Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 169,480 complaints - component: ENGINE

Incident date: Apr 1, 2025

Engine warning light came on, then all warning lights came on, then the engine just stopped. Honda dealer confirmed it was due to a failed crankshaft and might be covered under a current recall, 23V-751. We spent over $10,000 in diagnostics, purchasing a rebuilt engine and installing the rebuilt engine. The issue was confirmed by a Honda Dealer. No issues with the Pilot prior to this happening. T... Read more

Incident date: Jun 8, 2024

Driver assist problems car braking and stopping without just cause actually causing safety issues. Computer issues. Computer replaced several times without resolving issues. Ongoing Engine issues reported to honda before the extended warranty was up. It wasn’t until after the extended warranty was up that American honda would address it. After numerous visits to different dealers for services ... Read more

Incident date: Feb 7, 2024

February 2024: The vehicle was in drive and was stopped at a red light. When the traffic light changed the driver pressed the accelerator. The engine/powertrain did not respond, and the vehicle did not move. The driver turned the car off, then back on. The driver was able to drive the vehicle to a safe location and inspected operator level systems. No problems could be found. Benton Nissan in Birm... Read more

Incident date: Sep 2, 2026

The engine started clicking and rumbling out of no where. I have done every maintenance protocol since buying and was told there was a recall on all of these engines. Somehow mine is not covered in the recall?

Incident date: Jun 26, 2026

The contact owns a 2023 GMC Yukon XL. The contact stated that while driving 70 MPH, the vehicle stalled, and the engine seized. There was no warning light illuminated. The vehicle was coasted to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was ... Read more

Incident date: Jul 4, 2026

The contact owns a 2013 Kia Soul. The vehicle was repaired under NHTSA Campaign Numbers: 23V652000 (SERVICE BRAKES, HYDRAULIC) and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact stated that while driving 65 MPH, the vehicle lost automotive power. There was no warning light illuminated. The vehicle was restarted, and the check engine warning light was illuminated; however, the vehicle f... Read more

Incident date: Sep 3, 2026

Lifters and camshaft failure, loud clanking, & sudden power loss on the 6.2 motor are the first noticeable signs. Instantly when everything happened check engine light, cruise control, & stabilizer lights flashed. The sudden loss of power forced the vehicle to suddenly slow down forcing my camper into the truck. I was hauling a within weight standerd camper but had difficulty bringing both the tr... Read more

Incident date: Sep 6, 2026

Bought car in 2023, one year later engine failure due to overheating from head gasket issue widespread with this vehicle. Replaced engine, and two years later facing identical issue with another engine failure. Unidentifiable coolant leak led to low oil pressure and car shaking on the highway. Will require yet another engine replacement.

Incident date: Sep 8, 2026

I was riding my motorcycle home from work, when the oil pressure light came on on the dash board and then i began to loose power, then my back tire skidded which made me loose control for a few seconds almost causing me to crash, their was cars behind me which had to maneuver to avoid hitting me because of the sudden lost of power.I was very luck to not have fallen or cause an accident. Their was ... Read more

Incident date: Sep 1, 2026

Catastrophic Engine Failure due to Lifter Failure at approximately 51,000 miles driven. This has been confirmed by the dealership and reported/escalated to General Motors. The truck is at the dealership for repairs. General Motors offered to cover 65% of the repair as a Goodwill sign. As the 60K powertrain warranty had expired. This truck has the same components that are covered under the recal... Read more

Incident date: Sep 9, 2026

Upon start up of the vehicle multiple warning codes appear; ABS turned off, 4 wheel drive temporarily disabled, Stability turned off, front and rear parking sensors disabled, Cruise Control disabled (in all forms). If vehicle is put into drive, or issue happens when the vehicle is already in drive; Unable to detect selected gear (switching from Drive/Reverse into Park) which results in not being a... Read more

Incident date: Aug 1, 2026

Recall 25V099/SC336 was not performed on my vehicle when it was in the dealership. My vehicle is now disabled at Capitol Kia San Jose with complete engine failure. They are denying any responsibility and refusing repair coverage. I have written a formal letter to Kia Corporation requesting an immediate review of my vehicle. With this being an NHTSA recall I am hoping to get some intervention somew... Read more

Incident date: Sep 9, 2026