased a few times before. Fuel pump was replaced less than a year ago according to Mercedes in Tuscaloosa Alabama. . After a certified Mercedes mechanic inspected the vehicle I was told it was the fuel pump once again. $4000+ later and ... Read more
Incident date: Oct 11, 2025
The shop I took my vehicle too says the vehicle is leaking gas. They looked up the vin for recalls showed me the recall said I'd have to take it to a dealership. So I scheduled an appointment for Lakeland Jaguar and Land rover and they told me they couldn't help me and don't wanna do the work if JLR isn't gonna reimburse them for recall. I can smell gas and it definitely isn't safe to drive. The d... Read more
Incident date: Oct 13, 2025
My car stalled 16 times on [XXX] due to unknown issues. The first time happened on [XXX] . Then multiple times driving from the first location to my residence in East Quogue and then to the dealer. The car would be in drive and suddenly stall, saying there was an issue with the hybrid motor. It also had multiple engine errors pop up. The car is only 15 months old. The idea that it would stal... Read more
Incident date: Oct 11, 2025
My 2019 Ford Ranger 4x4 was bought new in April of 2019 and has approxiamatly 73,400 miles. Over time a slight glitch in the transission got to be more frequent. When first starting out within the first mile of operation, the vehicle would hang between gears and act like it ran out of fuel for a few seconds at low speed, as in pulling out from a stop sign or accelerating from a dead stop. My... Read more
Incident date: Jul 9, 2025
Vehicle shut down in the middle of driving. Went into limp mode. Then would only run in gas mode at half power.