Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING
Incident date: Dec 20, 2019
TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER THE PARTS TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN THREE TIMES TO LANDMA... Read more
Incident date: May 24, 2020
TL* THE CONTACT'S SON OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO MICHIANA CHRYSLER DODGE JEEP RAM FIAT (120 W MCKINLEY AVE, MISHAWAKA, IN 46545; 866-984-0064) WHERE THE MECHANIC REPLACED THE EGR HOWEVER, THE INTAKE MANIFOLD WAS NOT INSPECTED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT... Read more
Incident date: Jun 23, 2020
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V064000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LE MIEUX TOYOTA (2550 S ONEIDA ST, GREEN BAY, WI 54304) WAS CONTACTED AND CONFIRMED THAT THE PART WAS... Read more
Incident date: Jun 17, 2020
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING A KNOCKING NOISE OCCURRED COMING FROM THE ENGINE AS WELL AS SMOKE WAS SEEN COMING FROM UNDER THE HOOD. THE ENGINE AND OIL WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT SHE WAS CLOSED TO THE DEALER AND COASTED INTO SPRITZER KIA CLEVELAND (3414 BROOKPARK RD, CLEVELAND, OH 44134) WHERE THE VEHICLE WAS DIAGNOSED THAT A R... Read more
Fire
Incident date: Jun 11, 2020
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO TOYOTA OF REDLANDS (921 NEW YORK ST, REDLANDS, CA 92374, (866) 611-5911) TO BE REPAIRED. AFTER DRIVING THE VEHICLE FOR 80 MILES THE ENGINE CEASED WITHOUT WARNING. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO... Read more
Incident date: May 1, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO MCSWEENEY CHRYSLER DODGE JEEP RAM (2605 DR JOHN HAYNES DR, PELL CITY, AL 35125; (205) 813-7020) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MA... Read more
Incident date: May 25, 2020
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SOUNDED WITH A LOUD BANG WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE BLOCK CRACKED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATEL... Read more
Incident date: Jun 15, 2020
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ACADIANA DODGE CHRYSLER JEEP RAM FIAT (1700 SW EVANGELINE TRWY, LAFAYETTE, LA 70508, (337) 232-7361) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT T... Read more
Incident date: Nov 15, 2019
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AUTONATION USA PHOENIX (2625 W BELL RD, PHOENIX, AZ 85023, (623) 432-1720) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A... Read more
Incident date: Aug 13, 2019
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHITE SMOKE WOULD EMIT FROM THE ENGINE UPON STARTING THE VEHICLE. THE CONTACT ALSO STATED THAT HE HAD NOTICED THAT BOTH OIL AND COOLANT HAD LEAKED FROM HIS VEHICLE AS THE LOW COOLANT WARNING MESSAGE HAD ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT HE HAS TO CONSTANTLY ADD COOLANT TO THE VEHICLE. THE CONTACT HAD NOT SP... Read more
Fire
Incident date: Mar 1, 2020
A/C CONDENSER IS DEFECTIVE BUT HONDA SAYS MY VIN NOT COVERED UNDER HONDA'S 10 YEAR EXTENDED WARRANTY FOR THIS PART. IN ADDITION, TRIED TO GET THIS PART SERVICED UNDER THREE-YEAR WARRANTY BUT HONDA SERVICE WAS CLOSED DUE TO COVID 19 AND THE COMPANY HAS REFUSED TO EXTEND ITS WARRANTY PERIOD AS OTHER COMPANIES HAVE DONE. *TR
