Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING

Incident date: Mar 22, 2006

TL* TAKATA RECALL. THE CONTACT OWNS A 2003 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 05V462000 (POWER TRAIN) AND 15V312000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPE... Read more

Incident date: Jun 19, 2016

WAS SLOWING DOWN FROM 50 MPH TO MAKE A LEFT HAND TURN. AS I WAS ENTERING THE TURN, AT ABOUT 30 MPH, THE ENGINE SHUT OFF. ALL DASH LIGHTS STILL FUNCTIONAL, RADIO WAS STILL ON, TURN SIGNAL STILL ON. THERE WAS NO SPUTTERING. LOST POWER STEERING AND POWER BRAKING (AND ANY OTHER ITEMS THAT ARE NOT FUNCTIONAL WHILE IN "RUN" MODE). SHIFTED TO "NEUTRAL", BUT IT WOULD NOT START BECAUSE THE TRANSMISSI... Read more

Incident date: May 14, 2016

TL* THE CONTACT OWNS A 2010 NISSAN SENTRA. WHILE DRIVING AT A LOW SPEED, THE CONTACT DEPRESSED THE BRAKE PEDAL TO MAKE A LEFT TURN AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,355. .....UPDATED 08/11/16 *BF THE CONSUMER THE R... Read more

Incident date: Aug 1, 2015

TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. IMMEDIATELY AFTER REFUELING THE VEHICLE AND WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND THE EVAPORATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTU... Read more

Incident date: Mar 14, 2016

2000 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO RECALL STATES ENGINE RUNNING WITHOUT IGNITION KEY COULD START A FIRE. CONSUMER STATES THOUGHT DEALERSHIP REPAIRED RECALL PROBLEMS. VEHICLE EXPLODED SEVEN MINUTES AFTER CONSUMER EXISTS VEHICLE. *SMD

Fire

Incident date: Jun 1, 2016

2007 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO VEHICLE OIL CONSUMPTION ISSUES. *SMD THE CONSUMER STATED THE VEHICLE USED A QUART OF OIL A WEEK. *JB

Incident date: Sep 9, 2015

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAP SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 350,000. THE VIN WAS NOT AVAILABLE. UPDATED 08/02/16*LJ THE CONSUME... Read more

Incident date: May 31, 2016

RECENTLY I WAS DRIVING AND MY CHECK ENGINE CAME ON. I TOOK IT TO THE MERCEDES-BENZ DEALER TO HAVE IT CHECKED AND THE DIAGNOSTIC REPORTED THE BALANCE SHAFT AND INTAKE REPAIR WAS NEEDED. THE ISSUE IS THAT THERE WAS A LAWSUIT AGAINST MBUSA FOR FAULTY BALANCE SHAFTS. AT NO POINT IN TIME WAS I INFORMED OF THE CLAIM ON MY VEHICLE. I NEED ASSISTANCE IN HAVING MY VEHICLE REPAIRED BEFORE THE TIME EXPIRES... Read more

Incident date: Jun 1, 2016

LETTER FROM SENATOR NELSON RE CONSTITUENT RE 2006 ML MERCEDES BENZ SUV ML 350 RECALL ISSUES. *SMD THE CONSUMER STATED THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST MERCEDES BENZ, DUE TO AN INFERIOR BALANCE SHAFT IN THE ENGINE. A NUMBER OF VEHICLES INCLUDING HIS WERE DEFECTIVE. THE REPAIR FOR THE VEHICLE ENDS ON JUNE 16, 2016. HOWEVER, THE CONSUMER WAS INFORMED HE WAS NOT ELIGIBLE, BECAUSE HIS V... Read more

Incident date: Jul 1, 2015

2011 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO MUFFLER NOISES, FUSE OUTLET REPLACEMENT, LOOSE WINDOW HANDLE AND ENGINE REPLACEMENT REPAIR ISSUES. *SMD THE CONSUMER WAS INFORMED THE BAFFLES IN THE MUFFLER WERE COMING APART. ALSO, THE VEHICLE SUDDENLY STALLED WHILE IN THE MIDST OF DRIVING AND IT WOULD NOT RE-START. THE VEHICLE HAD TO BE TOWED TO THE DEALER. THE DEALER STATED THE ENGINE NEEDE... Read more

Incident date: Jun 1, 2016

2007 HYUNDAI VERA CRUZ. CONSUMER WRITES IN REGARDS TO MANUFACTURER STALLING REIMBURSEMENT CLAIM PAYMENTS FOR RECALL NOTICE 14V-415 REPAIRS. *SMD THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY A REPUTABLE MECHANIC, AFTER HYUNDAI REQUESTED THE CONSUMER GO TO THE DEALER, TO VERIFY THE WORK HAD BEEN DONE. *JB

