Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Aug 8, 2026
Was driving on highway with cruise control set. Vehicle started slowing down, so pressed on gas pedal and no response from vehicle, had to navigate to shoulder and was unable to drive vehicle. No warning that there was any issue. Vehicle has been at dealership for a month. Low pressure fuel pump failure and no parts are available.
Incident date: Sep 10, 2026
My 2024 Kia Carnival smells strongly like gasoline after about 15–20 minutes of driving. The smell gets worse at idle, worse the longer I drive, and seems even stronger with the A/C on. Two dealerships in Las Vegas have told me this is “normal.” Meanwhile, I can’t park it in my garage because the smell fills my house. I’ve had headaches and nausea, and my kids have complained of headac... Read more
FORD
EXPLORER HYBRID
(2021) - FUEL/PROPULSION SYSTEM
Sep 10, 2026
Incident date: Sep 9, 2026
I am filing this complaint to report an unreasonable and hazardous delay by the manufacturer regarding NHTSA Campaign 25V455000 (Ford Recall 25S75) for a low-pressure fuel pump defect. As the original owner of a 2021 Ford Explorer Platinum Hybrid, I received notice of this critical safety recall 14 months ago. The defect causes a sudden, unpredictable engine stall while driving, creating an immedi... Read more
Incident date: Nov 25, 2025
My 2022 Genesis G70 has experienced repeated turbocharger and exhaust-system problems. In August and September 2025, the vehicle was serviced for exhaust/turbo-related gaskets and clamps and a misfire condition. It later developed knocking, sluggish acceleration, and additional turbo problems. The dealer replaced the turbo wastegate in February 2026, and additional turbocharger repairs were subseq... Read more
Incident date: May 30, 2026
The safety recall (Hyundai Recall 227, NHTSA Recall 22V-312) repair on my 2013 Hyundai Sonata (previously completed by a Hyundai dealership prior to my purchase in April 2026) has suffered a critical mechanical failure. In May 2026, within 30 days of driving the vehicle, the recalled safety component completely failed while the vehicle was in operation on a public roadway. This sudden failure crea... Read more
Incident date: Sep 9, 2026
I do not understand how Hyundai can approve its required testing process, have the vehicle fail that test, and then deny the engine replacement resulting from those findings. This is unfair and raises serious concerns about how Hyundai is applying its warranty procedures.Hyundai’s published oil-consumption procedures establish a process for diagnosing excessive oil consumption and determining wh... Read more
Incident date: Sep 4, 2026
I am reporting a suspected high-pressure fuel pump safety defect involving my 2016 BMW X5 xDrive35d, VIN [XXX], with approximately 103,186 miles. The check engine light illuminated and BMW Fort Walton diagnosed failed fuel injectors and recommended injector replacement. I subsequently had the vehicle inspected by Techmaster in Fort Walton, Florida, where metallic shavings and debris were discover... Read more
Incident date: Aug 28, 2025
Description of Safety Failure:I am writing to report a recurring, premature safety failure of the fuel delivery system that poses an immediate risk of engine stalling at highway speeds. The original factory fuel pump failed at approximately 75,000 miles and required replacement. A brand-new replacement fuel pump has now failed prematurely just 30,000 miles later (at 114,000 total vehicle miles).Th... Read more
HYUNDAI
PALISADE HYBRID
(2027) - FUEL/PROPULSION SYSTEM
Sep 10, 2026
Incident date: Aug 27, 2026
On August 27, 2026, my 2027 Hyundai Palisade Hybrid Calligraphy displayed a "Stop Vehicle and Check Power Supply" warning and was taken to the dealership. The vehicle has been at the dealership for 14 days with no resolution. The dealer retrieved two fault codes: P0C381C (DC/DC Converter Temperature Sensor Circuit — non-active/historical) and U131787 (Lost Communication with Hybrid Control Modu... Read more
Incident date: Sep 4, 2026
Recall 01A was performed on my vehicle, but the replacement fuel pump failed again, contaminating the entire fuel loop with metal shavings and risking sudden engine stalling in traffic
