Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Dec 6, 2024
While driving northbound on I2 at approximately 70mph I experienced a sudden loss of engine power. Vehicle would not accelerate and engine ultimately powered off. I was able to move across three lanes of traffic and pull over on the side of the highway. I attempted to restart the vehicle but was unsuccessful and after about 10 minutes the engine managed to start. The ‘check engine’ light was o... Read more
Incident date: Nov 1, 2025
My 2023 Chevrolet Suburban with the 5.3L V8 engine has experienced lifter failure twice within less than [20,000 miles]. Both times the vehicle developed a misfire, engine belt like noise and was diagnosed by the Chevrolet dealership as having collapsed AFM/DFM lifters. All oil changes have been done at the dealership using GM-approved oil. The issue appears to be a known problem on 2021–2023 G... Read more
Incident date: Sep 26, 2025
Car is stalling at low speed and losing power. Does not do it at high speed. Occasional check engine light. Will start surging. This is a know issue with the Ford Focus and Ford has issued a Customer Satisfaction Program 24N07. They refuse to honor the program unless you keep paying them for diagnostic work until the code shows up for it. I have ran the codes myself on it and it is fuel rela... Read more
Incident date: Oct 1, 2025
After sitting for extended durations the engine experiences a no start or long crank condition. Research and discussion with local mechanic indicate this is an issue with a failed/failing fuel pump and/or fuel pump module. It is my understanding a recall exists for similar failures on other ford models.
JEEP
WRANGLER 4XE
(2024) - FUEL/PROPULSION SYSTEM
Nov 6, 2025
Incident date: Oct 12, 2025
Fuel leak at the fuel lines at the rear connection near the fuel tank, drivers side rear.
Incident date: Oct 14, 2025
All the dashboard warning lights came on. The car became shaky, wouldn’t go above 10mph. All safety features were turned off. I couldn’t go up a hill. Eventually I just parked it and had it towed. I tried a hard reset thinking maybe a glitch. Didn’t help.
Incident date: Nov 5, 2019
SantaFe Hybrid Calligraphy 2025 with about 9000 miles purchased new from Hyundai dealer. Several times and unpredictably, the vehicle loses power while driving mostly on highway 60-70 mph. operator can push the gas pedal to the floor and the car does not accelerate more than about 25 mph. My wife was on an off ramp with no shoulder to pull off. Very dangerous situation. A message on the dash state... Read more
Incident date: Jul 1, 2024
Driving on Interstate 64 in southern Indiana approximately 70 mph in left lane when engine died without any warning signs. Was able to safely maneuver vehicle to shoulder without incident. Paid to have the vehicle towed 60 miles to Hyundai dealer. Dealer stated engine failure was due to injector issue known by Hyundai as a technical issue was released.
VOLKSWAGEN
PASSAT
(2011) - FUEL/PROPULSION SYSTEM
Nov 5, 2025
Incident date: Nov 4, 2025
Recall service was performed on the fuel system. The vehicle was operating normally before the recall. Shortly after the recall service, the fuel gauge failed and became stuck at mid-level. Dealer refuses to cover the repair and claims it is unrelated, but the timing and failure of another fuel system component suggests otherwise. This presents a safety issue because the driver cannot determine fu... Read more
Incident date: Oct 24, 2025
After recall 20AE (Fuel Pump Control Module) was completed at Performance Volkswagen in Lyndhurst, NJ, my vehicle began shutting off while idling and displayed code P0087 – Fuel Rail/System Pressure Too Low. This issue began immediately after the recall was done. On one of the first nights after the repair, my car suddenly shut off around 4 a.m. while I was in New York City, leaving me completel... Read more
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Nov 5, 2025
Incident date: Nov 1, 2025
My 2019 Honda Odyssey has a check engine light on due to failing fuel injectors. Honda service center told me, the Cost to repair would put you out the door @ 1919.38. My car has fewer than 60,000 miles, for me personally, it's a manufacturing fault. After seeing the check engine light, I didn't drive my car other than take it to the Honda service center.
