Consumer Safety Complaints

Incident date: Jan 4, 2026

The contact owns a 2015 BMW 428I. The contact stated that while driving approximately 29 MPH, the vehicle started to overheat and experienced reduced power, and there was smoke coming from under the hood. The contact stated that there were unknown warning lights illuminated. The contact was able to drive to the residence. Additionally, while driving at 40 MPH, the failure recurred, and the vehicle... Read more

Incident date: Feb 16, 2026

The contact owns a 2012 Infiniti QX56. The contact stated that while driving at 56 MPH, the vehicle slowed down and failed to respond as intended. An oil change was performed; however, the failure persisted. The contact stated that the high-pressure fuel pump was leaking, causing the timing chain to fail. The check engine warning light illuminated, and the failure progressed, causing the vehicle t... Read more

Incident date: Mar 4, 2024

The contact's son owned a 2016 Jeep Renegade. The contact stated that after his son parked the vehicle in the driveway and turned the vehicle off, the son entered the home and moments later noticed an orange glow coming from outside. The son went outside to investigate and discovered a foot tall flames coming from under the hood of the vehicle. The son attempted to use a fire extinguisher to extin... Read more

Fire

Incident date: Jan 3, 2026

The contact owns a 2023 Kia Seltos. The contact stated that while driving at 10 MPH, there was an abnormal fuel odor coming from the vehicle. The vehicle was stopped, and the contact became aware of smoke coming from the engine compartment. A dealer was contacted. The vehicle was towed to the dealer to be diagnosed, and it was determined that the catalytic converter, turbo, and engine needed to b... Read more

Incident date: Apr 21, 2025

The contact owns a 2021 Kia K5. The contact stated that while driving approximately 45 MPH, the vehicle jolted forward three times and then lost power. The contact stated that while driving at approximately 60 MPH, the check engine warning light illuminated. The contact steered the vehicle into an independent mechanic and the vehicle was inspected, and there was oil all over the engine compartment... Read more

Incident date: Mar 1, 2025

The contact owns a 2013 Kia Optima. The contact stated that while driving at various speeds, there was a knocking sound coming from the engine, and the vehicle failed to properly accelerate. While the contact’s wife was driving approximately 60 MPH, the vehicle stalled. The vehicle was later towed to the local dealer, who discovered metal shavings inside the engine oil and informed the contact t... Read more

Incident date: Feb 26, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at 35 MPH, there was a metallic sound as if a bolt had fallen inside the engine compartment and was rotating and spinning. The vehicle was taken to the dealer, where it was diagnosed, and determined that the camshaft and the engine lifters had failed and needed to be replaced. The vehicle was not yet repaired. ... Read more

Incident date: Feb 1, 2024

The contact's daughter owns a 2016 Jeep Compass. While the contact's daughter was driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The driver attempted to restart the vehicle, and the vehicle restarted. The driver waited for several minutes before attempting to restart the vehicle. The vehicle was taken to Midas, where it was diagnosed with a CAM shaft sensor... Read more

Incident date: Feb 14, 2026

The contact owns a 2018 BMW X1. The contact stated that while driving approximately 40 MPH, the check engine and engine overheating warning lights became illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the water pump needed to be replaced. The contact had an older BMW that had experienced the same failure, and the vehicle was included in NH... Read more

Incident date: Jan 1, 2022

The contact owns a 2015 Kia Soul. While driving at an undisclosed speed, the check engine warning light illuminated, indicating a failure with the catalytic converter. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic associated the failure with NHTSA ID Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was then taken to the dealer for the ... Read more

Incident date: Feb 17, 2026

The contact owns a 2015 Kia Optima. The contact stated that while driving at 40 MPH, there was smoke coming from underneath the hood, and the engine overheated. The check engine warning light was illuminated. The contact was able to pull over to the side of the road and add coolant to the coolant reservoir. The vehicle slowly started and was driven to the destination. The contact stated that the e... Read more

