Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Jun 23, 2025
While driving on the highway, the car shut down with no warning messages and gas fumes filled the interior of the car. I was not able to move over to a completely safe spot on the road because the car shut down so quickly. I was not able to put the windows down as there was no power to the car and unable to exit the car because I was not in a safe spot on the highway. I had to remain in the closed... Read more
Incident date: Oct 23, 2024
From a complete stop my car refused to accelerate no matter how much I pushed the gas pedal. I was pulling into traffic and was on a hill so my car rolled forward naturally into the road but would not respond to the gas pedal. The RPMs didn't move, the car had power, I tried putting it in reverse and then back into drive. Nothing worked for a solid 2 minutes at least. Then all of a sudden it regis... Read more
Incident date: Sep 10, 2025
Engine to power is reduced. Poor fuel efficiency. Rough idling while parked. Poor acceleration. Trouble starting up. Burning smell at times.
Incident date: Oct 20, 2025
Propulsion power reduced error has happened many times but the recall lookup shows that there are no active recalls on our car. There was a recall on this problem in 2018 so I think it may have been done my the last owner but it is still having this problem.
Incident date: Oct 22, 2025
The fuel pump relay that is embedded within the Totally Integrated Power Module (TIPM) failed on my 2018 Jeep Wrangler JK Unlimited after only 47391 miles, causing intermittent engine stalls and problems starting. When taken to the Sisbarro Deming, NM CDJR dealership for repair, there were no replacement TIPMs in the stock system available to fix my vehicle, despite my vehicle being only 7 years ... Read more
Incident date: Aug 29, 2025
After Ford completed Recall 25S76 on my 2021 Ford Bronco Sport (VIN [XXX] ), which involves replacing high-pressure fuel injectors due to the risk of cracking and fuel leaks, the check engine light returned immediately after the road test. The Ford dealer’s diagnostic confirmed: “After installing high-pressure fuel injectors, cleared codes, road tested and check engine light came back on, perf... Read more
Incident date: Jul 13, 2024
Recall 25V442 was not completed on this VIN but was completed on VIN [XXX] . This service was reported on the incorrect VIN. I have spoken to the dealership service manager and to Ford customer service and they will not correct this incorrect reporting. Attached files are for the service and recall work performed on VIN [XXX] but recorded as completed on VIN [XXX] INFORMATION REDACTED PURSUANT... Read more
Incident date: Oct 23, 2025
My vehicle make and model has been documented to have had engine issues which has caused car fires from the engine compartment from what has been documented this is my best guess.
Fire
Incident date: Oct 9, 2025
Car refuses to relearn the app sensor. Throttle body and sensor is good, always changed the EVAP Purge valve. Still throwing codes and reduce engine speed stays on..
Incident date: Feb 19, 2025
While driving my 2022 Kia K5 LXS, the vehicle began shaking violently and lost acceleration. The check-engine light came on, showing code P0301 (cylinder 1 misfire). The issue caused unsafe driving conditions, especially with my child in the car. Kia Roseville incorrectly documented the repair, while Kia Folsom later confirmed the issue was engine-related. The vehicle has also been subject to fuel... Read more
Incident date: Oct 20, 2025
Catalizador caUsando bajas emisiones, consecuencia encendido de codigos de luz de advertencia de tablero como luz indicadora de falla (Check Engine). LUZ DE ADVERTENCIA ABS. LUZ INDICADORA DE DERRAPE VSC-TRAC Y LUZ DE ADVERTENCIA DE PRESION DE NEUMATICOS. AL VIAJAR POR CARRETERA SIMPLEMENTE SE APAGO Y SIN PODER TENER CONTROL DE LA MISMA DICHA FALLA CAUSO QUE YA NO ENCENDIERA AL TENER QUE SOLICIT... Read more
FORD
C-MAX HYBRID
(2013) - FUEL/PROPULSION SYSTEM
Oct 22, 2025
Incident date: May 15, 2025
Over-the-air firmware update that caused an in-motion shutdown while driving. various dash lights came on, shift to park indicator flashed, loss power, steering wheel stiffened up to the point it wouldn't move. There were no warnings before it went haywire. My family's safety was at risk as we were driving and it put us in danger and had to carefully get to the side of the road. We had it towed to... Read more
Incident date: Oct 18, 2025
Dear NHTSA: I am submitting this complaint because my vehicle, a 2021 Chevrolet Malibu (VIN [XXX] ), is included in Emission Recall N252516900 issued by General Motors concerning the Fuel Pump Power Control Module. Despite that inclusion, I have experienced the following: - A prior near-fatal incident in 2023 when the vehicle unexpectedly shut off while stopped at a red light (engine stall)... Read more
Incident date: Mar 22, 2025
Possibly intake mainifold/housing etc. oil is running down on top of the transmission making it look like the transmission is leaking I only have 68224 miles on it and I just bought it in much with 57000 miles on it is this a recall
