Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING

Incident date: Mar 1, 2016

2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE LIGHT ILLUMINATED ON SEVERAL OCCASIONS. *SMD EACH TIME THE CONSUMER WENT TO THE DEALER, THE LIGHT WOULD EVENTUALLY ILLUMINATE AGAIN. *JB

Incident date: Oct 28, 2015

2005 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE STOPS AND STEERING LOCKS UP WHILE DRIVING. *SMD THE CONSUMER STATED THE VEHICLE STALLED WHILE AT A STOP SIGN. THE MANIFOLD GASKET, THERMOSTAT, ABS MODULE AND IGNITION WERE REPLACED OVER A PERIOD OF EIGHT YEARS. *JB

Incident date: Sep 11, 2015

2000 TOYOTA COROLLA. CONSUMER WRITES IN REGARDS TO WHILE DRIVING VEHICLE CHECK ENGINE WARNING LIGHT ILLUMINATED, FOLLOWED BY HEAVY SMOKE POURING FROM UNDERNEATH HOOD AND NOTICED RADIATOR CAP WAS MISSING DUE TO A NEGLIGENT ACT BY AN ESTABLISHMENT WHO SERVICED HIS VEHICLE.. *LD THE RADIATOR CAP WAS NOT SECURED AFTER HAVING AN OIL CHANGE. TWO INDEPENDENT MECHANICS STATED THE HEAD GASKET WAS COMPL... Read more

Incident date: Apr 29, 2015

2001 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 15V-701 REPAIRS AND SEEKS REIMBURSEMENT. *LD ACCORDING TO THE INVOICE, THERMOSTAT, INTAKE MANIFOLD AND VALVE COVER GASKET WERE REPLACED. *JB

Incident date: Feb 10, 2016

TL* THE CONTACT OWNS A 1998 BUICK RIVIERA. WHILE ENTERING THE VEHICLE, THE CONTACT NOTICED ENGINE OIL ON THE GROUND UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VALVE COVER GASKET FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AW... Read more

Incident date: Dec 1, 2015

2000 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO EXHAUST MANIFOLD RECALL NOTICE ISSUES. *SMD THE CONSUMER RECEIVED A RECALL NOTICE. LAST DECEMBER. *JB

Incident date: Mar 1, 2016

2003 NISSAN ALTIMA. CONSUMER WRITES IN REGARDS TO ENGINE, POWER STEERING AND BRAKE SYSTEM ISSUES WHILE DRIVING. CONSUMER STATES "NEVER RECEIVED DEFECTIVE SENSORS REPLACEMENT RECALL NOTICE". *SMD THE CONSUMER STATED THE ENGINE SHUT DOWN WHILE IN THE MIDST OF DRIVING. THE CONSUMER HAD NO STEERING OR BRAKING CAPABILITY. THE CONSUMER WAS INFORMED HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CON... Read more

Incident date: Dec 1, 2015

1999 BUICK REGAL. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO REPAIR EXHAUST MANIFOLD RECALL NOTICE. *SMD

Incident date: Mar 1, 2016

2002 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO EXHAUST MANIFOLD ENGINE COMPARTMENT FIRE RECALL NOTICE. *SMD THE CONSUMER STATED THE VEHICLE CAUGHT ON FIRE IN 2013. IN DECEMBER 2015, THE CONSUMER RECEIVED A RECALL LETTER REGARDING THE ISSUE. *JB UPDATED 03/29/16.*JB

Fire

Incident date: Mar 1, 2016

2006 NISSAN ALTIMA. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE ISSUES AND CRANKSHAFT SENSORS RECALL. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE SHUT OFF, WHILE DRIVING BELOW 30 MPH. THE CONSUMER DISCOVERED A RECALL HAD BEEN ISSUED FOR HER MAKE, MODEL AND YEAR. HOWEVER, SHE WAS INFORMED THE RECALL COVERED SPECIFIC VEHICLE IDENTIFICATION NUMBERS AND HERS WAS NOT... Read more

Incident date: Mar 11, 2016

TL* THE CONTACT OWNS A 2008 GMC YUKON DENALI. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE SUDDENLY STOPPED AS THE STABILITRAK, THE PARK ASSIST, THE BRAKES, THE SERVICE ENGINE AND THE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DETERMINED THAT THE TRANSMISSION CONTROL MODULE... Read more