Incident date: Jun 15, 2023
In December 2024, I brought my 2023 Mercedes-Benz EQB to Mercedes-Benz Beverly Hills for scheduled service. They told me the vehicle had a recall and booked me for a future appointment, but I was unable to attend because I was out of town. I called the dealer multiple times afterwards to reschedule, but they never told me the reason for the recall or explained the safety risk. I recently checked ... Read more
Incident date: Aug 26, 2025
Cannot put gas in tank without the gas pump continuously shutting off the flow. Was told by Dodge technicians that it was a faulty roll-over valve ( believe this is a safety item ) in the gas tank. Was told the only way to fix it is to replace the gas tank. They have had other dodge trucks in for the same problem. Being this is a safety item ( keeps gas from spilling out during a roll-over acciden... Read more
FORD
MAVERICK HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Nov 5, 2025
Incident date: Nov 1, 2025
On August 26, 2025, I brought my 2018 Kia Optima Plug-In Hybrid to an authorized dealer for recall SC218 (engine inspection and KSDS software update). The dealer verbally stated both SC218 and SC278 recalls were completed, and the repair order (RO #XXX) lists them as performed. In September 2025, Kia America emailed me showing recall SC218 still open, and a warranty coverage report dated Septembe... Read more
Incident date: Nov 5, 2024
Upon having my tires balanced and aligned I was informed that my fuel tank is rusting out. I have included pictues below for reference, I have attempted to have the dealer and Land Rover replace the fuel tank but they refuse to do so even though there is a 6-year Corrosive Warranty in place.
TOYOTA
SIENNA HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Nov 5, 2025
Incident date: Oct 24, 2025
For the first 39 months of my ownership my 2021 Lincoln Aviator Grand Touring plug-in electric hybrid would not charge properly and resulted in thousands of charge station fault alerts. The dealership was dismissive of the issue for years because it seemed to work for the few minutes when they charged it on their high voltage charger even though I voiced concerns about the charger port being bad ... Read more
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
Nov 5, 2025
Incident date: Oct 29, 2025
Unknown. 2018 Hyundai Sonata engine has failed. Only purchased the vehicle in December 2024, and the engine is defective. There is much information, via research, indicating that Hyundai is aware of the engine issues with this year vehicle, but are unwilling to make amends. Vehicle has 100,189 miles.
Incident date: Feb 3, 2024
I attempted to add gas to a 3/4 full fuel tank (given that I had a long drive that day and needed a full tank). Fuel would not enter the tank, no matter how slow I seemed to pump the gas. I had filled up a few days prior and driven the car about 100 miles since. After calling the dealer and taking the car in for service the next day, the dealer noted that the car needed a new fuel tank becaus... Read more
Incident date: Nov 4, 2025
My vehicle had a faulty PCV valve that was under "Stop Drive," order. I received no correspondence from the NHTSA nor from BMW of North America in regards to this. My BMW X-5 had significant issues that are directly associated with this issue. After contacting BMW of North America directly because I could not reach anyone at my nearest BMW Service Department, it was escalated twice to attempt to... Read more
HYUNDAI
ALL MODELS
(2014) - FUEL/PROPULSION SYSTEM
Nov 4, 2025
Incident date: Oct 23, 2025
Coolant control valve and engine cooling fan
FORD
EXPEDITION
(2015) - FUEL/PROPULSION SYSTEM
Nov 4, 2025
Incident date: Jun 4, 2024
I smell gasoline through the AC vent at every stop when I drive the car locally at low speed (under 50 mph) after the car has been parked overnight. The smell eventually goes away after driving a while, but it comes back the next day when the car has been parked overnight. I feel like the smell is worse as the fuel tank gets lower. I took the car to the dealership and they were not able to identif... Read more
Incident date: Sep 5, 2025
The above would not let me check ALL of the boxes. I’m having continued problems with my 2022 Honda CRV Hybrid Touring, with every warning light on the car all of a sudden starts flashing and eventually the car looses complete power. This is the third time it has happened to me, and after taking it to two different Honda dealerships, no one can tell me what is going on, and then they send me bac... Read more
JEEP
GRAND CHEROKEE
(2019) - FUEL/PROPULSION SYSTEM
Nov 4, 2025
Incident date: Sep 1, 2024
I am writing to formally demand immediate action regarding my 2022 Ford Escape, VIN [XXX] a 0% financing plan and Ford’s New Vehicle Limited Warranty. Since purchase, the Escape has suffered serious safety defects, including gasoline fumes inside the cabin, burning odors, and repeated performance failures tied to the fuel system. On [XXX] and again on [XXX], the vehicle flamed up while being dr... Read more
Fire
Incident date: Oct 25, 2025
