Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
Incident date: Sep 2, 2026
The left side of my screen where speed, gas and other essential safety features will not show
Incident date: Sep 2, 2025
The contact owns a 2024 Buick Envista. The contact stated that while operating the vehicle the instrument panel display continued to flicker off and on. The contact stated that during the failure the speedometer and fuel gauges were inoperable. The cause of the failure was not yet determined. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated. ... Read more
MERCEDES-BENZ
GLC 350 E 4MATIC
(2025) - ELECTRICAL SYSTEM
Sep 2, 2026
Incident date: Jul 1, 2026
My 2025 Mercedes-Benz GLC 350e displayed a “48V battery malfunction” warning on or about July 1, 2026, while the vehicle was less than one year old. The vehicle was taken to an authorized Mercedes-Benz dealership and remained there until approximately July 20. Mercedes-Benz USA became involved, and the dealership ultimately stated that the malfunction had been corrected through a software upda... Read more
KIA
SORENTO HYBRID
(2025) - ELECTRICAL SYSTEM
Sep 2, 2026
Incident date: Dec 27, 2025
The central ccNC infotainment display screen on my 2025 Kia Sorento Hybrid intermittently and now permanently failed (blank/black screen). This total display blackout completely disables the backup camera system (FMVSS 111 non-compliance) and critical vehicle setting controls. The issue first began while under the 36,000-mile factory warranty (documented at 12,000-14,000 miles). Despite providing ... Read more
Incident date: Apr 13, 2026
This problem isn’t just the 6.2L engine. My 22 Suburban has the 5.3L and had engine failure on the freeway going 70 mph in April 2026. Loud noises and loss of power. Towed to dealership and was confirmed that it was the same issues as the 6.2L. The dealership only replaced certain components (gears, rods, camshaft etc.) Parts replaced and vehicle returned a month later but still loss of power an... Read more
Incident date: Sep 2, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the RPM became elevated. In addition, several unknown warning lights were illuminated. The contact stated that the warning lights flashed on and off. The failure mileage was approximately 50,000.
Incident date: Jul 1, 2025
The contact's husband owns a 2022 Toyota Tundra. The contact stated that the key fob failed to unlock the front driver’s side door. Due to the failure, the contact was forced to lock the front driver’s side door manually after exiting the vehicle. The contact was forced to enter the vehicle through the front passenger’s side door and crawl over to the front driver side seat. The vehicle was ... Read more
Incident date: Sep 2, 2026
The contact owns a 2023 BMW X3. The contact stated that after purchasing the salvaged vehicle at an auction, the contact became aware while attempting to register the vehicle, that the VIN was included in NHTSA Campaign Number: 26V438000 (Electrical System). A dealer was contacted for the recall repair; however, the dealer informed the contact that the part to complete the recall repair was not ye... Read more
Incident date: Aug 28, 2026
“Idle-Stop” feature stays on per factory installation. However when car is stopped and brake is released to proceed with acceleration, the feature automatically throws the transmission into “Neutral” and will not go forward, allow shifting of gears or shutting down the engine. This has happened numerous times in heavy traffic and creates a hazard. There is a button to depress to shut off t... Read more
TOYOTA
SEQUOIA HYBRID
(2023) - ELECTRICAL SYSTEM
Sep 2, 2026
Incident date: Aug 1, 2026
The contact owns a 2023 Toyota Sequoia Hybrid. The contact stated that the key fob failed to unlock and lock the front driver’s side door. Due to the failure, the contact was forced to manually lock the front driver’s side door upon exiting and crawl through the front passenger’s side door to unlock the front driver's side door. The dealer was made aware of the failure, and an appointment wa... Read more
Incident date: Aug 8, 2026
The contact owns a 2019 Honda Pilot. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with fuel injector failure. The contact was informed that the fuel injectors needed to be replaced. The fuel injectors were replaced. The contact became aware of Technical Service Bulletin: 21-010, NHTSA ID Number: 10187008 (Engine and E... Read more
Incident date: Jul 29, 2026
The vehicle is experiencing an intermittent but active 'Electrical system: malfunction!' safety alert on the dashboard and myAudi app, caused by an internal high-voltage battery cell circuit fault (Diagnostic Trouble Code P0DB400 / U04A300) and a failure in the battery thermal runaway detection system. When the fault occurs, the vehicle suffers a complete loss of regenerative braking, severely a... Read more
Incident date: Mar 1, 2026
The IPC Cluster completely blank. Unsafe to operate vehicle, as speed was unknown, unable to read fuel gauges, and unable to see any warning lights. Experienced the exact problem noted in Recall Campaign 30B/NHTSA 24-V 652 for jeeps with the 3.5 inch cluster layout, and my VIN is not listed on the recall list.
