Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 42,495 complaints — component: EXTERIOR LIGHTING
Incident date: Nov 27, 2020
MY VEHICLE IS COMING ALIVE AT NIGHT WITH HEADLIGHTS AND RADIO COMING ON THAT I HAVEN'T BE ABLE TO PARK IT IN MY GARAGE AS O FEEL LIKE IT MAY END UP CATCHING FIRE. WHILE DRIVING IT WILL SHUT DOWN THE TURN SIGNALS, BREAK LIGHTS, AND CLIMATE CONTROLS AND SHUT OFF THE RADIO. I'VE NARROWLY AVOIDED MANY COLLISIONS DUE TO HAVING NO TURN SIGNALS AND BREAK LIGHTS AT NIGHT AND THROUGHOUT THE DAY. I'VE TALKE... Read more
Incident date: Dec 4, 2019
TL* THE CONTACT OWNS A 2006 DODGE RAM 2500. THE CONTACT STATED THAT THE HEADLIGHTS AND TURN SIGNAL SWITCH MALFUNCTIONED CAUSING THE SIGNAL TO FLASH INCORRECTLY INTERMITTENTLY. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Incident date: Nov 28, 2020
FAULTY HEADLAMP ALLOWING WATER TO ACCUMULATE AND SHORT OUT BALLAST. THIS IS A $1300 PART THAT SHOULD NOT BE GOING OUT LIKE THIS.
Incident date: Jun 1, 2020
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS ACTIVATED, THE HEADLIGHTS SHUT-OFF WITHOUT WARNING. THE HEADLIGHT SWITCH WAS MANUALLY SHIFTED TO THE ON POSITION. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO KINGS KIA (9600 KINGS AUTO MALL ROAD, CINCINNATI, OH 45249, (513) 677-... Read more
Incident date: Jun 1, 2019
MY CAR IS UNSAFE TO DRIVE UNLESS I USE HIGH BEAMS AT ALL TIMES. THIS IS NOT A SIMPLE CHANGE THE BULB FIX. THIS IS A VERY WELL KNOWN ISSUE WITH 2010-2015 CADILLAC SRX MODELS THAT THE HEADLIGHTS ARE SO DIM AT NIGHT THAT THE CAR CAN NOT BE DRIVEN SAFELY. GM, INSTEAD OF DOING A NATIONAL RECALL HAS INSTEAD SETTLED ON A CLASS ACTION LAWSUIT WHERE THE OWNER HAS TO BRING THE CAR IN AND PAY OUT OF POCKET... Read more
Incident date: Feb 28, 2020
THE HEADLIGHTS HAD BECOME VERY DIM DUE APPARENTLY TO A FAULTY SEAL ENABLING MOISTURE TO GET IN. IT MADE IT VERY DIFFICULT TO SEE AT NIGHT, PARTICULARLY WHEN IT IS RAINING. CADILLAC SENT A LETTER ADMITTING THE ISSUE AND OFFERING REIMBURSEMENT, BUT REQUIRES CUSTOMERS TO REPLACE THE HEADLIGHTS ON THEIR OWN THEN SUBMIT TO CADILLAC FOR REIMBURSEMENT. THE FIX AND REIMBURSEMENT PROCESS TOOK ALMOST 9 M... Read more
Incident date: Jan 3, 2019
THE HEADLAMPS ARE DEFECTIVE AND DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. I REPLACED THE BULBS ON 1/3/2020. THE ISSUE IS NOT THE BULBS IT'S THE LAMPS. I WOULD LIKE TO HAVE THE LAMPS REPLACED BY CADILLAC.