Safety Defect: 4-6 second engine power loss/stalling while driving Life threating incident (recorded by Ford via phone call)Semi truck nearly collided with us as well as multiple other near misses road rage honking and obscene gestures all of which has my 13 year old son terrified to ride in the truck. First took it in 08/29/2025 @ 33,808 miles Second attempt 09/30/2025 still in shop at Gary Cros... Read more
Incident date: Oct 14, 2025
I am the owner of a 2020 Jeep Wrangler JL with the 2.0L turbo engine, and I am writing to report a fuel leak issue that I believe is related to Recall Y10 / NHTSA Campaign 21V-665, which involves the high-pressure fuel supply line (Part #68297642AD). My vehicle is experiencing a strong fuel smell and visible fuel leak, and a technician confirmed the failure of the fuel line. However, my VIN does ... Read more
Incident date: Sep 14, 2024
Returning home on I-40 on Sunday, the engine just quit working. Fortunately it WAS Sunday and the traffic was light. Had there been more traffic, someone probably would have hit me from the rear. We managed to get it almost all of the way off the road before it stopped. According to the dealership that worked on it, it was the fuel supply service module, $46.09 part. The service technician sa... Read more
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Nov 4, 2025
Incident date: Sep 11, 2025
There is a fuel line above the engine that is leaking fuel onto the top of the engine and running down to the exhaust components. Car is giving off a very strong gas smell. Brought it to Porsche Jacksonville and they are replacing the fuel line above the engine. They have to pull the engine to do so. No warning messages at all, just a strong gas smell. You can pull the rear engine cover and look ... Read more
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Nov 4, 2025
Incident date: Jul 26, 2025
Vehicle will randomly downshift on freeway risking unexpected acceleration and potentially causing a crash. Dealership is unable to rectify issue as of 11/04/2025
Incident date: Oct 30, 2025
All four GDI injectors failed resulting in the car completely stopping on the highway.
Incident date: Nov 3, 2025
The vehicle does not start each time you attempt to start it. Randomly, with no specific conditions to replicate, you will start the vehicle and the starter will engage, but the vehicle will not start. The push button start will time out, you attempt to start the vehicle again, and it starts. This, from my research, is a known issue with 2016-2020ish Jeeps, with a fault in the Fuel Pump Relay, wit... Read more
Incident date: Nov 3, 2025
This engine is burning oil. Its mixing oil with gasoline in the cylinders. Its fouling spark plugs and consuming large amounts of oil with absolutely no visible oil leaks. The exhaust is black. PCV valve is clean. Engine is misfiring due to spark plug fouling. New spark plugs and coils. Multiple dealers have stated this is a KNOWN defect with this particular GDI engine but Hyundai refuses to issue... Read more
Incident date: Jan 1, 2025
On October 25th, 2025 my husband and I were driving home on the freeway. All of a sudden, without any warning notice or check engine light, my hybrid 2023 Jeep caught on fire as we were in it driving down the freeway. The fire started under the hood and under us. Flames were coming up the sides of the Jeep as we drove and were getting bigger then coming in the vents and under the hood. My husb... Read more
Fire
Incident date: Nov 3, 2025
I was driving the car home from Massachusetts when, after 6 hours of driving, the car started to shake and would not accelerate. It was also emitting a burning smell. I exited the highway and called for a tow truck. I was told by the Hyundai dealership that, at 4,100 miles, a fuel injector and high pressure rail had failed.
Incident date: Oct 23, 2025
Engine Malfunction Power Reduce Service Now Wed Aug 20. My 2023 Rogue was at the dealership debating that thye can fix the recall because there is no remedy for the inspection for the recall. My truck stayed at the shop until October.This passed Friday October 31 while driving and picking up donations I began to get on the freeway and the same message happened. I couldn't go over 25mph the dealers... Read more
Incident date: Oct 1, 2025
Ford F150 2.7L Ecoboost was running fine. Went to dealer for PCM recall and 3 days later check engine light came on. Went back to the dealer and they say I have a PO430 code now and that I need a catalytic converter at the tune of $3000. Of course I am 8000 miles over the factory warranty of 80000 miles and the extended warranty I bought does not cover it. Seems not right. Is the any help with thi... Read more
Incident date: Jan 5, 2023
Pulled into hospital parking garage. Stopped to pull parking ticket. When the parking gate was raised, Tesla immediately took off at very high uncontrolled speed. Basically a runaway vehicle. There was no accerlation on my part. Brakes did not work. Hit parked car in the garage about 300 feet from the parking gate. I was taken to hospital with broken wrist. Car has been totaled.