Incident date: Sep 10, 2025
The engine and fuel pump system failed while driving the vehicle. It is available upon request to inspect. I just towed it to the shop today on 10/22/25 to get a full inspection. My sister and I were put at risk while driving towards a hill in San Francisco. It was on a busy main road when suddenly the vehicle began to jerk and thud back and forth. While I pushed the gas pedal, I began to question... Read more
Incident date: Jan 1, 2023
While driving my Ram truck at approximately 55 MPH, the front gas tank strap failed, causing the front portion of the fuel tank to drop below the vehicle’s body. Upon inspection, I found that the strap securing the tank had detached from its connection point on the frame. The failed part is available for inspection upon request. This incident presented a serious safety hazard to myself and other... Read more
Incident date: May 15, 2025
Driving at hiway speed and towing a 40' travel trailer the transmission failed and put my family in grave danger. GM is aware of this issue as they have issued a service bulletin due to an engineering flaw.... ( transfer case input and out put shaft failure) This needs to be a recall before someone is killed or injured ( wheels locking up at hiway speeds)
MITSUBISHI
MIRAGE G4
(2024) - FUEL/PROPULSION SYSTEM
Oct 22, 2025
Incident date: Oct 13, 2025
I have a hybrid and 4 times now since we've owned it I experienced a lag during the transition from electric to gas power when I am stopped and try to move again (example at a stop sign or traffic light), which followed by a sudden, lurching acceleration when the gas does finally kick in. It's almost caused me to hit a car infront of me once and side swipe a car that was passing as I was making a ... Read more
Incident date: Oct 5, 2025
Started car and check engine light on. Honda dealership said the fuel sensor was bad. Less than 18k miles
FORD
MUSTANG MACH E
(2023) - FUEL/PROPULSION SYSTEM
Oct 21, 2025
Incident date: Oct 21, 2025
Contacted TMC and was told a recall WAS performed on my car in 2010 for excessive acceleration. However, after further investigation, I learned there was not ONE but TWO different recalls for SIMILAR circumstances(acceleration) and was not informed whether BOTH were completed. I have had vehicle for approx. 5 years and have intermittently experienced the SAME problem. The last few weeks, it has ha... Read more
Incident date: Jun 14, 2025
The engine of my 2023 Toyota Tundra failed at approximately 34,500 miles. The failure involved sudden loss of oil pressure and severe internal damage, with metal shavings found in the oil and oil filter. The oil filter itself detached during the incident and was later recovered with metallic debris inside. The vehicle and the recovered filter are available for inspection upon request. While accele... Read more
Incident date: Sep 10, 2025
I was driving in my neighborhood a few miles from home on a state road going about 45/50 mph. The car suddenly slowed to 30 mph without warning, an alert said there was a problem with the propulsion system and speed was limited to 30mph. There was no prior warning or indication of a problem. The sudden deceleration almost caused the car behind me to hit me.
Incident date: Oct 8, 2025
Description of the Problem: The fuel pump failed and began spraying gasoline during operation. The malfunction was documented on video by an authorized Volkswagen mechanic and confirmed by a Volkswagen dealership in Honolulu, Hawaii. The component is available for inspection if required. Safety Risk: The failure caused pressurized gasoline to spray within the engine compartment, presenting a seri... Read more
CHEVROLET
SILVERADO 1500
(2024) - FUEL/PROPULSION SYSTEM
Oct 21, 2025
Incident date: Oct 21, 2025
Cold starting problems so the dealer diagnosed as a defective fuel pump.
Incident date: Jul 16, 2025
On oct 17,2025. While driving 35 mph on my to drop off my niece to her doctor appointment. My new 2024 Nissan rogue started to shake and engine light started to blank and cut off power and stopped on the road. Putting our lives at risk for accident on the road. Error Code : P2563 and P2565. I took it to the Dealership Antwerpen Nissan in clarksville, MD. Were I purchased the car brand new in 2... Read more
Incident date: Oct 13, 2025
Codep0087 the car loses power from acceleration and stalls and is scary in busy intersections with children in the car i search with my vin as there is a recall and mine is not connected when it needs to be replaced and under recall
Incident date: Sep 14, 2025
High pressure fuel leak with large fan spray pattern in fuel line part number 68492134AA where it sits and rubs against a sharp corner of another component, (appears to be ignition coil) above the rear passenger side of the engine. Searched online and found another owner had posted an image of the exact same leak! https://www.reddit.com/r/ChryslerPacifica/comments/1amcdp9/2021_pacifica_hybrid_fuel... Read more
CHEVROLET
SILVERADO 1500
(2020) - FUEL/PROPULSION SYSTEM
Oct 21, 2025
Incident date: Sep 14, 2024
Fuel tank cradle is rusted out and needs to be replaced. Vehicle only has 87k miles on it.