Incident date: Oct 20, 2020
MY SUSPENSION IS CONSTANTLY MAKING SOUNDS AND AFTER TAKING TO TESLA IT WAS 3RD TIME IT HAS BEEN DETERMINED THAT THE FORE LINK, CONTROL ARM AND BUSHINGS HAVE GONE OUT. I REPAIRED IT AND NOW SEEMS THE PROBLEM IS BACK
Incident date: Oct 1, 2020
THE HEADLIGHTS HAVE BEEN GETTING MORE DIM CAUSING SAFETY ISSUES AT NIGHT FORCING ME TO USE THE HIGH BEAMS TO MUCH AND GM TRIED TO FORCE OWNERS TO PAY TO FIX $1700 ESTIMATE OUT POCKET WITH THE HOPE & PRAYER THEY WOULD REIMBURSE THROUGH A THIRD PARTY THAT HAS BEEN A NIGHTMARE AS DOCUMENTED ON:: HTTPS://GMAUTHORITY.COM/BLOG/2020/03/2010-2015-CADILLAC-SRX-OWNERS-STILL-BATTLING-WITH-HEADLIGHT-PROBLEMS... Read more
Crash
Incident date: Dec 5, 2017
THE HEADLIGHT INNER LENSES DEVELOP A CATARACT WHERE AS THE PLASTIC LENS LOOSES ITS ABILITY TO PROJECT AND PRISM THE LIGHT BEHIND IT , THRU THE LENS AND OUT ONTO THE ROAD TRAVEL WAY THUS LOOSING THE ABILITY TO REFLECT LIGHT ONTO THE ROAD , NO ILLUMINATION FROM THE HEADLIGHTS AT ALL ON A CLEAR NIGHT ,
CHEVROLET
TRAILBLAZER
(2005) — EXTERIOR LIGHTING
Dec 2, 2020
Incident date: Aug 29, 2020
MOST RECENT, I AM DRIVING DOWN THE ROAD MY HEAD LIGHTS GO OUT. NOTHING ELSE, JUST THE MAIN HEAD LIGHTS. ALL.OTJER LIGHTS STAY ON. HIGH BEAMS WORK, PARKING LIGHTS STAY ON. THIS IS NOT SAFE!!!
Incident date: Dec 2, 2020
THE DAYTIME AND HEADLIGHTS LIGHTS WILL TURN OFF RANDOMLY. (STARTED AROUND THE 100K MILEAGE). WHEN STATIONARY, THE SLIDING DOORS DO NOT SHUT CORRECTLY. 1ST THE DRIVER'S SIDE DOOR BEGINS RATTLING LIKE CHANGE IS INSIDE THE DOOR. 2ND THEN THE DOOR BEGINS TAKING 2 TURNS TO CLOSE, AND THEN IT IS HIT OR MISS WHEN CLOSING. THE DOOR CLOSURE BUTTON WILL OCCASIONALLY NOT WORK, REGARDLESS OF WHETHER THE C... Read more
Incident date: Jan 1, 2019
THE LOW BEAM HEADLIGHTS ARE VERY DIM
Incident date: Dec 2, 2020
THE HEADLIGHTS WENT OUT WHILE I WAS DRIVING ON THE HIGHWAY GOING 70 MILES PER HOUR. I WAS GETTING READY TO BRAKE AND TURN AND WAS UNABLE TO SEE ANYTHING OUTSIDE OF THE VEHICLE. THE LIGHTS WERE OFF FOR APPROXIMATELY 10 SECONDS.
Incident date: Aug 5, 2020
BRAKE LIGHTS ARE OUT AND WHEN I REPLACE THEN THEY BLOW OUT WITHIN TWO DAYS
Incident date: Nov 14, 2020
MY PASSENGER AIRBAG LIGHT HAS BEEN ON SINCE I GOT THE CAR IN MARCH OF 2020. I HAVE JUST REPLACED MY LOW BEAM HEADLIGHTS OCTOBER OF 2020 AND NOW THE DRIVER SIDE LIGHTS DOESN'T WORK. ON THE DASHBOARD THE LIGHT THAT'S SUPPOSE TO SHOW WHEN YOUR BRIGHT'S ARE ON, DOESN'T COME ON ANYMORE AND I WAS IN MOTION WHEN I REALIZED THEY HAD STOPPED WORKING.
