Consumer Safety Complaints

Incident date: Sep 25, 2025

The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving at 70 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message “Service Electronic Stability Control" was displayed, and the traction control warning light and the check engine warning light were illuminated. The failure persisted while driving, and the vehicle failed to ex... Read more

Incident date: Nov 9, 2025

The contact owned a 2017 Hyundai Elantra. The contact stated that they were informed by a family member that when the vehicle was turned on and moved into the driveway, smoke was coming from underneath the hood, where the engine was located. A while later, when returning to the vehicle, they noticed the vehicle had caught fire. The fire department was called and extinguished the fire. There were n... Read more

Fire

Incident date: Nov 13, 2022

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The “Check 4WD” warning light was illuminated, and the Auto START/STOP system failed to restart the vehicle. The... Read more

Incident date: Oct 27, 2025

The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving at 25 MPH and making a turn, the vehicle lost motive power. There were several unknown warning lights illuminated after the failure. Upon investigation, the failure was related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was towed to an independent mechanic, where it was diagnosed with l... Read more

Incident date: Aug 15, 2025

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: Oct 25, 2025

The contact owns a 2019 GMC Acadia. The contact stated that while driving at an undisclosed speed, the message "Steering Assist Fault - Drive with Caution" was displayed. The vehicle was taken to an independent mechanic, who retrieved DTC: P0128 (Engine Coolant Temperature Below Thermostat Regulating Temperature) and replaced the engine coolant thermostat. The manufacturer was made aware of the fa... Read more

Incident date: Mar 15, 2025

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into several cylinders, resulting in damage to th... Read more

Incident date: Nov 5, 2025

The contact owns a 2013 Ford Fusion. The contact stated that upon starting the vehicle, there was abnormal white smoke coming out of the tailpipe. The contact stated that upon inspecting the oil dipstick, the contact noticed that there was coolant in the oil, and the contact also noticed that there was a small amount of oil in the coolant reservoir. The contact related the failure to NHTSA Campaig... Read more

Incident date: Nov 11, 2025

The contact owns a 2018 Porsche Panamera. The contact stated that while driving approximately 70 MPH, the message "Engine Overheating - Park Vehicle" in red letters was displayed on the instrument cluster. The contact pulled over and turned off the vehicle. The contact stated that there was a burning odor inside the vehicle. The vehicle was towed to a local dealer, but was not diagnosed; however, ... Read more

Incident date: Sep 30, 2025

The contact owns a 2021 BMW X6. The contact stated that upon start the vehicle, the drivetrain message was displayed. Overtime, the contact stated that the vehicle either failed to start or was slow to start while depressing the START/STOP button. The vehicle was taken to a dealer and the starter was replaced; however, a month later, the drivetrain message returned. Additionally, the contact state... Read more

Incident date: Oct 12, 2024

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the vehicle vibrated abnormally. In addition, ... Read more

Incident date: Sep 1, 2024

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at a moderate rate of speed, the vehicle shut off with several unknown warning lights illuminated. Due to the failure, the vehicle was towed to a dealer, and the contact was informed that a software update needed to be performed on the vehicle. Several months later, several unknown warning lights illuminated, and the conta... Read more

Incident date: Nov 12, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving 55 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed, and the vehicle lost motive power and came to a stop in the middle of a four-lane highway. There was no warning light illuminated. The contact was unable to pull over to the side of the road, and the vehicle failed to restart.... Read more

Incident date: Nov 11, 2025

The contact owns a 2022 GMC Sierra 1500. The contact stated that while operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local O'Reilly's, who diagnosed that the cylinder #2 glow plug had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and informed the contact that the V... Read more

Incident date: Oct 29, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving 30-40 MPH, the check engine warning light and other unknown warning lights were illuminated, and the engine was running rough. The vehicle was taken to an independent mechanic, where the contact was informed that the vehicle could not be diagnosed due to a lack of equipment. The vehicle was then taken to Gary S... Read more

Incident date: Nov 11, 2024

The contact owns a 2023 Ford Explorer. The contact stated that while operating the vehicle, the engine was misfiring, and the vehicle hesitated while accelerating. The vehicle was taken to the local dealer, who replaced the spark plug,s but the failure persisted. Later, while driving, the vehicle went into LIMP Mode and was towed to the dealer, who diagnosed the vehicle and determined that the coo... Read more

