Consumer Safety Complaints

Incident date: Aug 22, 2025

See attached document for complaint.

Incident date: Mar 18, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the engine was misfiring. The vehicle was taken to an independent mechanic, where the contact was informed that the cylinders were misfiring, and the mechanic recommended that the spark plugs be replaced. The contact replaced the spark plugs with the assistance of a retired mechanic; however,... Read more

Incident date: Sep 18, 2025

The contact owns a 2023 GMC Sierra 3500. The contact stated that while driving approximately 60 MPH, the messages "Service Charging System" and "Service Diesel Emissions System" were displayed, and suddenly the power steering and power brakes malfunctioned, causing the contact to almost lose control of the vehicle. The cause of the failure was not yet determined. The local dealer was notified of t... Read more

Incident date: Aug 18, 2025

See attached document for complaint.

Incident date: Aug 28, 2025

The contact owns a 2018 BMW 330I. The contact stated that while driving 35-40 MPH, the vehicle shut off unintendedly. The contact stated that there was an oil intake leak and a coolant leak. There were several warning lights illuminated after the failure. The vehicle was towed to an independent mechanic, who determined that there was an engine malfunction with the vehicle. The local dealer was con... Read more

Incident date: Aug 27, 2025

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the contact noticed an abnormal knocking sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, and the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired by an i... Read more

Incident date: Aug 1, 2024

The contact owns a 2020 Ford EcoSport. The contact stated that while driving approximately 30-35 MPH, the vehicle stalled. The oil light was illuminated. The message “Oil Engine Pressure Failure” was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, where it was diagnosed with an oil tension ... Read more

Incident date: Aug 11, 2025

See attached document for complaint.

Incident date: Sep 5, 2025

The contact owns a 2017 Hyundai Sonata. The contact stated that while operating the vehicle, there was an abnormal knocking sound coming from the engine compartment with the check engine warning light remaining illuminated. The vehicle was taken to the local mechanic who discovered that there was no oil in the engine, even though the contact had recently added oil. The cause of the failure was not... Read more

Incident date: Feb 28, 2025

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the vehicle consumes one quart of engine oil every 1,000 miles. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was... Read more

Incident date: Sep 12, 2025

The contact owns a 2016 Honda Pilot. The contact stated that while driving at various speeds, there was an abnormal banging sound coming from underneath the hood, with the check engine warning light illuminated. The contact pulled over to the shoulder of the road, and the vehicle was towed to a local independent mechanic and was diagnosed it with a blown engine bearing. The contact was informed th... Read more

Incident date: Sep 17, 2025

The contact owns a 2021 Infiniti QX50. The contact stated that while attempting to start the vehicle, the vehicle failed to start and was inoperable. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to complete the recall repair was not yet available. The dealer was contacted; howeve... Read more

Incident date: Sep 15, 2025

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that there was coolant intrusion into the cylinders. The contact was informed that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufactur... Read more

Incident date: Sep 14, 2025

The contact owns a 2023 Toyota Tundra. The contact stated that while driving at 70 MPH, the vehicle stalled. The contact stated that the engine and steering warning lights were illuminated. The message to “Shift to Park and Restart Vehicle” was displayed. The contact linked the failure to NHTSA Campaign Number: 24V381000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, a... Read more

Incident date: Jul 17, 2025

The contact owns a 2021 Nissan Rogue. The contact stated that the vehicle was experiencing an excessive coolant usage. The vehicle was taken to the dealer for an oil change and to be diagnosed. The dealer diagnosed the vehicle and determined that the engine was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was... Read more

Incident date: Jul 15, 2025

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: Mar 12, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated that upon taking the vehicle to the dealer for an oil change, the contact was informed that the oil level was significantly low. The dealer performed the oil change and initiated an oil consumption test. The dealer advised the contact to return after 1,500-1,700 miles. The contact stated that upon returning to the dealer after 1,500 miles, ... Read more

