Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING
Incident date: Feb 1, 2018
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE SEIZED WITHOUT WARNING. COOPER KIA (5056 COMMERCIAL DR, YORKVILLE, NY) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION. THE CONTACT WAS ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTUR... Read more
Incident date: Nov 15, 2017
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MOSS BROTHERS CHRYSLER OF RIVERSIDE (8151 AUTO DR... Read more
Incident date: Jan 11, 2018
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (ALFA ROMEO OF HUNTSVILLE, 6523 UNIVERSITY DR NW STE A,... Read more
Incident date: Jan 15, 2018
I AM A NEW FORD OWNER. I BOUGHT MY USED FORD EXPLORER (VIN# [XXX]) ON 12/26/17. RIGHT NOW I AM WORRIED ABOUT MY FORD EXPLORER. MY ENTIRE FAMILY ( MY 2 KIDS, MY WIFE AND MYSELF ) HAS BEEN GETTING NAUSEOUS AND DIZZINESS LAST COUPLE WEEKS. I INSTALLED A MONOXIDE OF CARBON DETECTOR IN THE CAR AND IT DOESN'T STOP GOING OFF, IT BUZZES EVERY 60 SECONDS. OBVIOUSLY, THERE IS SOMETHING WRONG WITH THE C... Read more
Incident date: Dec 11, 2017
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THERE WAS NO DATE AS TO WHEN THE PA... Read more
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 40 MPH, THE CONTACT NOTICED THAT THE "COOLANT LOW SERVICE REQUIRED" AND "SERVICE ENGINE" WARNING INDICATORS ILLUMINATED. ALSO, THE VEHICLE BEGAN TO STALL. THE CONTACT DROVE TO A FUEL STATION AND BOUGHT COOLANT FOR THE VEHICLE. AFTER ADDING THE COOLANT WITH THE VEHICLE PARKED FOR NO MORE THAN FIVE MINUTES, THE CONTACT STARTED THE VEHICLE. THE "... Read more
MERCEDES-BENZ
C300
(2017) - ENGINE AND ENGINE COOLING
Jan 12, 2018
Incident date: Feb 8, 2017
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS AT (310) 659-2980 (9250 BEVERLY BLVD,... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT COOLANT/ANTIFREEZE CONSTANTLY HAD TO BE ADDED TO THE COOLANT/ANTIFREEZE RESERVOIR. INITIALLY, COOLANT WAS ADDED ONCE EVERY MONTH, BUT PROGRESSED TO ONCE EVERY TWO WEEKS. THE CONTACT STATED THAT THERE WAS NO VISIBLE EVIDENCE OF A COOLANT LEAK ON THE GROUND UNDER THE VEHICLE OR ANY ODOR OF BURNING COOLANT/ANTIFREEZE. RAY SKILLMAN HOOSI... Read more
Incident date: Jan 2, 2018
TL* THE CONTACT OWNS A 2009 BMW 328I. WHILE DRIVING VARIOUS SPEEDS, THE HEATING SYSTEM BECAME INOPERABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LO... Read more
Incident date: Oct 23, 2017
TL* THE CONTACT OWNS A 2007 BMW 328I. WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE LEAKED OIL CONTINUOUSLY, WHICH CAUSED THE BELTS IN THE ENGINE TO RUPTURE. ROCKVILLE BMW IN ROCKVILLE, MARYLAND PREVIOUSLY REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBERS: 17V683000 (ENGINE AND ENGINE COOLING) AND 17V676000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FA... Read more
Incident date: Oct 25, 2017
TL* THE CONTACT OWNS A 2008 BMW 328XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED BMW OF MINNETONKA AT (952) 236-1263 (15802 WAYZATA BLVD, WAY... Read more
Incident date: Jan 3, 2018
TL* THE CONTACT OWNED A 2007 BMW X3. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE VEHICLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT AND THEN SPREAD TO THE ENTIRE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO GEICO INSURANCE AND IT WAS LATER DETERMINED THAT THE F... Read more
Fire
Incident date: Sep 26, 2017
