Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
Incident date: Jun 3, 2017
I CAME BACK FROM MY SUMMER HOLIDAY, AND RESTARTED MY CAR. A LOT OF WARNINGS APPEARS ON THE ODOMETER. ABOUT ENGINE, AIRBAGS, STEERING, TIRE PRESSURE, AND SEAT BELT. (I HAVE CHECKED THE TIRE PRESSURE, IT IS NORMAL. AND I ALWAYS LOCK THE SEAT BELT BEFORE DRIVING). IN ADDITION, THE NAVIGATION SCREEN AND RADIO DIED. FURTHERMORE, THE CAR LOSE ELECTRICITY AFTER IT SHUTS DOWN. AFTER MORE THAN 3 HOURS OF S... Read more
Incident date: Feb 15, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17S090000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LONG LEWIS FORD IN HOOVER, ALABAMA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE NOT AVAILABL... Read more
CHEVROLET
SILVERADO 1500
(2014) — ENGINE AND ENGINE COOLING
Aug 3, 2017
Incident date: Jul 27, 2017
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT TOOK THE VEHICLE TO THE DEALER (MAUER CHEVROLET, 1055 MN-110, INVER GROVE HEIGHTS, MN, 55077) BECAUSE THE AIR CONDITIONER WAS BLOWING OUT ROOM TEMPERATE AIR. THE DEALER DIAGNOSED THAT THE AIR CONDITIONER CONDENSER WAS FRACTURED, CAUSING A REFRIGERANT LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE CONDENSER WAS ... Read more
HYUNDAI
SANTA FE SPORT
(2013) — ENGINE AND ENGINE COOLING
Aug 3, 2017
Incident date: Apr 13, 2017
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE SPORT. WHILE DRIVING 74 MPH, THE ENGINE BEGAN TO OVERHEAT AND THE TEMPERATURE GAUGE INCREASED STEADILY TOWARDS TO 'H' ZONE, WHICH INDICATED THAT THE ENGINE WAS BECOMING INCREASINGLY HOT. THE CONTACT PULLED OVER TO THE RIGHT SIDE OF THE ROAD AND TURNED OFF THE AIR CONDITIONING TO REPLENISH THE COOLANT SYSTEM. AUTONATION HYUNDAI IN COLUMBUS, GEORGIA WAS M... Read more
Incident date: Jul 10, 2017
THERE IS NO THERMOSTAT GAUGE IN A 2003 TOYOTA PRIUS , THE CAR OVER HEATS AND YOU DON'T KNOW UNTIL YOUR IN THE MIDDLE OF TRAFFIC NEARLY GETTING KILLED. TOYOTA WAS CONTACTED, BUT SAY NOT A RECALL AND THEY DON'T HONESTLY CAR CAUSE CAR IS OLD . THAT'S NOT RIGHT , ANYTHING YOU STILL USE FROM CARS OR EVEN MEDICINE HAVE LATER COME BACK TO HURT OR KILLED PEOPLE. THERE IS NO HOT TO COLD GAUGE IN THE CAR ... Read more
1 injured
Incident date: Jul 27, 2017
HAD ENTERED A SIDE-STREET OFF BEDFORD ST IN LEXINGTON MA (MA 4/225) AT ABOUT 10 A.M. AND WAS STOPPED, WITH THE ENGINE RUNNING AND IN DRIVE, BY A LINE OF TRAFFIC AHEAD OF ME. WHILE IDLING, THERE WAS A LOUD SOUND AND A JOLT FELT IN THE CAR, BUT THE ENGINE WAS STILL IDLING. THE DASHBOARD DISPLAY HAD "AWD SERVICE" AND THEN ANOTHER WORD WHICH I DON'T RECALL. WHEN I WENT TO PUT THE TRANSMISSION IN PARK... Read more
Incident date: Jul 22, 2017
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT SMELLED COOLANT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHOTTENKIRK CHEVROLET (LOCATED AT 755 HICKMAN RD, WAUKEE, IA 50263) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAIL... Read more
KIA
OPTIMA HYBRID
(2012) — ENGINE AND ENGINE COOLING
Jul 17, 2017
Incident date: Jun 20, 2017
