Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
Incident date: Dec 30, 2016
HELLO THE VEHICLE STOPS AND STALLS WHILE DRIVING AND THERE IS A STRONG POSSIBILITY OF CRASHING THIS VEHICLE IF THIS IS NOT RESOLVED. THIS HAS OCCURRED TWICE AND IT'S VERY SCARY WHILE DRIVING. I SAW A SIMILAR RECALL FOR 2010 HONDAS THAT HAVE THE SAME ISSUE. PLEASE HELP! *TR
Incident date: Jan 3, 2017
I WAS DRIVING MY NEW CAR HAVEN'T MADE MY FIRST CAR PAYMENT. I WAS ON EXPRESSWAY GOING 65 MILES PER HOUR WHEN MY CAR STALLED COMPLETELY TURNED OFF. MANAGED TO GET TO EMERGENCY LANE SCARED TO DEATH. DEALER WANTED ME TO WAIT TILL TOMORROW TO BRING CAR IN I DON'T THINK SO. THEY SAID THEY HAVEN'T HAD ANY PROBLEMS WITH THIS CAR BUT THIS MORNING I SEE SEVERAL OTHER YEARS HAVE THIS PROBLEM. I'M LUCKY I WA... Read more
Incident date: Dec 31, 2016
I WENT FOR AN OIL CHANGE AND WAS TOLD THAT THE ENGINE CAGE IS SEVERELY ROTTING AWAY AND DRIVING MY CAR IS A ROAD HAZARD. I ONLY HAVE 138,000 MILES ON MY CAR AND WOULD LIKE TO DRIVE IT UNTIL IT DIES...BUT RIGHT NOW I WAS TOLD THE REPLACEMENT PART IS NO LONGER MADE AND I WOULD HAVE TO FIND A SALVAGE CAR TO FIND A REPLACEMENT PART. THE QUADRANT REMAINS THAT I BOUGHT A USED CAR FROM A CHRYSLER DEALER ... Read more
Incident date: Oct 14, 2016
WHEN I FIRST START THE VEHICLE IT MAKES A LOUD WHINE NOISE FOR ABOUT 2 TO 5 MIN. THEN SEEMS TO GO AWAY. IF THE VEHICLE SITS FOR 3 TO 4 HOURS IT WILL DO THE SAME NOISE AGAIN. DEALER TOLD ME THAT ALL THE SIX CYLINDERS MAKE THAT NOISE AND IT'S NORMAL. HAVE NEVER OWNED A VEHICLE THAT MAKES A WHINE NOISE WHERE SOMETHING WASN'T WRONG ESPECIALLY AT AROUND 6000 MILES ON THE VEHICLE. THE VEHICLE WAS STATIO... Read more
NISSAN
PATHFINDER
(2006) — ENGINE AND ENGINE COOLING
Dec 29, 2016
Incident date: Oct 29, 2016
I PAID OFF MY PATHFINDER LAST YEAR. JUST ABOUT 2 MONTHS AGO AFTER LEAVING A FRIENDS HOUSE THE TRUCK STARTED TURNING ON ALL THE DASH BOARD LIGHTS, I DIDN'T KNOW WHAT TO EXPECT. I DROVE IT VERY SLOWLY HOME NOT EVEN A MILE AWAY, I TURNED IT OFF AND NEXT DAY..MY SURPRISE IT DIDN'T TURN ON TO TAKE TO THE MECHANIC. I CALLED THE TOW TRUCK TO TAKE IT IN TO NISSAN DEALER AND THEY FOUND THAT THE RADIATOR FL... Read more
Incident date: Nov 7, 2016
THE HYDRAULIC LIFTERS 'AFM' COLLAPSED, LIFTER WAS IN LOCKED POSITION CAUSING LIFTER TO TAP ON CAMSHAFT, BY TAPING ON CAMSHAFT CAUSED DE-LAMENTATION OF HARDENING ON CAMSHAFT, WHICH DAMAGED CAMSHAFT AND LIFTERS. THE ACCELERATION AND DE-ACCELERATION OF THE VEHICLE BECAME A MAJOR SAFETY ISSUE. THE VEHICLE WENT FROM V-8 MODE TO V-4 MODE, THIS ABRUPT REDUCTION IN SPEED WOULD HAPPEN AND DID HAPPEN WHILE ... Read more
Incident date: Dec 22, 2016
