Consumer Safety Complaints

Incident date: Aug 1, 2025

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The check engine oil warning light was illuminated. An unknown message related to the engine oil pump was displ... Read more

Incident date: Sep 18, 2025

The contact owns a 2021 Honda Passport. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearing in cylinder #3, resulting in damage to the engine. The vehicle was not repaired. After investig... Read more

Incident date: Oct 8, 2025

The contact owns a 2014 Kia Soul. The contact, who was an independent dealer, purchased the vehicle for resale. The contact researched and identified an unrepaired recall under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) associated with the VIN. The vehicle was taken to the dealer; however, the dealer declined to repair the vehicle. The contact was informed that, because o... Read more

Incident date: Oct 3, 2025

The contact owns a 2018 Honda Pilot. The contact stated that when the vehicle was cold-started, there was an abnormal knocking sound coming from the engine compartment. The knocking sound was constant. The contact stated that the vehicle nearly stalled recently, and the check engine warning light was flashing. The vehicle was no longer able to accelerate above 35 MPH. The contact had taken the veh... Read more

Incident date: Aug 6, 2025

The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormally loud sound. The accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 12 MPH. No warning light was illuminated. The vehicle was taken to the nearest mechanic, which was a To... Read more

Incident date: Sep 29, 2025

The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at various speeds, the vehicle stalled and failed to accelerate as intended while the accelerator pedal was depressed. The vehicle was restarted. The check warning light was occasionally illuminated. The contact received notification of NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling); however, the recall rep... Read more

Incident date: Dec 14, 2024

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). However, the part to do the recall repair was not yet available. The contact stated that while driving at 45 MPH, the vehicle went into LIMP Mode. The message engine malfunction was displayed on the instrument panel. The contact pulled over to the side of the roa... Read more

Incident date: Aug 14, 2025

The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the engine seized. The contact allowed the vehicle to sit for about an hour. The contact stated that while attempting to restart the vehicle, the vehicle started with the check engine warning light illuminated. In addition, the contact stated that while driving, the low-power warning light illumin... Read more

Incident date: Jan 4, 2024

The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling) and 25V126000 (Power Train); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illumi... Read more

Incident date: Jul 15, 2025

The contact owns a 2021 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the check engine and oil warning lights illuminated. After a visual inspection of the engine compartment, the contact observed that the engine oil was abnormally low and required 2-quarts of oil to top off the oil level even though the vehicle had recently been serviced. The vehicle was not t... Read more

Incident date: Aug 15, 2025

The contact owns a 2013 Kia Sorento. The contact stated that while stopped at a stop light, while depressing the accelerator pedal, the vehicle lost motive power in the intersection. No warning light was illuminated. An independent mechanic was contacted. The vehicle was towed by the warranty company to AAMCO, where it was diagnosed, and determined that the engine needed to be replaced. The contac... Read more

Incident date: Oct 1, 2025

The contact owns a 2019 Toyota Camry. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the message indicating that the engine had overheated was displayed. The vehicle was towed to the local dealer who diagnosed that the water pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure... Read more

Incident date: Oct 9, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted. The manufacturer was made aware of the issue and confirmed th... Read more

Incident date: Sep 19, 2025

The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed with cruise control mode activated, the vehicle inadvertently went into Limp mode and lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the contact heard an abnormal knocking sound coming ... Read more

Incident date: Aug 7, 2025

Dear NHTSA, I am submitting a formal complaint regarding my 2012 Kia Optima, which experienced an engine fire directly related to the defects identified in Kia Safety Recalls SC147, SC200, and SC201. On XXX, my vehicle’s engine failed and caught fire. This is the exact condition covered by the above recalls, which state that affected engines may seize, stall, or ignite. I have been in contact wi... Read more

Fire

Incident date: Oct 6, 2025

The contact leased a 2023 Nissan Rogue. The contact received a recall notification of NHTSA Campaign Number: 25V437000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while her daughter was driving at an unknown speed on the highway, the vehicle stalled. The contact stated that the failure occurred on two occasions. There were no... Read more

