Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
Incident date: Jun 20, 2015
TL* THE CONTACT OWNED A 2000 BUICK REGAL. WHILE PARKED, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *TR
Fire
Incident date: May 21, 2015
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ENGINE WAS REPLACED DUE TO WATER GETTING INSIDE THE VALVE COVER AND THE VALVE COVER GASKET. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) A YEAR AFTER THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE APPROXIMATE FAILURE MILEA... Read more
Incident date: Jan 2, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT STATED THAT WHEN THE VEHICLE WAS AT A STOP, IT OVERHEATED AND THE MANIFOLD NEEDLE FLUCTUATED. WHEN PARKED, THE MANIFOLD NEEDLE SEIZED AT THE "F" POSITION. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT A THERMOSTAT AND MANIFOLD NEEDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT AND TH... Read more
Incident date: Dec 16, 2015
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD FAILED TO START AND THERE WAS OIL LEAKING FROM THE ENGINE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) THE MANUFACTURER WAS MADE AWARE OF THE FAILUR... Read more
Incident date: Mar 10, 2014
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HORN WAS REPLACED THREE TIMES BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS... Read more
PONTIAC
GRAND PRIX
(1997) — ENGINE AND ENGINE COOLING
Dec 18, 2015
Incident date: Sep 16, 2015
I GOT A RECALL FOR MY CAR [XXX] DEC 2015,THAT I MIGHT GET A ENGINE FIRE IF I DONT GET THIS UPGRADE DONE. I WISH I WOULD HAVE GOTTEN THIS NEWS 3 MONTHS EARLIER BECAUSE I DID HAVE A ENGINE FIRE 3 MONTHS A GO ID#IS15V701 THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fire
Incident date: Sep 21, 2015
TL* THE CONTACT OWNS A 2002 CHEVROLET VENTURE. WHILE THE VEHICLE WAS PARKED, THE DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE... Read more
1 injured
Incident date: Apr 16, 2014
TL* THE CONTACT OWNS A 2000 BUICK REGAL. THE CONTACT OBSERVED A SMALL AMOUNT OF OIL LEAKING UNDERNEATH THE VEHICLE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED EACH TIME HE MOVED THE DRIVER SEAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED O... Read more
PONTIAC
GRAND PRIX
(1998) — ENGINE AND ENGINE COOLING
Dec 14, 2015
Incident date: May 7, 2012
TL* THE CONTACT OWNS A 1998 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE ENGINE WAS OVER HEATING AND THAT THE THERMOSTAT READING KEPT FLUCTUATING HIGHER AS THE FAILURE PROGRESSED. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS FOR SEVERAL REPAIRS THAT DID NOT REMEDY THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) YEARS AFTER E... Read more
Fire
Incident date: Jun 15, 2015
TL* THE CONTACT OWNED A 1998 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING INTO THE DRIVEWAY AT ABOUT 5 MPH, THERE WAS SMOKE EMITTING FROM UNDERNEATH THE HOOD, WITHOUT ANY WARNING. THE CONTACT LIFTED THE HOOD AND THE ENGINE IMMEDIATELY BURST INTO FLAMES. THE FIRE DEPARTMENT ATTEMPTED TO EXTINGUISH THE FIRE HOWEVER, THE FLAMES WERE EXCESSIVE AND THE VEHICLE BURNED COMPLETELY. A POLICE REPORT W... Read more
Fire
VOLKSWAGEN
JETTA
