Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 42,929 complaints - component: EXTERIOR LIGHTING
Incident date: Apr 2, 2020
REAR CENTER "RACETRACK" LIGHT TAKES IN RAIN RUNOFF AND CONDENSATION FORMS IN THE LOW SECTIONS ON THE DRIVER AND PASSENGER SIDES OF THE RACETRACK, CAUSING THE LEDS TO BURN OUT.
Incident date: Sep 1, 2020
DRIVER SIDE SLIDING DOOR DOES NOT CLOSE COMPLETELY. MUST PUSH ON BACK SIDE FOR IT TO CLOSE. BLINKERS DON'T WORK PROPERLY. PUT ON LEFT BLINKER AND RIGHT BLINKER TURNS ON. OCCASIONALLY IT WILL WORK CORRECTLY. I HAD THE DOOR RECALL FIXED AND THE SERVICE PERSON THOUGHT IT WOULD FIX ALL THE PROBLEMS BUT IT DID NOT. THEN A FEW MONTHS LATER THE BRAKE LIGHTS STOPPED WORKING. ONLY THE TOP BRAKE LIGHT WORKS... Read more
Incident date: Oct 1, 2020
THE HID LIGHTS WILL FLICKER AND GO OUT LEAVING YOU IN TOTAL DARKNESS. NOT THE BULBS BECAUSE WILL COME ON AGAIN WHEN YOU RESTART THE CAR AND THEN WILL START FLICKERING AGAIN. THERE ARE MANY COMPLAINTS ON FORUMS REGARDING THIS. WILL DO IT WHILE IN MOTION OR PARKED. CONTINUES TO HAPPEN
JEEP
GRAND CHEROKEE
(2005) - EXTERIOR LIGHTING
Apr 17, 2021
Incident date: Apr 17, 2021
NUMEROUS TIMES WHEN DRIVING EVERYTHING ELECTRICAL WILL GO OUT, THE DASH LIGHTS,HEADLIGHTS RADIO LIGHTS EVERYTHING LIKE THE CAR IS COMPLETELY OFF. ONE TIME I HIT THE DASH AND EVERYTHING CAME BACK ON ANOTHER TIME JUST TO SEE I OPENED MY DRIVER DOOR AND EVERYTHING CAME BACK ON WHEN I CLOSED THE DOOR BACK EVERYTHING WENT BACK OFF. IT STARTED AS RANDOM BUT IS NOW MORE AND MORE OFTEN. IT HAPPENS ALWAY W... Read more
Incident date: Mar 19, 2021
ON OUR WAY TO THE COAST MY HEADLIGHT WENT OUT COMPLETELY AND HAD TO USE ONLY TO DAY LIGHTS AND FOG LIGHT NO HEADLIGHT WOULD COME ON THEY WOULD ONLY FLICKER. I WAS STILL A HOUR FROM THE COAST AND 3 HOURS FROM HOME IN THE MIDDLE OF THE NIGHT. THE HORN GOES OFF RANDOMLY AND IS ANNOYING SAME WITH THE WIND SHIELD WIPERS. THEY GO AT RANDOM AND ARE NOT NEEDED.THE HORN IS WHEN I AM STATIONARY. THE WIPER... Read more
Incident date: Nov 13, 2020
WHEN I BOUGHT THE CAR MY FRONT COLLISION SENSOR LIGHT WAS ON I HAD TO TAKE IT TO THE DEALERSHIP AND I WAS TOLD IT WAS AFFECTED NOW THERE IS AN ACTIVE RECALL ON MY VEHICLE AND IT'S AFFECTING MY BRAKES MY LIGHTING AND MY SPEED CONTROL BECAUSE I CAN'T BREAK AND THEY HAVE NOT SENT ME A RECALL OR SEND ANY INFORMATION TO ME I FOUND THIS OUT ON MY CARFAX REPORT