Incident date: May 25, 2025
Driving down [XXX] in [XXX] the engine seized and blew every major electrical fuse. The suv was in the center lane of [XXX] at rush hour unable to be put in neutral and rolled to safety. SUV was towed home then to dealership for confirmation. Engine and all wiring were replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 19, 2026
The contact owns a 2021 Chevrolet Blazer. The contact stated that while driving 40 MPH, the vehicle stalled and was unable to be restarted. The vehicle was towed to the residence. The husband was a mechanic and discovered the 350-amp fuse failure. The fuse was replaced, and the vehicle was repaired. The dealer was not contacted. The manufacturer was made aware of the failure by phone. The failure... Read more
DODGE
CHALLENGER
(2018) - ELECTRICAL SYSTEM
Sep 2, 2026
Incident date: Sep 27, 2025
The Uconnect HMI/touchscreen in my 2018 Dodge Challenger has visibly delaminated and developed severe phantom touch inputs. When powered on, the screen registers commands without any physical contact. The failed touchscreen remains installed and available for inspection. The vehicle has approximately 19,600 miles. This creates a significant driver distraction and safety risk while driving because ... Read more
Incident date: Aug 1, 2026
The contact owns a 2026 Lexus RZ 450. The contact stated that while the vehicle was parked in the garage, the vehicle failed to start. The dealer jump-started the vehicle and the vehicle was towed to the service center, where it was determined that a module had failed and the battery was replaced. However, the contact felt unsafe driving the vehicle. The manufacturer was made aware of the failure.... Read more
Incident date: Sep 1, 2026
Mileage: 121000 When stopped and the auto idle initiated, we have had numerous incidents where the van has shutoff and required a restart. More recently, when the auto idle initiates, the entire engine turns off and the van has no power(car won't restart, can't get the car into neutral, sliding doors and tailgate won't open). I would then need to jump start the car with my portable battery. This ... Read more
Incident date: Aug 27, 2026
Sudden uncommanded high engine revving 4000 rpm with loss of forward acceleration while driving. ISG (Idle Stop n Go) indicator on dashboard turned yellow and system could not manually override. Vehicle was turned off. After car turned back on after about 30 minutes It entered a Protective Limp Home Mode, which cleared the systems. All seemed back to normal. It was advised to have vehicle towed t... Read more
Incident date: Jul 21, 2026
I purchased my 2023 Jeep Wagoneer new in March 2023. The vehicle has experienced multiple electrical/electronic safety-related failures. Beginning around Oct. 2024, the digital instrument cluster intermittently failed to load after startup, leaving me without critical information including vehicle speed and fuel level. I photographed this occurring numerous times and repeatedly reported it to the ... Read more
VOLKSWAGEN
JETTA
(2021) - ELECTRICAL SYSTEM
Sep 2, 2026
Incident date: Jun 25, 2026
Mid June 2026 infotainment update was over the air software update. Update caused infotainment failures: looping screen resets, unable to play audio, disruption to screen during safety features such as back up cam, unable to accomplish directions, CarPlay no longer consistent feature. None of these listed problems were present before over the air software update.
Incident date: Aug 20, 2026
Severe consequential safety defect involving total anti-lock braking system (ABS) failure stemming from a manufacturer recall defect and volatile CAN-bus network conditions during repair. This vehicle has less than 7,500 miles and has been grounded at an authorized dealership, Audi Brooklyn- Lic# [XXX], 700 Hicks Street, Brooklyn, NY 11231, for exactly 20 days since being flatbed-towed on [XXX], d... Read more
Incident date: Apr 25, 2026
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 26V547000 (Electrical System); however, the part for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds and accelerating, the vehicle jumped and hesitated before ... Read more
CHEVROLET
SILVERADO 1500
(2025) - ELECTRICAL SYSTEM
Sep 2, 2026
Incident date: Jul 15, 2025
The contact owns a 2025 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, there was an abnormal odor inside the vehicle. The contact stated that water was coming from underneath the driver’s side dashboard. Additionally, the steering wheel was jerking while the lane assist feature was activated; however, the vehicle was not veering to the left or right side of th... Read more
FORD
F-150 LIGHTNING BEV
(2024) - ELECTRICAL SYSTEM
Sep 2, 2026
Incident date: Sep 2, 2026
While driving at speed on public roads on [XXX], the primary 12-inch digital instrument cluster suffered a total blackout while the vehicle was powered and moving. The failure eliminated all speedometer readings, battery state-of-charge indicators, gear selections, and safety telltales/warning lights in violation of FMVSS 101. When previously reporting intermittent digital screen and electrical dr... Read more
CHEVROLET
SILVERADO 2500
(2022) - ELECTRICAL SYSTEM
Sep 2, 2026
Incident date: Jul 18, 2026
The vehicle will not allow the truck to be turned off everytime, it states the truck must be in park to be turned off, and the truck is in park. The engine lost power and staleld twice, and loses accelerator power multiple times. The transmission has dis-engaged 3 times. All of this since July 2026. The truck has 54,000 miles on it.