(2007) — ENGINE AND ENGINE COOLING
Nov 30, 2015
Incident date: Nov 2, 2015
LETTER FROM CONGRESSMAN HILL ON BEHALF OF HIS CONSTITUENT (NO NAME WAS GIVEN) RE CONCERNS ABOUT HIS 2007 VOLKSWAGEN GROUP (VW) JETTA'S ENGINE STALLING WHILE DRIVING. *SMD
Incident date: Oct 26, 2015
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 35 MPH, THE LOW COOLANT LIGHT ILLUMINATED, THE TEMPERATURE STARTED RUNNING HOT, AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MIL... Read more
Incident date: Sep 9, 2015
PRIOR TO RECALL NOTIFICATION, MY VEHICLE'S ENGINE WAS MAKING A VERY LOUD, "CLANKING" NOISE., AND WOULD NOT ACCELERATE. IF I ATTEMPTED TO PRESS ON THE GAS PEDAL, THE NOISE WOULD BECOME LOUDER. WHILE ON A BUSY HIGHWAY, THE CAR STALLED AND WOULD NOT START. I HAD TO HAVE MY VEHICLE TOWED TO A GARAGE. UPON INSPECTION, THE MECHANICS STATED THE ENGINE WAS BEYOND REPAIR AND WOULD HAVE TO BE REPLACED. A RE... Read more
MITSUBISHI
LANCER
(2009) — ENGINE AND ENGINE COOLING
Nov 24, 2015
Incident date: May 16, 2015
2009 MITSUBISHI LANCER. CONSUMER WRITES IN REGARDS TO VEHICLE DRIVE BELT SYSTEM ISSUES. *SMD THE CONSUMER STATED A RECALL WAS ISSUED FOR THE EXACT PROBLEM HE EXPERIENCED. THE VEHICLE STALLED AND HAD TO BE TOWED. RECALL # 14V562000. *JB
Incident date: Sep 16, 2015
TL* THE CONTACT OWNS A 2003 NISSAN ALTIMA. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING LOW SPEEDS. IN ADDITION, THE SERVICE ENGINE SOON LIGHT CONSTANTLY ILLUMINATED. THE CONTACT WAS ABLE TO GET THE VEHICLE OPERATIONAL AFTER MANUALLY RESTARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ECM, CRANK CAM POSITION SENSOR, AND CAM POSITION SENSOR MALFU... Read more
Incident date: Nov 19, 2015
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPD... Read more
Incident date: Nov 2, 2015
2005 NISSAN FRONTIER. CONSUMER WRITES IN REGARDS TO COOLANT LEAKS FROM RADIATOR INTO TRANSMISSION. *SMD
Incident date: Nov 2, 2015
2002 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO VEHICLE NON-ACCIDENT RELATED ENGINE FIRES AND IS CONCERNED. CONSUMER HAS PREVIOUS COMPLAINT WITH DIFFERENT VEHICLE IN ARTEMIS. *SMD
Incident date: Aug 12, 2015
TL* THE CONTACT OWNS A 2003 SATURN VUE. WHILE DRIVING VARIOUS SPEEDS, SMOKE EMITTED FROM UNDERNEATH THE HOOD AREA. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND INSPECTED THE VEHICLE. THE CONTACT NOTICED THAT OIL LEAKED FROM THE ENGINE VALVE COVER ONTO THE EXHAUST MANIFOLD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO CONFIRMED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTU... Read more
Incident date: Jul 14, 2015
I HAVE A 2004 DODGE INTREPID I THINK THERE SHOULD BE A RECALL ON THE MOTORS I HAVE PUT MORE MONEY IN THAT CARD AND I PAID FOR IT I THOUGHT IT WOULD BE DEPENDABLE IT ONLY HAS 60,000 MILES ON IT AND NOW AT THE TIME I HAVE ON THAT THERE'S ONLY 70,000 MILES ON IT ADDED TO THE 60 ITS BEEN IN THE SHOP MORE THAN I HAVE DRIVEN YET EVERY TIME I TURN AROUND THERE WAS ALWAYS A PROBLEM THAT CRACK MY HEAD BUT ... Read more
Incident date: Oct 26, 2015
