Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING
CHEVROLET
SILVERADO 1500
(2015) - ENGINE AND ENGINE COOLING
Sep 17, 2025
Incident date: Sep 17, 2025
The contact owns a 2021 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the vehicle consumes one quart of engine oil every 1,000 miles. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was... Read more
Incident date: Sep 17, 2025
The contact owns a 2016 Honda Pilot. The contact stated that while driving at various speeds, there was an abnormal banging sound coming from underneath the hood, with the check engine warning light illuminated. The contact pulled over to the shoulder of the road, and the vehicle was towed to a local independent mechanic and was diagnosed it with a blown engine bearing. The contact was informed th... Read more
Incident date: Sep 1, 2025
The contact owns a 2021 Infiniti QX50. The contact stated that while attempting to start the vehicle, the vehicle failed to start and was inoperable. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to complete the recall repair was not yet available. The dealer was contacted; howeve... Read more
Incident date: Sep 10, 2025
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that there was coolant intrusion into the cylinders. The contact was informed that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufactur... Read more
Incident date: Aug 15, 2025
The contact owns a 2023 Toyota Tundra. The contact stated that while driving at 70 MPH, the vehicle stalled. The contact stated that the engine and steering warning lights were illuminated. The message to “Shift to Park and Restart Vehicle” was displayed. The contact linked the failure to NHTSA Campaign Number: 24V381000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, a... Read more
TOYOTA
REDUNDANT SIENNA
(2021) - ENGINE AND ENGINE COOLING
Sep 17, 2025
Incident date: Jun 11, 2025
The contact owns a 2021 Nissan Rogue. The contact stated that the vehicle was experiencing an excessive coolant usage. The vehicle was taken to the dealer for an oil change and to be diagnosed. The dealer diagnosed the vehicle and determined that the engine was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was... Read more
Incident date: Jul 5, 2025
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
GMC
SIERRA 1500
(2023) - ENGINE AND ENGINE COOLING
Sep 17, 2025
Incident date: Sep 17, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that upon taking the vehicle to the dealer for an oil change, the contact was informed that the oil level was significantly low. The dealer performed the oil change and initiated an oil consumption test. The dealer advised the contact to return after 1,500-1,700 miles. The contact stated that upon returning to the dealer after 1,500 miles, ... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) - ENGINE AND ENGINE COOLING
Sep 17, 2025
Incident date: Sep 17, 2024
The contact owns a 2016 Ford Edge. The contact smelled a sweet-smelling odor inside the cabin of the vehicle. The contact checked the engine and became aware that the coolant reservoir was almost empty. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that there was coolant intrusion into the engine block. The spark plugs were replaced; however, the coolant i... Read more
Incident date: May 24, 2025
The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jul 17, 2025
The contact owns a 2022 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to pull over to the side o... Read more
Incident date: Jul 17, 2025
The contact owns a 2021 GMC Yukon. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. Prior to the failure, the contact had received a postcard about a potential engine failure linked to the vehicle; however, the contact disregarded the notice. Due to the failure, the contact had the vehicle ... Read more
Incident date: Nov 1, 2023
The contact owns a 2022 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while accelerating, the vehicle was shaking abnormally and making a grindin... Read more
Incident date: Sep 17, 2025
The contact owns a 2018 Honda Accord. The contact stated that upon starting the vehicle, the vehicle shuddered abnormally. The contact turned off and restarted the vehicle, and several unknown warning lights illuminated; the vehicle continued to shudder. The contact was able to drive the vehicle, but the vehicle failed to exceed 12 MPH. The contact activated the hazard lights. The vehicle was take... Read more
Incident date: Sep 12, 2025
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle sputtered while the accelerator pedal was depressed before acc... Read more
Incident date: Sep 16, 2025
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (ENGINE AND ENGINE COOLING). The contact had received various unknown notifications of NHTSA recalls. The vehicle was taken to the dealer, where the vehicle was repaired. The contact stopped by the dealer to pick up the vehicle, and when the vehicle was started, there was an abnormal sound comin... Read more
Incident date: Sep 6, 2025
The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine with white smoke coming from the exhaust system, with the check engine warning light illuminated. Additionally, the message “Service Vehicle Soon” was displayed. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was i... Read more
MERCEDES-BENZ
AMG GLE63
(2021) - ENGINE AND ENGINE COOLING
Sep 16, 2025
Incident date: Sep 3, 2025
The contact owns a 2025 Triumph Daytona 660. The contact stated that while driving 70 MPH, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The contact pulled over, and the vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The contact referenced ... Read more
Incident date: Sep 14, 2025
