Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 169,480 complaints - component: ENGINE
Incident date: Mar 19, 2026
Due to oil consumption issues & oil leak on 2021 Mazda cx 5 AWD I was told the timing cover and gasket needs replacement due to oil leakage. This appears to be a very common issue with this vehicle. The engine is at risk of catastrophic failure due to low oil levels
Incident date: Oct 22, 2025
It seems when the truck has been driven more than an a half hour to an hour and you shut the truck off the truck won't start back up. I believe the starter gets what they call heat soaked, then you have to wait until the truck cools down then I will start normal
CHEVROLET
SILVERADO 1500
(2019) - ENGINE
Apr 3, 2026
Incident date: Jan 11, 2026
my car was going uphill and would only go about 15 up hill and would not accelerate, no lights came one to indicate any issues, then it started driving properly. Then after about 4 min it just died, in the middle of a busy intersection during rush hour. the check oil, engine and battery lights came on. Then after turning off car it came back on and all the lights disappeared but happened exact sa... Read more
Incident date: Mar 28, 2026
2/24/2026 Sitting at red light, very busy road, vehicle cut off and said push to start. Vehicle would not start and would not shift out of park to push out of road. Very dangerous to be stranded in moving traffic. Had to be towed to dealer and it's still there waiting on engine replacement.
HONDA
CLARITY PLUG-IN HYBRID
(2018) - ENGINE
Apr 3, 2026
Incident date: Mar 26, 2026
The transmision failed with 120,000 miles, Code P0776 "solenoid B Performance/stuck Off, vehicle goes into limp mode and it shifts really hard but never goes past 3rd gear, the recomended fixes by the shop are replace solenoid pack whith NO garantee that it would fix the issue for $3,000, or replace transmision with a rebuilt one for $9,000. There is a recall for the torque converter on this truck... Read more
Incident date: Aug 21, 2025
The contact owns a 2009 Volkswagen Eos. The contact stated that while the vehicle was parked, the contact became aware of a persistent oil leak on the ground. The vehicle had undergone three separate repairs to resolve the failure, but the oil leak persisted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the fuel was running lean. The vehicle was not r... Read more
Incident date: Mar 30, 2026
While driving at approximately 45 mph, the regenerative braking feature of the vehicle suddenly failed, and also generated a master caution light on the dashboard display. This is the second time this has happened while driving and resulted in a sudden, alarming change in vehicle dynamics. Regenerative braking is the normal operation regime of the vehicle, with the traditional mechanical-hydraul... Read more
Incident date: Aug 14, 2024
Car sputtered and slowed on expressway, turbo failed. Recalls issued 2016 and 2017, then reissued 2020 to 2023, same turbo, 2019 was exempted
Incident date: Apr 3, 2026
Began with a misfire on cylinder 5 code P0305. Replaced spark plugs, wires, and coil pack. Misfire still existed. Fuel injector on cylinder 5 was stuck open and had to be replaced. Misfire still existed. No spark from new coil pack on cylinder 5, replaced coil pack connector. Misfire still existed, but lifter tick became present. Removed cylinder head and found exhaust lifter on cylinder 5 was bad... Read more
Incident date: Mar 24, 2026
Vehicle: 2012 Hyundai Sonata Incident Date: August 14, 2024 Location: [XXX] Description of the Problem: The vehicle experienced a sudden and catastrophic fire without warning while in normal use. There were no prior warning lights, messages, or symptoms before the incident. The failure appears to have originated from the electrical system and/or engine (exact cause UNKNOWN), which resulted in th... Read more
Fire
1 injured
Incident date: Mar 23, 2026
At about 60,200 miles, my check engine light went off and I took it to the dealer. They told me all my fuel injectors were failing and I had to replace those to include the spark plugs. I understand there is a current class action lawsuit for similar Hyundai vehicles but does not include the Palisade.
