Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
Incident date: Sep 16, 2013
UPON INSPECTION FOR NOISE RELATED TO THE FRONT STRUTS, I NOTICE THAT THE ENGINE CRADLE, LEADING EDGE WAS RUSTED ALMOST COMPLETELY AWAY. I PARKED THE VEHICLE AND LOOKED ON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/VINLOOKUP" WEBSITE AND ENTERED THE VIN ([XXX]), BUT DIDN'T FIND A RECALL NOTICE. I HAVE HAD NO FEWER THAN 4 INDIVIDUALS WHO PREVIOUSLY OWNED A 1994 PACIFICA TELL ME THAT THERE WAS A RECALL AND TH... Read more
FORD
ESCAPE HYBRID
(2005) — ENGINE AND ENGINE COOLING
Sep 16, 2015
Incident date: Sep 1, 2014
TL* THE CONTACT OWNS A 2005 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE SPEED SUDDENLY DECELERATED BEFORE THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, BUT CONTINUED TO EXPERIENCE THE FAILURE. DURING THE INCIDENT, THE MASTER VEHICLE ELECTRICAL HAZARD WARNING AND THE ENGINE ELECTRIC COOLANT TEMPERATURE SENSORS ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. TH... Read more
Incident date: Aug 16, 2015
TL* THE CONTACT OWNS A 2012 NISSAN SENTRA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 85 MPH, THE VEHICLE FAILED TO SHIFT AND THE SPEED INDEPENDENTLY DECREASED TO 70 MPH WITHOUT WARNING. THE VEHICLE WAS RESTARTED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN A LONG DISTANCE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS... Read more
MERCURY
MARINER HYBRID
(2008) — ENGINE AND ENGINE COOLING
Sep 14, 2015
Incident date: Nov 25, 2010
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAM... Read more
VOLKSWAGEN
CC
(2011) — ENGINE AND ENGINE COOLING
Sep 14, 2015
Incident date: Sep 13, 2015
AT 9:30 AM ON SUNDAY, SEPTEMBER 13, 2015 I WAS TRAVELING DOWN THE ROAD, AND THE CAR CUT OFF. TWO (2) ATTEMPTS TO RESTART THE CAR WERE UNSUCCESSFUL. AFTER AN HOURS WAIT (FOR AAA), ATTEMPTED TO RE-START THE CAR AND IT STARTED. NO CHECK ENGINE LIGHT WAS ON PRIOR TO THE INCIDENT AND NO USUAL NOISES. THE CAR JUST STOPPED RUNNING. THIS NOT NECESSARILY A COMPLAINT, BUT A REPORT FOR POSSIBLE RECALL RE... Read more
Incident date: Oct 1, 2014
I HAVE A 2004 DODGE DURANGO SLT 5.7L HEMI. NEVER HAD ANY BIG ISSUES WITH IT UNTIL IN 2014 I WAS DRIVING HOME FROM WORK ON THE HIGHWAY WHEN I HEARD A LOUD BANG AND LOUD KNOCKING NOISES FOLLOWED SHORTLY BY AN ABRUPT SHUT OFF. I TRIED IMMEDIATELY TO GET TO THE SIDE OF THE ROAD BUT WHEN I LOST POWER STEERING FROM THE ENGINE CEIZING AND COULDN'T CORRECT MYSELF ENOUGH SO I WENT DOWN THE HILL OFF THE SID... Read more
Crash
1 injured
Incident date: Sep 1, 2015