I AM WRITING ASKING FOR YOU TO LOOK INTO WHAT I CALL ENDANGERING TO MOTORIST IN OUR STATE, MORE SO OF A DANGER TO ME. I AM FORCED TO DRIVE W/ SOMETHING CONNECTED TO MY BODY, VEHICLE, OR ANYTHING THEY CAN POSSIBLY CONNECT TO A TOOL UTILIZED BY OUR LAW ENFORCEMENT AGENCIES. THE TOOL IS USED TO DO UNDERCOVER WORK/INVESTIGATIONS WHICH I WAS TOLD IT'S USED BY SPECIAL INVESTIGATIONS FOR THE POLICE DEPAR... Read more
Incident date: Dec 12, 2017
TL* THE CONTACT OWNS A 2007 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AT 1-800-831-1117. THE MANUFACTURER CONFIRMED THAT THE PARTS FOR THE FAILURE WERE NOT AVAILABLE, AND STATED NO GUARANTEE THAT THE PARTS WOULD BE AVAILA... Read more
Incident date: Aug 27, 2016
ALWAYS GOT TIRED WHEN I DROVE THE VEHICLE. I NEVER FELT COMPLETELY ALERT WHEN I DROVE IT. I WOULDN'T TAKE MY GRANDCHILD ANYWHERE WITH ME IN THAT VEHICLE BECAUSE I DIDN'T FEEL COMFORTABLE OR SAFE DRIVING IN IT WITH OTHERS. ONE DAY I GOT REALLY LIGHT HEADED AND THE NEXT THING I KNEW IS I WRECKED THE VEHICLE INTO THE SIDE OF AN OVER PASS WALL AT 35 MPH. I NO LONGER HAVE THE VEHICLE, BUT I NEVER KNEW... Read more
Crash
1 injured
Incident date: Sep 29, 2017
EMISSIONS PROBLEM AND REDUCED ENGIN POWER PROBLEM. BMW 2017 X3 ISSUE: WORN WASTE GATE VALVE/REPLACE TURBOCHARGER AND OIL FEED LINE TO THE TURBOCHARGER JULY 11, 2017: MILEAGE =79998/80008. ENGINE/SERVICE LIGHT ON. BMW DEALER CHECK, VEHICLE TEST, REPLACED VACUUM HOSE, TEST DROVE 10 MILES, NO WARNING. TJH ADVISED WARRANTY EXPIRED. SERVICE CHARGE= $168.42 AUG 10, 2017: MILEAGE = 81700. ... Read more
Incident date: Oct 27, 2017
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE OVERHEATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF FOR A COUPLE OF HOURS. THE VEHICLE WAS TOWED TO HEMBROOKE FORD (1900 HAMNER AVE, NORCO, CA 92860, PHONE NUMBER: (877) 384-5006) WHERE IT WAS DIAGNOSED THAT THERE WAS NO LEAK IN THE COOLI... Read more
Incident date: Oct 23, 2017
OIL COOLING HOUSING BROKE AND OIL SPRAYED ALL OVER THE HOT ENGINE. THE SMOKE WAS PRETTY INTENSE AND USED A FIRE EXTINGUISHER IN CASE THE OIL FLASHED OFF
Incident date: Oct 17, 2017
WELL FIRST MY ENGINE CONTROL MONITOR IS SENDING A BUNCH OF RANDOM OFF CODES FROM MA'S AIR SENSOR VOL LOW TO CRANKSHAFT SENSOR VOLUME LOW TO O2 SENSORS TO TRANSMISSION CODES, MY SIDE AIRBAG ON DRIVER SIDE BLUE UP OUT OF NO WERE MY KEY FOB STOPPED READING AND NOW MY CAR WON'T START I KNOW ALL OF A SUDDEN IT'S SENDING OFF CODES FOR CAMSHAFT SENSOR AND O2 SENSORS I BELIEVE THERE SHOULD BE A RECALL ON ... Read more
Incident date: Jul 13, 2017
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TASCA FORD (1300 PONTIAC AVE, CRANSTON, RI 02920, PHONE NUMBER: (401) 681-1... Read more
Incident date: Jul 26, 2016
I'M AN OWNER OF A TOYOTA CAMRY 2009 MY NAME IS [XXX] I HAVE JUST LEARNED TODAY THAT THERE IS A RECALL AND I'M ASKING FOR HELP WITH THE OIL PROBLEM. I'M ADDING QUARTS OF OIL AND BEFORE THE MAINTENANCE DATE FOR AN OIL CHANGE I AM BEING TOLD THERE'S NO OIL IN YOUR ENGINE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Apr 1, 2017
2014 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY RECALL NOTICES RECEIVED. *LD THE CONSUMER STATED THE RECALL REPAIRS EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONSUMER WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. UPDATED 09/25/2017*JS
Incident date: Sep 1, 2014
TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. THE CONTACT STATED THAT THE AIR CONDITIONING WAS INOPERABLE. THE VEHICLE WAS TAKEN TO ARAPAHOE HYUNDAI (9899 E ARAPAHOE RD, CENTENNIAL, CO 80112) WHERE IT WAS CONFIRMED THAT THE AIR CONDITIONING UNIT HAD A LEAK. THE AIR CONDITIONER FUEL VALVE WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. *BF AIR CONDITION... Read more
Incident date: Sep 16, 2017
DRIVING MY 2015 FORD C-MAX AND ALL OF A SUDDEN I LOSE POWER. I PRESS THE GAS AND NOTHING. I WAS DRIVING THROUGH A INTERSECTION AND HAD TO COAST TO THE SIDE OF THE RODE. BIG RED TRIANGLE SHOW UP SAYING "STOP SAFELY NOW". CAR HAS BEEN AT THE DEALER FOR 4 DAYS, THEY ARE TRYING TO FIND THE PROBLEM. I HAVE READ ONLINE ABOUT THIS PROBLEM WITH MULTIPLE FORD VEHICLES AND A RECALL WAS CALLED FOR THE FOCUS... Read more
Incident date: May 1, 2017
2011 CHEVY AVEO. CONSUMER WRITES IN REGARDS TO VEHICE OVERHEATING AND BLOWN HEAD GASKET. *LD THE CONSUMER STATED THE VEHICLE HAS OVER HEATED A TOTAL OF 3 TIMES. THE LAST INCIDENT CAUSED THE HEAD GASKET TO BLOW. THE VEHICLE HAS ALSO EXPERIENCED LEAKS. UPDATED 09/18/2017*JS
MERCEDES-BENZ
E300
(2017) - ENGINE AND ENGINE COOLING
Sep 15, 2017
Incident date: Feb 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ E300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V076000 (AIR BAGS) AND 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF CL... Read more
Incident date: Sep 2, 2017
I ONLY HAVE 44,000 MILES ON MY 2005 TOYOTA COROLLA AND THE AIR COMPRESSOR WENT OUT. I HAVE READ THAT THIS PROBLEM HAS OCCURRED IN NUMEROUS COROLLAS FROM THE SAME YEAR. I BELIEVE THIS NEEDS TO BE LOOKED INTO AND RECALLED OR I WILL SELL MY CAR AND NEVER BUY A TOYOTA AGAIN. I WILL ALSO POST ON SOCIAL MEDIA ABOUT TOYOTA'S NEGLIGENCE AND MISTREATMENT OF CUSTOMERS. I HAVE A 2 YEAR OLD DAUGHTER THAT NEED... Read more
Incident date: Sep 5, 2017
TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. WHILE DRIVING 70 MPH, THE VEHICLE STALLED TWICE AND THE ENTIRE INSTRUMENT PANEL WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A TOW TRUCK TO THE CONTACT'S RESIDENCE TO TAKE THE VEHICLE TO THE LOCAL DEALER (BUERKLE HYUNDAI, 3350 HWY ... Read more
Incident date: May 22, 2017
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BURLINGTON HYUNDAI, 333 SHELBURNE RD, BURLINGTON, VT 05401, (802) 922-9480) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAIL... Read more
Incident date: Aug 11, 2017
MY DAUGHTER WAS SITTING IN LINE AT THE BANK. SHE SMELLED SMOKE AND THEN SAW IT COMING OUT OF THE ENGINE. NO LIGHTS ON HER DASH CAME ON. AFTER IT SAT FOR AWHILE, WE HAD HER TURN ON THE KEY AND ALL OF THE DASH LIGHTS THEN CAME ON. THE CAR HAS 35,000 MILES ON IT. WE HAD IT TOWED TO SOUTHPOINT JEEP IN TULSA (WHERE WE PURCHASED IT A YEAR AGO). THE TECHNICIAN SAID HE HAD 8 OTHERS WITH THE EXACT PR... Read more
Incident date: Dec 2, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET TAHOE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V868000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY... Read more
Incident date: Aug 12, 2017
TL* THE CONTACT OWNED A 2001 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V005000 (SERVICE BRAKES, HYDRAULIC), 12V353000 (ENGINE AND ENGINE COOLING), AND 14V165000 (STRUCTURE, VEHICLE SPEED CONTROL). THE CONTACT DID NOT RECEIVE ANY RECALL NOTIFICATIONS. THE CONTACT STATED THAT THE BRAKE LIGHTS REMAINED ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. THE VE... Read more
Fire
Incident date: Jun 3, 2017
