Consumer Safety Complaints

Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.

2,192,899 Total Complaints

137,559 Reported Crashes

55,854 Reported Fires

8,555 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 185,008 complaints — component: ELECTRICAL SYSTEM

Incident date: Feb 7, 2026

I turned my car on and it didn't want to crank up. Once it did crank up every warning light came on. My son ran the code and P00087 came up. I tried to drive my car in my parking lot and it kept stalling like it was going to cut off. Now I drove my car earlier in the day and didn't have any problems. It wasn't until after my car sat throughout the day when this took place. I know it's a recall for... Read more

Incident date: Dec 3, 2025

After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing repeated electrical and climate control failures. The heating and defrost system stopped working, leaving the vehicle without heat and causing the windows to fog, which reduces visibility in cold weather and creates unsafe driving conditions. The vehicle has been taken to multiple a... Read more

Incident date: Jan 22, 2026

While driving in the evening with an estimated 180 miles range remaining a "pop" noise was heard. About a minute later a vague warning message the car had not displayed before appeared. We tried to make it home but concerning (and still vague) messages kept appearing quite rapidly. The car slowed down and came to a halt and died in an intersection. This all happened within five minutes of hearing ... Read more

Incident date: Jan 24, 2026

The fuel gauge and odometer digital display goes blank, when it comes back on the numbers are not clear. It does not happen every time I start the car but is something that concerns me. It was first observed January 24, 2026. The safety issue would be not knowing how much gas I have. The problem has not been confirmed by a dealer or independent service center. The component has not been inspecte... Read more

Incident date: Feb 7, 2026

[XXX] [XXX] , [XXX] [XXX] 2/7/26 To Whom It May Concern, I am writing to formally express my concern regarding ongoing, critical safety issues with my vehicle, which have been increasingly dangerous while driving. These issues appear to be interconnected and involve multiple components, including the valve body, transmission, TCM, ABS module, ECM, and throttle body. These problems have posed s... Read more

Incident date: Dec 18, 2025

Navigation screen began blinking (glitching) and suddenly went black and would not come back on. Called the dealership and they said it was not a recall and that it was no longer covered under warranty. This problem has persisted intermittently and I am noticing a pattern. When the temperature is cold outside the screen works fine, however if it is 60+° outside this happens. I’ve read online th... Read more

Incident date: Feb 7, 2026

Driver side Speedometer screen blank. navigation screen working find. No turn signal indicator. Turn on and restart vehicle screen still blank. Aug 10 2025 first time happen. Feb 7 2026 second time. I bought up this issue to the dealership. They have no solution. Already have the recall done recently for the backup camera

Incident date: Dec 19, 2025

-I had just exited from the highway and was driving into my town. While doing so, I had both hands on the steering wheel and suddenly the car started beeping and flashing warnings/ alerts indicating that my hands were not on the steering wheel, which they were. Within seconds the car began to deaccelerate and pull me off the road to my right hand side. I initially had no control over the vehicle. ... Read more

Incident date: Feb 6, 2026

ICCU failed. Car had gone into turtle mode on the highway and was brought to the dealership who could find no problem. Fortunately the ICCU went fully bad at home so safety was not a concern as it could have been. Also I have reported that the lack of a preconditioning button on the touchscreen creates distracted driving. One time I had to wade through navigation menus to disable since I would n... Read more

Incident date: Feb 6, 2026

I am reporting a serious safety incident involving my 2021 Nissan Rogue, which caught on fire unexpectedly on Feb. 6, 2026 approximately 4:30 am. The fire originated from the vehicle without warning and posed an immediate danger to life and property.The vehicle was parked at the time of incident. There were no actions taken that would reasonably explain a fire of this nature. This incident could... Read more

Fire

Incident date: Apr 28, 2025

On 4/28/25 our 2024 Dodge Ram 2500 truck caught fire, It had 25,880 miles on it. we bought it brand new in 9/24. Flames were coming from the engine. The fire had to be extinguished with a fire extinguisher. The truck was towed to the local Dodge dealership. Miracle Chrysler After they looked at the truck we were told that fired was caused by a faulty heater grid. The truck has been sitting at the ... Read more

