Consumer Safety Complaints

Incident date: Dec 17, 2021

The contact owns a 2014 Volkswagen Jetta. The contact stated that the heater and the defroster were inoperable. The vehicle was taken to an independent mechanic, where the heater core was replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was determined that the vehicle was designed with a silica bag near the coolant reservoir, and the silica ... Read more

Incident date: Nov 29, 2025

The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 30 MPH, the vehicle suddenly started shaking and vibrating abnormally before the vehicle stalled. During the failure, the message "Engine Failure" was displayed. The vehicle was later towed to the local dealer, who discovered metal shavings inside the oil pan and advised the contact that the engine needed to ... Read more

Incident date: Dec 9, 2025

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the check engine warning illuminated. The contact stated that an unknown warning light was illuminated on the instrument cluster with a message that the vehicle needed to be stopped due to high engine temperature. The contact pulled into a gas station and observed that the coolant reservoir was empty. ... Read more

Incident date: Sep 17, 2025

The contact owns a 2022 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer wa... Read more

Incident date: Dec 12, 2025

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving approximately 65 MPH, the vehicle started to hesitate with several unknown warning lights illuminated. The contact stated that there was a misfire in the engine, and her husband pulled off the roadway and turned off the vehicle. The vehicle was restarted and driven back to the residence at speeds no greater tha... Read more

Incident date: Dec 16, 2025

The contact owns a 2019 GMC Yukon XL. The contact stated that while driving approximately 30 MPH, there was a misfire in the engine, with a ticking sound coming from the engine compartment. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was refer... Read more

Incident date: Dec 5, 2025

The contact owns a 2021 GMC Yukon XL. The contact stated that while driving at 30 MPH, the gear shifter independently shifted to neutral(N), and the vehicle speed decreased. The contact stated that upon depressing the brake pedal, the vehicle lost drive power. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the engine needed to be replaced. The vehicle w... Read more

Incident date: Dec 13, 2025

The contact owns a 2022 Mercedes-Benz GLE 350. The contact stated that while driving 60 MPH, the vehicle hesitated and failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. After waiting a few minutes, the vehicle was restarted; however, the contact noticed an ... Read more

Incident date: Dec 11, 2025

The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving 55 MPH, the contact's husband smelled an abnormal burning odor coming from the front of the vehicle. Upon inspection, both the contact and her husband noticed that there was an oil leak. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil filter housing had melted and needed to be r... Read more

Incident date: Oct 1, 2025

The contact owns a 2020 Cadillac CT5. The contact stated that the check engine warning light was illuminated. The contact had noticed an oil leak and that the battery charge was abnormally low. The contact received an alert from OnStar pertaining to the critically low battery. Additionally, the contact noticed that there was an abnormal squishing sound coming from the dashboard, and the contact b... Read more

Incident date: Dec 13, 2025

The contact owns a 2013 Chevrolet Volt. The contact stated that while driving at approximately 45 MPH, the vehicle stalled. The Check Engine warning light was flashing, and the messages "No Propulsion Power" and "No Power To Engine" were displayed. The contact stated that two individuals pulled over and assisted the contact in pushing the vehicle to the side of the road to prevent a crash. The ve... Read more

Incident date: Oct 16, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving at 65 MPH, the check engine warning light illuminated, and there was a misfire coming from the engine. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the failure had occurred while the contact was driving on the highway. The vehic... Read more

Incident date: Dec 9, 2025

The contact owns a 2015 Hyundai Genesis. The contact stated that while stopped at a stop light, the oil warning light illuminated on the instrument panel. The contact depressed the accelerator pedal, and the vehicle started to sputter and then stalled. The contact restarted the vehicle and drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle with a defective oil pressur... Read more

Incident date: Nov 14, 2025

The contact owns a 2011 BMW 328I. The contact stated that while driving approximately 65 MPH, the check engine warning light illuminated, and the vehicle hesitated and stalled. The vehicle was restarted several times but continually stalled. The vehicle was later towed to the residence. The contact examined the engine and discovered metal shavings in the VANOS solenoid engine oil. The cause of the... Read more

Incident date: Dec 11, 2025

The contact owns a 2018 Honda Odyssey. The contact stated while driving 60-62 MPH, there was an abnormal sound coming from the front of the vehicle, and the vehicle lost drive power. The check engine warning light was illuminated. The contact pulled over to the side of the road. The vehicle failed to restart and was towed to Tire Choice Auto Service Centers, where it was diagnosed and determined t... Read more

Incident date: Nov 3, 2025

The contact owns a 2020 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The check engine warning light was illuminated. In addition, the contact stated that while the vehicle was stopped, the vehicle was idling low. The vehicle was taken to a local dealer, where it was diagnosed w... Read more

