Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
HYUNDAI
TUCSON HYBRID
(2022) - ELECTRICAL SYSTEM
Jun 22, 2026
Incident date: Jun 2, 2025
My 2017 Hyundai Sonata SE, equipped with the Theta II 2.4L GDI engine, is experiencing severe powertrain failures including rhythmic metallic engine knocking, catastrophic oil consumption, and un-commanded surges/jumping in speed while driving. These symptoms manifested following an unauthorized engine replacement performed by Hyundai of El Cajon under Repair Order [XXX], where the dealer covertly... Read more
LAMBORGHINI
URUS
(2019) - ELECTRICAL SYSTEM
Jun 22, 2026
Incident date: Jun 17, 2026
the full audio system went out on the vehicle at 40,000 - the amp and safety warnings that come through the car audio failed and took 2 days to replace at my expense for the amp to have the features active
Incident date: Apr 27, 2026
The key fob separate from the key dangles while driving and with manual seats there is no way to adjust the seat up or down and while accelerating or braking, while moving leg and foot the knee hits the key fob and causes the key to turn while driving leading to a hazardous safety condition, Toyota needs to integrate the key fob into the key so nothing is dangling to get hit by the knee and knock ... Read more
Incident date: Jun 17, 2026
with no warning ,the GMC 6.2L engine failed on my family trip to Colorado. The engine seized at HWY speeds, stopped running, failed to restart and had to be towed to local dealer. This issue is a known GMC defect with numerous reports and a safety recall issue. I was fortunate to be able to move offer in hwy traffic and get to the shoulder where my situation took 8 hours travel time to continue... Read more
FORD
MUSTANG MACH E
(2021) - ELECTRICAL SYSTEM
Jun 22, 2026
Incident date: Jun 22, 2026
Back up Camera has a recall and there has not been a fix for over 3 months. The back up camera shows a black screen
Incident date: Jul 15, 2016
The center infotainment display flickers then goes fully blank while driving, caused by a defective coaxial cable with undersized shield width (Hyundai TSB MC-11010978-0001). When the screen blanks, the backup camera also stops working, leaving no rear visibility when reversing. Audio and head-up display still function. The vehicle and component are available for inspection. Safety risk: the displ... Read more
TOYOTA
HIGHLANDER
(2021) - ELECTRICAL SYSTEM
Jun 22, 2026
Incident date: Jun 11, 2026
The thermometer and thermometer sensor are glitching . The engine temp needle will not rise at all, the engine fan will run the whole time driving and then when it is turned off will run for 10 min . Right before this happens a notice shows the guided steering is being limited. I disconnected the battery and it reset , I drove and there were no issues , next time I started my car the engine temp ... Read more
HYUNDAI
TUCSON HYBRID
(2025) - ELECTRICAL SYSTEM
Jun 22, 2026
Incident date: Jul 23, 2025
The contact owns a 2024 Chevrolet Trax. The contact stated that while at a complete stop at the stop light, the instrument panel and the infotainment screen went blank momentarily. The vehicle was taken to the dealer, where the codes were reset. The contact stated that while driving approximately 35-40 MPH on two occasions, the instrument panel and the infotainment screen turned blank, and the veh... Read more
Incident date: Mar 8, 2025
I purchased the above-listed 2016 Chevrolet Volt through Carvana, relying on the contractual promise that the BECM was covered under Special Coverage N232432680 for up to 15yrs or 150k miles. The vehicle has suffered persistent, severe mechanical and electrical issues resulting in a prolonged loss of use: 1. Initial Breakdown and Delivery: The vehicle originally had a Reduced Propulsion Power Ale... Read more
Incident date: May 22, 2025
The instrument cluster intermittently goes completely black while driving, causing loss of the speedometer, warning lights, and gear indicator. The failure occurs randomly, including while the vehicle is in motion. The symptoms match the known 2026 Hyundai instrument‑cluster recall, but my VIN is not currently included.
Incident date: Jun 20, 2026
fuel line and fuel pump and module replacement.
