Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,517 complaints — component: ENGINE AND ENGINE COOLING
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2007 TOYOTA COROLLA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED HARD SHIFTING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED, PRIOR TO THE VEHICLE INADVERTENTLY SHUTTING OFF. ON ANOTHER OCCASION WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY SHUT-OFF WITHOUT WARNING. THE VEHICLE WAS TOWED OFF THE FREE WAY. THE CAUSE OF THE FAI... Read more
Incident date: Nov 16, 2020
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING COOLANT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HUB CITY FORD, INC. (2909 NW EVANGELINE THROUGHWAY, LAFAYETTE, LA 70507) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC STATED THAT THERE WAS NOTHING THAT NEEDED TO BE REPL... Read more
Incident date: Nov 13, 2020
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO SANSONE HYUNDAI (90-100 US-1, AVENEL, NJ 07001, (888) 566-5311) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A ... Read more
Incident date: Dec 1, 2020
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AN UNKNOWN DEALER WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE... Read more
Incident date: Apr 15, 2021
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THREE UNKNOWN DEALERS AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT H... Read more
Incident date: Apr 9, 2021
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER TO BE CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE... Read more
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED WHILE INSPECTING THE VEHICLE, SHE NOTICED OIL LEAKING ONTO THE ALTERNATOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MAN... Read more
Incident date: Mar 30, 2021
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE OIL WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE CONSUMED OIL VERY QUICKLY. THE VEHICLE WAS TAKEN TO FRED BEANS KIA OF LANGHORNE (1801 LINCOLN HWY, LANGHORNE, PA 19047) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE CONTACT... Read more
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EX... Read more
Incident date: Apr 5, 2021
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO SOUTH POINT HYUNDAI (4610 S IH 35 FRONTAGE RD, AUSTIN, TX 78745) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EX... Read more
Incident date: Jan 26, 2021
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER - PARK HYUNDAI LOCATED AT 3111 N MAIN ST, GAINESVILLE, FL 32609 WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE AND THAT THE VEHICLE COULD NOT BE... Read more
Incident date: Aug 20, 2020
TL* THE CONTACT 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ATTEMPT... Read more
Incident date: Mar 31, 2021
2008 HYUNDAI VERACRUZ UNDER SAFETY RECALL 197. MY 77 YEAR OLD MOTHER EXPERIENCED THE ENGINE CUTTING OUT WHILE DRIVING. HAD TRIPLE AAA REPLACE BATTERY THINKING THAT WAS CAUSE. VEHICLE CONTINUED TO CUT OUT WHILE DRIVING. RECEIVED SAFETY RECALL NOTICE AND HYUNDAI CLAIMED THERE IS NO REMEDY. SUBMITTED A CASE TO HYUNDAI MOTOR CORP TO ASSIST WITH A DOLLAR BUYOUT AMOUNT SO THAT WE COULD PURCHASE OR LEASE... Read more
JEEP
GRAND CHEROKEE
(2018) — ENGINE AND ENGINE COOLING
Mar 29, 2021
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026, (847) 446-5100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANU... Read more
VOLKSWAGEN
RABBIT
(2009) — ENGINE AND ENGINE COOLING
Mar 29, 2021
Incident date: Mar 3, 2021
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN RABBIT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SPEED ODOMETER WENT TO ZERO AND THE VEHICLE FAILED TO ACCELERATE FORWARD. SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE HAD NOT BEEN REPAIRED NOR DIAGNOSED. A DEALER WAS NOT CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STA... Read more
Incident date: Mar 22, 2021
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE COOLANT WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE HAD TO REFILL COOLANT RESERVOIR REPEATEDLY. NEITHER THE LOCAL DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Incident date: Mar 16, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED PARKWAY HYUNDAI (5920 MARKET ST A, WILMINGTON, NC 28405) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AM... Read more