Incident date: Dec 11, 2025

The contact owns a 2013 BMW 328i. The contact stated that while driving at an undisclosed speed, the engine overheated, and multiple warning lights were illuminated. The contact then stated that the vehicle lost power and would not restart. The vehicle was towed to an independent mechanic, where it was diagnosed that the water pump and electrical plug connector had failed and needed to be replaced... Read more

Incident date: Oct 11, 2025

The contact owns a 2019 Kia Optima. The contact stated that the catalytic converter was previously replaced. The contact stated that while driving at 60 MPH, two weeks later, the check engine warning light illuminated, and the vehicle started misfiring. The contact drove to the residence. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the engine needed... Read more

Incident date: Dec 11, 2025

The contact owns a 2022 BMW X5. The contact stated that the vehicle was taken to the dealer for routine service. The contact stated that during the inspection of the vehicle, the dealer discovered that the water pump was beginning to leak coolant onto electrical circuits, inside the engine compartment. The dealer recommended the water pump replacement. The vehicle was not repaired. The manufacture... Read more

Incident date: Apr 11, 2021

The contact owns a 2017 Ford Focus. The contact stated that after the vehicle was stopped at a traffic light, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the transmission downshifted between first and third gear. An abnormal sound could be heard coming from the transmission. After driving a short distance, the vehicle functioned as intended. The vehicl... Read more

Incident date: Dec 11, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving or starting the vehicle, the check engine warning light would unexpectedly illuminate. The contact also stated that the vehicle was experiencing excessive coolant consumption, which required the coolant reservoir to be refilled several times after noticing that the coolant level was consistently low. The contact stated that... Read more

Incident date: Feb 1, 2024

The contact owns a 2020 Ford EcoSport. The contact received a recall notification letter for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact called the local dealer, who confirmed that parts were not available and were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.

Incident date: Sep 15, 2021

The contact owns a 2017 GMC Yukon. The contact stated that the lifters were previously replaced in 2021 at the manufacturer's expense. Additionally, the contact stated that while driving at various speeds, the engine was running rough. The vehicle was taken to an unknown auto part store, where it was diagnosed with an engine cylinder malfunction. The vehicle was taken to an independent mechanic, w... Read more

Incident date: Aug 11, 2023

The contact owns a 2022 Buick Encore GX. The contact stated that while driving approximately 70 MPH, the vehicle stalled. The contact stated that the power steering and brakes were difficult to operate. The contact coasted to the side of the road and attempted to restart the vehicle. There were several unknown warning lights illuminated, and the message "Battery in Safe Mode" was displayed. The co... Read more

Incident date: Dec 5, 2025

The contact owns a 2023 Honda Ridgeline. The contact stated that while driving at various speeds, there was an abnormal clicking sound coming from the vehicle. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was inspected and determined that there was potential damage to the bearings and that the crankshaft and the short bloc... Read more

Incident date: Dec 1, 2025

The contact owns a 2017 Kia Niro. The contact stated that while operating the vehicle, the message "Engine Overheated - Turn Engine Off" was displayed with white smoke coming from the exhaust system. Upon inspection, it was discovered that the coolant level was extremely low. The contact stated that coolant was added to the reservoir; however, hours later the coolant level was low again. The vehic... Read more

Incident date: Dec 6, 2025

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed on the highway for 45 minutes, there was an abnormal odor of chimney fire, which continued while at the stop sign. The front passenger occupant noticed there was smoke from underneath the hood. While pulling over, the steering wheel locked up, and the occupants exited the vehicle. The engine warni... Read more

Fire

Incident date: Aug 10, 2025

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). The dealer stated that the part was not yet available. The contact stated that while the vehicle was idling, there was an abnormal clicking sound coming from the engine. The local dealer was contacted. The manufacturer was not made aware of the issue. The failure... Read more

Incident date: Dec 3, 2025

The contact owns a 2020 BMW X5. The contact stated while driving approximately 25 MPH, the message "Low Oil Pressure - Stop Vehicle Immediately" was displayed, and the oil warning light was illuminated. The vehicle was pulled over to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that the oil pump was inoperable and needed to be replace... Read more

Incident date: Oct 10, 2025

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. The driver was able to pull over to the side of the road as possible, and the vehicle was able to restart after an extended time. There was no warning light illuminated. The contact state... Read more

Incident date: Dec 10, 2025

The contact owns a 2015 Volvo S60. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that the vehicle had consumed 3 quarts of oil after driving 2,100 miles. Additionally, the contact stated that the low oil pressure warning light only illuminated after the vehicle had consumed over 3 quarts of oil. The dealer was notified of the failure; however, t... Read more

Incident date: Nov 26, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated, and the vehicle... Read more

Incident date: Dec 9, 2025

The contact owns a 2023 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V322000 (Exterior Lighting) and 25V767000 (Engine and Engine Cooling); however, the parts to do the recall repair were not yet available. The contact stated that the vehicle registration was scheduled for renewal in January 2026; however, the renewal might not be approved with open recalls. The m... Read more