MY CAR HAS APPROXIMATELY 31000 MILES ON IT. I"M THE SECOND OWNER OF THIS VEHICLE. 18 DAYS AGO ANTIFREEZE WAS ON MY GARAGE FLOOR. MY MECHANIC COME OVER AND EXPLAINED TO ME THAT MY WATER PUMP HAD GONE BAD. SO I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME THAT IT WAS STILL WAS UNDER POWER TRAIN WARRANTY. THEY DIAGNOSED MY CAR AND VERIFIED THAT IT WAS INDEED THE WATER PUMP AND THAT THERE WAS ANOTHE... Read more
Incident date: Sep 9, 2015
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRI... Read more
Incident date: Jun 23, 2015
S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER ADDRESSED TO GENERAL MOTORS CHIEF EXECUTIVE OFFICER MARY BARRA REGARDING THE RECALL OF VEHICLES THAT CAN LEAK OIL AND CATCH FIRE. *SMD THE CONSUMER STATED THE TECHNICIAN SHOWED HIM WHERE BURNT OIL HAD LEAKED THROUGH ENGINE GASKETS BETWEEN THE CRANKCASE AND MANIFOLD. THE CONSUMER WAS QUOTED A PRICE OF $ 4,153.... Read more
Incident date: Oct 27, 2015
MY NAME IS [XXX] EMAIL [XXX] DRIVER LICENSE [XXX] VIN# [XXX] PH# [XXX] THE (HEATER CORE REPLACES 10/27/15). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Oct 4, 2012
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WAS SMOKE AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT OIL WAS LEAKING ONTO THE MANIFOLD PRODUCING THE ABNORMAL ODOR. IN ADDITION, THE TECHNICIAN STATED THAT THE ENGINE NEEDED TO BE RESEALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILU... Read more
PONTIAC
GRAND PRIX
(2008) — ENGINE AND ENGINE COOLING
Oct 29, 2015
Incident date: Oct 14, 2014
2008 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO IGNITION PROBLEMS RECALL NOTICE. *SMD THE CONSUMER STATED THE NEW KEY THAT WAS GIVEN TO HER, DID NOT WORK. HOWEVER, THE OLD KEY STILL WORKED. A DAY AFTER THE VEHICLE WAS AT THE DEALER, THE VEHICLE STALLED. THE VEHICLE DISPLAYED THE SAME IGNITION SWITCH SYMPTOMS AS THE RECALL NOTICE. THE DEALER GAVE HER AN ESTIMATE OF $604 TO REPLACE THE C... Read more
Incident date: Oct 30, 2014
TL* THE CONTACT OWNS A 2002 PONTIAC FIREBIRD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A BURNING ODOR EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING FROM THE VALVE COVER GASKET. AS A RESULT, THE TECHNICIAN INFORMED THE CONTACT THAT THE OIL PAN GASKET AND THE VALVE COVER GASKET NEEDED TO BE REPLACED. THE VEHICLE ... Read more
Fire
Incident date: Oct 15, 2015
TL* THE CONTACT OWNS A 2006 HONDA RIDGELINE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY REDUCED IN SPEED. THE CONTACT DISCOVERED THAT THE TRANSMISSION FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE WHERE IT WAS DISCOVERED THAT METAL FITTING AROUND THE RADIATOR HAD CORRODED AND FRACTURED, WHICH CAUSED THE TRANSMISSIO... Read more
Incident date: May 1, 2013
2008 CHRYSLER 300. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL AND RENTAL VEHICLE REIMBURSEMENT. *SMD THE CONSUMER HAD TO WAIT SIX MONTHS, FOR THE IGNITION SWITCH. THE PART WAS ON BACK ORDER. ALSO, THE RADIATOR WAS LEAKING, DUE TO A BROKEN FAN. *JB
Incident date: Oct 1, 2015
2004 CHEVROLET AVEO. CONSUMER WRITES IN REGARDS TO WARRANTY NOTICE #14093 ISSUES. *SMD THE DEALER INFORMED THE CONSUMER, THE WARRANY HAD EXPIRED. ALSO, THE WATER PUMP AND TIMING BELT WERE REPLACED. *JB
