Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
Incident date: Sep 15, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT ENGINE COOLANT LEAKED FROM THE VEHICLE WITH THE ENGINE COOLANT WARNING MESSAGE ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT HE FREQUENTLY REFILLED THE COOLANT DUE TO THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 12V55... Read more
JEEP
GRAND CHEROKEE
(2015) — ENGINE AND ENGINE COOLING
Dec 29, 2020
Incident date: Jul 13, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V475000 (ENGINE AND ENGINE COOLING) AND 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION CHRYSLER DODGE JEEP (200 A... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE STATED THE VEHICLE ENGINE COOLING SYSTEM FAILED. THE CONTACT STATED THAT A MESSAGE WAS RECEIVED ON THE INSTRUMENT PANEL STATING THAT THE COOLANT SYSTEM WAS LOW AND SERVICE WAS REQUIRED. THE CONTACT STATED THAT COOLANT NEEDED TO BE ADDED EVERY TWO WEEKS TO THE VEHICLE FOR THE ENGINE NOT TO FAIL. THE CONTACT ALSO STATED THAT THE COOLANT FAILURE STARTED I... Read more
JEEP
GRAND CHEROKEE
(2015) — ENGINE AND ENGINE COOLING
Dec 18, 2020
Incident date: Dec 7, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MULLAHEY CHRYSLER DODGE JEEP RAM (740 BUENA FORTUNA CIRCLE, ATASCADERO, CA 9342... Read more
MERCEDES-BENZ
CLA250
(2017) — ENGINE AND ENGINE COOLING
Dec 16, 2020
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT SOON AFTER HAVING HER OIL CHANGED, A COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE COOLANT WAS ADDED. THE CONTACT ALSO MENTIONED THAT THE HOME SCREEN WOULD GO BLANK INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. UPON INVESTIGATION, THE CONTACT L... Read more
TOYOTA
COROLLA MATRIX
(2007) — ENGINE AND ENGINE COOLING
Dec 9, 2020
Incident date: Aug 1, 2020
TL* THE CONTACT OWNS A 2007 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE VEHICLE STALLED WHILE ATTEMPTING TO ACCELERATE AND APPROXIMATELY 20 SECONDS LATER, THE ENGINE SUDDENLY OPERATED AS NORMAL AND THE DRIVER WAS ABLE TO DRIVE NORMALLY. THE FAILURE HAD OCCURRED ON SEVERAL OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HOFFMAN TOYOTA LOC... Read more
Incident date: Dec 4, 2020
LOSS OF COOLANT APPROXIMATELY EVERY 45 DAYS. NO VISIBLE SIGNS OF LEAKINF AND A PRESSURE TEST DID NOT SHOW ANY NON VISIBLE LEAKS. YET I HAVE TO REFILL AFTER A LOW COOLANT ERROR AS STATED. A GOOGLE SEARCH FOUND QUITE A FEW OWNERS WITH THE SAME PROBLEM ON THE 2013 MODEL.