A RECALL WAS SUBMITTED ON JULY 28, 2015. I LOOKED ONLINE TODAY. I HAVE BEEN SMELLING A SMOKE SMELL, I RECEIVED A RECALL NOTICE IN THE MAIL AUGUST 15, 2015 STATING THE ENGINE BEAUTY COVER ON MY VEHICLE MAY DETACH FROM THE ENGINE AND COME IN CONTACT WITH CATALYTIC CONVERTER AND START A FIRE WITHOUT WARNING. THE PART TO FIX THE PROBLEM IS NOT AVAILABLE AND I WILL BE CONTACTED AT ANOTHER TIME WHEN A R... Read more
Incident date: Nov 26, 2014
S10- DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REGARDING ASSISTANCE WITH A SAFETY RECALL OF A 2005 BUICK LACROSSE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT WOULD COME ON AND THEN GO OFF. THE DEALER STATED IT WOULD COST $150 TO REPLACE THE AIR BAG MODULE FOR THE DRIVER AND PASSENGER SIDE. ALSO, THE VEHICLE STALLED SLIGHTLY WHEN DRIVING UP A SHORT HILL. THERE WAS A NOISE COMING FR... Read more
FREIGHTLINER
SPRINTER 2500
(2009) — ENGINE AND ENGINE COOLING
Sep 4, 2015
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2009 FREIGHTLINER SPRINTER 2500. THE CONTACT STATED THAT OIL WAS SPILLING FROM THE ENGINE COMPARTMENT ONTO THE ROAD SURFACE. THE CONTACT INDICATED THAT UP FIVE QUARTS OF OIL WOULD SPILL OUT EVERY SEVEN DAYS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V294000 (FUEL ... Read more
Incident date: Aug 31, 2015
TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE COOLANT WARNING LIGHT ILLUMINATED. THE CONTACT NOTICED COOLANT LEAKING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE COOLANT WAS LEAKING FROM THE FREEZE PLUG AND WATER PUMP, AND BOTH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIR... Read more
Incident date: Sep 1, 2015
2008 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE PROBLEMS. *SMD THE CONSUMER STATED THE AIR CONDITION WAS NOT COOLING THE VEHICLE, AND SHE THOUGHT IT JUST NEEDED TO BE SERVICED. AFTER TWO HOURS OF DRIVING, THE CHECK ENGINE LIGHT ILLUMINATED. BY THE TIME SHE WAS ABLE TO PULL OVER, THE ENGINE WAS RUINED, THE DEALER STATED THE ENGINE WATER HOSE AND OIL HOSE HAD MALFUNCTIONED. *JB
VOLKSWAGEN
PASSAT
(2007) — ENGINE AND ENGINE COOLING
Sep 2, 2015
Incident date: Aug 4, 2015
I WAS DRIVING THE CAR WHEN THE ENGINE FAILED WITHOUT ANY WARNING AND WITHOUT ANY DASHBOARD INSTRUMENTS INDICATING IMPENDING FAILURE. ME AND MY CO-PASSENGER ARE LUCKY TO BE ALIVE TODAY. FURTHER WE ARE LUCKY WE DIDN'T CRASH INTO A PUBLIC BUS PULLING IN AT THE BUS STOP AS WE VEERED TO THE RIGHT TO BRAKE AND PARK THE VEHICLE. THIS CAR HAS BEEN METICULOUSLY MAINTAINED AT THE DEALERSHIP SINCE ITS ACQUIS... Read more
Incident date: Aug 17, 2015
2014 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE RECALL. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. *JB
Incident date: Nov 1, 2014