TL* THE CONTACT OWNS A 2012 KIA OPTIMA HYBRID. THE CONTACT HEARD AN ABNORMAL NOISE PROGRESSING FROM THE ENGINE. THE DEALER (JIM BONE KIA, 1255 SANTA ROSA AVE, SANTA ROSA, CA 95404, (707) 545-7050) AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE HYBRID MODEL EXHIBITED THE SAME FAILURE AS THE RECALL, BUT THE MANUFACT... Read more
AUDI
A4 ALLROAD
(2015) — ENGINE AND ENGINE COOLING
Jul 14, 2017
Incident date: Apr 28, 2017
TL* THE CONTACT OWNS A 2015 AUDI A4. APPROXIMATELY ONE WEEK AFTER THE VEHICLE HAD BEEN SERVICED FOR NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING), A FAILURE OCCURRED. WHILE THE CONTACT WAS PARKING THE VEHICLE AT 1 MPH, THE BACKUP SENSOR FAILED AND THE BACKUP WARNING SYSTEM FAILED TO ALERT THE CONTACT OF ANY OBJECTS BEHIND THE VEHICLE. THE VEHICLE WAS TAKEN TO AUDI OF HUNTINGTON (363... Read more
Incident date: Jul 1, 2017
I AM WRITING TO REPORT A DEFECT AND SAFETY CONCERN ABOUT MY 2016 TOYOTA CAMRY. LAST JULY I BOUGHT A 2016 TOYOTA CAMRY (VIN:[XXX]) FROM TOYOTA OF SARASOTA (7435 S TAMIAMI TRAIL SARASOTA, FL 34231). LAST NOVEMBER, WHEN I WAS DRIVING THIS CAR ON I75, THE ENGINE SHUT OFF SUDDENLY AND THE DASHBOARD WAS DEAD AS WELL . I WAS SO SCARED AND PULLED THE CAR OVER TO THE SHOULDER OF THE ROAD. WHEN I CALMED DO... Read more
Incident date: Jun 28, 2017
TL* THE CONTACT OWNED A 2014 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, FLAMES ERUPTED UNDERNEATH THE VEHICLE AND UNDER THE HOOD. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THE DRIVER NOTICED FLAMES COMING FROM UNDER THE HOOD AND FROM THE ENGINE COMPARTMENT. THE FRONT OF THE VEHICLE BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS... Read more
Fire
Incident date: Jun 26, 2017
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHEN THE GEAR WAS SHIFTED INTO DRIVE, THE VEHICLE INDEPENDENTLY ACCELERATED IN EXCESS OF 30 MPH. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL AND SHUTTING OFF THE ENGINE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE INDEPENDENT MECHANIC (... Read more
Crash
Incident date: Mar 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (WINNER HYUNDAI DEALER, 591 S DUPONT HWY, DOVER, DE 19901, (302) 735-8600) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD... Read more
Incident date: Jun 10, 2017
CAR WAS MAINTAINED AT DEALERSHIP. 1.5 YEARS OLD, 31,000 MILES. LAST OIL CHANGE AND SERVICE AT DEALERSHIP WAS ON 5/5/2017 WITH MILEAGE OF 29,056. FIRE OCCURRED ON 6/10/2017. DRIVING 35 MPH, STRAIGHT DOWN A SMALL HILL, FIRST GOT WARNING LIGHT THAT BRAKE FLUID WAS LOW, FOLLOWED BY ABS NEEDS SERVICING, FOLLOWED BY MANY WARNING LIGHTS ALL AT ONCE. GAS PEDAL FAILED TO WORK AT THAT POINT, LOOKED IN REAR ... Read more
Fire
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2014 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE'S TRACTION AND ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK T... Read more
CHEVROLET
SILVERADO 1500
(2014) — ENGINE AND ENGINE COOLING
Jun 5, 2017
Incident date: Jun 1, 2017
