Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING
Incident date: Aug 13, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CHUCK PATTERSON TOYOTA (200 EAST AVE, CHICO, CA 95926) WAS CONTACTED AND CONFIRMED THAT PARTS WERE... Read more
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE THE VEHICLE WAS IDLING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS A COOLANT FAILURE, CYLINDER NUMBER 2, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT CALLED ORLEANS FORD (1405 S MAIN ST, MEDINA, NY 14103, (585) 798-4316) HOWEVER, ... Read more
JEEP
GRAND CHEROKEE
(2015) - ENGINE AND ENGINE COOLING
Oct 14, 2020
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. LARRY H. MILLER CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114; (505) 633-2050) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MAN... Read more
Incident date: Oct 6, 2020
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THOMPSONS CHRYSLER DODGE JEEP RAM (126 FORNI RD, PLACERVILLE, CA 95667) WAS CONTACTED AND CONFIRME... Read more
Incident date: Apr 23, 2019
MY WATER PUMP FAILED AT 57,000 MILES WHILE ON THE FREEWAY. THE CAR STALLED AT 30 MPH UNTIL I COULD FINALLY EXIT. VERY DANGEROUS SITUATION. AFTER LEAVING TWO MESSAGES ON BMW DEALER VOICE MAIL, I WAS TOWED TO NEAREST AUTO SHOP THAT I HAD USED PREVIOUSLY. $1450 IN REPAIRS FOR FAULTY WATER PUMP/THERMOSTAT (BAD DESIGN FLAW - ELECTRONIC SENSOR ISSUE? ) BMW WILL NOT REIMBUSRSE ME SINCE REPAIRS WEREN'T... Read more
CHEVROLET
SILVERADO 1500
(2015) - ENGINE AND ENGINE COOLING
Oct 2, 2020
Incident date: Sep 14, 2020
TL* THE CONTACT OWNS A 2015 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT HE NOTICED A SMALL LEAK COMING FROM THE RADIATOR. THE VEHICLE WAS TAKEN TO JEFF SCHMITT CHEVROLET SOUTH (125 S GEBHART CHURCH RD, MIAMISBURG, OH 45342) AND IT WAS STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MECHANIC REFUSED TO LOOK AT THE RADIATOR. THE CONTACT REMINDED THE DEALER THAT TSB #: P1513F DESCRIBED TH... Read more
Incident date: Sep 30, 2020
TL* THE CONTACT OWNS A 2016 RAM 2500 PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVA... Read more
Incident date: Sep 16, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED BOB RICHARDS CHRYSLER DODGE JEEP RAM (1666 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829; (803) 663-9500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED ... Read more
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH CHAPMAN LAS VEGAS DODGE CHRYSLER, JEEP, RAM (3175 EAST SAHARA AVENUE, L... Read more
Incident date: Sep 21, 2020
TL* THE CONTACT OWNS 2015 BMW 328I. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO BMW OF ROSEVILLE (500 AUTOMALL DR, ROSEVILLE, CA 95661) WHERE A DIAGNOSTIC TEST WAS PERFORMED ON THE VEHICLE AND THE CONTACT WAS INFORMED THAT THE ENGINE COOLANT THERMOSTAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND... Read more
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT WHILE INSIDE OR OUTSIDE THE VEHICLE, THERE WAS AN ABNORMAL ODOR. THE CONTACT LOOKED UNDER THE HOOD AND NOTICED THAT THE COOLANT TANK WAS LOW. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO WILLIAMS SCION OF ELMIRA (951 COUNTY ROAD 64, ELMIRA, NY 14903) WHERE THE VEHICLE WAS DIAGNOSED HOWEVER, THE MECHANIC FAILED TO ... Read more
Incident date: Sep 21, 2020
TL* THE CONTACT OWNS A NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE OVERHEATED AND LOST POWER. THE CONTACT NOTICED COOLANT LEAKING. THE CONTACT ADDED WATER TO VEHICLE HOWEVER, THE WATER ALSO LEAKED FROM THE VEHICLE. ADDITIONALLY, WATER WAS LEAKING FROM THE EXHAUST TIP. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AUTONATION NISSAN TEMPE (7755 S AU... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LAMPE CHRYSLER DODGE JEEP RAM (151 N. NEELEY ST, VISALIA, CA 93291; (559) 737-6400) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER E... Read more
Incident date: Sep 10, 2020
TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO OVERHEAT WITH THE ENGINE FANS RUNNING HIGH. A WARNING MESSAGE ON THE INSTRUMENT PANEL ALSO READ, "IF YOU KEEP DRIVING, THE VEHICLE WILL CATCH FIRE. THE CONTACT IMMEDIATELY PULLED OVER AND SHUTOFF THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE ... Read more
Incident date: Sep 7, 2020
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 40 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE DRIVER STATED THAT THE OIL LEVEL WARNING LIGHT AND ANOTHER UNKNOWN WARNING LIGHT WERE ILLUMINATED. THE CONTACT STATED HE ARRIVED AND PUSHED THE VEHICL... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED RACKLEY CHRYSLER DODGE JEEP RAM (5050 E WINNEMUCCA BLVD, WINNEMUCCA, NV 89445: (775) 623-5005), LITHIA CHRYSLER JEEP DODGE RAM OF KLAMATH FALL... Read more
Incident date: May 8, 2019
