Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,899 complaints - component: ENGINE AND ENGINE COOLING
Incident date: Jan 1, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT HAD TAKEN THE VEHICLE TO DICK SMITH HYUNDAI (825 CONGAREE RD, GREENVILLE, SC 29607) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE AND REMAINED IN THE DEALER POSSESSION FOR OV... Read more
Incident date: Mar 4, 2021
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED, WHEN THE OVERHEAT AND EMERGENCY PULLOVER WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT HE POURED WATER INTO THE RADIATOR RESERVOIR AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. TH... Read more
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEBB HYUNDAI HIGHLAND (9236 SOUTH INDIANAPOLIS BLVD, HIGHLAND, IN 46322) AND THE MANUF... Read more
Incident date: Nov 30, 2020
TL* THE CONTACT OWNS A 2009 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LIBERTY HYUNDAI (305 NJ-17, MAHWAH, NJ 07430, (201)529-2400) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASO... Read more
JEEP
GRAND CHEROKEE
(2015) - ENGINE AND ENGINE COOLING
Mar 17, 2021
Incident date: Nov 17, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER JEEP BROADWAY (5445 S BROADWAY, LITTLETON, CO 80121, (303) 578-6103) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED T... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT MADE A... Read more
JEEP
GRAND CHEROKEE
(2015) - ENGINE AND ENGINE COOLING
Mar 16, 2021
Incident date: Mar 16, 2021
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING). LARSON CHRYSLER JEEP DODGE RAM (2001 N. MERIDIAN, PUYALLUP, WA 98371, (253) 845-1725) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER INSTRUCTED THE DEALER TO NOT PLACE ANY ADDITIONAL... Read more
Incident date: Jul 7, 2020
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE DRIVING HE HEARD A LOUD KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT LEAKED INTO THE ENGINE CAUSING THE ENGINE TO MISFIRE. THE VEHICLE WAS NEXT TAKEN TO TOWN AND COUNTRY FORD (7800 E LLOYD EXPY, EVANSVILLE, IN 47715) WHERE THE MECHANIC I... Read more
Incident date: Feb 16, 2021
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PEARSON HYUNDAI (9530 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) AND THE MANUFACTURER W... Read more
Incident date: Dec 1, 2020
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE ISSUE HOWEVER, THE MANUFACTURER STATED THAT THEY WERE UNABLE TO PROVIDE ANY ADDITIONAL ASSISTANCE. A CASE WAS OPENED HOWEVER, DUE TO THE L... Read more
Incident date: Mar 9, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED HUNTINGTON BEACH HYUNDAI (16751 BEACH BLVD, HUNTINGTON BEACH, CA 92647) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEE... Read more
Incident date: Mar 10, 2019
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THREE UNKNOWN DEALER WERE CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISC... Read more
Incident date: Jan 1, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED KUNES COUNTRY HYUNDAI OF QUINCY (207 N 36TH ST, QUINCY, IL 62301, (217) 228-1700) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACT... Read more
Incident date: Jan 7, 2021
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. EDWARDS HYUNDAI (LOCATED AT 11029 32ND AVE, COUNCIL BLUFFS, IA 51501, (712) 366-9411) WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASON... Read more
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CITY WORLD HYUNDAI (3350 BOSTON RD, THE BRONX, NY 10469, (888) 886-3571) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD ... Read more
Incident date: Jan 28, 2021
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED. THE ENGINE OIL AND ENGINE COOLANT WARNING LIGHTS WERE ILLUMINATED. AN AUDIBLE CHIME AND THE MESSAGE "CAUTION IMMEDIATE ALERT CHANCE OF FIRE" WAS DISPLAYED. THE CONTACT PARKED THE VEHICLE AND THE NEXT DAY AN INDEPENDENT MECHANIC FILLED THE ENGINE COOLANT RESERVOIR AND DROVE THE VEHICLE TO THE... Read more
Incident date: Jan 26, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SOUTH BAY HYUNDAI (20433 HAWTHORNE BLVD, TORRANCE, CA 90503) AND THE MANUFACTURER WERE... Read more
VOLKSWAGEN
PASSAT
(2016) - ENGINE AND ENGINE COOLING
Feb 25, 2021
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT OVERHEARD AND ABNORMAL NOISE AS THE OIL WARNING LIGHT ILLUMINATED. THE CONTACT WAS APPROACHING A HILL AND ATTEMPTED TO DEPRESS THE BRAKE PEDAL WHICH FAILED TO ENGAGE PROPERLY. THE CONTACT APPLIED THE PARKING BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ... Read more
JEEP
GRAND CHEROKEE
(2018) - ENGINE AND ENGINE COOLING
Feb 25, 2021
Incident date: Jan 18, 2021
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V699000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS INFORMED BY FIRKINS CHRYSLER DODGE JEEP RAM (2700 1ST ST, BRADENTON, FL 34208) THAT PARTS WERE NOT YET AVAILABLE AND ONLY 1 UNIT PER MONTH OF PARTS WOULD BE SHIPPED AND AVAILABILITY TO PLACE AN ORDER FOR PARTS WOULD BE APPROXIMATELY 7 MO... Read more
JEEP
GRAND CHEROKEE
(2018) - ENGINE AND ENGINE COOLING
Feb 23, 2021
Incident date: Dec 16, 2019
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED AND WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE EGR COOLER HAD BEEN REPLACED TWICE. THE CONTACT THEN RECEIVED NOTIFICATION OF... Read more
Incident date: Feb 18, 2021
