Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
Incident date: Oct 30, 2017
TL* THE CONTACT OWNS A 2007 BMW 525XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT DETECTED AN ABNORMAL BURNING ODOR. THERE WERE NO WARNING INDICATO... Read more
Fire
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 5 MPH, THE VEHICLE OVERHEATED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED A... Read more
MINI
COOPER COUNTRYMAN
(2012) — ENGINE AND ENGINE COOLING
Jun 28, 2018
Incident date: Feb 7, 2017
TL* THE CONTACT OWNED A 2012 MINI COOPER COUNTRYMAN. WHILE THE VEHICLE WAS STATIONARY, IT CAUGHT FIRE WITHOUT WARNING. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE NEAR THE ENGINE. THE VEHICLE BECAME ENGULFED IN FLAMES IMMEDIATELY. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED AND TOWED. MINI OF MT. LAUR... Read more
Fire
Incident date: Jan 5, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS CONSTANTLY OVERHEATING AND COULD NOT BE DRIVEN LONGER THAN A MILE WITHOUT THE FAILURE OCCURRING. THE DEALER (FRIENDLY FORD, 660 N DECATUR BLVD, LAS VEGAS, NV 89107, 1-888-347-5142) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TESTING AND REPAIR APPOINTMENT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AN... Read more
Incident date: Jun 2, 2018
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART ON THE THIRD ATTEMPT. THE CONTACT STATED THAT THE OIL LEVEL WAS CHECKED AND HE DISCOVERED THAT THE ENGINE OIL LEVEL WAS LOW. THE CONTACT STATED THAT THE VEHICLE WAS USING EXCESSIVE OIL. THE CONTACT CALLED JEEP CHRYSLER DODGE CITY AT (203) 531... Read more
Incident date: Jun 22, 2015
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT EXPERIENCED THE FAILURE LISTED IN THE RECALL THREE YEARS AGO. THE MANUFACTURER WAS CONTACTED AND REFUSED TO PAY FOR THE REPAIRS, STATING THAT THE CONTACT FAILED TO MAINTAIN THE VEHICLE AT A DEALER. THE DEALER (KEELER MOTOR CAR COMPANY, 1111 TROY S... Read more
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2012 AUDI A6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) AND AN UNKNOWN RECALL NOTICE PERTAINING TO THE AIR BAGS. THE CONTACT CALLED AUDI JACKSONVILLE AT 904-565-4000 (LOCATED AT 7230 BLANDING BLVD, JACKSONVILLE, FL 32244) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AN... Read more
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2011 NISSAN MAXIMA. THE CONTACT NOTICED HOT AIR BLOWING THROUGH THE VENTS WHEN THE AIR CONDITIONER WAS ACTIVATED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE MORE THAN TWICE, BUT THE FAILURE STILL OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHERIDAN NISSAN (114 S DUPONT HWY, NEW CASTLE, DE 19720, (302) 326-6100) WHERE IT WAS DIAGNOSED TH... Read more
Incident date: Apr 21, 2017
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GALPIN FORD, 15505 ROSCOE BLVD, VAN NUYS, CA 91343, (818) 787-3800) WAS CONTACTED AND CONFIRM... Read more
AUDI
A4 ALLROAD
(2015) — ENGINE AND ENGINE COOLING
Jun 19, 2018
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2015 AUDI A4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (AUDI SALT LAKE CITY, 999 SOUTH STATE STREET, SALT LAKE CITY, UT 84111) AND... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2014 AUDI ALLROAD. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE ND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. GEM CITY FORD LINCOLN (5101 BROADWAY ST, QUINCY, IL 62305, (888) 532-6840) WAS CONTACTED AND CONFIRMED THAT TH... Read more
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 2008 BMW 528I. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TOWSON BMW (700 KENILWORTH DR., TOWSON, MD) WHERE IT WAS DIAGNOSED THAT THE OIL HOUSING FILTER MELTED AND THE SPARK PLUGS EMITTED TOO MUCH VOLTAGE IN THE VEHICLE. THE FAILURE WAS REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ... Read more
Fire
Incident date: Jun 18, 2018
TL* THE CONTACT OWNS A 2016 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (AUDI OF SAN DIEGO, 1-855-971-8198) WAS CALLED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPE... Read more
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THA... Read more
Incident date: May 28, 2018
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EMITTED EXCESSIVE HEAT FROM THE ENGINE COMPARTMENT. THE CONTACT ALSO DETECTED AN ABNORMAL ODOR. THE VEHICLE WAS TAKEN TO KOCH 33 FORD (3810 HECKTOWN RD, EASTON, PA) WHERE IT WAS DIAGNOSED THAT THE TURBO WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATIONS FOR NHTSA... Read more
Incident date: Jun 17, 2018
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED IN HER DRIVEWAY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE FIRE DEPARTMENT STATED THAT THE MASTER BRAKE CYLINDER AND THE CRUISE CONTROL CABLES WERE MELTED. THE VEHICLE WAS DEEMED A TOTAL LOSS, BUT WAS NOT TOWED FROM THE CONTACT'S RESIDENCE. THE DEALER (LITHIA FORD OF MISSO... Read more
Fire
Incident date: Jun 15, 2018
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE 'AIR CONDITIONER TURNING OFF DUE TO HIGH ENGINE TEMPERATURE' WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. CURRIE MOTORS CHEVROLET (8401 ROO... Read more
AUDI
A4 ALLROAD
(2013) — ENGINE AND ENGINE COOLING
Jun 15, 2018
Incident date: Jun 14, 2018
