Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING

Incident date: Jul 3, 2026

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the heating system was enabled; however, the heater system failed to provide adequate heat as intended. The contact became aware that cool air was coming out of the vents. The contact stated that an unknown warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with... Read more

Incident date: Apr 8, 2026

The contact owns a 2013 Audi A5. The contact stated that after activating the AC system, there was hot air and a burning odor coming from the passenger’s side vents. The contact associated the failure with NHTSA Campaign Number: 17V002000 (Engine and Engine Cooling). The contact called an independent mechanic and referenced the recall campaign. The local dealer was contacted, but the vehicle was... Read more

Incident date: Dec 21, 2025

The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. Additionally, the contact stated that while driving 60-70 MPH, the vehicle stalled. No warning light was illuminated. The contact pulled over to the side of the road. Upon inspection, the contact became aware of a coolant leak underneath the vehicle. The vehicle... Read more

Incident date: Jul 13, 2026

The contact owns a 2015 Kia Soul. The contact stated that upon taking the vehicle to the dealer to be repaired under NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); the dealer informed the contact that the vehicle had passed the inspection and no repairs were needed. The contact stated that while driving at various speeds on a slightly inclined road, the vehicle failed to acc... Read more

Incident date: Jul 25, 2026

The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the vehicle, the vehicle was shaking and vibrating abnormally before the vehicle went into LIMP Mode. The traction control light and other unknown warning lights were illuminated on the instrument panel. The vehicle was taken to a dealer to be diagnosed. The vehicle was... Read more

Incident date: Jan 2, 2026

The contact owns a 2022 Kia Seltos. The contact stated that the vehicle hesitated and stalled while driving at various speeds with the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, and the contact was provided information associated with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact was advised to take ... Read more

Incident date: Jan 27, 2025

The contact owns a 2020 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact needed to add a... Read more

Incident date: Oct 13, 2025

The contact owns a 2022 Kia K5. The contact stated that while driving 50-65 MPH, the vehicle was jerking and came to a sudden stop. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and it was determined that there was an issue with the water pressure cooling system. The vehicle was taken to the local dealer, who was unable to determine the cause of ... Read more

Incident date: Jun 1, 2024

The contact owns a 2022 Volkswagen Tiguan. The contact stated that while stopped at a traffic light on an extremely hot day, the message that the starter was hot was displayed and the vehicle shut off unexpectedly. On another occasion, while making a turn, the vehicle stalled and lost power. The contact was able to safely coast over to the emergency lane. After waiting for the engine to cool down,... Read more

Incident date: Jul 24, 2026

The contact owns a 2018 Toyota Camry. The contact stated that while her son was driving at an undisclosed speed, the check engine warning light illuminated, and the message “See Dealer” was displayed. The vehicle was taken to a dealer, but the dealer was unable to determine the cause of the failure. The vehicle was then taken to an independent mechanic, who diagnosed the vehicle with water pum... Read more

Incident date: Mar 3, 2025

The contact owns a 2018 Alfa Romeo Giulia. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline). The contact stated that while driving at various speeds on approximately five occasions, the vehicle went into LIMP Mode, lost motive power, and stalled on some occasions. The check engine warning light and the Electronic Throttle Control (ETC) warning light wer... Read more

Incident date: Jul 23, 2026

The contact owns a 2025 Ford Escape. The contact stated that while driving 65 MPH, the message that the engine was overheating was displayed, and the vehicle drove under reduced power. The contact exited the highway, pulled into a gas station, and waited for the engine to cool down. The contact resumed driving, and the check engine warning light illuminated. The vehicle was driven to the residence... Read more

Incident date: Feb 28, 2026

The contact owns a 2018 Mazda CX-5. The contact stated that while his wife was driving at an undisclosed speed, there was smoke coming from under the hood. No warning light was illuminated. The contact's wife pulled over and discovered that there was oil leaking onto the ground. The vehicle was towed to the dealer, who determined that the #5 and #7 cylinder heads were cracked and needed to be repl... Read more

Incident date: Apr 1, 2025