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2001 CHEVROLET TRACKER. WHILE DRIVING AT APPROXIMATELY 35 MPH, OIL LEAKED FROM THE VEHICLE. THE CONTACT ALSO NOTICED WHITE SMOKE COMING FROM THE ENGINE AND SMELLED A STRONG OIL ODOR. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 02/12/16*L... Read more
Fire
JEEP
GRAND CHEROKEE
(2006) — ENGINE AND ENGINE COOLING
Oct 27, 2015
Incident date: May 25, 2015
TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V438000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/14/16*LJ THE CONSUMER STATED THE PART WAS FINALLY REPLACED AFTER... Read more
Incident date: Oct 1, 2015
2008 DODGE NITRO. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL SYSTEM AND MECHANICAL REPAIR PROBLEMS. *SMD THE CONSUMER STATED THE AC AND WENT OUT, ALONG WITH THE LOW AND HIGH SWITCH MELTING SOME OF THE UNDER PANEL WHERE THE SWITCH WAS MOUNTED. SMOKE WAS COMING FROM OUT THE DASH WHILE DRIVING. THE HORN WAS BLARED OUT OF CONTROL, DRAINING THE BATTERY, THE RADIO WOULD NOT COME ON, THE DOORS ... Read more
Incident date: Oct 1, 2015
2006 PORSCHE CAYENNE. CONSUMER WRITES IN REGARDS TO VEHICLE PLASTIC COOLANT PIPES DEFECT. *SMD THE CONSUMER STATED THE ENGINE HAD TO BE TORN APART, TO REPLACE THE PLASTIC COOLANT TUBE AT A COST OF $ 2,625.67. THE CONSUMER STATED PORSCHE NEW ABOUT THE DEFECT SINCE 2011. *JB
Incident date: Oct 23, 2015
I WAS DRIVING AND I WAS COMING TO A STOP WHEN MY SERIOUS XM RADIO CUT OUT, THE NEXT THING THAT WENT OUT WAS MY DASH LIGHT AND MY CAR SURGED AND SHUT OFF. NOTHING WAS WORKING AFTER THAT MY FOUR WAYS DIDNT WORK AND MY CAR WOULDNT TURN OVER OR START MY GEAR SHIFTER WASNT RESPONDING TO ANY SHIFTS AND MY GAS WOULDNT WORK EITHER SO I WAS ROLLING BACKWARD. AFTER ABOUT 10 I UNLOCKED MY DOORS AND EVERYTHIN... Read more
Incident date: Oct 1, 2015
2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO TRANSMISSION SHIFT PROBLEMS. *SMD THE CONSUMER STATED IT TOOK A WHILE, BEFORE THE GEARS SHIFTED PROPERLY. ALSO, AT TIMES, THERE WAS A SMELL OF GAS AND COOLANT. THE BATTERY CABLES WERE CORRODED. *JB
Incident date: Oct 14, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR AND ENGINE CONTROL MODULE NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED O... Read more
Incident date: Aug 7, 2015
MY 2007 TOYOTA CAMRY IS BLOWING WHITE POWDER (ALUMINUM OXIDE) WHEN THE AIR CONDITIONING/HEAT IS COMING OUT OF THE VENTS. ONLINE RESEARCH POINTS OUT TO THE ANTI-MOLD, EXPERIMENTAL CODING THAT TOYOTA PUT ON THE EVAPORATOR FANS, AND THIS IS WHAT IS CAUSING THE ISSUE. HOWEVER, TOYOTA DOES NOT WANT TO ADMIT THIS CODING WAS PUT ON THE VEHICLES IN 2007, AND THERE IS NO OFFICIAL RECALL ABOUT THIS ISSUE. A... Read more
Incident date: Sep 25, 2015
TL* THE CONTACT OWNS A 2003 NISSAN ALTIMA. WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SOME TIME. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE CAM SHAFT AND THE CRANK SHAFT NEEDED TO BE REPLACED. THE CAM SHAFT WAS REPLACED. THE CONTACT WAS AWARE OF NH... Read more
Incident date: Jul 7, 2015
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/18/16*LJ RECALLS COMPLETED UPDATED 03/27/18*J... Read more
Incident date: Jun 20, 2015