Incident date: Jun 1, 2016

2013 HONDA PCX-150. CONSUMER WRITES IN REGARDS TO CHAIN INSIDE MOTOR MAKES A LOUD NOISE.. *SMD THE CONSUMER WAS INFORMED THE CHAIN HAD WORN OUT. *JB

Incident date: Jun 1, 2016

2015 CHRYSLER C. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE STALLED MORE THAN ONCE. DEALERSHIP REFUSED TO ORDER REPLACEMENT PARTS TO REPAIR VEHICLE. *SMD THE CONSUMER DID NOT PROVIDE ENOUGH INFORMATION ABOUT THE MODEL OF HIS VEHICLE. *JB

Incident date: Jun 1, 2016

2004 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 14574 STATES REMOVAL OF ENGINE MAIN COVER PARTS SHOULD BE REPLACED WITH IMPROVED DESIGN PARTS. *SMD THE CONSUMER STATED THE MAIN COVER WAS MISSING, AS THE DEALER DID NOT REPLACE IT, ACCORDING TO GM'S INSTRUCTIONS. *JB

Incident date: Jul 14, 2010

TL* THE CONTACT OWNS A 2002 CHEVROLET MONTE CARLO. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED A BURNING ODOR INSIDE THE VEHICLE CAUSED BY THE EMITTING OIL FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000. .....UPDATED 08/11/... Read more

Incident date: May 29, 2015

2009 AUDI A4 CABRIOLET. CONSUMER WRITES IN REGARDS TO VEHICLE CHECK ENGINE LIGHT INDICATES CONSUMER HAD TO REPLACE FAULTY RELAYS, EVAP PURGE VALVE, LEAK DETECTION PUMP, HIGH PRESSURE FUEL PUMP TAPPET, VALVE COVER GASKET AND PCV VALVE ASSEMBLY. *SMD THE VALVE COVER GASKET WAS LEAKING. *JB

Incident date: Jun 1, 2016

1999 BUICK REGAL. CONSUMER WRITES IN REGARDS TO ENGINE OIL DEPOSITED ON EXHAUST MANIFOLD CAN CAUSE ENGINE COMPARTMENT FIRE RECALL NOTICE. CONSUMER SEEKS COMPENSATION FOR NEW VEHICLE AFTER RECALLED VEHICLE CAUGHT FIRE. *SMD

Fire

Incident date: Apr 6, 2016

1997 BUICK REGAL. CONSUMER WRITES IN REGARDS TO DEALERSHIP DENIED REIMBURSEMENT REQUESTS FOR ENGINE OIL DEPOSITED ON THE EXHAUST MANIFOLD RECALL NOTICE. *SMD THE CONSUMER WAS DENIED REIMBURSEMENT, BECAUSE THE REPAIR WAS DONE AFTER THE RECALL WAS MAILED. *JB

Incident date: May 1, 2011

2002 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE FIRE, CONSUMER SEEKS REIMBURSEMENT FOR REPAIRS AFTER RECEIVING ENGINE OIL DEPOSITS ONTO EXHAUST MANIFOLD RECALL NOTICE. *SMD THE UPPER INTAKE GASKET, VAPOR TUBES, ENGINE COVER AND MAP SENSOR WERE REPLACED. *JB

Fire

Incident date: Jun 1, 2016

2009 TOYOTA COROLLA. CONSUMER WRITES IN REGARDS TO CLAIM FORM FOR INSTALLATION OF THE RE-TUNED ECU SETTLEMENT WAS DENIED DUE TO VEHICLE OWNERSHIP. NOTICE OF DENIED CLAIM RECORDS INDICATE CONSUMER IS NOT CURRENT OWNER OF VEHICLE. *SMD

Incident date: May 3, 2016

TL* THE CONTACT OWNS A 2008 DODGE AVENGER. THE CONTACT STATED THAT THE BLOWER MOTOR FAN SWITCH MEDIUM AND LOW FUNCTIONS FAILED TO ACTIVATE. THE REPAIRS WERE PERFORMED BY THE CONTACT AND HE REPLACED THE BLOWER MOTOR SWITCH RELAY. THE CONTACT HAD MENTIONED THAT PRIOR TO THE RECENT FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE ENGINE COOLING FLUSHING WAS PERFORMED. THE MANUFACTURER WAS NOT N... Read more

Incident date: Jan 1, 2016

TL* THE CONTACT OWNED A 2003 CHEVROLET MONTE CARLO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK, THE VEHICLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE FLAMES ENGULFED FROM UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT WAS NOT NOTIFIED AND NO POLICE REPORT WAS FILED. THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V701000 (ENG... Read more