I OWN A 2014 CHEVY SILVERADO. VIN: [XXX]. THE AC STOPPED COOLING. ONE DAY IT WAS ICE COLD. THE NEXT DAY IT BLEW HOT AIR. I TALKED TO MY DEALER AND THEY SAY THAT IT'S A KNOW ISSUE AND THAT GM ISSUED A TSB FOR REPAIR GUIDELINES BUT HAVE YET TO ISSUE A RECALL. THEY SAY THE REPAIR IS BETWEEN 1000.00 AND 1800.00. THEY SAID I COULD GET A REFUND IF A RECALL IS ISSUED LATER ON. THEY SAID THEY WOULD LOOK U... Read more
CHEVROLET
TAHOE POLICE PURSUIT
(2011) — ENGINE AND ENGINE COOLING
Jun 1, 2017
Incident date: Nov 28, 2016
TL* THE CONTACT OWNS A 2011 CHEVROLET TAHOE POLICE PURSUIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V868000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CHEVROLET DEALER WAS CONTACTED (RK CHEVROLET 2651 VIRGINIA BEACH BLVD, VIRGINIA BE... Read more
Incident date: May 7, 2017
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 17 MPH, THE "ENGINE OVERHEATING" WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO AN AUTO PARTS STORE WHERE AN EMPLOYEE ATTEMPTED TO ADD COOLANT, AND NOTICED THAT THE TEXTURE AND COLOR OF THE COOLANT IN THE VEHICLE WAS WRONG. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. A DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INVOLVED... Read more
Incident date: May 2, 2017
OUR 2014 HONDA ACCORD HAD SOME ROAD DEBRIS PUNCTURE A HOLE IN THE AIR CONDITIONER CONDENSER. FROM WHAT I READ ON THE INTERNET THERE IS A DESIGN FLOW THAT HONDA HAS KNOW ABOUT FOR THE PAST 10 YEARS. WE SPOKE TO THE SERVICE DEPT OF LIA HONDA , PO BOX 1110, ENFIELD CT 06083 AND THEY SAID THAT THE CONDENSER WAS NOT COVERED BY THE EXTENDED WARRANTY THAT WE PURCHASED FOR $1340 WHEN BE BOUGHT THE CAR ... Read more
Incident date: Apr 29, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH ATTEMPTING TO STOP AT A RED LIGHT, THE ENGINE COOLANT WARNING INDICATOR ILLUMINATED AND THEN DIMMED. THE CONTACT CONTINUED DRIVING AND THE WARNING INDICATOR ILLUMINATED AGAIN; HOWEVER, THIS TIME THE VEHICLE LOST ACCELERATION AND EVENTUALLY STALLED. THE CONTACT COASTED THE VEHICLE TO THE ROAD SHOULDER TO A COMPLETE STOP. TH... Read more
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE THE VEHICLE WAS STATIONARY, COOLANT LEAKED FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THE DEALER REPLACED THE COOLANT, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,500.
Incident date: Sep 2, 2013
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A PREMATURE COOLANT LEAK. THE VEHICLE OVERHEATED AND WAS UNABLE TO BE DRIVEN. THE DEALER DIAGNOSED THAT THE COOLANT VALVE PREMATURELY FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER EXCLUDED THE VEHICLE FROM A RECALL TO ADDRESS THE COOLANT VALVE. THE DEALER ASKED THE CONTACT TO PICK UP THE VEHICLE AFTER RECEIVING THE ... Read more
Incident date: Mar 1, 2017
2007 TOYOTA COROLLA. CONSUMER WRITES IN REGARDS TO ENGINE STALLING AND RESTARTING. *LD THE CONSUMER STATED AFTER SHE PURCHASED THE VEHICLE, THE ENGINE CONTROL COMPUTER WAS REPLACED. ALSO, THE VEHICLE CONSTANTLY MISFIRED FROM THE SAME CYLINDER AND THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE. *JB
Incident date: Oct 7, 2016
2016 DODGE RAM 1500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AFTER SERVICE CENTER WORKED ON THE ENGINE NOISES. DEALERSHIP REFUSES TO COVER ADDITIONAL REPAIRS. CONSUMER SEEKS REIMBURSEMENT FOR OUT-OF-POCKET EXPENSES. *SMD ALSO, THE TIRE PRESSURE LIGHT WAS ON. *JB