GMC
SIERRA 3500
(2024) - ENGINE
Apr 3, 2026
Incident date: Mar 16, 2026
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving at an undisclosed speed and making a turn, the vehicle suddenly lost motive power and failed to respond as needed, with several unknown warning lights illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer informed the c... Read more
Incident date: Mar 3, 2026
The contact owned a 2021 Toyota Sienna Hybrid. The vehicle was parked in the driveway when an explosion occurred; the vehicle burned down. The contact was inside the residence when a loud noise was heard, and the house "rocked." The contact ran to the front of the house to investigate and noticed that the vehicle was engulfed in flames. The fire damaged the driveway, melted the garage door, and me... Read more
Fire
Incident date: Jan 7, 2026
"The vehicle exhibits a recurring Loss of Motive Power (LMP) during low-speed maneuvers (intersections) and highway speeds (50+ mph). The failure is preceded by erratic instrument cluster behavior (gauge spikes) and results in a total loss of propulsion without prior warning. This defect persists despite the completion of Recall ZB7 and Recall 68C. The dealership has duplicated the failure but ref... Read more
Incident date: Apr 1, 2026
The contact owns a 2024 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 26V080000 (Engine). The contact stated that while attempting to start the vehicle on two occasions, the vehicle failed to start immediately. During the first failure to start, the vehicle started after several minutes with the transmission, check engine, and front radar obstruction warning lights illu... Read more
MINI
JCW COUNTRYMAN ALL4
(2026) - ENGINE
Apr 3, 2026
Incident date: Apr 1, 2026
In November 2024, the engine of my 2015 Honda Odyssey misfired and I had all spark plugs replaced. The vehicle had 102, 171 miles on it. The issue was resolved at that time. On April 1, 2026 the engine misfire returned, check engine light came on and the repair shop advised that again the engine is having the same issue. The vehicle now has 117,000 miles on it. This does not appear to be an isola... Read more
Incident date: Mar 10, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Passenger and driver seat caught on fire spontaneously, engine or battery has also been dying/ malfunctioning, touch screen also has issues. Yes available for inspection. How was your safety or the safety of others put at risk? Almost burned by seat of if I didn’t smell a burning smell. Has the ... Read more
Fire
Incident date: Mar 29, 2026
Motor was replaced at 70000 miles it blew rear main on the technician. Now 30000 miles later saying it needs valve body its been in shop 5 weeks now and no ETA on parts. Also the onstar module went out or never worked after engine replaced. The truck has locked up 4 times before the engine was replaced once at 11000 miles. Had hard shifting issues from new dealership kept saying it just needed an ... Read more
Incident date: Apr 3, 2026
Monday, March 30, 2026 my GMC Yukon Denali had already had the recall pico test and was told it passed on September 2025 six months later March 30, 2026, driving to pick up my wife from work a tapping sound coming from the engine started and about a mile down the road from when I first heard the tapping the engine started juttering and the noise got louder like a clunking sound. I had to pull off ... Read more
Incident date: Feb 24, 2026
My oil pan cracked. I’ve never had any issues with oil pans until this one. Hyundai will not replace this under warranty.
GMC
SIERRA 1500
(2019) - ENGINE
Apr 3, 2026
Incident date: Mar 14, 2026
Failed/collapsed lifters associated with known Active Fuel Management (AFM) issues. These issues are documented in Technical Service Bulletins and I believe there are Special Campaigns for 2014-2018 L83 engine, but my VIN does not have a Special Campaign attached to it for some reason. I believe there are also class action lawsuits associated with these known issues, but a recall has not been issu... Read more
Incident date: Jul 3, 2025
The contact owns a 2020 Kia Telluride. The contact stated that while driving at various speeds, the vehicle lost automotive power with the check engine and other unknown warning lights illuminated. Additionally, the vehicle stalled several times and with several unknown warnings illuminated. The contact stated that a friend had checked the vehicle and stated that there was no oil inside the engine... Read more
Incident date: May 25, 2023
The contact owns a 2021 Kia Seltos. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power with the check engine and traction control warning lights illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was initially taken to an independent mechanic and then towed to the dealer. The dealer diagnosed the vehicle and retrie... Read more
Incident date: Feb 6, 2026
Hyundai dealership diagnosed my vehicle with engine failure, including a failed compression test and cylinder with no compression, and stated the engine required replacement. The dealership later refused to process the repair and attributed the issue to oil condition, contradicting their prior confirmed diagnosis. The vehicle became undrivable after the diagnosis and has remained in that conditi... Read more
Incident date: Apr 2, 2026
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the RPM became extremely elevated. The accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was turned off and restarted. No warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed and it was determined that the ... Read more
Incident date: Apr 2, 2026
ENGINE MALFUNCTION WARNING - LIMP MODE ACTIVATED 6 times within a year of ownership. CAR LOSES POWER WHILE DRIVING, RPM NOT RESPONSIVE, SPEED DROPS AND STAYS AROUND 40 MILES PER HOUR. RECALLS HAVE BEEN “ADDRESSED” BUT NO REMEDY.
