Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 169,480 complaints - component: ENGINE
FORD
MUSTANG MACH E
(2025) - ENGINE
Jun 12, 2026
Incident date: May 25, 2026
I was driving down the road ( a busy Farm to market road) and my car lost power and died. Luckily i got off of the road. I tried to start the car again, but it kept dying. I had my son in law come help me move the car to a friends house so that I could get it to the dealership. It was after hours. I regularly get my oil changed and when my SIL checked the oil there was none on the dipstick. My SIL... Read more
Incident date: Jun 10, 2026
2026 Bronco SportDescription Your vehicle may display a blank instrument panel cluster ipc screen upon startup. This may occur when the vehicle is restarted within a specific time interval after turning the vehicle off. Safety Risk A blank ipc screen will prevent the driver from seeing critical vehicle information such as the speedometer, warning lights, and warning messages. The inability to s... Read more
Incident date: Jun 10, 2026
2018 Ford Escape: engine coolant intrusion resulting in a completely failed engine. Took it to a local Ford dealership for evaluation. Confirmed this was the issued. Quoted over $14,000 to replace with a re-manufactured engine. This issue causes misfire, smoke and could catch on fire. Contacted Ford and was told while we qualify for mileage for the customer service program 21N12, it does not... Read more
Incident date: Jun 12, 2024
Description On your vehicle, it may be possible that one or more engine camshaft roller finger followers were not properly installed at the time of engine assembly. Safety Risk An improperly installed engine camshaft roller finger follower may result in engine failure, resulting in a no-start condition or a loss of motive power. A loss of motive power increases the risk of a crash. Your vehicle... Read more
TESLA
CYBERTRUCK
(2024) - ENGINE
Jun 12, 2026
Incident date: Jun 8, 2026
Vehicle: 2024 Toyota Tundra Double Cab | VIN: [XXX] | Mileage: ~19,200 No crash or injury has occurred. This report concerns an unresolved safety defect. My Tundra intermittently fails to accelerate when the gas pedal is pressed from a slow roll (3-18 mph). The engine revs but the vehicle does not move for 1-2+ seconds before the driveline abruptly engages. This occurs at intersections and during... Read more
Incident date: Jun 2, 2026
My vehicle experienced a dangerous incident involving smoke entering the passenger cabin followed by complete engine seizure. Prior to this failure, the vehicle had already undergone recall-related repairs through an authorized Kia dealership for known engine and fire-related safety concerns. The recall was marked as completed by the dealership. However, after the repair, the vehicle continued exp... Read more
LAND ROVER
RANGE ROVER VELAR
(2020) - ENGINE
Jun 12, 2026
Incident date: May 22, 2026
I am reporting a fuel pump module failure that has caused several drivability and safety concerns with my vehicle. Prior to the failure, the vehicle experienced intermittent difficulty starting, extended cranking before the engine would start, and occasional hesitation during acceleration. At times, the engine would lose power unexpectedly while driving, causing reduced performance and creating a... Read more
Incident date: Jun 12, 2026
Check engine light comes on and an alert says "acceleration reduced" dealer says the coolant control valve is bad but the engine never overheats but the fans are running max speed 100% of the time.
Incident date: Jun 4, 2026
Our Jeep 4Xe underwent the recall for the hybrid battery. The battery was replaced in May 2026, since then the vehicle hesitates to accelerate at speed causing a safety concern. This vehicle has been recalled so many times we have no confidence in the vehicle.
Incident date: May 26, 2026
This vehicle is equipped with the 6.2 V8 engine we have experienced catastrophic engine failure twice. The vehicle is relatively low mileage.