Incident date: Aug 28, 2023

The contact owns a 2016 Ford Edge. The contact smelled a sweet-smelling odor inside the cabin of the vehicle. The contact checked the engine and became aware that the coolant reservoir was almost empty. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that there was coolant intrusion into the engine block. The spark plugs were replaced; however, the coolant i... Read more

Incident date: May 15, 2025

The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: May 17, 2024

The contact owns a 2022 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to pull over to the side o... Read more

Incident date: Jun 30, 2025

The contact owns a 2021 GMC Yukon. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. Prior to the failure, the contact had received a postcard about a potential engine failure linked to the vehicle; however, the contact disregarded the notice. Due to the failure, the contact had the vehicle ... Read more

Incident date: Sep 14, 2025

The contact owns a 2022 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while accelerating, the vehicle was shaking abnormally and making a grindin... Read more

Incident date: Sep 17, 2025

The contact owns a 2018 Honda Accord. The contact stated that upon starting the vehicle, the vehicle shuddered abnormally. The contact turned off and restarted the vehicle, and several unknown warning lights illuminated; the vehicle continued to shudder. The contact was able to drive the vehicle, but the vehicle failed to exceed 12 MPH. The contact activated the hazard lights. The vehicle was take... Read more

Incident date: Feb 21, 2024

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle sputtered while the accelerator pedal was depressed before acc... Read more

Incident date: Aug 16, 2025

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (ENGINE AND ENGINE COOLING). The contact had received various unknown notifications of NHTSA recalls. The vehicle was taken to the dealer, where the vehicle was repaired. The contact stopped by the dealer to pick up the vehicle, and when the vehicle was started, there was an abnormal sound comin... Read more

Incident date: Sep 16, 2025

The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine with white smoke coming from the exhaust system, with the check engine warning light illuminated. Additionally, the message “Service Vehicle Soon” was displayed. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was i... Read more

Incident date: Sep 15, 2025

The contact owns a 2025 Triumph Daytona 660. The contact stated that while driving 70 MPH, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The contact pulled over, and the vehicle was towed to a local dealer where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The contact referenced ... Read more

Incident date: Jan 21, 2025

The contact owns a 2017 Kia Forte. The contact stated that the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where a scanner determined that there was a failure with the crankshaft. The contact replaced the spark plugs and crankshaft; however, the failure returned. The vehicle was taken t... Read more

Incident date: Sep 10, 2025

The contact owns a 2024 CFMOTO 450SS Motorcycle. The contact stated that while riding at approximately 40-60 MPH, coolant started leaking onto the contact’s leg. The contact stated that the motorcycle shut off independently. The contact allowed the engine to cool down for several minutes and then attempted to restart the motorcycle; however, the motorcycle failed to respond. The low oil pressure... Read more

Incident date: Jun 1, 2025

The contact owns a 2021 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact then received a notice that parts for the recall were available. The vehicle was taken to the dealer, and the contact was informed that the recall remedy was for the dealer to use a h... Read more

Incident date: Oct 15, 2024

The contact owns a 2016 Mazda CX-9. The contact stated that while driving approximately 45-50 MPH, the vehicle suddenly lost motive power with white smoke coming from the front of the vehicle. The contact was able to get to the side of the road to inspect the vehicle and became aware that there was coolant splattered all over the engine compartment. The failure had occurred twice. The “WRENCH”... Read more

Incident date: Feb 1, 2024

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the contact was initially informed that the part to do the recall repair was unavailable. The contact recently called the local dealer and was informed that parts were available. The vehicle was taken to the dealer and remained with the dealer for almos... Read more

Incident date: May 16, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at various undisclosed speeds, there was an abnormal sound coming from the engine. The local dealer was not contacted. The contact stated that the manufacturer ... Read more

Incident date: Aug 20, 2025

The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended and lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine had thrown t... Read more

Incident date: Sep 16, 2025

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more

Incident date: Sep 10, 2025

The contact owns a 2019 Mazda CX-5. The contact stated that while driving 30 MPH with a toddler occupying the rear seat, the contact noticed smoke and an abnormal burning rubber odor coming through the vents. The contact pulled into a gas station and then pulled into a nail salon parking lot. There was no warning light illuminated. The contact was able to drive to the residence, where an independe... Read more