Incident date: Sep 1, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while driving at various speeds, the ESB warning light illuminated. The local dealer was contacted; however, the contact was advised that the vehicle did not qu... Read more

Incident date: Jul 9, 2025

The contact owns a 2023 Toyota Tundra. The contact stated that while cold-starting the vehicle, the vehicle was idling roughly. Additionally, while driving at various speeds, after removing the foot from the accelerator pedal, the vehicle vibrated abnormally. The contact stated that after depressing the accelerator pedal, the vehicle hesitated before responding as needed. There was no warning illu... Read more

Incident date: Oct 9, 2025

The contact owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the engine was idling abnormally rough, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that ... Read more

Incident date: Oct 9, 2025

The contact owns a 2002 Pontiac Grand Prix. The contact received notification of NHTSA Campaign Number: 15V701000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the contact was informed that the vehicle could not be serviced because it was an older vehicle, and the dealer informed the contact that the recall part had been discontinued. The contact was referred to the manuf... Read more

Incident date: Feb 2, 2024

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was notified of the issue, and the contact was informed that the part needed to test the vehicle for the recall was unavailable. The contact was then informed that once the vehicle... Read more

Incident date: Oct 8, 2025

The contact owns a 2018 GMC Sierra 1500. The contact stated that while attempting to accelerate from a stoplight, the vehicle hesitated before accelerating. A day later, the failure reoccurred, and the RPMs increased before the vehicle accelerated. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed that the connecting rod had failed, and there were metal s... Read more

Incident date: Sep 12, 2025

See attached document for complaint.

Incident date: Sep 9, 2025

The contact’s daughter owns a 2017 Ford Escape. While the contact’s daughter was driving at an undisclosed speed, the vehicle unintendedly decelerated to 17 MPH. The driver was able to pull over to the side of the road where a family member was able to tow the vehicle back to the residence. The vehicle had been parked in the driveway at the residence and was no longer drivable. A certified mec... Read more

Incident date: Sep 15, 2025

See attached document for complaint.

Incident date: Aug 25, 2025

See attached document for complaint.

Incident date: Sep 3, 2025

See attached document for complaint. It is coming to almost a year that this problem still exists. After multiple attempts to have this rectified still un settled. I tried to make a claim on your website but for some reason the site is not taking my VIN# XXXXXXXXXXXXXXXXX, NJ Plate Tag XXXXXX

Incident date: Oct 9, 2025

The contact owns a 2022 Nissan Rogue. The contact stated that while his wife was driving approximately 45-55 MPH, the vehicle shuddered, and there was white smoke coming out of the exhaust pipes, and the vehicle lost motive power. The contact was also seated in the vehicle during the failure. The contact's wife was able to pull over to the side of the road. The vehicle failed to restart and was to... Read more

Incident date: May 9, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not available for the recall rep... Read more

Incident date: Aug 15, 2025

See attached document for complaint.

Incident date: Oct 8, 2025

The contact owns a 2025 Mercedes-Benz GLS450 4Matic. The contact stated that while driving at an undisclosed speed, the engine overheated, with several unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the coolant pump had failed and needed to be replaced. The vehicle was repaired. The contact then stated that while driving at an undisclosed speed... Read more

Incident date: Feb 8, 2025

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was an abnormal sound coming from the vehicle. In addition, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagno... Read more

Incident date: Sep 1, 2023

The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving at 25 MPH, the vehicle started to lose power with several unknown warning lights on the instrument panel. Despite the failure, the contact was able to coast ... Read more

Incident date: Sep 16, 2025

See attached document for complaint.

Incident date: Oct 4, 2025

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the recall repair was performed. The vehicle was returned to the contact; however, the contact was informed that the alternator was not spinning. The contact was informed that the alternator had seized and needed to be ... Read more

Incident date: Sep 21, 2025

See attached document for complaint.

