Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 42,495 complaints — component: EXTERIOR LIGHTING
Incident date: Sep 29, 2020
PURCHASED BRAND NEW 2020 MAZDA CX-5 ON SEPT 25, 2020. ON SEPT. 29, 2020 WITH < 500MI: WHILE TRAVELING APPROXIMATELY 45 MPH ON COUNTY ROAD, PRESSED BRAKE PEDAL AND THE PEDAL DID NOT MOVE. SEVERAL MALFUNCTION LIGHTS FLASHED INCLUDING "POWER STEERING MALFUNCTION", "SMART CITY BRAKE SUPPORT MALFUNCTION". REPEATEDLY SLAMMED ON THE BRAKE PEDAL AND IT DID NOT MOVE AT ALL. TRIED TO SWERVE TO AVOID A... Read more
Crash
Incident date: Oct 27, 2020
WHILE DRIVING DURING THE DAY OR NIGHT, THE HEADLIGHTS SWITCH ON AND OFF. THIS OCCURS WHEN THE LIGHTS ARE IN THE AUTO MODE. THE DASH SHOWS THE LIGHTS GO FROM AUTO TO DRLS TO OFF THEN BACK ON. THIS HAPPENS RANDOMLY AND IS EXTREMELY DANGEROUS WHEN DRIVING AT NIGHT. THE DEALERSHIP REFUSES TO FIX THE ISSUE BECAUSE THEY 'SAY' THEY CANNOT REPLICATE. THERE NEEDS TO BE AN INVESTIGATION BEFORE SOMETHING... Read more
Incident date: Jul 18, 2020
THIS CAR DEFINITELY HAS A WIRING ISSUE. SOMETIMES THE CAR WON'T START. IT IS NOT THE BATTERY & IT IS NOT THE STARTER. OCCASIONALLY THE RADIO WON'T WORK. SOMETIMES WHEN YOU ARE DRIVING DOWN THE ROAD, IT LOSES ALL POWER. SOMETIMES THE HEADLIGHTS JUST GO OUT. NOBODY CAN SEEM TO FIND THE ISSUE.
Incident date: Oct 25, 2020
LOW BEAM HEADLIGHT BULBS BURN OUT AND NEED TO BE REPLACE EVERY 3 TO 4 MONTHS. THIS ISSUES HAS OCCURRED WHILE DRIVING ON HIGHWAYS LIKE INTERSTATE 81 OR HIGHWAY 322 AND 11/15 IN PENNSYLVANIA. THEY HAVE ALWAYS BURNT OUT WITH BEING STATIONARY IN PARKING LOTS AT ALL TIMES AND SEASON OF THE YEAR. WHEN ONE SIDE BURNS OUT IT CAN BE A MONTH TO 4 MONTHS BEFORE THE OTHER SIDE BURNS OUT. I PURCHASED THE VEHIC... Read more
Incident date: Oct 10, 2020
FRONT HEADLIGHTS PERIODICALLY TURNS OFF WITHOUT WARNING, GOES BACK ON AS SOON AS YOU TOUCH THE LIGHT SWITCH. SAFETY HAZARD WHEN DRIVING AT NIGHT! HAPPENED SEVERAL TIMES! THE VEHICLE WAS IN DRIVING MOTION BOTH ON A FREEWAY AND ALSO ON A HIGHWAY AND STREET!
CHEVROLET
SILVERADO 1500
(2011) — EXTERIOR LIGHTING
Oct 27, 2020
Incident date: Oct 19, 2019
THE DRIVER'S SIDE HEADLAMP WIRING IS FAULTY. I HAVE CONTINUALLY REPLACED HEADLAMPS, ONLY TO HAVE THEM NEED REPLACING IN A MONTH OR TWO.
Incident date: Oct 23, 2020
I WAS DRIVING TO JACKSONVILLE FLORIDA AND CAR HAD SHUT OFF ON ME ON THE HIGHWAY IN YULEE FLORIDA I WAS STUCK ON THE HIGHWAY FOR 7 HRS MY CAR IS STUCK IN FLORIDA
Incident date: Apr 1, 2020
MY HEADLIGHTS ARE TOO DIM TO SAFELY DRIVE ON THE ROAD AT NIGHT DUE TO A MANUFACTURING DEFECT (EITHER POOR MATERIALS OR POOR WORKMANSHIP). THERE IS ZERO VISIBILITY AT NIGHT. THIS IS A KNOWN ISSUE WITH A RECALL FOR THE SAME YEAR VEHICLE OF THE RLX, THE RDX HAS NOT BEEN RECALLED FOR UNKNOWN REASONS ALTHOUGH IT HAS THE SAME SAFETY ISSUE.