Incident date: Jun 1, 2020
I BOUGHT MY CADDY IN 2015 (AFTER DEFECT WAS MADE KNOWN TO REPAIR SHOPS) AT CARMAX. REPLACED LIGHT BULB 1/2020. THE PROBLEM IS THE HEADLIGHT HOUSING LETS WATER IN DIMMING BULB UNTIL NIGHT DRIVING IS IMPOSSIBLE! I RECIEVED THE NOTICE FROM GM ABOUT HEADLIGHT DEFECT LATE MARCH 2020. THE PANDEMIC HIT AND I DIDNT HAVE THE $ OR WILLINGNESS TO EXPOSE MYSEF TO COVID. GM GAVE OWNERS UNTIL JUNE 2020 TO MAKE ... Read more
TOYOTA
COROLLA MATRIX
(2009) — EXTERIOR LIGHTING
Dec 1, 2020
Incident date: Nov 16, 2020
POWER STEERING WENT OUT WHILE I WAS DRIVING AND NEARLY KILLED MYSELF 149,000 MILES ON MY CAR AND THIS IS SUPER DANGEROUS. FROM WHAT I READ, PLENTY OF OTHER MATRIX DOING THE SAME. BRAKES, WINDOWS ALL WENT OUT AS WELL
Incident date: May 1, 2019
THE HEADLIGHT IS EXTREMELY BAD. I DECIDED TO CHANGE THE BRAND FOR MY NEXT CAR. THIS BIG PROBLEM HAPPENS TO EVERY MODEL LOWER THAN 2015 SRX. IT'S SO DANGEROUS TO DRIVE AT NIGHT. ACTUALLY YOU CAN NOT DRIVE AT NIGHT WITH THIS CAR.
Incident date: Jun 10, 2020
I GET ROUTINE SERVICE TO MY CAR & MY ENGINE IS CLICKING, LOUDLY. THE CHECK ENGINE LIGHT CONTINUOUSLY GOES ON & OFF & I WAS TOLD BY CHEVROLET SERVICE DEPARTMENT THAT THEY COULD NOT EVEN RUN A DIAGNOSTICS TO SEE WHAT THE PROBLEM IS BECAUSE THE CHECK ENGINE LIGHT WAS OFF WHEN I GOT TO THE DEALERSHIP. SOMETIMES 'SERVICE BATTERY CHARGING SYSTEM' WILL ILLUMINATE BUT IT TOO PICKS AND CHOOSES WHEN TO ILL... Read more
Incident date: Dec 1, 2020
THE HEADLIGHTS ARE NOT SUFFICIENTLY BRIGHT TO LIGHT UP THE ROAD OR ROAD SIGNS. THE DEALER IS FAMILIAR WITH THE PROBLEM BUT DOESN'T HAVE A SOLUTION TO OFFER. THE LIGHT COVERS ARE CLEAR WITH NO FOGGING.
Incident date: Oct 1, 2017
OVER A SHORT PERIOD OF TIME (APROX. 2 YEARS), THE HEADLIGHT LOW-BEAM OUTPUT HAS DECREASED TO UNSAFE LEVELS. AT NIGHT, IT IS HARD TO TELL IF THE HEADLIGHT ARE EVEN ON, BECAUSE THEY DO NOT SEEM TO LIGHT UP THE ROAD AT ALL. I HAVE ATTEMPTED TO CHANGE THE BULBS, AND CLEANING THE LENS, BUT NEITHER HAS HELPED. I LOOKED FURTHER INTO THE ISSUE, AND IT APPEARS THE REFLECTOR MATERIAL INSIDE THE PROJECTOR... Read more
Incident date: Feb 4, 2020
MY HEAD LIGHTS ARE VERY DIM MAKING IT HARD TO SEE AT NIGHT, I ALMOST HIT A TROOPER ON A DARK ROAD AT A SCHOOL ,LIGHTS WERE VERY DIM AND HE HAD ON DARK CLOTHES.THEY HAVE BEEN GETTING DIMER EVERY NIGHT.I WAS TURNING IN TO A SCHOOL .