Incident date: Nov 10, 2025

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate while depressing the accelerator pedal. The message “Reduced Engine Power” was displayed. The vehicle did not require a restart to resume operation. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the wastegate actuat... Read more

Incident date: Oct 31, 2025

The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the connecting rod bearings, resulting in damage to the engine. ... Read more

Incident date: Oct 13, 2025

The contact owns a 2017 GMC Sierra Denali. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the vehicle was shuddering and vibrating. The contact pulled over and opened the hood with the engine running. The contact stated that there was an abnormal ticking sound coming from the engine. The vehicle was driven to an indep... Read more

Incident date: Nov 2, 2025

The contact owns a 2018 Ram 1500. The contact stated that while driving at 50 MPH, his granddaughter smelled an abnormal burning odor coming from the vehicle. The contact looked out of the rearview mirror and saw heavy white smoke coming from the rear of the vehicle. The contact immediately pulled over and had the occupants exit the vehicle. The contact checked under the hood as white smoke filled... Read more

Incident date: Nov 5, 2025

The contact owns a 2017 Honda Ridgeline. The contact stated that while the vehicle was parked in the driveway unattended, for unknown reasons, the vehicle caught on fire. The contact had not experienced a failure with the vehicle prior to the failure. Upon investigation, the contact linked the failure to an undisclosed recall related to engine and fuel pump. There were no reported injuries. The Fi... Read more

Fire

Incident date: Nov 6, 2025

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while his son-in-law was driving 61 MPH, the vehicle made an abnormal clanking sound and stalled. The driver pulled over safely. The OnStar Mobile App alerted the driver of an issue with the vehicle. The contact stated that the vehicle was making an abnormal ticking sound prior to the failure. Upon arriving to the location ... Read more

Incident date: Oct 7, 2025

The contact owns a 2021 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the low engine oil warning light illuminated. The contact checked the oil dipstick and noticed that the oil level was extremely low. The contact stated that the vehicle was serviced by the dealer a month prior, and the oil change was performed. The contact stated that the oil level required to be topped... Read more

Incident date: Sep 23, 2025

The contact owns a 2020 Ford EcoSport. The contact stated while driving approximately 30 MPH, there was an abnormal loud ticking sound coming from the front of the vehicle. The contact stated that the wrench symbol was displayed. The contact drove the vehicle back to the residence and then had the vehicle towed to a dealer. The contact called the dealer and was informed that the vehicle had not ye... Read more

Incident date: Jul 7, 2022

The contact owns a 2013 Dodge Journey. The contact stated that while the vehicle was parked, the contact became aware of a fluid leak underneath the front end of the vehicle. The “Low Oil” warning light was illuminated. The vehicle was taken for an oil change, and the contact was informed that the oil level was adequate, and the oil was clean. The contact was informed that the warning light mi... Read more

Incident date: Jan 15, 2025

The contact owns a 2017 Lincoln MKC. The contact stated that the check engine warning light was illuminated. The vehicle was taken to O’Reilly Auto Parts and was diagnosed with a misfire in cylinder #2. The vehicle was then taken to the dealer, where it was diagnosed with a misfire in cylinder #3. The dealer replaced the ignition coils and the spark plugs; however, the failure persisted. The veh... Read more

Incident date: Oct 28, 2024

The contact owns a 2021 Ford EcoSport. The contact stated that while driving at various speeds, the message "Charge System Fault" displayed on the instrument panel. The contact stated that the vehicle almost stalled, and the vehicle was running rough. The contact was aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact had taken the vehicle to a local dealer, who diag... Read more

Incident date: Aug 2, 2025

The contact owns a 2018 Kia Sorento. The contact stated that while driving at various speeds, the engine was making an abnormal knocking sound. The contact stated that while slowing for a traffic sign or stop lights, the vehicle was shaking and vibrating abnormally. The contact stated that while depressing the accelerator pedal, the vehicle started making the knocking sound again. The check engine... Read more

Incident date: Aug 6, 2025

The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. In addition, the contact stated there was condensation coming out of the exhaust pipes. The contact was stopped by another driver and was informed that the condensation com... Read more

Incident date: Nov 6, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, there was a ticking sound coming from the engine compartment, and the vehicle lost motive power. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was towed to the dealer, where it was d... Read more

Incident date: Nov 6, 2025

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The check engine warning light was intermittently illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a rea... Read more