Incident date: Apr 2, 2026
The contact owns a 2024 Nissan Pathfinder. The contact stated that on several occasions when the vehicle was started, the RPM was excessively high, and the engine was revving excessively. The contact stated that while driving on several occasions at various speeds in rainy weather, the Forward Collision Avoidance notification activated inadvertently via the side mirrors on several occasions. The v... Read more
Incident date: Mar 18, 2026
The contact owns a 2013 Dodge Dart. The contact stated that while parking the vehicle, the vehicle moved forward while shifted to park(P). The check engine warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 25V674000 (Power Train). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The ma... Read more
Incident date: Apr 3, 2026
Catastrophic engine failure at speed, connecting rod failure, which is a known failure for this engine. Engine blew, lost all power, and hot oil hit the hot exhaust and the car caught on fire. A fire truck came to put out the engine fire.
Fire
Incident date: Jan 10, 2026
The EGR cooler bypass control broke on my pickup. The dealership stated that this is an ongoing issue with these pickups and that the 2019-2020 pickups had a recall on this. This pickup has 77,000 miles on it. This should not be failing.
ACURA
TLX TYPE S
(2021) - ENGINE
Apr 2, 2026
Incident date: Jun 7, 2025
●Unknown- transmition seem to slip or acted like stalling or about to die. Would jerk forward and shutter till finally would not start after being turned off. So had it towed because would not start again. ●myself and others in my 2017 Ford Focus titanium edition were traveling over a bridge at the time of the incident and very well have stalled out or quit running in the middle of traffic o... Read more
Incident date: Mar 28, 2026
VIN: [XXX] 2021 Hyundai Kona experienced sudden engine failure at approximately 103,000 miles. The engine began knocking without any prior warning, and the check engine light came on at the same time the knocking started. The vehicle was not driven for an extended period after the issue began. There were no earlier warning indicators or drivability issues that would suggest neglect or lack of mai... Read more
Incident date: Nov 7, 2025
The engine failed completely, it has to be replaced. Yes, it’s available The engine could start a fire. It’s confirmed by an independent service. No, hasn’t been inspected by the manufacturer. The suv started shaking and making a sound, the engine light started flashing all of this in just one hour, and I have to stop.
Incident date: Mar 18, 2026
My vehicle is at the dealership now - it wasn’t starting properly, started always getting low on oil which I took to the dealership for them to monitor- and then the check engine light came on- once that came on just last Thursday I did not drive the vehicle except to the dealership to be inspected - which my appt was Monday and they found metal shavings in the oil and said the whole engine need... Read more
Incident date: Mar 27, 2026
SUPPLEMENTAL TO COMPLAINT ID: 11728745. My 2025 RAV4 failed at 39,919 miles. Toyota Corporate is acting in bad faith to deny the 60,000-mile Powertrain Warranty. The Case Manager repeatedly calls only after 6:30 PM when the dealership is closed to avoid resolution. Furthermore, the representative is now using "legal threats"-directing me to their legal department-as a tactic to stop me from pursui... Read more
Incident date: Mar 19, 2026
My 2018 Ford Escape equipped with a 1.5L EcoBoost engine experienced complete engine failure due to coolant intrusion into the engine cylinders on 3/29/26. This is a known design and manufacturing defect in the engine block, documented by Ford in Technical Service Bulletins 19-2375, 19-2346, 22-2322, and 22-2134, and addressed under Customer Satisfaction Program 21N12 (GTDI Engine – Short Block ... Read more
Incident date: Apr 1, 2026
On friday, march 27th, 2026. My 2019 ford ranger began shaking before the engine stalled. Warning lights for an engine check came on and my vehicle would not go above 20 mph after restarting. When pressing on the accelerator the engine would rev but the vehicle would not accelerate. I took the 2019 ford Ranger to a local Ford Dealership service center and they diagnosed the following problems (lis... Read more
Incident date: Feb 26, 2025
I was driving the vehicle on the freeway when the check engine light appeared and after a few seconds the cars engine suddenly shut off. There was a loss of power steering from the lack of engine power which made it difficult for me to steer and a sudden loss of speed which made several vehicles take evasive maneuvers to avoid having an accident with my car as I merged onto the shoulder of the fre... Read more
Incident date: Mar 30, 2026
