Consumer Safety Complaints

Incident date: Mar 27, 2026

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 22V096000 (AIR BAGS). The vehicle was taken for the oil change, and the contact was informed that the engine was consuming an excessive amount of engine oil. The oil level was extremely low. The contact was informed that the manifold was cleaned; however, the cause of the excessive oil consumption was not... Read more

Incident date: Apr 5, 2025

The contact owns a 2015 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling and ticking sound coming from under the hood. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with excessive oil consumption, and the engine needed to be replaced. The local dealer was contacted; how... Read more

Incident date: Mar 25, 2026

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to Auto Zone, and the contact was informed that there was a misfire in cylinder #2. The contact replaced the ignition coils and spark plugs; however, the following day, the check engine warning light was illuminated, and the contact t... Read more

Incident date: Feb 27, 2026

See attached document for complaint.

Incident date: Jun 5, 2025

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle failed to start up. After several attempts, the vehicle still failed to start up. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced.... Read more

Incident date: Mar 27, 2026

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, there was an abnormal odor inside the vehicle, with an abnormal sound coming from the engine compartment. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of ... Read more

Incident date: Jan 22, 2026

See attached document for complaint.

Incident date: Mar 1, 2025

The contact owns a 2025 GMC Sierra 3500. The contact stated that the transmission was shifting hard and was jerking while shifting gear. Additionally, the vehicle failed to accelerate above 50 MPH. The messages “Reduced Acceleration” and “DEF Low” were displayed. While refueling the vehicle, the fuel gauge failed to correctly display the level of fuel inside the fuel tank until the vehicle... Read more

Incident date: Mar 26, 2026

The contact owns a 2018 Buick Cascada. The contact stated that while operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local mechanic to be diagnosed, and it was determined that the air intake valve was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet contacte... Read more

Incident date: Dec 3, 2021

The contact owns a 2015 Kia Soul. The contact stated that the vehicle was repaired under NHTSA Campaign: 19V120000 (Engine, Engine and Engine Cooling); however, the repair failed to prevent the failure. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power while the accelerator pedal was depressed. The vehicle was taken to an independent mechanic, where i... Read more

Incident date: Jan 1, 2026

The contact owns a 2025 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 26V122000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling or accelerating from 0 - 25 MPH, the vehi... Read more

Incident date: Feb 24, 2026

The contact owns a 2018 Honda Accord. The contact stated that the engine overheated while parked, with the message "Engine Temperature too High - Do not Drive - Allow Engine to Cool Down" was displayed. The vehicle was taken to two independent mechanics, where the spark plugs and battery were replaced, however, the failure persisted. The vehicle was then taken to a local dealer, where it was diag... Read more

Incident date: Mar 31, 2026

The contact owns a 2024 Lexus LX 600. The contact received notification of NHTSA Campaign Number: 25V767000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer because the contact was concerned that the vehicle was unsafe to drive. The contact was provided a loaner vehicle. The contact stated that the manufacturer had ex... Read more

Incident date: Jan 20, 2026

See attached document for complaint.

Incident date: Mar 31, 2026

The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was smoke coming from the vents, with the low oil warning light illuminated. The contact stated that several oil changes were needed. While inspecting the vehicle, the contact became aware that the oil levels were constantly low. The vehicle was taken to the dealer, but was not diagnosed or re... Read more

Incident date: Feb 1, 2026

The contact's daughter owns a 2022 Kia Soul. The contact stated that while her daughter was driving 40 MPH, the engine froze for two minutes. The oil light was illuminated. The contact stated that the vehicle was undriveable. The vehicle was towed to the local dealer, and the failure was associated with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); but the recall repair was decline... Read more

Incident date: Mar 24, 2026

The contact owns a 2018 BMW 330I. The contact stated that while driving at an undisclosed speed, unknown warning lights were suddenly illuminated, indicating that the engine was overheating. The message instructed the driver to shut off the vehicle immediately. The contact pulled over and turned off the vehicle, and it was discovered that the coolant reservoir was empty. The vehicle was towed to a... Read more

Incident date: Mar 17, 2026

The contact owns a 2017 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, there was an abnormal tapping sound coming from the vehicle. The check engine warning light and an unknown warning light were illuminated. The contact stated that the failure had occurred while traveling out of state. The dealer was made aware of the failure, and the contact was informed that th... Read more