Incident date: Jun 18, 2026
My 2019 Toyota Camry is experiencing repeated door lock actuator failures that I believe create a serious safety hazard. The affected component is the door lock actuator, which controls the electronic locking and unlocking of the door, and the failed components are available for inspection upon request. The problem began with intermittent failures where a door would not lock or unlock from the ins... Read more
Incident date: Aug 30, 2026
My 2026 Volvo EX90, with approximately 3,000 miles, experienced a complete vehicle failure while being used as our family vehicle in Phoenix, Arizona. While my nanny was driving my two young children, including my [XXX], the air conditioning stopped functioning during approximately 110–115°F outside temperatures. After she parked, the vehicle’s displays went dark and the vehicle became compl... Read more
Incident date: Dec 31, 1969
While driving I'm going around a corner and the steering was grabbing and getting tight I had to mussel the car home then it stopped doing it the again and again now my steering has not power steering and when I back up it grabs sometimes out of my hands and almost breaks my arm. This car is a death trap. There were no warnings till it happened
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Sep 1, 2026
Incident date: Aug 31, 2026
Passenger sliding doors will not open the power door actuators have failed no way to manually open them it’s available on request, safety of other at risk is incase of an accident there’s no way to open the doors it’s a safety hazard, problem was confirmed by dealer although it would cost me 3,800 to have them fix both sliding doors Ferario dodge in big flats NY tech confirmed that the manuf... Read more
Incident date: Apr 1, 2026
Vehicle is subject to active Safety Recall 26S28 for transmission lead frame and range sensor failure causing unexpected downshifts into 1st gear. Vehicle experienced downshifting symptoms creating severe road hazard and risk of rear-wheel lockup. Dealership cleared diagnostic trouble codes without saving freeze-frame logs, mis-entered VIN on billing estimates, and refused to complete the recall r... Read more
Incident date: Aug 19, 2026
Sitting at red light and with out warning car turns off I place it in park and try to start car again as soon as I push the ignition to crank the car a huge explosion from under the hood blew the hood backwards striking the a-piler to the driver's door trapping me inside the car as flames were observed coming through the dashboard had to forcefully kick driver side window out of frame to dive out ... Read more
Fire
Incident date: Aug 31, 2026
On 8/31/2026 this 2020 BMW X4 was serviced at an authorized dealer (BMW of Tyler) to execute the remedy for official NHTSA Safety Recall Campaign 25V-636 (Engine Starter Relay Fire Risk). INCIDENT DESCRIPTION: Within minutes of picking up the vehicle post-repair and entering an active roadway, the vehicle suffered an immediate, un-warned, total loss of all electrical power. The engine stalled, all... Read more
INDIAN
CHIEFTAIN POWERPLUS
(2025) - ELECTRICAL SYSTEM
Sep 1, 2026
Incident date: Jun 3, 2026
The contact owns a 2025 Indian Chieftain PowerPlus Motorcycle. The contact stated that on several occasions while accelerating or decelerating, the motorcycle stalled and almost tipped over. Several unknown warning lights were illuminated after the motorcycle stalled. The motorcycle was taken to a local dealer to be diagnosed. The contact was informed that software updates were not performed and h... Read more
Incident date: Jul 29, 2026
My tailgate wont open at all ! I tried the button in the overhead console ,the key fob and manually! Nothing works and I can't get a dealership to get me a loaner to look at it because I can't be with out transportation! It's a little frustrating I have a new truck that was less then 1month old at the time. Not to mention the other electrical issues like (system keep unpairing my phone),my airbag ... Read more
Incident date: Feb 17, 2026
The contact owns a 2026 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle jerked and bucked. The contact stated that the safety features were inoperable. No warning lights were illuminated. In addition, the contact stated that the failure had occurred while drivi... Read more
Incident date: Aug 31, 2026
2026 Lexus RX 350h Luxury AWD Hybrid. Component Affected: ELECTRICAL SYSTEM:12V BATTERY, DIGITAL/ELECTRONIC LOCKS I am experiencing a severe and persistent 12V parasitic battery drain on my 2026 Lexus RX 350h. The vehicle's auxiliary 12V battery drains completely to a dead state if left parked and unused for only two to three days. This is an ongoing manufacturing or software defect that prevent... Read more
Incident date: Sep 1, 2026
Moisture accumulating within the driver side headlight is limiting illumination and safe night driving. Photos compare driver side to passenger side.