Crash
Incident date: Apr 1, 2021
COMPLAINTPURCHASED VEHICLE ON 8/15/2017. STARTED HAVING ELECTRICAL ISSUES THAT HAVE PERSISTED CONSISTENTLY. INCIDENTS INCLUDE RADIO FREEZING, RADIO UPDATES AND PROBLEMS STILL PERSIST, FULL RADIO / SCREEN REPLACED, LIGHTS ON THE CPNSOLE PULSING DURING A HIGHWAY NIGHT DRIVE, NOTICE FROM STARLINK THAT MY SYSTEM WAS NOT WORKING AND I RECENTLY JUST HAD MY BATTERY REPLACED FOR THE FOURTH TIME IN 43 MONT... Read more
VOLKSWAGEN
TIGUAN
(2019) - EXTERIOR LIGHTING
Apr 16, 2021
Incident date: Feb 2, 2020
THIS IS A SECOND COMPLAINT ABOUT THE HEADLIGHTS ON MY VEHICLE. THE LOW BEAMS DO NOT ILLUMINATE THE ROADWAY SAFELY. I COMPLAINED TO THE MANUFACTURER WHO REFERRED ME TO THE DEALER. WHO STATED THAT THERE IS NO ADJUSTMENT THAT CAN BE MADE. PER THE DEALERS DESCRIPTION THE VEHICLE ONLY UTILIZES ONE BULB FOR HIGH AND LOW BEAMS. THERE IS A SHIELD THAT COMES DOWN TO CREATE THE LOW BEAMS. WITH THAT BEING ... Read more
Incident date: Nov 1, 2020
WHILE IN DRIVE, RADIO, DASH LIGHTS AND TURN SIGNALS RANDOMLY SHUT OFF. NOT SURE IF TURN SIGNALS ARE WORKING EVEN THOUGH NO SOUND - PRAYING OTHER DRIVERS CAN SEE WHEN I'M TURNING?? SOMETIMES I'M JUST SITTING AT A RED LIGHT AND EVERYTHING GOES QUIET. THE LENGTH OF TIME VARIES, SO IT CAN BE STARTLING WHEN EVERYTHING SUDDENLY COMES BACK ON. THIS HAS HAPPENED MANY TIMES OVER THE PAST FEW MONTHS. OV... Read more
Incident date: Apr 16, 2021
DRIVING DOWN THE ROAD AND ALL OF A SUDDEN MY BRAKE PEDAL GOT REAL SPONGY AND THEN SOUNDED LIKE AIR BLOWING THROUGH LINES. BARELY GOT HOME WITH MINIMAL BRAKE USAGE. I WAS DRIVING ON LEE ROAD LUCKILY NOT TOO FAR FROM MY HOME. ALSO FOG LIGHTS DON'T WORK. NOT SURE IF IT'S A SWITCH RELATED PROBLEM OR SOMETHING ELSE. IT ALSO FEELS LIKE THE TRANSMISSION IS ACTING UP LIKE THE CAR DOESN'T WANT TO GO ESPECI... Read more
Incident date: Mar 22, 2021
BOUGHT NEW, NO ACCIDENTS. JUST NOTICED A COUPLE WEEKS AGO THAT THE HIGH BEAMS DON'T WORK. I CAN SEE THEM 'NUDGE' A LITTLE WHEN I TRY TO ENGAGE THEM, BUT NOTHING ELSE HAPPENS.
Incident date: Apr 15, 2021
BATTERY REPEATEDLY DIES AFTER VERY SHORT PERIODS OF TIME, NO LIGHTS LEFT ON OR DOORS LEFT OPEN. VEHICLE BATTERY HAS DIED A TOTAL OF 4 TIMES IN 7 MONTHS WHEN LEFT OVERNIGHT.