Incident date: Oct 19, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE COOLANT LEVEL WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONFIRMED THAT THE COOLANT LEVEL WAS LOW, AND TOPPED OFF THE FLUID TO THE RECOMMENDED LEVEL. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE INSPECTED HOWEVER, THE MECHANIC FAILED TO LOCATE A COOLANT LEAK. THE ISSUE RECURRED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECH... Read more
Incident date: Oct 14, 2020
CHECK ENGINE LIGHT WENT ON IN OUR SON'S 2018 VOLVO XC90 ON OCTOBER 14, 2020. WE SELECTED THE VOLVO BRAND SINCE IT IS SYNONYMOUS WITH "SAFETY". *BF I BROUGHT THE VEHICLE INTO VOLVO SERVICE ON OCTOBER 15, 2020 AND LEARNED THAT THE RIGHT REAR WHEEL WELL LEAK DETECTION PUMP WAS DAMAGED DUE TO RODENTS CHEWING THROUGH THE WIRING. SAFETY ISSUE #1: THE VEHICLE WOULD NOT PASS INSPECTION UNLESS THE... Read more
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER SUNLAND PARK CHRYSLER LOCATED AT 950 CROCKETT ST, EL PASO, TX 79922, WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXC... Read more
Incident date: Mar 7, 2019
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT STATED THAT THE RADIATOR WAS LEAKING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THE COOLANT LEVEL WAS DRAINED QUICKLY. THE VEHICLE WAS TAKEN TO GRESHAM CHRYSLER DODGE JEEP RAM (855 NE BURNSIDE RD, GRESHAM, OR 97030, (503) 743-0444) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MEC... Read more
Incident date: Nov 8, 2020
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVEN AT VARIOUS SPEEDS. THE CONTACT'S HUSBAND A CERTIFIED MECHANIC, REPLACED ONE WATER HOSE. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBERS: 12V551000 (ENGINE AND ENGINE COOLING) AND 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANU... Read more
Incident date: Oct 17, 2020
TL* THE CONTACT OWNS A 2012 CHRYSLER 200. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE WAS PULLING TO LEFT WITH THE TEMPERATURE GAUGE RISING RAPIDLY. THE CONTACT STATED THE ENGINE OVERHEAT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH... Read more
Incident date: Nov 2, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START-UP WITHOUT WARNING, AFTER SEVERAL ATTEMPTS. THE CONTACT ALSO STATED THAT THE VEHICLE WAS UNABLE TO SHIFT GEARS DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE SENSOR. THE CONTACT THEN DISCOVERED NOTIFICATION OF NHTSA CAMPAIGN NUMBE... Read more
Incident date: Nov 3, 2020
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT REQUIRED EXTRA EFFORT TO SLOW AND STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT A BYSTANDER ASSISTED HIM WITH... Read more
Incident date: Sep 12, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 80 MPH AND TOWING A TRAILER, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED MULTIPLE TIMES AND REMAINED AT THE RESIDENCE OF AN ACQUAINTANCE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPLA... Read more
Incident date: Oct 4, 2020
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE COOLANT OVER TEMPERATURE WARNING LIGHT ILLUMINATED. THE VEHICLE COASTED TO A STOP AND THE CONTACT REFILLED THE COOLANT LEVEL TO LET THE VEHICLE COOL DOWN BEFORE CONTINUING TO DRIVE. THE CONTACT TOOK THE VEHICLE TO WESTFIELD FORD (6200 SOUTH LA GRANGE ROAD, COUNTRYSIDE, IL 60525; (708) 354-860... Read more
Incident date: Oct 24, 2019
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER ... Read more
Incident date: Aug 13, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CHUCK PATTERSON TOYOTA (200 EAST AVE, CHICO, CA 95926) WAS CONTACTED AND CONFIRMED THAT PARTS WERE... Read more
Incident date: Oct 1, 2020
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE THE VEHICLE WAS IDLING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS A COOLANT FAILURE, CYLINDER NUMBER 2, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT CALLED ORLEANS FORD (1405 S MAIN ST, MEDINA, NY 14103, (585) 798-4316) HOWEVER, ... Read more
JEEP
GRAND CHEROKEE
(2015) — ENGINE AND ENGINE COOLING
Oct 14, 2020
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. LARRY H. MILLER CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114; (505) 633-2050) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MAN... Read more