Incident date: Mar 26, 2020
ALL THE DASH BOARD LIGHTS GO OUT & THE RADIO. MANY ATTEMPTS TO FIX THE PROBLEM. IT'S NOT GETTING FIX THE PROBLEM.
Incident date: Jun 20, 2019
PURCHASED THIS VEHICLE 3/2019, STARTED HAVING PROBLEMS WITH THE BATTERY DYING IN A FEW MONTHS, EVEN HAVING THE HATCH OPEN DURING CLEANING WOULD DRAIN THE BATTERY. WE WOULD JUMP IT WITH ANOTHER VEHICLE AND THE BATTERY WOULD DRAIN IN A FEW DAYS WHETHER WE USED THE VEHICLE OR NOT. I HAVE BEEN STRANDED ALONE IN NOT A SAFE ENVIRONMENT N MORE THAN ONE OCCASION. TOOK THE BATTERY IN TO BE CHECKED AND THEY... Read more
Incident date: Oct 23, 2020
LED ADAPTIVE HEADLIGHTS BLIND ONCOMING DRIVERS. I HAVE MANY DRIVERS FLASHING THEIR HIGH BEAMS AT ME WHEN DRIVING ON LOW BEAM SETTING WITH FOG LIGHTS OFF. NEW CARS WITH LED HEADLIGHTS UNLESS ON FLAT ROADS CAUSE TEMPORARY BLINDNESS IN PEOPLE WITH SENSITIVE EYES DURING HOURS OF DARKNESS. ANYTIME THESE VEHICLES ARE ON A GRADE, THE BEAM AND COLOR OF THE LIGHT IS VERY INTENSE. WHEN THESE LIGHTS ... Read more
Incident date: Oct 11, 2020
HELLO, PROBLEMS WITH THE HEADLIGHTS OF KIA SORENTO 2014, THESE ARE VERY DIM AND IN THE DARK YOU CAN SEE LITTLE OR NOTHING AND THIS CAN CAUSE A BIG ACCIDENT ON THE ROAD.
CHRYSLER
TOWN AND COUNTRY
(2010) — EXTERIOR LIGHTING
Oct 24, 2020
Incident date: Jun 15, 2020
THE HEADLIGHTS STOPPED WORKING. THEY FLICKER WHEN STARTING THE CAR, BUT THEN SHUT OFF. STANDARD AND HIGH-BEAMS ARE BOTH INOPERABLE. TRIED REPLACING THE HEADLIGHT SWITCH, TO NO AVAIL. FOG-LIGHTS WORK, WHICH IS MY ONLY LIGHTING AT NIGHT. CHECKED ONLINE FOR A SOLUTION. APPARENTLY THIS IS A VERY COMMON PROBLEM IN THE TIPM. TRIED A HARD RESET, BUT AGAIN TO NO AVAIL. THERE IS NO FUSE OR RELA... Read more
FREIGHTLINER
CASCADIA
(2018) — EXTERIOR LIGHTING
Oct 24, 2020
Incident date: Oct 21, 2020
THE BRAKE LIGHTS STAY ON CONTINUOUSLY, EVEN WHEN THE TRUCK IS SHUT DOWN
Incident date: Jul 15, 2020
I SENT A NOTICE BEFORE EXPLAINING WHAT HAPPEN BUT I WAS MCDONALD'S LINE MY CAR WAS IN PARK AND WHEN I TRY TO PUT IT IN DRIVE I HEARD A CLICK NOISE MY CAR WOULDN'T MOVE OUT OF PARK AND AFTER HOLDING THE LINE UP OVER AN HOUR I HAD SOMEONE TO HELP ME MOVE IT. IT WAS AFTER 9PM SO I HAD TO SLEEP IN MY CAR UNTIL MIDNIGHT WAITING FOR HELP I FINALLY WAS ABLE TO GET THE CAR TOWED TO MY HOME AND IT WAS A $9... Read more
Incident date: Sep 16, 2020
AIRBAG LIGHT CAME ON, A/C & SEAT HEATERS WON'T WORK. COLD START IN MORNING, AIRBAG LIGHT GOES OFF, A/C WORKS & SEAT HEATERS OK. TURN ENGINE OFF, NEXT START OF ENGINE, AIRBAG LIGHT ON, NO A/C OR SEAT HEATERS UNTIL NEXT MORNING. FIRST TIME THIS INCIDENT OCCURRED VEHICLE WAS STATIONARY, IN STORE PARKING LOT. AIRBAG LIGHT ON DURING TRIP HOME. AIRBAG INOPERABLE WHEN LIGHT IS ON.
