Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
Incident date: Jul 13, 2026
ICCU failure. Warning lights came on in the dash and diagnostic codes were available in my Hyundai app. My family and I had just gotten back from a road trip and if the ICCU would have failed while we were on the trip we would have been stranded and it would have been during the heat wave. The vehicle is currently in the service department waiting for the part to come in.
Incident date: Jul 12, 2026
The speedometer, lane departure, heat gauge, and RPM’s and the whole speedometer cluster will stop working. It does this all the time you never know if it will work and then sometimes it will randomly come back but it’s more in the heat it will not work.
Incident date: Apr 17, 2026
I just got back home from Walmart, went in my house to get a few things and head to my camper. I had to get one last thing ,so I started to drive over town I noticed a plastic burning smell ,I thought someone was burning trash, so I keep going ,the smell got worse,so I stopped and was going to check what it was and smoke started coming out of the vents,so I turned around drove car home,as I was pu... Read more
Fire
VOLKSWAGEN
ID.4
(2023) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Jul 14, 2026
I purchased my 2024 BMW X5 new at BMW Alexandria, Virginia it’s have approximately 34,000 miles . I have taken X5 into dealer warranty repairs regarding malfunction emergency call system since May 2026. Total 3 visits to dealer to resolve this issues has been unsuccessful in resolving the issues . At the moment ,‘‘quote’’from dealership below: the shop foreman has opened the TASARA CASE... Read more
Incident date: Jul 13, 2026
While driving my 2022 Jeep Wagoneer at 40-45 mph on a live public road with my four small children in the vehicle, the vehicle suffered a sudden, catastrophic electronic and powertrain shutdown without warning. The engine completely died, and the vehicle immediately and forcefully engaged the electronic emergency parking brake, bringing the vehicle to an abrupt, unexpected halt in the middle of mo... Read more
Incident date: May 8, 2026
Loss of engine power while merging or passing traffic. * Reduced acceleration making it difficult to enter highways safely. * Engine overheating if the active grille shutters fail in the closed position. * Unexpected limp mode causing sudden speed reduction in traffic. * Increased risk of a rear-end collision due to loss of power or reduced speed. * Check engine light and warning messages distract... Read more
LAND ROVER
DEFENDER
(2025) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Jul 11, 2025
I purchased a 2025 Hyundai Tucson in March of 2026. Shortly after the purchase the screen began to malfunction. The screen glitches continuously while driving and there is no way to turn it off. This creates a significant distraction and raises serious concerns about driver safety. Especially driving at night. The screen turns completely dark then all of a sudden comes back in super bright. Becaus... Read more
Incident date: Jul 13, 2026
Since purchasing my vehicle, I have experienced numerous ongoing issues that BMW has failed to address. The problems include: A squealing and beeping noise coming from the engine. The headlights turning on by themselves. Interior lights turning on without warning. The vehicle shaking while driving. The check engine light repeatedly coming on. A recent gasoline smell that required me to take the ... Read more
Incident date: Jul 13, 2026
On July 11, 2026, while driving, the vehicle suddenly experienced multiple system failures. The dashboard illuminated with numerous warning lights, including a flashing check engine light, indicating multiple system malfunctions. The vehicle was towed to the dealer due to the severity of the issue. It is currently at the dealership for inspection and diagnosis. I have not yet received a diagnosis ... Read more
Incident date: Jul 11, 2026
My 2021 Honda Ridgeline Sport experienced failure of the forward-facing Honda Sensing camera system. This camera controls safety features including Collision Mitigation Braking, Lane Keeping Assist, and Adaptive Cruise Control. The failure disables safety assistance features. Honda acknowledged the issue but refused to provide full repair coverage and only offered $941 toward a repair costing sign... Read more
HYUNDAI
TUCSON HYBRID
(2025) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Jul 1, 2026
The 12V battery in my 2026 Toyota bZ unexpectedly went dead, leaving the vehicle completely unresponsive. The vehicle could not be powered on or driven. There was no prior warning. Upon google search, there are several posts on websites like reddit and toyota owner forums with reports of the same exact issue.