Fire

Incident date: Jan 10, 2026

I purchased this vehicle on 10/16/25 through Affordable Auto Sales 692 Pleasant St Fall River Ma as it is a buy here pay here. It had 97,626 miles on it day of purchase. I noticed trouble with power steering as it is electric and kept locking up and asked several times to fix it. It didn't get repaired until the week before Christmas. On 1-10-26, took it for first oil change and it had 100,837 m... Read more

Incident date: Jan 20, 2026

DC to DC converter failure that displays a RED warning indicator that says "Stop Safely Electrical Fault Detected" with a red battery indicator symbol displayed simultaneously. I called the dealer as this is the 3rd time I have experienced similar electrical issues that have left me stranded since my purchase of this truck new Jan '22. The dealer brushed me off the first time telling me I didn't... Read more

Incident date: Jul 1, 2024

The vehicle experiences a persistent stutter/hesitation while driving, which is especially pronounced during acceleration from a stop or at low to moderate speeds. This condition occurs consistently during normal operation and is not a one-time or intermittent event. The hesitation creates a safety concern when accelerating from intersections, merging into traffic, or maintaining smooth vehicle s... Read more

Incident date: Nov 22, 2018

On 11/22/18, Thanksgiving Day, I was driving our 2 year-old Ford Lariat F-150 Supercrew alone on a backroad in Northern Colorado. I was going approx., 65MPH when out of nowhere the truck downshifted from 6th to 2nd gear and caused the truck to lockup, slam me into the drivers seat, and stop in the middle of a thankfully empty road. The engine made a popping sound. The truck made creaking noises fr... Read more

Incident date: Feb 5, 2026

8/28/23: fuel pump replacement at just 16 miles, 10/12/23: check engine light with no documented repair, only that the code was cleared and the vehicle test driven, 12/18/25: pre-delivery inspection revealed clicking noise while turning and a leaking oil pressure switch requiring replacement parts and realignment, 1/19/26: check engine light on - battery replaced, 1/20/26: check engine light on - ... Read more

Incident date: Dec 29, 2025

The vehicle has been brought to an authorized dealership for numerous service visits related to electrical system issues that ultimately affected the braking system. During one service visit, the vehicle was returned to me with multiple active dashboard warning lights illuminated related to the braking system, including Electronic Stability Control and Automatic Emergency Braking. I questioned th... Read more

Incident date: May 1, 2023

Car goes into limp mode or cuts power when trying to accelerate. Refuses to shift or will shift down and revs highers rpms then necessary, especially at any incline. Started around 70k miles and got worse when brought in for other recalls.

Incident date: Feb 1, 2025

This vehicle has fuel problems and I'm not able to pass the emissions test for a year. This vehicle has serious electrical problems when I go in reverse the radio starts cracking and popping really loud and it's very annoying and ear splitting. I don't think it's fair that the van is not showing a recall when you issued engine fire recalls for 2014 Ford escapes l feel mine should be included??

Incident date: Apr 15, 2024

To Whom It May Concern, I am submitting this complaint to report ongoing engine and emissions system problems with my 2016 Honda Pilot that raise serious safety concerns and may be related to a broader defect currently under investigation. I purchased this vehicle from a dealership in April of 2024 and the issues began shortly afterward at approximately 67,000 miles. The vehicle currently has ap... Read more

Incident date: Dec 10, 2025

While driving, my 2017 Ford F‑150 experienced a sudden loss of the Output Shaft Speed (OSS) sensor signal, causing the transmission to stay stuck in a higher gear and triggering the wrench light. The truck lost power and would not shift properly. A diagnostic scan showed two transmission codes: one for the OSS sensor and a second code indicating an intermittent electrical signal drop. I contac... Read more

Incident date: Feb 6, 2026

The back camera screen went blue, even though I already replaced the camera as per the previous recall. This time, the entire screen went blue.

