Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
Incident date: May 1, 2014
S10 APPROPRIATE HANDLING - ENCLOSING AN AGENDA REPORT SERVICE HISTORY MAY 2014 - MAY/JUNE 2016 ON BLACK 1990 LEXUS LS 400. *SMD THE CONSUMER STATED EACH TIME THE REPAIR SHOP PERFORMED SERVICES ON HER VEHICLE, IT LED TO ANOTHER PROBLEM(S). A CLAMP WAS MISSING. A WIRE LEFT DANGLING, A HOSE WAS NOT PLACED ON CORRECTLY OR IT WAS THE WRONG HOSE AND/OR A GOOD HOSE WAS TORN, BROKEN OR TATTERED. A SCREW... Read more
SMART
FORTWO COUPE
(2008) — ENGINE AND ENGINE COOLING
Oct 17, 2016
Incident date: Oct 12, 2016
WHILE DRIVING DOWN THE NORTH DALLAS TOLLWAY I HEARD A SUDDEN LOUD "POP" NOISE IN THE BACK OF MY CAR WHERE MY ENGINE IS LOCATED. IT WAS STARTLING ENOUGH TO PULL OFF ONTO THE SHOULDER OF THE HIGHWAY AND EXIT MY CAR IMMEDIATELY TO SEE WHERE THE NOISE CAME FROM. UPON EXITING MY VEHICLE, I SAW COMING FROM THE BACK OF THE CAR WHERE THE ENGINE IS LOCATED FLAMES COMING OUT OF THE ENGINE. I IMMEDIATELY ... Read more
Fire
CHEVROLET
MONTE CARLO
(2003) — ENGINE AND ENGINE COOLING
Oct 17, 2016
Incident date: Oct 3, 2016
2003 CHEVROLET MONTE CARLO. CONSUMER WRITES IN REGARDS TO REMOVAL OF ENGINE PLASTIC "BEAUTY" COVER AND PLASTIC OIL-FILL-TUBE EXTENSION RECALL NOTICE. *SMD
Incident date: Sep 29, 2016
IN DECEMBER 2011 I PURCHASED A NEW 2012 DODGE DURANGO CITADEL FROM NORTHTOWN DODGE CHRYSLER JEEP RAM (NDCJR), IN TONAWANDA, NY. I AM HAVING AN ISSUES WITH PERIODIC STALLING WITHOUT WARNING WHILE DRIVING. IN APRIL 2016 WHILE SLOWING DOWN TO EXIT RIGHT VIA A THRUWAY RAMP THE DURANGO STALLED AND STEERING WHEEL LOCKED WITHOUT ANY WARNING. I BROUGHT THE VEHICLE INTO NDCJR ON 4/30/2016 AND WAS TOLD... Read more
Incident date: Oct 7, 2016
DEAR NHTSA, HOPE YOU ARE DOING WELL. THE REASON OF MY MESSAGE IS TO CALL TO YOUR ATTENTION AN ISSUE REGARDING NISSAN'S RADIATOR -TRANSMISSION PROBLEM THAT HAS BEEN REPORTED BEFORE BY OTHER NISSAN DRIVERS. I OWN A 2005 X-TERRA AND IT WASN'T UNTIL THIS YEAR THAT I HAD A SERIOUS PROBLEM WITH MY CAR. IT STARTED EARLIER THIS YEAR WHEN MY CAR SIMPLY STALLED IN A PARKING LOT. AFTER SPENDING MORE TH... Read more
Incident date: Jul 12, 2005
TAKATA RECALL REPORT DATE: MAY 19, 2009 NHTSA CAMPAIGN NUMBER: 09V169000 ENGINE AND ENGINE COOLING IT WAS ME AN FAMILY DRIVE HOME ON HWY 55 AN MY INTAKE RESONATOR STARTED THEN CAR SPEED LIMITS FIRST THEN CAR CRANK CAM POSITION SENOR CVT TRANSMISSION INTERNAL TEMPERATURE SENSORS CIRCUIT. BOARD FOR CRANK POSITION SENSORS. REPORT RECEIPT DATE: JULY 14, 2005 NHTSA CAMPAIGN NUMBER:05V319000 COM... Read more
Fire
Incident date: Oct 10, 2015
MY IMPALA KEEPS STALLING!!! WHILE DRIVING IT, AND DOESN'T MATTER IF I'M GOING 30 OR 55, JUST STALLS, ITS A DEATH TRAP, BUT THAT'S ALL WE HAVE TO DRIVE, AND I HAVE TO HAUL A DISABLED PERSON!!! AM SCARED, HAVE SPENT A LOT OF MONEY REPLACING PARTS THAT IT COULD "POTENTIALLY" BE! AT A LOSS, PLEASE HELP!!! *TR
Incident date: Oct 12, 2016