WHILE CAR WAS ACCELERATING ON THE INTERSTATE A LOUD KNOCKING NOISE BEGAN. THE ENGINE NOISE CONTINUED TO GROW. I STOPPED MOMENTARILY FOR AN APPOINTMENT PRAYING THE CAR WOULD START. WHEN I CAME BACK OUT IT DID RESTART BUT THE ENGINE NOISE WAS WORSE, I CALLED THE LOCAL HYUNDAI DEALERSHIP & DESCRIBED THE SITUATION. I INFORMED THEM I WOULD BE DRIVING THE CAR TO THEM. NOT ONCE DID THEY MENTION ENGI... Read more
Incident date: Dec 23, 2016
WHILE I WAS DRIVING I HAD COME TO A STOP AT THE STOP LIGHT. WHEN IT TURNED GREEN I BEGAN TO MAKE A LEFT TURN. HALFWAY THROUGH THE TURN AT A FEW MILES AN HOUR MY ENGINE LIGHT AND TRACTION CONTROL LIGHTS CAME ON. AT THE SAME TIME THE ENGINE BEGAN TO REV TO ABOUT 4500 RPM. IT DIED DOWN QUICKLY. I THEN HAD NO RESPONSE FROM THE ACCELERATOR. LUCKILY I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AS I H... Read more
Incident date: Nov 14, 2016
BOUGHT A BRAND NEW, 2016 F150 LARIAT V8 4X4. AT CIRCA 2500 MILES THE VEHICLE STARTED TO MAKE AN UNUSUAL NOISE WHEN DRIVING AT 45 TO 60-MPH. TOOK THE VEHICLE FOR REPAIR TO THE DEALERSHIP. DEALERSHIP HEARD THE NOISE ALSO, BUT WERE NOT ABLE TO LOCATE/FIX IT. THEY ADVISED ME TO CONTINUE DRIVING THE CAR TO SEE IF THE NOISE INCREASED. AT CIRCA 3750 MILES, I TOOK THE VEHICLE TO THE DEALERSHIP FOR A SECON... Read more
Incident date: Dec 15, 2016
THE ENGINE OIL COOLER ON THE PENTASTAR 3.6L V-6 ENGINE CRACKED CAUSING OIL TO LEAK ONTO OTHER ENGINE PARTS AND THE GROUND. I NOTICED THE OIL LEAKING AFTER DRIVING APPROXIMATELY 4 MILES. THIS COULD EASILY START A FIRE OR CAUSE AN ENGINE TO SEIZE. *TR
Incident date: Dec 14, 2016
THERE WAS A RECALL FOR MY VEHICLE TO REPLACE THE HIGH PRESSURE FUEL PUMP. THIS WAS REPLACED AND 1 WEEK LATER THE CHECK ENGINE LIGHT CAME ON. TAKEN TO DEALER. DIAGNOSED AS CATALYTIC CONVERTER. THE CATALYTIC CONVERTER IS UNDER A PUBLIC SERVICE EXTENDED WARRANTY (10 YEARS, 120,000 MILES WHICHEVER COMES FIRST). OF COURSE I NOW HAVE 138,000 MILE ON THE VEHICLE. GMC WILL NOT COVER REPAIR COSTS. THIS SH... Read more
VOLKSWAGEN
JETTA
(2012) — ENGINE AND ENGINE COOLING
Dec 21, 2016
Incident date: Dec 18, 2016
COOLANT CAME THEN WENT OFF AFTER SHUTTING OFF CAR TURNING BACK THEN 3DAYS LATER ENGINE LIGHT CAME ON WHILE DRIVING PULLED OVER TURNT CAR OFF TURNED ON AFTER 5 MINS ENGINE LIGHT CUT OFF. 2 DAYS LATER ENGINE LIGHT CAME BACK ON. *TR
Incident date: Dec 1, 2016
ATTORNEY REPRESENTING 40 CONSUMERS REQUESTS NHTSA TO INVESTIGATE A DANGEROUS VALVE MANUFACTURING DEFECT IN 2006-2015 CORVETTES Z06 L27 AND 427 ENGINES . *SMD THE CONSUMER STATED THE DEFECT RESULTS IN EXCESSIVE ENGINE VALVE NOISE, AND THEN CATASTROPHIC ENGINE FAILURE, EVEN ON VEHICLES WITH VERY FEW MILES ON THE ODOMETER. THE CATASTROPHIC ENGINE FAILURE WHICH RESULTS FROM THE DEFECT, RESULTS IN A... Read more