Incident date: Sep 17, 2025

See attached document for complaint. Please be advised that I received a safety recall notice relative to my leased 2023 Nissan Rogue Platinum involving a manufacturing defect affecting the engine bearings and/or engine components. Bearings and crankshaft are prone to failure, which can result in catastrophic engine damage with little or no warning. I appreciate that Nissan is going to address th... Read more

Incident date: Jul 8, 2025

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. No warning lights were illuminated. In addition, the contact stated that the abnormal sound was persistent and had become louder. The vehicle was taken to the dealer; however, the contact was informed to wait until the check engine warning light ... Read more

Incident date: Jan 8, 2025

The contact owns a 2015 BMW 428I. The contact stated that while driving at an undisclosed speed, the coolant warning light intermittently illuminated on several occasions. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The vehicle was taken to a dealer, where it was diagnosed that there was an electrical connec... Read more

Incident date: Aug 15, 2018

The contact owns a 2013 Hyundai Sonata. The contact stated that the engine was consuming an abnormal amount of engine oil. No warning light was illuminated. In addition, occasionally while driving at various speeds, the vehicle lost automotive power. The local dealer was contacted, and the contact was advised that the vehicle could not be repaired under an unknown NHTSA Campaign because the vehicl... Read more

Incident date: Sep 8, 2025

The contact owns a 2017 Ford Escape. The contact stated that coolant was leaking from the vehicle. The engine warning light was turning on and off. The vehicle was taken to an independent mechanic, who determined that the failure was due to the power booster. The vehicle was repaired, but the failure reoccurred. The contact stated there was a design flaw. The vehicle was taken to the local dealer,... Read more

Incident date: Dec 7, 2024

The contact owns a 2021 Honda CR-V. The contact stated that the battery failed to start the engine. The vehicle was jumpstarted, and the vehicle was taken to the dealer. The contact noticed acid on top of the battery by the terminals and noticed that acid had dripped down the vehicle, and the battery was hot. The dealer replaced the battery. The contact stated that on a separate occasion, the batt... Read more

1 injured

Incident date: Sep 15, 2023

The contact owns a 2020 Kia Optima. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was taken to Downtown Auto Care, where an oil consumption test was initiated. The mechanic added 5 quarts of oil to the engine and advised the contact to return after 3,000 miles. The contact stated that the low oil pressure warning light illuminated after 2,275 miles. Th... Read more

Incident date: May 15, 2025

The contact owns a 2014 Kia Sorento. The contact stated that on several occasions while making left and right turns, the check engine and oil warning lights illuminated, and the vehicle stalled. The vehicle was restarted after each failure by wiggling the battery terminals and other engine components. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The fail... Read more

Incident date: Oct 5, 2025

The contact owns a 2019 Ford Escape. The contact stated that while depressing the accelerator pedal, there was an abnormally loud sound coming from the engine. An Independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repai... Read more

Incident date: Jul 15, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while stopped, the vehicle hesitated while the accelerator pedal was depressed. No warning light was illuminated. In addition, the vehicle occasionally experienced a loss of ... Read more

Incident date: Aug 4, 2025

The contact owns a 2021 GMC Sierra 1500. While the contact's husband was driving at an undisclosed speed, the contact noticed an abnormally bumpy ride. The contact felt as if the vehicle was driving over rocks. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replace... Read more

Incident date: Sep 30, 2024

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (ENGINE AND ENGINE COOLING). The recall repair was completed; however, on the drive home after the vehicle was retrieved, while driving 60 MPH, the engine seized. The contact stated that the vehicle was sluggish and hesitated before stalling in the middle lane of the highway. The oil pressure wa... Read more

Incident date: Apr 1, 2024

The contact owns a 2016 Ford Explorer. The contact stated that while driving in traffic, a trim piece detached from the vehicle. The TPMS and check engine warning light were illuminated. The dealer sent a tech to the contact’s place of employment, but the tech was unable to complete the recall repair due to the bolt not being available. The contact had received notifications of NHTSA Campaign Nu... Read more

Incident date: Jan 1, 2025

The contact owns a 2020 Kia Sorento. The contact stated that while driving on several occasions at various speeds, the vehicle consumed an excessive amount of engine oil. The contact stated that on several occasions, there was no oil or low oil in the oil pan. The contact stated that oil needed to be added to the vehicle daily. The vehicle was not diagnosed or repaired. The manufacturer was notifi... Read more