VOLKSWAGEN
PASSAT
(2013) — EXTERIOR LIGHTING
Oct 23, 2020
Incident date: Aug 1, 2020
HELLO I PURCHASE MY PASSAT 2013 LAST YEAR IN DECEMBER IT NEVER GAVE ME A PROBLEM BUT THE ENGINE LIGHT CAME ON AN IT WOULDN GO OFF THAN THE ALL KIND OF DIFFERENT SYMBOLS CAME ACROSS MY DASHBOARD SO I TOOK IT TO THE MECHANIC THEY SAY I NEED NEW GLOW PIPES SO I GOT NEW GLOW PIPES AFTER THEY GOT REPLACED MY CAR STILL WOULDN'T WORK SO THEY SAYED I NEEDED A TURBO ACTUATOR BROUGHT THE TURBO ACTUATOR AN T... Read more
Incident date: Sep 28, 2020
INFOTAINMENT SYSTEM HAS STOPPED WORKING, ALONG WITH IMPORTANT SAFETY FEATURES LIKE LIGHTING, BLINKERS, CRUISE CONTROL, CLIMATE.
Incident date: Oct 22, 2020
HEADLIGHTS ARE AIMED TOO HIGH - THEY ARE SIMILAR TO HIGH BEAMS ON OTHER CARS. WHENEVER I AM DRIVING AT NIGHT - ESPECIALLY WHEN OUTSIDE THE CITY, ALMOST EVERY CAR PASSING ME FLASHES BRIGHT LIGHT BECAUSE THEY THINK I HAVE MY HIGH BEAMS ON. THEY ARE POINTED TOO HIGH OFF THE GROUND AND CAUSE GLARE FOR OTHER DRIVERS (WHICH I ALSO EXPERIENCED WHEN MY WIFE WAS FOLLOWING ME IN THE SUBARU WHILE I DROVE OUR... Read more
Incident date: Oct 22, 2020
I CHANGE MY DIM HEADLIGHTS AND I STILL CAN'T SEE AT NIGHT. THIS SHOULD BE A RECALL ON 2015 NISSAN ALTIMA
Incident date: Oct 12, 2020
I WAS DRIVING DOWN THE ROAD WHEN I SMELLED SMOKE AND SAW FLAMES COMING OUT FROM UNDER THE HOOD AND THE POWER TO THE VEHICLE BEGAN TO CUT OUT MAKING IT DIFFICULT TO MOVE OR STEER THE TRUCK TO SAFETY I THEN EXITED THE VEHICLE AND FLAMES WERE COMING OUT OF THE FRONT PASSENGER SIDE GOOD AND HEADLIGHT. SO I CALLED THE FIRE DEPARTMENT AND THEY CAME AND SPRAYED THE TRUCK PUTTING THE FLAMES OUT. AND CUTTI... Read more
Fire
Incident date: Jul 10, 2020
MY SOUND SYSTEM IS NOT WORKING.ONCE THE VEHICLE REACHED 200,848 MILES IT STOPPED WORKING, THEN THE NEXT DAY THE LED HATCH LIGHT SHE'D WORKING?I CAME OUT TO GET IN THE VEHICLE AND TURNED IT ON IT DIDN'T WORK?
