Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
GMC
SIERRA 1500
(2018) — ENGINE AND ENGINE COOLING
May 20, 2020
Incident date: May 2, 2020
CONDENSER ON AC LEAKING AT SAME LOCATION AS THE 2014-2017 MY. WARRANTY WAS OUT DUE TO MILEAGE BUT TRUCK IS ONLY 2 YEARS 3 MONTHS OLD. BLOWING WARM AIR WHEN AC WAS TURNED ON. *TR
Incident date: May 18, 2020
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING 70 MPH, THE TEMPERATURE GAUGE INCREASED WITH NO WARNING LIGHTS ILLUMINATING. THE CONTACT STATED THAT TEMPERATURE GAUGE REMAINED HIGH AS SHE FELT HEAT ON HER FEET. THE CONTACT STATED THAT THE HEATER CORE MALFUNCTIONED AND COOLANT WAS LEAKED INTO THE VEHICLE. THE CONTACT STATED SHE PULLED OVER TO THE SIDE OF THE ROAD AND AT T... Read more
Fire
Incident date: May 12, 2020
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE STERLING MCCALL FORD DEALER LOCATED AT: 6445 SOUTHWEST FWY, HOUSTON, TX 77074, WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE COOLING CHAMBER WAS CRACKED, AND THAT THE ENGINE NEEDED TO BE REPLACED. ... Read more
Incident date: Mar 12, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM (1130 AUTO MALL DR, LANCASTER, CA 93534). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOU... Read more
Incident date: Mar 15, 2020
AIR CONDITIONER CABIN THERMISTOR DON'T WORK. THE AIR CONDITIONER COMPRESSORS DON'T WORKS. THIS CAR START TO FAIL IN JUST NINE MONTHS AFTER BUY IT BRAND NEW. DON'T WORK IN ANY TIME. *TR
RAM
PROMASTER 3500
(2016) — ENGINE AND ENGINE COOLING
May 18, 2020
Incident date: Apr 17, 2017
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WA... Read more
SMART
FORTWO CABRIO
(2009) — ENGINE AND ENGINE COOLING
May 15, 2020
Incident date: Apr 27, 2017
TL* THE CONTACT OWNS A 2009 SMART FORTWO CABRIO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPE... Read more
Incident date: May 14, 2020
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT STATED AFTER MAKING A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STARTED TO JERK. THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH COMPLETE ENGINE FAILURE. THE CONTACT SPOKE WITH STOKES KIA (202 S GOOSE CREEK BLVD, GO... Read more
Incident date: Mar 16, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, HE BECAME AWARE A COOLANT LEAK COMING FROM THE ENGINE. THE CONTACT ALSO STATED THE COOLANT WARNING LIGHT WOULD FREQUENTLY ILLUMINATE ON THE INSTRUMENT PANEL AND REQUIRED FREQUENT REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 12V431000 (E... Read more
Incident date: May 1, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT LOW SPEEDS AND MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS PROVIDED A LOANER VEHICLE FOR THE TWO MONTHS. THE VEHICLE WAS THEN TAKEN TO MAC HAIK CHRYSLER DODGE JEEP RAM (12111 KATY FWY, HOUSTON, TX 77079, (713) 538-2700) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE ... Read more
Incident date: Apr 27, 2018
TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). FRANK FLETCHER IMPORTS (3111 E 32ND ST, JOPLIN, MO 64804, (417) 297-0821) WAS CONTACTED AND IT WAS STATED THAT THE DEALER WAS UNABLE TO PROVIDE THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE JACKIE COOPER IMP... Read more
Incident date: Mar 11, 2020
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V036000 (POWER TRAIN) AND 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. CHAPMAN DODGE CHRYSLER JEEP RAM (3800 N 89 TH ST, SCOTTSDALE, AZ 85251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE... Read more
Incident date: Apr 3, 2020
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE COOLANT WARNING LIGHT ILLUMINATED, THE ENGINE STARTED TO OVERHEAT CAUSING THE VEHICLE TO STALL. THE CONTACT MENTIONED THAT THERE WAS WHITE SMOKE COMING FROM THE REAR OF THE VEHICLE EXHAUST PIPE. THE VEHICLE WAS TOWED TROTTER FORD LINCOLN (3801 BOBO RD, PINE BLUFF, AR 71603) WHERE IT WAS D... Read more
Fire
Incident date: Jan 29, 2020
ENGINE FAILED AT 118,813, NO CHECK ENGINE LIGHT CAME ON. I HAVE MAINTANIED MY VEHICLE WITH ALL PROPER SERVICE SINCE OWNING VEHICLE. THE DEALERSHIP IS SAYING THEY WILL NOT COVER THE ENGINE AND WANT TO CHARGE ME OVER $11,000 TO REPLACE.