Fire
1 injured
Incident date: Aug 31, 2016
2014 GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO ENGINE COMPARTMENT ANNOYING SOUNDS, BRACKET INSTALLATION TO ELIMINATE THE NOISE, ALTERNATOR REPLACED, WATER AND OIL PUMP REPLACED. DEALERSHIP STILL UNABLE TO REPAIR ENGINE NOISE ISSUE. *SMD
Incident date: Dec 26, 2016
2016 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO VEHICLE SPEED DECLINES- SERVICE DEPARTMENT STATES DRIVER BELT ISSUES, OIL PRESSURE AND ENGINE PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE WOULD ONLY GO 30 MPH. AFTER ABOUT TWO MINUTES, THE SPEED STARTED TO DECLINE QUICKLY. *JB
Incident date: Feb 1, 2017
SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO CUSTOMER SERVICE DEPARTMENT UNABLE TO REMEDY/REPAIR SEVERAL RECALL NOTICE AND ASSIST IN VEHICLE SHIPPING COST. *SMD
Incident date: Sep 1, 2014
TL* THE CONTACT OWNS A 2003 NISSAN SENTRA. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT CAMSHAFT SENSOR ONE AND TWO FAILED. THE CAMSHAFT SENSORS WERE REPLACED, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN... Read more
Incident date: Jan 19, 2017
ON 1/19/17 I MADE A 7 MILE ROUND TRIP DRIVE, RETURNED TO OUR HOUSE AND PARKED ON THE STREET. ABOUT 10 MINUTES LATER AFTER MAKING MY LUNCH I OPENED FACEBOOK TO SEE A NOTIFICATION THAT A TRUCK WAS ON FIRE ON MY STREET. I WALKED OUT MY FRONT DOOR TO SEE WHAT WAS GOING ON ONLY TO FIND THE LEANDER FIRE DEPARTMENT PUTTING OUT THE FIRE INVOLVING MY DODGE RAM. THE ASSISTANT FIRE CHIEF BELIEVES IT STARTE... Read more
Fire
Incident date: Jan 2, 2017
2013 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO INTERMITTENT ENGINE PROBLEMS, WHILE DRIVING UP HILLS ACCELERATION SPEEDS DECREASE. *SMD THE CONSUMER STATED UPON DRIVING UP HILLS, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER STATED AFTER DOING SOME RESEARCH ONLINE, IT APPEARED THAT ANOTHER MODEL WAS RECALLED FOR THE SAME PROBLEM. OWNERS INDICATED THE CAM SHAFT SENSORS AND DYNAMIC SENSOR C... Read more
Incident date: Jul 1, 2016
STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE MAKING DRIVER AND ANY PASSENGERS FEEL SICK. WORSE WHEN MIDDLE AND BACK SEATS ARE UP, LESS IF SEATS ARE FOLDED DOWN. HAPPENS IMMEDIATELY WHEN CARE IS STARTED AND CONTINUES WHEN DRIVING. *TR
Incident date: Jan 24, 2017
MY CAR HAS DIED IN POWER 2 TIMES WHILE DRIVING. ONCE BEFORE I KNEW ANYTHING IT BEGAN TO SHUDDER AND LURCH THEN WHILE GOING HIGHWAY SPEEDS, CAR DIES AND CHECK ENGINE LIGHT COMES ON. SINCE I WAS GOING SO FAST AND I HAVE NO CONTROL I ALMOST GET HIT BY A LOG TRUCK. I GET CAR HOME TAKE TO FORD THEY REPAIR 1401'M AND 1402 M. THEN I GET IT "FIXED". CAR APPEARS TO RUN PROPERLY UNTIL I AM DRIVING ON INTERS... Read more
Incident date: Jan 23, 2017
ENGINE CRADLE MOUNTING AND FRONT SUSPENSION PLATES HAVE FAILED OR BROKEN TWICE ON THIS CAR ONLINE COMPLAINTS SEEM VERY SIMILAR DEALER SEEMS TO IGNORE THIS PROBLEM BUT WILL FIX IT FOR 2000.00 CAR PULLS OR VEERS UNEXPECTEDLY WHILE MOVING I CANNOT I FEEL SAFELY DRIVE ANYMORE. *TR