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DAYTON ANDREWS CHRYSLER DODGE JEEP RAM FIAT (2388 GULF TO BAY BLVD, CLEARWATER, FL 33... Read more
Incident date: Sep 4, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTU... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED AUTO NATION CHRYSLER DODGE JEEP RAM DEALER BELLEVUE SERVICE CENTER (120 ... Read more
Incident date: Sep 2, 2020
TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED WHILE DRIVING 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM CLICK HYUNDAI AUTO MALL TUCSON (700 W AUTO MALL DR, T... Read more
Incident date: May 1, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO REPAIR THE DEFECT WAS UNAVAILABLE. THE MANUFACTURER AND LOCAL DEALER LARRY H MILLER DODGE LOCATED AT 755 N 500 W, WEST BOUNTIFUL, UT 84010, WERE MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STAT... Read more
Incident date: Jun 18, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THE VEHICLE WAS LEAKING COOLANT. THE COOLANT WARNING LIGHT INDICATED COOLANT LEVEL WAS LOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO LOCATE THE AREA OF THE LEAK. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE ... Read more
Incident date: Nov 15, 2019
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CARSON DODGE CHRYSLER JEEP RAM (3059 S. ... Read more
Incident date: Aug 20, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 40-45 MPH, THE VEHICLE STALLED WITH THE COOLANT AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO BILL BROWN FORD (32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244) WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COOLANT STAND PIPE NEEDED TO BE REPLACED. THE MANUFACT... Read more
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP AND DEPRESSING THE ACCELERATOR, THE VEHICLE HESITATED AND THEN ABRUPTLY SPED OFF WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 19V347000 (LATCHES/ CONSUMER STATED VEHICLE WAS TAKEN TO SEVERAL DEALERS TO REPAIR THE RECALL NO ONE HAD THE PARTS. NOW MANUFACTURER IS CALL... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2008 JEEP COMMANDER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE ENGINE STARTED REVVING AND THE TEMPERATURE GAUGE BEGAN TO RISE. THE CONTACT STATED THE AIR BAGS, TRACTION AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE BUT EXPERIENCED THE FAILURE AND SHIFTED TO 4TH GEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC... Read more
Incident date: Aug 18, 2020
TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER LITHIA GRANTS PASS AUTO CENTER (1421 NE 6TH ST, GRANTS PASS, OR 97526) WAS CONTACTED AND CONF... Read more
Incident date: Jun 8, 2020
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE LOW COOLANT WARNING LIGHT WAS ILLUMINATED AND SHE HEARD AN ABNORMAL SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED ON AUGUST 12, 2020 WHILE STARTING THE IGNITION, SHE SAW WHITE SMOKE EXITING THE EXHAUST PIPE. THE CONTACT STATED SHE WHILE INSPECTING T... Read more
Incident date: Aug 13, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTU... Read more
Incident date: Aug 9, 2020
TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING 25-30 MPH, THE VEHICLE SHUTOFF WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED THE COOLANT RESERVOIR WAS EMPTY. THE CONTACT PUSHED THE VEHICLE TO HER RESIDENCE. THE CONTACT STATED THAT THE NEXT DAY SHE NOTICED COOLANT MIXED IN WITH THE ENGINE OIL. THE CONTACT CALLED JACK G... Read more
Incident date: Jul 15, 2020
TL* THE CONTACT OWNS A 2013 FOR FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE WAS SHAKING WHILE THE ENGINE COOLANT LIGHT AND CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. IN ADDITION, THE VEHICLE TEMPERATURE GAUGE CHANGED FROM COOL TO HOT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT IT WAS AN INACC... Read more
Incident date: Aug 11, 2020
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ENGINE COOLANT OVER TEMPERATURE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A FLUID LEAK WAS PRESENT BEHIND THE WATER PUMP. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER MCGOVERN FORD LOCATED AT 1212 WESTFORD ST, LOWELL, MA 01851... Read more
Incident date: Aug 3, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTU... Read more
Incident date: Jul 3, 2020
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE PISTON BLEW WITHOUT WARNING AND CAUSED OIL TO LEAK INTO THE ENGINE AND CAUSED THE ENGINE TO BURN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) THE VEHICLE WAS TAKEN TO THE STOKES KIA DEALER (202 S GOOSE CREEK BLVD, GOOSE CREEK, SC 29445) WHERE IT WAS STATED THAT NO CODES ... Read more
Fire
Incident date: Oct 10, 2019
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, WHITE SMOKE BEGAN TO EMIT FROM THE REAR END OF THE VEHICLE AS THE "PULL OVER IMMEDIATELY' AS WELL AS THE CHECK ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT IMMEDIATELY PULLED OVER AND SHUT THE VEHICLE OFF. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO HOMETOWN KIA (111 MIDTOW... Read more