Incident date: Aug 21, 2026
An authorized Chevrolet dealer diagnosed an electrical problem on my 2019 Chevrolet Cruze and found that the HVAC case/condensate drain was disconnected. The dealer determined that condensate water had been draining into the passenger compartment instead of outside the vehicle. According to the dealer's written diagnosis, the water soaked the body wiring harness and damaged the Body Control Modul... Read more
Incident date: Aug 17, 2026
Genesis sent out a map update. When it was updated, it stayed in the buffering. Mode, I cannot use my display. Phone does not work map, does not work. Navigation does not work. The dashboard speed limit does not work. Everything is in the buffering mode. Spoke to Genesis corporation complaint manager several times it's been over three weeks And they have no resolution to this problem. Never even... Read more
Incident date: Jul 29, 2026
We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years. Recently, the vehicle was subject to a recall involving the charging system, and we brought it to the dealership to have the recall work completed. Nine days after the recall service, the vehicle would not start and displayed a “Service Charging System” error message. Th... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2020) - ELECTRICAL SYSTEM
Sep 1, 2026
Incident date: Aug 22, 2026
My vehicle is affected by Safety Recall D126 / 26V-248. The vehicle has already experienced the recall failure: loss of charging, stalling while driving, and now it will not crank at all. The dealership is refusing towing, refusing to document the safety failure, and refusing Transportation. Corporate has also refused assistance. I am left without a vehicle and unable to work. This is an unsafe co... Read more
Incident date: May 30, 2026
Client left the road and the vehicle hit a tree by the roadside. The vehicle caught fire and client was incapacitated and unable to operate the door handle from the inside or unlock the doors. Bystanders attempted to open all four doors from the outside, but they were all locked. Bystanders noted that the handles themselves were functional and believe it was an electrical issue keeping the door... Read more
Crash
Fire
1 injured
Incident date: Aug 31, 2026
While operating the vehicle inside of a car wash, with the transmission in Neutral and the engine at idle (car was propelling the vehicle) the dash chimed, showed an error message for STOP START REQUIRES RESET, shifted into park and set the parking brake uncommanded. This resulted in my vehicle being struck from behind by another vehicle inside of the car wash. The only remedy to get moving agai... Read more
Crash
Incident date: Sep 1, 2026
While operating the vehicle in heavy traffic (stop and go) conditions at about 10 mph the vehicle displayed an error message (STOP START RESET REQUIRED) shifted itself from DRIVE to PARK and applied the PARKING BRAKE uncommanded. Note that the auto stop start was in the ON position for several occurrences, but even with the automatic stop/start OFF the same anomaly occurred. These events happene... Read more
MINI
COUNTRYMAN
(2023) - ELECTRICAL SYSTEM
Sep 1, 2026
Incident date: Aug 21, 2026
While driving a 2023 MINI Countryman on two separate occasions, the vehicle suddenly lost the ability to accelerate. Pressing the accelerator did not produce the expected power/response, creating a hazardous loss-of-propulsion condition in traffic; the car rolled to a stop each time. I was able to get the vehicle to a safe location, but the incidents could have resulted in a collision. There were... Read more
Incident date: Jul 10, 2026
I am fully aware that my vehicle has a recall for the backup camera. Manufacturer recall number 25SA9, NHTSA recall number 25v695. That was back on XXX. Almost a year ago. It would be super if I could use my backup camera. I really appreciate that feature in the store parking lot, backing out of my driveway on a busy road, and picking up and dropping off my child from school as there are kids and ... Read more
Incident date: Aug 28, 2026
My pilot is suffering from the known safety defect where the engine stalls and force shifts into neutral during Auto Idle Stop. The dealership advisor handed me Service bulletin 23-010 admitting my vehicle matches the exact failure criteria. However, they are refusing to cover the failed starter motor under the warranty extension, even though Honda’s own technical documents state that the starte... Read more
Incident date: Jul 9, 2025
The contact owns a 2022 Peterbilt 579. The vehicle was previously repaired under NHTSA Campaign Number: 24V915000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM); however, the vehicle experienced the failure listed in the recall after the recall repair. The contact stated that while driving 22 MPH, the brakes failed to activate. There was no warning light illuminated. The vehicle was taken to a dea... Read more