Incident date: Nov 1, 2025

Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxili... Read more

Incident date: Feb 7, 2026

ICCU failure at 3889 miles not charging and 12v battery failure

Incident date: Nov 10, 2025

Description of the Defect: While driving with Full Self-Driving (FSD) engaged, the vehicle's primary computer shuts down and reboots, causing a sudden loss of all safety features, including Blind Spot Monitoring, Lane Departure Warning, Forward Collision Warning, and the driving visualization. The cameras go black while the vehicle is in motion. The Trigger: The failure is triggered by high elect... Read more

Incident date: Jan 4, 2026

The ICCU on our 2024 IONIQ 5 (VIN: [XXX] ) failed on January 4, 2026, along with the 12‑volt battery. The vehicle had only 5,034 miles on it and was just 12 months and 14 days past our purchase date of December 21, 2024. At the time of the incident, the car was charged to 79% when it suddenly entered turtle mode. We were close enough to home to return safely, but the following day the vehicle h... Read more

Incident date: Dec 29, 2025

The Integrated Charging Control Unit (ICCU) has intermittent failures. During the last failure, my wife was on a busy freeway (Interstate 5 near Hwy 120 northbound) in heavy but fast moving traffic. She was driving in the #2 lane (of 4 lanes) when she experienced sudden loss of propulsion. The vehicle slowed to 5 MPH in traffic that was moving 70 to 80 MPH. She had to traverse through the #3 a... Read more

Incident date: Dec 31, 2025

While driving the dashboard headlights and all safety systems shut off for a brief period and then reset and if driving at night this leaves you completely in the dark till the system resets. All lights exterior and interior all the safety sensors, adaptive cruise control everything shuts off. Anything tied to the electrical system shuts off. The only thing that remains running is the engine.

Incident date: Feb 4, 2026

The stop start actuator has been on for 3 days I have lost power in reverse and drive but the gears are still engaging

Incident date: Jan 8, 2026

On 1/8/26, while driving in morning rush hour traffic on a busy expressway, a loud bang was heard under the car and the car suddenly lost power/propulsion. A warning light for low power displayed on the dash at the same time. Fortunately, I was able to drift to the right shoulder as much of the traffic was exiting the expressway just behind me. Otherwise, this could have caused a collision. Since ... Read more

Incident date: Feb 6, 2026

2:27 pm on 02/06/2026. Pop heard from the trunk area, then displayed "Stop vehicle and check power supply," the car lost power and then became completely immobile. The car has 3500 miles on it. Bluelink app showed "Everything looks good."

Incident date: May 22, 2025

The rear camera blacks out on the dashboard. Sometimes when I start the dashboard, the thing is dark. It doesn't come on even while driving. It mainly happens with the push start option. Occasionally, I've been driving on the highway. And it'll start flashing blinking and then blackout. Also, the gear shifting to accelerate on the gas get stuck. It won't shift, it'll go into neutral mode. Even tho... Read more

Incident date: Dec 11, 2025

The instrument cluster has failed. I am unable to see critical warnings for my Jeep. I am unable to determine the milage. Fortunately, the speedometer is separate and I am able to see the speed. I see there is a recall for 2020 Wranglers but, for some reason my VIN is not included. I'm being told by the dealer that the repair will cost $1600. Reading online, this issues seems to be a problem with ... Read more

Incident date: Sep 4, 2024

The vehicle has experienced repeated electrical and engine-related malfunctions, including random engine shutdowns while driving and random no-start conditions. The thermostat and cooling system failed and were replaced in 2024. Multiple sensors have failed. The braking system remains noisy even after brake replacement. The lane detection safety system does not provide audible alerts. The vehicle ... Read more

Crash

Incident date: Dec 8, 2025

I am reporting a safety defect involving the front passenger door lock actuator on my 2021 Toyota RAV4 XLE Hybrid. The front passenger door will not lock or unlock using the key fob or the interior power door lock button. The door must now be locked manually. This defeats the vehicle’s automatic locking system and creates a safety and security concern. This condition prevents all doors from be... Read more

Incident date: Nov 21, 2025

Push start vehicle stalls 3 to 5 times. While driving the dash board flickers on and off. Navigation system screen blacks out radio turns on when I have it off. Reverse camera also glitches and works sometimes. The inside lights dim up and down. The passengers window goes down on its own.and has caused the rain to damage personal items of ours.