Incident date: Feb 16, 2016

HEATER WOULD NOT SEND HEAT TO FLOOR SETTING. TOLD BY DEALER THAT HEATER MELTED PARTS OF HOUSING-DISTRIBUTION TO THE POINT THAT IT WOULD NOT WORK ANYMORE. ALSO SAID I HAD TO REPLACE HEATER CORE SINCE THEY WERE KNOWN TO GO BAD ALSO. THE DEALER, SZOTT M59 CHRYSLER JEEP, SAID THEY WERE HAVING TO REPLACE LOTS OF THE HOUSINGS AND HEATER CORES ON THIS MODEL BECAUSE OF MELTING AND PLUGGING PROBLEMS. TOLD... Read more

Incident date: Jan 1, 2016

TL* THE CONTACT OWNS A 2006 UD UD3300 TRUCK. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE CONTACT INSPECTED THE HEADLIGHTS AND FOUND THAT THE WIRES AND THE BULB PLASTIC COVERING WERE MELTED. IN ADDITION, THE HEADLIGHT HARNESS NEEDED TO BE REPLACED. THE HARNESS WAS NOT REPLACED. THE COOLANT SYSTEM RESERVOIR ALSO FAILED, WHICH PREVENTED THE COOLANT FROM RETURNING TO THE RESERVOIR TO KEEP THE E... Read more

Incident date: Mar 1, 2016

2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE RECALL NOTICE ISSUES. *SMD THE CONSUMER STATED SHE RECEIVED A RECALL NOTICE, THREE MONTHS AFTER THE VEHICLE CAUGHT ON FIRE. THE CONSUMER NO LONGER OWNS THE VEHICLE. IT WAS TOWED TO A SALVAGE YARD. *JB

Fire

Incident date: Dec 15, 2014

TL* THE CONTACT OWNS A 2003 CHEVROLET MONTE CARLO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE, ENGINE COOLANT) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/17/16*LJ *TR

Incident date: Mar 1, 2016

2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARD TO RECALL NOTICE 15-757. *SMD THE DEALER INFORMED THE CONSUMER, THE REPAIR WAS EXPENSIVE. THEY STATED HE WOULD HAVE TO PAY FOR THE REPAIR AND REQUEST REIMBURSEMENT FROM GM. A PRIVATE MECHANIC INFORMED THE CONSUMER, THERE WAS A LEAK COMING FROM THE VEHICLE. *JB

Incident date: Dec 13, 2011

2000 BUICK REGAL. CONSUMER WRITES IN REGARDS TO VEHICLE VALVE COVER GASKET RECALL NOTICE REPAIRS. *SMD THE CONSUMER STATED HE/SHE PAID TO HAVE THE VALVE COVER GASKETS REPLACED TWICE. THE FIRST TIME WAS ON DECEMBER 13,2011 AND THE SECOND TIME WAS MARCH 25, 2013 PRIOR TO RECEIVING THE RECALL NOTICE DATED DECEMBER 2015. *JB

Incident date: Mar 9, 2016

TL* THE CONTACT OWNS A 2003 CHEVROLET MONTE CARLO. THE CONTACT STATED THAT THE BEAUTY COVER WAS REMOVED AS A REMEDY FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING), WHICH LEFT ALL THE ENGINE WIRES EXPOSED. THE CONTACT BELIEVED THAT THE REMEDY PRESENTED A SAFETY RISK. THE DEALER STATED THAT THEY WERE FOLLOWING MANUFACTURER INSTRUCTIONS. THE MANUFACTURER WAS MADE AWARE OF THE SAFETY... Read more

Incident date: Dec 18, 2015

TL* THE CONTACT OWNS A 2003 BUICK REGAL. THE CONTACT STATED THAT THERE WAS A PRESENCE OF AN OIL LEAK WHICH PROGRESSED WITHOUT WARNING. THE CONTACT NOTICED A PUDDLE UNDER THE VEHICLE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE DEALER WAS UNABLE TO SUPPLY THE PART FOR SEVERAL MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE MANUFA... Read more

Incident date: Oct 12, 2015

2004 BUICK REGAL. CONSUMER WRITES IN REGARDS TO DROPS OF ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD RECALL NOTICE. *LD ACCORDING TO THE REPAIR INVOICE, THE MULTI-FUNCTION SWITCH WAS REPLACED. *JB

Incident date: Dec 21, 2014

1998 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AND RECALL NOTICE REPAIRS. *LD THE CONSUMER STATED SINCE THE FIRE, THE ABS AND TEMPERATURE LIGHT ILLUMINATED, THE TRACTION LIGHT AND ELECTRICAL COMPONENTS STOPPED WORKING.