Incident date: Mar 21, 2026

The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the engine started overheating, and a coolant leak was discovered. During the failure, the check engine warning light was displayed, and the message "A/C Off Due to High Engine Temp" was displayed even though the A/C was not activated. The temperature gauge was elevated, creating a risk that the... Read more

Incident date: Feb 19, 2026

The contact owns a 2018 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle suddenly decelerated to 40 MPH and failed to properly accelerate. The check engine warning light was illuminated and there was a knocking sound coming from the engine. The contact pulled over to the side of the road, and the vehicle was towed to the residence. The vehicle was towed to th... Read more

Incident date: Nov 30, 2025

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 20-65 MPH, there was a misfire coming from the vehicle while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the engine caused by a crack in the engine block. The mechanic informed the c... Read more

Incident date: Feb 19, 2026

Please see attachment

Incident date: Mar 20, 2026

The contact owns a 2017 Land Rover Range Rover. The contact stated that while driving 25 MPH, there was smoke coming from the front of the vehicle. A dealer was contacted. The vehicle was taken to Meineke Car Care Center and was diagnosed and determined that the coolant pipe needed to be replaced. The manufacturer was notified of the failure and informed the contact a request for a Goodwill servic... Read more

Incident date: Mar 16, 2026

The contact owns a 2021 Nissan Rogue. The contact stated that the vehicle failed to start for approximately 30 minutes. Additionally, while driving 45 MPH, the vehicle jerked, the engine overheated, and the vehicle unintendedly decelerated to 15 MPH. The contact pulled over to the side of the road temporarily. The vehicle was then driven for one mile to the mother's residence. The dealer was conta... Read more

Incident date: Apr 20, 2025

The contact owns a 2020 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, there was a low rattling sound coming from the engine compartment. Upon checking the oil, the contact found the oil level was low and added approximately two quarts of oil. The contact stated that 2-quarts of oil were added monthly because the oil level and consistently low. However, there were ... Read more

Incident date: Mar 2, 2026

The contact owns a 2024 Nissan Kicks. The contact stated that while driving approximately 40 MPH, the vehicle lost automotive power. The contact pulled over and turned off and restarted the vehicle but was unable to shift to drive(D). There was no warning light illuminated. The vehicle was towed to the residence. The contact stated that prior to the failure the vehicle was taken to a dealer for se... Read more

Incident date: Oct 15, 2025

The contact owns a 2014 Hyundai Sonata. The contact stated that the vehicle failed to start. The vehicle was towed to the residence and was started. The contact stated that the failure was intermittent. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was di... Read more

Incident date: Feb 14, 2026

The contact owns a 2020 Buick Enclave. The vehicle was reversed out of the driveway; however, after shifting into drive(D) and depressing the accelerator pedal, the vehicle jerked, vibrated, and the check engine warning light and other unknown warning lights illuminated. After several minutes, the vehicle functioned as intended. A short distance later, the failure reoccurred. The vehicle was taken... Read more

Incident date: Nov 19, 2025

The contact owns a 2023 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 25V767000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not m... Read more

Incident date: Mar 8, 2026

The contact owned a 2016 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and the engine made an abnormal sound. The contact turned off the vehicle to let it cool down. The vehicle was restarted and taken to an independent mechanic, who de... Read more

Fire 1 injured

Incident date: Mar 14, 2026

The contact owns a 2025 Ford F-150. The contact stated that while starting the vehicle, the engine revved, and while idling, there was a knocking sound coming from the engine. The vehicle was taken to the dealer and was diagnosed with bearing damage caused by a defective connecting rod and rod bearings, which caused the engine failure. The contact was informed that the engine needed to be replaced... Read more

Incident date: Feb 23, 2026

The contact owns a 2015 Kia Soul. The contact stated that upon purchasing the vehicle and driving to the residence, the check engine warning light illuminated. The contact used a code reader and retrieved DTC: P0420 (Catalytic Converter). The contact called the dealer and was informed that the vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); and four ot... Read more

Incident date: Jan 1, 2026

The contact owns a 2023 GMC Yukon XL. The contact stated that the vehicle was losing oil, and the engine was running rough. There was an abnormal burning odor after driving the vehicle. The vehicle received an oil change; however, two weeks later, the oil warning light illuminated. The vehicle was towed to the local dealer, where it was determined the oil level was approximately 2 quarts low, and ... Read more

Incident date: Jul 10, 2019

The contact owns a 2017 Kia Sorento. The contact stated that while driving at 35 MPH, there was an abnormal knocking sound coming from the engine, and the vehicle lost automotive power. The oil pressure warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with excessive oil consumption. An oil consumption test and combustion cleaning were performed; however, t... Read more