THIS CAR CAUGHT FIRE WHILE PARKED IN THE GARAGE WITH THE KEY OUT, BURNING DOWN THE HOUSE OF [XXX]. I AM SUBROGATION COUNSEL TO THEIR INSURER, ERIE INSURANCE COMPANY. WE HAVE SET A DATE OF OCTOBER 27, 2016 TO CONDUCT A SCENE INSPECTION AND INVITE NHTSA TO SEND SOMEONE TO ATTEND. THE DATE MAY CHANGE, SO PLEASE HAVE SOMEONE CONTACT ME TO KEEP IN TOUCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM ... Read more
Fire
Incident date: Mar 24, 2015
I BOUGHT GENESIS AT MARCH 24.2015, AND I AM NOT OWNER RIGHT NOW BECAUSE I SOLD THAT CAR. WHEN I BOUGHT CAR, THERE WERE NOISE AT ENGINE AT NEW CAR. AFTER CHEKING THE CAR, HYUNDAI ENGINEER SAID " SHORT BLOCK PROBLEM". IT IS EXACTLY SAME PROBLEM OF SONATA (THETA 2 ENGINE). I THINK GENESIS ENGINE(RHAMDA 3.8) ALSO HAVE PROBLEM. I WILL ATTACH RELATED PAPER. THANK YOU. *TR
Incident date: Aug 23, 2016
2016 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO UNOCCUPIED VEHICLE FIRE. *SMD
Fire
AUDI
A4 ALLROAD
(2013) — ENGINE AND ENGINE COOLING
Oct 12, 2016
Incident date: Aug 25, 2016
TL* THE CONTACT OWNS A 2013 AUDI A4. WHILE ATTEMPTING TO START THE VEHICLE, IT VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COOLANT VALVE FRACTURED, WHICH CAUSED COOLANT TO LEAK INTO THE ELECTRONIC CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANU... Read more
Incident date: Jun 9, 2014
THERE ARE TOXIC FUMES AND AN ODOR EMANATING FROM THE INTERIOR OF MY 2013 BUICK ENCORE. THE UPHOLSTERY SEEMS TO BE THE MOST LIKELY SOURCE. THE FUMES HAVE BEEN CAUSING A CHRONIC BURNING SENSATION IN OUR EYES, NOSE, THROAT, AND WHICH OCCASIONALLY RESULTS IN STOMACH DISCOMFORT AND NAUSEA. THE FUMES AND ODOR INTENSIFY ON SUNNY DAYS AND WHEN TAKING EXTENDED TRIPS. THE ISSUE HAS BEEN REPORTED TO THE GM ... Read more
PONTIAC
GRAND PRIX
(2002) — ENGINE AND ENGINE COOLING
Oct 6, 2016
Incident date: Oct 3, 2016
2002 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO ENGINE OIL DEPOSITS ONTO EXHAUST MANIFOLD RECALL NOTICE AND SEEKS REFUND FOR ENGINE COMPARTMENT FIRE DAMAGES. *SMD
Fire
PONTIAC
GRAND PRIX
(1999) — ENGINE AND ENGINE COOLING
Oct 4, 2016
Incident date: Mar 12, 2014
TL* THE CONTACT OWNED A 1999 PONTIAC GRAND PRIX. WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE. THE WITNESS STATED THAT THE FIRE STARTED UNDERNEATH THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A FIRE REPORT WAS FILED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THERE WAS NO POLICE OR INJURY REPORT. THE VEHICLE WAS COMPLETELY DESTROYED ... Read more
Fire
Incident date: Aug 28, 2016
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A LOUD NOISE. THE CONTACT PULLED INTO THE DRIVEWAY, LOOKED UNDER THE VEHICLE, AND NOTICED A LARGE PUDDLE. THE VEHICLE WAS DRIVEN TO A MECHANIC WHO DIAGNOSED THAT THE WATER PUMP GASKET AND BEARING HOUSING FAILED. THE WATER PUMP, COOLANT, AND THERMOSTAT WERE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER W... Read more
Incident date: Sep 2, 2016
TL* THE CONTACT OWNS A 2007 DODGE CHARGER. WHILE THE VEHICLE WAS STATIONARY, THE COOLING FAN FRACTURED AND ENTERED THE RADIATOR, WHICH ALSO FRACTURED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500.