CHEVROLET
SILVERADO 3500
(2016) — ENGINE AND ENGINE COOLING
Jan 23, 2017
Incident date: Sep 19, 2016
WHILE DRIVING WITH THE WINDOWS CLOSED, THE AIR CONDITIONER ON, WITH THE RECIRCULATE BUTTON LIT AND DASH LEVEL VENTS SELECTED, I WAS OVERCOME BY TRUCK EXHAUST FUMES (A TRUCK PULLED IN MY LANE AHEAD OF ME ON THE ROADWAY) AND BRIEFLY LOST CONTROL OF MY VEHICLE FROM CHOKING AND COUGHING ON IT'S FUMES FROM THE TRUCK EXHAUST. THE FUMES CAME THROUGH THE AIR CONDITIONING SYSTEM WHICH PUMPED THE FUMES INTO... Read more
1 injured
Incident date: Jan 18, 2017
TL* THE CONTACT OWNS A 2007 CHEVROLET AVEO. WHILE DRIVING 55 MPH, THE ACCELERATOR PEDAL FAILED TO OPERATE AND THE GEAR FAILED TO SHIFT AND WENT STRAIGHT INTO NEUTRAL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLANT LEVEL SENSOR MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILU... Read more
Incident date: Jan 1, 2014
HIGH PITCHED WHINING NOISE COMING OUT OF THE ENGINE COMPARTMENT. HEARD VERY LOUDLY IN CABIN OF CAR AT ALL TIMES WHEN VEHICLE IS IN MOTION. MOST NOTICEABLE WHEN DRIVING UNDER 30-35 MPH ON ROADS. ONCE ON FREEWAY OR GOING FASTER THE ENGINE DROWNS OUT THE NOISE. *TR
Incident date: Jan 1, 2015
UPON ACCELERATION, THE INTERIOR OF THE VEHICLE BEGINS TO SMELL LIKE ROTTEN EGG. I HAVE NOTICED IT FOR AWHILE AND ASSUMED IT WAS A SMELL COMING FROM OUTSIDE. I BEGIN TO TAKE NOTE OF IT ONLY HAPPENING UPON ACCELERATION. I HAVE INFORMED THE DEALERSHIP WHERE PURCHASED AND THEY INFORMED ME THAT FORD IS AWARE OF THE PROBLEM BUT THAT THERE IS NO REPAIR/FIX FOR IT. UPON FURTHER RESEARCH, OTHER PEOPLE ... Read more
Incident date: Dec 29, 2016
I WAS DRIVING MY CAR HOME FROM WORK ONE DAY AND THE CAR STARTED LOOSING POWER AND WHEN I STARTED THE CAR THE NEXT DAY IT HAD A ROUGH IDLE I HAVE NOT EVEN HAD THE CAR 6 MONTHS YET. THE CAR NOW BACK FIRES AND I DON'T KNOW WHAT THE PROBLEM IS AND I JUST WANT MY CAR FIXED. *TR
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE AND ENGINE COOLING
Jan 11, 2017
Incident date: Mar 30, 2016
CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL ... Read more
Incident date: Jan 5, 2017
DRIVING DOWN ROAD ON COLD SNOWY DAY. COOLANT ARROW WENT FROM C TO H IN LESS THAN 5 SECONDS AND ENGINE SHUT DOWN INTO SAFETY MODE MEANING IT WOULD NOT TRAVEL OVER 5 MPH. LIMPED TO SIDE OF ROAD. FELT ENGINE - COLD TO THE TOUCH. PLENTY OF COOLANT IN ENGINE AND RESERVOIR. CAR SAT FOR FIVE MINUTES. STARTED CAR AGAIN. COOLANT ARROW AGAIN WENT FROM C TO H IN LESS THAN 5 MINUTES. CAR IN SAFETY MOD... Read more
VOLKSWAGEN
PASSAT
(2008) — ENGINE AND ENGINE COOLING
Jan 11, 2017
Incident date: Jan 9, 2017
MY VEHICLE (2008 VW PASSAT) STARTED HAVING ACCELERATION ISSUES AND WOULD ONLY GO UP TO 40 MPH AS WELL AS ALSO HAVING A ROUGH START UP WHEN TURNING MY CAR ON. I PROCEEDED TO TAKE IT INTO THE DEALERSHIP TO HAVE THIS LOOKED AT AND AT FIRST THEY CLAIMED THAT I NEEDED A NEW HIGH PRESSURE FUEL PUMP WHICH WOULD COST ME AROUND $700. LATER IN THE DAY, I RECEIVED A CALL BACK TELLING ME THAT MY INTAKE CAMS... Read more
Incident date: Jun 9, 2016