Incident date: Mar 1, 2020
PASSENGER SIDE TAIL LIGHT/BRAKE LIGHT GOES OUT INTERMITTENTLY AT RANDOM. I PURCHASED CAR USED IN FEBRUARY 2020 AND WAS INFORMED SOON AFTER BY FRIEND THAT MY TAIL LIGHT WAS OUT WHEN LEAVING THEIR HOME. IT WAS WORKING THE NEXT DAY WHEN I CHECKED. I NOW WATCH IT AND SEE THAT IT WORKS ONLY SOMETIMES. COST TO REPLACE IS APPROXIMATELY $700 ASSUMING ONLY A REPLACEMENT LIGHT IS NEEDED AND NOTHING ELSE IS... Read more
Incident date: Apr 14, 2021
MY HEADLIGHTS HAVE GONE OUT 3 TIMES IN THE LAST FOUR MONTHS. I'VE NEVER ENCOUNTERED THIS TYPE OF PROBLEM WITH ANY OTHER VEHICLE. THIS CAR IS S 2016 KIA OPTIMA AND HAD LEFT ME WITHOUT HEADLIGHTS .I NOTICE OTHERS HAVE COMPLAINED ABOUT THE SAME EXACT PROBLEM. THIS SAFETY ISSUE NEEDS TO BE INVESTIGATED . VERY DANGEROUS TO DRIVE WITHOUT HEADLAMPS. SOMEONE PLEASE MAKE NOTE OF THIS SERIOUS SITUATION IMM... Read more
HARLEY-DAVIDSON
XL883N
(2016) - EXTERIOR LIGHTING
Apr 15, 2021
Incident date: Aug 15, 2020
HARLEY DAVIDSON DID A RECALL 0177 FOR 2019 TO 2021 HEADLAMP BULB REFLECTOR REPLACEMENT, PART #68297-05A. I HAVE THE SAME PART #68297-05A ON MY 2016 HARLEY DAVIDSON IRON 883. THEY WILL NOT REPLACE MY IDENTICAL PART NUMBER. THEY SAY THE 2016 PART 368297-05A HAS A MATT FINISH TO THE INSIDE OF THE REFLECTOR AND THE 2019 THROUGH 2021 PART #68297-05A HAS A CHROME FINISH THAT WAS CAUSING EXCESSIVE HEAT I... Read more
Incident date: Jan 5, 2021
THE HEAD LIGHTS BARELY WORKS AT NIGHT. IT LOOKS AS IF I DON;T HAVE THEM ON. GET A LOT OF COMPLAINTS FROM PEOPLE. AFTER MEETING ANOTHER CAR YOU HAVE TO STOP AT NIGHT. I HAVE 2006 NISSAN SENTRA NEVER HAD THIS PROBLEM.
Incident date: Apr 15, 2021
ONLY HAD CAR 8 DAYS WITH 500 MILES. WENT TO PULL AWAY FROM STOP SIGN AND CAR CUT OFF. WHEN ATTEMPTED TO RESTART, CAR ADVISED TO PLACE IN PARK FIRST. ONCE PLACED IN PARK AND PRESSED START BUTTON - ALL SYSTEMS WENT DEAD. SPARKS CAME FROM GROUNDING CABLE UNDER HOOD. WHEN GROUNDING CABLE WAS ADJUSTED, CAR STARTED TURNING ON AND OFF RANDOMLY. AFTER WAITING TWO HOURS FOR TOW TRUCK, WAS ABLE TO ADJ... Read more
Incident date: Apr 12, 2021
HELLO, I WANTED TO BRING TO ATTENTION THE FAILING FOOTWELL MODULES IN E9X GENERATION BMWS. THE MODULES HAVE A HIGH FAILURE RATE AND WHEN THEY BECOME INOPERABLE YOU LOSE YOUR HEADLIGHTS, TURN SIGNALS, LOCKING AND UNLOCKING DOORS, POWER WINDOW CONTROL AND THE ABILITY TO MOVE YOUR MIRRORS. IT IS A SERIOUS SAFETY CONCERN THAT BMW HAS HIDDEN FROM ITS CUSTOMERS AS IT IS A KNOWN EXTENDED WARRANTY BUT THE... Read more
Incident date: Apr 13, 2021
TL* THE CONTACT OWNS A 2017 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT TESLA LOCATED AT 3248 LIONSHEAD AVE, CARLSBAD, CA 92010, (760) 305-4041) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MAN... Read more