Incident date: Jan 2, 2025

The contact owns a 2019 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving at various speeds, there was an abnormal electrical burning odor coming from the vehicle. The burning odor was also coming from the vehicle when the vehicle was turned off, and t... Read more

Incident date: Mar 2, 2026

The contact owns a 2022 GMC Yukon. The contact received notifications of NHTSA Campaign Numbers: 22V617000 (SEAT BELTS), 25V274000 (ENGINE AND ENGINE COOLING), and 22V903000 (EXTERIOR LIGHTING). The vehicle was serviced under Customer Satisfaction Program: N242436631. However, the failure occurred. The contact stated that after the serial data gateway module was updated, the check engine warning l... Read more

Incident date: Feb 10, 2026

The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed, and determined that the oil pump solenoid needed to be replaced. The vehicle was repaired, but after the repair was performed, the engine seized. The manufacturer was notified of the failure. The ... Read more

Incident date: Jan 1, 2026

The contact owns a 2012 Dodge Durango. The contact stated that when the vehicle was started, the check engine warning light illuminated. Approximately three weeks later, while stopped at a light, the vehicle accelerated unintendedly. The gear shifter was shifted to park(P) to stop the vehicle. The vehicle was then taken to an independent mechanic, where it was diagnosed and it was determined that ... Read more

Incident date: Sep 13, 2025

The contact owns a 2018 Ford Taurus. The contact stated that the vehicle was left at the independent mechanic for the oil change. While riding the bus, on the way home they mechanic called the contact to inform them that the vehicle had caught fire and the engine had burned while in their parking lot. The fire possibly originated from the battery, per the mechanic center however the contact mentio... Read more

Fire

Incident date: Mar 2, 2026

The contact owns a 2023 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 25V767000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more

Incident date: Feb 20, 2026

The contact owns a 2001 Mazda MX-5 Miata. The contact received notification of TSB: 3505H (Non-Methane Organic Gas (NMOG) levels exceeding standards. The contact recently purchased the vehicle. The vehicle was taken to the dealer, who informed the contact that the remedy was not yet available. The contact was informed that parts were no longer being manufactured to repair the vehicle. The manufact... Read more

Incident date: Feb 13, 2026

The contact owns a 2022 Ford Bronco. The contact stated that while her husband was driving 65 MPH, the vehicle unintendedly decelerated and jerked abnormally. The driver pulled over to the shoulder of the road and inspected the vehicle. The driver then drove to the dealer, where the vehicle was diagnosed as having a contained fire inside the exhaust pipe. The vehicle remained at the dealer for fur... Read more

Incident date: Nov 20, 2023

The contact owns a 2023 Nissan Rogue. The vehicle was repaired under NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). The contact stated that there was an abnormal sound coming from the engine. Once the accelerator pedal was depressed, the abnormal sound was heard for a short while before the noise ceased. No warning lights were illuminated. The contact stated that while driving at a ... Read more

Incident date: Feb 25, 2026

The contact owns a 2020 Kia Optima. The contact stated that while the vehicle was at a full stop, the red oil warning light illuminated; however, after driving off, the warning light disappeared. The vehicle was driven to an independent mechanic where it was diagnosed with an oil pump failure caused by low oil pressure while the vehicle was stationary, and the RPM was low. The vehicle was not repa... Read more

Incident date: Feb 23, 2026

The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); and the vehicle was taken to the dealer, where the contact was informed that no repair was needed, upon inspection. The contact stated that while driving at 70 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over... Read more

Incident date: Feb 26, 2025

The contact owns a 2021 Kia Seltos. The contact stated that while driving 65 MPH up a slight hill, the vehicle shuddered significantly and failed to accelerate upon depression of the accelerator pedal. The check engine warning light then started flashing. The driver was able to pull over to the side of the road. The vehicle was taken to Hamlin Automotive on several occasions. The mechanic replaced... Read more