Incident date: Mar 17, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO ROCKLAND HYUNDAI (55 NY-303, WEST NYACK, NY 10994) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABL... Read more
Incident date: Jan 1, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT HAD TAKEN THE VEHICLE TO DICK SMITH HYUNDAI (825 CONGAREE RD, GREENVILLE, SC 29607) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE AND REMAINED IN THE DEALER POSSESSION FOR OV... Read more
Incident date: Mar 4, 2021
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED, WHEN THE OVERHEAT AND EMERGENCY PULLOVER WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT HE POURED WATER INTO THE RADIATOR RESERVOIR AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. TH... Read more
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEBB HYUNDAI HIGHLAND (9236 SOUTH INDIANAPOLIS BLVD, HIGHLAND, IN 46322) AND THE MANUF... Read more
Incident date: Nov 30, 2020
TL* THE CONTACT OWNS A 2009 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LIBERTY HYUNDAI (305 NJ-17, MAHWAH, NJ 07430, (201)529-2400) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASO... Read more
JEEP
GRAND CHEROKEE
(2015) — ENGINE AND ENGINE COOLING
Mar 17, 2021
Incident date: Nov 17, 2020
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER JEEP BROADWAY (5445 S BROADWAY, LITTLETON, CO 80121, (303) 578-6103) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED T... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT MADE A... Read more
JEEP
GRAND CHEROKEE
(2015) — ENGINE AND ENGINE COOLING
Mar 16, 2021
Incident date: Mar 16, 2021
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING). LARSON CHRYSLER JEEP DODGE RAM (2001 N. MERIDIAN, PUYALLUP, WA 98371, (253) 845-1725) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER INSTRUCTED THE DEALER TO NOT PLACE ANY ADDITIONAL... Read more
Incident date: Jul 7, 2020
TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE DRIVING HE HEARD A LOUD KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT LEAKED INTO THE ENGINE CAUSING THE ENGINE TO MISFIRE. THE VEHICLE WAS NEXT TAKEN TO TOWN AND COUNTRY FORD (7800 E LLOYD EXPY, EVANSVILLE, IN 47715) WHERE THE MECHANIC I... Read more
Incident date: Feb 16, 2021
TL* THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PEARSON HYUNDAI (9530 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235) AND THE MANUFACTURER W... Read more
Incident date: Dec 1, 2020
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE ISSUE HOWEVER, THE MANUFACTURER STATED THAT THEY WERE UNABLE TO PROVIDE ANY ADDITIONAL ASSISTANCE. A CASE WAS OPENED HOWEVER, DUE TO THE L... Read more
Incident date: Mar 9, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED HUNTINGTON BEACH HYUNDAI (16751 BEACH BLVD, HUNTINGTON BEACH, CA 92647) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEE... Read more
Incident date: Mar 10, 2019
TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THREE UNKNOWN DEALER WERE CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISC... Read more
Incident date: Jan 1, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED KUNES COUNTRY HYUNDAI OF QUINCY (207 N 36TH ST, QUINCY, IL 62301, (217) 228-1700) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACT... Read more
Incident date: Jan 7, 2021
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. EDWARDS HYUNDAI (LOCATED AT 11029 32ND AVE, COUNCIL BLUFFS, IA 51501, (712) 366-9411) WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASON... Read more
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CITY WORLD HYUNDAI (3350 BOSTON RD, THE BRONX, NY 10469, (888) 886-3571) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD ... Read more
Incident date: Jan 28, 2021
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED. THE ENGINE OIL AND ENGINE COOLANT WARNING LIGHTS WERE ILLUMINATED. AN AUDIBLE CHIME AND THE MESSAGE "CAUTION IMMEDIATE ALERT CHANCE OF FIRE" WAS DISPLAYED. THE CONTACT PARKED THE VEHICLE AND THE NEXT DAY AN INDEPENDENT MECHANIC FILLED THE ENGINE COOLANT RESERVOIR AND DROVE THE VEHICLE TO THE... Read more
Incident date: Jan 26, 2021
TL* THE CONTACT OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SOUTH BAY HYUNDAI (20433 HAWTHORNE BLVD, TORRANCE, CA 90503) AND THE MANUFACTURER WERE... Read more
VOLKSWAGEN
PASSAT
(2016) — ENGINE AND ENGINE COOLING
Feb 25, 2021