Incident date: Dec 3, 2025

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that upon starting the vehicle, there was an abnormally loud engine camshaft bearing sound coming from the engine. The engine warning light was illuminated. The vehicle was taken to the local dealer, and after three days, it was determined that the camshaft bearing had failed, and the engine needed to be replaced. The vehicle was... Read more

Incident date: Oct 3, 2025

The contact leased a 2023 Jeep Wrangler. The contact stated that the engine overheated on several occasions while driving approximately 25-50 MPH. The driver was able to pull over safely. The temperature gauge warning light was displayed. The message “Engine Overheated – Pull Over” was displayed. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The v... Read more

Incident date: Dec 9, 2025

The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. T... Read more

Incident date: Oct 9, 2025

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The vehicle was taken to the dealer, and the recall repair was performed; however, the failure reoccur... Read more

Incident date: Dec 9, 2025

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while starting the vehicle, there was an abnormal odor coming from the vehicle. Upon inspecting the vehicle, the contact became aware of coolant leaking from the front of the vehicle near the transmission, with the check engine warning light illuminated. The contact retrieved DTC: P0016. The vehicle was taken to the dealer, ... Read more

Incident date: Sep 21, 2025

The contact owns a 2016 Hyundai Veloster. While the contact’s wife was driving at an undisclosed speed, the vehicle suddenly lost power, with the check engine warning light illuminated. The contact stated that the vehicle then stalled at a stoplight. The vehicle was restarted and immediately driven to the local dealer, who diagnosed the vehicle and determined that the engine compression was abno... Read more

Incident date: Dec 8, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the vehicle shuddered abnormally while the accelerator pedal was depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with coolant intrusion into the engine. The contact was informed that the failure could cause engine failure. The vehi... Read more

Incident date: Aug 2, 2025

The contact owns a 2018 Ford EcoSport. The contact stated that the vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), and the dealer replaced the engine and the oil pump; however, while driving two days later, the vehicle stalled upon coming to a complete stop at a stop sign. The contact was able to restart the vehicle after an hou... Read more

Incident date: Jul 8, 2025

The contact owns a 2020 Nissan Altima. The contact stated that while driving at 55 MPH, the vehicle stalled in the middle of the expressway. The contact turned off and restarted the vehicle, and the engine started knocking significantly. There was no warning light illuminated. The contact was able to slowly pull over to the side of the road. The vehicle was towed to the residence. The vehicle was ... Read more

Incident date: Dec 1, 2025

The contact's husband owns a 2021 Honda Ridgeline. The contact stated that while her husband was driving 55 MPH, the vehicle went into LIMP Mode and made an abnormal knocking sound. The check engine warning light was illuminated. The driver was able to pull over to the side of the road. The vehicle was towed to the dealer, where the timing belt, the water pump, and the tensioner pulley were replac... Read more

Incident date: Oct 25, 2025

The contact owns a 2020 Dodge Journey. The contact stated that while driving approximately 70 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning light illuminated after the vehicle stalled. The contact pulled over to the side of the road, where the contact attempted to restart the vehicle, but the vehicle failed to restart. The contact raised the hood ... Read more

Incident date: Aug 13, 2025

The contact's daughter owns a 2013 BMW X3. The contact stated that the vehicle was included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact took the vehicle to the dealer for the recall repair; however, the dealer found no signs of contamination and installed a water pump connector cap. The contact stated that a month after the repair, the engine was... Read more

Incident date: Oct 8, 2025

The contact owns a 2021 GMC Sierra 1500. The contact had received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle was taken to the dealer where an inspection was performed on the engine. The contact was informed that the vehicle had passed the inspection, and the mechanic added a higher viscosity oil, installed an oil fill cap, replaced the oil filter, and... Read more

Incident date: Dec 3, 2025

The contact owns a 2014 BMW 435I. The contact stated that while the vehicle was turned off, the battery discharged abnormally. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the water pump had remained running unexpectedly when the vehicle was turned off. The vehicle was not repaired. Upon further investigation, the contact ... Read more

Incident date: Nov 21, 2025

The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the warning light for the engine overheating was illuminated. In addition, the temperature gauge indicated that the engine was overheating. The contact parked and turned off the vehicle. The vehicle was towed back to the used car dealer where the vehicle was purchased. The vehicle was diagnosed with... Read more

Incident date: Mar 29, 2025

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at various speeds, there was an abnormally loud motor sound coming from the vehicle. There was no warning light illuminated. The contact also stated that the vehicle unexpectedly shut off while in a parking lot and failed to restart after several attempts. The contact was picked by her husband. The contact stated that... Read more

Incident date: Oct 7, 2025

The contact owns a 2015 Acura TLX. The contact received notification of a manufacturer’s recall: 2062837681, for the crankshaft bearing, and took the vehicle to the dealer for the repair. The vehicle was repaired; however, three weeks after the repair, the vehicle started making a knocking sound while accelerating or while idling. There were no warning lights illuminated. The vehicle was taken t... Read more