Incident date: Jun 7, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT AN UNKNOWN SPEED, THE COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO DUNCAN FORD LINCOLN (125 US-460 BUS, BLACKSBURG, VA 24060) WHERE THE MECHANIC DISCOVERED THE COOLANT LEAK CAUSED A BLOWN HEAD GASKET. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. TH... Read more
Incident date: Aug 12, 2019
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. NEMER CHRYSLER JEEP DODGE RAM (728 QUAKER RD, QUEENSBURY, NY 12804) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTUR... Read more
Incident date: May 25, 2020
TL* THE CONTACT OWNS A 2015 FORD FIESTA. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE AND THE TECHNICIAN DIAGNOSED AN OIL LEAK IN THE EXHAUST. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED KEITH HAWTHORNE FORD LOCATED AT 617 N MAIN ST, BELMONT, NC 28012, AND INFORMED TO SCHEDULE AND APPOINTMENT TO HAVE THE VEHICLE REPA... Read more
Incident date: Jun 1, 2020
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED HILL-KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 972-2050) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT A... Read more
Incident date: Jan 16, 2019
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. MY CHRYSLER DODGE JEEP RAM FIAT (4650 E PICKARD RD, MT PLEASANT, MI 48858) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANU... Read more
Incident date: Jun 3, 2020
TL* THE CONTACT OWNS A 2020 TOYOTA CAMRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V064000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ED MORSE DELRAY TOYOTA (2800 S FEDERAL HWY, DELRAY BEACH, FL 33483) WAS CONTACTED AND CONFIRMED TH... Read more
Incident date: Jun 1, 2020
AC COMPRESSOR AND SYSTEM FAILURE 2 TIME IN 24000 MILES. *TR
Incident date: Nov 15, 2019
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909, (239) 500-0000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE ... Read more
Incident date: May 31, 2020
TL* THE CONTACT OWNS A 2002 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER WAS NOT INFORMED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) AND WOULD NOT RECEIVE A SECOND FRE... Read more
Incident date: May 28, 2020
AC DOES NOT WORK THEY SAY IT IS THE COMPRESSOR. THAT IT IS A KNOWN PROBLEM WITH THIS YEAR AND THE 2017. *TR
Incident date: Aug 19, 2019
TL* THE CONTACT OWNS 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. ON A SEPARATE OCCASION, THE CONTACT'S HUSBAND WAS DRIVING AT 60 MPH AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT'S HUSBAND WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT'S HUSBAND CALLED... Read more
Incident date: May 26, 2020
WHEN DRIVING MY CAR 1 HOUR OR MORE AND TURN OFF THE CAR AND TURN ON AGAIN MY CAR AND IMMEDIATELY TURN ON THE AC MY CAR ENGINE SHAKES AND TURN OFF THE MOTOR. I LEFT MY CAR IN THE DEALER WHEN I BUY THE CAR IN 4 TIMES BUT NOBODY FOUND THE PROBLEM. SO I FEEL FEAR FOR WILL HAVE AN ACCIDENT. PLEASE I NEED HELP. I HAVE THIS PROBLEM SINCE 2018.*DT*JB *TR
Incident date: May 26, 2020
VEHICLE AIR COOLING SYSTEM FREQUENTLY SHORTS OUT, BLOWING HOT AIR INSTEAD, EVEN WHEN ON MAX COOL MODE. THIS HAPPENS WHILE DRIVING ON CITY STREETS OR WHILE STATIONARY; BUT DEPENDING ON OUTSIDE TEMPERATURE CAN ALSO HAPPEN ON HIGHWAY. IT SOUNDS AS IF THE COMPRESSOR SHUTS OFF. I HAVE ALREADY HAD THE SYSTEM RECHARGED THE LAST TWO SUMMERS AND HAVING THE SAME ISSUE NOW. NO FREON LEAKS WERE FOUND. *TR
Incident date: Dec 31, 2018
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PREVIOUSLY TAKEN TO KELLY JEEP CHRYSLER DODGE RAM 501 STATE AVENUE, EMMAUS, PA 180449, (610)904-8499 WHERE THE TRANSMISSION, THE ENGINE, ENGINE SOLENOIDS AND ENGINE COILS WERE REPLACED PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUF... Read more