Incident date: Oct 10, 2025
The fuel gauge has erratic readings which frequently displays "low fuel" when in fact the fuel IS NOT LOW. The reverse is also true. The fuel gauge will occasionally indicate fuel is present in the vehicle when in fact THERE IS NONE resulting in running out of gas. This results in a dangerous seinero when driving in congested traffic areas since this can easily produce a traffic hazard and enda... Read more
Incident date: Oct 21, 2025
Bought this vehicle recently and filled it up with fuel and fumes overtook the cabin area and some leaked out the top of the tank down through the tank support. From the research I have done, this is a common problem that Chevy has ignored. The parts are too expensive to just replace everything with new.
Incident date: Aug 1, 2025
I was driving the Jeep on Route 35 in NJ when all of a sudden, the car lost power, jerked forward thrusting be towards the windshield. The "D" on the gear shift started blinking and the check engine light went on. The dashboard message indicated something along the lines that I had to put the car in parking "P". The car behind me beeped and almost rear ended me as it's a fast road and my car slow... Read more
KIA
OPTIMA HYBRID
(2016) - FUEL/PROPULSION SYSTEM
Oct 21, 2025
Incident date: Oct 5, 2025
In August 2025 my 2012 Jeep Grand Cherokee Laredo lost engine power and stalled while driving 15 mph. There was no warning. I was able to restart the car and drive. Then while driving in traffic at 45 mph on 18 Oct 2025, my Jeep abruptly lost engine power and stopped, putting my safety and the safety of my passenger at great risk as I had several cars behind me. Again, the Jeep stalled without... Read more
FORD
F-150 LIGHTNING BEV
(2022) - FUEL/PROPULSION SYSTEM
Oct 20, 2025
Incident date: Oct 1, 2025
This is very serious while driving on the highway vehicle warning for engine temperature right after check engine came on. I almos crashed becuase the engine temperature close to limit asked to reduce the acceleration but how can I slow down in 2 lines fast highway on very dark night. This very, very unsafely and Honda should take this seriously if they claim safety is priority.
Incident date: Sep 22, 2025
While driving my vehicle shut down. It will not longer crank. Had to have it towed. I am told that it’s the fuel pump driver control module. I carry my two children in this vehicle daily. This could have ended very badly. Now not only is my family without a dependable vehicle, I am going to be out a lot of money on an issue that is already a common issue.
GMC
SIERRA 1500
(2024) - FUEL/PROPULSION SYSTEM
Oct 20, 2025
Incident date: Sep 26, 2025
My wife experienced an unintended acceleration in her 2018 Subaru Legacy. My wife had begun to slowly back out of a parking space in a school parking lot when her 2018 Legacy went into an unintended rapid acceleration in reverse. The car took off in reverse and did not respond to her applying the brakes. Somehow she managed to steer the car which was rapidly acceleration in reverse, virtually u... Read more
Crash
MERCEDES-BENZ
GLA 250
(2018) - FUEL/PROPULSION SYSTEM
Oct 20, 2025
Incident date: Jun 1, 2021
On September 30, 2025, a 2016 Volvo XC90 T6 experienced sudden engine failure while driving westbound on I-75 (Alligator Alley) at highway speed. The vehicle abruptly went into reduced power mode (“turtle mode”) without warning. This forced the driver to stop on the roadside, creating a serious safety hazard in fast-moving traffic. Component/system that failed: Engine / Power Train. An indepe... Read more
Incident date: Oct 20, 2025
On 10/19/2025, my 2024 Jeep Grand Cherokee 4xe experienced a serious electrical malfunction. When I attempted to start the vehicle, it became stuck in RUN mode and would not shift into Drive. The vehicle also would not shut off — even after pressing the start/stop button multiple times. The hybrid system remained active, and the dashboard stayed illuminated. The only way to power the vehicle dow... Read more
Incident date: Sep 19, 2025
All the sensors seem to not be functioning correctly. Doesn't tell me the right measurements for the wheels, gas, over heating. Right front passenger door locks/unlocks when it wants. It chokes up when trying to accelerate. Theres a rattling noise that comes from under the car. First time I took it to the dealership, they stated it was a bolt that had come loose on the exhaust pipe. They placed a ... Read more
Incident date: May 20, 2025