JEEP
GRAND CHEROKEE
(2006) — EXTERIOR LIGHTING
Nov 30, 2020
Incident date: Nov 26, 2020
WHEN THE LIGHTING BOLT CAME ON MY CAR WENT LIMP IT ALMOST CAUSED A MAJOR WRECK ON THE HIGHWAY
Incident date: Jan 2, 2020
HEADLIGHTS ARE DIM ON LOW BEAM WITH CONDENSATION PRESENT INSIDE HOUSING. VERY DANGEROUS NIGHTTIME DRIVING. MUST USE HIGH BEAMS IN ORDER TO SEE TO DRIVE WHICH ALSO CREATES VERY DANGEROUS DRIVING CONDITIONS IN THE FACE OF ONCOMING TRAFFIC. HAVE ALSO HAD REAR AXLE REPAIRED WHICH APPEARS TO BE A VERY COMMON PROBLEM WITH CADILLAC SRX MODELS
Incident date: Jan 1, 2020
LIGHTS AND PASSENGER DOOR AJAR STAY ON. LIGHTS DON'T TURN OFF WHEN BACKING UP OR UNTIL DRIVING FORWARD AT A CERTAIN SPEED. LOCKS UNLOCK BY THEMSELVES. LIGHTS WILL RANDOMLY TURN ON WHEN NO ONE IS BY THE CAR. HAVE 3 LITTLE KIDS NEED A CAR THAT SHOULD BE RELIABLE TO LOCK THE DOOR TO S AND STAY LOCKED OR TO SAFELY BACK UP WITH VISIBILITY BUT CAN'T BC THE LIGHTS STAY ON
MITSUBISHI
OUTLANDER
(2008) — EXTERIOR LIGHTING
Nov 30, 2020
Incident date: Nov 1, 2019
WHILE BRAKING, THE DRIVER SIDE BRAKE LIGHT IS ONLY WORKING WHEN THE HEADLIGHTS ARE NOT TURNED ON. I READ UP ON MITSUBISHI RECALLING BRAKE LIGHTS ON OUTLANDERS AND WHEN I LOOK UP MY VIN FOR A RECALL THERE IS NOT ONE ON THERE FOR THAT. THIS IS AN EXTREME ISSUE. LAST YEAR WE HAD IT LOOKED AT, THE WHOLE LIGHT ASSEMBLY REPLACED, THE FUSE REPLACED AND YET NOTHING WORKED.
Incident date: Aug 1, 2020
DRIVER SIDE AIRBAG LIGHT REMAINS ON, PASSENGER SIDE SEEMS OPERATIONAL. IN MOTION ON HIGHWAY, DURING THE SAME TRIP INTERIOR LIGHTS, EXCEPT MANUAL PUSH LIGHTS AND DASHBOARD, DO NOT AUTOMATICALLY TURN ON
CHEVROLET
SILVERADO 1500
(2016) — EXTERIOR LIGHTING
Nov 30, 2020
Incident date: Nov 30, 2020
DEFROSTER BUTTON ILLUMINATION IS INTERMITTENT. THIS COULD LEAD TO A CRASH WHILE SEEKING TO FIND AND OPERATE THE DEFROSTER ACTIVATION WHILE DRIVING UNDER LOW LIGHT CONDITIONS. THE VEHICLE HAS 46,500 MILES ON IT, AND THE REPAIR IS STATED AT $700 WHICH INVOLVES A REPLACEMENT HEATER MODULE WITH THE SAME DEFECTIVE BULBS AND REQUIRING A COMMON DATA BUS PROGRAMMING FEE, AND IS, ACCORDING TO THE DEALER,... Read more
Incident date: Nov 6, 2018
WHEN USING A TURN SIGNAL WITH THE HEADLIGHTS ON, ONCE THE TURN SIGNAL RELEASES, THE HEADLIGHTS WILL FLICKER AND OFTEN GO OUT COMPLETELY. THIS HAPPENS IN TOWN, AND AT HIGHWAY SPEEDS. IT IS DANGEROUS AT NIGHT, WHEN THE HEADLIGHTS ARE NECESSARY.