Incident date: Dec 14, 2020
Radiator issue summer of 2025, when in back to back traffic at low speeds my vehicle overheated at a stand still took vehicle in to dealership with no real answers. The following summer 2026 same scenario but the engine was smoking. Took into dealership and they stated the connection for the radiator fan was disconnected which meant it was not colling the engine. A month later the AC is blowing ho... Read more
TOYOTA
GRAND HIGHLANDER
(2025) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: May 30, 2026
Look at the car the car is located [XXX] first of all you start off as a passcode 2 system and then it says passcode 3 system on the thing and I just don't want to deal with this because you have the cut off switch you have the fuel cut off switch but you still have current going through the switch or the fuel they fuel I'll probably leaking into the tank it doesn't start but still sending fuel th... Read more
Incident date: Jul 14, 2026
This vehicle has a severe safety defect in its Instrument Panel Cluster that is the subject of NHTSA Safety Recall 25V-826. Despite multiple repair attempts, including a complete hardware replacement of the entire Instrument Panel Cluster, the defect remains unresolved. To date, the vehicle has been out of service for a cumulative 86 days for this issue. On June 24, 2026, after the full componen... Read more
Incident date: Jul 3, 2026
The contact owns a 2026 Lucid Air. The contact stated that while driving 75 MPH, the message “Frunk – Hood Ajar” was erroneously displayed, and the system software turned off the power to the vehicle. The vehicle was pulled off the freeway and parked. The contact repeatedly pressed the frunk button until the system realized that the frunk was closed and power was restored to the vehicle. The... Read more
Incident date: Jun 24, 2026
I have a 2017 Honda crv which has intermittent bucking type issues, if I accelerate during that time the check engine light will turn on and the car will stop, sometimes when I turn the car on it will shake a bit like it struggled to turn on, in these cases most warning lights will turn on but the car will drive. Battery has been checked and it giving good output, what else could it be. Every warn... Read more
Incident date: Jun 11, 2026
The interior over head map light shorted out unexpectedly and cause a small burn inside the bezel for the lights and now they do not work. The wiring inside seems to be burned out from electrical surge that caused the overload.
Fire
Incident date: Mar 4, 2026
The car will not lock via the key fob or automatic door locks. When you turn off the ignition and open the drivers door it chimes and you can not lock the doors. It’s in park, and I turn the steering wheel. I’ve unplugged the negative battery, and had the fuses checked.
Incident date: Apr 1, 2026
Technical Incident Timeline Suspected Unintended Acceleration Event 2026 Lexus RX 350h Premium+ (Approximately 96 Miles) Vehicle: 2026 Lexus RX 350h Premium+ Purchase Date: July 10, 2026 Dealer: Woodfield Lexus Incident Date: July 12, 2026 Approximate Time: 11:30 AM Vehicle Mileage at Incident: Approximately 96 miles ⸻ Event Sequence 1. Vehicle Startup * I entered the vehicle and started ... Read more
Crash
Incident date: Jul 14, 2026
Vehicle is not detecting key fob. Main battery was changed now the vehicle is not detecting keys. both key fob batteries have been replaced as well as the main vehicle battery. This issue is the same issue that the Malibu is having .this is whats happening .Ignition & Starting (TSB 23-NA-163): Addresses conditions where the vehicle exhibits a "No Crank/No Start" or "No FOB Detected" message. Deale... Read more
Incident date: Jul 12, 2026
My 2024 Honda Odyssey has repeatedly failed to restart after the Auto Idle Stop system shuts the engine off at a red light. When I release the brake or press the accelerator, the engine does not restart as it should. The vehicle then shifts into Park or instructs me to place it in Park, and it is difficult to restart using the start button. This has left the vehicle disabled in an active traffic l... Read more
Incident date: Jul 12, 2026
WHILE STOPPED AT TRAFFIC LIGHT, ais cuts off engine but stall engine, won’t stray immediately. Have to cutoff engine and restart. Takes several tries to restart. Has happened several times over the last 6 months.
