Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
TOYOTA
HIGHLANDER
(2019) - ELECTRICAL SYSTEM
Jul 11, 2026
Incident date: Apr 15, 2026
My vehicle while driving, it is jerking and shaking. When I come to a stop, the cars rpms go up and down while the car is shaking. When I pressed the gas pedal to accelerate the car will not accelerate as normal and the car jerks as I’m driving it. The RPMs rev up and down without any pressure placed on the gas pedal. The check engine light came on.The miles per hour only allows me to put one di... Read more
Incident date: Jul 3, 2026
I am getting an electrical fault which has disabled my front passenger seat airbags. They need to replace the wiring, which means they also now need to replace the passenger airbag itself because wiring has changed and the old airbag is not compatible with the new wiring. Replace Occupant Classification System (OCS) of Front Passenger Seat while Servicing Subcomponents Update Front Passenger Air... Read more
Incident date: Jan 1, 2026
As I was driving, the vehicle suddenly began smoking through the steering wheel and the hood, then it caught flames and the vehicle was totaled.
Fire
Incident date: Jul 4, 2026
My name is [XXX], I live at [XXX]. I own a 2021 Honda Passport, VIN ending in [XXX]. Two serious safety issues: 1. The multifunction camera behind the windshield has failed with codes [XXX] and U0416-F8. This is the same known defect that is the subject of a class action lawsuit. The dealer quoted me $1700 to fix it. I have only had the car for two years and I should not have to pay this much for... Read more
Incident date: Jul 31, 2025
Failure of ICCU and high voltage fuse. Known issue in this vehicle. 2022-24 have been recalled. 2025 needs to be recalled. Warning on dash when it occurred, then 12V battery died. Undrivable. Towed in and repaired under warranty by dealer. But apparently it can happen again because Hyundai doesn’t know how to permanently address the problem.
Incident date: Jul 8, 2026
Since purchasing the van, have reported intermittent hesitation to dealerships. Never duplicated at dealership. Eventually, fuel pump replaced under recall. Still had intermittent issues. On June 11,2026, while on the highway, van had slight hesitation and codes started going on dashboard. Got off the highway and the van limped into a nearby Home Depot parking lot. Had it towed to Hill Country Hon... Read more
Incident date: Feb 20, 2026
For the past year I have been dealing with multiple vehicle failures with our 2025 Jeep Wagoneer. I have worked with my dealer a dozen times. Adnt he vehicle has been under service for roughly 13 weeks. Each time the dealership tells me the issue was a software update or they were not able to "recreate the issue". Our 2025 Wagoneer has been stalling out, shifting to park and then requiring a compl... Read more
Incident date: Jul 6, 2026
• Day of delivery. Had trouble connecting iPhone to vehicle. Once connected, Google Maps was not functioning properly. Dealership unsuccessfully tried to trouble shoot over the phone and brought car back same day for investigation. They claim they could not find anything wrong and brought car back to me. • Infotainment system randomly reboots mid-drive. Screen goes blank/black for about 10 sec... Read more
Incident date: May 20, 2026
All vehicle electronics shut down when ISG / ASG activates
Incident date: Jun 29, 2026
my 6 speed transmition started shifting erratically. i took it to ford dealership and they did a pcm software download recall and it didnt help. the technition said he drove it and put on the wokorder. no codes stored issue not in leadframe. 1no codes stored to replace leadframe. transmition not shifting properly, most likely cause is internal clutch burnt. i asked what my next thing to do was an... Read more
TOYOTA
CAMRY SOLARA
(2006) - ELECTRICAL SYSTEM
Jul 10, 2026
Incident date: May 15, 2026
Purchased brand new vehicle two months ago, only has 2000 miles on it. We took it on vacation 14hours from home. Made it to our destination and started getting “vehicle communication errors” on the screen. Jumped the vehicle, notifications went away. We scheduled an appointment with a local ford dealer who told us to bring it in. On the way to the dealership and while driving on the road, the ... Read more
Incident date: Jun 7, 2026
We purchased a certified pre-owned 2024 Kia EV6 GT on 6/5/2026. On 6/6/2026 while driving on city streets, the display screen suddenly displayed a large and flashing red warning message "Stop vehicle and check power supply" in addition to the battery symbol. We took the vehicle to the dealership and they diagnosed that the ICCU had failed and needed to be replaced.