Incident date: May 11, 2020
I HAD AN A.C. COMPRESSOR ISSUE 3 YEARS AGO AND HAD IT REPLACED BY TROPHY NISSAN MESQUITE,TEXAS IN 2017. NOW 3 YEARS LATER MAY OF 2020 MY COMPRESSOR HAS LOCKED UP AGAIN. IT WAS WORKING FINE UNTIL A WEEK AGO WHEN I WAS ON MY WAY TO WORK IT WAS GREAT BUT AFTER MY SHIFT WAS DONE AND I CAME OUT TO GO HOME MY A.C.COMPRESSOR WASN'T WORKING.SO I WAS WONDERING IF THERE WERE ANY NISSAN RECALLS WITH A.C. COM... Read more
Incident date: May 10, 2020
THE AC COMPRESSOR HAS STOPPED FUNCTIONING. AC FAN WILL RUN BUT NO AC AIR ON IN MOTION OR STATIONARY. *TR
Incident date: May 20, 2020
AIR CONDITIONER ON DRIVER'S SIDE NOT COOLING/BLOWING WARM AIR. HONDA DEALER PERFORMED DIAGNOSIS AND FOUND SYSTEM SLIGHTLY LOW, AND FOUND AC COMPRESSOR IS LEAKING. COST TO REPAIR IS $1900.00. OUR 2016 HONDA CIVIC HAD 33K MILES AND IS GARAGE KEPT AND WELL MAINTAINED. I SEARCHED THE INTERNET AND FOUND THE COMPRESSOR LEAKING IS A COMMON PROBLEM! THIS SHOULD NOT BE HAPPENING ON A CAR WITH 33K MILES ON ... Read more
Incident date: May 13, 2020
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CAVALIER FORD GREENBRIER (1515 S MILITARY HWY, CHESAPEAKE, VA 23320) WHERE THE VEHICLE WAS DIAGNOSED WITH A COOLANT LEAK. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, N... Read more
Incident date: Apr 1, 2020
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE RESIDENCE AND THEN TOWED TO BMW OF BUENA PARK LOCATED AT 6750 AUTO CENTER DR, BUENA PARK, CA 90621, (714) 598-3738, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE EXHAUST AND CAMSHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT... Read more
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER ROSEVILLE DODGE LOCATED AT 200 AUTOMALL DR SUITE A, ROSEVILLE, CA 95661 WAS CONTACTED WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEE... Read more
Incident date: Jun 4, 2018
AIR CONDITIONING WORKS ONCE TURN ON CAR THEN AFTER DRIVING FOR 1ST FIVE TO TEN MINUTES, AIR CONDITIONING STOP WORKING, THIS ISSUE STARTED HAPPENING IN 2018. *TR
GMC
SIERRA 1500
(2018) - ENGINE AND ENGINE COOLING
May 20, 2020
Incident date: May 2, 2020
CONDENSER ON AC LEAKING AT SAME LOCATION AS THE 2014-2017 MY. WARRANTY WAS OUT DUE TO MILEAGE BUT TRUCK IS ONLY 2 YEARS 3 MONTHS OLD. BLOWING WARM AIR WHEN AC WAS TURNED ON. *TR
Incident date: May 18, 2020
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING 70 MPH, THE TEMPERATURE GAUGE INCREASED WITH NO WARNING LIGHTS ILLUMINATING. THE CONTACT STATED THAT TEMPERATURE GAUGE REMAINED HIGH AS SHE FELT HEAT ON HER FEET. THE CONTACT STATED THAT THE HEATER CORE MALFUNCTIONED AND COOLANT WAS LEAKED INTO THE VEHICLE. THE CONTACT STATED SHE PULLED OVER TO THE SIDE OF THE ROAD AND AT T... Read more
Fire
Incident date: May 12, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE STERLING MCCALL FORD DEALER LOCATED AT: 6445 SOUTHWEST FWY, HOUSTON, TX 77074, WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE COOLING CHAMBER WAS CRACKED, AND THAT THE ENGINE NEEDED TO BE REPLACED. ... Read more
Incident date: Mar 12, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM (1130 AUTO MALL DR, LANCASTER, CA 93534). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOU... Read more
Incident date: Mar 15, 2020
AIR CONDITIONER CABIN THERMISTOR DON'T WORK. THE AIR CONDITIONER COMPRESSORS DON'T WORKS. THIS CAR START TO FAIL IN JUST NINE MONTHS AFTER BUY IT BRAND NEW. DON'T WORK IN ANY TIME. *TR