Incident date: Dec 20, 2016
AT FIRST THE CAR WOULD NOT TURN OVER WHEN TRYING TO START, HAPPENED WHEN USING KEY IN IGNITION AS WELL AS USING THE REMOTE STARTER, THIS WAS RANDOM. WOULD RUN FINE FOR DAYS, SOMETIMES FOR A WEEK, THEN IT WON'T START. ALSO AS THE WEEKS WENT BY WHILE IDLING AT A RED LIGHT, THE CAR JUST QUITS RUNNING, COULDN'T GET IT STARTED, AFTER SEVERAL TRIES, IT STARTS (THANKFULLY). ALSO HAPPENED WHILE IN PARK, ... Read more
Incident date: Dec 20, 2016
MISFIRE P0300 RANDOM DRIVING IN MOTION UP AND DOWN CITY STREETS. *TR
MERCEDES-BENZ
SL500
(2003) — ENGINE AND ENGINE COOLING
Dec 19, 2016
Incident date: Oct 10, 2012
TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ SL500. WHILE DRIVING INTO THE GARAGE, THE ABC PUMP WARNING INDICATOR ILLUMINATED AND THE CONTACT NOTICED SMOKE INSIDE THE VEHICLE. IN ADDITION, THE CONTACT NOTICED A LARGE AMOUNT OF HYDRAULIC FLUID ON THE GARAGE FLOOR. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT AND REAR AXLE VALVE LOCK, AND PRESSURE RESERVOIR FOR THE ABC SYSTEM... Read more
Fire
DRV
ELITE SUITES ALL
(2016) — ENGINE AND ENGINE COOLING
Dec 19, 2016
Incident date: Oct 20, 2016
WE WERE TRAVELING FROM PENNSYLVANIA TO ARIZONA AND HAD STOPPED FOR THE DAY AT A CAMPGROUND IN NORTHERN ARIZONA. WE HAD JUST UNHOOKED OUR TRUCK FROM THE COACH AND WERE GETTING READY TO PUT OUR SLIDES OUT WHEN THE FRONT OF THE COACH SANK TO THE GROUND. I COULDN'T GET THE HYDRAULICS TO RAISE IT SO I CALLED DRV. THEY TOLD ME IT WAS PROBABLY THE HYDRAULIC PUMP THAT FAILED. WE HAVE OWNED THE UNIT SINCE ... Read more
CHEVROLET
SILVERADO 1500
(2004) — ENGINE AND ENGINE COOLING
Dec 18, 2016
Incident date: May 5, 2009
WHEN DRIVING OR STOP AND THE AIR CONDITIONER IS ON IT START BLOWING HOT AIR JUST ON THE LEFT SIDE. THE VEHICLE CAN BE STATIONARY OR IN MOTION. CITY STREET OR A HIGHWAY OR TURNING. *TR
Incident date: Oct 26, 2016
AFTER MY 25,000 MILE MAINTENANCE CHECK I BEGAN NOTICING A FOUL ODOR UPON ENTERING THE CAR. ODDLY ENOUGH, THIS ODOR IS MOST PRONOUNCED WHEN THE CAR HAS BEEN SITTING FOR A FEW HOURS. WHILE THE CAR IS RUNNING AND THE FANS ARE BLOWING, THE SMELL REDUCES IN STRENGTH. HOWEVER, ANYTIME THE CAR IS OFF, THE CABIN FILLS ONCE AGAIN WITH THIS HORRIBLE FOUL ODOR. TO DESCRIBE THE SMELL I WOULD SAY THAT IT'S S... Read more
Incident date: Dec 16, 2016
I WAS DRIVING TO WORK AND MY DRIVERS SIDE AIRBAG CAME ON. A FEW MONTHS PRIOR, WE HAD TO REPLACE THE O2 SENSOR BECAUSE THE CHECK ENGINE LIGHT WAS ON. NOW ON THE SECOND DAY WITH THE AIRBAG LIGHT ON, THE CHECK ENGINE LIGHT CAME BACK ON! IS IT BAD WIRING, WILL MY AIRBAG NOT WORK? *TR
CHEVROLET
SILVERADO 1500
(2003) — ENGINE AND ENGINE COOLING
Dec 15, 2016
Incident date: Dec 15, 2016