I CAME BACK FROM MY SUMMER HOLIDAY, AND RESTARTED MY CAR. A LOT OF WARNINGS APPEARS ON THE ODOMETER. ABOUT ENGINE, AIRBAGS, STEERING, TIRE PRESSURE, AND SEAT BELT. (I HAVE CHECKED THE TIRE PRESSURE, IT IS NORMAL. AND I ALWAYS LOCK THE SEAT BELT BEFORE DRIVING). IN ADDITION, THE NAVIGATION SCREEN AND RADIO DIED. FURTHERMORE, THE CAR LOSE ELECTRICITY AFTER IT SHUTS DOWN. AFTER MORE THAN 3 HOURS OF S... Read more
Incident date: Feb 15, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17S090000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LONG LEWIS FORD IN HOOVER, ALABAMA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE NOT AVAILABL... Read more
CHEVROLET
SILVERADO 1500
(2014) - ENGINE AND ENGINE COOLING
Aug 3, 2017
Incident date: Jul 27, 2017
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT TOOK THE VEHICLE TO THE DEALER (MAUER CHEVROLET, 1055 MN-110, INVER GROVE HEIGHTS, MN, 55077) BECAUSE THE AIR CONDITIONER WAS BLOWING OUT ROOM TEMPERATE AIR. THE DEALER DIAGNOSED THAT THE AIR CONDITIONER CONDENSER WAS FRACTURED, CAUSING A REFRIGERANT LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE CONDENSER WAS ... Read more
HYUNDAI
SANTA FE SPORT
(2013) - ENGINE AND ENGINE COOLING
Aug 3, 2017
Incident date: Apr 13, 2017
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING 74 MPH, THE ENGINE BEGAN TO OVERHEAT AND THE TEMPERATURE GAUGE INCREASED STEADILY TOWARDS TO 'H' ZONE, WHICH INDICATED THAT THE ENGINE WAS BECOMING INCREASINGLY HOT. THE CONTACT PULLED OVER TO THE RIGHT SIDE OF THE ROAD AND TURNED OFF THE AIR CONDITIONING TO REPLENISH THE COOLANT SYSTEM. AUTONATION HYUNDAI IN COLUMBUS, GEORGIA WAS M... Read more
Incident date: Jul 10, 2017
THERE IS NO THERMOSTAT GAUGE IN A 2003 TOYOTA PRIUS , THE CAR OVER HEATS AND YOU DON'T KNOW UNTIL YOUR IN THE MIDDLE OF TRAFFIC NEARLY GETTING KILLED. TOYOTA WAS CONTACTED, BUT SAY NOT A RECALL AND THEY DON'T HONESTLY CAR CAUSE CAR IS OLD . THAT'S NOT RIGHT , ANYTHING YOU STILL USE FROM CARS OR EVEN MEDICINE HAVE LATER COME BACK TO HURT OR KILLED PEOPLE. THERE IS NO HOT TO COLD GAUGE IN THE CAR ... Read more
1 injured
Incident date: Jul 27, 2017
HAD ENTERED A SIDE-STREET OFF BEDFORD ST IN LEXINGTON MA (MA 4/225) AT ABOUT 10 A.M. AND WAS STOPPED, WITH THE ENGINE RUNNING AND IN DRIVE, BY A LINE OF TRAFFIC AHEAD OF ME. WHILE IDLING, THERE WAS A LOUD SOUND AND A JOLT FELT IN THE CAR, BUT THE ENGINE WAS STILL IDLING. THE DASHBOARD DISPLAY HAD "AWD SERVICE" AND THEN ANOTHER WORD WHICH I DON'T RECALL. WHEN I WENT TO PUT THE TRANSMISSION IN PARK... Read more
Incident date: Jul 22, 2017
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT SMELLED COOLANT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHOTTENKIRK CHEVROLET (LOCATED AT 755 HICKMAN RD, WAUKEE, IA 50263) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAIL... Read more
KIA
OPTIMA HYBRID
(2012) - ENGINE AND ENGINE COOLING
Jul 17, 2017
Incident date: Jun 20, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. THE CONTACT HEARD AN ABNORMAL NOISE PROGRESSING FROM THE ENGINE. THE DEALER (JIM BONE KIA, 1255 SANTA ROSA AVE, SANTA ROSA, CA 95404, (707) 545-7050) AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE HYBRID MODEL EXHIBITED THE SAME FAILURE AS THE RECALL, BUT THE MANUFACT... Read more
AUDI
A4 ALLROAD
(2015) - ENGINE AND ENGINE COOLING
Jul 14, 2017
Incident date: Apr 28, 2017
TL* THE CONTACT OWNS A 2015 AUDI A4. APPROXIMATELY ONE WEEK AFTER THE VEHICLE HAD BEEN SERVICED FOR NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING), A FAILURE OCCURRED. WHILE THE CONTACT WAS PARKING THE VEHICLE AT 1 MPH, THE BACKUP SENSOR FAILED AND THE BACKUP WARNING SYSTEM FAILED TO ALERT THE CONTACT OF ANY OBJECTS BEHIND THE VEHICLE. THE VEHICLE WAS TAKEN TO AUDI OF HUNTINGTON (363... Read more