Incident date: Oct 6, 2020
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THOMPSONS CHRYSLER DODGE JEEP RAM (126 FORNI RD, PLACERVILLE, CA 95667) WAS CONTACTED AND CONFIRME... Read more
Incident date: Apr 23, 2019
MY WATER PUMP FAILED AT 57,000 MILES WHILE ON THE FREEWAY. THE CAR STALLED AT 30 MPH UNTIL I COULD FINALLY EXIT. VERY DANGEROUS SITUATION. AFTER LEAVING TWO MESSAGES ON BMW DEALER VOICE MAIL, I WAS TOWED TO NEAREST AUTO SHOP THAT I HAD USED PREVIOUSLY. $1450 IN REPAIRS FOR FAULTY WATER PUMP/THERMOSTAT (BAD DESIGN FLAW - ELECTRONIC SENSOR ISSUE? ) BMW WILL NOT REIMBUSRSE ME SINCE REPAIRS WEREN'T... Read more
CHEVROLET
SILVERADO 1500
(2015) — ENGINE AND ENGINE COOLING
Oct 2, 2020
Incident date: Sep 14, 2020
TL* THE CONTACT OWNS A 2015 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT HE NOTICED A SMALL LEAK COMING FROM THE RADIATOR. THE VEHICLE WAS TAKEN TO JEFF SCHMITT CHEVROLET SOUTH (125 S GEBHART CHURCH RD, MIAMISBURG, OH 45342) AND IT WAS STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MECHANIC REFUSED TO LOOK AT THE RADIATOR. THE CONTACT REMINDED THE DEALER THAT TSB #: P1513F DESCRIBED TH... Read more
Incident date: Sep 30, 2020
TL* THE CONTACT OWNS A 2016 RAM 2500 PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVA... Read more
Incident date: Sep 16, 2020
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED BOB RICHARDS CHRYSLER DODGE JEEP RAM (1666 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829; (803) 663-9500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED ... Read more
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH CHAPMAN LAS VEGAS DODGE CHRYSLER, JEEP, RAM (3175 EAST SAHARA AVENUE, L... Read more
Incident date: Sep 21, 2020
TL* THE CONTACT OWNS 2015 BMW 328I. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO BMW OF ROSEVILLE (500 AUTOMALL DR, ROSEVILLE, CA 95661) WHERE A DIAGNOSTIC TEST WAS PERFORMED ON THE VEHICLE AND THE CONTACT WAS INFORMED THAT THE ENGINE COOLANT THERMOSTAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND... Read more
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT WHILE INSIDE OR OUTSIDE THE VEHICLE, THERE WAS AN ABNORMAL ODOR. THE CONTACT LOOKED UNDER THE HOOD AND NOTICED THAT THE COOLANT TANK WAS LOW. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO WILLIAMS SCION OF ELMIRA (951 COUNTY ROAD 64, ELMIRA, NY 14903) WHERE THE VEHICLE WAS DIAGNOSED HOWEVER, THE MECHANIC FAILED TO ... Read more
Incident date: Sep 21, 2020
TL* THE CONTACT OWNS A NISSAN MURANO. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE OVERHEATED AND LOST POWER. THE CONTACT NOTICED COOLANT LEAKING. THE CONTACT ADDED WATER TO VEHICLE HOWEVER, THE WATER ALSO LEAKED FROM THE VEHICLE. ADDITIONALLY, WATER WAS LEAKING FROM THE EXHAUST TIP. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AUTONATION NISSAN TEMPE (7755 S AU... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LAMPE CHRYSLER DODGE JEEP RAM (151 N. NEELEY ST, VISALIA, CA 93291; (559) 737-6400) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER E... Read more
Incident date: Sep 10, 2020
TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO OVERHEAT WITH THE ENGINE FANS RUNNING HIGH. A WARNING MESSAGE ON THE INSTRUMENT PANEL ALSO READ, "IF YOU KEEP DRIVING, THE VEHICLE WILL CATCH FIRE. THE CONTACT IMMEDIATELY PULLED OVER AND SHUTOFF THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE ... Read more
Incident date: Sep 7, 2020
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 40 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE DRIVER STATED THAT THE OIL LEVEL WARNING LIGHT AND ANOTHER UNKNOWN WARNING LIGHT WERE ILLUMINATED. THE CONTACT STATED HE ARRIVED AND PUSHED THE VEHICL... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED RACKLEY CHRYSLER DODGE JEEP RAM (5050 E WINNEMUCCA BLVD, WINNEMUCCA, NV 89445: (775) 623-5005), LITHIA CHRYSLER JEEP DODGE RAM OF KLAMATH FALL... Read more
Incident date: May 8, 2019
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DAYTON ANDREWS CHRYSLER DODGE JEEP RAM FIAT (2388 GULF TO BAY BLVD, CLEARWATER, FL 33... Read more