The contact owns a 2017 Kia Forte. The contact stated that the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where a scanner determined that there was a failure with the crankshaft. The contact replaced the spark plugs and crankshaft; however, the failure returned. The vehicle was taken t... Read more
Incident date: Mar 31, 2025
The contact owns a 2024 CFMOTO 450SS Motorcycle. The contact stated that while riding at approximately 40-60 MPH, coolant started leaking onto the contact’s leg. The contact stated that the motorcycle shut off independently. The contact allowed the engine to cool down for several minutes and then attempted to restart the motorcycle; however, the motorcycle failed to respond. The low oil pressure... Read more
Incident date: Oct 15, 2024
The contact owns a 2021 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact then received a notice that parts for the recall were available. The vehicle was taken to the dealer, and the contact was informed that the recall remedy was for the dealer to use a h... Read more
Incident date: Jul 21, 2025
The contact owns a 2016 Mazda CX-9. The contact stated that while driving approximately 45-50 MPH, the vehicle suddenly lost motive power with white smoke coming from the front of the vehicle. The contact was able to get to the side of the road to inspect the vehicle and became aware that there was coolant splattered all over the engine compartment. The failure had occurred twice. The “WRENCH”... Read more
CHEVROLET
SILVERADO 1500
(2019) - ENGINE AND ENGINE COOLING
Sep 16, 2025
Incident date: Sep 16, 2024
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the contact was initially informed that the part to do the recall repair was unavailable. The contact recently called the local dealer and was informed that parts were available. The vehicle was taken to the dealer and remained with the dealer for almos... Read more
Incident date: Feb 2, 2024
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at various undisclosed speeds, there was an abnormal sound coming from the engine. The local dealer was not contacted. The contact stated that the manufacturer ... Read more
Incident date: Sep 16, 2025
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended and lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine had thrown t... Read more
Incident date: Jun 3, 2025
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: Jun 1, 2019
The contact owns a 2019 Mazda CX-5. The contact stated that while driving 30 MPH with a toddler occupying the rear seat, the contact noticed smoke and an abnormal burning rubber odor coming through the vents. The contact pulled into a gas station and then pulled into a nail salon parking lot. There was no warning light illuminated. The contact was able to drive to the residence, where an independe... Read more
Incident date: Mar 16, 2025
The contact owns a 2021 Audi SQ5. The contact stated that the vehicle was taken for routine service at the dealer, and the contact was informed that the coolant pump was starting to fail. The contact was advised that the mechanic found coolant running through the vac lines. The contact was informed that continuing to drive the vehicle with a failing coolant pump could cause engine damage. The cont... Read more
Incident date: Sep 12, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at approximately 55 MPH, the vehicle intermittently lost automotive power and independently downshifted. In addition, the vehicle returned to normal operation once the contact shut the engine off and restarted. There were several unknown warning lights illuminated, along with the "Apply Parking Brake" message displayed on ... Read more
Incident date: Sep 12, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #2 and the engine. The contact was informed that because of the coolant intrusion, the engine was misfiring. In addition, the contact was informed that the engin... Read more
JEEP
GRAND CHEROKEE
(2022) - ENGINE AND ENGINE COOLING
Sep 15, 2025
Incident date: May 25, 2025
The contact owns a 2022 Mercedes-Benz S 580. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine stalled. The vehicle was taken to the dealer, where it was diagnosed with a failed CAM shaft solenoid. The contact was informed that the CAM shaft solenoid needed to be replaced. In addition, the contact was informed that the engine n... Read more
Incident date: Sep 9, 2025
The contact owns a 2018 Ford F-150. While the contact's husband was attempting to start the vehicle, there was an abnormal rattling sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with cam phasers failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The... Read more
Incident date: Sep 15, 2025
The contact owns a 2015 Buick Encore. The contact stated that while depressing the accelerator, the vehicle hesitated before accelerating. The contact became aware of oil underneath the vehicle on the driveway, resulting in a complete loss of power. The vehicle leaked oil and lost the vehicle lost power twice. The check engine warning light was illuminated. The contact inspected the vehicle and de... Read more
Incident date: Sep 1, 2024
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that on a separate occasion, the vehicle stalled. An unknown warning light was illuminated. The v... Read more
Incident date: Sep 13, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle failed to start. No warning lights were illuminated. A mobile mechanic stopped by the residence, removed the battery, and took the battery to a specialty shop to be tested. The mobile mechanic returned to the residence and tes... Read more
Incident date: Sep 1, 2024