Incident date: Oct 18, 2020
THE HEADLAMP SWITCH APPEARS TO HAVE A MALFUNCTION. TOUCHING IT TO TURN ON THE BLINKER OR THE BRIGHT LIGHTS CAN CAUSE THE HEADLIGHTS AND DASHBOARD LIGHTS TO FLICKER.
INDIAN
SPRINGFIELD
(2016) — EXTERIOR LIGHTING
Oct 22, 2020
Incident date: Sep 5, 2020
2016 INDIAN SPRINGFIELD MOTORCYCLE VIN: [XXX] THE HEADLIGHT SYSTEM WENT OUT ON OR ABOUT 09-05-20 FOLLOWING AN INDIAN REPAIR SHOP VISIT FOR A RECALL ON A DIGITAL SHIFTING SYSTEM (SECOND TIME IN SHOP FOR THIS ISSUE). RIGHT AFTER THIS REPAIR ON 09-05-20 (AND I CANNOT TELL YOU EXACTLY WHEN, MAYBE 1 DAY OR LESS, THE HEADLIGHTS WHEN OUT WHILE I WAS DRIVING THIS MOTORCYCLE, (MOVING ON A STREET). ... Read more
JEEP
GRAND CHEROKEE
(2014) — EXTERIOR LIGHTING
Oct 22, 2020
Incident date: Jul 1, 2020
WHEN CAR IS IN MOTION, CAR RUNS ROUGH, HESITATES, SOMETIMES BRAKES ARE SLOW TO REACT. WHEN STATIONARY CIRCUITS SHORT FOR REMOTE START, OUTLETS AND OPERATING BACK LIFT. P0013 CODE IS ON THIS VEHICLE. THIS VEHICLE IS DEMONSTRATING THE SAME FUNCTIONS AS THOSE OTHER JEEP VEHICLES THAT WERE RECALLED.
Incident date: Oct 21, 2020
IN AUGUST 2020, I HAD TO JUMP START MY ARMADA DUE TO BATTERY DRAINED WHILE PARKED. THE VERY NEXT DAY, SAME THING HAPPENED. NISSAN REPROGRAMMED ECM IN SEPTEMBER DUE TO RECALL. WORKED FINE UNTIL OCTOBER 21, WHEN THE SAME PROBLEM OCCURRED AGAIN. I DROVE IT THAT MORNING, BUT WHEN I TRIED TO START IT THAT AFTERNOON, IT WOULD NOT START AND THE INTERIOR JUST FLASH ON AND OFF. HAD TO JUMP START AGAIN.
MERCEDES-BENZ
SLK230
(2003) — EXTERIOR LIGHTING
Oct 22, 2020
Incident date: Oct 19, 2010
MY DRIVERS SIDE BRAKE LIGHT HAS BEEN REPAIRED OR REPLACED 11 TIMES. THE RECALL TO FIX IT FAILED AND MERCEDES WONT CORRECT THE TAIL LIGHT SYSTEM. NO BRAKE LIGHT IS EXTREMELY DANGEROUS IN TRAFFIC, IN MAKING LEFT TURNS ESPECIALLY! BRAKING IS THE MOST IMPORTANT LIGHT FUNCTION ON ANY VEHICLE!