THE 2015 CRV EX VIBRATES AT IDLE SO BADLY THAT IT FEELS AS IF THE ENGINE IS GOING TO STALL. IT ALSO VIBRATES WHILE DRIVING BUT NOT ALL THE TIME. THIS STARTED AS SOON AS I PURCHASED THE CRV. WHEN I BROUGHT IT BACK TO THE DEALER IN NOVEMBER 2014, WITH ONLY 200 MILES ON IT, I WAS TOLD HONDA WAS AWARE OF THE ISSUE AND WAS WORKING ON A FIX FOR IT. IT HAS BEEN 10 MONTHS WITH MULTIPLE VISITS TO THE DEAL... Read more
Incident date: Aug 3, 2015
2007 JEEP. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED SHE HAS BEEN WAITING OVER A YEAR FOR THE IGNITION PART. THE CONSUMER BELIEVED ALL THE PROBLEMS SHE EXPERIENCED WAS DUE TO THE FAULTY IGNITION SWITCH. TWO YEARS AFTER THE VEHICLE WAS PURCHASED THE ALTERNATOR AND BATTERY HAD TO BE REPLACED. ALSO, THE ENGINE LIGHT ILLUMINATED. *JB
Incident date: Dec 30, 2014
I PURCHASED MY 2013 HONDA NOVEMBER OF 2013 AT ROCK HONDA IN FONTANA, CA. WHEN I FIRST PURCHASED THE VEHICLE IT HAD TO BE JUMP STARTED, WHICH I THOUGHT WAS FROM THE CAR SITTING SO LONG & IT BEING SO COLD.(THIS SHOULD HAVE SENT A RED FLAG). AFTER A FEW MONTHS & THEN THE CAR BEGAN TO ACT LIKE IT DID NOT WANT TO START. I WAS THEN STRANDED ON THE FREEWAY. I CALLED HONDA CARE. THE FIRST DRIVER CAME TO ... Read more
Incident date: Jun 10, 2013
I AM WRITING TO EXPRESS MY CONCERN REGARDING AN ENGINE PROBLEM WITH MY 2007 JEEP COMMANDER, THAT CAUSES THE ENGINE TO STALL, AND ALL POWER TO SHUT DOWN AND THE ENGINE TO COMPLETELY SHUT OFF. WHILE AT FIRST THIS PROBLEM WAS SIMPLY AN INCONVENIENCE, I SOON LEARNED HOW DANGEROUS THIS PROBLEM ACTUALLY IS. I WAS ON A HIGHWAY AND I WENT TO PASS ANOTHER CAR, MID-PASS MY ENGINE STALLED AND I LOST ALL POWE... Read more
Incident date: Aug 3, 2015
2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO IGNITION KEY RECALL NOTICE. *SMD THE CONSUMER ALSO STATED THE INTAKE GASKETS LEAKED ANTI-FREEZE. *JB
Incident date: Aug 7, 2015
I WAS VERY DISAPPOINTED WITH MY 2015 FORRESTER.2.5I. INTERMITTENT LOSS OF POWER OF 4 SECONDS DURATION. DEALER'S SERVICE DEPARTMENT STATES IS NORMAL AND NOTHING IS NOTED ON THE DIAGNOSTIC HISTORY IN THE CAR. FELT DRIVING THIS WAS UNSAFE AND TOOK A LOSS AND TRADED IT IN FOR A 2015 CRV HONDA. I FEEL THE PUBLIC SHOULD KNOW THIS, YOU NEED TO CHECK INTO THIS OR /AND DO A RECALL OR WHATEVER IS N... Read more
Incident date: Aug 19, 2015
TL* THE CONTACT OWNS A 2006 PONTIAC VIBE. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED AND BACK FIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V387000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 117,000. MA 09/25
Incident date: Aug 14, 2015
THERE WAS A LOUD BANGING SOUND AND THE AIR CONDITIONER, WHICH WAS ON AND WORKING GREAT, STOPPED BLOWING COLD AIR. I RESEARCHED THE PROBLEM AND FOUND THAT THIS HAS BEEN VERY COMMON ON HONDA CR-VS. FROM MY EXPERIENCE AND THE FOUR DIFFERENT FAILURE MODES THAT HAVE BEEN IDENTIFIED, IT SOUNDS LIKE THE AC COMPRESSOR EXPLODED OR IMPLODED AND COULD HAVE LEFT SHARDS OF METAL ON THE HIGHWAY I WAS DRIVING ON... Read more