Incident date: Jan 1, 2018
LATE MODEL FORD TRUCKS REPRESENT A ROAD HAZARD TO ALL OTHER VEHICLES ON THE ROAD. THEY CONTINUOUSLY RUN 4 HEADLIGHTS WHICH BLIND ON COMING VEHICLES.
Incident date: Nov 23, 2020
INTERMITTENT CONNECTION TO PASSENGERS SIDE HEADLAMP BULB, CAUSING OVERHEATED CONNECTOR AND WIRING.
Incident date: Aug 8, 2018
HAD BACK LIGHT ISSUES FOR TWO YRS NOW LIGHTS GOING OUT HARNESS BURNING UP HAD ONE RECALL FOR WIRING HARNESS . LIGHTS STILL BURNING OUT DIFFERENT SIDE I BELIEVE I FIXED THE OTHER SIDE NOW HAVING TO REPLACE BULBS ON AND OFF NOW IT'S A MELTED BULB SOCKET THEY REPLACED THE BULBS WITH YOUR BULBS BEEN GOING ON FOR 2 YRS: WAS TOLD THAT MY MECHANIC CAN HEAR A ROD KNOCKING WHEN I WAS GETTING IT SERVICED WR... Read more
Incident date: Nov 30, 2020
THE LOW BEAM HEADLIGHTS HAVE LOW OUTPUT AND THE CAR IS NOT SAFE TO DRIVE AT NIGHT. THE PROBLEM IS AMPLIFIED IN WET CONDITIONS. ON ROADS WITH NO STREET LIGHTS IT IS HARD TO SEE PAINTED LINES. ON COMING DRIVERS HAVE FLASHED THEIR HEADLIGHTS AT ME INDICATING THEY DO NOT THINK I HAVE MY LIGHTS ON PROPERLY. THIS IS AN ONGOING ISSUE.
Incident date: Jan 1, 2016
HEADLIGHTS ARE USELESS ON LOW BEAM. IT'S LIKE DRIVING WITH FLASHLIGHTS TAPED TO THE CAR. DRIVING AT NIGHT IS VERY DANGEROUS. A SEARCH ON INTERNET REVEALS PAGES OF NISSAN ALTIMA OWNERS WITH THE SAME COMPLAINT. WHY IS NISSAN NOT DOING ANYTHING ABOUT THIS VERY DANGEROUS DEFECT?