Incident date: Sep 1, 2016
2010 CHRYSLER 300. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE SEIZED UP. CONSUMER SEEKS FULL REFUND FROM MANUFACTURER FOR VEHICLE /"LEMON". *SMD
Incident date: Sep 18, 2016
TL* THE CONTACT OWNS A 2013 NISSAN VERSA. WHILE DRIVING VARIOUS SPEEDS, THE CRUISE CONTROL ACTIVATED INDEPENDENTLY. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND PARKED OVERNIGHT. UPON ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. AN INDEPENDENT MECHANIC AND DEALER DIAGNOSED THE VEHICLE AND STATED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE... Read more
PONTIAC
GRAND PRIX
(2000) — ENGINE AND ENGINE COOLING
Sep 22, 2016
Incident date: Sep 1, 2016
2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE/ TOTALED, TOWED TO JUNK YARD AND CONSUMER STATES STILL RECEIVES ENGINE OIL DEPOSIT ONTO MANIFOLD EXHAUST RECALL NOTICE. *SMD
Fire
Incident date: Dec 6, 2013
2011 NISSAN ARMADA. CONSUMER WRITES IN REGARDS TO ENGINE REPLACED DUE TO LACK OF LUBRICATION ISSUES. CORPORATE DENIES CLAIMS OF FRONT CAMSHAFT BRACKET BOLT AND CYLINDER BLOCK BALL PLUG OIL LEAKS TECHNICAL SERVICE BULLETINS. *SMD ALSO, THE DRIVER SIDE WINDOW WOULD NOT STAY UP. *JB
VOLKSWAGEN
JETTA
(2002) — ENGINE AND ENGINE COOLING
Sep 21, 2016
Incident date: Sep 19, 2016
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A REPAIR CENTER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE INDEPENDENT DEALER WHO SOLD THE CONTACT THE VEHICLE DID NOT VERIFY IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOT... Read more
Incident date: Apr 10, 2016
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, EXHAUST FUMES EMITTED INSIDE THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GRILL ASSEMBLY/VENT AIR, MOLDING, VALVE ASSEMBLY, AND AUTO DRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,89... Read more
PONTIAC
GRAND PRIX
(2000) — ENGINE AND ENGINE COOLING
Sep 19, 2016
Incident date: Sep 1, 2016
2000 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO ENGINE FIRE DUE TO OIL LEAKS RECALL (15V701) FIX WAS TO REROUTE SPARK PLUG WIRES. CONSUMER STATES ENGINE FIRES START ON EXHAUST MANIFOLDS AND NOT SPARK PLUGS WIRES. *SMD THE CONSUMER STATED PLASTIC HEADLIGHT LENSES FOGGED UP TO THE POINT THAT MADE THEM USELESS AND THE POWER STEERING ASSIST AND FAILED. ALSO, THE REAR VALVE COVER WAS LEAKING... Read more
OLDSMOBILE
INTRIGUE
(1998) — ENGINE AND ENGINE COOLING
Sep 16, 2016
Incident date: Nov 17, 2009
TL* THE CONTACT OWNS A 1998 OLDSMOBILE INTRIGUE. THE CONTACT STATED THAT THE ENGINE CAUGHT FIRE INDEPENDENTLY. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 0... Read more
Fire
PONTIAC
GRAND PRIX
(2007) — ENGINE AND ENGINE COOLING
Sep 15, 2016
Incident date: Sep 12, 2016
TL* THE CONTACT OWNS A 2007 PONTIAC GRAND PRIX. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING), THE COOLING FAN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 176,019.