Incident date: Jul 7, 2015
THE CHECK ENGINE LIGHT CONSTANTLY REMAINS ON AFTER ALL CODES HAVE BEEN ADDRESSED. THIS VEHICLE IS ROUTINELY GIVEN MAINTENANCE CHECKS. OTHER THE CODES GIVEN (P40), WHAT COULD THE ISSUE BY? I HAVE CALLED MY LOCAL DODGE DEALERSHIP FOR ASSISTANCE WITH THE RECENT RECALL HOPING THAT WOULD HELP RESOLVE THE ISSUE, BUT THE CLERK WAS VERY RUDE STATING THEY WERE BUSY. I LOVE MY VEHICLE BUT FOR SAFETY CONCERN... Read more
Incident date: Jul 28, 2015
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART AVAILABILITY WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 3, 2015
FAX LETTER FROM CONSTITUENT SEEKING URGENT HELP AGAINST CHRYSLER REGARDING COMPLETE ENGINE FAILURE. *SMD 2006 CHRYSLER 300C. *JB
Incident date: Jun 8, 2015
2006 HUMMER H3. CONSUMER WRITES IN REGARDS TO VEHICLE AIR CONDITIONING SYSTEM DEFECT. *SMD GM ACKNOWLEDGED THERE WAS A DEFECT WITH THE AC AND A RECALL WAS ISSUED. HOWEVER, THE PARTS WERE NOT AVAILABLE. ALSO, THE ENGINE LIGHT ILLUMINATED. THE THERMOSTAT AND SENSOR WERE REPLACED. *JB
Incident date: Aug 3, 2015
CHRYSLER 300. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE IGNITION SWITCH AND DRIVER AIRBAG INFLATOR RECALL NOTICES. *SMD RECENTLY, THE FAN BELT EXPLODED INTO FRAGMENTS, THEREBY CAUSING DAMAGE TO THE RADIATOR. *JB
Incident date: Jul 25, 2015
THE TOYOTA SAFETY RECALL WORK DONE IN 2012 TO TREATED MY VEHICLES FRAME TO PREVENT RUST PERFORATION HAS FAILED. DURING NH STATE INSPECTION AREAS WHERE THE FRAME HAD RUSTED THROUGH WERE IDENTIFIED. THESE AREAS HAD BEEN TREATED UNDER TOYOTA'S GUIDANCE AND AT THEIR EXPENSE. DUE TO FRAME RUST PERFORATION, AND RUST ISSUES IDENTIFIED BELOW MY VEHICLE WOULD NOT PASS INSPECTION. TOYOTA OF PORTSMOUTH, W... Read more
VOLKSWAGEN
JETTA
(2013) — ENGINE AND ENGINE COOLING
Aug 10, 2015
Incident date: Jul 30, 2015
I HAVE A 2013 JETTA SPORTWAGEN, AUTOMATIC TRANSMISSION. I HAD BEEN DRIVING MY CAR FOR ABOUT 6 MILES ON A LOCAL, BUT BUSY ROAD. I STOPPED AT A RED TRAFFIC LIGHT. WHILE ENGINE WAS IDLING WAITING FOR TRAFFIC LIGHT TO CHANGE, THE ENGINE STALLED WITHOUT WARNING. I WAS ABLE TO RESTART IT, BUT THEN ENGINE STALLED AGAIN BEFORE TRAFFIC LIGHT TURNED GREEN. WHEN TRAFFIC LIGHT FINALLY TURNED GREEN, I WAS... Read more
Incident date: Aug 3, 2015
I HAD A SERIOUS PROBLEM WITH MY HONDA ACCORD EX-L, 2014. WHILE I WAS DRIVING, MY CAR SHOWED AN ERROR MESSAGE ON THE DASH PANEL. IT SAID "SYSTEM FAILED", AND THE DASH FUNCTIONS BECAME PARALYZED. SMOKE STARTED COMING FROM THE HOOD. IN A FEW MINUTES, THE FRONT PART OF THE CAR WAS IN FLAMES. MOST OF THE CAR WAS BURNED.