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT OVERHEARD AND ABNORMAL NOISE AS THE OIL WARNING LIGHT ILLUMINATED. THE CONTACT WAS APPROACHING A HILL AND ATTEMPTED TO DEPRESS THE BRAKE PEDAL WHICH FAILED TO ENGAGE PROPERLY. THE CONTACT APPLIED THE PARKING BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ... Read more
JEEP
GRAND CHEROKEE
(2018) — ENGINE AND ENGINE COOLING
Feb 25, 2021
Incident date: Jan 18, 2021
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V699000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS INFORMED BY FIRKINS CHRYSLER DODGE JEEP RAM (2700 1ST ST, BRADENTON, FL 34208) THAT PARTS WERE NOT YET AVAILABLE AND ONLY 1 UNIT PER MONTH OF PARTS WOULD BE SHIPPED AND AVAILABILITY TO PLACE AN ORDER FOR PARTS WOULD BE APPROXIMATELY 7 MO... Read more
JEEP
GRAND CHEROKEE
(2018) — ENGINE AND ENGINE COOLING
Feb 23, 2021
Incident date: Dec 16, 2019
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED AND WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE EGR COOLER HAD BEEN REPLACED TWICE. THE CONTACT THEN RECEIVED NOTIFICATION OF... Read more
Incident date: Feb 18, 2021
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT'S WIFE WAS ABLE TO RESTART THE VEHICLE AND DROVE HOME. THE CONTACT STATED THAT THE VEHICLE HAD BEEN TAKEN TO HERITAGE FORD (2075 EDSEL LN NW, CORYDON, IN 47112) FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 20V... Read more
Incident date: Oct 14, 2019
TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO RON SAYER'S CHRYSLER JEEP DODGE (490 NORTHGATE MILE IDAHO FALLS, ID 83401) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD ... Read more
Incident date: Feb 11, 2021
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO STIVERS HYUNDAI (101 NEWLAND RD, COLUMBIA, SC 29229, (803) 788-6800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HA... Read more
Incident date: Jan 19, 2021
JAYCO RV. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 19V-705. *LD THE CONSUMER STATED HE WAS HAVING A DIFFICULT TIME FINDING A DEALER THE COULD SCHEDULE AN APPOINTMENT TO COMPLETE THE RECALL REPAIR. *JS
Incident date: Jan 15, 2020
TL* THE CONTACT'S MOTHER OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS FLASHING ON THE INSTRUMENT PANEL. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT'S MOTHER TOOK THE VEHICL... Read more
Incident date: Feb 3, 2021
TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO ED VOYLES HYUNDAI ATLANTA (2135 COBB PKWY SE, SMYRNA, GA 30080, (770)952-8881) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUF... Read more
Incident date: Feb 1, 2021
TL* THE CONTACT'S MOTHER OWNS A 2008 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED AN UNKNOWN DEALER WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE VALVE CO... Read more
Incident date: Jan 1, 2021
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE COOLANT INDICATOR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SUNNYSIDE MOTOR CO., INC. (944 MAIN ST, HOLDEN, MA 0152; (508) 829-4333) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS COOLANT IN THE CYLINDER AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: Jan 23, 2021
TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE LOSS MOTIVE POWER, VEERED TO THE RIGHT, AND STALLED. THE CONTACT HAD VEHICLE TOWED TO THE RESIDENCE. THE CONTACT CALLED THE LOCAL DEALER PUENTE HILLS CHRYSLER DODGE JEEP RAM (17280 GALE AVE, CITY OF INDUSTRY, CA 91748) AND WAS MADE AWARE THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE A... Read more
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2010 HYUNDAI VERACRUZ. THE CONTACT STATED THAT TWICE THE VEHICLE FAILED TO START-UP WITHOUT WARNING, AFTER SEVERAL ATTEMPTS. THE CONTACT TOOK THE VEHICLE TWICE TO AN INDEPENDENT MECHANIC WHERE SHE HAD THE ALTERNATOR REPLACED ON BOTH OCCASIONS. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RE... Read more
JEEP
GRAND CHEROKEE
(2014) — ENGINE AND ENGINE COOLING
Jan 12, 2021
Incident date: Jan 9, 2021
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GRAND JUNCTION CHRYSLER DODGE JEEP RAM (2578 US-6 &, HWY 50, GRA... Read more
Incident date: Jan 5, 2021
TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE, AND ENGINE COOLING) AND 20V036000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT CENTRAL VALLEY CHRYSLER JEEP DODGE RAM (4460 MCHENRY AVE, MODESTO, CA 95356) WAS CONTACTED AND HE WAS INFORMED THAT THE PARTS WOUL... Read more