Fire

Incident date: Dec 18, 2015

TL* THE CONTACT OWNS A 1998 OLDSMOBILE INTRIGUE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILUR... Read more

Incident date: May 2, 2016

2000 BUICK REGAL. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR EXHAUST MANIFOLD RECALL NOTICE. *SMD

Incident date: Dec 1, 2015

1998 CHEVROLET LUMINA. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE 15757. *SMD THE CONSUMER STATED THE VEHICLE HAS AN OIL LEAK, AND SHE WAS ADVISED NOT TO PARK IN A GARAGE. *JB

Incident date: May 2, 2016

2016 CHEVROLET SONIC. CONSUMER WRITES IN REGARDS TO SIGNIFICANT RODENT DAMAGE TO ENGINE COMPARTMENT INSULATION CAUSES A MINOR FIRE. *SMD

Fire

Incident date: Nov 4, 2014

2007 PONTIAC GRAND PRIX. CONSUMER REQUESTS REIMBURSEMENT FOR VEHICLE LOW BEAM HEAD LAMP DRIVER MODULE RECALL NOTICE REPAIRS. *SMD THE CONSUMER STATED THE HEADLIGHTS STOPPED WORKING IN NOVEMBER 2014. IN SEPTEMBER 2015, HE RECEIVED A RECALL NOTICE REGARDING HEADLIGHT FAILURE. WHILE AT THE DEALER FOR SERVICE, HE INQUIRED ABOUT THE RECALL. HOWEVER, THE DEALER STATED THEY DID NOT HAVE THE RECALL I... Read more

Incident date: Jan 11, 2016

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS... Read more

Incident date: May 9, 2016

TL* THE CONTACT OWNS A 2003 NISSAN ALTIMA. WHILE DRIVING AT A LOW SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANK POSITION TIMING SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED THAT THE VEHI... Read more

Incident date: Nov 15, 2012

2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE FIRE AND RECALL NOTICE THAT STATES DROPS OF ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD COULD CAUSE ENGINE COMPARTMENT FIRE. CONSUMER SEEKS REIMBURSEMENT FOR FAIR MARKET VALUE OF VEHICLE. *SMD

Fire

Incident date: Feb 1, 2016

TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVA... Read more

Incident date: Nov 4, 2009

2004 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO FUEL TANK EXTENDED WARRANTY COVERAGE THAT APPLIES TO VEHICLE STALLING AFTER REFUELING. *SMD THE CONSUMER STATED THE VEHICLE BEGAN STALLING SHORTLY AFTER IT WAS PURCHASED AND HAS SINCE CONTINUED. THE STALLING OCCURRED AT HIGHWAY SPEEDS AND WHILE MAKING LEFT TURNS. ALSO, THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER REPLACED THE EGR SENSOR.*JB

Incident date: Jul 30, 2014

2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO ENGINE SEIZED DUE TO LOSS OF OIL PRESSURE AND ROTATING ASSEMBLY CAME THROUGH ENGINE BLOCK CAUSING ENGINE FIRE. CONSUMER REQUESTS REIMBURSEMENT FOR ENGINE EXHAUST MANIFOLD RECALL REPAIRS. *SMD GM DENIED THE CONSUMERS REQUEST, BECAUSE THEY CLAIMED THE REPAIR THAT WAS PERFORMED, WAS NOT THE REPAIR COVERED BY THE RECALL. THE CONSUMER STATED TH... Read more

Fire

Incident date: Nov 16, 2012

2001 BUICK REGAL. CONSUMER WRITES IN REGARDS TO INFORMATION SENT TO CUSTOMER SERVICE ABOUT VEHICLE FIRE AND ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD RECALL NOTICE. *SMD THE CONSUMER STATED BY THE TIME HE RECEIVED THE RECALL NOTICE, THE VEHICLE HAD ALREADY CAUGHT ON FIRE. *JB

Fire

Incident date: Feb 16, 2016

2001 CHEVROLET MONTE CARLO. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FRONT VALVE COVER AND GASKET RECALL NOTICE. *SMD THE CONSUMER REFERENCED RECALL # 15V701000. *JB

Incident date: May 2, 2016

2003 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE STARTS UP AND DRIVES FOR A WHILE THEN SHUTS DOWN WITHOUT WARNING. *SMD THE CONSUMER ALSO STATED THE IDLER ARMS AND CRANK SENSORS WERE REPLACED. *JB

Incident date: Jan 7, 2016

TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CRANK SHAFT AND CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE C... Read more