THE CHECK ENGINE LIGHT IS ON AND THE OIL READER IS ALL THE WAY TO THE RIGHT AND WHILE DRIVING ON THE HIGHWAY THE REDUCED SPEED WARNING COMES ON THE ENGINE REDUCES SPEED AND CANNOT GO OVER 30 IN A 30 MILE RADIUS IT HAS DONE THIS TO ME 4 TIMES JUST THIS MORNING TO WORK. *TR
Incident date: Dec 14, 2016
THE VEHICLE WILL STALL OUT WHEN THE BRAKES ARE PRESSED ABRUPTLY AND THE SPEED SUDDENLY DECREASES. THIS IS EXTREMELY UNSAFE. ESPECIALLY FOR MY PREGNANT WIFE TO BE DRIVING. WE BOUGHT A SUBARU BECAUSE WE THOUGHT THEY WERE BUILT RIGHT AND SAFE. WE WERE WRONG. *TR
Incident date: Nov 14, 2016
THE WATERHEATER PUMP ON THE CAR IS OUT AT JUST 53L MILES AND CHEVY STATES THAT THIS IS NOT THEIR PROBLEM EVEN THOUGH WE CANT GET THE PART BECAUSE IT IS BACK ORDERED DUE TO SO MANY INDIVIDUALS WITH THE SAME PROBLEM. THE REASON THIS IS A SAFETY ISSUE IS THAT THE CAR CAN NOT DEFROST THE WINDOW FOR VISIBILITY. THIS IS AN ISSUE AND THERE ARE SEVERAL VOLT OWNERS THAT ARE HAVING THE SAME PROBLEM DUE TO T... Read more
Incident date: Aug 15, 2016
IN THE EARLY HOURS OF AUGUST 15TH 2016 MY CADILLAC ESCALADE 2016, VIN [XXX], CAUGHT FIRE WHILE STAYING PARKED (STATIONARY) ALL NIGHT. AS PER THE PICTURES TAKEN BY THE NEIGHBORS, THE ESCALADE TUNED INTO A HUGE FIRE BALL AND BURNED THE TRUCK DOWN TO ASHES. IT ALSO BURNED DOWN TWO OTHER CARS PARKED BEHIND IT AND THE ADJACENT HOUSE ON FIRE. AS PER THE MONTGOMERY COUNTY (MARYLAND) FIRE DEPARTMENT, A... Read more
Fire
Incident date: Dec 2, 2016
WHILE DRIVING IN THE MOUNTAINS OF COLORADO WHILE ON VACATION OUR STEERING WHEEL WAS VIOLENTLY SHAKING AND VIBRATING WHILE BRAKING DOWNHILL. THIS WAS VERY SCARY FOR OUR FAMILY FROM ILLINOIS TO EXPERIENCE. WE SCHEDULED IMMEDIATE REPAIRS AT THE SHOP NEAREST US ON 6/22/2015 WITH 36,206 MILES ON OUR HONDA ODYSSEY. WE HAD NEW ROTORS ON FRONT AND REAR REPLACED AND FRONT BRAKES $685. UNFORTUNATELY, WHIL... Read more
Incident date: Feb 7, 2016
I WAS TAKING MY SON TO TUTORIALS. I TURNED RIGHT AND THE STEERING WHEEL LOCKED UP. TO KEEP FROM HAVING AN ACCIDENT, I HAD TO SLOWLY VEER TO THE LEFT UPON THE MEDIAN. I TURNED ON THE EMERGENCY LIGHTS. THE RADIO WAS STILL PLAYING, BUT THE CAR HAD SIMPLY STOPPED MOVING. I PRESSED THE ENGINE BUTTON TO TURN THE VEHICLE OFF. THEN I PRESSED IT AGAIN TO RESTART IT. IT STARTED WITH NO PROBLEMS AND I CONTI... Read more
CHEVROLET
SILVERADO 2500
(2003) — ENGINE AND ENGINE COOLING
Dec 8, 2016
Incident date: Dec 8, 2016
THE VEHICLE GOES INTO REDUCED ENGINE POWER WHILE DRIVING. THE ENGINE LOSES POWER TO ABOUT 20 MPH. IF DRIVING 70 MPH IT IS VERY DANGEROUS BECAUSE THE SUDDEN REDUCED ENGINE POWER WILL CAUSE A SEVERE ACCIDENT AND POSSIBLY KILL SOMEBODY. THIS HAS BEEN HAPPENING THE LAST FEW MONTHS. *TR
Incident date: Dec 7, 2016
