Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE EXPERIENCED DECELERATION AND LOSS OF ENGINE POWER. THE VEHICLE OCCUPANT SAW BLACK SMOKE EMITTING FROM THE VEHICLE. UPON INSPECTION OF THE ENGINE COMPARTMENT THE VEHICLE OCCUPANT SAW FLAMES. THE VEHICLE OCCUPANT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE CONTACT RECEIVED NOTI... Read more
Fire
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO NOTICED AN ABNORMAL ODOR COMING FROM THE VEHICLE. UPON INSPECTION, THE CONTACT FOUND AN ANTIFREEZE LEAK. THE VEHICLE WAS TAKEN TO CAMPBELL CHEVROLET (2151 SCOTTSVILLE RD, BOWLING GREEN, KY) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND NEEDED TO BE REPLACED. ... Read more
Incident date: Aug 11, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN PLACING THE KEY IN THE IGNITION, THE SERVICE ENGINE INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO SOUTH BAY FORD (5100 W ROSECRANS AVE, HAWTHORNE, CA 90250, (310) 584-7641). THE DEALER INFORMED THE CONTACT OF THE DIAGNOSTIC FEES; THEREFORE, THE FAILURE WAS NOT DIAGNOSED OR REPAI... Read more
Incident date: Jun 15, 2018
TL* THE CONTACT OWNS A 2013 AUDI A5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT A SECOND NOTIC... Read more
Incident date: Aug 10, 2016
TL* THE CONTACT OWNS A 2011 BMW 750LI. THE CONTACT STATED THAT THE VEHICLE EMITTED A BURNING ODOR. IN ADDITION, THE VEHICLE USED AN ABNORMAL AMOUNT OF COOLANT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V248000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER ... Read more
Fire
Incident date: Aug 8, 2017
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V676000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BMW OF RIVERSIDE (3060 ADAMS STREET, RIVERSIDE, CALIFORNIA 92504, (951) 373-5000) WAS MADE AWARE OF THE RECALL... Read more
Incident date: Jul 31, 2018
TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING APPROXIMATELY 35 MPH, THE 'SERVICE ENGINE SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TURBO AUXILIARY WATER PUMP FAILED AND NEEDED REPLACEMENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V248... Read more
CHEVROLET
SILVERADO 1500
(2014) - ENGINE AND ENGINE COOLING
Aug 2, 2018
Incident date: Dec 16, 2015
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT NOTICED AN ABNORMAL BURNING ODOR INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (SUTLIFF CHEVROLET, 1251 PAXTON ST, HARRISBURG, PA) WAS CONTACTED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS DIAGNOSED... Read more
Fire
Incident date: Dec 1, 2017
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). NEW COUNTRY BMW (1 WESTON PARK RD, HARTFORD, CT 06120, (860) 522-6134) WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PROVIDE THE PARTS FOR THE RECALL REP... Read more
Fire
Incident date: Jul 22, 2018
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING 70 MPH, SMOKE APPEARED FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE VEHICLE HAD AN OIL CHANGE PRIOR TO THE FAILURE. THE DEALER (BRAMAN MIAMI HYUNDAI, 2001 NE 2ND AVE, MIAMI, FL 33137, (786) 220-6929) ACKNOWLEDGED THE ENGINE FAILURE AND STATED THAT THE ENGINE NEEDED REPLACEMENT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN... Read more
Fire
Incident date: Jul 15, 2018
TL* THE CONTACT OWNS A 2010 BMW X5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V336000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION THE THIRD WEEK ON MAY 23, 2018. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE DEALER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOO... Read more
Incident date: May 26, 2018
TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 60 MPH, TWO DEER SUDDENLY LANDED ON THE HOOD AND TWO OTHER DEER COLLIDED AGAINST THE DRIVER SIDE DOOR. NONE OF THE FRONTAL OR SIDE AIR BAGS DEPLOYED AND THE FRONT DRIVER AND PASSENGER SEAT BELTS DID NOT RESTRAIN THE OCCUPANTS. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT '... Read more
Crash
Incident date: Jul 20, 2018
TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. THE CONTACT STATED THAT THE RADIATOR COOLING FAN FRACTURED INTERNALLY WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE OVERHEATED WHEN THE FAILURE OCCURRED, THE TEMPERATURE GAUGE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT HAD TO WAIT A BRIEF MOMENT TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (FAYETTEVILLE CHRYSLER DODG... Read more
Incident date: Sep 6, 2017
ON THE EVENING OF SEPTEMBER 6TH, 2017, MY 88-YEAR-OLD FATHER, DIED OF ACCIDENTAL CARBON MONOXIDE POISONING. HIS DEATH RESULTED FROM HIS NEW TOYOTA RAV4 KEYLESS CAR NOT TURNING OFF, ULTIMATELY FLOODING HIS APARTMENT WITH THE DEADLY GAS. HE WAS FOUND IN HIS BED, DEAD, ON SEPTEMBER 7TH, AROUND 10:25 A.M. HIS TWO CATS HAD ALSO EXPIRED. THE TOYOTA RAV4 WAS STILL RUNNING ' 14 HOURS FOLLOWING HIS RE... Read more
1 deaths
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2012 AUDI A6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V229000 (ENGINE AND ENGINE COOLING) AND 18V370000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (BRAMAN BMW WEST PALM BEACH, 2901 OKEECHOBEE BOULEVARD, WEST PALM BEAC... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2013 AUDI A5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI SUGAR LAND, 10330 US-90 ALT, SUGAR LAND, TX 77478) WAS CONTACTED AND CONFIRMED THAT THE PART... Read more
Incident date: Apr 27, 2018
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED MERCEDES-BENZ OF SAN JOSE AT 408-214-3009 (LOCATED AT 3000 E CAPITOL EXPY, SAN JOSE, CA 95148) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE ... Read more
Incident date: Apr 28, 2018
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS ... Read more
AUDI
A4 ALLROAD
(2016) - ENGINE AND ENGINE COOLING
Jul 13, 2018
Incident date: Jun 29, 2018
TL* THE CONTACT OWNS A 2016 AUDI A4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT CALL A DEALER TO SEE IF THE PARTS WERE AVAILABLE; HOWEVER, THE CONTACT MENTIONED THAT THE R... Read more
BMW
550I GRAN TURISMO
(2011) - ENGINE AND ENGINE COOLING
Jul 12, 2018
Incident date: Jul 9, 2018
TL* THE CONTACT OWNS A 2011 BMW 550I GRAN TURISMO. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO RECEIVE THE RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 18V248000 (ENGINE AND ENGINE COOLING). BMW OF SOUTH ATLANTA (4171 JONESBORO RD, UNION CITY, GA 30291, (678) 228-8373) AND GLOBAL IMPORTS BMW (500 INTERSTATE NORTH PKWY SE, ATLANTA, GA 30339, 1-800-294-1853) INFO... Read more
Incident date: Jul 8, 2018
TL* THE CONTACT OWNS A 2007 DODGE CHARGER. WHILE MERGING INTO HIGHWAY TRAFFIC, A LOUD NOISE EMITTED UNDER THE HOOD AND SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO COAST THE VEHICLE OUT OF TRAFFIC, INSPECTED THE VEHICLE, AND FOUND THAT THE ENGINE COOLING FAN DETACHED, WHICH DAMAGED THE RADIATOR AND ENGINE. AS A RESULT, THE COOLANT AND OIL WERE LEAKING AND SEVERAL WIRES WERE C... Read more
Fire
Incident date: Jun 30, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 70 MPH, THE ENGINE SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT HIS VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO CENTRAL KIA OF NORWOOD (105 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062, 781-762-8100), BUT WAS NOT DIAGNOSED OR ... Read more
Incident date: Jun 21, 2018
TL* THE CONTACT OWNS A 2016 CHEVROLET COLORADO. THE CONTACT CALLED BEHALF OF THE DRIVER. WHILE DRIVING VARIOUS SPEEDS, THE TEMPERATURE GAUGE INCREASED TO 210. THE VEHICLE WAS TAKEN TO RYDELL CHEVROLET (186000 DEVONSHIRE ST, NORTHRIDGE, CA 91324, (866) 802-5628) WHERE DIAGNOSTIC TESTING WAS COMPLETED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MA... Read more