RAM
PROMASTER 3500
(2016) - ENGINE AND ENGINE COOLING
May 18, 2020
Incident date: Apr 17, 2017
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WA... Read more
SMART
FORTWO CABRIO
(2009) - ENGINE AND ENGINE COOLING
May 15, 2020
Incident date: Apr 27, 2017
TL* THE CONTACT OWNS A 2009 SMART FORTWO CABRIO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPE... Read more
Incident date: May 14, 2020
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT STATED AFTER MAKING A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STARTED TO JERK. THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH COMPLETE ENGINE FAILURE. THE CONTACT SPOKE WITH STOKES KIA (202 S GOOSE CREEK BLVD, GO... Read more
Incident date: Mar 16, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, HE BECAME AWARE A COOLANT LEAK COMING FROM THE ENGINE. THE CONTACT ALSO STATED THE COOLANT WARNING LIGHT WOULD FREQUENTLY ILLUMINATE ON THE INSTRUMENT PANEL AND REQUIRED FREQUENT REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 12V431000 (E... Read more
Incident date: May 1, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT LOW SPEEDS AND MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS PROVIDED A LOANER VEHICLE FOR THE TWO MONTHS. THE VEHICLE WAS THEN TAKEN TO MAC HAIK CHRYSLER DODGE JEEP RAM (12111 KATY FWY, HOUSTON, TX 77079, (713) 538-2700) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE ... Read more
Incident date: Apr 27, 2018
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). FRANK FLETCHER IMPORTS (3111 E 32ND ST, JOPLIN, MO 64804, (417) 297-0821) WAS CONTACTED AND IT WAS STATED THAT THE DEALER WAS UNABLE TO PROVIDE THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE JACKIE COOPER IMP... Read more
Incident date: Mar 11, 2020
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V036000 (POWER TRAIN) AND 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. CHAPMAN DODGE CHRYSLER JEEP RAM (3800 N 89 TH ST, SCOTTSDALE, AZ 85251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE... Read more
Incident date: Apr 3, 2020
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE COOLANT WARNING LIGHT ILLUMINATED, THE ENGINE STARTED TO OVERHEAT CAUSING THE VEHICLE TO STALL. THE CONTACT MENTIONED THAT THERE WAS WHITE SMOKE COMING FROM THE REAR OF THE VEHICLE EXHAUST PIPE. THE VEHICLE WAS TOWED TROTTER FORD LINCOLN (3801 BOBO RD, PINE BLUFF, AR 71603) WHERE IT WAS D... Read more
Fire
Incident date: Jan 29, 2020
ENGINE FAILED AT 118,813, NO CHECK ENGINE LIGHT CAME ON. I HAVE MAINTANIED MY VEHICLE WITH ALL PROPER SERVICE SINCE OWNING VEHICLE. THE DEALERSHIP IS SAYING THEY WILL NOT COVER THE ENGINE AND WANT TO CHARGE ME OVER $11,000 TO REPLACE.
Incident date: Mar 27, 2020
MY WATER PUMP SUDDENLY DIED. NO WARNING. I WENT FROM LOW ON HEATING FLUID TO OVER HEATING IN ABOUT A MINUTE. I KEEP MY CAR UP TO DATE ON ALL SERVICES WITHOUT FAIL. THIS IS MUCH SOONER THAN IT SHOULD FAIL. PLUS THE FACT THAT FORD CHARGES 4 TIMES MORE THAN OTHER CARS.
Incident date: Apr 6, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WA... Read more
Incident date: Mar 19, 2020
TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE REC... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PUSHED THE VEHICLE TO A NEARBY PARKING LOT. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL RAIL ASSEMBLY, FILTER AND RETURN LINES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRE... Read more