Incident date: Sep 4, 2026
Recurring, intermittent fuel smell inside the vehicle, even with the air on recirculate. Seems to occur when on very hot days when the vehicle has been running a lot. The dealership found a soaked evap canister, replaced the fuel tank and evap canister, and the symptoms returned after about one week with a fuel smell entering the cabin. The fumes cause migraines and are unacceptable for a new ... Read more
Incident date: Sep 1, 2026
On September 1, 2026, my 2022 Toyota Tundra experienced a serious loss of accelerator response while I was leaving a gas station and entering traffic. I pressed the accelerator, but the truck provided effectively no acceleration, leaving me partially in the roadway. An approaching vehicle had to swerve into the opposing traffic lane to avoid a collision. I had experienced a similar low-speed loss ... Read more
Incident date: Sep 9, 2026
The vehicle has experienced two separate episodes of severe engine/propulsion malfunction approximately two months apart. During the first incident, the vehicle began shaking and idling roughly and had very little acceleration. Pressing the accelerator caused the engine to rev, but the vehicle would barely move. A diagnostic scan performed afterward showed DTC P0171 (System Too Lean), but the code... Read more
Incident date: Aug 25, 2026
I recently noticed that the metal lip and outer cap area of my fuel filler neck is rusting. This isn't just a cosmetic issue this is the exact surface where the gas cap needs to seal to keep the fuel system airtight. Because it’s rusting it’s going to ruin that seal, cause fuel vapor leaks, and trigger a check engine light. In addition to the fuel neck, both my front driver and passenger side... Read more
TOYOTA
COROLLA CROSS
(2026) - FUEL/PROPULSION SYSTEM
Sep 10, 2026
Incident date: Sep 9, 2026
The vehicle has experienced intermittent loss of power/acceleration when taking off from a stop. When the accelerator pedal is pressed, the vehicle sometimes does not accelerate normally or has substantially reduced power. This creates a safety concern because the vehicle may not accelerate as expected when entering or crossing traffic or in other situations where predictable acceleration is neces... Read more
Incident date: Sep 9, 2026
Shortly after driving away, before reaching a highway on-ramp, I noticed smoke coming from the vehicle. I turned around and returned to the location. By the time I arrived, the vehicle was emitting black smoke, and shortly after, it was fully engulfed in fire before I could retrieve a fire extinguisher. Vehicle has a documented history of a known manufacturer recall related to an electrical/HECU c... Read more
Fire
Incident date: Aug 24, 2026
High pressure fuel pump recall failed and put my life in danger ⚠️ Terrible experience not only for me but it put in danger a Semi truck driver and others almost got killed
Incident date: Sep 8, 2026
- The exact component that failed has not yet been determined. The vehicle experienced a sudden loss of acceleration while driving, followed by a popping noise, smoke, and a fire that severely damaged the vehicle. The vehicle is a 2022 Kia K5 GT-Line, VIN [XXX]. The vehicle has an open Safety Recall SC356 / NHTSA Recall 25V794 involving the purge control system check valve and fuel tank, which may... Read more
Fire
Incident date: Sep 9, 2026
Vehicle Fuel Injector code P053F84 Reading on 9/9/26, this is the second time vehicle was taken to the dealership for the exact same problem, the idle button in orange, and displayed, first visit while vehicle within warranty limits technician stated couldn't find anything wrong, now vehicle is out of warranty and dealership wants $1300 to fix the same issue.also the Engine was hesitating at e... Read more
Incident date: Aug 1, 2026
My 2021 Kia Seltos is experiencing engine sputtering/hesitation at approximately 3,000 RPM and the low oil pressure warning light illuminates while the vehicle is stopped or idling. The vehicle has been taken to an authorized Kia dealership for diagnosis. The dealership opened a Kia Techline case and advised us that the vehicle passed Kia's piston-related test, but the symptoms remain. The vehicle... Read more