Incident date: Dec 20, 2019
ONE DAY MY DRIVER DOOR PANEL JUST STOPPED WORKING I COULD NO LONGER ROLL DOWN MY FRONT WINDOWS AND ONLY THE BACK WINDOWS GO DOWN USING THE BACK WINDOW CONTROLS ONLY. ALSO MY BLINKERS RANDOMLY STOPPED WORKING AND THE LIGHTING IN MY CAR ALSO DOES NOT COME ON IN THE DASH AREA AND INSIDE MIRROR. WHEN DRIVING IT IS A DANGER BECAUSE I CANNOT USE A BLINKER OR ROLL DOWN THE FRONT WINDOW TO SIGNAL THAT I N... Read more
Incident date: Nov 21, 2020
I HAVE AN AIRBAG FAILURE ON MY DASHBOARD, THE AIRBAGS ARE NOT WORKING. ON SATURDAY 11/21/2020 THE DRIVER SIDE DOOR KEPT SAYING DOOR WAS OPEN WHEN IT WAS ENTIRELY CLOSED. LATER ON THAT MORNING, THE PASSENGER SEAT HAD COLD AC WHILE THE REST OF THE CAR WAS THROWING HOT AIR ON IT'S OWN. BECAUSE THE CAR KEPT SAYING THE PASSENGER DOOR WAS OPEN, INSIDE LIGHTS DID NOT TURNED ON. REPLACED THE DOOR MODULE A... Read more
Incident date: Nov 23, 2020
THE HEADLAMPS HAVE BEEN REPLACED MULTIPLE TIMES, WAY MORE THAN THEY SHOULD NEED. WE REPLACED THE DRIVERS SIDE LOW BEAM IN DECEMBER 2019, APRIL 2020 AND NOW IT IS IT OUT AGAIN - NOVEMBER 2020. IN ADDITION, THERE ARE NO WARNING LIGHTS TO LET THE DRIVER KNOW THE LOW BEAM LIGHT IS OUT. OUR VEHICLE ONLY HAS 44800 MILES ON IT. PLEASE INVESTIGATE AS HEAD LANPS ARE EXPENSIVE.
Incident date: Nov 28, 2020
VEHICLE LEFT THE ROAD WHILE DRIVING DUE TO INADEQUATE HEADLIGHT FUNCTION, FORTUNATELY NO DAMAGE OR INJURY THIS TIME. COULD NOT SEE ROADWAY ADEQUATELY TO MAINTAIN CONTROL. LOW BEAM AND HI BEAM HEADLIGHTS PROVIDE VERY INADEQUATE LIGHTING FOR SAFE NIGHTTIME DRIVING.
Incident date: Oct 10, 2020
REGARDING LIGHTNING: WATER/HUMIDITY HAD ACCESS TO THE SAM UNIT AND THE RIGHT-SIDE SIGNALS/STOP LIGHT STOPPED WORKING. THE VEHICLE WAS IN MOTION WHEN IT SUDDENLY STOPPED WORKING. REGARDING BODY/OTHER: SOME OF THE CONVERTIBLE-ROOF STEEL FRAME/BARS GOT BENT WHEN CLOSING THE TOP AND THE BENT BARS WOULD PREVENT THE TOP FROM CLOSING UNLESS YOU FORCED THE STEEL/METAL BARS.
Incident date: Nov 15, 2020
MY 2016 TOYOTA TUNDRA 1794 CREWMAX, DURING WINTER MONTHS IN MIDWEST - THE HEADLIGHTS AND AND INTERNAL INSTRUMENTATION WILL TURN OFF WHEN TURNING LEFT OR RIGHT WITH TURN SIGNAL ENGAGED. THE AUTOMATIC LIGHTS ARE ENGAGED ON COLUMN STALK AND THE ISSUE OCCURS AT NIGHT. THE VEHICLE IS IN MOTION
Incident date: Nov 1, 2020
THE HEADLIGHTS HAVE BEEN GETTING DIMMER OVER TIME (SO BAD ITS HARD TO SEE!!) REPLACING THE BULBS HAS NOT HELPED! VERY UNSAFE!!
Incident date: Nov 26, 2020
HEADLIGHTS BURN OUT WITHIN A FEW MONTHS OF REPLACEMENT. HAVE HAD TO REPLACE TWO TO THREE TIMES A YEAR. POOR DESIGN MEANS THE ENTIRE FRONT END OF THE CAR MUST BE REMOVED TO ACCESS AND CHANGE HEADLIGHT BULBS. BULBS HAVE GONE OUT WHILE DRIVING ON THE HIGHWAY, MAKING A VERY UNSAFE SITUATION.
Incident date: Nov 28, 2020
PASSENGER SIDE LOW-BEAM HEAD LIGHT KEEPS GOING OUT, AND HAVE TO REPLACE EVERY SIX MONTHS OR LESS. VERY COSTLY DUE TO DESIGN. FRONT BUMPER NEEDS TO BE REMOVED TO GET TO HEADLIGHT. HAVE HAD DIFFERENT MECHANICS CHANGE AND ISSUE CONTINUES TO BE THE SAME.