CHEVROLET
TRAILBLAZER
(2007) - EXTERIOR LIGHTING
Apr 14, 2021
Incident date: Mar 18, 2021
I NOTICED AROUND MARCH 18TH 2021,THAT MY HEADLIGHTS WAS OUT WHILE DRIVING AND JUST 2 DAYS AGO MY BATTERY DIED APRIL 12TH 2021 DUE TO MY IGNITION SWITCH BEING STUCK IT WAS PARKED ALREADY IN MY GARAGE
Incident date: Apr 10, 2021
LOW BEAM HEADLIGHTS ARE NOT EFFECTIVE IN SEEING AT NIGHT. KNOWN ISSUES IN NISSAN ALTIMA MODELS WHERE HEADLIGHT ASSEMBLY REFLECTIVE PARTS BECOMES FOGGY AND DISTORTED/MELTS DUE BUILD UP OF HEAT FROM HALOGEN LIGHT BULBS LOCATED IN THE ASSEMBLY. CREATES DANGEROUS ROAD CONDITIONS NOT ONLY FOR THE DRIVER BUT FOR OTHERS AS WELL. NISSAN CONTINUES TO IGNORE THE ONGOING ISSUES AND HAS YET TO ISSUE AN ALTERN... Read more
Incident date: Apr 11, 2021
WHILE DRIVING THE CRUISE CONTROL WILL BE SET AND ALL OF A SUDDEN TURN OFF. THE GAUGES ON THE DASH WOULD SPORATICALLY JUMP UP AND DOWN AND SOMETIMES FLATLINE AS IF THE CAR WAS OFF. WHEN BRAKING THE CRUISE CONTROL WOULD ENGAGE IF MY HAND PRESSED THE BUTTON LLOCATED ON THE STEERING WHEEL CAUSING THE VEHICLE TO SPEED UP WHILE TRYING TO SLOW DOWN. THE BRAKE LIGHTS WOULD BE ON WHILE DRIVING WITHOUT PRES... Read more
Incident date: Apr 10, 2021
THE TAIL LIGHTS THAT SURROUND THE BREAK LIGHTS CONSIST OF FOUR LED LIGHT BARS. IT IS ALWAYS RANDOM WITH OF THE LED ACTUALLY WORK. THE
Incident date: May 15, 2020
INSTRUMENT CLUSTER GOES BLANK WHICH YOU CAN NOT SEE HOW MUCH GAS IS IN THE CAR, HOW FAST YOU ARE GOING OR ANYTHING. WHICH IS A HUGE SAFETY HAZARD.
Incident date: Nov 14, 2020
THE FOLLOWING WARNING AND WARNING LIGHTS BEGAN AROUND 34,980 MILES ON MY 2016.5 MAZDA CX-5 GRAND TOURING 2.5L SKYACTIV-G WHILE DRIVING DOWN THE INTERSTATE: MASTER WARNING LIGHT, CHECK ENGINE LIGHT, POWER STEERING, KEYLESS SYSTEM MALFUNCTION, SMART CITY BRAKE SUPPORT MALFUNCTION, FORWARD SCBS DISABLED, CHECK ENGINE LIGHT, TCS/DSC INDICATOR LIGHT, TCS OFF INDICATOR LIGHT, BLIND SPOT MONITORING (BSM)... Read more
Incident date: Apr 2, 2021
REAR TURN SIGNAL INDICATOR STEM BROKE OFF WITHOUT CONTACT AND NOW HANGS BY THE WIRE. THIS SPECIFIC ISSUE WAS RECALLED IN 2012 MODELS OF THIS BIKE, AND IS IMPACTING 2011 AS WELL. THE VEHICLE WAS STATIONARY, IN STORAGE IN FACT.
JEEP
GRAND CHEROKEE
(2017) - EXTERIOR LIGHTING
Apr 12, 2021
Incident date: Apr 9, 2021
WHILE DRIVING THE ENTIRE DASHBOARD WENT BLACK. IT COMES BACK ON OCCASIONALLY AFTER RE-STARTING, BUT CONTINUALLY SHUTS OFF AT RANDOM TIMES. I CAN'T VIEW MY SPEED, RPM, AND GAUGES, OR GAS LEVELS. BLINKERS WILL WORK SOMETIMES OTHER TIMES THEY WON'T.