Incident date: Jun 11, 2026
The starting and idle systems are faulty. The van will not start up again after parking. There is no pattern and no cause we have found. Sometimes it happens 3-4 times in a week and other times it happens once in a month. Sometimes after stopping at a stop light or stop sign, the van will not respond to the gas pedal and will simply idle into an intersection which has almost caused several acciden... Read more
Incident date: Jun 11, 2026
Battery failed and Battery will not charge. Car has 39,000 miles and is a 2024. Has been at the dealer for 3 days. Was driving to [XXX] from [XXX]. Will have to fly back and get the car if a repair is able to be made. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 10, 2026
The auto stop start shuts off and does not always restart. While in traffic at a light multiple times it has shut off and not restarted .I have to turn off the vehicle and put it in park and restart the vehicle!
Incident date: Jul 10, 2026
The car regularly starts without pressing the brake down first. The car has they key but says no key detected and drives with or without it. This is a push start ignition car.
Incident date: Jan 15, 2025
We purchased this 2018 Chrysler Pacifica Hybrid about a year ago from a dealership in Florida, and the vehicle is now located in [XXX]. The issues involve a malfunctioning high‑voltage hybrid charging system/battery and a possible steering or suspension component failure. For now, the vehicle has been under dealer inspection since XXX. Our family’s safety is at risk due to a charging failure i... Read more
Incident date: Jun 19, 2026
Dealer identified Water intrusion into the rear wiring, harnesses is causing corrosion in the PIN connectors, which therefore leads to flickering tail lights which could be mis interpreted as braking or a turning. I also experienced random acceleration from slow speeds and a failure to decelerate. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NISSAN
ROGUE SPORT
(2018) - ELECTRICAL SYSTEM
Jul 10, 2026
Incident date: Aug 15, 2024
Auto start-stop system stalled car at a light, could not turn car off after multiple tries following instructions on dash, but ultimately finally turned off, and then struggled to turn back on, all while on a busy road during rush hour.
Incident date: Jul 4, 2026
My 2023 Chevrolet Colorado ZR2 cannot receive over‑the‑air (OTA) software updates because the gateway module is still running outdated firmware (XXX.mnf). General Motors issued Service Update XXX to correct this defect by performing a vehicle‑wide programming update. However, GM’s system incorrectly shows the bulletin as “closed” for my VIN even though the gateway module was never upda... Read more
Incident date: Jul 6, 2026
Sudden and complete loss of power steering assist while vehicle was in operation. Vehicle became extremely difficult to steer, creating safety hazard for driver and child passenger. Inspection revealed 150A EPAS Mega Fuse, Part #L0114875AA, was melted due to electrical short in Power Steering Control Module. This is identical to the defect described in NHTSA Safety Recall 14V316000 / Ford 14S06. ... Read more
Fire
Incident date: Jul 10, 2026
My vehicle has the radiator fan that will not shut off. It stays running until the battery goes dead. I have taken it in to dealership and get the can not reproduce answer as well as maybe its this or that, you will have to leave it here. In doing research this is a known issues with the relay being built in to the PCB fuse block. The block shorts or sticks and the whole thing needs to be replaced... Read more
CHEVROLET
CORVETTE COUPE
(2026) - ELECTRICAL SYSTEM
Jul 10, 2026
Incident date: Jul 9, 2026
Unknown Shifter locks and won't start. Driving on interstate and the engine started to rev up. The tac showed excessive pressure. Esc and traction lights appear. This car has only 110,000 miles on it.
Incident date: Apr 24, 2026
While driving in Electric Mode this morning, my Jeep experienced a loss of motive power in traffic. When the power loss occurred, I pressed the accelerator, and nothing happened. Moments later, I got a warning telling me Electric Mode Unavailable. Then, a couple moments later again, the gasoline engine started and the vehicle surged ahead nearly causing a collision. Since the 68C Recall was perfor... Read more
Incident date: Jun 1, 2026
Starter engine failure. Car failed to start multiple times. Major safety hazard that can cause a short circuit, melt wiring harnesses, and spark an engine bay fire posing an immediate threat to life. Problem was inspected and confirmed by a dealer. Multiple waring lamps and messages appeared. Dealer report stated: STARTER MOTOR FAULTY. ENGINE ELECTRICAL SYSTEM CONCERN: C/S: REPEAT START ATTEMPT IN... Read more
Incident date: Jul 10, 2026
On XXX I was unable to turn off my vehicle and could not shift it into any gear. The vehicle had to be towed to Sames Bastrop Chrysler Dodge Jeep Ram ([XXX]) for repair, RO #XXX. The dealer's diagnosis noted the high-voltage battery at 3 percent charge and referenced TSB 08-128-25. The correction involved disconnecting the 12V battery and reprogramming multiple control modules (BPCM, MCPA, MCPB, E... Read more