Incident date: Feb 20, 2020
ON FEB 20, 2020, I TOOK MY CAR TO BMW DEALERSHIP BECAUSE I HAD A LEFT REAR SIGNAL AND BRAKE MALFUNCTION. I WAS GIVEN AN ESTIMATE OF APPROXIMATELY 600.00. BASED UPON MY UNDERSTANDING OF THIS ISSUE, THIS IS A MANUFACTURER ISSUE. THE CIRCUIT BOARD, CONNECTOR, AND WIRING MUST BE REPLACED. AFTER FURTHER RESEARCH, I FOUND THAT THERE HAVE BEEN TWO RECALLS FOR THIS VERY SAME ISSUE, BUT FOR OLDER MODEL BMW... Read more
Incident date: Nov 28, 2020
THE FUEL GAUGE IS INTERMITTENTLY NOT SHOWING THE LEVEL OF FUEL IN THE FUEL TANK. HAD TO DRIVE TO THE DEALERSHIP WHEN THIS OCCURRED TO HAVE THE TECHNICIANS READ THE CODES ON THE COMPUTER. IF YOU SHUT THE CAR OFF, THE FUEL GAUGE RESETS AND THE TECHNICIANS ARE UNABLE TO FIND THE ERROR CODE. THE DEALERSHIP SERVICE DEPARTMENT WILL HAVE TO ORDER A NEW DASHBOARD INSTRUMENT CLUSTER PANEL. THE CAR ONLY HAS... Read more
Incident date: Nov 16, 2020
PASSENGER HEADLIGHT HAS WATER INSIDE, HEADLIGHT DIMMED, CAN'T SEE ON ONE SIDE OF CAR, DRIVING CAN'T SEE AT NIGHT
Incident date: Oct 7, 2020
RECENTLY NOTICED THAT WHILE DRIVING AT NIGHT, LOW BEAM LIGHTING IS VIRTUALLY NONEXISTENT MAKING IT EXTREMELY UNSAFE TO DRIVE IN DARKNESS. A LETTER DATED 2/28/20 REGARDING THIS EXACT ISSUE WAS RECEIVED BUT ONLY GAVE UNTIL 5/28/20 TO FILE A CLAIM. I HADN'T NOTICED ANY ISSUES AT THAT TIME AND, DUE TO COVID-19, WASN'T DRIVING ENOUGH, AND CERTAINLY AT NIGHT, TO NOTICE THIS ISSUE UNTIL RECENTLY. SO, ... Read more
Incident date: Nov 1, 2019
THE LOW BEAMS ON THIS VEHICLE ARE SO LOW I HAVE TO USE MY HIGH BEAMS 100% OF THE TIME WHEN IT IS DARK. I DRIVE A MINIMUM OF 50 MILES A DAY JUST TO AND FROM WORK AND DEPENDING ON THE SEASON IT IS DARK BOTH WAYS. THIS IS A DANGER TO MYSELF AND OTHER DRIVERS WHO GET REALLY MAD ( AND DEFINITELY LET ME KNOW IT ). ON COMING DRIVERS FLASH THEIR LIGHTS AT ME AND CARS THAT I FOLLOW EVEN SLOW DOWN SO MU... Read more
Incident date: Nov 27, 2020
IN THE 9 YEARS SINCE PURCHASE I'VE REPLACED MY HEADLIGHTS 13 TIMES. THEY GENERALLY BURN OUT WITHIN A MONTH OF EACH OTHER SO NOW I JUST REPLACE BOTH WHEN ONE GOES OUT. I HAVE TO KEEP SPARES IN THE GLOVE BOX BECAUSE ON ONE OCCASION THEY BOTH WENT OUT ON THE SAME DAY.