Incident date: Jul 9, 2018
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2013 KIA SPORTAGE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE ENGINE SEIZED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE A... Read more
Incident date: Jul 9, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE COOLANT ALERT SYSTEM DISPLAYED A WARNING THAT THE COOLANT LEVEL WAS LOW. THE CONTACT IMMEDIATELY TURNED OFF THE ENGINE, PLACED THE VEHICLE IN NEUTRAL, AND COASTED INTO A NEARBY PARKING LOT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT A PLASTIC PIECE TO THE... Read more
Incident date: Dec 20, 2017
TL* THE CONTACT OWNS A 2014 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (SMOLICH MOTORS, 1865 NE HWY 20, BEND, OREGON 97701) WAS MADE AWAR... Read more
Incident date: Jul 5, 2018
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (RAIRDON'S DODGE CHRYSLER JEEP RAM OF MARYSVILLE, 16610 SMOKEY ... Read more
ROLLS-ROYCE
GHOST
(2011) - ENGINE AND ENGINE COOLING
Jul 5, 2018
Incident date: May 25, 2018
TL* THE CONTACT OWNS A 2011 ROLLS-ROYCE GHOST. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V248000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PAUL MILLER ROLLS-ROYCE, 250 US-46 U.S. 46, PARSIPPANY, NJ 07054, (973) 575-7751... Read more
Incident date: Jun 20, 2018
TL* THE CONTACT OWNS A 2016 JEEP PATRIOT. WHEN ATTEMPTING TO START THE VEHICLE, THE ENGINE WOULD NOT IMMEDIATELY START. THE CONTACT HAD TO TURN THE KEY SEVERAL TIMES BEFORE THE ENGINE WOULD START. THE LOCAL DEALER (KOONS TYSONS CHRYSLER DODGE JEEP RAM, 2050 CHAIN BRIDGE RD, VIENNA VA) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEH... Read more
Incident date: Apr 8, 2017
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (KIA ATLANTA SOUTH, 7310 JONESBORO RD, MORROW, GA 30260) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. ... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PEACOCK AUTO MALL (5001 US-278 A, HARDEEVILLE, SC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AV... Read more
Incident date: Jun 25, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE DEALER (UNIVERSITY FORD DURHAM, 601 WILLARD ST, DURHAM, NC 27701) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OIL LEAK THAT CAUSED THE HEATING SYSTEM TO FAIL. THE VEHICLE WAS REPAIRED, BUT TH... Read more
Incident date: Oct 30, 2017
TL* THE CONTACT OWNS A 2007 BMW 525XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT DETECTED AN ABNORMAL BURNING ODOR. THERE WERE NO WARNING INDICATO... Read more
Fire
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 5 MPH, THE VEHICLE OVERHEATED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED A... Read more
MINI
COOPER COUNTRYMAN
(2012) - ENGINE AND ENGINE COOLING
Jun 28, 2018
Incident date: Feb 7, 2017
TL* THE CONTACT OWNED A 2012 MINI COOPER COUNTRYMAN. WHILE THE VEHICLE WAS STATIONARY, IT CAUGHT FIRE WITHOUT WARNING. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE NEAR THE ENGINE. THE VEHICLE BECAME ENGULFED IN FLAMES IMMEDIATELY. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED AND TOWED. MINI OF MT. LAUR... Read more
Fire
Incident date: Jan 5, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS CONSTANTLY OVERHEATING AND COULD NOT BE DRIVEN LONGER THAN A MILE WITHOUT THE FAILURE OCCURRING. THE DEALER (FRIENDLY FORD, 660 N DECATUR BLVD, LAS VEGAS, NV 89107, 1-888-347-5142) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TESTING AND REPAIR APPOINTMENT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AN... Read more
Incident date: Jun 2, 2018