Fire

Incident date: Dec 7, 2015

TL* THE CONTACT OWNS A 1999 OLDSMOBILE INTRIGUE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000(ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCO... Read more

Incident date: Aug 5, 2014

TL* THE CONTACT OWNED A 2000 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WAS PARKED APPROXIMATELY 10 FEET FROM THE RESIDENCE WHEN A FIRE STARTED FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS PRESENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) IN DECEMBER OF 2... Read more

Fire

Incident date: Mar 15, 2003

TL* THE CONTACT OWNS A 1998 OLDSMOBILE INTRIGUE. THE CONTACT NOTICED THAT OIL WAS LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR VALVE COVER AND THE REAR GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NO... Read more

Incident date: Feb 29, 2016

TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED WHEN HAVING THE VEHICLE CHECKED FOR A ROUTINE INSPECTION WITH A CERTIFIED MECHANIC, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CERTIFIED MECHANIC STATED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO CONFIRMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS ... Read more

Incident date: Dec 24, 2015

WHILE DRIVING ON PR HIGHWAY, WITHIN 10 MTS, THE CAR'S ENGINE STOPPED HAVING ENOUGH TIME TO PARK THE CAR ON THE EMERGENCY SIDE ROAD. WHEN I SAW SMOKE COMING OUT THE HOOD, I GRABBED BY BELONGINGS AND WALKED AWAY FROM THE CAR. WHILE I'M CALLING MY HUSBAND I SAW THE CAR IN FLAMES. ON DEC. 28, 2015 I SUBMITTED AN INVESTIGATION WITH TOYOTA OF PR IN RELATION TO THE FIRE ON MY CAR ON DEC 24, 2015. UNTI... Read more

Fire

Incident date: Dec 22, 2015

TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) AND WAS PLACED ON A WAITING LIST. THE DEALER STATED THAT THE REQUIRED PART WAS AVAILABLE; HOWEVER, WHEN THE CONTACT ARRIVED AT THE DEALER, THE PART WAS NO LONGER AVAILABLE TO SERVICE THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONAB... Read more

Incident date: Oct 29, 2014

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE T... Read more

Incident date: Dec 20, 2015

TL* THE CONTACT OWNS A 2004 PONTIAC GRAND PRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE... Read more

Incident date: Feb 22, 2016

TL* THE CONTACT OWNS A 2001 CHEVROLET MONTE CARLO. THE CONTACT STATED THAT THE REAR VALVE COVER GASKET LEAKED ONTO THE INTAKE MANIFOLD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 04/22/16*LJ *TR

Incident date: Mar 1, 2016

2003 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO NOT PARTS AVAILABLE TO REPAIR ENGINE OIL LEAK RESULTING IN ENGINE COMPARTMENT FIRE RECALL NOTICE. *SMD

Incident date: Jan 12, 2015

IN 2011, I PURCHASED A NEW CHRYSLER 200S. THE LIST PRICE WAS $27, 835. IN 2015, THE HEAT IN MY VEHICLE STOPPED WORKING AND ONLY BLEW OUT COLD AIR. I WAS TOLD BY THE CHRYSLER MECHANIC THAT I NEEDED TO REPLACE THE HEATING CORE. I WENT TO LLOYD'S AUTOMOTIVE AND PAID $300 FOR A HEATING FLUSH AS LLOYD'S INFORMED ME THAT A CAR THAT IS ONLY 4 YEARS OLD SHOULD NOT HAVE ISSUES WITH THE HEATING CORE. LATER ... Read more

Incident date: Nov 1, 2015

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WITH THE EXHAUST MANIF... Read more

Incident date: Jan 22, 2011

TL* THE CONTACT OWNED A 2000 PONTIAC GRAND PRIX. WHILE THE VEHICLE WAS PARKED, THE ENGINE COMPARTMENT CAUGHT FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A FIRE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMAT... Read more

Fire

Incident date: Feb 8, 2016

EVERY TIME THIS VEHICLE IS TO BE SERVED FOR SMOG CHECK RENEWAL, THE CHECK ENGINE LIGHT BECOMES AN ISSUE. FOR 2014 I SPENT MONEY IN REPAIRS DEALING WITH A NEW EGR VALVE. THE PROBLEM STOPPED AND PASSED SMOG CHECK. THIS YEAR 2016 I AM HAVING THE SAME PROBLEM. ALL AREAS OF SMOG HAVE PASSED IN THE SMOG TEST EXCEPT THAT RESULTS SHOW A "NOT READY " OBD II SYSTEM. DO THIS MEANS THAT EVERY YEAR THIS VAN IS... Read more