Incident date: Mar 27, 2020
MY WATER PUMP SUDDENLY DIED. NO WARNING. I WENT FROM LOW ON HEATING FLUID TO OVER HEATING IN ABOUT A MINUTE. I KEEP MY CAR UP TO DATE ON ALL SERVICES WITHOUT FAIL. THIS IS MUCH SOONER THAN IT SHOULD FAIL. PLUS THE FACT THAT FORD CHARGES 4 TIMES MORE THAN OTHER CARS.
Incident date: Apr 6, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WA... Read more
Incident date: Mar 19, 2020
TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE REC... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED WHILE DRIVING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PUSHED THE VEHICLE TO A NEARBY PARKING LOT. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL RAIL ASSEMBLY, FILTER AND RETURN LINES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRE... Read more
PONTIAC
GRAND PRIX
(2002) — ENGINE AND ENGINE COOLING
Feb 26, 2020
Incident date: Feb 23, 2020
TL* THE CONTACT OWNS A 2002 PONTIAC GRAD PRIX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED BY AN INDEPENDENT MECHANIC FOR A TUNE-UP, OIL CHANGE AND NO FAILURE CODES FOUND. THE CONTACT STATED AFTER RETRIEVING THE VEHICLE FROM THE MECHANIC, SHE WAS DRIVING APPROXIMATELY 45 MPH WHEN SMOKE WAS SEEN COMING THROUGH THE GEAR SHIFT ASSEMBLY AND A BURNING ODOR WAS DETECTED IN THE CABIN OF THE VE... Read more
Fire
Incident date: Feb 17, 2020
TL* THE CONTACT OWNS A 2005 PONTIAC VIBE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE SPOUSE OF THE CONTACT RESTARTED THE VEHICLE AND DROVE THE VEHICLE TO A SAFE PLACE WHERE THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V... Read more
Incident date: Nov 1, 2019
2018 DODGE RAM. CONSUMER WRITES IN REGARDS TO DIESEL EGR COOLER SAFETY RECALL. *LD THE CONSUMER STATED THE PART NECESSARY TO COMPLETE THE RECALL REPAIR WERE UNAVAILABLE.*JS *JS*DT*JB*JS*JS
Incident date: Aug 8, 2019
TL* THE CONTACT OWNED A 2014 KIA OPTIMA LX. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL WHICH STOPPED THE VEHICLE FROM GOING OVER AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE FAILURE HAD OCCURRED SEVERAL TIMES PRIOR TO THE CRASH. THE VEHICLE WAS TOWED TO A TOWING COMPANY AND THEN TOWED TO THE ... Read more
Crash
1 injured
Incident date: Dec 1, 2019
TL* THE CONTACT OWNS A 2016 RAM 1500. AFTER THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING), IT WAS DISCOVERED THAT THE COOLANT WAS LOW INSIDE THE VEHICLE, AS LISTED IN THE RECALL. AUTONATION CHRYSLER DODGE RAM VALENCIA (23820 CREEKSIDE RD, VALENCIA, CA) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE... Read more
MERCEDES-BENZ
B-CLASS ELECTRIC
(2014) — ENGINE AND ENGINE COOLING
Nov 19, 2019
Incident date: Sep 30, 2019
VEHICLE BATTERY WARNING LIGHT CAME ON INSTRUCTING TO STOP DRIVING VEHICLE IMMEDIATELY. LIKE SO MANY OTHER OWNERS WHO HAVE FILED COMPLAINTS, MERCEDES DEALER-MECHANIC SAID THAT COOLANT HAD GOTTEN INTO BATTERY AND DRIVE UNIT NEEDS TO BE REPLACED. ESTIMATED COST $12,000 - RENDERING CAR TOTALLED. INDEPENDENT EV SPECIALIST HAS PRESSURE TESTED COOLING SYSTEM AND FINDS NO LEAKS. FORTUNATELY, I WAS IN A... Read more
VOLKSWAGEN
GTI
(2019) — ENGINE AND ENGINE COOLING
Nov 5, 2019
Incident date: Oct 28, 2019
PURCHASED FROM RIVERSIDE VW METRO AUTO GROUP, A NEW 2019 VW GOLF GTI (WITH 465 MILES) EQUIPPED WITH A 6 SPEED MANUAL TRANSMISSION STALLS EXCESSIVELY. THE VEHICLE TYPICALLY NEEDS TO WARM UP (OIL TEMP ABOVE 210F) PRIOR TO SEEING THIS EXCESSIVE STALLING ISSUE. THE STALLING IS APPARENT WHEN THE ENGINE SHUTS OFF WITHOUT WARNING AS CAR SLOWS TO A STOP OR WHEN PREPARING TO MAKE A TURNS AT INTERSECTIONS... Read more
VOLKSWAGEN
GTI
(2019) — ENGINE AND ENGINE COOLING
Oct 22, 2019
Incident date: Oct 22, 2019
ENGINE STALLS AT STOPS.