Incident date: Jun 4, 2020
THE PASSENGER AIRBAG LIGHTS WILL FLASH, MY LIGHTS WON'T TURN OFF WHEN ON AUTO, MY RADIO IS TURNING ON AND OFF BY ITSELF AND IS DOING SOME WEIRD THINGS
Incident date: Oct 22, 2020
HEAD AND TAIL LIGHTS TURNED OFF WHILE DRIVING ON HIGHWAY AND WOULD NOT TURN BACK ON. NEITHER HIGH NOR LOW BEAMS WOULD ENGAGE! A DRIVER BEHIND ME SAW WHAT HAPPENED AND TURNED ON HIS HIGH BEAMS TO GUIDE ME APPROX 1 MILE TO A SAFE STOPPING PLACE. ONCE STOPPED, I EXPERIMENTED: HAZARD LIGHTS WOULD TURN ON. NO OTHER LIGHTS TURNED ON. I REBOOTED BOTH THE "MCU" (CENTRAL 15" SCREEN) AND "IC" (INSTRUMENT... Read more
Incident date: Sep 14, 2020
THE KIA HEADLIGHTS REGULARLY AND SUDDENLY TURNED OFF AND FLICKERED BACK ON WITH VARYING DURATION WHILE THE VEHICLE WAS IN MOTION UNDER NORMAL USE. THIS WAS NOTICEABLE AT NIGHT WHEN EVERYTHING WAS DARK AND SUDDENLY THE HEADLIGHTS TURNED OFF WHEN WE NEEDED THEM AND QUITE OFTEN WHILE MAKING A TURN. THE PROBLEM OCCURRED MORE FREQUENTLY WHEN THE TURNING SIGNAL WAS ACTIVATED WHICH IMPACTED THE SAFE OP... Read more
Incident date: Oct 21, 2020
MY TAHOE SHOWED STABILITRAK ISSUES WHEN I FIRST BOUGHT IT A YEAR AGO. I RECEIVED A RECALL NOTICE AND TOOK IT INTO THE NEAREST DEALER. IT WAS OK FOR AWHILE BUT THE SAME PROBLEM STARTED AGAIN A MONTH AGO. THE TRUCK TURNS ON AND OFF FOR ABOUT 1 SECOND AS I'M PULLING INTO A PARKING SPACE. HOWEVER, NOW I'VE HAD ISSUES WHEN I TRY TO LOCK IT WITH THE FOB; IT DOES NOTHING. I HAVE BEEN STRANDED AT A BUSIN... Read more
Incident date: Oct 21, 2020
FRONT RIGHT SIDE MARKER IS DEFECTIVE. THERE SEEMS TO BE A RECALL FOR THIS EXACT ISSUE FOR MY EXACT MAKE AND MODEL BUT AUDI SAYS THE RECALL HAS ALREADY BEEN DONE. I'M THE 2ND OWNER SO I DON'T KNOW.
Incident date: Jun 1, 2019
HEADLIGHT LENSES ARE GETTING THOUSANDS OF SPIDER TYPE CRACKS ALL OVER THE LENSES, DIMINISHING HEADLAMP LIGHT OUTPUT. CAR IS ONLY 4 YEARS OLD WITH 39,750 MILES. MANY OWNERS HAVING SAME ISSUE. PICTURES DO NOT SHOW THAT THE LENSE BECOMES 'WHITISH' DUE TO FAILURE.
Incident date: Oct 15, 2020
VERY DIM LOW BEAM HEADLIGHTS. CANNOT SEE ROAD.
Incident date: Apr 10, 2020
I HAVE HAS ISSUES WITH ELECTRICAL ONY DODGE TRUCK, THE LIGHT SWITCH FOR HEADLIGHTS BURNING WIRES FROM NOWHERE WHEN DRIVING FROM LIGHT SWITCH.ARIL OF 2020 I WAS INVOLVED IN AN AUTO ACCIDENT WHICH WAS A RESULT OF MY AIR BAG STEERING WHEEL WENT OFF BY ITSELF, THE LIGHT FOR THE AIR BAG WAS ON FOR AIR BAG WAS INTERMITTENT, BUT LATELY IT WOULDN'T TURN OFF ANYMORE A MECHANIC CHECKED SAID EVERYTHING WAS ... Read more
Crash
Incident date: Oct 3, 2018
THE LIGHT ON MY 2013 ILX ARE BEING FOGGY AND SHOW DIMINISH LIGHT . DOOR LATCH ACTS UP SOMETIMES AS WELL- IT LOCK AND THEN IT DOES NOT UNLOCK. PASSENGER AIRBAG ALWAYS IS OUT OF WACK- IT SAYS THAT THEY ARE OFF THEN ON...
Incident date: Oct 21, 2020
FRONT WINDSHIELD SMEARS EVERYTIME I USE WINDSHIELD WIPER. I NOTICED THIS WHEN I FIRST GOT THE CAR BUT THOUGHT NOTHING OF IT, AND IT WOULD GO AWAY EVENTUALLY. NOW, I TRY TO AVOID DRIVING WHEN IT RAINS BECAUSE IT SEEMS THE WIPERS JUST MAKES IT WORSE. ALSO, MY HEADLIGHTS DO NOT DO ANY JUSTICE. SOMETIMES I THINK I DO NOT HAVE THEM ON BECAUSE OF HOW DIM THEY ARE. AT NIGHT, I WOULD HAVE TO USE MY HIGH B... Read more
Incident date: Oct 21, 2020
I HAVE ALREADY HAD TO REPLACE RIGHT BRAKE LIGHT DUE TO GOING OUT AND NOW THE LEFT ONE HAS WENT OUT. THESE ARE VERY EXPENSIVE LIGHTS. THEY ARE FAULTY AND NEED TO BE RECALLED.