Incident date: Apr 12, 2021
LEFT AND RIGHT BRAKING LIGHTS SOME TIME DO NOT WORK WHEN BRAKING. ONLY THE REVERSE LIGHT WILL WORK WHILE THE BRAKING LIGHT WILL NOT. TO ADD, WHEN THE FRONT HEADLIGHTS ARE ON, SOME TIMES THE LEFT AND RIGHT TAIL LIGHTS (LIGHT THAT IS ON WHEN NOT BRAKING) AND BRAKING LIGHTS WILL NOT WORK. I HAVE HAD TWO DIFFERENT PEOPLE PULL UP NEXT TO ME SAYING MY BRAKE LIGHTS ARE OUT IN THE LAST TWO WEEKS. HOWEVER,... Read more
Incident date: Apr 9, 2021
THE LIGHTS ARE DANGEROUSLY DIM. THEY DO NOT LIGHT UP THE ROAD AT ALL CAUSING A MAJOR SAFETY ISSUE. THIS ENDANGERS THE DRIVER, PASSENGERS, OTHER VEHICLES AND PEDESTRIANS. PLEASE ISSUE A RECALL.
Incident date: Apr 7, 2021
MY VEHICLE HAS ABOUT 62,000 MILES AND THE CENTER REAR BRAKES LIGHT JUST INSIDE THE REAR WINDOW IS NOT WORKING. IT SEEMS VERY DIM. FAILED STATE SAFETY INSPECTION. NOT AN ACCIDENT.
Incident date: Apr 1, 2021
DRIVING AT NIGHT ON HIGHWAY AND MY EXTERIOR LIGHTS WILL GO COMPLETELY OFF AND ONLY MY HIGH BEAMS WILL COME ON BUT THAT'S IT. THEY'LL COME BACK ON USUALLY WHEN I GET TO WHERE I'M GOING AND PARK THE CAR BUT DRIVING ON THE HIGHWAY AT NIGHT AND ALL OF THE SUDDEN YOUR HEADLIGHTS GO OUT IS EXTREMELY DANGEROUS. ON THREE DIFFERENT OCCASIONS BOTH THE HIGH BEAM AND LOW BEAMS WENT OUT. BUT ON MOST OCCASIONS ... Read more
Incident date: Apr 10, 2021
PLEASE REFER TO PREVIOUS ACURA HEADLIGHT RECALLS, 14V323000 & 15V301000. I HAVE THE EXACT SAME PROBLEM WITH MY 2015 ACURA RDX. NIGHT TIME DRIVING IS DANGEROUS. SINCE HEADLIGHT LOW BEAM OUTPUT IS SO LOW, HAVE TO DRIVE AROUND WITH HIGH BEAMS ON. I HAVE READ A LOT OF THE SAME COMPLAINTS ON ACURA FORUMS. ACURA DEALER OFFERS TO REPLACE THEM BUT THEY CAN'T. HEADLIGHTS ARE ON NATIONAL BACKORDER. THAT TEL... Read more
Incident date: Apr 9, 2021
I SEEN ON THE INTERNET THERE WAS A RECALL ON MY JEEP MAKE AND MODEL FOR CATALYTIC CONVERTER PROBLEMS...I JUST HAD TO SPEND A LITTLE OVER $4,000 IN REPAIRS BECAUSE MY VEHICLE CAUGHT ON FIRE. WHEN I GOT IT TO MY INSURANCE THEY COULDN'T FIND ANYTHING WRONG BUT WOULDN'T START. WHEN I TOOK TO GARAGE THEY FOUND THAT BOTH MY CATALYTIC CONVERTERS HAD DISINTEGRATED FROM THE INSIDE OUT AND I HAD TO REPLACE ... Read more
Fire
Incident date: Mar 1, 2019
HEADLIGHTS HAVE BEEN DIM FOR A FEW YEARS NOW. THIS MAKES DRIVING AT NIGHT DIFFICULT. THE DEALERSHIP SAID IT HAS SOMETHING TO DO WITH THE MAGNIFIER AND THAT CHANGING THE BULB WON'T FIX THE PROBLEM.
Incident date: Apr 1, 2021
WATER IS ENTERING THE REAR 'RACE TRACK' TAIL LIGHT / BRAKE LIGHT OF 2019 DODGE DURANGO WHICH IS CAUSING THE LED LIGHTS WITHIN TO BURN AND/OR SHORT OUT. THE LIGHT IS NOT CRACKED AND WAS NEVER DAMAGED TO CAUSE THIS ISSUE. DODGE IS ADVISING THIS IS NOT A RECALL ISSUE AND COST WOULD BE APPROXIMATELY $1200-$1500 TO REPLACE.