VOLKSWAGEN
GTI
(2019) — ENGINE AND ENGINE COOLING
Oct 19, 2019
Incident date: Oct 11, 2019
VEHICLE INTERMITTENTLY WILL STALL OUT WHEN COMING TO A COMPLETE STOP, AND MUST BE MANUALLY RESTARTED FOR EACH FAILURE AND THE CAR SUCCESSFULLY RESTARTS EVERY TIME WITH NO ISSUES. EACH STALL HAPPENED WHILE VEHICLE WAS COMING TO A STOP BETWEEN 0 AND 10 MILES PER HOUR WITH NO WARNING, WITH THE CLUTCH FULLY DEPRESSED AND THE VEHICLE IN NEUTRAL. THE VEHICLE DOES NOT HAVE AN AUTO START/STOP FEATURE. THE... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2008 HONDA CIVIC. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED A PUDDLE OF COOLANT UNDER THE ENGINE. THE VEHICLE WAS TOWED TO LUNDGREN HONDA (163 WASHINGTON ST, AUBURN, MA 01501) WHERE IT WAS DETERMINED THAT THE ENGINE BLOCK WAS FRACTURED, LEAKING COOLANT, AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.... Read more
HONDA
CLARITY ELECTRIC
(2019) — ENGINE AND ENGINE COOLING
Oct 15, 2019
Incident date: Oct 13, 2019
PHEV BURNING SMELL ECON (EV) DRIVING. IT HAPPENED 2 TIMES AFTER THE BATTERY DROPS TO TWO BARS, WHICH MEANS MODE WAS CHANGED TO HYBRID FROM ECON. THERE WERE BIG VROOM SOUNDS FROM ENGINE ROOM WHEN EV MODE CONVERTED HYBRID MODE AT THE SPEED OF 60-70 MPH. EVEN AT THE SPEED OF 5-10 MPH, THE ENGINE SOUND WAS REALLY BIG (IT SOUNDED LIKE REALLY HIGH RPM AT THE LOW SPEED). AROUND 2-3 MIN DRIVING AS HYBRID... Read more
MINI
COUNTRYMAN
(2015) — ENGINE AND ENGINE COOLING
Oct 15, 2019
Incident date: Oct 8, 2019
2015 MINI COOPER COUNTRYMAN PURCHASED NEW FROM FACTORY. HAVE HAD REGULAR ROUTINE MAINTENANCE SINCE PURCHASE. AROUND 48,000 MILES STARTED HEARING RATTLE NOISE FROM FRONT DRIVERS SIDE OF ENGINE COMPARTMENT. DEALER COULDN'T FIND ANYTHING. NOISE ONLY NOTICEABLE AT LOW SPEEDS AND WHEN CLUTCH UNDER LOAD. GOT WORSE OVER TIME, SO TOOK IT TO DEALER AND WORKED WITH MECHANIC TO IDENTIFY ENGINE. THEY CHECKED ... Read more
VOLKSWAGEN
GTI
(2019) — ENGINE AND ENGINE COOLING
Sep 30, 2019
Incident date: Sep 29, 2019
THIS CAR STALLS IN NEUTRAL AND WITH THE CLUTCH ENGAGED. THIS HAPPENS WHEN COMING TO A COMPLETE STOP. CAR SPUTTERS AND STALLS AND NEEDS TO BE RESTARTED. ISSUE IS SOMEWHAT SPORADIC.