Fire
DODGE
CHALLENGER
(2010) — ENGINE AND ENGINE COOLING
Jul 30, 2015
Incident date: Jul 21, 2015
I HAVE A 2010 DODGE CHALLENGER R/T. WHEN I CAME TO A STOP AT A RED LIGHT IN BETWEEN ME RELEASING THE BRAKE AND ACCELERATING MY OIL LIGHT CAME ON AND MY ENGINE STOPPED. THE CAR BECAME DIFFICULT TO STEER AND THE BRAKES WERE DIFFICULT TO USE. THE A/C AND RADIO WERE STILL FUNCTIONAL. WHEN I RESTARTED THE VEHICLE THE OIL LIGHT NO LONGER APPEARED AND I WAS ABLE TO CONTINUE DRIVING. THIS HAS OCCURRED TW... Read more
Incident date: Jan 27, 2015
2006 CHRYSLER SEBRING. CONSUMER WRITES IN REGARDS TO OIL LEAK IN VEHICLE ENGINE AREA. *SMD THE CONSUMER STATED THE WATER PUMP AND TIMING BELT WERE REPLACED ON JANUARY 27, 2015 AFTER WHICH, AN OIL LEAK DEVELOPED. AFTER TWO CRANKSHAFT OIL SEAL REPLACEMENTS THE CONSUMER WAS INFORMED THE PROBLEM APPEARED SERIOUS ENOUGH TO CONTACT CHRYSLER ABOUT A FURTHER DIAGNOSIS. THE CONSUMER WAS ABLE TO IDENTIFY... Read more
Incident date: Jul 21, 2015
TL* THE CONTACT OWNS A 2005 NISSAN FRONTIER. WHILE PARKED, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER, WHO DIAGNOSED THAT THERE WAS CONTAMINATION BY THE ENGINE COOLANT. AS A RESULT, THE TRANSMISSION AND RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
CHEVROLET
SILVERADO 2500
(2007) — ENGINE AND ENGINE COOLING
Jul 23, 2015
Incident date: May 6, 2015
TL* THE CONTACT OWNS A 2007 CHEVROLET SILVERADO 2500. THE CONTACT DISCOVERED THAT THE EGR COOLER SENSOR FAILED AND BECAME INOPERABLE. AS A RESULT, THE EXHAUST PIPE OVERHEATED. WHILE DRIVING AT AN UNKNOWN SPEED, THE DIESEL FILTER SENSOR INCREASED EXCESSIVELY TO 1,500 DEGREES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAIL... Read more
Incident date: Jul 15, 2015
NISSAN HAS ADMITTED TO FAULTY RADIATORS IN THEIR 05-10 MIDSIZE VEHICLES. MINE BEING A FRONTIER BUT ALSO USED IN XTERRA, PATHFINDERS AND I BELIEVE TITANS.THESE RADIATORS WHEN THEY GO, TAKE THE TRANSMISSION WITH THEM. 4700 DOLLAR BILL LATER NISSAN SAYS I'M 2 MONTHS BEYOND MY 10 YEARS AND WILL NOT HONOR ANY HELP, EVEN THOUGH I'M 10K UNDER THE 100K MILE LIMIT. SO BECAUSE I KEPT MY MILES LOW AND HAVE T... Read more
Incident date: Feb 15, 2015
TL* THE CONTACT OWNS A 2008 CHEVROLET AVALANCHE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE OXYGEN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. APPROXIMATELY ONE MONTH LATER, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE I... Read more
Incident date: Jul 9, 2015
TL* THE CONTACT OWNS A 2009 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
DODGE
GRAND CARAVAN
(2011) — ENGINE AND ENGINE COOLING
Jul 22, 2015
Incident date: Jul 3, 2015