Incident date: Apr 22, 2026
Severe Safety Hazard, Corporate Negligence, and Delayed Repair: * After picking the vehicle up following the secondary service, a heavy, toxic smell of raw gasoline began pouring directly through the cabin’s HVAC vents while driving. * I immediately called the dealership. A representative consulted a technician and dismissively told me that the "engine just needed to be broken in." * Acting on t... Read more
Incident date: Sep 4, 2026
The specific failed component is UNKNOWN. My 2023 Rivian R1S has experienced recurring intermittent Limited Performance/loss-of-propulsion-type events since within months of delivery. The events involve unexpected reduction of available propulsion, reduced maximum speed, warnings, restarts, system/display restarts, and at times inability to move or change gears. Rivian documented Limited Performa... Read more
Incident date: Sep 2, 2026
Car has been cutting off while idleing, or at a stop light. It has also cut off while driving. It has also lost a form of power while going down the highway. The car doesn’t cut off, but pressing the gas does nothing and the rpm’s go crazy, then eventually it catches and the gas peddle works again.
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Sep 9, 2026
Incident date: Sep 4, 2026
My 2021 Chevrolet Silverado 1500 RST with the 6.2L engine experienced an engine seizure. The engine was replaced by a Chevrolet dealership under a GM safety recall. Immediately after picking up the vehicle following the recall engine replacement, the truck stalled while still in the Chevrolet dealership parking lot. There was no warning before this first stall. We continued our trip because we did... Read more
Incident date: Aug 13, 2026
accelerated from a stop sign and engine cut out, leaving me stopped dead in the middle of the street, the engine would not restart after 4 tries, I let it sit, I googled the incident, and was told to let car sit for a minute and try to restart. I let it sit for a minute and it restarted like nothing happened. Google said there was a sensor fault because of an error temperature reading in the crank... Read more
Incident date: Sep 9, 2026
The coolant is getting consumed by the engine. I need to add coolant every so often and there is no visible leaks in the hoses. It cause the check engine light to come on, a rough idle at start, and a cylinder to misfire.
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Sep 9, 2026
Incident date: Aug 25, 2026
While travelling on [XXX] in [XXX], and exiting on to I-80 [XXX] the vehicle failed to accelerate past 60mph almost causing a major accident during high traffic. The vehicle failed to respond above 60 in Hybrid and E-Save mode and I had to exit immediately. This incident is following 12 recalls with the vehicle (2024 Jeep GC Plug-in Hybrid 4xe). The vehicle is currently at Salt Lake Valley under m... Read more
Incident date: Sep 9, 2026
As we were normally driving, the car lost power immediately with no warning sign. After the power is lost, brake does not function, electrical door button doesn't function, hazard light doesn't function. Car was able to scroll to a complete stop to the side of the road. The steering wheel is locked. Again, BRAKE DID NOT FUNCTION after the power is lost. No button works, no screen turns on, car is... Read more
Incident date: Oct 10, 2025
NHTSA Vehicle Safety Complain To whom it may concern, My Name is [XXX] I am submitting this complaint regarding my 2019 Ford F-250 Super Duty equipped with the 6.7L Power Stroke diesel engine (VIN: [XXX]). At approximately 137,900 miles, my vehicle suddenly lost engine power while driving and stalled without warning, creating a serious safety hazard. After stalling, the truck would not restart and... Read more
Incident date: Sep 8, 2026
2019 Honda CR-V, VIN [XXX], approximately 82,000 miles. Since new, the vehicle has intermittently displayed a "Christmas tree" warning — most or all dashboard warning lights illuminate simultaneously — with no consistent trigger (not tied to weather, cold starts, road type, or time of day). Over approximately the last two months this has escalated from occasional to daily, sometimes twice dail... Read more