Incident date: Sep 23, 2019
MY NAME IS [XXX] , I HAVE 2017 CHEVY TRAXX I BOUGHT THIS CAR NEW WITH ONLY 6 MILES: I'M HAVING SOME MANY PROBLEM W THIS CHEVY TRAXX: BRAKES, COOLING SYSTEM, STEERING,BOTH FRONT LOWER-CONTROL ARMS AND MORE : I TOOK THE CAR TO JOHN MILES WHERE I GOT THE CAR FROM AND HAD THIS TESTED IT OVER 19 CODES REPORT: IT NOR SAFE FOR ME TO DRIVE IT MYSELF AND 1 SMALL CHILD IN THE CAR AND I LIVE IN THE ATLANTA G... Read more
Incident date: Jun 15, 2018
WHEN THE VEHICLE'S ENGINE IS RUNNING, IF THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK) IS MOVED IN ANY SLIGHT MOVEMENT, THE ENGINE WILL IMMEDIATELY SHUT OFF. IT APPEARS THE FIX IS TO REPLACE THE WIRELESS IGNITION NODE (WIN) MODULE, SIMILAR TO OTHER SAFETY RECALLS ISSUED FOR OTHER DODGE/CHRYSLER MODELS. THE VEHICLE WILL SHUT OFF EVERY DAY NOW AND HAS EVEN SHUT OFF WHILE DRIVING ON THE INTERS... Read more
VOLKSWAGEN
GTI
(2019) — ENGINE AND ENGINE COOLING
Sep 23, 2019
Incident date: Sep 10, 2019
HAD BEEN DRIVING FOR ABOUT 10 TO 15 MINUTES HIGHWAY DRIVING LEADING TO STOP AND GO TRAFFIC. ONCE OUT OF STOP AND GO TRAFFIC, DEPRESSED CLUTCH FULLY AND CAME TO A STOP AT A STOP SIGN. ENGINE DIED / SHUT OFF. NO DASH LIGHTS WERE ILLUMINATED. OIL TEMPERATURE WAS ~200 F. ENGINE RESTARTED SUCCESSFULLY AND DRIVING COMMENCED. AT NEXT STOP LIGHT, DEPRESSED CLUTCH, CAME TO A STOP, AND ENGINE DIED / SHUT OF... Read more
Incident date: Jan 1, 2009
TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND CONTINUED TO MOVE FORWARD. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, NONE OF THE LOCKS FUNCTIONED AND THE BODY FRAME WAS RUSTED. THE CONTACT ALSO STATED THAT THE REAR HATCH W... Read more
VOLKSWAGEN
GTI
(2019) — ENGINE AND ENGINE COOLING
Aug 21, 2019
Incident date: Jul 19, 2019
BRAND NEW 2019 GTI RABBIT SOMETIMES STALLS WHILE COMING TO A STOP OR, IN SOME CASES, HAS FULLY STOPPED, WHEN THE CLUTCH IS FULLY ENGAGED. CAR RESTARTS WHEN 'START' BUTTON IS PUSHED. THE FIRST INCIDENT OCCURRED ON THE DRIVE HOME FROM THE DEALER AND HAS OCCURRED AT LEAST 10X IN THE THREE WEEKS SINCE PURCHASED, ACROSS MULTIPLE DRIVERS. HAVE NOT BEEN ABLE TO RELIABLY REPRODUCE.
Incident date: Aug 12, 2019
THIS MOTORCYCLE IS PRONE TO STALLING AT INTERSECTIONS. THE ELECTRIC STARTER IS INSUFFICIENT TO RESTART THE ENGINE REQUIRING THE RIDER TO USE THE KICK STARTER TO RESTART THE ENGINE. IT IS COMMON FOR THE MOTORCYCLE'S FRONT WHEEL TO LIFT OFF THE GROUND WHEN ACCELERATING FORWARD FROM A DEAD STOP (WHEELIE), CAUSING A LOSS OF STEERING AND CONTROL OF THE VEHICLE. THIS IS LIKELY DUE TO THE MOTORCYCLE HAVI... Read more
Incident date: Jul 26, 2019
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT STATED THAT THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF OIL AND THE CONTACT HEARD AN ABNORMAL CLINKING NOISE. IN ADDITION, THE CHECK ENGINE AND OIL WARNING INDICATORS ILLUMINATED AND FLASHED. THE VEHICLE WAS TAKEN TO SOUTHWEST KIA OF ROCKWALL (1790 INTERSTATE HWY 30, ROCKWALL, TX 75087, (469) 402-2900) WHERE AN ENGINE KNOCKING TEST WAS PERFORMED... Read more
Incident date: Dec 3, 2012
HAVE HAD NUMEROUS PROBLEMS WITH THE COOLING SYSTEM ON THIS VEHICLE. HAD THE AIR CHARGE COOLER REPLACED UNDER WARRANTY AT AROUND 70,000 MILES. THE RADIATOR WAS LEAKING AS WELL BUT DEALER REFUSED TO REPLACE IT AND WANTED 1400.00 TO REPLACE. WAS LOSING COOLANT AT A RATE OF ABOUT 1 GALLON A WEEK GOING THRU THE AIR CHARGE COOLER AND OUT THE EXHAUST. AT 89,000 MILES I HAD TO PAY $1947.00 TO REPLACE BOT... Read more