TL* THE CONTACT OWNS A 2013 AUDI A4. WHILE DRIVING 15 MPH, A WARNING INDICATOR ILLUMINATED FOR A COOLANT LEAK. THE VEHICLE WAS TAKEN TO THE DEALER (AUDI OF LYNBROOK, 855 SUNRISE HWY, LYNBROOK, NY 11563) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND NEEDED REPLACEMENT. THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAM... Read more
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2009 DODGE CHARGER. WHILE DRIVING UNKNOWN SPEEDS, STEAM EMERGED FROM THE HOOD OF THE VEHICLE AND THERE WAS A COOLANT LEAK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT RESEARCHED THE FAILURE ONLINE, REPAIRED THE VEHICLE, AND DET... Read more
Incident date: Jun 14, 2018
TL* THE CONTACT OWNS A 2016 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI GREENVILLE, 200 DUVALL DR., GREENVILLE, SC 29607, (864) 206-5285) WAS CONTACTED AND CONFIRME... Read more
Incident date: Oct 5, 2017
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V229000 (ENGINE AND ENGINE COOLING) AND 17V622000 (ELECTRICAL SYSTEM). THE CONTACT CALLED KANSAS CITY AUDI AT 816-941-9500 (LOCATED AT 10330 MADISON AVE, KANSAS CITY, MO 64114) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO ... Read more
Incident date: Apr 23, 2018
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). WHILE DRIVING 45 MPH, THE VEHICLE STALLED. IN ADDITION, VARIOUS WARNING INDICATORS AND GAUGES ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT ABLE TO RESTART. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO K... Read more
Incident date: Sep 4, 2017
TL* THE CONTACT OWNS A 2009 BMW 328I. WHILE DRIVING VARIOUS SPEEDS, SMOKE WOULD EMIT THROUGH THE VEHICLE VENTS AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED A FEW MINUTES UNTIL IT COOLED DOWN BEFORE DRIVING AGAIN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIR. THE VIN WAS INCLU... Read more
Fire
AUDI
A4 ALLROAD
(2014) — ENGINE AND ENGINE COOLING
Jun 13, 2018
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2014 AUDI A4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER FURTHER STATED THAT THEY WERE WORKING WITH NHTSA TO HAVE THE PARTS AVAILABLE IN NOVEMBER ... Read more
Incident date: May 28, 2018
TL* THE CONTACT OWNS A 2015 AUDI A6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (AUDI NORTH ORLANDO, 139 N. OREGON ST., SANFORD, FL 32771) AND WAS REFERRED... Read more
Incident date: Apr 1, 2018
TL* THE CONTACT OWNS A 2008 BMW 528I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CENTER BMW (5201 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 907-9995) WAS CONTACTED AND CONFIRMED THAT THE P... Read more
Incident date: Dec 5, 2017
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THERE WAS A COOLANT LEAK AND THE ENGINE KEPT OVERHEATING. THE DEALER (FRED BEANS FORD OF NEWTOWN, 10 N SYCAMORE ST, NEWTOWN, PA 18940, (215) 968-3806) INSTALLED A SENSOR AND REPLACED THE COOLANT RESERVOIR TANK; HOWEVER, THE REMEDY FAILED TO PROVIDE A PERMANENT SOLUTION. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE COOLANT WARN... Read more
Incident date: Apr 1, 2018
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ANTIFREEZE IN THE VEHICLE WAS DEPLETING RAPIDLY. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING ANTIFREEZE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED TOWN AND COUNTRY FORD AT 205-491-0000, BUT THE VEHICLE WAS NOT D... Read more
Incident date: Oct 30, 2017
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED BMW OF ANNAPOLIS AT 410-349-9312 (LOCATED AT 31 OLD MILL BOTTOM RD, ANNAPOLIS, MD 21409) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME ... Read more
Incident date: Jun 8, 2018
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FIELDS BMW OF DAYTONA, 1050 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124) WAS CONTACTED AND CONFIR... Read more
VOLKSWAGEN
PASSAT
(2003) — ENGINE AND ENGINE COOLING
Jun 7, 2018
Incident date: May 23, 2018
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE PULLING OUT OF THE DRIVEWAY, THE CONTACT STATED THAT COOLANT WAS LEAKING FROM THE VEHICLE. THE LOW COOLANT WARNING INDICATOR ILLUMINATED AND AN ABNORMAL BEEPING SOUND WAS HEARD WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE COOLANT LEAK WAS DUE TO AN ENGINE FAILURE THAT WAS NOT REPAIR... Read more
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER; 17V683000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE HEATER BLEW OUT EXTREMELY HOT OR COLD AIR WHEN ACTIVATED. ALSO, THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE CONTACT CALLED BMW OF BAKERSFIELD (5400 GASOLINE ALLEY DR., BAKERSFIELD, CA 93313, (661) 396-4040) AND WAS INFORMED... Read more
Incident date: Jun 4, 2018
TL* THE CONTACT OWNS A 2018 TOYOTA CAMRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V200000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER TWO WEEKS AGO. THE DEALER (BAY RIDGE TOYOTA, 6401 6TH AVE, BROOKLYN, NY 11220) WAS CONTA... Read more
Incident date: Dec 5, 2017
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BRAMAN BMW JUPITER AT (561) 609-0133 (LOCATED AT 1555 INDIANTOWN RD, JUPITER, FL 334... Read more
VOLKSWAGEN
JETTA
(2003) — ENGINE AND ENGINE COOLING
Jun 4, 2018
Incident date: Mar 20, 2018
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN JETTA. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE OVERHEATED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ADDED WATER TO THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 184,072.