VOLKSWAGEN
TIGUAN
(2021) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: May 28, 2026
The high voltage battery on my 2021 Tesla Model 3 Standard Range suddenly failed without any prior warning or gradual degradation. The vehicle was consistently achieving approximately 180 miles of range per full charge. Overnight, the battery charge was restricted to approximately 30% capacity, reducing usable range to roughly 30 miles. No warning signs or symptoms appeared prior to this failure. ... Read more
Incident date: Jul 10, 2026
Multiple recurring electronic, keyless entry, and drivability defects on my 2022 Volvo C40 Recharge, VIN [XXX]. The vehicle was purchased used through Vroom and financed by UACC. Serious problems existed prior to the factory warranty expiration in April 2026. Volvo San Francisco was made aware of the issues on multiple occasions but claimed they “could not replicate” the problems, apparently t... Read more
Incident date: Apr 30, 2026
The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The failure had occurred with two minor children seated in the rear of the vehicle. The contact stated that the turtle icon was displayed, and the adaptive cruise control was deactivated. The vehicle wa... Read more
GMC
SIERRA 1500
(2019) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Jul 13, 2026
The Start/Stop function on the Honda Odyssey failed to re-start the vehicle after it was stopped at a traffic signal. The vehicle gave no advance notice of the issue. The vehicle defaulted the transmission into the "Park" position, however the electronics (radio, windows, etc.) all operated as normal. Simply pushing the ignition "On/Off" would do nothing and would NOT turn off the electronics. I h... Read more
Incident date: Jul 14, 2026
On June 11, 2026, my 2025 Honda Prologue displayed a High Voltage System Alert immediately after I attempted to charge the vehicle. The vehicle would not accept a charge and became inoperable. I brought it to the dealership the same day, and the vehicle has remained there since. The dealership first replaced the charging port, but the vehicle still would not charge. On June 24, 2026, the dealersh... Read more
Incident date: Jun 7, 2026
While driving about 70 mph in the express lanes, the vehicle suddenly lost power and drifted like it went into neutral. There were no warning symbols. The vehicle could not restart even while coasting. After stopping, it locked itself in park and would not shift out of park. My family and I were trapped on the express lanes for over an hour in a dangerous location. The vehicle stayed stuck in park... Read more
TOYOTA
COROLLA CROSS
(2022) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Jul 13, 2026
Got to red light, auto stop idled down car, when going to move car shut off and stalled out. Also happened two times in a drive thru. All times messages popped up auto stop interruption and vehicle in accessory mode
Incident date: Jul 14, 2026
Shift to park take forever to get it to recognize that vehicle is in park. my lane departure only works sometimes.
Incident date: Jun 11, 2026
I am submitting supplemental evidence regarding my 2021 GMC Sierra (VIN [XXX]) for Recall Query RQ26001, Campaign 25V-274. Despite multiple repair attempts, my vehicle remains unsafe and non-compliant with GM Service Bulletin N252494002. The recall remedy was performed deficiently. [XXX] Northeast Buick GMC installed a remanufactured short block instead of the required complete engine, reused the... Read more
YOKOHAMA
GEOLANDAR GO
(9999) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Jul 14, 2026
I have two major safety concerns for my 2021 Nissan Rogue. 1) FAILED REAR DOOR ACTUATORS ON BOTH THE DRIVER AND PASSENGER SIDE OF VEHICLE: I own a 2021 Nissan Rogue with approximately 68,000 miles. The rear driver AND passenger side door lock actuator failed, causing the rear doors to no longer lock or unlock electronically using either the key fob or the interior power door lock switch. The do... Read more
Incident date: Jul 14, 2026
The contact owns a 2023 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V789000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the recall was an inconvenience because the battery could only be charged to 80 percent. The dealer was notified and informed the contact that parts were still unavailable. The manufa... Read more
Incident date: Jul 12, 2026
On Thursday, July 9, 2026, at approximately 2:30 p.m., I was driving my 2025 Chevrolet Silverado 1500 Duramax on Highway 40 while towing a properly connected trailer. The Multi-Flex tailgate had been fully closed and latched before I began my trip and had not been opened at any point prior to the incident. While traveling on the highway, a California Highway Patrol officer pulled alongside my veh... Read more
Incident date: Jul 14, 2026