Incident date: Aug 29, 2016
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER SIDE DOOR UNLATCHED AND OPENED WITHOUT WARNING. THE CONTACT PULLED OVER TO CLOSE THE DOOR BUT IT FAILED TO LATCH. IN ADDITION, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT USED ANTI-FREEZE TO COOL THE VEHICLE DOWN BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER ... Read more
NISSAN
PATHFINDER
(2006) — ENGINE AND ENGINE COOLING
Aug 31, 2016
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2006 NISSAN PATHFINDER. WHILE DRIVING 10 MPH, THE ENGINE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. IN ADDITION, THE BRAKES FAILED, AND THE SLIP, ENGINE, AND EDC INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED WITHOUT HESITATION; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS WITHOUT WARNING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE ... Read more
Incident date: Jun 2, 2016
TL* THE CONTACT OWNS A 2005 VOLVO V50. WHILE PULLING OUT OF THE DRIVEWAY AND MAKING A RIGHT TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE NOISE RECURRED PERIODICALLY. IN ADDITION, WHEN DRIVING OVER A SLIGHT BUMP, THE VEHICLE FELT AS IF THE BOTTOM WOULD DETACH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE W... Read more
Incident date: Feb 28, 2012
TL* THE CONTACT OWNS A 2005 LEXUS ES330. THE CONTACT STATED THAT THE BATTERY DISCHARGE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V539000 (ENGINE AND ENGINE COOLING), HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATE... Read more
Incident date: Jun 23, 2016
LAST MONTH WILL DRIVING( HIGHWAY, CITY STREET AND PARKED) ALL MY HOSES TO MY COOLING SYSTEM ALL BUSTED ONE AFTER ANOTHER WITH IN 5 DAY WE COULD SEE THE WEEK SPOT IN THE HOSE AFTER THY BUSTED,HAD THE THERMOSTAT CHANGED , IT ALSO BLOW MY HEAD GASKET NOW I CANT DRIVE MY CAR IT HAS 74,756 MILES I DON'T NOW THE CAUSE VIN NUMBER IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC... Read more
Incident date: Nov 27, 2015
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, SMOKE AND FLAMES EMITTED FROM THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED... Read more
Fire
Incident date: Aug 1, 2016
2001 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO DEALERSHIPS FAILURE TO REPAIR VEHICLE OIL LEAKAGE BEFORE CONSUMER RECEIVED ENGINE OIL DEPOSITS ON EXHAUST MANIFOLD RECALL NOTICE. *SMD THE CONSUMER STATED THE VEHICLE LEAKED OIL ALL THE TIME AND 15 YEARS LATER, SHE RECEIVED A RECALL REGARDING THE ISSUE. *JB
Incident date: Aug 13, 2016
THIS IS MY MOTHERS PICKUP BUT SHE ASKED ME TO REPORT IT AND TRY TO FIND AN ANSWER. SHE HAS HAD THE PICKUP FOR YEARS (SHE BOUGHT IT IN 2003)...SHE BOUGHT IT FROM A NEIGHBOR. AFTER A FEW YEARS SHE STARTED HAVING A PROBLEM THAT NO ONE (NOT EVEN THE DEALERSHIP) HAS BEEN ABLE TO FIX. THIS HAS HAPPENED MANY, MANY TIMES. SOMETIMES WHEN SHE GOES TO STOP, THE TRUCK WILL SUDDENLY REV UP AND TRY TO TAKE OFF.... Read more