Incident date: Sep 4, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTU... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED AUTO NATION CHRYSLER DODGE JEEP RAM DEALER BELLEVUE SERVICE CENTER (120 ... Read more
Incident date: Sep 2, 2020
TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED WHILE DRIVING 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM CLICK HYUNDAI AUTO MALL TUCSON (700 W AUTO MALL DR, T... Read more
Incident date: May 1, 2020
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED TO REPAIR THE DEFECT WAS UNAVAILABLE. THE MANUFACTURER AND LOCAL DEALER LARRY H MILLER DODGE LOCATED AT 755 N 500 W, WEST BOUNTIFUL, UT 84010, WERE MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STAT... Read more
Incident date: Jun 18, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THE VEHICLE WAS LEAKING COOLANT. THE COOLANT WARNING LIGHT INDICATED COOLANT LEVEL WAS LOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO LOCATE THE AREA OF THE LEAK. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE ... Read more
Incident date: Nov 15, 2019
TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CARSON DODGE CHRYSLER JEEP RAM (3059 S. ... Read more
Incident date: Aug 20, 2020
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 40-45 MPH, THE VEHICLE STALLED WITH THE COOLANT AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO BILL BROWN FORD (32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244) WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE COOLANT STAND PIPE NEEDED TO BE REPLACED. THE MANUFACT... Read more
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT STATED THAT AFTER COMING TO A COMPLETE STOP AND DEPRESSING THE ACCELERATOR, THE VEHICLE HESITATED AND THEN ABRUPTLY SPED OFF WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 19V347000 (LATCHES/ CONSUMER STATED VEHICLE WAS TAKEN TO SEVERAL DEALERS TO REPAIR THE RECALL NO ONE HAD THE PARTS. NOW MANUFACTURER IS CALL... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2008 JEEP COMMANDER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE ENGINE STARTED REVVING AND THE TEMPERATURE GAUGE BEGAN TO RISE. THE CONTACT STATED THE AIR BAGS, TRACTION AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE BUT EXPERIENCED THE FAILURE AND SHIFTED TO 4TH GEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC... Read more
Incident date: Aug 18, 2020
TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER LITHIA GRANTS PASS AUTO CENTER (1421 NE 6TH ST, GRANTS PASS, OR 97526) WAS CONTACTED AND CONF... Read more
Incident date: Jun 8, 2020
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 40 MPH, THE LOW COOLANT WARNING LIGHT WAS ILLUMINATED AND SHE HEARD AN ABNORMAL SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED ON AUGUST 12, 2020 WHILE STARTING THE IGNITION, SHE SAW WHITE SMOKE EXITING THE EXHAUST PIPE. THE CONTACT STATED SHE WHILE INSPECTING T... Read more
Incident date: Aug 13, 2020
TL* THE CONTACT OWNS A 2018 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTU... Read more
Incident date: Aug 9, 2020
TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING 25-30 MPH, THE VEHICLE SHUTOFF WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CHECKED UNDER THE HOOD AND NOTICED THE COOLANT RESERVOIR WAS EMPTY. THE CONTACT PUSHED THE VEHICLE TO HER RESIDENCE. THE CONTACT STATED THAT THE NEXT DAY SHE NOTICED COOLANT MIXED IN WITH THE ENGINE OIL. THE CONTACT CALLED JACK G... Read more
Incident date: Jul 15, 2020
TL* THE CONTACT OWNS A 2013 FOR FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE WAS SHAKING WHILE THE ENGINE COOLANT LIGHT AND CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. IN ADDITION, THE VEHICLE TEMPERATURE GAUGE CHANGED FROM COOL TO HOT AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT IT WAS AN INACC... Read more
Incident date: Aug 11, 2020
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ENGINE COOLANT OVER TEMPERATURE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A FLUID LEAK WAS PRESENT BEHIND THE WATER PUMP. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER MCGOVERN FORD LOCATED AT 1212 WESTFORD ST, LOWELL, MA 01851... Read more