Incident date: Mar 24, 2021
RACE TRACK LIGHTING TAKING IN WATER. AFTER RESEARCHING THIS - LOOKS LIKE DURANGO MODELS 2014-20 ALL HAVE THIS PROBLEM. DODGE DOES NOT TAKE RESPONSIBILITY FOR THIS- THIS IS HAPPENING TO THOUSAND AND THOUSANDS AND THOUSANDS OF PEOPLE. DODGE TAKING ADVANTAGE OF THEIR CONSUMERS. DODGE CONTINUALLY PUTS THIS FAULT PART ON THEIR DURANGOS. THERE SHOULD BE A RECALL ON THIS PART- THEY SHOULD FIX THE PA... Read more
Incident date: Apr 1, 2021
THIS CAR AND NEWS THAT ALWAYS SUNNY ALLAH STOP OUR VEHICLE BATTERIES DEAD CITY ALTERNATING BATTERY PARTICLES AT 09:00 SO GENERATOR ALTERNATIVES LAST CALL IT IN THE BATTERY WAS CHARGING 50 PICKED UP YESTERDAY AND TODAY THE CAR THE SAME THING OVER ANDSTOP IN THE MIDDLE STREAM STAY IN YOUR DEAD NO POWER AT ALL
Incident date: Apr 9, 2021
UNABLE TO SEE WITH HIGH OR LOW BEAMS AT NIGHT. PEOPLE FLASH THEIR HIGH BEAMS AT ME MEANWHILE I CAN'T SEE THE ROAD. I HAVE 2 YOUNG CHILDREN AND I'M TERRIFIED DRIVING AT NIGHT REPLACING THE BULBS DOESN'T WORK. ONLY THING I CAN FIND ONLINE SAYS TO REPLACE THE ENTIRE HEADLIGHT BECAUSE THE REFLECTIVE PROPERTIES THAT HEADLIGHTS HAVE WEAR DOWN TO NOTHING AND EVENTUALLY DON'T HAVE THE ABILITY TO REFLECT L... Read more
Incident date: Apr 8, 2021
THERE ARE NUMEROUS SAFETY ISSUES I HAVE FOUND WITH THIS CAR I JUST FINANCED. FIRST, AT RANDOM MANY DIFFERENT LIGHTS JUST BLOW, THEN ON MY DASH VARIOUS WARNING LIGHTS WILL GO ON AND OFF, ON TOP OF THAT MY ABS AND TRACTION CONTROL IS OFF FOR NO REASON AND SO ARE MY PASSENGER AIR BAGS. MY BRAKES SCREAM SOMEDAYS AND ARE TOUCHY OTHERS IVE REPLACED THE BATTERY TWICE AND ONLY OWNED IT 3 MONTHS. I HAVE BR... Read more
Crash
Incident date: Apr 1, 2021
REAR BREAK LIGHT . INTERNAL WIRING OF THE TAIL LIGHTS CRACKS LEADING TO TAIL LIGHT FAILURE. THE FAILURE DOES NOT TRIGGER ANY WARNINGS AND THE DRIVER IS UNAWARE OF THIS FAILURE UNLESS THEY PREFORM A PRE TRIP INSPECTION.