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART ON THE THIRD ATTEMPT. THE CONTACT STATED THAT THE OIL LEVEL WAS CHECKED AND HE DISCOVERED THAT THE ENGINE OIL LEVEL WAS LOW. THE CONTACT STATED THAT THE VEHICLE WAS USING EXCESSIVE OIL. THE CONTACT CALLED JEEP CHRYSLER DODGE CITY AT (203) 531... Read more
Incident date: Jun 22, 2015
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE RECALL THREE YEARS AGO. THE MANUFACTURER WAS CONTACTED AND REFUSED TO PAY FOR THE REPAIRS, STATING THAT THE CONTACT FAILED TO MAINTAIN THE VEHICLE AT A DEALER. THE DEALER (KEELER MOTOR CAR COMPANY, 1111 TROY S... Read more
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2012 AUDI A6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) AND AN UNKNOWN RECALL NOTICE PERTAINING TO THE AIR BAGS. THE CONTACT CALLED AUDI JACKSONVILLE AT 904-565-4000 (LOCATED AT 7230 BLANDING BLVD, JACKSONVILLE, FL 32244) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AN... Read more
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2011 NISSAN MAXIMA. THE CONTACT NOTICED HOT AIR BLOWING THROUGH THE VENTS WHEN THE AIR CONDITIONER WAS ACTIVATED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE MORE THAN TWICE, BUT THE FAILURE STILL OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHERIDAN NISSAN (114 S DUPONT HWY, NEW CASTLE, DE 19720, (302) 326-6100) WHERE IT WAS DIAGNOSED TH... Read more
Incident date: Apr 21, 2017
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GALPIN FORD, 15505 ROSCOE BLVD, VAN NUYS, CA 91343, (818) 787-3800) WAS CONTACTED AND CONFIRM... Read more
AUDI
A4 ALLROAD
(2015) - ENGINE AND ENGINE COOLING
Jun 19, 2018
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2015 AUDI A4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (AUDI SALT LAKE CITY, 999 SOUTH STATE STREET, SALT LAKE CITY, UT 84111) AND... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2014 AUDI ALLROAD. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE ND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. GEM CITY FORD LINCOLN (5101 BROADWAY ST, QUINCY, IL 62305, (888) 532-6840) WAS CONTACTED AND CONFIRMED THAT TH... Read more
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 2008 BMW 528I. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TOWSON BMW (700 KENILWORTH DR., TOWSON, MD) WHERE IT WAS DIAGNOSED THAT THE OIL HOUSING FILTER MELTED AND THE SPARK PLUGS EMITTED TOO MUCH VOLTAGE IN THE VEHICLE. THE FAILURE WAS REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ... Read more
Fire
Incident date: Jun 18, 2018
TL* THE CONTACT OWNS A 2016 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (AUDI OF SAN DIEGO, 1-855-971-8198) WAS CALLED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPE... Read more
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THA... Read more
Incident date: May 28, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EMITTED EXCESSIVE HEAT FROM THE ENGINE COMPARTMENT. THE CONTACT ALSO DETECTED AN ABNORMAL ODOR. THE VEHICLE WAS TAKEN TO KOCH 33 FORD (3810 HECKTOWN RD, EASTON, PA) WHERE IT WAS DIAGNOSED THAT THE TURBO WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATIONS FOR NHTSA... Read more
Incident date: Jun 17, 2018
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED IN HER DRIVEWAY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE FIRE DEPARTMENT STATED THAT THE MASTER BRAKE CYLINDER AND THE CRUISE CONTROL CABLES WERE MELTED. THE VEHICLE WAS DEEMED A TOTAL LOSS, BUT WAS NOT TOWED FROM THE CONTACT'S RESIDENCE. THE DEALER (LITHIA FORD OF MISSO... Read more
Fire
Incident date: Jun 15, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE 'AIR CONDITIONER TURNING OFF DUE TO HIGH ENGINE TEMPERATURE' WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. CURRIE MOTORS CHEVROLET (8401 ROO... Read more