Fire
Incident date: Jun 22, 2020
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE OVERHEATED WHILE DRIVING. THE CONTACT STATED THAT THE LOW COOLANT LEVEL WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THERE WAS EVIDENCE OF A COOLANT LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COOLANT RESERVOIR AND CYLINDER HEAD ... Read more
Incident date: Oct 24, 2019
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED THE WILDER CHRYSLER JEEP DODGE RAM DEALER LOCATED AT 53 JETTA WAY, PORT ANGELES, WA 98362, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL ... Read more
Incident date: Jul 20, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. TH... Read more
Incident date: Jul 20, 2020
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER DAVID TAYLOR CHRYSLER-DODGE-JEEP-RAM-FIAT (2052 US-641, MURRAY, KY 42071) WAS CONTACTED AND C... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - ENGINE AND ENGINE COOLING
Jul 15, 2020
Incident date: Sep 11, 2019
TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE LEAKED WATER AND COOLANT, CAUSING THE CONTACT TO CONTINUALLY TOP OFF THE FLUIDS. ADDITIONALLY, THE AIR BAGS WARNING LIGHT WAS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V611000 (EQUIPMENT) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS TAKEN TO GARBER CHRYSLER DODGE JEEP RAM LOCATED AT ... Read more
Incident date: Jun 19, 2020
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE REVERSING OUT OF HER DRIVEWAY, THE INSTRUMENT PANEL SHOWED THE ENGINE TEMPERATURE WAS HIGH AND THE VEHICLE STARTED TO JERK. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AFTER A FEW MINUTES AND THE WARNING LIGHT DISAPPEARED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ... Read more
Incident date: Jun 12, 2020
TL* THE CONTACT OWNS 2017 RAM 1500. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER:19V757000 (ENGINE AND ENGINE COOLING). HOWEVER, THE PARTS TO DO THE REPAIR WERE AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER LYNCH CHEVROLET OF MUKWONAGO (280 E WOLF RUN, MUKWONAGO, WI 53149) WAS CONTACTED AND STATED TH... Read more
Fire
Incident date: Jul 4, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HER DAUGHTER DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AL PACKER FORD WEST PALM BEACH (1530 N. MILITARY TRAIL, WEST PALM BEACH, FL 33409) TO RECEIVE THE FREE REPAIR. SEVERAL DAYS AFTER THE VEHICLE WAS REPAIRED, THE CHECK ENGINE WARNING LIGHT BEGA... Read more
Incident date: Jul 5, 2020
TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A TRAFFIC LIGHT, WHEN DEPRESSING THE ACCELERATOR PEDAL AND SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE PARKED AT A NEARBY PARKING LOT, THEN DEPRESS BUTTON TO OPEN THE HOOD AND SAW FIRE EXITING THE HOOD. THE CONTACT CALLED THE FIRE DEPAR... Read more
Fire
Incident date: Apr 19, 2015
TL* THE CONTACT OWNS A 2010 BMW 535I. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BATTERY DISCHARGING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVE BELTS, BATTERY, INTELLIGENT BATTERY SENSOR (IBS) SYSTEM, BOLTS, HOSE AND ENGINE COOLING SYSTEM NEEDED TO BE REPLACED. THE CON... Read more
Incident date: May 31, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT COOLANT LEAKED INTO THE ENGINE CAUSING A MISFIRE IN CYLINDER #3. THE CHECK ENGINE WARNING LIGHT AND LOW COOLANT LEVEL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MARCOTTE FORD SALES INC (1025 MAIN ST, HOLYOKE, MA 01040) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT RE... Read more
Incident date: Jun 30, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERT OGDEN CHRYSLER DODGE JEEP RAM (8421 W. EXPY 83, HARLINGEN, TX 78552, (956) 335-3018) WAS CONTACTED ... Read more
Incident date: Jun 29, 2020
TL* THE CONTACT OWNS A 2017 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWN CHRYSLER JEEP DODGE RAM (# 1001 N. MILLER ST, WENATCHEE, WA 98801) WAS CONTACTED AND CON... Read more
Incident date: May 27, 2020
MY EXACT VEHICLE RAM PROMASTER I4 3L TURBO DIESEL WITH FACTORY AIR IS ON A SAFETY RECALL FOR BAD COOLANT FAN, BUT CHRYSLER IS SAYING THAT MY VIN DOES NOT QUALIFY. THE CHRYSLER DEALER TELLS ME I NEED TO REPLACE MY COOLING FAN BECAUSE IT IS SHORTING AND BLOWING THE FUSE AND POSSIBLY AFFECTING THE RELAY ALSO. THIS FAN CODE IS ALSO PUTTING THE VAN IN LIMP MODE AND NOT ALLOWING THE DIESEL PARTICULATE F... Read more
Incident date: Jun 25, 2015
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS REPAIRED AT CAPITOL HYUNDAI MONTGOMERY LOCATED AT 2820 EASTERN BLVD, MONTGOMERY, AL 36116. THE FAILURE RECURRED AFTER 50,000 MILES AND THE FAILURE WAS REPAIRED BY THE SAME DEALER. THE FAILURE RECURRED AND THE DEALER TOLD THE CONTACT THAT ... Read more