Incident date: May 22, 2019
TL* THE CONTACT OWNS A 2016 JEEP COMPASS. WHILE DRIVING AND MAKING A TURN, THE VEHICLE LUNGED FORWARD AND STALLED. IT TOOK NUMEROUS ATTEMPTS TO RESTART THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE CAMSHAFT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT MADE AWARE O... Read more
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT THE VEHICLE OVERHEATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM), 13V044000 (ELECTRICAL SYSTEM), 17V683000 (ENGINE AND ENGINE COOLING), AND 14V176000 (ENGINE AND ENGINE COOLING); HOWEVER, THE CONTA... Read more
Incident date: Apr 12, 2019
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER DARCARS LANHAM KIA (9020 LANHAM SEVERN RD, LANHAM, MD 20706) WHERE IT WAS DETERMINED THAT THE CATALYTIC CONVERTER AND TWO OXYGEN SENSORS HAD FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ... Read more
Incident date: May 9, 2019
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MA... Read more
Incident date: Jan 25, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR KEPT RANDOMLY FLASHING AND THE VEHICLE WAS RUNNING HOT. AN INDEPENDENT MECHANIC PROVIDED A COOLANT PRESSURE CHECK AND FOUND COOLANT IN THE RESERVOIR. THE MECHANIC STATED THAT THE HEAD GASKET WAS CRACKED AND THE COMPRESSION SENSOR MAY NEED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN N... Read more
Incident date: May 3, 2019
SUBARU. CONSUMER WRITES IN REGARDS TO HEAD GASKET FAILURE. *LD *JS
Incident date: Dec 10, 2018
STARTED SMELLING AN ODOR OF FUEL INSIDE THE VEHICLE THEN NOTICED THE OIL LEVEL WAS OVER THE FULL MARK. THE DIPSTICK SMELLED LIKE FUEL MIXED WITH THE OIL. I HAD TAKEN THE SAME VEHICLE IN FOR A RECALL THAT WAS SUPPOSED TO TAKE CARE OF THIS ISSUE. DURING THE COLD MONTHS THE VEHICLE NEVER REALLY WARMED UP THE HEAT GUAGE WOULD HARDLY WARM UP WITH ONE BAR AND SOMETIMES THE BARS WOULD GO DOWN AS I DROV... Read more
JEEP
GRAND CHEROKEE
(2012) — ENGINE AND ENGINE COOLING
Apr 15, 2019
Incident date: Apr 29, 2018
WE LOADED UP TO GO TO THE DESERT (CLEAR SUMMER DAY WITH TEMPERATURES NEAR 80 DEGREES FAHRENHEIT), STOPPED TO GET GAS AND ICE (JEEP WAS RUNNING THE ENTIRE TIME) AND ONCE WE GOT ON THE WAY THERE, THE BATTERY LIGHT CAME ON, THEN AN ODD SOUND WAS HEARD THEN WHITISH ELECTRICAL SMELLING SMOKE STARTED POURING OUT OF THE ENGINE COMPARTMENT, THIS HAPPENED WITHIN 8 - 10 SECONDS TOTAL). I GRABBED MY EXTING... Read more
Incident date: Feb 26, 2019
2017 HONDA CRV. CONSUMER WRITES IN REGARDS TO GASOLINE ODOR ON DIPSTICK. *LD *TR
Incident date: Nov 23, 2018
TL* THE CONTACT OWNS A 2012 DODGE AVENGER. WHILE DRIVING AT UNKNOWN SPEEDS, COLD AIR EMERGED FROM THE PASSENGER SIDE VENT INSIDE THE VEHICLE. ALSO, THERE WAS NO HEAT COMING FROM THE FLOOR VENTS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FREEDOM CHRYSLER DODGE JEEP RAM BY ED MORSE (815 E CAMP WISDOM RD, DUNCANVILLE, TX 75116, (972) 427-4019) WHERE IT WAS DIAGNOSED THAT... Read more
Incident date: Jun 15, 2018
TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V336000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more