Incident date: Sep 6, 2025

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that the “Low Oil” warning light was illuminated often, and the contact was adding oil to the vehicle every 2 weeks. The contact became aware of Customer Satisfaction Program: N212326940 (Engine Oil Cooler Lines Detaching from Crimp). The dealer was contacted, and the contact was provided with an estimate of the cost for repl... Read more

Incident date: Jun 5, 2025

The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at various undisclosed speeds, the stabili-trak activated independently, and the steering wheel became difficult to maneuver. In addition, the message “Service Power Steering” was displayed. The contact stated that on a separate occasion, while reversing out of the driveway, the steering wheel became difficult to... Read more

Incident date: Oct 1, 2024

The contact owns a 2020 Subaru Ascent. The contact stated that the vehicle was taken to the local dealer for routine service, where it was discovered that the cam carrier was leaking from the engine. While having an oil change, the mechanic informed the contact that there were no further leaks found. There were no warning lights illuminated. After driving and parking the vehicle, there was an abno... Read more

Incident date: Jan 11, 2025

The contact owns a 2017 Hyundai Sonata. The contact stated that the engine was consuming an excessive amount of engine oil. Upon inspection, the contact noticed that the engine oil level was low after an oil change. The contact stated that three quarts of engine oil were added every two to three weeks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufact... Read more

Incident date: Aug 4, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The contact stated that while driving approximately 35 MPH, the check engine, traction control, tire pressure, and several unknown warning lights were illuminated. Additionally, the "AWD Error Message", "Engine Malfunction - Power Reduced”, “Service Now" mess... Read more

Incident date: Sep 18, 2025

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. Most recently, while stopped at a traffic light or stop sign, the automat... Read more

Incident date: Nov 5, 2025

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at 61 MPH and accelerating, the vehicle stalled twice. The contact stated that the cabin was filled with smoke. The contact was able to pull over and open the hood and noticed the smoke near the engine. After 4 minutes, the smoke dissipated. The vehicle would be towed later. The local dealer was contacted, but the vehicle... Read more

Incident date: May 31, 2025

The contact owns a 2018 Ford Taurus. The contact stated that upon parking the vehicle, the contact noticed that there was a significant puddle underneath the vehicle. The contact stated that upon checking the fluid reservoirs, the contact noticed that the coolant reservoir was empty. The contact added coolant to the vehicle, but the coolant leaked onto the ground. The vehicle was taken to Fast Lan... Read more

Incident date: Nov 5, 2025

The contact owned a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from underneath the hood. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where the engine gasket was replaced, and the vehicle was diagnosed with a warped engine block. The vehicle was repaired. In addition, the contact wa... Read more

Incident date: Nov 5, 2025

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, but the vehicle was not repaired because parts were not yet available. The manufacturer was not contacted. The contact had not experienced a failure.

Incident date: Jun 4, 2025

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal ticking sound. In addition, the check engine warning light was illuminated. The contact stated that the following day, the contact changed the oil, and the contact noticed metal shavings inside the oil pan. The contact stated that two days later, the contact stated t... Read more

Incident date: Nov 1, 2025

The contact owns a 2022 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The contact was ... Read more

Incident date: Nov 4, 2025

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ... Read more

Incident date: Jan 4, 2024

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 20 MPH or lower, the message, "Engine Power Reduce - Restart ... Read more

Incident date: Oct 4, 2025

The contact owns a 2016 Acura MDX. The contact stated that while driving at various speeds, the vehicle stalled. The contact was unable to veer to the side of the road. The contact was able to push the vehicle to the side of the road with assistance on each occasion. The vehicle was able to restart, and the check engine warning light was illuminated. The contact was able to resume driving. The veh... Read more

Incident date: Oct 23, 2025

The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving and depressing the accelerator pedal, the vehicle failed to exceed 35 MPH. The check engine, parking brake, and service engine warning lights were illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the lifters and camshaft needed to be replaced. T... Read more

Incident date: Aug 15, 2025

The contact owns a 2018 Hyundai Elantra. The contact stated that after an oil change was performed at Jiffy Lube, the engine seized while driving. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Several unknown warning lights were illuminated. The vehicle was coasted to the side of the highway and parked. The vehicle was towed to the residence, and the... Read more

Incident date: Aug 22, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The con... Read more

Incident date: Aug 19, 2025

The contact owns a 2023 Nissan Rogue. The contact's husband stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle stopped. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with a failed PCV v... Read more