Incident date: Oct 23, 2025

The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The c... Read more

Incident date: Aug 15, 2025

The contact owns a 2021 Ram Promaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated while shifted in reverse(R), the rearview camera failed to display a clear image of the rear of the vehicle. The local dealer was c... Read more

Incident date: Feb 17, 2026

The contact owns a 2021 Ford Bronco Sport. The contact stated that while her husband was driving at 60 MPH and entering the base at 15 MPH, the overheating message was displayed. The driver pulled over, and the light turned off. After exiting the vehicle, he noticed the vehicle had caught fire. The driver disconnected the battery. There were no reported injuries. Another driver stopped with a fire... Read more

Fire

Incident date: Feb 26, 2026

The contact owns a 2020 Ram 3500. The contact stated while driving approximately 50 MPH, the engine overheated. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the cooling fan module had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the conta... Read more

Incident date: Feb 9, 2026

The contact owns a 2023 Chevrolet Tahoe. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling) in November 2025 by the local dealer. The contact stated that the engine had passed the inspection, and a higher viscosity oil had been added along with the other steps stated in the recall. The contact stated that while driving approximately ... Read more

Incident date: Feb 23, 2026

The contact owns a 2015 Ram 1500. The contact stated that while driving approximately 80 MPH with cruise control engaged, the contact heard an abnormal sound. Upon deactivating the cruise control feature, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road, and after opening the hood, the contact noticed an oil leak. The vehicle wa... Read more

Incident date: Feb 25, 2026

The contact owns a 2018 Ford Transit. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to several independent mechanics, where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. ... Read more

Incident date: Feb 25, 2026

The contact owns a 2024 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V322000 (Exterior Lighting) and 25V767000 (Engine and Engine Cooling); however, the parts for the recall repairs were not yet available. The dealer was contacted, and the contact was informed that the parts were not yet available. The manufacturer was contacted, and the contact was informed that ... Read more

Incident date: Feb 11, 2026

The contact owns a 2017 Honda Ridgeline. The contact stated that while starting and driving the vehicle, the driver became aware that the engine was knocking. The vehicle was driven to a local dealer, where it was diagnosed, and the failure was associated with NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall. The vehicle was not repaired... Read more

Incident date: Dec 25, 2025

The contact owns a 2005 Nissan Xterra. The contact stated that while driving at various speeds, the vehicle stalled inadvertently on several occasions. The contact was able to pull over to the side of the road on several occasions. There was no warning light illuminated. The vehicle was restarted, and the contact continued driving. The vehicle was taken to an independent mechanic, where it was dia... Read more

Incident date: Dec 19, 2025

The contact owns a 2015 Kia Soul. The contact stated that while driving approximately 70 MPH, the vehicle started losing motive power. The check engine warning light was illuminated, and the vehicle stalled. The vehicle was restarted, but was sputtering and making abnormal sounds. The contact stated that the floorboard became very hot. The vehicle was towed to a local dealer to be diagnosed, and i... Read more

Incident date: Feb 25, 2026

The contact owns a 2020 Hyundai Palisade. The contact stated that the vehicle was consuming an excessive amount of oil. There was an oil-burning odor coming from the vehicle. There was a misfire coming from the engine before the vehicle stalled. The Auto START/STOP was activated while driving. The feature was turned off, but quickly reactivated. There were no warning lights illuminated. The vehicl... Read more

Incident date: Feb 24, 2026

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to start the vehicle, and the vehicle stalled. The check engine warning light was illuminated. The failure had occurred on several occasions. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine, and the engine and the inner coo... Read more

Incident date: Jun 15, 2025

The contact owns a 2019 Ford Escape. The contact stated that while driving at 55 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the engine needed to be replaced due to coolant intrusion into cylinder #2. The vehicle was not repaired. The manufacturer was not notified of the failure. Th... Read more