Incident date: Nov 14, 2017
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED AUTONATION CHRYSLER DODGE JEEP RAM SPRING AT (281) 715-6927 ... Read more
Incident date: May 22, 2018
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO JEFF BELZER'S CHEVROLET, DODGE, RAM, KIA (21111 CEDAR AVE S, LAKEVILLE, MN 55044 (952) 469-4444). THE DEALER DID NOT DIAGNOSE THE VEHICLE, BUT STATED THAT THERE WAS A RECALL ON THE SAME MAKE AND MODEL VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 ... Read more
Incident date: May 20, 2018
TL* THE CONTACT OWNED A 2012 KIA SORENTO. WHILE DRIVING 75 MPH, THE VEHICLE CAUGHT FIRE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT ALSO STATED THAT THE TEMPERATURE GAUGE FAILED TO INDICATE AN ENGINE FAILURE. THE CONTACT STATED THAT THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO A TOW LOT AND ... Read more
Fire
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (AUDI TYSONS CORNER, 8598 LEESBURG PIKE, VIENNA, VA 22182) WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Oct 25, 2017
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED BMW OF ATLANTIC CITY AT 609-568-9200 (6037 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE T... Read more
Incident date: Apr 24, 2018
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. UPON STARTING THE VEHICLE, AN ABNORMAL NOISE WAS HEARD COMING FROM THE DASHBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE BLEND DOOR MOTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAG... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) — ENGINE AND ENGINE COOLING
May 9, 2018
Incident date: Apr 17, 2018
TL* THE CONTACT OWNS A 2018 (NA) CHRYSLER PACIFICA HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE STALLED. ONCE IT WAS RESTARTED, THE TEMPERATURE AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (RY DELL CHRYSLER DODGE JEEP RAM, 700 SAN FERNANDO ROAD, SAN FERNANDO, CA 91340) WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE TEMPERATURE SENSOR AND A NEW TRANSMISSION WAS ... Read more
Incident date: Sep 12, 2017
TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTO NATION DODGE IN CENTENNIAL, COLORADO WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABL... Read more
Incident date: Mar 27, 2018
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE BEING OPERATED AT A LOW SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE RAM (1020 BELMONT ST, BROCKTON, MA), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA ... Read more
Incident date: Feb 14, 2018
TL* THE CONTACT OWNS A 2014 HYUNDAI VELOSTER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (JIM BURKE HYUNDAI, 1424 5TH AVE N, BIRMINGHAM, AL 35203) WHERE IT WAS DIAGNOSED THAT THE OXYGEN SENSOR FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,00... Read more
Incident date: Sep 11, 2017
TL* THE CONTACT OWNS A 2008 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V605000 (AIR BAGS) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. BMW OF FORT WAYNE (929 AVE OF AUTOS, FORT WAYNE, IN) WAS CONTACTED AND CONFIRMED T... Read more
Incident date: Apr 13, 2018
TL* THE CONTACT OWNS A 2010 BMW 750LI. WHILE THE VEHICLE WAS BEING DRIVEN AT UNKNOWN SPEEDS, IT OVERHEATED. THE VEHICLE WAS TAKEN TO BMW GREENWICH AND BMW MAMARONECK SERVICE (110 MIDLAND AVE, PORT CHESTER, NY 10573, (914) 881-3600) WHERE IT WAS DIAGNOSED THAT THE AUXILIARY WATER PUMP AND WATER PUMP SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CA... Read more
Incident date: Feb 7, 2017
TL* THE CONTACT OWNS A 2008 BMW 328I. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A BURNING ODOR DETECTED IN THE CABIN OF THE VEHICLE. THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER 40 MINUTES, THE VEHICLE WAS ABLE TO RESTART AND OPERATE NORMALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENG... Read more
Fire
JEEP
GRAND CHEROKEE
(2012) — ENGINE AND ENGINE COOLING
Apr 5, 2018
Incident date: Jun 1, 2013
2012 JEEP GRAND CHEROKEE. CONSUME WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. CONSUMER WOULD ALSO LIKE TPIM REPLACED ALONG WITH ALL VEHICLE RECALLS ASSOCIATED WITH VEHICLE REPAIRED. *LD THE CONSUMER STATED A/C NOT WORKING. *TR