Incident date: Mar 26, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling), and the vehicle was taken to the dealer, where the contact was informed that the vehicle had passed the recall inspection, and no repair was needed. The contact stated that while driving at 50 MPH, five months later, the engine seized in the middle of... Read more

Incident date: Feb 16, 2026

The contact owns a 2022 Kia Soul. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). After retrieving the vehicle, there was an audible tinging sound coming from the vehicle. No warning lights were illuminated. The vehicle was taken back to the dealer, and the contact was informed that the tires neede... Read more

Incident date: Mar 25, 2026

The contact owns a 2019 Kia Niro. The contact stated that while driving at an undisclosed speed, the vehicle stalled in the middle of the road. The vehicle was successfully restarted and moved over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with a blown head gasket, a misfire in the engine, and coolant mixing with the engine oil; however, the ... Read more

Incident date: Nov 1, 2025

The contact owns a 2021 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low engine oil warning light illuminated. The contact researched and confirmed that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer was made aware of the failure. The vehicle was taken to the dealer, where it was diagnosed with engine failure. T... Read more

Incident date: Nov 30, 2025

The contact owns a 2025 Ford Escape. The contact stated that while driving at various speeds and turning the steering wheel, the vehicle stalled. The failure also occurred while making a turn from a complete stop. The vehicle was restarted. There was no warning light illuminated. The vehicle was taken to the dealer on several occasions; however, the dealer informed the contact that no failure was ... Read more

Incident date: Mar 25, 2026

The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aw... Read more

Incident date: Jan 29, 2024

The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle made an abnormal sound and failed to respond as intended. The vehicle was taken to the dealer. The dealer contacted the manufacturer and was helped in diagnosing the vehicle. The dealer replaced the front brakes on several occasions and replaced the rear brakes once. The contact s... Read more

Incident date: Mar 12, 2026

The contact owns a 2011 BMW 328I. The contact stated that upon starting the vehicle, the low oil pressure warning light illuminated, and the vehicle stalled. The vehicle was towed to an independent mechanic, where it was diagnosed, and determined that the VANOS bolts had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to TSB Number: S... Read more

Incident date: Mar 21, 2026

The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that the engine failed after the vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "Hot Oil Shutting Down" was displayed. The contact coasted to the side of the road, and the vehicle was towed to the dea... Read more

Incident date: Mar 1, 2025

The contact owns a 2022 Nissan Rogue Sport. The contact stated that while starting the vehicle and driving at an undisclosed speed, the engine made an abnormal sound. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the VIN was n... Read more

Incident date: Sep 5, 2025

The contact owns a 2021 Ford EcoSport. The contact stated that while driving 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, and the vehicle lost motive power. No warning lights were illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the vehicle was overheating and was parked until the engine cooled down. ... Read more

Incident date: Mar 20, 2026

The contact owns a 2019 Kia Sorento. The contact stated that while driving at 40 MPH, the vehicle bucked abnormally. The check engine warning light was illuminated. The contact stated that the failure had recurred on several occasions. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The mechanic informed the contact that the failure was related to a... Read more

Incident date: Mar 6, 2026

The contact's daughter owns a 2021 GMC Yukon. While the owner was driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment. The sound was intermittent but frequent. The vehicle stalled intermittently with several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who advised that the vehicle needed to be taken to a d... Read more

Incident date: Sep 24, 2024

The contact owns a 2017 GMC Acadia. The contact stated that while driving at 65 MPH, the check engine warning light illuminated, and the A/C system became inoperable. Additionally, the engine fan activated and remained activated even after the vehicle was turned off. The contact stated that the failure had recurred while driving. The contact related the failure to GM Special Coverage Number: N252... Read more

Incident date: Mar 19, 2026

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that after exiting the freeway, the low oil pressure warning light illuminated, the vehicle vibrated, and the check engine warning light illuminated. The contact attempted to pull into a gas station but instead pulled over to the side of the r... Read more

Incident date: Feb 25, 2026

The contact owns a 2020 Kia Sportage. The contact stated that upon starting the vehicle, the engine made an abnormal knocking sound. The vehicle was taken to the dealer, where it was diagnosed with a cylinder #4 misfire, a knock sensor, and bearing clearance measurement failure. The dealer informed the contact that the vehicle was not covered under warranty because the warranty was on the vehicle ... Read more