Incident date: Jul 1, 2017
I AM WRITING TO REPORT A DEFECT AND SAFETY CONCERN ABOUT MY 2016 TOYOTA CAMRY. LAST JULY I BOUGHT A 2016 TOYOTA CAMRY (VIN:[XXX]) FROM TOYOTA OF SARASOTA (7435 S TAMIAMI TRAIL SARASOTA, FL 34231). LAST NOVEMBER, WHEN I WAS DRIVING THIS CAR ON I75, THE ENGINE SHUT OFF SUDDENLY AND THE DASHBOARD WAS DEAD AS WELL . I WAS SO SCARED AND PULLED THE CAR OVER TO THE SHOULDER OF THE ROAD. WHEN I CALMED DO... Read more
Incident date: Jun 28, 2017
TL* THE CONTACT OWNED A 2014 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, FLAMES ERUPTED UNDERNEATH THE VEHICLE AND UNDER THE HOOD. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THE DRIVER NOTICED FLAMES COMING FROM UNDER THE HOOD AND FROM THE ENGINE COMPARTMENT. THE FRONT OF THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS... Read more
Fire
Incident date: Jun 26, 2017
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHEN THE GEAR WAS SHIFTED INTO DRIVE, THE VEHICLE INDEPENDENTLY ACCELERATED IN EXCESS OF 30 MPH. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL AND SHUTTING OFF THE ENGINE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE INDEPENDENT MECHANIC (... Read more
Crash
Incident date: Mar 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (WINNER HYUNDAI DEALER, 591 S DUPONT HWY, DOVER, DE 19901, (302) 735-8600) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD... Read more
Incident date: Jun 10, 2017
CAR WAS MAINTAINED AT DEALERSHIP. 1.5 YEARS OLD, 31,000 MILES. LAST OIL CHANGE AND SERVICE AT DEALERSHIP WAS ON 5/5/2017 WITH MILEAGE OF 29,056. FIRE OCCURRED ON 6/10/2017. DRIVING 35 MPH, STRAIGHT DOWN A SMALL HILL, FIRST GOT WARNING LIGHT THAT BRAKE FLUID WAS LOW, FOLLOWED BY ABS NEEDS SERVICING, FOLLOWED BY MANY WARNING LIGHTS ALL AT ONCE. GAS PEDAL FAILED TO WORK AT THAT POINT, LOOKED IN REAR ... Read more
Fire
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE'S TRACTION AND ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK T... Read more
CHEVROLET
SILVERADO 1500
(2014) - ENGINE AND ENGINE COOLING
Jun 5, 2017
Incident date: Jun 1, 2017
I OWN A 2014 CHEVY SILVERADO. VIN: [XXX]. THE AC STOPPED COOLING. ONE DAY IT WAS ICE COLD. THE NEXT DAY IT BLEW HOT AIR. I TALKED TO MY DEALER AND THEY SAY THAT IT'S A KNOW ISSUE AND THAT GM ISSUED A TSB FOR REPAIR GUIDELINES BUT HAVE YET TO ISSUE A RECALL. THEY SAY THE REPAIR IS BETWEEN 1000.00 AND 1800.00. THEY SAID I COULD GET A REFUND IF A RECALL IS ISSUED LATER ON. THEY SAID THEY WOULD LOOK U... Read more
CHEVROLET
TAHOE POLICE PURSUIT
(2011) - ENGINE AND ENGINE COOLING
Jun 1, 2017
Incident date: Nov 28, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET TAHOE POLICE PURSUIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V868000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CHEVROLET DEALER WAS CONTACTED (RK CHEVROLET 2651 VIRGINIA BEACH BLVD, VIRGINIA BE... Read more
Incident date: May 7, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 17 MPH, THE "ENGINE OVERHEATING" WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO AN AUTO PARTS STORE WHERE AN EMPLOYEE ATTEMPTED TO ADD COOLANT, AND NOTICED THAT THE TEXTURE AND COLOR OF THE COOLANT IN THE VEHICLE WAS WRONG. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. A DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INVOLVED... Read more