FORD
EXPEDITION
(2021) - ELECTRICAL SYSTEM
Jun 22, 2026
Incident date: Jun 8, 2026
My vehicle is confirmed affected by three active NHTSA safety recalls, none of which currently have an available remedy: • NHTSA Recall 25V741000 – High Voltage Battery May Fail and Cause Fire. Issued October 2025. This is the third recall issued for this same underlying defect. I have been monitoring this recall since it was issued — now over eight months later — with no resolution. •... Read more
Incident date: Jun 21, 2026
The engine cooling fan activates at high speed and runs continuously for an extended period — in one instance, overnight — after the vehicle has been turned off, locked, and left unattended. This has occurred on multiple occasions. No warning lamps or messages appear before or during the event. The vehicle gives no indication anything is wrong; the fan simply runs at full speed on its own, wit... Read more
Incident date: Jun 1, 2026
My vehicle is subject to Toyota Safety Recall 25TA15 (NHTSA Recall 25V869) involving a loose inverter bolt. Toyota dealership has retained possession of my vehicle since February 23, 2026. As of June 22, 2026, the vehicle has been out of service for more than 120 days. Toyota has failed to provide a repair date, repair timeline, or meaningful resolution despite multiple contacts, a certified mail ... Read more
Incident date: Jun 20, 2026
If I have a sensor that will malfunction due to water then there should be a water indicator alert. My sunroof vent was blocked and water went into my trunk where the core module is. I had just come to a red light to turn on to a major highway and my car began to smell like fuel. I rolled down the windows and realized the smell was not as strong as inside. The light turned green and as I stepped o... Read more
Incident date: Jun 10, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The primary failure involved the engine. The vehicle experienced a major engine failure that resulted in an engine replacement under a manufacturer recall. After the replacement engine was installed, the vehicle later developed additional engine-related problems. An independent mechanic advised th... Read more
Incident date: Jun 22, 2026
The hybrid cooling system on my 2019 Porsche Cayenne E-Hybrid repeatedly displayed a red dashboard warning while the vehicle was in motion: "Hybrid coolant level too low / Park vehicle safely / Let vehicle cool down." This warning appeared on multiple occasions at speeds of approximately 22 mph, 38–40 mph, and 47 mph, as documented in timestamped photos and videos taken in November 2025. A separ... Read more
Incident date: Jan 6, 2025
Door Lock Actuator, the door latch is stuck on unlock and it won’t close or lock when the lock button is pressed on key fob.
Incident date: Jul 1, 2025
2015 and 2016 Hard top Mini Coopers, Standard (F55) are prone to their environmental air catalyst sensor breaking, causing a check engine light and emissions issues. The remedy is replacing the entire radiator. This occurred on my vehicle at only 40,000 miles. MINI is aware of the issue, but only issued an extended warranty for "S" (or 4-cylinder) models, despite the 3-cylinder base model contain... Read more
Incident date: Jun 21, 2026
I have videos of these two incidents and others that I could not upload. While driving on the PA Turnpike at 4:25PM on 5/22/26 75 mph my accelerator pedal stopped responding, my front collision warning light, engine, EPB, and numerous other lights came on across my dashboard despite there being no contact with any object and my speed rapidly dropped. The front camera came on as if there was an obj... Read more
MERCEDES-BENZ
EQE 350+
(2023) - ELECTRICAL SYSTEM
Jun 21, 2026
Incident date: Jun 15, 2026
I own a 2025 Volvo XC60 plug-in hybrid (PHEV). The vehicle has recurring software defects that create a serious safety risk. First, the infotainment and central control system repeatedly reboots while I am driving. On a single trip from Washington, DC to Burlington, Vermont, the system rebooted approximately 8 to 10 times. It has also rebooted within minutes of starting the vehicle during local dr... Read more
VOLKSWAGEN
ATLAS
(2022) - ELECTRICAL SYSTEM
Jun 21, 2026
Incident date: Jun 21, 2026
While driving on a major highway ([XXX]) at over 60 MPH, we had a complete and catastrophic system wide shut down of our vehicle, culminating in our car grinding to a halt. This entire process elapsed over a 15-20 second period. We barely were able to get our vehicle to the "left" shoulder along the median of the highway where we had to sit for over 75 minutes with oncoming traffic racing past us... Read more
Incident date: Jun 20, 2026
The motorized flush door handles lack an automatic anti-pinch resistance sensor when retracting. If an object, hand, or child’s finger is caught inside the door handle while the vehicle locks, the motor continues to force the handle shut. This creates a severe crushing and entrapment hazard. This is available for inspection upon request. My child’s finger got caught in the door handle while t... Read more
1 injured
Incident date: Jul 1, 2021
Been having issues with this vehicle since purchase, currently has 3 recalls outstanding, 2 with no remedy…Car dealerships won’t even talk to you when you try and trade it IN Stellnellis is not doing anything to help consumers out.