WHILE DRIVING I SMELLED THEN SAW SMOKE COMING OUT OF THE GEAR SHIFT AREA. I PULLED OVER, TURNED OFF AND EXITED MY CAR. I OPENED THE HOOD AND WITHIN MINUTES MY CAR WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT HAD TO COME PUT IT OUT. *TR
Fire
CHRYSLER
SEBRING CONV
(2008) — ENGINE AND ENGINE COOLING
Dec 5, 2016
Incident date: Jun 15, 2015
VEHICLE SHUTS OFF WHILE DRIVING. *TR
Incident date: Dec 1, 2016
2013 HONDA CR-V. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATES WHEN GEAR SHIFTS INTO DRIVE, RESPONDS NORMALLY AFTER SEVERAL SECONDS, DEALERSHIP UNABLE TO DUPLICATE ISSUE. *SMD
CHEVROLET
SILVERADO 1500
(2000) — ENGINE AND ENGINE COOLING
Nov 30, 2016
Incident date: May 5, 2016
HAD TO DISCONNECT THE ANTI LOCK BRAKE SO I COULD STOP. WHEN DRIVING SLOW AND PRESSING ON THE BRAKE PEDAL, THE PEDAL IS SOLID AND DOES NOT MOVE. VERY DANGEROUS. CANNOT STOP THE VEHICLE AT ALL. BRAKE LINES ROTTED OUT. HAS TO REPLACE. TRANSMISSION LINES ROTTED OUT. HAD TO REPLACE. TRANSMISSION OIL COOLER ROTTED OUT. HAD TO REPLACE. FUEL LINES ARE ROTTING OUT. NOT REPLACED YET. DRIVE SHAFT IS ... Read more
Incident date: Nov 28, 2016
2006 X5 VIN [XXX] WHILE IN MOTION ON A CITY STREET AND HWY! 1. BRAKE BOOSTER / VACUUM LINE FAILURE SAME AS RECALLED 2007-2010 ISSUE. WHY IS MY 2006 X5 BMW NOT COVERED WHEN THERE IS CLEARLY A SYSTEMIC FAILURE OF THIS SAME SYSTEM? I SEEK IMMEDIATE RELIEF AND DEMAND UPON YOU A RECALL FOR MY SPECIFIC BMW NOW TODAY. [XXX] CALL ME! 2. ALTERNATOR FAILURE X5 ACTED POSSESSED WITH ALL LIGHTS GOING ON AND... Read more
Incident date: Sep 3, 2016
WHEN DRIVING ON LONG AND SOMETIMES SHORT TRIPS, THE AIR FLOW STOPS BLOWING, LIKE A VENT WAS CLOSED. THE BLOWER FAN MOTOR IS STILL WORKING AND THE A/C IS STILL WORKING BECAUSE IT IS STILL COLD AT THE VENT BUT THERE IS NO AIR FLOW. *TR
Incident date: Nov 1, 2016
2008 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER FRONTAL AIRBAG INFLATOR RECALL NOTICE. *SMD THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED SHORTLY AFTER THE VEHICLE WAS PURCHASED. *JB
Incident date: Nov 14, 2016
TL* THE CONTACT OWNS A 2011 BMW X5. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE AND LOST POWER. THE ENGINE TEMPERATURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE SERVICE AND THE TECHNICIAN STATED THAT THERE WAS A FAILURE WITH THE ENGINE FAN. THE VEHICLE WAS DIAGNOSED AND PRODUCED DIAGNOSTIC CODE 37... Read more
Incident date: Aug 3, 2012
COPY OF LETTER TO MR. THOMAS D'ADDARIO, D'ADDARIO AUTOMOTIVE GROUP, EXPLAINING THE SERIOUS PROBLEMS WHICH MAY HAVE BEEN CAUSED BY THE MASS AIR FLOW SENSOR HOSE NOT CONNECTED OR DISLODGED DURING THE ENGINE/ECM MODULE REPLACEMENT. *SMD THE CONSUMER STATED DUE TO THE PROBLEM, HE EXPERIENCED LOSS OF POWER AND A LEAKING EXHAUST AND/OR CATALYTIC CONVERTER. ALSO, THE CONSUMER HAD TO ADD ONE QUART OF OI... Read more
