Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING
Incident date: Aug 28, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact was able to drive the vehicle; however, the vehicle failed to accelerate as intended while ... Read more
Incident date: Aug 11, 2025
The contact owns a 2018 Ford F-150. The contact stated that the oil pan was leaking oil. The contact stated no warning light was illuminated. The contact replaced the oil drain plug but continued to see oil leaking from the oil pan. The contact researched online and determined that there was a design flaw in the oil pan, which was a two-piece oil pan design. The contact related the failure to an u... Read more
GMC
SIERRA 1500
(2021) - ENGINE AND ENGINE COOLING
Sep 2, 2025
Incident date: Sep 2, 2025
Abnormal engine noise and acceleration hesitation issues repaired.
VOLKSWAGEN
ID.4
(2025) - ENGINE AND ENGINE COOLING
Sep 2, 2025
Incident date: Sep 1, 2025
The contact owns a 2021 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ... Read more
VOLKSWAGEN
ID.4
(2025) - ENGINE AND ENGINE COOLING
Sep 2, 2025
Incident date: Sep 1, 2025
The contact owns a 2022 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was jo... Read more
Incident date: Aug 24, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The contact was referred to... Read more
Incident date: Sep 2, 2025
The contact owns a 2021 Kia Seltos. The contact stated that while driving at undisclosed speeds, the vehicle stalled but restarted. There were no warning lights illuminated. The vehicle was taken to the Inspection Station for a yearly inspection, which confirmed an upcoming recall, and was unable to be repaired. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repair... Read more
Incident date: Aug 12, 2025
The contact owns a 2022 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the engine overheated, and the contact heard an abnormal sound coming from the engine compartment, with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). the part to do the recall repair was not yet availab... Read more
Incident date: Aug 5, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to a certified mechanic with CarMax, who diagnosed that the engine was failing due to a coolant leak. The vehicle was not repaired. The vehicle was taken to the dealer, who determined that there was coolant inside cylinder #3, and the lo... Read more
Incident date: May 29, 2023
The contact owns a 2016 Nissan Titan. The contact stated that the low fuel pressure message was displayed, and the vehicle failed to start after several attempts. The contact stated that the failure was related to Emissions Recall: PD128. The contact stated that the vehicle was towed to the local dealer, where the engine was replaced, but the failure recurred. The dealer informed the contact about... Read more
Incident date: Aug 3, 2025
The contact owns a 2024 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 24V851000 (Engine and Engine Cooling) and 25V198000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts wer... Read more
Incident date: Aug 1, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the contact noticed that the vehicle was consuming an excessive amount of fuel. An unknown warning light was illuminated. The contact pulled over to the... Read more
Incident date: Aug 28, 2025
The contact owns a 2021 Honda Pilot. The contact stated that while driving approximately 60 MPH, the brake pedal was depressed, and the vehicle lost motive power. The contact heard an abnormal rattling sound coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The contact continued driving to the destination, parked the vehicle, and checked un... Read more
Incident date: Mar 21, 2025
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the head gasket was cracked and there was coolant leaking into the cylinders. The vehicle was not repaired. The manufacturer... Read more
Incident date: Aug 16, 2025
The contact owns a 2022 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available. The vehicle was taken to the dealer; however, the contact was informed that parts were not available. In addition, the contact was advised not to drive the vehicle because of the unrepaired ... Read more
Incident date: Aug 27, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at 20 MPH, there was an abnormal grinding sound coming from the engine while accelerating. The contact stated that the engine performance was rough. No warning ... Read more
Incident date: Aug 27, 2025
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after driving approximately 2 hours or more, there was smoke... Read more
POLESTAR
POLESTAR 2
(2022) - ENGINE AND ENGINE COOLING
Aug 28, 2025
Incident date: Aug 6, 2025
The contact owns a 2018 Ford Focus. The contact stated upon starting the vehicle, the vehicle briefly vibrated violently before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the engine was idling abnormally but was unable provide a diagnosis. The vehicle was not repaired. After investigating the failure, th... Read more