Incident date: Jan 16, 2026

The car his a module called the iccu that regulates the high voltage battery, battery range goes down, the iccu has been replaced with the vehicle only having 8k miles on the odometer

Incident date: Feb 6, 2026

My car suddenly caught fire in my driveway tonight 2/6/26 roughly around 9:40 PM. Fire department has been dispatched to come out and investigate if the fire has been properly extinguished and it does warrant any further safety hazards until Kia can be notified and resolve this issue.

Fire

Incident date: Feb 5, 2026

Driving with my wife and [XXX] child, there was a pop sound from under the car, and the car suddenly showed multiple faults, including "Check electric vehicle system”, which cleared on their own. I parked and turned the car off and on again and the faults reappeared. I started driving home, and during the drive it showed "Stop vehicle and check power supply" and audibly alarmed. As I was only h... Read more

Incident date: Feb 6, 2026

Catastrophic Loss of Motive Power and Power Steering at Road Speed Following Recall 68C Update. Description: On February 6, 2026, my 2024 Jeep Wrangler 4xe (Mileage: 24,947) suffered a catastrophic safety failure while in motion on a public roadway. This occurred about 25 hours after the vehicle was "cleared" by a dealership for Recall 68C (NHTSA Recall 25V-741). While driving at approximately 25... Read more

Crash

Incident date: Feb 6, 2026

Had Recall 031G completed on 01/20/2026. Bluetooth continues to glitch and infotainment system continues to restart and go black while driving leaving driver without key information to operate vehicle posing a crash risk

Incident date: Oct 13, 2025

Electric car stopped working with home, (level 2 or AC charging), only level three or DC fast chargers. Took car to local dealership who confirmed the cars ICCU had gone bad, which is a known issue with this vehicle, and needed to be replaced. Since I had all the software recalls done to mitigate this matter Kia replaced it under warranty. There were no indication that anything was wrong with the ... Read more

Incident date: Jan 16, 2026

Check engine turned on and at the same time the vehicle turned into safety mode abruptly, it slowed down to 10 miles an hour while on the high way and receiving a message stating that the "engine power reduced", the issue was presented to the dealership and they believe to be fixed with a sensor issue, the light came back on a few days after the initial repair and once again the engine lost power ... Read more

Incident date: Feb 6, 2026

While stopped in traffic with the vehicle’s automatic engine start-stop feature engaged, the vehicle failed to respond when the accelerator was pressed. The engine had shut off normally due to the start-stop system, but when attempting to move again, the vehicle did not accelerate and appeared temporarily disabled. A “Gearbox fault detected” warning message was displayed. In other occurrence... Read more

Incident date: Feb 6, 2026

Recall issue: The vehicle failed and became disabled due to the shift cable bushing while in a parking lot on private property, with driver in the vehicle. The gear would not shift or go into park and continued to roll forward until either I hit the curb or applied the brake. Ford will not pay for the tow or diagnostic fee to have the problem diagnosed at another body shop (before I knew of the r... Read more

Incident date: Feb 6, 2026

I turned off the car and went inside the house. I was outside and could smell smoke. I walked to the front of the house and saw my neighbor who was calling 911 due to flames from my engine. The flames reached the yard and my garage where minor damage occurred. The vehicle was completely engulfed in flames before the fire department extinguished it.

Fire

Incident date: Jan 5, 2026

ICCU failed. Level 2 charges didn’t work.

Incident date: Feb 3, 2026

The failure occurred in the rear sliding window defroster electrical system, specifically at the left-side electrical connection of the power sliding rear window. The component overheated and ignited, causing fire damage and shattering of the rear left portion of the window. The vehicle and damaged components are currently available for inspection upon request. The defect resulted in an active ele... Read more

Fire

Incident date: Dec 21, 2025

The ICCU failed and left me stranded in single digit temperatures.

Incident date: Feb 5, 2026

While driving to work on [XXX] in Huntsville AL at approximately 55MPH. I was using Chevrolet SuperCruise. I tried turning off super cruise with the super cruise button. It did not turn off, tried pressing cruise control button, nothing, tried the cancel button, nothing, pressed brakes and would not turn off. Truck started slowing in very heavy traffic, it turned hazards on. I was finally able to... Read more

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