PONTIAC
GRAND PRIX
(2001) — ENGINE AND ENGINE COOLING
Nov 7, 2016
Incident date: Jan 24, 2016
TL* THE CONTACT OWNED A 2001 PONTIAC GRAND PRIX. WHILE DRIVING 25 MPH FLAMES EMITTED FROM THE FRONT END OF THE VEHICLE. THE VEHICLE CAUGHT FIRE WITHOUT WARNING THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 09V116000 (ENGINE AND ENGINE COOLI... Read more
Fire
Incident date: Oct 6, 2015
I BOUGHT MY CAR FROM THE ORIGINAL OWNER. I HAD TO BUY A RE-FURBISHED MOTOR, THE TIRES WERE SPLITTING AND THE SUSPENSION AND AIR CONDITIONER ALL NEEDED REPAIRING. WHEN I RECEIVED THE RECALL FROM DOT, [XXX], I IMMEDIATELY CONTACTED TALLAHASSEE FORD. THEY DENIED THERE WAS A RECALL AND I WAS MISTAKEN. MY VIN # WAS LISTED IN THE RECALL. I TRIED SEVERAL TIMES BUT FORD KEPT GIVING ME A RUN-AROUND A... Read more
Incident date: Oct 8, 2016
MY AC UNIT BLEW OUT AND STOPPED WORKING THIS SUMMER, NOW THAT IT IS RAINY SEASON THERE IS A PUDDLE OF WATER ON THE FLOOR OF MY FRONT PASSENGER SEAT. OTHER PEOPLE HAVE HAD THIS ISSUE CALL REF NUMBER: 03V087000. COMPLAINT NUMBER: 10184014. I AM NOT SURE WHAT THEY HAVE DONE BUT IT RAINS IN WASHINGTON STATE AND MY CAR IS GOING TO STINK. THE AC UNIT JUST UP AND STOPPED WORKING, AND THE PUDDLE OF WA... Read more
Incident date: Nov 1, 2016
1995 HONDA CIVIC. CONSUMER REQUESTS TSB INFORMATION THAT RELATES TO LEAKING OR DETERIORATING RADIATOR AND OIL PAN GASKET LEAKS. *SMD UPDATED 01/24/17.*JB
Incident date: Oct 31, 2016
THE HEATING SYSTEM HAS AN EXHAUST SMELL COMING THRU THE VENTS WHEN IN USE ONCE CAR IS WARM. IT SEEMS TO HAPPEN WHEN THE CONTROL SETTING IS ON PANEL. DOESN'T SEEM TO HAPPEN IN DEFROST SETTING. HAVE TO CRACK WINDOW TO GET FRESH AIR WHEN IN USE BECAUSE IT HAS CAUSED MY WIFE TO GET LIGHT HEADED WHILE DRIVING. I HAVE HAD IT INTO THE LOCAL CHEVY DEALER TWICE TO BE TOLD THERE IS NOTHING WRONG WITH IT. ... Read more
Incident date: Jul 12, 2016
MY FORD EXPLORER 2011 OMITS A FOUL ODOR(SMELLS LIKE ROTTEN EGG)WHEN YOU TURN ON THE AC WHILE DRIVING, THE STEERING COLUMN FEELS LOOSE AND HAS A STRONG WIND NOISE WHILE DRIVING. *TR
Incident date: Oct 26, 2016
DRIVING ON HIGHWAY, BECAME NAUSEATED AND DIZZY FROM FUMES COMING FROM A/C VENTS. DEALER FOUND LEAKING HEATER CORE. CAR WAS NEW WITH LESS THAN 100 MILES. NOTICED SLIGHT SMELL AT PURCHASES, SALESMAN SAID IT WAS JUST "NEW CAR SMELL". CAR PRESENTLY IN DEALERS REPAIR SHOP. *TR
Incident date: Feb 5, 2015