Incident date: Mar 2, 2025
Cabin blower fan stopped working. Faint burned plastic smell. Starting with the blower motor, I worked backwards. The Blower Motor Resistor showed significant wear, which I replaced. After checking or replacing all other components, I realized that it was likely the AC Control Unit. I took it out and the electrical issue is so bad that the plug has melted to the harness. I found plenty of onli... Read more
Incident date: Jun 12, 2026
power and began running rough. The check engine light illuminated, and the vehicle did not perform normally. I previously had the vehicle diagnosed and repaired at a Honda dealership for this same issue. The repair was completed less than two months ago. After only a few thousand miles since the repair, the exact same symptoms returned, including the check engine light, rough engine operation, and... Read more
Incident date: Jan 8, 2024
In May 2026, my vehicle began exhibiting serious and dangerous problems. It would shake violently after starting and occasionally stop on its own while driving. On [XXX], my wife and I got into the vehicle and started driving from our home in West Virginia. While driving uphill at approximately 30 mph, the vehicle suddenly began shaking severely and then came to a complete stop. After a few momen... Read more
Incident date: Jun 1, 2026
Warning lights began flashing on dash. Brought van to repair shop and was told and show leakage of oil into cylinders with metal shavings visible. Also heard a ticking sound while idling for a few weeks. Van only has 145,000 miles on it and was regularly serviced.
MERCEDES-BENZ
SLK250
(2013) - ELECTRICAL SYSTEM
Jun 21, 2026
Incident date: Jun 16, 2026
the car shot up in RPM would not slow down spinning tires while holding the brake hard. had to go in neutral and kill the motor, when restarted it would continue to do the same thing
Incident date: Jun 20, 2026
I purchased this truck from Don’s Ford, Rt12,Utica,NY in February 2025 didn’t even leave the dealership every light in the dash came on turned around they had my truck for 5 months while I made 6 months of payments, there has been numerous problems since, I took the extended warranty out and was still being charged, I had to change dealer ships because they refused to fix my truck, now there i... Read more
GMC
SIERRA 1500
(2023) - ELECTRICAL SYSTEM
Jun 21, 2026
Incident date: May 18, 2026
I turn on the car with the remote and it doesn't work; then when I try to start the car, it won't start, it gives an error and won't start; it all happens because of using the remote start; they updated the software because they didn't want to replace the engine due to a recall of defective bearings, and now they've made the starting problem worse, claiming it's an injector issue; they scanned it,... Read more
Incident date: Jun 19, 2026
Horn on vehicle consistently goes out. Either goes out entirely or the volume of the horn is below a safe level. This is a known Hyundai issue and Hyundai refuses to acknowledge it on this specific model, but has acknowledged it on different models. I Have had multiple repairs by Hyundai directly, and the horn consistently keeps going out. There are sometimes in dangerous situations where I need ... Read more
Incident date: May 7, 2026
12 volt electrical system no power. Dealer changed battery cable wiring harness. Received vehicle back. One week later vehicle exhibited no 12 volt power. Informed that it could be the Thinkware dash cam. Which was purchased from Ford and Ford dealer installed. Now informed that it could be the dash cam itself. The dash cam was installed via the OBD port which is always powered. This will drain th... Read more
Incident date: Jun 21, 2026
Since November 2025, my 2025 BMW X1 has repeatedly lost propulsion while I was driving, typically after the dashboard screens suddenly crash and reboot. When this happens, the vehicle stops responding to the accelerator, displays the wrong gear, or requires me to shut it completely off in traffic before it will move again. The vehicle has been in the shop for more than 130 days, and there have bee... Read more
Incident date: Jun 16, 2026
Just driving down the road and abs service, traction control service, 4wd service, automatic emergency brake disabled front and rear sensor service lights come on then go off and come back on later with a check engine light vehicle has less than. 500 miles
Incident date: Jun 20, 2026
While driving my vehicle on a two-lane highway, I experienced multiple sequential electronic system failures (including the vehicle no longer detecting the smart key), and all electronic systems on the car became inoperative. I lost all instrumentation, including my speedometer and tachometer. At the same time, I also experienced a loss of motive power, and the engine of the vehicle began running ... Read more
Incident date: Jun 20, 2026
Check engine light flashes when pulling a load and accelerating above 50mph. Check engine light code is PO300 Random multiple misfires. Took it to the shop and there we’re currently no active misfires.