GMC
SIERRA 1500
(2024) - FUEL/PROPULSION SYSTEM
Sep 9, 2026
Incident date: Sep 3, 2026
Lifters and camshaft failure, loud clanking, & sudden power loss on the 6.2 motor are the first noticeable signs. Instantly when everything happened check engine light, cruise control, & stabilizer lights flashed. The sudden loss of power forced the vehicle to suddenly slow down forcing my camper into the truck. I was hauling a within weight standerd camper but had difficulty bringing both the tr... Read more
Incident date: Sep 8, 2026
I was riding my motorcycle home from work, when the oil pressure light came on on the dash board and then i began to loose power, then my back tire skidded which made me loose control for a few seconds almost causing me to crash, their was cars behind me which had to maneuver to avoid hitting me because of the sudden lost of power.I was very luck to not have fallen or cause an accident. Their was ... Read more
Incident date: Aug 24, 2026
I think it is a transmission type of failure. I'm not sure of the exact mechanical specifics. While putting the vehicle in reverse, driving and or accelerating it feels like the transmission is locking up and then releasing, and then locking up again. It felt very dangerous for that to happen while driving down the road. I took the vehicle to a local mechanic that was near by for assistance and... Read more
LINCOLN
CORSAIR PHEV
(2024) - FUEL/PROPULSION SYSTEM
Sep 9, 2026
Incident date: Dec 20, 2024
In Lincoln's own words the lithium batteries are flawed and can cause a short circuit which can lead to a fire. This could lead to grave danger to life. I keep my car in my garage which could lead to a house fire and harm to my family. Their original temporary fix was to set the charging system to stop at 80%. After doing this when I receive the original recall, it was undone at least twice by sof... Read more
Incident date: Jan 30, 2026
Fuel gauge permanently stuck on empty. Computer code = P0463 Occurred on Jan 30, 2026. Mechanic provided error code at that time. Unsafe driving conditions where distance-to-empty calculations are disabled, standard fuel level indicator showing empty (or stuck on full) risking an unexpected engine stall on public highways and roads. I have NO idea how much Fuel is in the tank nor how many miles ar... Read more
Incident date: Sep 7, 2026
On XXX at approximately 1:00 PM, while driving my 2022 Ram 1500 3.0L EcoDiesel on [XXX] east of [XXX]/north of [XXX], a rigid metal diesel fuel supply tube fractured at approximately 49,209 miles. The failure caused a substantial uncontrolled release of diesel fuel into the engine compartment and underneath the vehicle. Diesel fuel traveled underneath the truck and contaminated portions of the rea... Read more
Incident date: Sep 9, 2026
I am reporting a severe, systemic vehicle performance discrepancy on my Lexus TX 500h (2.4L Turbo Hybrid powertrain). The vehicle is officially labeled with an EPA rating of 27 MPG combined. However, under normal, conservative driving conditions, the vehicle routinely achieves only 20 to 21 MPG—a consistent 20%+ shortfall from the manufacturer's certified window sticker metrics. This has drastic... Read more
Incident date: Sep 8, 2026
My 2019 Honda Pilot EX AWD (VIN [XXX]) with approximately 80,000 miles developed a check engine light along with dashboard messages indicating an Emissions System Problem and AWD System Problem. The vehicle continued to drive normally, but the warnings repeatedly returned. Diagnostic code P0172 (System Too Rich, Bank 1) was present. The vehicle was inspected by an authorized Honda dealer on XXX w... Read more
TOYOTA
GRAND HIGHLANDER
(2025) - FUEL/PROPULSION SYSTEM
Sep 9, 2026
Incident date: Sep 24, 2025
I am experiencing a strong gasoline odor & what appear to be gas vapors coming from the gas cap/filler area of my vehicle. A daily problem. Fumes are consistently present & enter the cabin, when the air conditioning is not on recirculation mode or when doors are opened. I can see and smell it when stopped & idling & I can visually see it when driving. Toyota has already performed multiple inspecti... Read more
