Consumer Safety Complaints

Incident date: Jul 20, 2025

The contact owns a 2022 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light... Read more

Incident date: Sep 21, 2025

The contact owns a 2015 Kia Optima. The contact stated that while his son was driving at 60 MPH, the instrument panel was entirely illuminated, and he pulled over. There was smoke inside the cabin. The occupants were able to exit the vehicle. An independent mechanic opened the hood and noticed a fire. They were able to extinguish the fire. The vehicle was towed to the local dealer, where it was di... Read more

Fire

Incident date: Aug 12, 2025

The contact owns a 2017 Kia Soul. The contact stated that while the vehicle was at the dealer for routine maintenance, the mechanic detected a knocking sound coming from the engine, and the vehicle was diagnosed with engine rod bearing and camshaft failures. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failur... Read more

Incident date: Aug 27, 2025

See attached document for complaint.

Incident date: Sep 19, 2025

The contact owns a 2018 Honda Odyssey. The contact stated that while parked on the shoulder of a busy interstate, the vehicle failed to restart. The vehicle was later towed to the local mechanic who diagnosed that the rod bearings had failed, and the engine needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure and informed the contact that the VIN wa... Read more

Incident date: Sep 20, 2025

The contact owns a 2020 Mazda CX-5. The contact stated that while the cruise control was activated and driving 65 MPH in the middle lane of a busy six-lane highway, the contact depressed the accelerator pedal, and the vehicle was suddenly stalled and coasted to a complete stop in the middle of the highway. The contact was able to restart the vehicle to continue driving. The vehicle was later taken... Read more

Incident date: Aug 28, 2025

See attached document for complaint.

Incident date: Aug 20, 2025

See attached document for complaint.

Incident date: Sep 2, 2025

The contact owns a 2011 BMW 528I. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated, and the vehicle stalled. The contact pulled over, and after several attempts, the vehicle restarted. The contact was able to restart the vehicle, and the message "Drivetrain Malfunction" was displayed. The contact stated that the failure started recently and had occu... Read more

Incident date: Sep 1, 2025

The contact owns a 2021 GMC Yukon XL. The contact stated that while driving 6 MPH, the vehicle experienced a complete loss of automotive power and all electrical components shut off, with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the engine had failed and needed to be towed to a lo... Read more

Incident date: Sep 24, 2025

The contact owns a 2024 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The cont... Read more

Incident date: Aug 27, 2025

See attached document for complaint.

Incident date: Aug 24, 2025

The contact owns a 2019 Chevrolet Tahoe. The contact stated that the vehicle was consuming an excessive amount of engine oil. While driving at 30 MPH, the vehicle stalled consistently while shifting gears. There were no warning lights illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in... Read more

Incident date: Sep 18, 2025

The contact owns a 2020 BMW X5. The contact stated that while stopped at a red traffic light, the vehicle lost power. The contact attempted to restart the vehicle; however, the vehicle failed to respond as intended. A dealer was contacted. The vehicle was towed to dealer where it was diagnosed and determined that the starter needed to be replaced. The vehicle was not repaired. The contact related ... Read more

Incident date: Sep 24, 2025

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more

Incident date: Sep 23, 2025

The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V27400 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and initially confirmed that parts were not yet available. The contact received notification that the parts for the recall repair were available. Upon arrival to the... Read more

Incident date: Jul 6, 2025

The contact owns a 2016 Kia Rio. The contact stated that upon driving from a complete stop, the vehicle failed to exceed 2-3 MPH. There was no warning light illuminated. The contact was able to drive to the residence. The Ford dealer where the vehicle was purchased arranged for the vehicle to be picked up at the residence. The Ford dealer informed the contact that the mechanic and the Kia dealer w... Read more

Incident date: May 1, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that the oil change message was displayed. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

Incident date: Sep 24, 2025

The contact owns a 2016 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the engine made rattling sounds. No warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the low-end rod nut had failed and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number:... Read more

Incident date: May 15, 2025

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was taken for an oil change, and the fluids were checked by the independent mechanic. When the vehicle was started several days later, the “Low Coolant" message was displayed. The vehicle was taken to the same independent mechanic, and the contact was informed that the coolant level was not low at the time. The contact cont... Read more

Incident date: Sep 15, 2025

The contact owns a 2022 Nissan Rogue. The contact stated that while driving 30 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehic... Read more

Incident date: Sep 15, 2024

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine cooling); however, the part to do the recall repair was not yet available. The check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufact... Read more

Incident date: Sep 23, 2025

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more

Incident date: Sep 23, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact... Read more

Incident date: Sep 22, 2025

The contact owns a 2020 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the connecting rod bearings, resulting in damages to... Read more

Incident date: Jul 23, 2025

The contact owns a 2017 Kia Sorento. The contact stated that three days after purchasing the vehicle, the contact checked the oil level and noticed that the oil level was two quarts low. The contact checked the oil constantly after one thousand miles and noticed that the oil level was low. The vehicle was consuming an excessive amount of engine oil. No warning lights were illuminated. The vehicle ... Read more

Incident date: Jul 15, 2025

The contact owns a 2018 Hyundai Sonata. The contact stated engine oil constantly needed to be added between 1,200 and 1,800 miles. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, and the contact was informed that there were no leaks found, and that the engine was in good operational order. The vehicle was not repaired. The manufacturer was not notified of t... Read more