VOLKSWAGEN
ATLAS
(2019) - ENGINE
Jun 12, 2026
Incident date: Jun 5, 2026
I'm experiencing all the documented issues with the 10L80 10 speed transmission. Identical to all the recalls. It's shifting poorly, torque converter shudder, lose of power, unreliability, and serious safety concerns. I've tried to communicate and find a resolution to these issues through the dealership and GM. Of course getting nowhere. I don't feel a 60k dollar truck should be in this kind of co... Read more
Incident date: Jun 12, 2026
On October 2024,I brought the car in to RickCase Hyundai for maintenance and to address an oil leaking issue. I texted the service advisor, “Please do not do the oil change till you find out where the oil is leaking”, I’m replacing it frequentlyWhen I picked up the car and inquired about the leaking, the he told me that there was not an issue. January 2025, the car was driving rough again, ... Read more
Incident date: Feb 14, 2025
I was on the highway and my truck suddenly decreased speed rapidly. Luckily I was able to pull onto a side road and get to safety but it was extremely dangerous and scary situation. The dealer has confirmed the symptoms fit the issue with the recall. Since Ford does not have a fix for this solution yet until July 1 my vehicle is unable to be driven or repaired leaving me stranded without a vehi... Read more
Incident date: Apr 13, 2026
Complaint regarding 2016 Hyundai Veloster engine oil consumption and warranty denial. In late 2023, at approximately 70,000–80,000 miles, my vehicle began experiencing excessive oil consumption. I reported this issue to Hyundai and authorized dealerships while the vehicle was still under warranty. Since then, I have completed multiple oil consumption tests, inspections, combustion cleanings, an... Read more
Incident date: Mar 25, 2026
The brake vacuum pump broke, causing my brakes to go rock hard and pieces fell down into the camshaft, causing engine damage
Incident date: May 1, 2026
While driving on the highway on Mother’s Day weekend with my wife and daughter, the vehicle suddenly lost acceleration and engine power while traveling on a 5-lane beltway. The vehicle would not accelerate and I was unable to maintain normal highway speed. I had to coast to the side of the road with the hazard lights activated because of the safety risk. The vehicle was eventually restarted aft... Read more
Incident date: Jun 11, 2026
Following completion of Service Campaign 9C2 (ECU software update, TSB 25-01-087H) at a Hyundai dealership, my 2018 Sonata immediately exhibited drivability changes that were not present before the service. Symptoms include altered shift timing, hesitation, and rougher throttle response — particularly noticeable during the first several minutes of driving. These symptoms began on the first drive... Read more
Incident date: Jun 11, 2026
WHAT FAILED: The engine — the 3.3L Lambda II GDI V6 (engine family GHYXV03.31XE per the federal emissions label) — failed catastrophically: a connecting rod penetrated the engine block. The failed engine IS available for inspection on request. It has been preserved unrepaired since the failure, the rod penetration of the block is externally visible, and the vehicle is currently at Niagara Hyun... Read more
Crash
Incident date: Jun 11, 2026
There is a problem with the 2017 Buick Encore turbocharger. From speaking with the auto shop I took it to for a check they have seen many Buick Encore’s with the same turbocharger problems. He spoke to me about it prior to me dropping off the vehicle and then confirming the issue after inspecting the vehicle. The turbocharger inspection revealed a distinct structural crack at the wastegate flang... Read more
Incident date: Mar 14, 2026
2018 Ford Escape SE 1.5L 4 cylinder EcoBoost engine. I was driving on a major 2 lane state road going 65 miles an hour when the warning light came on that the engine was overheating and pull over immediately. There was no prior warning. As soon as I stopped I looked at the temperature indicator and it returned to a normal level. I tried to drive again and got the same urgent message to stop. There... Read more
Incident date: Jan 16, 2022
While traveling at cruising speed (70 MPH) on Interstate 95 South, the vehicle suffered a catastrophic electrical and mechanical failure, resulting in an immediate engine stall. The vehicle lost all propulsion. Due to the sudden loss of power, the vehicle could not safely clear the active lanes of traffic, coasting to a stop near an exit ramp and dangerously blocking highway traffic.Upon attemptin... Read more
Incident date: May 22, 2026
Vehicle Details: 2018 GMC Sierra 1500 Z72 4x4, 5.3L V8 EcoTec3 engine, VIN: [XXX] Mileage at time of incident: 220,000 miles Location: [e.g., Little Rock, Arkansas area or specific road/highway – please provide if desired] What happened: The 5.3L V8 engine’s hydraulic roller lifters failed. One or more lifters collapsed, stuck, or lost proper oil pressure/operation. This led to improper valvet... Read more
GMC
SIERRA 1500
(2018) - ENGINE
Jun 11, 2026
Incident date: Jun 11, 2026
My 2018 Ford Escape developed a severe engine problem at fewer than 30,000 miles. The Check Engine Light illuminated and diagnostic trouble code P0302 (cylinder #2 misfire) was present. The vehicle was also losing coolant without any visible external leak, and white smoke was observed from the exhaust. The engine now misfires so severely that I do not consider the vehicle safe to operate. The veh... Read more
Incident date: May 23, 2026
My 2018 Honda HR-V had the federally-mandated Safety Recall 24-015 (Fuel Pump Motor replacement) performed on August 16, 2025 at Honda Westborough, Westborough, MA. The vehicle had zero EVAP-related issues or warning lights before that recall work. Approximately 9 months later, in May 2026, a parking alert and check engine light appeared on the dash. I brought the vehicle back to the same dealers... Read more
Incident date: Nov 25, 2024
After sudden stop at sharp right turn, engine has no acceleration; appears to be in limp mode;. Dealer did not inspect, just said they hadn’t heard of it happening before.. this has happened twice in less than 6 months. No warning given. I have already had the cluster changed twice for other issues…seems to have a lot of electrical issues.