The primary failure is a total loss of engine power and electrical systems while the vehicle is in motion. The dealership (Ray Skillman Southside Mitsubishi) has diagnosed this as a failed engine/body control computer system. The vehicle is currently located at the dealership's service center and is available for inspection. The vehicle has stalled/shut off completely while driving on four separat... Read more
Incident date: Jan 17, 2026
I have 2016 Mini Clubman S with 109,000 miles on it , I got a check engine light with a Code U019D. I went to dealer to check and was told the radiator would need to be replaced at a cost of $ 3,700 dollars. After researching it is a common issue due to defect in materials, there was an extended warranty offered by bmw up 15 years or 150,000 miles to cover this defect. I was told that since I am i... Read more
Incident date: Apr 1, 2026
The contact owns a 2015 Dodge Charger. The contact stated that while driving at an undisclosed speed, the vehicle was idling roughly, and there was a ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that the vehicle hesitated while attempting to accelerate. The vehicle was taken to an independent mechanic, where it was diagnosed that the camshaft ha... Read more
Incident date: Mar 31, 2026
My 2022 Kia K5 GT-Line has had a recurring check engine light fault (P0471 — exhaust pressure sensor circuit) since approximately 9,874 miles in September 2022. The vehicle has been brought to the servicing Kia dealer a minimum of five times for this same fault across nearly 65,000 miles. It has never been permanently resolved. Most critically: dealer repair records from May 2025 (56,501 miles) ... Read more
Incident date: Apr 2, 2026
The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the traction control warning light was illuminated. The check engine warning light illuminated shortly after the vehicle was purchased. The contact stated that the vehicle was shak... Read more
Incident date: Feb 15, 2024
The brake system control module, engine control module, and vehicle stability control system have repeatedly failed across 24 months and 9 repair attempts at two authorized GMC dealerships in Tennessee. As of March 17, 2026 the vehicle has 27 active diagnostic fault codes including U160F and U1610 (brake system control module lost communication on both CAN buses), U1611 (engine control module lost... Read more
Incident date: Apr 2, 2026
Engine lost power. I put the gas pedal to the floor and it would barely go. Finally, after barely moving out of the intersection, the car lurched forward and I managed to drive it home. I was stuck in a very busy intersection with a car that would not go. All I wanted to do was get out of the intersection because it is a very busy street and I was afraid I was going to get hit. I noticed that ... Read more
Incident date: Dec 10, 2025
I rode the bike to the end of driveway, turned around rode it back to the garage and the engine backfired and smoke started pouring out the exhaust and oil started pouring out the air breather, this bike had one mile on the odometer, it was the first time I drove the bike. The bike is at the dealership. If it would have happened on the road while driving it I could’ve lost control and wrecked fr... Read more
Incident date: Aug 24, 2023
I purchased a used 2012 Hyundai Sonata. Within about 2 weeks it broke down while I was in the far left lane of the freeway. The car suddenly stopped accelerating and made a very loud knocking noise. Thankfully I was able to put on my hazards and make it to the right shoulder without getting into an accident but as soon as I pulled over it shut off and the panel lights all came on. Evidently there ... Read more
Incident date: Apr 1, 2026
This vehicle had its engine replaced at around 33,000 miles. Today, at around 43,000, the replacement engine failed. It's now at the dealer waiting for yet another engine replacement.
TOYOTA
SIENNA HYBRID
(2024) - ENGINE
Apr 2, 2026
Incident date: Apr 2, 2026
This submission is an update to NHTSA Complaint #11727024. The vehicle continues to experience recurring engine overheating and misfire conditions. These issues have been previously diagnosed and are consistent with known manufacturer Technical Service Bulletins (TSBs) related to this engine. Despite this: The dealership has not performed the appropriate diagnostic protocol (including STAR testi... Read more
Incident date: Mar 6, 2026
The contact owns a 2024 Toyota Tundra. The contact stated that while driving approximately 70 MPH on the highway, the vehicle lost automotive power and decelerated unintendedly. The vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, and the spark plugs were replaced, the brake lines were flushed, and the oil filter was replaced. The v... Read more