Incident date: Jul 1, 2025
The contact owns a 2024 Toyota Tundra. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure of the front main bearing in the engine be... Read more
CHEVROLET
SILVERADO 1500
(2025) - ENGINE AND ENGINE COOLING
Aug 28, 2025
Incident date: Aug 27, 2025
The contact owns a 2021 Cadillac Escalade. The contact stated that a customer was operating the vehicle through the Turo App when the vehicle lost motive power while driving at an undisclosed speed. The contact was unaware whether any warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was re... Read more
MERCEDES-BENZ
C350
(2014) - ENGINE AND ENGINE COOLING
Aug 28, 2025
Incident date: Aug 13, 2025
The contact owns a 2023 GMC Yukon. The contact received notice of NHTSA ID Number: 25V274000 (Engine and Engine Cooling). The contact stated that while driving on several occasions at various speeds, he and his wife observed noises emanating from the engine compartment. On another occasion while driving and coming to a stop, the vehicle stalled, and a "transmission unable to shift" message appeare... Read more
Crash
Incident date: Jun 1, 2025
The contact owns a 2022 Nissan Rogue. The contact had received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling) after experiencing the failure. The contact stated that on several occasions when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to the same dealer twice, and it was first diagnosed and determined that the cabin air ... Read more
Incident date: Nov 27, 2024
The contact owns a 2019 Kia Sportage. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle went to LIMP Mode. The vehicle was towed to the dealer, who performed an oil change and updated the Knock Sensor Detection System(KSDS). The contact stated that later, while driving, the engine oil warning light illuminated. The contact ch... Read more
Incident date: Aug 26, 2025
The contact's husband owns a 2019 Infiniti QX50. The owner received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Th... Read more
POLESTAR
POLESTAR 2
(2021) - ENGINE AND ENGINE COOLING
Aug 27, 2025
Incident date: Aug 27, 2025
The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 15V123000 (VEHICLE SPEED CONTROL), 17V608000 (STEERING), and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked and vibrate... Read more
Incident date: Mar 27, 2024
The contact owns a 2021 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, who referenced the Collision Avoidance System; however, did ... Read more
Incident date: Aug 26, 2025
The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine cooling). The vehicle was scheduled for the recall repair; however, the contact was informed that the recall repair could not be completed. The contact was informed that the computer system was not reading the machine. In addition, the contact stated that the appointmen... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2024) - ENGINE AND ENGINE COOLING
Aug 27, 2025
Incident date: Oct 5, 2024
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 35 MPH, the vehicle started running rough, and the engine was sputtering. There was no warning light illuminated. Additionally, the transmission failed to shift as intended. The contact stated that the transmission hesitated before upshifting or downshifting while depressing the accelerator pedal or the brake... Read more
Incident date: Aug 27, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, and the vehicle was driving roughly. In addition, the check engine warning light was illuminated. The vehicle was driven to the shoulder of the roadway. The contact turned the vehicle off and inspected under the hood, and checked the fluids. The ... Read more
Incident date: Aug 27, 2025
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the engine had reached normal operating temperatures, the rattling ceased, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phas... Read more
Incident date: Aug 6, 2025
The contact owns a 2018 Kia Stinger. The contact stated that while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V169000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where it was diagnosed that the left turbocharger oi... Read more
Incident date: Aug 23, 2025
The contact owns a 2024 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V198000 (Engine and Engine and Cooling); however, the part to do the recall repair was not yet available. The local dealer and Purvis Ford Inc (11335 Patriot Hwy, Fredericksburg, VA 22408); were contacted, and an appointment was scheduled for the recall repair. However, upon taking the vehicle to the ... Read more
Incident date: Aug 27, 2025
The contact owns a 2016 Honda Pilot. The contact stated that while driving and coming to a complete stop at a stop light, the vehicle inadvertently stalled but was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure w... Read more
Incident date: May 2, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The local dealer was contacted and confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.