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT'S WIFE WAS ABLE TO RESTART THE VEHICLE AND DROVE HOME. THE CONTACT STATED THAT THE VEHICLE HAD BEEN TAKEN TO HERITAGE FORD (2075 EDSEL LN NW, CORYDON, IN 47112) FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 20V... Read more
Incident date: Oct 14, 2019
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO RON SAYER'S CHRYSLER JEEP DODGE (490 NORTHGATE MILE IDAHO FALLS, ID 83401) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD ... Read more
Incident date: Feb 11, 2021
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO STIVERS HYUNDAI (101 NEWLAND RD, COLUMBIA, SC 29229, (803) 788-6800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HA... Read more
Incident date: Jan 19, 2021
JAYCO RV. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 19V-705. *LD THE CONSUMER STATED HE WAS HAVING A DIFFICULT TIME FINDING A DEALER THE COULD SCHEDULE AN APPOINTMENT TO COMPLETE THE RECALL REPAIR. *JS
Incident date: Jan 15, 2020
TL* THE CONTACT'S MOTHER OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS FLASHING ON THE INSTRUMENT PANEL. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT'S MOTHER TOOK THE VEHICL... Read more
Incident date: Feb 3, 2021
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO ED VOYLES HYUNDAI ATLANTA (2135 COBB PKWY SE, SMYRNA, GA 30080, (770)952-8881) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUF... Read more
Incident date: Feb 1, 2021
TL* THE CONTACT'S MOTHER OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED AN UNKNOWN DEALER WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE VALVE CO... Read more
Incident date: Jan 1, 2021
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE COOLANT INDICATOR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SUNNYSIDE MOTOR CO., INC. (944 MAIN ST, HOLDEN, MA 0152; (508) 829-4333) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS COOLANT IN THE CYLINDER AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: Jan 23, 2021
TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE LOSS MOTIVE POWER, VEERED TO THE RIGHT, AND STALLED. THE CONTACT HAD VEHICLE TOWED TO THE RESIDENCE. THE CONTACT CALLED THE LOCAL DEALER PUENTE HILLS CHRYSLER DODGE JEEP RAM (17280 GALE AVE, CITY OF INDUSTRY, CA 91748) AND WAS MADE AWARE THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE A... Read more
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT TWICE THE VEHICLE FAILED TO START-UP WITHOUT WARNING, AFTER SEVERAL ATTEMPTS. THE CONTACT TOOK THE VEHICLE TWICE TO AN INDEPENDENT MECHANIC WHERE SHE HAD THE ALTERNATOR REPLACED ON BOTH OCCASIONS. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RE... Read more
JEEP
GRAND CHEROKEE
(2014) - ENGINE AND ENGINE COOLING
Jan 12, 2021
Incident date: Jan 9, 2021
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GRAND JUNCTION CHRYSLER DODGE JEEP RAM (2578 US-6 &, HWY 50, GRA... Read more
Incident date: Jan 5, 2021
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE, AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT CENTRAL VALLEY CHRYSLER JEEP DODGE RAM (4460 MCHENRY AVE, MODESTO, CA 95356) WAS CONTACTED AND HE WAS INFORMED THAT THE PARTS WOUL... Read more
Incident date: Sep 15, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT ENGINE COOLANT LEAKED FROM THE VEHICLE WITH THE ENGINE COOLANT WARNING MESSAGE ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT HE FREQUENTLY REFILLED THE COOLANT DUE TO THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 12V55... Read more
JEEP
GRAND CHEROKEE
(2015) - ENGINE AND ENGINE COOLING
Dec 29, 2020
Incident date: Jul 13, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V475000 (ENGINE AND ENGINE COOLING) AND 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION CHRYSLER DODGE JEEP (200 A... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE STATED THE VEHICLE ENGINE COOLING SYSTEM FAILED. THE CONTACT STATED THAT A MESSAGE WAS RECEIVED ON THE INSTRUMENT PANEL STATING THAT THE COOLANT SYSTEM WAS LOW AND SERVICE WAS REQUIRED. THE CONTACT STATED THAT COOLANT NEEDED TO BE ADDED EVERY TWO WEEKS TO THE VEHICLE FOR THE ENGINE NOT TO FAIL. THE CONTACT ALSO STATED THAT THE COOLANT FAILURE STARTED I... Read more
JEEP
GRAND CHEROKEE
(2015) - ENGINE AND ENGINE COOLING
Dec 18, 2020
Incident date: Dec 7, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MULLAHEY CHRYSLER DODGE JEEP RAM (740 BUENA FORTUNA CIRCLE, ATASCADERO, CA 9342... Read more
MERCEDES-BENZ
CLA250
(2017) - ENGINE AND ENGINE COOLING
Dec 16, 2020
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT SOON AFTER HAVING HER OIL CHANGED, A COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE COOLANT WAS ADDED. THE CONTACT ALSO MENTIONED THAT THE HOME SCREEN WOULD GO BLANK INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. UPON INVESTIGATION, THE CONTACT L... Read more
TOYOTA
COROLLA MATRIX
(2007) - ENGINE AND ENGINE COOLING
Dec 9, 2020
Incident date: Aug 1, 2020
TL* THE CONTACT OWNS A 2007 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE VEHICLE STALLED WHILE ATTEMPTING TO ACCELERATE AND APPROXIMATELY 20 SECONDS LATER, THE ENGINE SUDDENLY OPERATED AS NORMAL AND THE DRIVER WAS ABLE TO DRIVE NORMALLY. THE FAILURE HAD OCCURRED ON SEVERAL OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HOFFMAN TOYOTA LOC... Read more
Incident date: Dec 4, 2020
LOSS OF COOLANT APPROXIMATELY EVERY 45 DAYS. NO VISIBLE SIGNS OF LEAKINF AND A PRESSURE TEST DID NOT SHOW ANY NON VISIBLE LEAKS. YET I HAVE TO REFILL AFTER A LOW COOLANT ERROR AS STATED. A GOOGLE SEARCH FOUND QUITE A FEW OWNERS WITH THE SAME PROBLEM ON THE 2013 MODEL.