2015 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION/ACCELERATION ISSUES. *SMD THE CONSUMER STATED AT LOW SPEEDS, THE VEHICLE WOULD BUCK SLIGHTLY AS SHE/HE ACCELERATED. IN STOP AND GO TRAFFIC, THE VEHICLE WOULD LURCH FORWARD UNEXPECTEDLY, OR WHEN SHE REMOVED HIS/HER FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE SEEMED TO SLOW DOWN ABRUPTLY. WHEN THE CONSUMER ATTEMPTED TO ACCELE... Read more
Incident date: Sep 1, 2016
2006 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO DISAPPOINTMENT WITH ALTERNATOR REPAIR WORK AT DEALERSHIP. *SMD THE CONSUMER STATED SHE DID NOT THINK SHE NEEDED AN ALTERNATOR REPLACEMENT. AFTER THE ALTERNATOR WAS REPLACED, THE BATTERY LIGHT ILLUMINATED. ACCORDING TO THE INVOICE, THE DEALER REPLACED THE SHORT ENGINE BLOCK. THE DEALER NOT CHARGE THE CONSUMER FOR THE REPLACEMENT OF THE ALTERNATO... Read more
Incident date: Oct 8, 2016
ON NOW 4 OCCASIONS, I HAVE HAD AN ACCELERATOR STUCK IN WIDE OPEN CONDITION. ON 3 OF THEM, IT INVOLVED PASSING AT HIGHWAY SPEEDS, AND ON THE LATEST (10/22/16), IT HAPPENED ON A HARD ACCELERATION IN CITY CONDITIONS WHILE ACCELERATING FROM SLOW TO FASTER SPEED. IN EACH EVENT, PRESSING ON THE BRAKE DID HOLD BACK SPEED, BUT FULL ACCELERATION RESUMED IF BRAKE WAS RELEASED AT ALL. VERY LUCKY TO HAVE A... Read more
Incident date: Oct 20, 2016
IN 2014 MY CAR HAD AN ISSUE WHERE IT STARTED OVER HEATING. THE CAR WAS PREVIOUSLY PART OF A RECALL FOR THE WATER PUMP BREAKING. THIS CAUSED MY CAR HEATING AND COOLING SYSTEM NOT TO WORK PROPERLY. THIS CAN BE DANGEROUS IF DRIVING AND IT HAPPENED WHILE I WAS DRIVING. I JUST HAD THE SAME ISSUE ON OCTOBER 20 OF 2016. *TR
Incident date: Sep 7, 2016
I'M CURRENTLY FINANCING A CAR. MY OIL RUNS OUT TOO FAST. IN ONE MONTH I PROBABLY USED 1000 MILES MAX AND I'VE ALREADY HAD TO GET A OIL CHANGE 3 TIMES. I'M AFRAID MY ENGINE IS EITHER GOING TO LOCK UP OR BLOW UP AND AS A YOUNG DRIVER I'M VERY SCARED OF MY SAFETY ESPECIALLY WHEN DRIVING ON THE PARKWAYS. *TR
FORD
ESCAPE HYBRID
(2005) — ENGINE AND ENGINE COOLING
Oct 20, 2016
Incident date: Oct 20, 2016
DISPLAYED "STOP SAFELY NOW" WHILE DRIVING ON INTERSTATE. I PULLED OVER AND TURNED ENGINE OFF. RESTARTED AND DROVE A FEW MILES AND RECEIVED NOTICE AGAIN. REPEATED THIS CYCLE ABOUT 10 TIMES BEFORE I WAS FINALLY ABLE TO MAKE IT HOME. HAD DEALER SERVICE CAR AND DO A BATTERY FAN RECALL. DROVE OKAY FOR A MONTH BUT NOW I AM GETTING THE SAME ERROR AND HAVING TO SHUT THE VEHICLE DOWN AND RESTART. *TR
Incident date: Jul 17, 2013
SOON AFTER THE PURCHASE, THERE WAS A BURNT METAL/EXHAUST SMELL IN THE INTERIOR OF THE EXPLORER WHEN THE DRIVER ACCELERATED TO PASS A CAR, GET ONTO THE INTERSTATE, OR SOMETHING SIMILAR AND THEN LET OFF THE ACCELERATOR. THE FIRST TIME IT HAPPENED, WE THOUGHT THE VEHICLE WAS ON FIRE AND PULLED OFF ONTO THE SIDE OF THE INTERSTATE AND GOT OUT OF THE VEHICLE. WE HAVE TO OPEN WINDOWS TO FLUSH OUT THE SME... Read more