Incident date: Jun 1, 2024
The contact owns a 2023 Kia Seltos. The contact stated that while driving at an undisclosed speed, there was gray smoke coming from the exhaust pipe. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the vehicle stalled on the drive back to the residence. The contact stated that on a separate occasion, while driv... Read more
JEEP
GRAND CHEROKEE
(2018) - ENGINE AND ENGINE COOLING
Aug 27, 2025
Incident date: Aug 25, 2025
The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the malfunction indicator lamp illuminated. The contact stated that the failure was persistent. The vehicle was taken to the dealer; however, the contact was unsure if the vehicle was diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced NHTSA C... Read more
FORD
EXPEDITION
(2015) - ENGINE AND ENGINE COOLING
Aug 27, 2025
Incident date: Aug 12, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while attempting to start the vehicle, the Forward Collision Avoidance warning light illuminated, and the engine overheating message was displayed. The contact stated that there was excessive oil consumption. The oil level was checked in the morning and at the end of the day, and the oil was extremely low. The vehicle was taken to the d... Read more
Incident date: Aug 22, 2025
The contact owns a 2021 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at 55 MPH, there was an abnormal sound coming from the engine. The check engine warning light was illuminated, and the vehicle jerked while driving and failed ... Read more
Incident date: Aug 23, 2025
The contact owns a 2022 Nissan Rogue. The contact stated that while exiting a ramp and accelerating to 65-70 MPH to merge into traffic, the vehicle lost motive power on several occasions. The message "See Owner’s Manual - Engine Manufactory Power Reduced - Service Now" was displayed. The contact stated that the failure had been recurring intermittently while driving 65-70 MPH. The contact was ab... Read more
Incident date: Aug 16, 2025
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while his son was driving at various speeds, the vehicle stalled. The oil pressure warning light was illuminated. The contact's son was able to coast to the side of the road; however, the vehicle failed to restart. The vehicle was towed to a... Read more
JEEP
GRAND CHEROKEE
(2019) - ENGINE AND ENGINE COOLING
Aug 26, 2025
Incident date: Feb 8, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was running rough and was vibrating abnormally while driving. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stat... Read more
Incident date: Aug 4, 2025
The contact owns a 2022 Nissan Rogue. The contact received notification of NHTSA Campaign number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving in stop-and-go traffic, the vehicle stalled while stopped at a traffic light. The check engine warning light was illuminated. The contact was able to restart th... Read more
Incident date: Aug 22, 2025
The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts for the recall repair were not yet available. The m... Read more
Incident date: Aug 22, 2025
The complaint was filed on behalf of the contact's mother who owns a 2023 Nissan Rogue. The contact stated that while the contact's mother was driving at an undisclosed speed, the vehicle's speed independently increased. The contact's mother depressed the brake pedal; however, the vehicle failed to stop as intended. The contact stated that the vehicle was uncontrollable. In addition, the contact s... Read more
Crash
Incident date: Apr 14, 2025
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that two dealers were contacted, and the contact was informed that the manufacturer would not approve the repair if the vehicle was not actively experiencing the failure associated with the recall. The contact was also informed by a dealer tha... Read more
Incident date: May 18, 2025
The contact owns a 2014 Ford Escape. The contact stated that while driving 55 MPH on the highway, the engine overheated and the vehicle stopped unintentionally. The contact was able to pull over safely. There were no warning lights illuminated. The vehicle was towed to the residence. The vehicle was previously taken to an undisclosed local dealer, who was unable to determine the cause of the failu... Read more
Incident date: Jul 3, 2025
The contact owns a 2018 Dodge Grand Caravan. The contact stated that while driving approximately 40-70 MPH, the vehicle unintendedly slowed down and then abruptly stopped. The contact stated that it felt as if a part had fallen from the bottom of the vehicle. While attempting to drive off, the vehicle hesitated. While at a YIELD sign, the vehicle shut off and was restarted. The driver's side door... Read more
FORD
EXPEDITION
(2024) - ENGINE AND ENGINE COOLING
Aug 26, 2025
Incident date: Aug 22, 2025
The contact owns a 2011 BMW X3. The contact stated that while operating the vehicle, there was an abnormal whining sound coming from the engine. While driving approximately 65 MPH, the vehicle stalled. The vehicle was towed to the residence. The contact later received notification of NHTSA Campaign Number: 23V707000 (ENGINE AND ENGINE COOLING); and the vehicle was towed to the local dealer. The ca... Read more
Incident date: Aug 25, 2025
The contact owns a 2017 BMW 430I. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty, even though it had been refilled two weeks prior. The low coolant wa... Read more
Incident date: Aug 24, 2025
The contact owns a 2018 Ford Escape. The contact stated that while driving on several occasions at various speeds, the contact observed smoke and coolant. The check engine warning light illuminated, and the message "High Engine Temperature - Stop Safely" was displayed. The vehicle was taken to an independent mechanic who retrieved DTC: P0303-28 (Cylinder #3 misfire) and P0316-28. The mechanic info... Read more