Consumer Safety Complaints

Incident date: Aug 20, 2025

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the instrument panel indicated that the engine was overheating. While driving at 35 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled over to the side of the road, where the vehicle experienced complete engine failure. The vehicle was towed to a certified mecha... Read more

Incident date: Feb 6, 2026

The contact owns a 2019 Honda Accord. The contact stated that while driving approximately 35 MPH, there was an alert that the engine was overheating displayed on the instrument cluster. The message to pull over and allow the engine to cool off was displayed. The vehicle was taken to a local dealer, who diagnosed the vehicle and determined that the head gasket had failed and needed to be replaced. ... Read more

Incident date: Feb 20, 2025

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle, causing the driver and the passenger to experience nausea and dizziness. No medical assistance was required. The contact was concerned that there was possibly carbon monoxide hazard inside the vehicle while driving. The cause of the fail... Read more

2 injured

Incident date: Nov 1, 2025

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the engine overheated, causing the engine temperature gauge to rise, and the check engine warning light to illuminate. Additionally, the coolant reservoir became empty after being refilled. The contact examined the vehicle and determined that the cylinder head was cracked. The vehicle was not repaired. The ma... Read more

Incident date: Nov 23, 2025

The contact owns a 2022 Volkswagen Taos. The contact stated that while the vehicle was started and running, the low coolant warning light illuminated. The coolant reservoir was topped off, and the warning light disappeared. The contact referenced a Technical Service Bulletin with NHTSA ID Number: 10241177 (ENGINE AND ENGINE COOLING); and associated the failure with the TSB. The vehicle was towed t... Read more

Incident date: Feb 2, 2026

The contact owns a 2014 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that after shifting to park(P), there was white smoke coming from under the hood, with a burning plastic odor. No warning light was illuminated. The contact stated th... Read more

Incident date: Aug 19, 2024

The contact owns a 2017 Ford F-150. The contact had previously received notification of Customer Satisfaction Program: 21N03 (Engine Cam Phaser Replacement), and the vehicle was taken to the dealer, where the contact was informed that no repair was needed. The contact stated that a year and a half later, the vehicle made an abnormal ticking sound while idling and while driving at various speeds. T... Read more

Incident date: Oct 20, 2025

The contact owned a 2019 Volvo XC90. The contact stated that while driving approximately 50-52 MPH, there smoke coming from the front passenger’s side wheel well of the vehicle. The contact stated that an off-duty Police Officer witnessed the failure and activated the Emergency Lights, allowing the contact to safely pull off the highway The contact immediately pulled over and stopped the vehicle... Read more

Fire 3 injured

Incident date: Feb 19, 2025

The contact owns a 2019 BMW M5. The contact stated that the vehicle was taken to the dealer and repaired under Technical Service Bulletin Number: SIB 17 03 24. The dealer replaced the coolant expansion tank; however, the vehicle experienced a coolant leak two months later. The message "Drivetrain Malfunction" was displayed, and the coolant level was low. The vehicle was taken back to the dealer, w... Read more

Incident date: Jan 4, 2025

The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 45 MPH, the accelerator pedal was depressed, and the vehicle hesitated and almost stalled. The failure was intermittent but caused the vehicle to stall on several occasions. The check engine warning light and the low oil pressure warning lights recently illuminated. The vehicle was taken to a local dealer, ... Read more

Incident date: Oct 18, 2025

The contact owns a 2016 Ram 1500. The vehicle was repaired under NHTSA Campaign Number: 22V406000 (FUEL SYSTEM, DIESEL). The contact stated that while driving at an undisclosed speed after the vehicle was picked up from the dealer, the engine warning light illuminated. While driving a short distance later, two unknown warning lights illuminated, and the message “Exhaust Filter 100% FULL - Safely... Read more

Incident date: Nov 10, 2025

See attached document for complaint.

Incident date: Feb 18, 2026

The contact owns a 2022 GMC Yukon XL. The contact stated that while driving approximately 65 MPH, the vehicle stalled. The failure was a consistent failure. No warning lights were illuminated. The message "Press START Again" was displayed, and the contact restarted the vehicle, and the message "Engine Oil HOT" was displayed on the instrument panel. The contact stated that the vehicle was repaired ... Read more

Incident date: Dec 26, 2025

See attached document for complaint.

Incident date: Aug 15, 2025

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Prior to the failure, when the vehicle was started, there was an abnormal sound coming from the engine. After several minutes, the sound ceased. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a misfire in cylinder #3. The... Read more

Incident date: Mar 31, 2017

The contact owns a 2012 Kia Optima. The contact stated that the engine was knocking at startup. The contact referenced NHTSA Campaign Number: 17V224000 (ENGINE AND ENGINE COOLING); and the VIN was included in the recall; however, the manufacturer declined to honor the recall because the original owner of the vehicle had failed to respond to the recall notification. The local dealer was contacted. ... Read more

Incident date: Dec 13, 2025

See attached document for complaint.