TOYOTA
HIGHLANDER
(2024) - ELECTRICAL SYSTEM
Jun 21, 2026
Incident date: Jun 13, 2026
I was making a left hand turn at an intersection with no cars in immediate proximity to my car and the emergency braking system activated violently causing the car to shut off. The pre sense light came on the dashboard. This happened 3 different times. I went to Freehold Audi and they stated the pre sense was doing its job. I reported this to Audi Headquarters last week and a report was written. O... Read more
1 injured
Incident date: Feb 10, 2026
I bought a 2014 Honda Civic LX at a used car dealership. The day after I bought it, the passenger-side occupant position sensor came on. I returned the car, and they reset it. It came on again, was reset, and when it came on again, it was replaced. The new one came on again. This time I took it to my Honda dealer, and they reset it. It came on again, and I've been living with it since.I am concern... Read more
Incident date: Sep 8, 2025
Front headlights went out also rear brake lights now I have a problem with brake light and tailgate lamp staying on when car and lights are off. The suspension has had a issue ever since I bought it it makes awful loud noises when driving and especially hitting bumps in road. Passenger front and rear windows won't roll down. Had to replace battery as well. Inside door handles fell off as well as o... Read more
Incident date: May 8, 2025
On June 18, 2026, I was driving my 2024 Grand Wagoneer on a busy city road. As I approached a busy intersection, I stopped at the red light. When I attempted to move forward when the light turned green, it moved a few feet (putting us in the middle of the intersection), the vehicle seized and became immobile. Almost every light on the dashboard lit up. Several messages flashed back and forth o... Read more
HYUNDAI
TUCSON HYBRID
(2026) - ELECTRICAL SYSTEM
Jun 20, 2026
Incident date: Jun 20, 2026
Dear NHTSA Vehicle Safety Hotline Team, I am writing to formally report a serious safety concern regarding my 2021 BMW X7. My vehicle is exhibiting a dangerous condition where it fails to start on the initial attempt, displays a "Repeat Start Attempt" warning message on the dashboard, and then heavily strains to turn over on the second attempt.While I am aware that BMW issued a safety recall (NHT... Read more
Incident date: Jun 19, 2026
Over the last week, my truck power has been almost shutting down after the stabilitrac warning appears on the dash while I’m turning or going over uneven pavement. The whole system shut down once already when turning around in a driveway. I have a new battery. Spark plugs are good. ABS is good. There are no recalls I can find, but this must be electrical somehow. Help me pls before it causes an ... Read more
Incident date: Jun 20, 2026
3 times to date (10,000 miles/8 months) I have failing abs speed sensors. If I stop moving when all lights come on dash the truck is in operational. I cannot shift gears, put in park or turn engine off. Loose traction control, ads, 4wd, stabiltrac, speedometer. All assitive and braking functions. Code U1412. Dealer replaces speed sensors but problem returns.
Incident date: Jun 1, 2026
While driving there is a loss of power, the battery fails, electronic components shut down and car stops. Has happened intermittently. Replaced battery. This is a significant safety issue happened on freeway near exit ramp, in parking lot in driveway, everything cuts out. Opened hood and seems to be battery terminal connector. Recall was issued for certain Subaru models but not legacy. No war... Read more
Incident date: Jun 20, 2026
Drove from Branson, MO to Nixa, MO. At first stoplight intersection in town, stopped for red light, when light turned green, car died when I released brake pedal to accelerate. Lost all electrical systems like battery was dead. Took several attempts of pushing hazard light button before I was able to turn on my hazard lights. I had to jump start it to get it running again.
Incident date: Sep 1, 2025
The front windshield wiper on my vehicle,may become inoperative. The Ford Motors says that they don't have the part to replace,and when they have it I have to pay for the repair.
Incident date: May 13, 2026
Power steering and StabiliTrack warning pops-up randomly and cuts off power steering assistance while I'm driving on the highway or on country roads. The power steering is very hard to maneuver. However, when it's safe to do so, I have to pull over on a safe place and have to restart my truck twice, in order to regain power steering. I have taken it to an independent mechanic and to a Chevy dealer... Read more
Incident date: Jun 19, 2026
Ac selector switch burnt up
Incident date: Jun 10, 2026
This is Reference my existing ODI number 11742309. On June 4, 2026, while driving slowly into a parking space, the vehicle experienced a sudden and unintended acceleration. I applied the brake, but the vehicle did not respond as commanded, resulting in a collision. The vehicle was approximately 3 months old at the time of this incident.
Crash