Incident date: Sep 10, 2025

The contact owns a 2021 Audi SQ5. The contact stated that the vehicle was taken for routine service at the dealer, and the contact was informed that the coolant pump was starting to fail. The contact was advised that the mechanic found coolant running through the vac lines. The contact was informed that continuing to drive the vehicle with a failing coolant pump could cause engine damage. The cont... Read more

Incident date: Oct 9, 2023

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at approximately 55 MPH, the vehicle intermittently lost automotive power and independently downshifted. In addition, the vehicle returned to normal operation once the contact shut the engine off and restarted. There were several unknown warning lights illuminated, along with the "Apply Parking Brake" message displayed on ... Read more

Incident date: Aug 22, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #2 and the engine. The contact was informed that because of the coolant intrusion, the engine was misfiring. In addition, the contact was informed that the engin... Read more

Incident date: Sep 1, 2025

The contact owns a 2022 Mercedes-Benz S 580. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the engine stalled. The vehicle was taken to the dealer, where it was diagnosed with a failed CAM shaft solenoid. The contact was informed that the CAM shaft solenoid needed to be replaced. In addition, the contact was informed that the engine n... Read more

Incident date: Jul 15, 2025

The contact owns a 2018 Ford F-150. While the contact's husband was attempting to start the vehicle, there was an abnormal rattling sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with cam phasers failure. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. The... Read more

Incident date: Sep 15, 2024

The contact owns a 2015 Buick Encore. The contact stated that while depressing the accelerator, the vehicle hesitated before accelerating. The contact became aware of oil underneath the vehicle on the driveway, resulting in a complete loss of power. The vehicle leaked oil and lost the vehicle lost power twice. The check engine warning light was illuminated. The contact inspected the vehicle and de... Read more

Incident date: Jul 15, 2025

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that on a separate occasion, the vehicle stalled. An unknown warning light was illuminated. The v... Read more

Incident date: Sep 8, 2025

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle failed to start. No warning lights were illuminated. A mobile mechanic stopped by the residence, removed the battery, and took the battery to a specialty shop to be tested. The mobile mechanic returned to the residence and tes... Read more

Incident date: Oct 15, 2018

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while the transmission was shifted into reverse, or while diving during rainy weather, there was an abnormal sound coming from the rear wheels. The vehicle was taken to a lo... Read more

Incident date: Sep 9, 2025

The contact owns a 2025 Ram 1500. The contact stated that the check engine warning light was illuminated at start-up. The contact stated that the following day, the vehicle was taken to a dealer and was diagnosed with several cylinder misfires. An unknown repair was performed; however, the check engine warning light returned the following day. The vehicle was taken back to the dealer, and the cont... Read more

Incident date: Aug 15, 2025

The contact owns a 2013 BMW X3. The contact stated that after starting the vehicle, smoke was noticed leaking from under the hood. The contact stated that after she opened the hood, the vehicle caught on fire. No warning lights were illuminated. In addition, the contact stated that she and a neighbor had extinguished the fire utilizing a fire extinguisher. No police report was filed. The fire depa... Read more

Fire 1 injured

Incident date: Sep 8, 2025

The contact owns a 2013 Mercedes-Benz C-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact became aware of an abnormal rattling sound. The vehicle was driven to the shoulder of the road and turned off. While the vehicle was started, the contact became aware of an abnormal rattling sound. In addition, the check en... Read more

Incident date: Jan 1, 2025

The contact owns a 2020 Kia Sportage. The contact stated that while driving at various speeds, the oil warning light flickered on the instrument panel. While the contact's son was driving the vehicle at highway speeds, the vehicle hesitated while depressing the accelerator pedal. The contact's son pulled off to the right shoulder of the highway, and the vehicle entered LIMP Mode. Despite the failu... Read more

Incident date: Sep 15, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact about the buyback process and about waiting for parts to become available. There was no additional assistance provided. The cont... Read more