Incident date: Aug 1, 2015
2011 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO A FAULTY TRANSMISSION CLUTCH. *SMD THE CONSUMER NOTICED ON COLD STARTS AND ESPECIALLY IF IT WAS COLD AND/OR RAINY THE THROW OUT BEARING WOULD HAVE A CONSISTENT SQUEAL. ONCE THE VEHICLE WAS WARMED UP AND OPERATING TEMPERATURE WAS REACHED, THE NOISE WOULD SUBSIDE. AT 50,000 MILES, THE CONSUMER WENT TO ANOTHER DEALERSHIP AND AN INSPECTION REVEALE... Read more
NISSAN
PATHFINDER
(2005) — ENGINE AND ENGINE COOLING
Aug 11, 2016
Incident date: Jul 29, 2016
TL* THE CONTACT OWNS A 2005 NISSAN PATHFINDER. WHILE DRIVING 25 MPH, A BURNING ODOR EMITTED FROM THE VENTS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000. UPDATED 12/01/16*LJ *TR
Incident date: Aug 9, 2016
MY RADIO HAS A HOLE IN IT. THERE WAS A POP NOISE AND THEN EVERYTHING LEAKED OUT THE CAR WAS ONLY JUST STARTED, NOT OVER HEATING I STOPPED TO TALK TO A NEIGHBOR WHEN WE HEARD THE POP NOISE AND A PIECE OF PLASTIC WAS STICKING OUT OF THE FAN AREA I LATER LEARNED IT WAS FROM MY FAN ASSEMBLY. HOW DOES THIS HAPPEN TO A CAR WITH LESS THEN 56,000. MILES THAT GOES TO DEALERS FOR SERVICE, THIS CAR IS A LEMO... Read more
PONTIAC
GRAND PRIX
(1999) — ENGINE AND ENGINE COOLING
Aug 10, 2016
Incident date: May 31, 2015
TL* THE CONTACT OWNS A 1999 PONTIAC GRAND PRIX. WHILE DRIVING APPROXIMATELY 35 MPH, BLACK SMOKE APPEARED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE CONTACT SHUT OFF THE VEHICLE TO STOP THE SMOKE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED; HOWEVER, THE TECHNICIAN STATED THAT THE ENGINE SEIZED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS IN... Read more
Fire
Incident date: Oct 15, 2015
2008 SMART FORTWO PASSION. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE LIGHT AND FUEL TANK PROBLEMS. *SMD THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS SHAKING. THE CONSUMER WAS TOLD THE VEHICLE WAS NOT BEING DRIVEN ENOUGH AND THE FUEL IN THE TANK WAS OLD. SEVEN MONTHS LATER, THE CONSUMER RETURNED TO THE DEALER FOR THE SAME PROBLEM. THE DEALER STATED AN INSPECTI... Read more
Incident date: Aug 1, 2016
2005 NISSAN FRONTIER. CONSUMER WRITES IN REGARDS TO ENGINEERING ISSUES WITH CROSS CONTAMINATION FLUIDS BETWEEN RADIATOR AND TRANSMISSION. *SMD
Incident date: Jun 13, 2016
TL* THE CONTACT OWNS A 2003 INFINITI Q45. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING AND ALL POWER WAS LOST. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPR... Read more
PONTIAC
GRAND PRIX
(2001) — ENGINE AND ENGINE COOLING
Aug 4, 2016
Incident date: Jul 10, 2016
2001 PONTIAC GRAND PRIX. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE UNDER HOOD AFTER RECALL 15757- UNDER HOOD FIRE REPAIRS. *SMD THE CONSUMER STATED DESPITE HAVING THE RECALL PERFORMED, ON MARCH 18, 2016, THE VEHICLE CAUGHT ON FIRE ANYWAY ON JULY 10, 2016. THE VEHICLE WAS DECLARED TOTALED. *JB
Fire
Incident date: Jun 19, 2016