Incident date: Oct 21, 2020
I HAVE OWNED THIS VEHICLE FOR ABOUT 4 YEARS NOW AND HAVE HAD TO REPLACE MY HEADLIGHTS EVERY 2 TO 3 MONTHS.. SOMETHING IS DEFINITELY WRONG. MY HEADLIGHTS ALWAYS JUST GO OUT ESPECIALLY WHEN I'M DRIVING HOME MY HEADLIGHTS WILL JUST BURN OUT AND IT LEAVES ME TRYING TO NAVIGATE HOME IN THE DARK. WHEN I GO TO MY SUBARU DEALER THEY OFFER ME NO SOLUTION. I ASK IF THERE IS SOMETHING WRONG WITH MY CAR THAT ... Read more
Incident date: Oct 20, 2020
USING THE CAR FOR NIGHT DRIVING WAS THE FIRST TIME FOR ME IN MY RECENTLY PURCHASED, USED 2015 CADILLAC SRX AND AS I WAS COMING TO A RIGHT TURN LANE IN AN INTERSECTION WITH SIMILAR ONCOMING TRAFFIC PATTERN AND CARS FLASHING BRIGHTS, I DIMMED MY LIGHTS. I DID NOT SEE THE MAN RIDING A BICYCLE WITH HIS FLASHING BICYCLE LIGHTS, NOR HIS FLORESCENT WEAR STRIPS WITHIN A SAFE ENOUGH DISTANCE TO AVOID HIM W... Read more
Incident date: Oct 10, 2020
HAD TO REPLACE COMPUTER IN MY CAR TWICE. FRONT DRIVER SIDE HEADLIGHT WIRING KEEPS BURNING OUT. AFRAID THIS CAR WILL CATCH FIRE WITH MYSELF AND MY FAMILY IN IT. VEHICLE STOPPED IN MOVING TRAFFIC ALMOST CAUSING ACCIDENTS. BACK AND FORTH TO DEALERSHIPS FOR GUESS WORK. NO FAITH IN DODGE ANYMORE. STOPPED SEVERAL MORE TIMES AFTER LEAVING THE DEALERSHIP. WAS WITHOUT A CAR FOR SO LONG ALMOST LOST MY EMPLO... Read more
Incident date: Oct 20, 2020
I HAVE HAD MULTIPLE OCCASIONS WHERE MY PASSENGER SIDE HEADLAMP WILL SUDDENLY STOP WORKING. I HAVE REPLACED THE BULB, OFTEN THE BULB IS NOT WORKING. I HAVE BROUGHT IT IN FOR SERVICE AND HAD SOCKETS REPLACED AND HAVE HAD THEM CHECK ALL OF THE WIRING AND GROUNDS. I JUST PAID TO HAVE THIS FIXED ON FRIDAY AND IT IS NOT WORKING AGAIN THREE DAYS LATER.
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING 60 MPH, THREE OF THE DRIVER'S SIDE DAYTIME RUNNING LIGHT BECAME INOPERABLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED SHEEHY HAGERSTOWN (10310 AUTO PL, HAGERSTOWN, MD 21740, (301) 739-7700) AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING). THE VEHI... Read more
Incident date: Jan 15, 2020
MY KIA SORENTO 2013 HEADLIGHTS KEEP SIMULTANEOUSLY GOING OUT. I KEEP HAVING TO REPLACE THE BULBS AND THE PLASTIC IS ALWAYS MELTED. PER MY RESEARCH, THERE IS NO RECALL OR NO REAL WAY TO FIX IT. I WAS TOLD I NEED TO REPLACE THE ASSEMBLY, WHICH ISN'T THE PROBLEM BECAUSE IT IS THE WIRING AND I'VE EVEN READ THAT PEOPLE KEEP HAVING TO REPLACE THE ASSEMBLY. I CANNOT AFFORD THAT AND I'M UNHAPPY ABOUT IT.