Crash
1 injured
Incident date: Nov 2, 2025
The problem was a turbocharger in my 2019 Audi Q5. The repair was done in January of 2023 by Audi North Houston / Sewell (17815 North Freeway, Houston, TX 77090, ph. # 281-586-1000). The cost was approximately $3,556. The replacement of the turbocharger was the same repair in the turbocharger class settlement (Kimball vs Volkswagen Group of America Inc., Case #XXX), but my vehicle is not apart ... Read more
Incident date: Oct 30, 2025
The vehicle lost power and will not operate over 40 mph/2000 rpms
Incident date: May 3, 2025
Fuel injectors failed after 4 years of having the car. This led to misfiring, shaking of car, and complete shut down of car within 10 seconds of starting the vehicle.
Incident date: Nov 1, 2025
I was driving the Tesla and coming up my circular drive(note I was driving uphill). The car suddenly accelerated and went out of control. I pumped the brake and took my foot off the accelerator but the car kept going and crashed into our house (sunroom) at end of the driveway at high speed > we went through the casement windows and brick foundation and would have gone through the other side windo... Read more
Crash
Incident date: Oct 31, 2025
Since purchasing the vehicle brand new, the transmission went out at 30,000 miles (mostly the accelerator components), the water pump, motor, and fuel pump all went out around 90,000 miles. Have gotten all things fixed, but lights keep popping back up no matter what gets repaired. Excessive overheating—three signs light up on the dashboard: red thermometer indicating an overheating engine; check... Read more
Incident date: Oct 31, 2025
My check engine light started blinking and the car was stalling out. I have now parked the car in my driveway. I bought the car October, 2024
Incident date: Oct 28, 2025
Check engine light acceleration on it own and loses power
Incident date: Sep 19, 2024
I own a 2018 Honda Accord that was subject to a fuel pump recall. The dealership replaced the fuel pump in July 2025 as part of the recall. Shortly after the replacement, all dashboard warning lights illuminated. I took the vehicle in for diagnostic inspection and was informed that the fuel injector and head gasket had failed. The estimated cost of repairs is $5369.69. I believe these failures ma... Read more
Incident date: Sep 19, 2024
I know this has probably been posted. Driving last night with the wife and I smell fuel. Then the gas gauge starts to drop from full to empty in less than 3 minutes. I pull over, the car shuts down. I see fuel on the passenger side , just in front of the tire. Get the car safely towed home. I pop the back seat and remove the access cover for the fuel pump. See picture. This is how I found the fuel... Read more
Incident date: Oct 3, 2025
Nissan announced recall R24B2 on September 19, 2024. The vehicle is at risk of overheating/fire when FAST CHARGING. Nissan has not provided ANY solution to this issue in the 14 months the recall has been open. Dealers have no information, Nissan says they are "working" on a software fix but give no date or schedule for repair. The official response from Nissan Corporation has been to tell us that ... Read more
Incident date: Nov 1, 2025
I own a 2021 Hyundai Palisade Calligraphy with approximately 114,000 miles. The transmission had to be replaced at around 98,000 miles. Recently, before my next scheduled oil change (I had about 1,000 miles left), my vehicle suddenly began making a loud knocking noise and lost power. The dealer informed me that the engine may have blown. There were no warning lights, oil indicators, or overheatin... Read more
Incident date: Oct 31, 2025
While driving with Cruise control on doing 70MPH (+\- 5mph) the car was in fuel management mode so only 4 of the 8 cylinders were in use. When going on an uphill incline the car cycled to V8. Instantly, I had a loss of power for a second and then the entire engine locked up in the middle of moderate traffic. Providing maintenance log to show that it wasn’t a lack of maintenance
Incident date: Oct 31, 2025
My car has been shutting down or going into limp mode. It has happened 4 times now and has left me stranded. The second time it happened I was going highway speeds and car lost power causing me to almost get rearended trying to pull my car off road. The 3rd time it happened my car stahled while idling and I could not get it to start back up in the middle of traffic at intersection. I have had i... Read more