Incident date: Sep 1, 2025

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, several weeks later, the contact became aware that the vehicle was consuming an excessive amount of engine oil. There were no warning lights illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the cont... Read more

Incident date: Sep 23, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving 50 MPH, the vehicle intermittently sputtered. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The deal... Read more

Incident date: Sep 20, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH with the cruise control activated, several warning lights, including the front and rear sensors, 4WD, oil, and engine warning lights illuminated on the i... Read more

Incident date: May 15, 2025

The contact owns a 2024 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a f... Read more

Incident date: Mar 22, 2024

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle made an abnormal ticking sound at start-up and while driving. The contact stated that the failure occurred while depressing the accelerator pedal. The messages "... Read more

Incident date: May 14, 2025

The contact owns a 2024 Chevrolet Suburban. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact requested a work order on the vehicle for the recall repair and the dealer refused. The contact... Read more

Incident date: May 5, 2025

The contact owns a 2022 Toyota Tundra. The contact stated that while driving at approximately 70 MPH, the check engine warning light illuminated, and the messages “Low Power Mode” and “See Dealer” were displayed on the instrument cluster before the vehicle stalled. The contact was unable to restart the vehicle and had the vehicle towed to a local dealer. The dealer diagnosed the vehicle an... Read more

Incident date: Oct 24, 2023

The contact owns a 2023 Lincoln Aviator. The contact stated that after parking the vehicle in the garage, the garage became extremely hot, and the fans underneath the vehicle activated. The contact opened the garage. The vehicle was towed to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. While driving at an undisclosed speed, the ... Read more

Incident date: Sep 18, 2025

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that while driving at an undisclosed speed, there was smoke coming from the exhaust pipes. No warning light was illuminated. Upon inspection, the contact noticed suds on the exhaust pipe. The vehicle was taken to the independent mechanic, who disco... Read more

Incident date: Jul 31, 2025

The contact owns a 2021 GMC Yukon XL. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and determined that the engine needed to be replaced. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the p... Read more

Incident date: Jul 22, 2025

The contact owns a 2023 Chevrolet Silverado 1500. The vehicle was recently repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact understood that the option was to use a higher viscosity oil, replace the oil fill cap, and oil filter replacement. The contact stated that the remedy was insufficient to resolve a possible failure with the engine. The contact was heari... Read more

Incident date: Aug 21, 2025

The contact owns a 2019 Nissan Altima. The contact became aware that warm air was coming through the vents while the A/C unit was activated. The contact then stated that the vehicle started jerking with the "Engine Malfunction, Power Reduced" message displayed. The vehicle was taken to an independent mechanic, where water was added to the coolant reservoir, and the contact was informed by the mech... Read more

Incident date: Sep 22, 2025

The contact owns a 2022 GMC Terrain. The contact stated while driving approximately 25 MPH, the vehicle stalled, and the contact was unable to pull over to the side of the road. The contact stated that the message "Battery Critically Low" was initially displayed, and then the message "Engine and Transmission System - Schedule Service Now" was displayed. The contact was assisted by Police Officers ... Read more

Incident date: Aug 15, 2025

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the recall repair was performed one month prior. The contact stated that after picking up the vehicle and driving to the residence, the contact was unable to restart the vehicle. The contact called the dealer, and the vehicle was towed back to the dealer. Th... Read more

Incident date: Dec 19, 2024

The contact owns a 2016 RAM 1500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact stated that the vehicle went into limp mode. In addition, the contact stated that several unknown warning lights were illuminated. The contact stated that a nearby driver honked the horn, and the contact was in... Read more

Fire

Incident date: May 23, 2025

See attached document for complaint.

Crash

Incident date: Aug 19, 2025

The contact owns a 2019 Chevrolet Colorado. The contact stated that while the vehicle was parked, the contact saw oil on the ground underneath the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a leaking valve cover gasket. The contact was informed that the valve cover gasket needed to be replaced. The vehicle was re... Read more

Incident date: Oct 1, 2024

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming out of the exhaust pipe. The vehicle was taken to Christian Brothers Automotive, where it was inspected, and the contact was informed that the vehicle was experiencing excessive oil consumption and the coolant level was abnormally low. The mechanic referred the contact to the deale... Read more

Incident date: Aug 15, 2025

See attached document for complaint.

Incident date: Aug 12, 2025

See attached document for complaint. Unfortunately, I purchased the referenced car from Tasca Ford in Yonkers. The problems about the engine losing oil pressure, lights flashing, and the engine going dead are well known. The car's engine is dead and the car has been sitting in my garage for more than one year. I was told by Ford back in 2024 that the problem would be fixed. Then I was told in abo... Read more

Incident date: Aug 29, 2025

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the engine sputtered. While driving and attempting to stop the vehicle, the vehicle occasionally lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the battery, the front and rear brake pads and rotors, the ... Read more

Incident date: Sep 18, 2025

The contact owns a 2024 GMC Yukon. The contact stated that while driving at a slow speed in the driveway, the vehicle inadvertently lost motive power but immediately restarted. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent ... Read more

Incident date: Oct 18, 2023

The contact owns a 2018 Hyundai Tucson. The contact stated that while driving approximately 15 MPH, and slowing down to make a right turn, the vehicle almost stalled and lost power. The contact stated that the check oil warning light was flashing on and off. The contact depressed the accelerator pedal, and the vehicle failed to respond. The contact was able to pull over and shift into park(P). The... Read more