Incident date: Dec 3, 2025

See attached document for complaint.

Incident date: Dec 1, 2025

See attached document for complaint. I received a safety recall notice on my 2023 Nissan Rogue back in August 2025. We are in December, 2025 and the dealer sti ll states that Nissan has not provided parts to repair my car. The reason for the recall is quite serious yet Nissan has not responded to the problem. I am looking to you to take what ever action you can to force Nissan to repair my car to... Read more

Incident date: Feb 16, 2026

The contact owns a 2015 Ram 1500. The contact stated that while driving approximately 45 MPH, the vehicle started shaking and lost motive power. The ETC warning light illuminated, and the message "Service Electronic Throttle Control" was displayed. The vehicle was stopped in a safe location and inspected. The vehicle was turned off and restarted, but it was difficult while cranking over. The vehic... Read more

Incident date: Feb 18, 2026

The contact owns a 2019 Buick Encore. The contact stated that while driving at various speeds, the check engine warning light remained illuminated, with the odor of burning oil inside the cabin of the vehicle, before the vehicle stalled. The vehicle was taken to a dealer who diagnosed the vehicle and determined that the valve cover, intake manifold, and oxygen sensors were faulty and needed to be ... Read more

Incident date: Jan 17, 2026

The contact owns a 2015 Jeep Cherokee. The contact stated that while in a drive-thru line, the front driver's side window started smoking. The contact disconnected the wiring to the door. The vehicle was taken to O'Reilly, where it was diagnosed with an internal door electrical failure. The contact personally replaced the power window motor. The vehicle was repaired. The contact stated that the ve... Read more

Incident date: Dec 5, 2025

See attached document for complaint.

Incident date: Dec 2, 2025

See attached document for complaint

Incident date: Dec 15, 2025

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and DTC: P0301, P0302, and P0304 were retrieved for a misfire in cylinder #1, #2, and #4. Due to the failure, the spark plugs and ignition coils were replaced. Approximately one week later, the check engine light illum... Read more

Incident date: Feb 1, 2026

The contact owns a 2025 Cadillac Escalade. While driving 55 MPH on the highway, the vehicle experienced sudden and catastrophic engine failure. The contact was able to pull over safely onto the service road. The oil pressure and temperature messages were displayed at the time of the failure. Upon research, the failure was linked to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). ... Read more

Incident date: Jan 13, 2025

The contact owned a 2022 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. The contact pulled over and added oil to the engine. The failure occurred on several occasions, and the contact stated he consistently added oil for the vehicle to return to normal operation. No warning lights were illuminated. T... Read more

Incident date: Sep 8, 2025

The contact owns a 2022 Cadillac Escalade ESV. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling) in August of 2025. However, soon after the recall inspection, while depressing the accelerator pedal, the vehicle hesitated before responding. The vehicle also hesitated when started and shifted into drive(D) when depressing the accelera... Read more

Incident date: Feb 13, 2021

The contact owns a 2010 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that on a separate occasion, the ignition switch failed to turn over, and the catalytic converter failed and was replaced. T... Read more

Incident date: Dec 31, 2025

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine and Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 35 MPH, the vehicle stalled and stopped in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull to ... Read more

Incident date: Jan 11, 2026

The contact owns a 2025 Chevrolet Silverado 1500. While driving approximately 35 MPH, there was an abnormal sound coming from the engine compartment before the vehicle stalled. The vehicle failed to restart and was later towed to the local dealer and was diagnosed with engine failure. The contact was informed that a piston had exploded. The dealer determined that the engine needed to be replaced. ... Read more

Incident date: Jul 12, 2025

The contact owns a 2016 Ram 2500. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle lost motive power and went into LIMP Mode. The contact stated that the failure was intermittent but also occurred while towing a 30-foot trailer or a 24-foot trailer. Occasionally, after pulling over, turning off, and restarting the vehicle, the veh... Read more

Incident date: Feb 11, 2026

The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that while driving at 50 MPH, the vehicle went into LIMP Mode. The check engine warning light illuminated, and the messages "Service Emission System”, “See Owner's Manual", and "65 MPH Max Speed" were displayed on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed, and determined that the diesel... Read more