Incident date: Aug 19, 2026
I'm in [XXX] and just bought this 2019 honda accord unaware all Hondas 2018-2022 are lemon specially accord turbo 1.5 I was fully scammed. [XXX] rains everyday, so every time the car gets wet all safety warning lights, all sensor lights turn on and the vehicle stalls leaving me in the middle of the street and unable to drive. This situation start happening since they updated ADAS SW PUD software s... Read more
Incident date: Aug 28, 2026
The car was working perfectly fine I drive it for work all the time and one day it started shaking weirdly. A couple days later the check engine light turned on. It was throwing the code that was pointing to "misfiring in the 3rd cylinder" We changed all the spark plugs, 3rd cylinder coil pack, and switch the coil pack to see if it would say a misfiring in a different cylinder. We then took it to ... Read more
Incident date: Sep 8, 2026
I am reporting a critical manufacturer-imposed restriction that prevents the completion of a life-saving safety campaign, Recall 52D (NHTSA ID: 24V362), which carries a strict "Park Outside and Do Not Charge" advisory.My vehicle has an active fault code P0E15 (Electric Coolant Heater control performance), which is a well-known, widespread factory defect in Chrysler Pacifica Hybrids. When I took th... Read more
Incident date: Sep 8, 2026
I am reporting a recurring potential fuel-system/EVAP safety issue with a 2025 Lexus TX 350 (same as Toyota Grand Highlander). On FIVE separate occasions (May, 6/27, July, 8/14, and 9/8/2026), I experienced an overwhelming raw gasoline odor associated with visible vapors coming from the fuel-filler/gas-cap area. Three incidents occurred after refueling; the two most recent occurred WITHOUT recent ... Read more
Incident date: Sep 8, 2026
While driving home from work in my 2024 Honda Accord EX 1.5T, multiple warning lights suddenly came on on the dashboard. Shortly afterward, I began smelling a strong gasoline/fuel odor inside the passenger compartment. I stopped the vehicle and got out. I could also smell gasoline outside the vehicle. I opened the hood and the gasoline odor was still noticeable from the engine compartment. Because... Read more
Incident date: Aug 15, 2026
I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle... Read more
Incident date: Sep 8, 2026
26V222 Recall. The dealership won’t do my recall. I don’t get why they can’t give me the part and I sign a waiver for it. I’m owed a part for my car.
MERCEDES-BENZ
GLA 250
(2026) - FUEL/PROPULSION SYSTEM
Sep 8, 2026
Incident date: Sep 4, 2026
I am writing to formally submit an urgent safety escalation and Lemon Law notice regarding my 2026 GLA 250, purchased brand new on February 26, 2026, as a replacement vehicle following the severe operational disruptions associated with the EQB 300 recall. As a parent of a family member with a disability, reliable and secure transportation is an absolute necessity. I selected the Mercedes-Benz bran... Read more
Incident date: Sep 4, 2026
Engine failure and replaced. Received vehicle back and placed under 2k miles on the new engine and 3 times now it has shut off while in motion and required a restart.
Incident date: Aug 12, 2026
I purchased my Jeep Wrangler 4xe on Sept. 27, 2025 thinking all battery issues were addressed by the manufacturer. Then a month later the 68C hybrid battery recall is issued. My hybrid battery passed the 68C recall on Dec. 22 at the dealership. Ensuing 78C and 21D recalls meant I couldn't park in my garage and charge my vehicle for weeks at a time. My electric motor would not start on Aug. 11. Ch... Read more
Incident date: Sep 8, 2026
I am having transmission issues with my 2019 Honda pilot. There is an extended warranty service bulletin out, Honda USA claims my vehicle does not fall under that extended warranty based on the VIN. I am experiencing all of the symptoms of the fuel injector issues that they report in the bulletin. I am unable to get anybody at Honda to help me.