CPSC;2005 FORD F-150 TRANSMISSION AND MOTOR WENT OUT AT 89446 MILES. A DIAGNOSTIC WAS PERFORMED. *BF THE CONSUMER STATED AFTER THE TRANSMISSION WAS REPLACED, THE VEHICLES PERFORMANCE WAS NOT INDICATIVE OF HAVING BEEN AT A REPAIR SHOP. THE CONSUMER RETURNED TO THE DEALER AND ANOTHER DIAGNOSTIC WAS PERFORMED. THE CONSUMER WAS THEN INFORMED THE ENGINE NEEDED TO BE REPLACED. IT WAS ALSO DETERMINED T... Read more
Incident date: Jan 2, 2017
2006 DODGE CHARGER. CONSUMER WRITES IN REGARDS TO VEHICLE FREQUENT STALLING ISSUES. *SMD THE CONSUMER STATED THE DEALER WAS NEVER ABLE TO FIX THE ISSUE. *JB
Incident date: Jan 8, 2017
VERY STRONG SMELL OF GAS INSIDE OF CABIN WHILE DRIVING WITH HEAT ON. *TR
DODGE
GRAND CARAVAN
(2016) — ENGINE AND ENGINE COOLING
Jan 8, 2017
Incident date: Jan 7, 2017
BEGINNING ON 1/7/2017, 1) THE CHECK ENGINE LIGHT WENT ON WHILE MY WIFE WAS DRIVING ON THE SOB (135). 2) DODGE GRAND CARAVAN 2016 SHAKES (BUCKS) BETWEEN 25 MPH - 30 MPH. TODAY, 1/8/2017 1) I WOKE TO THE CHECK ENGINE LIGHT ON 2) DODGE GRAND CARAVAN 2016 SHAKES (BUCKS) BETWEEN 25 MPH - 30 MPH. 3) I CALLED CHRYSLER (1-800-853-1403) AT 11:11 AM 4) CHRYSLER SAYS MY VIN IS NOT PART OF (DODGE GR... Read more
Incident date: Oct 3, 2016
SINCE EARLY OCTOBER 2016, I'VE HAD A NEAR-CONSTANT EXHAUST SMELL, SIMILAR TO WHAT NATURAL GAS OR SULFUR SMELLS LIKE, IN THE CABIN OF MY VEHICLE THAT IS RESULTING IN HEADACHES (LITERALLY) FOR MY ENTIRE FAMILY. DEALERSHIP HAS MADE MULTIPLE ATTEMPTS TO REPAIR AND HAS BEEN UNSUCCESSFUL. THE EXHAUST FUMES ARE COMING INTO THE CABIN WHEN THE ENGINE IS STARTED AND VEHICLE IS PARKED OR MOVING. IN MY ONLINE... Read more
Incident date: Oct 10, 2016
MY VEHICLE HAS AN OIL CONSUMPTION ISSUE, LIKE MANY OF THE 07-08 MODELS. WE HAVE TAKEN IT TO 2 DEALERSHIPS, AND THEY REQUEST THAT WE REPLACE THE CAM AND LIFTERS. WE HAVE BEEN TOLD BY 2 DIFFERENT CHEVROLET DEALERSHIPS THAT THIS IS A BAD DESIGN BY CHEVY, AND THEY SEE IT ALL THE TIME WITH THIS YEAR. THEY ALSO STATED THAT THEY WOULD NOT EVEN SELL OUR VEHICLE ON THEIR LOT IF WE TRADED IT IN. I LIVE ... Read more
Incident date: Oct 25, 2016
TUESDAY, OCTOBER 25, 2016 THE ENGINE CRADLE RUSTED THROUGH AND THE ENGINE LOWERED AND THE CRADLE ITSELF WAS DRAGGING ALONG THE STREET. MY WIFE WAS LEAVING OUR TOWN OF OWOSSO, MICHIGAN TO GO TO DOCTOR APPOINTMENTS IN LANSING, MICHIGAN ABOUT 35 MILES AWAY. THE PACIFICA HAD 119,101 MILES ON IT AND WAS OTHERWISE IN EXCELLENT CONDITION. WE HAD PURCHASED THE CAR FROM A CHRYSLER DEALERSHIP ABOUT 15 MILE... Read more
Incident date: Jan 5, 2016
MY JEEP JUST COMPLETELY STALLED OUT WHILE I WAS DRIVING I WAS STOPPED AT A STOP LIGHT WENT TO GO AND MY JEEP COMPLETELY LOST EVERYTHING NO WARNING LIGHTS OR MOTHING. *TR
Incident date: Dec 29, 2016
ABOUT A WEEK AGO, MY CAR STARTED MAKING NOISES WHEN IDLING, WHICH I THOUGHT LITTLE OF BECAUSE MY CAR ONLY HAS AROUND 76,000 MILES ON IT AND IS WELL TAKEN CARE OF. OVER THE NEXT FEW DAYS, THE NOISE BECAME A FULL-ON RATTLE (LIKE AN AMPLIFIED VERSION OF BIKE GEARS GRINDING). WHEN DRIVING, THE CAR WILL LURCH FORWARD AND WILL JERK EVEN HARDER WHEN TURNING. WITHIN THE FIRST FEW MINUTES OF DRIVING EACH T... Read more