Incident date: Oct 19, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE COOLANT LEVEL WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONFIRMED THAT THE COOLANT LEVEL WAS LOW, AND TOPPED OFF THE FLUID TO THE RECOMMENDED LEVEL. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE INSPECTED HOWEVER, THE MECHANIC FAILED TO LOCATE A COOLANT LEAK. THE ISSUE RECURRED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECH... Read more
Incident date: Oct 14, 2020
CHECK ENGINE LIGHT WENT ON IN OUR SON'S 2018 VOLVO XC90 ON OCTOBER 14, 2020. WE SELECTED THE VOLVO BRAND SINCE IT IS SYNONYMOUS WITH "SAFETY". *BF I BROUGHT THE VEHICLE INTO VOLVO SERVICE ON OCTOBER 15, 2020 AND LEARNED THAT THE RIGHT REAR WHEEL WELL LEAK DETECTION PUMP WAS DAMAGED DUE TO RODENTS CHEWING THROUGH THE WIRING. SAFETY ISSUE #1: THE VEHICLE WOULD NOT PASS INSPECTION UNLESS THE... Read more
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER SUNLAND PARK CHRYSLER LOCATED AT 950 CROCKETT ST, EL PASO, TX 79922, WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXC... Read more
Incident date: Mar 7, 2019
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT STATED THAT THE RADIATOR WAS LEAKING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THE COOLANT LEVEL WAS DRAINED QUICKLY. THE VEHICLE WAS TAKEN TO GRESHAM CHRYSLER DODGE JEEP RAM (855 NE BURNSIDE RD, GRESHAM, OR 97030, (503) 743-0444) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MEC... Read more
Incident date: Nov 8, 2020
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVEN AT VARIOUS SPEEDS. THE CONTACT'S HUSBAND A CERTIFIED MECHANIC, REPLACED ONE WATER HOSE. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBERS: 12V551000 (ENGINE AND ENGINE COOLING) AND 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANU... Read more
Incident date: Oct 17, 2020
TL* THE CONTACT OWNS A 2012 CHRYSLER 200. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE WAS PULLING TO LEFT WITH THE TEMPERATURE GAUGE RISING RAPIDLY. THE CONTACT STATED THE ENGINE OVERHEAT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH... Read more
Incident date: Nov 2, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START-UP WITHOUT WARNING, AFTER SEVERAL ATTEMPTS. THE CONTACT ALSO STATED THAT THE VEHICLE WAS UNABLE TO SHIFT GEARS DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE SENSOR. THE CONTACT THEN DISCOVERED NOTIFICATION OF NHTSA CAMPAIGN NUMBE... Read more
Incident date: Nov 3, 2020
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT REQUIRED EXTRA EFFORT TO SLOW AND STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT A BYSTANDER ASSISTED HIM WITH... Read more
Incident date: Sep 12, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 80 MPH AND TOWING A TRAILER, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED MULTIPLE TIMES AND REMAINED AT THE RESIDENCE OF AN ACQUAINTANCE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPLA... Read more
Incident date: Oct 4, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE COOLANT OVER TEMPERATURE WARNING LIGHT ILLUMINATED. THE VEHICLE COASTED TO A STOP AND THE CONTACT REFILLED THE COOLANT LEVEL TO LET THE VEHICLE COOL DOWN BEFORE CONTINUING TO DRIVE. THE CONTACT TOOK THE VEHICLE TO WESTFIELD FORD (6200 SOUTH LA GRANGE ROAD, COUNTRYSIDE, IL 60525; (708) 354-860... Read more
Incident date: Oct 24, 2019
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER ... Read more