ON 7/03/2015 MY 2011 DODGE GRAND CARAVAN WITH 46000 MILES WAS HAVING STARTING, STALLING AND IDLE ISSUES. THROTTLE BODY WAS REPAIRED BY SHOP AND REFUNDED MONEY BECAUSE CAR STILL HAD SAME ISSUES. THE MECHANIC SAID TAKE IT TO THE DEALERSHIP BECAUSE IT WAS NOT KICKING OUT ANY CODES I CONTACTED THE DEALERSHIP AND HAD TO WAIT FOR AN APPT UNTIL AUG 4TH. THE CAR WAS ACTING UP SO I WENT IN WITHOUT AN APPO... Read more
Incident date: Jul 8, 2015
I WAS DRIVING ON THE HIGHWAY AND SUDDENLY LOST ENGINE POWER AND CAR SHUT OFF AND WOULD NOT RESTART IMMEDIATELY. AFTER WAITING APPROXIMATELY 5 MINUTES THE CAR RESTARTED. THERE WERE A TOTAL OF THREE DIFFERENT INCIDENTS ( SO FAR) OF THIS HAPPENING TO MY CAR. I HAD IT CHECKED BY A MECHANIC AND NOTHING COULD BE FOUND TO BE WRONG ( NO CODES CAME UP). I DID SOME RESEARCH AND DISCOVERED THAT NISSAN HAD ... Read more
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2006 NISSAN ALTIMA. THE CONTACT STATED THAT VEHICLE WAS PREVIOUSLY SERVICED FOR NHTSA CAMPAIGN NUMBER: 07V527000 (ENGINE AND ENGINE COOLING); HOWEVER, WHILE DRIVING AT LOW SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE FAILURE RECURRED MULTIPLE TIME... Read more
Incident date: Jan 23, 2010
THE ENGINE STOPS WHILE DRIVING. THE PROBLEM HAS BEEN REPORTED TO BMW DEALERS 5 TIMES IN THE PAST 5 YEARS. I BARELY DROVE THE BIKE IN 2014. 1/23/2010 6.510 KM REPORTED TO BMW OF OKLAHOMA WORK DONE PROGRAMMING CONTROL UNIT OF ENGINE MANAGEMENT SYSTEM. REPAIR DONE UNDER WARRANTY. 7/29/2011 33.234 KM REPORTED TO BMW ASHEVILLE SAME REPAIR AS FIRST TIME. 6/22/2013 65.734 KM REPORTED TO BMW ... Read more
CHEVROLET
MONTE CARLO
(2004) — ENGINE AND ENGINE COOLING
Jul 16, 2015
Incident date: Dec 1, 2013
TL* THE CONTACT OWNS A 2004 CHEVROLET MONTE CARLO. WHEN THE CONTACT PLACED OIL INTO THE VEHICLE, OIL LEAKED ONTO THE MANIFOLD. THE CHANGE OIL AND LOW ENGINE OIL INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR OR FIVE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS DRIPPING ON THE MANIFOLD AND THE GASKET AND WIRING NEEDED TO BE REPLACED. THE ... Read more
Incident date: Jul 9, 2015
I WAS STOPPED AT A STOPLIGHT ON A SMALL STREET WHEN A VERY LOUD HISSING NOISE STARTED COMING FROM MY AIR CONDITIONER VENTS. AS I ACCELERATED THROUGH THE INTERSECTION, THE HISSING NOISE GOT QUIETER, BUT AS I STOPPED AT THE NEXT INTERSECTION, IT GOT LOUDER. BY THE TIME I PULLED INTO A NEARBY PARKING LOT AND STOPPED, MY AIR CONDITIONER WAS NO LONGER BLOWING COLD. THE HEAT INDEX IS CURRENTLY WELL OVER... Read more
Incident date: Jul 12, 2015