Incident date: Feb 9, 2016

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONF... Read more

Incident date: Apr 22, 2016

I WAITED FOR RECALL PARTS (IGNITION AND OIL LEAK) AND HAD THEM COMPLETED 4/13/16. ON 4/22/16 MY CAR STARTED SMOKING COMING OFF THE FREEWAY, I PULLED OVER AND THE ENGINE STALLED, PEOPLE YELLED TO GET OUT IT WAS ON FIRE. THE FIRE STARTED IN FRONT OF ENGINE AND PROCEEDED THOUGH ENGINE COMPARTMENT BURNING ALL PLASTICS AND WIRING. DEALERSHIP SAYS I'M RESPONSIBLE FOR THE DAMAGE SINCE I DIDN'T HAVE FULL ... Read more

Fire

Incident date: Jun 6, 2013

1997 PONTIAC GRAND PRIX. CONSUMER REQUESTS REIMBURSEMENT FOR ENGINE EXHAUST MANIFOLD RECALL NOTICE. *SMD THE CONSUMER STATED THE VEHICLE CAUGHT ON FIRE. *JB

Fire

Incident date: Apr 1, 2016

2012 INFINITI QX56. CONSUMER WRITES IN REGARDS TO ABNORMAL NOISE FROM TIMING CHAIN AREA AND MAY BE NECESSARY TO REPLACE THE VARIABLE VALVE TIMING CAMSHAFT SPROCKETS TO CORRECT THE PROBLEM. *SMD

Incident date: Jun 18, 2014

2006 HUMMER H3. CONSUMER WRITES IN REGARDS TO REPAIRS TO VEHICLE RADIATOR OVERHEATING PROBLEMS AND SEEKS REIMBURSEMENT FOR RECALL NOTICE 15042. *SMD THE CONSUMER STATED THE RADIATOR, THERMOSTAT AND WATER PUMP, WERE REPLACED ON MORE THAN ONE OCCASION. *JB

Incident date: Nov 10, 2015

TL* THE CONTACT OWNS A 2003 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FLUID FROM AN UNKNOWN LOCATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE DEALER SCHEDULED AN APPOINTMENT IN MARCH 2016. WHEN THE CONTACT ARRIVED FOR THE APPOINTMENT, THE DEALER CANCELLED AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT... Read more

Incident date: Mar 9, 2016

2003 BUICK REGAL. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE 15V-701. *SMD

Incident date: Dec 15, 2015

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION FOR THE ENGINE AND ENGINE COOLING. THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EX... Read more

Incident date: Sep 22, 2015

TL* THE CONTACT OWNS A 2008 FORD F-450 SD. AFTER WATER WAS ADDED TO THE RADIATOR, THE CONTACT NOTICED THAT WATER LEAKED OUT OF THE HOSE. THE VEHICLE LEAKED RADIATOR FLUID FROM THE HOSE. IN ADDITION, THE EGR COOLER MALFUNCTIONED AND CAUSED THE AIR CONDITIONER TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EGR COOLER, RADIATOR, AND HOSES NEEDED TO BE R... Read more

Incident date: Apr 21, 2016

TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE FAILURE RECURRED FROM THE VALVE COVER GASKET ON THE REAR END OF THE VEHICLE. THE VEHICLE EMITTED BURNING OIL FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE VEHICLE NEEDED TO... Read more

Incident date: Apr 3, 2016

2015 SUZUKI BURGMAN AN650. CONSUMER WRITES IN REGARDS TO SPORADIC ENGINE POWER LOSS LASTING FOR A COUPLE OF SECONDS. *M

Incident date: Apr 12, 2016

THE WHOLE CAR BEEN DOWN; FORD CONSTANTLY TELL ME NOTHING WRONG, BUT THE MIDSIZE SUV HAS BEEN IN AND OUT OF SHOP JAN.25-FEB.18-FEB.22-AND APR.12 OF 2016 NOW YOU ALL TELL ME WHAT'S WRONG WITH THIS CAR? I LOST 4 DAYS OF WAGES PLUS 4 DAYS OF WORK AND NO ONE KNOWS WHO SHOULD BE REPLACING MY LOST WAGES ; PLUS FEES I PAID WELLS ROADSIDE SERVICES FOR THE TWO JUMPS AND 1TOW. FORD PAID FOR THIS LAST FLATB... Read more

Incident date: Apr 1, 2016

2006 HONDA CIVIC. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP WITH ISSUES IN REPLACEMENT OF AUTO TENSIONER PIVOT BOLT SERVICE BULLETIN 09-007. *M THE CONSUMER DID NOT BELIEVE THE TSB WAS COMPLETED AS INDICATED BY THE DEALERSHIP. THE CONSUMER STATED THE OVERSIGHT, HAS LED TO A CATASTROPHIC MALFUNCTION OF THE VEHICLE.

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What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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