2016 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE COMPLETE LOSS OF POWER, AIRBAG, CHECK ENGINE AND POWERTRAIN WARNING LIGHTS ILLUMINATED AT VARIOUS TIMES AND ACCELERATOR MALFUNCTION. *SMD THE CONSUMER STATED WHILE DRIVING ON A MAIN ROAD, HE HEARD A LOUD THUD ACCOMPANIED BY AN IMMEDIATE AND COMPLETE LOSS OF POWER. THE ENGINE WAS STILL RUNNING, BUT THE VEHICLE QUICKLY LOST SPEED AND THE ... Read more
HARLEY-DAVIDSON
FLHTK
(2014) — ENGINE AND ENGINE COOLING
Jul 27, 2016
Incident date: Jul 1, 2016
2014 HARLEY DAVIDSON ULTRA LIMITED. CONSUMER WRITES IN REGARDS TO ENGINE VIBRATION, THROTTLE ISSUES, CLUTCH COMPENSATOR AND POSSIBLE EITMS FAILURE. *SMD THE CONSUMER STATED HE NOTICED A VIBRATION FROM THE ENGINE WHICH WAS MORE THAN HE EXPECTED, AND AN INTERMITTENT KNOCK FROM THE ENGINE. THE HD PERSONNEL SAID IT WAS NORMAL. THE CONSUMER STATED HE LIKED THE POWER AND RIDE AS SPEED. HOWEVER, WHEN... Read more
Incident date: Jul 1, 2016
2003 DODGE DAKOTA. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO DIAGNOSE AND REPAIR ENGINE STALLING PROBLEMS. *SMD AFTER HAVING A COMPUTER UPDATE PERFORMED, THE VEHICLE CONTINUED TO STALL. *JB
Incident date: Jul 16, 2016
TL* THE CONTACT OWNED A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK POWER STEERING WARNING LIGHT ILLUMINATED. WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKES WERE INOPERABLE. AFTER COASTING TO THE SIDE OF THE ROAD, BLACK SMOKE WAS PRESENT COMING FROM THE WINDOW VENTS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DOORS WOULD NOT IMMEDIATELY UNLOCK. THE CONTACT WAS ABLE TO EXIT ... Read more
Fire
Incident date: Jul 25, 2016
TL* THE CONTACT OWNS A 2005 NISSAN SENTRA. WHILE DRIVING ON THE INTERSTATE AT APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER AND ALL OF THE SENSOR LIGHTS ILLUMINATED. THE VEHICLE WAS PULLED ONTO THE LEFT SHOULDER. THE VEHICLE RESTARTED AND WAS DRIVEN APPROXIMATELY ONE MILE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A MECHANIC WHO DIAGNOSED THAT THE CRANK SHAFT SENSOR HAD TO BE REPLACED... Read more
Incident date: Jan 10, 2015
CONSUMER WRITES IN REGARDS TO REIMBURSEMENT ISSUES FOR VEHICLE ENGINE FIRE, CONSUMER STATES REIMBURSEMENT DEPARTMENT WILL ONLY REIMBURSE FOR THE VALVE COVER GASKET. *SMD
Fire
Incident date: Dec 1, 2015
2004 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO DIFFICULTY GETTING PARTS FOR ENGINE OIL LEAK ON EXHAUST MANIFOLD RECALL. *SMD
Incident date: Aug 20, 2015
ENGINE FIRE WHILE ON THE HIGHWAY. WE RECENTLY HAD A DISASTER IN OUR MOTOR HOME. A FIRE BROKE OUT IN THE ENGINE COMPARTMENT WHILE ON THE HIGHWAY (OCT 2015 NEAR ASHEVILLE NC). WHAT I DISCOVERED WAS A SEAL HAD FAILED ON THE HYDRAULIC MOTOR THAT DRIVES THE FAN. (THIS UNIT HAS A SIDE RADIATOR) WHEN THE SEAL FAILED IT SPRAYED OIL ON THE FAN BLADES THUS SPREADING OIL OVER THE TURBO AND EXHAUST MANIFOLD... Read more
Fire
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ... Read more