Incident date: Jun 17, 2026
The vehicle has experienced repeated failures of the variable geometry turbocharger (VGT) electronic actuator. The actuator intermittently fails to move the turbo vanes to their commanded position, resulting in fault codes related to turbocharger performance and actuator position. The failed actuator is currently installed on the vehicle and is available for inspection upon request. This failure ... Read more
Incident date: May 24, 2026
On XXX I picked up my vehicle from Sames Bastrop Chrysler Dodge Jeep Ram ([XXX]) after a six-week repair visit (XXX). The dealer's paperwork states two open NHTSA recalls were completed on this visit: 26V-141 (liftgate hinge cover) and 26V-262 (instrument panel cluster software). The same day, when I started the vehicle, the instrument panel cluster did not illuminate. While driving in my neighbor... Read more
Incident date: Oct 1, 2025
The contact owns a 2023 Ford Expedition. The contact stated that while parked and turned off, the vehicle suddenly started independently. The contact turned off the vehicle manually. The contact stated that the failure occurred twice. The dealer was contacted, and an appointment was scheduled; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. T... Read more
Incident date: Jun 11, 2026
2021 Nissan Titan XD was being driven. I was listening to an audio book through android auto. I began to hear a noice I can best describe as a beep or squeal like you might hear from an electronic toy with a battery about to die. I thought the sound was coming from the center console and was trying to identify the source when I observed flames erupt behind the passenger door speaker grill. I e... Read more
Fire
Incident date: Jul 1, 2026
truck dash light would fade/blacken at which time none of safety features would work. This is an intermittent problem but seem like it has happened many times with the Santa Cruz's in general, so Hyundai was aware of problem. They don't seem to fix problems. This is a critical safety failure. No warning just happens. Had it happen to my truck about 7 times. When screen blackens, I have no safety ... Read more
JEEP
WAGONEER S
(2024) - ELECTRICAL SYSTEM
Jul 10, 2026
Incident date: Jul 9, 2026
The contact owns a 2018 Honda Odyssey. The contact stated that while a customer on Turo was driving the vehicle, the instrument panel warning lights flashed and the climate control system failed to function. The vehicle was restarted multiple times, but the instrument panel warning lights remained illuminated. The contact stated that while being driven, the vehicle was pulled over by law enforceme... Read more
Incident date: Jun 18, 2026
We started having electrical problems, camera does not work, radio does not work. Took it into Honda dealership and said nothing was working because we needed to replace the fuel pump and a bunch of other things for almost $3000.
Incident date: Apr 2, 2026
The contact owns a 2016 Kia Sedona. The contact stated that the climate control panel became inoperable, failing to distribute heat and air conditioning. While the middle and third-row climate systems functioned, an abnormal burning odor was detected. The fan speed adjustment button experienced an electrical short, and upon removing the climate control panel, the wiring harness was found burnt. Th... Read more
Incident date: Jan 20, 2002
While driving on the on ramp to [XXX] the car completely stopped and all systems shut off. There were two dash lights that flashed quickly with one being the check engine light but I did not see the other long enough to identify it. The dealership could not reproduce the issue but has the car now and is doing a more thorough evaluation. What component or system failed or malfunctioned, and is ... Read more
Incident date: Jul 2, 2026
COMPONENT: ELECTRICAL SYSTEM / TELEMATICS (DCM)The vehicle suffers from a documented manufacturing defect involving the Data Communication Module (DCM/Telematics system, Calibration N01D14B4644). The module enters an infinite transmission loop when the vehicle is turned off, causing a severe parasitic battery drain that repeatedly drops the 12V auxiliary battery below operational voltage.This crea... Read more
Incident date: May 13, 2026
Loss of various systems while towing 14,000# trailer in hilly terrain. Loss of trailer brakes caused diminished control on the vehicle. * 4WD System Temporarily Unavailable * Service Antilock Brake System * Service Electronic Stability Control * Service Trailer Brake System The issue was previously repaired 3x. The problem originally happened 3x on the same road in the same spot. Right turn of... Read more
Incident date: Jul 9, 2026
The electric refrigerant compressor on my 2023 Mercedes-Benz EQS 580 4MATIC SUV failed without warning. On this vehicle, the compressor is a dual-function safety-critical component: it provides cabin air conditioning and, more importantly, active cooling for the high-voltage lithium-ion battery pack. I am filing this complaint because a single-point failure in a component responsible for high-volt... Read more