Incident date: Feb 24, 2026

The contact owns a 2020 BMW X3. The contact stated that while driving approximately 45 MPH, the vehicle began to shake with the message, "Pull Over Engine Oil Pressure Low Pull Over Stop Driving to Avoid Engine Failure". The contact immediately pulled over to the side of the road, inspected the vehicle, and became aware there was no issue with the oil. The vehicle was towed to a certified mechanic... Read more

Incident date: Feb 17, 2026

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving 15 MPH and turning left, the low oil pressure and several unknown warning lights illuminated. The vehicle was pulled over into a parking lot. The contact stated that there was no oil in the engine. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic associated the failure with NHTSA I... Read more

Incident date: Feb 6, 2026

The contact owns a 2016 Jeep Patriot. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There were several unknown warning lights illuminated. The vehicle was able to be restarted, and the contact drove to the residence; however, the failure persisted. The vehicle was taken to the dealer, who determined that the crankshaft sensor needed to be replaced. The vehicle... Read more

Incident date: Feb 20, 2026

The contact owns a 2022 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). The contact had parked the vehicle in a parking space when the engine seized. No warning lights illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the fuel system control module had failed. The co... Read more

Incident date: Feb 20, 2026

The contact owns a 2025 Nissan Rogue. The contact stated while attempting to start the vehicle, the vehicle failed to start and became inoperable. The contact attempted to tow the vehicle to the dealer; however, the gear shifter failed to shift into neutral(N). The vehicle was not towed to the dealer. The contact referenced NHTSA Campaign Number: 26V080000 (Engine and Engine Cooling); however, the... Read more

Incident date: Oct 15, 2025

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that when the vehicle was taken to a dealer for the recall repair, it was determined that the oil pump drive belt had disintegrated and needed to be replaced; however, the part to complete the recall repair was not yet available. The manufactu... Read more

Incident date: Nov 2, 2025

The contact owns a 2024 GMC Yukon XL. While the contact's wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact's wife noticed an abnormal knocking sound before the engine seized. The check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and DTC: P0... Read more

Incident date: Feb 16, 2026

The contact owns a 2007 Mercedes-Benz SL55. The contact stated that while driving at an undisclosed speed, the message "Service Active Body Control" was displayed on the instrument panel. In addition, the contact stated that prior to receiving the Active Body Control message, several fluid stains were found on the ground. The contact believed that the stains were hydraulic fluid. The vehicle was t... Read more

Incident date: Oct 23, 2025

The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling). The contact was concerned about a potential fire. The local dealer was not notified. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available for the recall repair. The contact had not experie... Read more

Incident date: Feb 20, 2026

The contact owns a 2019 Ford EcoSport. The contact stated that while starting the vehicle, the low oil warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the oil pump had failed, which caused the engine failure. The contact was informed that the engine needed to be repaired. The vehicle was not repaired. The dealer informed the contact that t... Read more

Incident date: Jul 20, 2025

The contact owns a 2023 Toyota Tundra. The contact stated that after performing an oil change, metal fragments were discovered in the engine oil. There were no warning lights illuminated. The vehicle was taken to a local dealer, and the dealer confirmed that there were no active recalls associated with the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contact... Read more

Incident date: Aug 20, 2025

The contact owns a 2018 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING). The vehicle was started, and there was smoke coming from the exhaust pipe. The contact was unsure if any warning lights were illuminated. The contact took the vehicle to an AAA location and was informed to tow the vehicle to a dealer for assistance. The veh... Read more

Incident date: Feb 13, 2026

The contact owns a 2021 GMC Sierra 1500. The contact stated that while operating the vehicle, the check engine warning light illuminated and remained illuminated. While driving at various speeds, the vehicle entered LIMP Mode, causing the vehicle to decelerate. Additionally, the radiator fan was continually activated while operating the vehicle. The vehicle was taken to the local dealer, who diagn... Read more