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while the transmission was shifted into reverse, or while diving during rainy weather, there was an abnormal sound coming from the rear wheels. The vehicle was taken to a lo... Read more
Incident date: Aug 4, 2025
The contact owns a 2025 Ram 1500. The contact stated that the check engine warning light was illuminated at start-up. The contact stated that the following day, the vehicle was taken to a dealer and was diagnosed with several cylinder misfires. An unknown repair was performed; however, the check engine warning light returned the following day. The vehicle was taken back to the dealer, and the cont... Read more
Incident date: Sep 6, 2024
The contact owns a 2013 BMW X3. The contact stated that after starting the vehicle, smoke was noticed leaking from under the hood. The contact stated that after she opened the hood, the vehicle caught on fire. No warning lights were illuminated. In addition, the contact stated that she and a neighbor had extinguished the fire utilizing a fire extinguisher. No police report was filed. The fire depa... Read more
Fire
1 injured
Incident date: Aug 18, 2025
The contact owns a 2013 Mercedes-Benz C-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact became aware of an abnormal rattling sound. The vehicle was driven to the shoulder of the road and turned off. While the vehicle was started, the contact became aware of an abnormal rattling sound. In addition, the check en... Read more
Incident date: Sep 14, 2025
The contact owns a 2020 Kia Sportage. The contact stated that while driving at various speeds, the oil warning light flickered on the instrument panel. While the contact's son was driving the vehicle at highway speeds, the vehicle hesitated while depressing the accelerator pedal. The contact's son pulled off to the right shoulder of the highway, and the vehicle entered LIMP Mode. Despite the failu... Read more
MERCEDES-BENZ
C250
(2012) - ENGINE AND ENGINE COOLING
Sep 15, 2025
Incident date: Sep 11, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact about the buyback process and about waiting for parts to become available. There was no additional assistance provided. The cont... Read more
CHEVROLET
SILVERADO 1500
(2022) - ENGINE AND ENGINE COOLING
Sep 15, 2025
Incident date: Sep 1, 2025
The contact owns a 2019 Infiniti QX50. The contact stated that while driving approximately 55 MPH, the vehicle was vibrating, and the vehicle stalled. There was no warning light illuminated. The contact attempted to pull over and felt that the vehicle had lost power steering assist functionality. The contact stated that extra effort was needed to steer the vehicle. The vehicle was shifted to park(... Read more
Incident date: Aug 6, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that after stopping at a traffic light and then making a turn, the vehicle failed to properly accelerate as intended. There were no warning lights illuminated, and the vehicle never stalled. The contact waited for a while, and the vehicle operated as intended while depressing the accelerator pedal. The contact manually turned off the “Engi... Read more
Incident date: Sep 1, 2025
The contact owns a 2018 Ford Escape. The contact stated that while driving at 20-25 MPH, an alert indicating engine failure was displayed, along with the “Service Now” message. The vehicle was on the verge of overheating, with the temperature gauge showing an excessively high temperature reading. The contact added coolant to the coolant reservoir to address the issue temporarily. The vehicle w... Read more
POLESTAR
POLESTAR 2
(2021) - ENGINE AND ENGINE COOLING
Sep 12, 2025
Incident date: Sep 8, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving at 25 MPH, the engine overheated. The message to "Immediately Pull Over" was displayed. The vehicle was taken to an independent mechanic, where coolant was added. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to the Customer Satisfaction Progra... Read more
Incident date: Sep 12, 2025
The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact observed smoke coming from the engine compartment, and the check engine warning light was illuminated. The vehicle was not able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the r... Read more
Incident date: Jul 22, 2024
The contact owns a 2019 Kia Sorento. The contact stated that while driving at 70 MPH, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where an oil change was performed because the engine oil level was extremely low. The contact stated that the vehicle was not due for an oil change at the time of... Read more
Incident date: Sep 9, 2025
The contact owns a 2020 BMW M340I. The contact stated that while merging onto the highway and accelerating, there was an abnormally loud banging sound coming from the vehicle before the vehicle stalled. The contact was able to coast forward. There were no warning lights illuminated. The contact removed the panels, and there was metal falling out. The contact stated that there was a sizable hole in... Read more
Incident date: Sep 10, 2025
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the vehicle was jerking significantly and failed to accelerate while depressing the accelerator pedal. The low engine oil pressure warning light and th... Read more
Incident date: Aug 15, 2025
The contact owns a 2011 Mini Cooper Countryman. The contact stated that the vehicle was parked in the driveway while both the contact and his wife were in another vehicle parked in the garage. The contact noticed white smoke coming from the vehicle. The contact stated that upon opening the hood of the vehicle, the contact noticed an electrical burning smell and fire. The contact was able to extin... Read more
Fire