Incident date: Jun 7, 2026
The contact owns a 2023 Kia Sportage. The contact stated that upon coming to a stop at a stop sign, the vehicle stalled. The accelerator pedal was depressed, but the vehicle failed to respond, and the infotainment screen was turned off. The contact stated that the vehicle became operable after approximately two minutes. The contact stated the failure was recurrent. The local dealer was not cont... Read more
Incident date: Jun 11, 2026
While slowing to a stop, the vehicle suddenly experienced multiple (3–4) violent jerks. The vehicle fought against my firm brake pedal application, overpowered the brakes, and accelerated uncontrollably, resulting in a crash. During the impact: • The driver frontal airbag and pretensioners deployed. • The driver seatbelt unlatched mid-impact and then locked/retracted in a way that prevente... Read more
Crash
Incident date: Mar 18, 2026
started with a broken key, the security system passlock lll+ left me stranded in winter. I got it working temporarily after finding the other part of the key. put it in ignition and then the other half to get it started but didn't always start. apparently this is common on Chevy vehicles.
TOYOTA
HIGHLANDER
(2021) - ENGINE
Jun 11, 2026
Incident date: Mar 1, 2026
Since November 2025, this vehicle has experienced repeated loss of power, severe shaking during acceleration, jerking between gear shifts, abnormal humming/grinding noises, and multiple check engine light events. The condition is most noticeable between approximately 40-70 mph and has repeatedly occurred while driving on highways. On multiple occasions, the vehicle struggled to accelerate properly... Read more
Incident date: Jun 11, 2026
I would like to create a complaint because my 2023 Toyota Sequoia is not included in the NHTSA recall #25V767 for the V35A 3.4L i Force Max twin turbo V6 hybrid. My Sequoia was manufactured on the same production line as engines that have been recalled for engine debris in the Tundra trucks and Sequoia's. Toyota's reasoning for not including my hybrid vehicle is it's not a safety concern as the hy... Read more
Incident date: Mar 14, 2026
We were at full stop with Auto Hold feature enabled. Car lurched / jumped forward with no depression of the gas pedal. This caused us to strike the car in front of us.
Crash
Incident date: Jun 7, 2026
Internal Water pump Failed causing immediate shutdown of vehicle. This water pump is internal to the engine and requires half of the engine be taken apart to be replaced. This affect all 3.5 and 3.7 Ford engines through 2021. Unlike traditional water pumps which are belt driven this one is driven by the timing chain. Thereby when failure occurs the engine shuts down. Coolant also leaks into the ... Read more
Incident date: Jun 8, 2026
Issue 1: Cooling Fan Remained On After Engine Shutdown Component or system involved: Engine cooling system and fan control system, including the radiator cooling fan, fan relay, coolant temperature sensor, wiring, or engine control module (ECM). The vehicle is available for inspection upon request. What happened: After turning off the engine, the radiator cooling fan remained running continuously ... Read more
Incident date: Apr 1, 2026
The car is a 2018 Ford edge titanium 2.0L Eco Boost engine.After 75,600 miles the check engine light came on. After a local auto repair shop diagnosed the problem as a coolant contamination in cylinder 3, I was instructed to take the car to a Ford dealer because a new engine was needed. The dealer confirmed the coolant intrusion in cylinder 3 and a new engine has been ordered. After calling Ford C... Read more
Incident date: May 1, 2026
Consumer Safety Complaint – 2023 Nissan Rogue Engine Failure & Denied Reimbursement I am submitting this complaint regarding a known manufacturing defect in my 2023 Nissan Rogue SV that resulted in progressive engine failure, significant out-of-pocket repair costs, and a subsequent denial of my reimbursement claim by Nissan Consumer Affairs. Vehicle Information: • Year/Make/Model: 2023 Nissan ... Read more
Incident date: Jun 11, 2026
On May 27, 2026, I was on my way home from work when I went to accelerate the vehicle and all the sudden it started shaking and the check engine light came on with the EBS. I was able to get the vehicle to a repair shop local the next day, who took the car apart. What was thought to be an easy fix of spark plugs and fuel injector, became even more after they put back together and the cylinder was ... Read more
Incident date: Nov 25, 2024