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2015 FORD F-150. THE CONTACT STATED THAT HER MIDDLE BRAKE LIGHT LOCATED IN THE CENTER OF THE REAR WINDOW HAD STARTED TO MELT DUE TO THE BULB OVERHEATING INSIDE THE BRAKE LIGHT. THE CONTACT STATED THAT THE HEADLINER HAD BEEN DAMAGED DUE TO THE MELTING BRAKE LIGHT. THE CONTACT TOOK THE VEHICLE TO KENNY ROSS FORD(104 BLACK HILL RD, ADAMSBURG, PA 15611) WHERE SHE WAS INFORMED TH... Read more
Fire
Incident date: Oct 19, 2019
GOOD EVENING! I PURCHASED THIS 2019 JEEP CHEROKEE LATITUDE PLUS WITH ONLY 10 MILES ON IT. THE FIRST 1000 MILES WE HAD ISSUES WITH THE START/STOP FEATURE. THE CAR COMPLETELY SHUT OFF WHILE IN DRIVE. I TOOK IT IN AND THE DEALERSHIP SAID THERE WERE 40 FAULT CODES. THEY CLEARED THEM AND MOVED ON. IT HAPPENED AGAIN BUT THIS TIME, THE CHECK ENGINE LIGHT CAME ON. THEY CLEARED THAT CODE AGAIN. THE THI... Read more
Incident date: Oct 20, 2020
ABOUT 1.5 YEARS AGO DURING A VACATION. MY CAR DECIDED TO NOT SHUT OFF. I DROVE TO THE NEAREST DEALERSHIP THAT WAS ABOUT THE CLOSE. THEY ASSISTED AND SAID TO HOLD THE POWER BUTTON DOWN UNTIL IT SHUTS OFF THEN TURN IT BACK ON. THIS WAS A DEALERSHIP IN GEORGIA. THE MECHANIC HAD HEARD OF THE PROBLEM BEFORE. I RECENTLY HAD THE FRONT DASH LIGHT GO COMPLETELY OUT. I DID NOT HAVE AN INSTRUMENT PANEL AT AL... Read more
Incident date: Oct 10, 2020
THE HDM FAILED LEAVING ME WITH ONLY HIGH BEAMS, HAVE BEE TOLD THEY ARE NOT UNDER RECALL. SHAMROCK SERVICE CENTER, SPENT 1 AND 1/2 HRS DIAGNOSING AND FOUND NO RECALL. MANY OTHER MODELS HAVE BEEN RECALLED FOR THIS DANGEROUS PROBLEM. I AM RETIRED AND CANNOT AFFORD THIS REPAIR. WHAT CAN YOU DO FOR ME. WHEN I TURNED ON THE LIGHTS TO GO HOME LAST WEEK, THERE WERE NO LIGHTS BUT HIGH BEAMS. I THOUGHT IT... Read more
Incident date: Oct 8, 2020
LOW BEAMS NEED TO BE ADJUSTED, AS THEY ARE TOO BRIGHT FOR ONCOMING TRAFFIC. I GET FLASHED AT NIGHT MULTIPLE TIMES, EVEN BY TRUCKERS WHO SIT HIGHER IN THEIR VEHICLES. THIS IS A SAFETY CONCERN BECAUSE IT IMPAIRS THE VISION OF ONCOMING TRAFFIC, AS WELL AS HAD DRIVERS HAVE ROAD RAGE TOWARDS ME, BY THEM SHINING THEIR HIGH BEAMS AT ME.
Incident date: Oct 19, 2020
THE RIGHT HEADLIGHT KEEPS GOING OUT. I HAVE CHANGED THE BULB 6 TIMES IN TWO WEEKS. I HAVE CHANGED THE PLUG AND IT STILL KEEPS GOING OUT. IT IS THE LOW BEAM LIGHT BULB THAT MALFUNCTIONS. I HAVE CHANGED THE SWITCH FOR THE LIGHTS AND ALSO TOOK IT TO A CAR SHOP. NOTHING IS FIXING IT.