Incident date: Apr 7, 2021
I WAS TURNING LEFT FROM THE FREEWAY FEEDER LIGHT THAT WAS ALREADY GREEN UPON APPROACH. ASSK I PASSED THE INTERSECTION, I COLIDED FROM ON DIRECTLY AT THE FRONT PASSENGER SIDE, IMPACTING THE REAR DRIVER SIDE OF A SMALLER VW ATALS. MY VEHICLE SPUN OUT OF CONTROL STOPPING AT THE OPPOSITE SIDE OF THE INTERSECTION AT THE MEDIAN. MY AIRBAGS NEVER DEPLOYED. THE OTHER CAR INVOLVED WE HIT AT THE REAR DRIVER... Read more
Crash
1 injured
Incident date: Mar 31, 2021
WHILE DRIVING AT NIGHT EVEN WITH NO TRAFFIC AHEAD, THE AUTOMATIC HIGH BEAMS RARELY TURN ON. WHEN THEY DO, THEY TURN OFF ALMOST IMMEDIATELY DUE TO REFLECTIONS FROM ROAD SIGNS AND EVEN SMALL ROAD MARKERS. OCCASIONALLY, THEY'LL FAIL TO DIM IN A TIMELY FASHION OR WILL FLASH CAUSING OTHER DRIVERS TO THINK I'M DOING THIS ON PURPOSE. OTHER OWNERS OF 2020 AND 2021 HONDA RIDGELINES ARE REPORTING THE SAME U... Read more
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE LOW-BEAM HEADLIGHTS FAILED TO PROVIDE ADEQUATE ILLUMINATION CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MI... Read more
Incident date: Feb 5, 2021
TL* THE CONTACT OWNS A 2016 TESLA MODEL X. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE INSTRUCTION SCREEN FAILED TO FUNCTION PROPERLY OR TURN ON. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT... Read more
Incident date: Apr 6, 2021
RENTING VEHICLE FOR LONG TERM USE. DRIVE AS MOSTLY SINGLE WOMAN AND COMMUTE UP TO 2 HRS. SIDE LIGHTS ARE ATTENTION GRABBER FOR NIGHT TIME USE. EX DRIVING ON 8 AND STOPPING AT REST STOP OR FOR GAS DREW MUCH UNWANTED ATTENTION. MY CELL PHONE SLID UNDER PASSENGER SEAT AND I HAD TO EXIT VEHICLE MOVE CAR FORWARD AND BACK TO TRY AND PRY OUT. THIS COULD HAVE BROKEN MY NEEDED MEANS OF COMMUNICATION OR HUR... Read more
Incident date: Feb 24, 2020
NOTIFIED BY LETTER 02.24.2020 FROM CADILLAC GM,LLC OF HEADLAMP/HEADLIGHT ISSUES FOR SRXS 2011-2015. THE REPAIRS AT THE DEALERSHIP WERE CHARGED TO THE CUSTOMER AS STATED IN THEIR LETTER. I WAS REQUIRED TO PAY $1396.00,COMPLETE A PAPER FORM, & MAIL IT WITH RECEIPTS TO A 3RD PARTY. BECAUSE OF A BACKORDER FOR REPLACEMENT PARTS, MY PROBLEM WAS NOT REPAIRED UNTIL OCTOBER 2020. AFTER WAITING FROM MID OCT... Read more
Incident date: May 30, 2020
THE AUTOMATIC HIGH BEAM FUNCTION IS ERRATIC AND HAS SWITCHED TO HIGH WHEN ON-COMING TRAFFIC IS APPROACHING. IT ALSO SWITCHES TO LOW WHEN THERE'S NO ON-COMING TRAFFIC. THIS TYPICALLY HAPPENS DURING HIGHWAY TRAVEL.
Incident date: Mar 12, 2021
HEADLIGHTS WHEN ON DIM DO NOT LIGHT UP THE ROADWAY. THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT UNLESS YOU DRIVE WITH THE HIGH BEAMS ON WHICH OF COURSE INFURIATES ONCOMING TRAFFIC. IF YOU LOOK ON THE INTERNET, YOU WILL FIND THAT MOST CADILLAC SRX FROM 2010 THROUGH 2016 HAVE THIS PROBLEM, YET NO RECALL. WHY?
Incident date: Mar 2, 2021
LED DAYTIME RUNNING LIGHTS AT THE UNDERSIDE OF THE HEADLIGHT HAVE GONE OUT. THIS IS A SAFETY HAZARD AS MANY OTHER CARS THE DRLS TURN OFF BEFORE THE TURN SIGNAL IS INDICATED. CAN GIVE OTHER DRIVERS FALSE INDICATION OF TURNING POSSIBLY.
Incident date: Apr 5, 2021
MY PASSENGER REAR LIGHT KEEPS BLOWING. I HAVE REPLACED THE BULB ONCE A WEEK SINCE I BOUGHT THE CAR TWO YEARS AGO. I HAVE BEEN PULLED OVER MULTIPLE TIMES, THANKFULLY I WAS NOT TICKETED AND WAS GIVEN A WARNING ALL 3 TIMES. THE LIGHT WENT OUT AGAIN SO I WENT TO CHANGE THE BULB AND THE THE WHOLE HOUSING UNIT IS MELTED. NOW I AM UNABLE TO TAKE THE BULB OUT TO CHANGE IT.