Incident date: Feb 15, 2016

CPSC:I1620250A. 2004 PONTIAC GRAND PRIX GT. CONSUMER STATED THE ENGINE OF THE CAR CAUGHT ON FIRE WHILE SITTING IN THE DRIVEWAY OF HER HOME. *LN

Fire

Incident date: Feb 1, 2016

2002 CHEVROLET S-10. CONSUMER WRITES IN REGARDS TO OIL LEAKING ONTO THE MANIFOLD. *LD

Incident date: Oct 23, 2015

2000 BUICK REGAL. CONSUMER WRITES IN REGARDS TO ENGINE OIL LEAK DEPOSIT ON EXHAUST MANIFOLD CAUSED FIRE DAMAGE UNDER HOOD. *SMD THE CONSUMER STATED SHE NOTICED SMOKE COMING FROM UNDER THE HOOD. WHEN SHE RAISED THE HOOD, FLAMES WERE FLARING UP FROM THE OIL CAP. THE CONSUMER RECEIVED A RECALL NOTICE, TWO MONTHS AFTER THE FIRE. *JB

Fire

Incident date: Feb 1, 2016

2002 BUICK REGAL. CONSUMER WRITES IN REGARDS TO NO PARTS AVAILABLE TO REPAIR ENGINE OIL DEPOSIT ON EXHAUST MANIFOLD RECALL NOTICE. *SMD

Incident date: Feb 1, 2016

LETTER FROM SENATOR CASEY ON BEHALF ON CONSTITUENT [XXX] RE GENERAL MOTORS RECALL. *LD THE CONSUMER STATED THERE WAS AN OPEN RECALL ON HIS VEHICLE. HOWEVER, THE PARTS WERE NOT AVAILABLE. THE CONSUMER HE COULD SMELL HOT OIL WHEN HE DROVE THE VEHICLE. *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Incident date: Dec 7, 2015

TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. P... Read more

Incident date: Feb 14, 2016

TL* THE CONTACT OWNS A 2007 NISSAN FRONTIER. WHILE DRIVING 30 MPH, THERE WAS AN ODOR EMITTED INTO THE VENTS AND THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND NOTICED OIL AND ANTIFREEZE FLUID SPILLING FROM THE RESERVE TANK ONTO THE TRANSMISSION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPILL CAUSED THE TRANSMISSION AND RADI... Read more

Incident date: Jun 25, 2015

2009 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO AFTER NHTSA 14V-373 RECALL WAS PERFORMED. HOWEVER, A SPONTANEOUS VEHICLE ENGINE COMPARTMENT FIRE OCCURRED THREE WEEKS LATER. *SMD THE CONSUMER WAS NOT CONFIDENT THE RECALL WAS COMPLETED. *JB

Fire

Incident date: May 13, 2015

2007 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO INTERMITTENT ENGINE LOSS OF POWER. *SMD

Incident date: Sep 2, 2015

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE ... Read more

Incident date: Dec 1, 2015

TL* THE CONTACT OWNS A 2003 PONTIAC BONNEVILLE. THE CONTACT STATED THAT WHILE MOVING THE VEHICLE FROM ITS PARKED LOCATION, THE CONTACT NOTICED ENGINE OIL LEAKING ON THE GROUND UNDER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE HAD BEEN EXPERIENCING DIMINISHED ENGINE POWER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND E... Read more

Incident date: Dec 8, 2014

2007 HYUNDAI VERACRUZ. CONSUMER WRITES IN REGARDS TO VEHICLE VALVE COVER LEAKING ON THE ALTERNATOR RECALL REPAIRS AND CONSUMER HOLDS MANUFACTURER RESPONSIBLE FOR REPAIR DAMAGES. *SMD THE CONSUMER STATED ONE MONTH AFTER THE RECALL WAS PERFORMED, THE GASKET STARTED LEAKING ONTO THE SPARK PLUG. THE CONSUMER HAD THE VEHICLE REPAIRED BY HIS PERSONAL MECHANIC. HYUNDAI WOULD NOT REIMBURSE THE CONSUMER... Read more

Incident date: Nov 28, 2015

TL* THE CONTACT OWNS A 2003 PONTIAC GRAND PRIX. WHILE MAKING A TURN AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.... Read more

Incident date: Feb 1, 2016

1998 GRAND PRIX. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AND ENGINE OIL ON EXHAUST MANIFOLD POSSIBLY CAUSED ENGINE COMPARTMENT FIRE RECALL NOTICE. *SMD

Fire

Incident date: Dec 17, 2015

TL* THE CONTACT OWNS A 1998 PONTIAC GRAND PRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE... Read more

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