On May 27, 2026, I was on my way home from work when I went to accelerate the vehicle and all the sudden it started shaking and the check engine light came on with the EBS. I was able to get the vehicle to a repair shop local the next day, who took the car apart. What was thought to be an easy fix of spark plugs and fuel injector, became even more after they put back together and the cylinder was ... Read more
Incident date: Jun 11, 2026
While my wife was operating our 2022 Jeep Wagoneer Series III (5.7L HEMI eTorque, ~44,700 miles) at highway speed, the vehicle suffered a sudden and complete electrical power failure. Electric power steering cut out completely while the vehicle was in motion, creating an immediate safety hazard and nearly causing an accident. The vehicle was disabled and required towing. The dealership (Safford J... Read more
Incident date: Jan 8, 2026
I took it to Hyundai Dealership in November 2025 and did the Service Campaign 9C2 and TSB 25-01-087H software update. Since that happened my engine is jumpy and I have taken it back to dealer and they can't find anything. Several people with this issue have been found since on several forums after having the update. One said the dealer knows about the issue and so does Hyundai, but when I ask they... Read more
Incident date: Jun 5, 2026
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at 25 MPH, the vehicle suddenly made knocking sounds. The Check Engine warning light illuminated. Additionally, the vehicle experienced rough idling and a decrease in motive power. The vehicle was taken to an independent mechanic, who determined the lifters had collapsed and bent the push rod. The push rod was ... Read more
Incident date: Feb 10, 2026
this is covered under csp11. the problem is my car is a 2017 and they only allow a warranty up to 120,000 miles mine is at 158000 and they will not fix the problem now even thought we just started having problems.
Incident date: May 14, 2026
Vehicle has trouble turning back on after filling with gas. The engine clicks and sometimes will not start back up without a jump. The battery has been replaced. The check engine light is on.
Incident date: Nov 10, 2025
Engine fault warning flashed upon start for a few weeks, then check engine light came on and did not shut off. Took to shop and they said that it was leaking coolant and coolant intrusion was occurring requiring a new engine.
Incident date: Jun 10, 2026
Our 2026 Honda Passport TSE suddenly stalled twice in active traffic intersections in Albuquerque, NM under acceleration and during a left turn, causing a sudden loss of motive power and a severe safety hazard and a potentially life threatening situation. Telemetry logs from an aftermarket GPS device installed in my vehicle captured a catastrophic voltage drop down to 10.886V during the incident, ... Read more
Incident date: Jun 4, 2026
While driving a 2021 Honda CR-V Hybrid, the vehicle has intermittently and without warning lost the ability to accelerate. When this occurs, depressing the accelerator pedal — even fully to the floor — produces no response, and the vehicle simply coasts and loses speed. This has happened on three occasions — January 13, 2025; December 16, 2025; and June 10, 2026 — including at highway spee... Read more
Incident date: Nov 21, 2025
The vehicle is experiencing an Auto Idle Stop (AIS) failure to restart from a complete stop. The engine dies, the electrical system resets, and it requires a manual button push or jumpstart to get moving again
Incident date: Jun 10, 2026
High voltage fast charge contactors experienced partial weld failure (BMS_a167_SW_FC_Partial_Weld) during routine Supercharging, causing complete HV system shutdown (hvState = HV_DOWN). Vehicle also threw BMS_a085/a086 Pack and Fast Charge Contactor Mismatch codes. Tesla service is refusing to cover repair under the 8-Year HV Battery Warranty, claiming fast charge contactors are not a warranted co... Read more
Incident date: Jun 11, 2026
Misfire due to cracked cylinder wall letting coolant leak into the cylinder in the 2.0L turbo
Incident date: Jun 10, 2026
My daughter was in a parking lot and put her car in park, removed her keys and exited the vehicle. She walked around the vehicle and was removing her school bag and the car came out of park and rolled into another vehicle.
Crash
Incident date: Jun 1, 2026
Due to a known defect for which there is already a class action lawsuit against Ford, the head gasket seal failed allowing coolant to seep into cylinders 2 and 3. In turn, this caused a crack in the engine wall requiring over $10,000 in repairs.