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. DURING A ROUTINE OIL CHANGE, THE TECHNICIAN NOTICED A GASKET LEAK IN THE VEHICLE THAT NEEDED TO BE REPLACED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. IT WAS UNKNOWN IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING). THE FAI... Read more
Incident date: Jun 1, 2015
CONSUMER WRITES IN REGARDS TO VEHICLE RECALL NOTICE AND SEVERAL MECHANICAL ISSUES. *SMD THE CONSUMER ALSO STATED THE RADIATOR NEEDED TO BE REPLACED. BECAUSE IT WAS LEAKING AND ONE OF THE WINDOWS WAS NOT WORKING
Incident date: Jun 17, 2015
TWO ISSUES: 1. DRIVING AT HIGHWAY SPEED OF 65 MPH, WITH BATTERY POWER DRAINED, THE REX (RESERVE ENGINE) TURNS ON. SUDDENLY, SPEED DROPS FROM 65 MPH TO 40 MPH WHILE ON A 2-LANE CA FREEWAY, ALMOST CAUSING ME TO BE REAR-ENDED BY TRAFFIC. ONE MONTH LATER, SAME SITUATION, SAME PROBLEM. 2. MANUFACTURER STATES A COMBINED MILEAGE RANGE OF 80 MILES ON BATTERY, 60 MILES ON REX (RESERVE ENGINE), FOR A C... Read more
Incident date: Dec 29, 2014
CAR JERKS WHEN ACCELERATING. AFTER BEING STOPPED AND STEPPING ON THE GAS, CAR FEELS LIKE IT IS GOING TO STALL OUT TO THE POINT WHEN IT BEGINS TO MOVE AGAIN IT JERKS YOU BACK IN THE SEAT. MAKES A LOUD GRINDING NOISE UNDER THE HOOD. ALSO, WHEN TURNING THE KEY TO START THE VEHICLE, IT IS HESITANT TO START. CAR SHAKES AND DOES NOT DRIVE AT AN EVEN PACE UNLESS ON THE HIGHWAY AT OR ABOVE 40 MPH. BEEN TO... Read more
Incident date: Jun 24, 2014
2007 HYUNDAI VERACRUZ. CONSUMER WRITES IN REGARDS TO ENGINE STALLING PROBLEMS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER WAS INFORMED THE ALTERNATOR WAS FILLED WITH OIL, WHICH CAUSED AN INTERNAL SHORT. THE DEALER INFORMED THE CONSUMER, THE ALTERNATOR, VALVE AND BANK COVER GASKETS NEEDED TO BE REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE, TWO MONTHS LATER FOR THE EXAC... Read more
Incident date: Sep 1, 2015
2004 CHEVROLET AVEO. CONSUMER WRITES IN REGARDS TO VEHICLE TIMING BELT FAILURE. *SMD THE CONSUMER STATED THE VEHICLE STOPPED WITH NO WARNING. *JB
Incident date: Sep 12, 2014
2003 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE FAULTY ENGINEERING MISTAKE AND REQUESTS REFUND FOR REPLACEMENT ENGINE. *SMD THE REPAIR SHOP FOUND A MISFIRE IN THE #3 CYLINDER. THEY FOUND THE THREAD PULLED OUT OF THE HEAD FOR THE ROCKER ARM. *JB
Incident date: Sep 6, 2015
TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THERE WAS BLACK SMOKE COMING FROM THE EXHAUST. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STARTED SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTER COOLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF FAI... Read more
Incident date: Sep 1, 2015
2006 CHRYSLER 300. CONSUMER WRITES IN REGARDS TO VEHICLE HAS SEVERAL REPAIR ISSUES. *SMD THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED, THE HOOD WOULD NOT STAY UP, THERE WAS A NOISE COMING FROM THE STEERING WHEEL, THE BRAKE LIGHT ILLUMINATED, THE TRUNK FELL DOWN WITH NO WARNING AND THE RADIO FLASHED ON AND OFF. *JB
Incident date: Apr 25, 2015
DEFECT IN ENGINE WITH VTC ACUATOR. AT COLD START THE ENGINE RATTLES LOUDLY FOR ABOUT 2-5 SECONDS. HONDA CLAIMS THERE IS STILL NO FIX FOR PROBLEM. SEE HONDA SERVICE BULLETIN 09-010.I FEEL VEHICLE WILL BECOME UNSAFE TO DRIVE IF THERE IS AN ENGINE FAILURE AT HIGHWAY SPEEDS.