On October 3, 2025 the driver of the 2016 Chevy Colorado we own, left our house and drove .5 miles where he stopped for a red light. The light turned green and he accelerated to make a left turn. At that time, the gas gauge dropped to "E", the truck engine turned off, and gas emptied from the gas tank. The driver managed to coast the truck onto the curb and out of traffic. The gas smell was ov... Read more
Incident date: Sep 2, 2025
Due to a recent over the air update which impacted the hybrid system, the car would lose all power and require to stop the car completely and restart the vehicle. This is a known issue that has been acknowledged by Jeep/FCA. After it occurred the first time, a check engine light came on and stayed in. The stalling event occurred approximately 5 times in a short trip with several of our small ... Read more
FORD
MAVERICK HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Oct 20, 2025
Incident date: Oct 15, 2025
I am writing to formally document a series of serious safety incidents and ongoing concerns regarding my 2024 Toyota Tundra, which I believe reflect a critical design flaw and a failure by Toyota to act in accordance with its obligations to customer safety and product reliability. In August 2025, while driving on the interstate with my minor child in the vehicle, I experienced a sudden and unexpe... Read more
LAND ROVER
RANGE ROVER
(2017) - FUEL/PROPULSION SYSTEM
Oct 20, 2025
Incident date: Oct 20, 2025
The car keeps getting a 219a error code intermittently. The dealer states it is the fuel injectors needing replacement. There is a service bulletin for my model of 2019 Pilot , with a warranty extension to 10 years or 150,000 miles but Honda is saying my VIN is exclusionary and want affected. Except, my fuel injectors are bad with the same code and issues as covered by the warranty extension. It s... Read more
Incident date: Oct 20, 2025
While pulling a 38ft 5th wheel camper on an incline with the cruise control set at random the vehicle completely dies. It experiences a total shutdown of the engine, which in return causes a complete loss of power steering, brakes etc. The truck will not restart until you push the off button and open the drivers door to shut the entire system down
Incident date: Oct 18, 2025
Everytime I fill the car up with gas it does this thing where I lose power when I stop or when I turn the wheel. So I have to stop and start the car. Its very dangerous because it has cut off while I was making a turn. We have tried to fix it several times. We replaced the fuel pump and that helped for a month or two but then it goes right back to cutting off after it is filled up with gas.
ALFA ROMEO
STELVIO
(2019) - FUEL/PROPULSION SYSTEM
Oct 20, 2025
Incident date: Aug 4, 2025
Gas leak under left passenger side of the vehicle.
VOLKSWAGEN
ATLAS
(2024) - FUEL/PROPULSION SYSTEM
Oct 20, 2025
Incident date: Oct 16, 2025
On 10/4/25 while driving my 24 Jeep Wrangler 4Xe, the vehicle suddenly stopped accelerating while in driving approx. 30 MPH in a roadway. Several warning lights came on the dash, including a green turtle symbol, the battery light and the plug light. The instrument cluster then went dark and came back on stating the vehicle was in "Turtle Mode" and speed would be limited. The vehicle then would not... Read more
Incident date: Oct 18, 2025
My car keeps shutting down, battery dieing, lose parts , brake caliber come off completely. Gas gone right after putting gas in the car . I have taking it to dealership were I purchased the car Eddie said it would be fixed and it's been one year now. Northgate Ford on colerain Ave Cincinnati ohio where I purchased it They have been tracking me threw GPS system shutting down my car when they wa... Read more
Incident date: Oct 18, 2025
Pulling into traffic car stalled without warning. Went from about 25 MPH to a complete stop in approximately in less than 100 feet. Car sputtered with transmission grabbing intermittently as it jerked to a stop. Restarted about several times with similar behavior. (Covered under 60,000-mile warranty (actual mileage ~55,000)). Replaced fuel pump driver control module to correct. No accident due to ... Read more
Incident date: Oct 1, 2025
car jerks with initial acceleration
Incident date: Sep 25, 2025
To Whom It May Concern, I am filing a vehicle safety complaint regarding a sudden and complete failure of the Body Control Module (BCM) in my 2015 Nissan Rogue. This failure has resulted in a complete "no-start" condition, rendering the vehicle inoperable without warning. The problem occurred on or about [Date of Breakdown, if known]. The vehicle would not start, despite the ignition powering on... Read more