WHITISH/GRAYISH SMOKE WAS BILLOWING OUT OF FRONT END OF CAR. PATRONS DRIVING ALERTED US & WE EXITED VEHICLE. AS WE VACATED VEHICLE WE REALIZED PURSE WAS STILL IN VEHICLE, WE RAN TO RETRIEVE IT & AS WE RETRIEVED BELONGINGS, FIRE ENGULFED FRONT END OF VEHICLE & SHOT THROUGH FRONT OF VEHICLE & ENGULFED THE ENTIRE FRONT PORTION OF VEHICLE & INSIDE OF VEHICLE. POWER STEERING FLUID DRIPPED ON ENGINE WHI... Read more
Fire
Incident date: Jun 8, 2015
VEHICLE INTERMITTENTLY EMITS A CHEMICAL ODOR FROM THE A/C VENTS. AT TIMES IT IS ALMOST INTOXICATING CAUSING HEADACHES AND SORE THROAT. AT TIMES IT IS A LIGHT ODOR OTHERS VERY STRONG TO THE POINT WINDOWS HAVE TO BE ROLLED DOWN......UPDATED 10/20/15 *BF THE CONSUMER STATED THE WATER PUMP WAS SLOWLY LEAKING AND THE ODOR WAS BURNING ANTI-FREEZE ON THE ENGINE. UPDATED 11/03/15.*JB
Incident date: Jul 8, 2015
TL* THE CONTACT OWNS A 2012 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 65 MPH, THE TEMPERATURE GAUGE WENT TO THE HOT SIDE AND SMOKE STARTED TO EMIT UNDER THE HOOD. THE CONTACT STATED THAT THE ENGINE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT CLAMP ON THE RADIATOR WAS NOT PROPERLY FITTED, CAUSING THE ENGINE TO FAIL. THE ENGINE NEEDED TO BE REPLACED. THE MANUFACT... Read more
Incident date: Jun 3, 2013
TL* THE CONTACT OWNS A 1996 PLYMOUTH VOYAGER. WHEN STARTING THE VEHICLE, THERE WAS AN ABNORMAL SNAPPING NOISE HEARD FROM THE VEHICLE. THE CONTACT SHIFTED INTO DRIVE; HOWEVER, THE VEHICLE WOULD NOT MOVE FORWARD. WHEN THE SHIFTER WAS PLACED IN REVERSE, THE VEHICLE WOULD ONLY MOVE BACKWARDS BUT NOT FORWARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE T... Read more
Incident date: Jul 9, 2015
MY CAR SLOWED DOWN TO A CRAW IN THE HIGHWAY AND HAD TO LIMP HOME AT VERY LOW SPEED ALMOST CAUSED A CRASH.
Incident date: Oct 1, 2010
ENGINE AND STABILITY ISSUES.
Incident date: Mar 1, 2013
SINCE MARCH 30, 2015, I HAVE BEEN EXPERIENCING ISSUES WITH AND I HAVE VIDEO EVIDENCE WHILE IN FAILURE MODE, OF WHAT I BELIEVE TO BE FAILURES OF THE BODY COMPUTER(S) IN THIS VEHICLE. THE DASHBOARD DISPLAYS HAVE BEEN GOING ON AND OFF UNDER A WIDE VARIETY OF DRIVING SITUATIONS, AND WHILE SITTING AT IDLE. THEY FAULT WHEN THE VEHICLE IS SIMPLY DRIVING DOWN THE HIGHWAY. DURING THESE FAULTS, THE CENTER... Read more
VOLKSWAGEN
PASSAT
(2012) — ENGINE AND ENGINE COOLING
Jul 9, 2015
Incident date: Jul 6, 2015
ON 8 TO 10 OCCASIONS OVER THE LAST TWO YEARS I HAVE LOST POWER, I.E. THE ENGINE WAS RUNNING, BUT ACTED AS THOUGH IT WERE IN NEUTRAL WITH HIGH RPM?S. SOMETIMES IT IS INTERMITTENT AND RECOVERS POWER BUT ON THREE OCCASIONS ON A MAJOR INTERSTATE HIGHWAYS IT HAS LOST ALL POWER AND I HAD TO COAST TO THE SHOULDER. TURNING OFF THE ENGINE AND IT STARTS NORMALLY WITH FULL POWER. THE DEALER CHECKED THE EN... Read more