Incident date: Jul 1, 2026
DIAGNOSTIC TROUBLE CODE 81-20 INTERNAL CIRCUIT FAILURE. CLEARED DTC. ROAD TEST VEHICLE, 81-20 DTC RETURN REPLACE VSA MODULATOR W/BRAKE FLUSH, STARTER MOTOR INTERMITTENTLY SEIZING UP, FRONT ENGINE MOUNT LEAKING, BOTH FRONT SWAY BAR END LINKS LEAKING GREASE, VALVE COVER GASKET LEAKING. HIGH MILEAGE AND NO HISTORY. RECOMMEND VALVE ADJUSTMENT, SPARKPLUGS AND VALVE COVER GASKET, RIGHT ENGINE MOUNT WOR... Read more
VOLKSWAGEN
TIGUAN
(2022) - ELECTRICAL SYSTEM
Jul 10, 2026
Incident date: Jul 8, 2026
The car has randomly on multiple occasions failed to accelerate then jump forward hitting the rev limiter. This has happened while merging back into traffic including 55 mph roads creating concern for being rear ended and also concerns for hitting vehicles in front when the car jumps forward as there is no control over it. It has been to 2 separate dealerships totaling almost a year with no resolu... Read more
Incident date: Jul 7, 2026
I purchased my vehicle brand new on June 6, 2026, with only 13 miles on the odometer. After driving home (about 44 miles) and another 10 miles the following day, the vehicle sat for just two days. When I tried to start it, the 12-volt battery was completely dead. The dashboard displayed a Parking Brake Malfunction message, multiple warning lights flashed, and then everything went black. I contact... Read more
Incident date: Sep 1, 2025
Vehicle has 75,000 miles. The knuckle on the steering column and the rack and pinion became worn out causing the steering wheel to be loose and jump at high speeds. Mirrors would stop opening randomly. Rear camera stopped working making it very difficult to view when backing up. Replacing the camera did not work, the harness was tested to be ok. The only other option is the software in the head... Read more
Incident date: May 14, 2026
Front collison warning icon illuminated on the dash. Settings were changed. Temperature changed from Fahrenheit to Celsius. Back up camera lines no longer showing up. CarPlay glitches. Mechanic did a reset a month ago and it came back on 2 weeks later.
Incident date: Jul 1, 2026
3 times during rainy weather my backup camera would display an odd view. The screen would malfunction and turn off. The radio wouldn't work. Climate control wouldn't work. The first time I pulled the fuse and put it back. Other times I turned off the screen for a while. It has returned to working all 3 times.
VOLKSWAGEN
TIGUAN
(2019) - ELECTRICAL SYSTEM
Jul 9, 2026
Incident date: Jan 4, 2026
On 5/27/26, when the car was parked in parking lot, received an alert on dashboard, "check electric vehicle system", when the car was turned on. The car would not shift in to drive or reverse so had to get towed to nearby Hyundai dealership. The EV system was recalibrated and test driven 122 miles to verify proper operation. Then on 6/23/26, when driving on road received an alert on dashboard "pow... Read more
Incident date: Jun 1, 2026
On July 1,2026 , My 2020 Jeep wrangler jl sport died in the middle of traffic causing a safety issue. I was not able to start my jeep and move out of traffic. I was able to disable the transmission and roll out of the road. But it was very dangerous while cars were passing me and coming towards me. Also before I was able to disable to roll my steering column was locked. The cause of this safety is... Read more
Incident date: Sep 21, 2025
I did a navigation update as requested by the infotainment system on the Hyundai. After the update, the air conditioner would not turn on when the ac button was depressed . I took the vehicle to my local Hyundai dealer and they found the ac blower and ac button working intermittently. After further inspection, the mechanic found the multi fuses that sit on the PCB bloc had one burnt fuse that did... Read more
Incident date: Nov 1, 2025
On 7/8/2026, the vehicle became undriveable. Placing the vehicle in reverse on the shidfter dial using registered a conflicting direction on the dashboard indicator. The vehicle was towed to a dealership and the repair consisted of replacing the shift cable bushing. This was the same fix required in recalls 18S20 & 22V413. On 7/9/2026 the issue was verified by a Ford dealership tech. I was advise... Read more
Incident date: Apr 10, 2026
During a family road trip, my 2025 Hyundai Ioniq 5 (~9,000 miles, less than one year old) suddenly showed red "Check Electric Vehicle System" and 12V battery warning lights and then completely lost power. The 12V system failed entirely - the vehicle could not be driven or shifted, and the doors and the rear hatch could not be locked or unlocked. It had to be flat-bedded to a Hyundai dealer because... Read more
Incident date: Jun 25, 2026
The head-up display and the digital display cluster turn off and on while driving. The digital display cluster seems to lose connection and will show a "NO SIGNAL" message. This will happen for minutes at a time. When this happens, the display is black and does not show speed or other important safety information. The vehicle has been inspected twice by the dealership; they are not able to replica... Read more