Incident date: Jan 17, 2026

The contact owns a 2022 Jeep Wagoneer. The contact stated that while her husband was driving at approximately 10 MPH, the vehicle stalled, and smoke was coming from under the hood. The contact stated that the smoke had also entered the passenger cabin. The contact stated that her husband had not mentioned whether any warnings had illuminated. The contact stated that when she arrived to pick him up... Read more

Fire

Incident date: Feb 12, 2026

The contact owned a 2018 Audi A4. The contact stated that while driving at an undisclosed speed, there was fluid leaking from the front of the vehicle. No warning lights were illuminated. The contact also stated that while the vehicle was parked, there was a puddle of fluid leaking from the front of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed and it was de... Read more

Incident date: Feb 12, 2022

The contact owns a 2022 GMC Sierra 2500. The contact stated that the engine was making an abnormal rattling sound on cold starts. There was no warning light illuminated. The vehicle was taken to the dealer, where the front muffler exhaust baffle was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the rattling sound could not b... Read more

Incident date: Feb 12, 2026

The contact owns a 2014 Ford Escape. The contact stated that her son previously replaced the spark plugs and other unknown parts of the vehicle due to a coolant leak onto the spark plugs; however, the coolant leak recurred. The vehicle was taken to an independent mechanic, where the coolant outlet, the engine connector assembly with vacuum filling and bleeding, and the coolant hoses assembly were ... Read more

Incident date: Jan 2, 2026

The contact called on behalf of the owner of a 2016 Ford F550. The contact stated that while one of the employees was driving 30 MPH and making a turn, a diesel fuel-burning odor was coming from the engine and entered the inside of the cabin through the A/C vents. No warning lights were illuminated. The driver was three hundred feet away from the business and continued to drive up to the business.... Read more

Incident date: Feb 10, 2026

The contact called on behalf of the owner of a 2017 Ford F550. The contact stated that while one of the employees was driving at highway speeds, a diesel fuel-burning odor was coming from the engine and entering the cabin of the vehicle through the A/C vents. No warning lights were illuminated. The driver pulled over to the side of the road and turned off the vehicle. The driver exited the vehicle... Read more

Incident date: Nov 11, 2025

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving and depressing the accelerator pedal, the vehicle failed to respond or exceed 30 MPH. The contact stated that the speedometer reading was lagging. The contact stated that the vehicle accelerated as intended while depressing the accelerator pedal with more force. The vehicle was taken to an independent mechanic, where the... Read more

Incident date: Jan 15, 2021

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, attempting to activate the heater, there was an abnormal fuel odor entering the vehicle through the vents. No warning light was illuminated. A local dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the head gasket needed to be replaced. The vehi... Read more

Incident date: Feb 11, 2026

The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered t... Read more

Incident date: Feb 11, 2026

The contact owns a 2021 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The co... Read more

Incident date: Jan 28, 2026

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that the VIN was included in NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), and the vehicle was taken to the dealer at 51,000 miles, and stated that the engine would be inspected, and if necessary, repaired or replaced. Additionally, the vehicles that passed the inspection, dealers would add higher viscosity oil, inst... Read more

Incident date: Nov 11, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally with an abnormal burning odor coming from the vehicle. The vehicle was taken to the dealer and was diagnosed with a misfire in cylinder #5. The fuel injectors were cleaned, and the spark plugs and filters were replaced. The contact stated that on a separate occasion, ... Read more

Incident date: Jan 11, 2023

The contact owns a 2021 GMC Yukon. The contact stated that while shifted into drive(D), the accelerator pedal was depressed, and the vehicle lost motive power, and several unknown warning lights were illuminated. The contact stated that the check engine, stability control, and several other warning lights were illuminated. The contact stated that the vehicle was making abnormal whining sounds, and... Read more

Incident date: Feb 11, 2026

The contact owns a 2024 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V322000 (Exterior Lighting), 25V767000 (Engine and Engine Cooling), and 26V038000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 10-15 MPH, the vehicle experienced reduced engine power. The contact st... Read more

Incident date: Nov 11, 2025

The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehic... Read more

Crash

Incident date: Feb 10, 2026

The contact owns a 2023 Kia Sorento. The contact stated that while driving at 40 MPH, the "Low Oil" message was displayed on the instrument panel. The contact immediately pulled over and called for assistance. A service technician arrived at the scene and added engine oil, and the vehicle was driven to an independent mechanic to be inspected. The vehicle was inspected, and the contact was informed... Read more

Incident date: Feb 10, 2026

The contact owns a 2019 Hyundai Kona. The contact stated that while driving at an undisclosed speed, there was a burning odor coming from the vehicle, with the low engine oil warning light illuminated. The contact stated that while checking the dipstick, the contact became aware that the engine oil level was low. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer... Read more