The contact owns a 2022 Ram 2500. The contact stated that while driving at an undisclosed speed, the vehicle intermittently went into LIMP Mode and failed to accelerate as needed. The contact pulled over and turned off the vehicle. The failure failed to be self-corrected after the vehicle was restarted. The vehicle was taken to a transmission specialist, who was unable to duplicate the failure. Th... Read more
Incident date: Jun 3, 2026
Vehicle is a 2022 GMC Yukon Denali with the 6.2L L87 V8, covered by NHTSA Recall 25V-274 (GM N252494001). The recall remedy was performed. The engine passed the dealer inspection and was given the higher-viscosity 0W-40 oil remedy rather than an engine replacement. On 05/26/2026, at approximately 43,000 miles, the vehicle suffered a sudden engine knock while being driven by my wife. At the same t... Read more
Incident date: May 6, 2026
I have a 2015 Cadillac XTS I am experiencing water in the headlight and condensation I am well aware of there have been many complaints about this issue I would like Cadillac to repair this
Incident date: Jul 1, 2025
The contact owns a 2003 Saturn Vue. The contact received notification of NHTSA Campaign Number: 14V490000 (Electrical System). The vehicle was taken to the dealer, who performed the recall repair; however, the new ignition keys provided under the remedy failed to start the vehicle. The contact had to use the old key to start the vehicle. Additionally, the battery was replaced twice because the veh... Read more
Incident date: May 8, 2026
The evap canister purge valve has been a recurring problem for this vehicle. The canister was replaced in 2021, but continued having problems, as it pulled a vacuum on the fuel tank in upwards of 3/8 inch. (Documented by Murray Ford in 2023 and reassuredthere was no issue by them) the vehicle has displayed inaccurate fuel readings and caused our family to be disabled and then stranded in the nigh... Read more
FORD
TRANSIT CONNECT
(2015) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Sep 8, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the message that the rear seats were occupied and that the windows were rolled down was displayed, which required the contact to press the OK button. The vehicle was taken to the dealer where it was purchased, but no assistance was provided. The traction control and the ABS warning ligh... Read more
FORD
BRONCO SPORT
(2022) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Mar 14, 2026
It is an EV, the 12 volt battery went dead after sitting 3 days. Problem is all other EV's charge the 12 volt when the voltage goes below a certain level, while the Subaru only charges the 12 volt while driving and if parked then it is on a timer and only every 20 days. I have attached a copy of the service manual someone posted. This is unsafe. Only have the car purchased new May 24, 2026. Compla... Read more
Incident date: Jun 26, 2026
I own a 2026 Carnival Prestige SX Hybrid and having loss of propulsion problems. After much research, and absolutely no help from KIA, I now think my problem is my foot, size 15, is too large to safely drive this vehicle. My shoe intermittently depresses the brake ever so slightly while I accelerate from a stop. This triggers the Brake-Throttle Override which temporarily cuts propulsion power.... Read more
Incident date: Jul 12, 2026
To Whom It May Concern, I am requesting a no-cost replacement of the factory Uconnect 8.4 radio in my truck (VIN: [XXX]) due to daily safety-related failures that significantly affect the safe operation of my vehicle. Every day, the radio experiences a startup delay where the screen remains black and many center stack functions are unavailable. This delay often lasts 5–10 minutes before the sy... Read more
KIA
CARNIVAL HYBRID
(2026) - ELECTRICAL SYSTEM
Jul 14, 2026
Incident date: Jun 3, 2026
My backup camera often freezes after I shift from reverse to drive. The screen turns blue and at time will have a live video of me driving showing what’s behind my car. Also my engine loses power and doesn’t accelerate as it should. There is a powertrain and censor error that shows due to the Che k engine light being on. I had the issue fixed once at a ford dealer however the issue was not r... Read more
Incident date: Jul 13, 2026
Description of Safety Problem:This complaint is a formal report of an open safety recall remedy failure under NHTSA Campaign 21V800 (Volvo Recall R10136). On 7/8/2026, an authorized manufacturer dealership (Volvo Cars Palo Alto) replaced the driver's airbag module on my 2007 Volvo XC70. Prior to this mandatory safety service, the vehicle's Supplemental Restraint System (SRS) network functioned fla... Read more
Incident date: Oct 31, 2021
The contact owns a 2026 Dodge Durango. While driving at an undisclosed speed in a rainstorm, the front window windshield wipers failed to wipe the windshield. The windshield wipers were replaced, and the vehicle was repaired. Additionally, the instrument panel failed to display an accurate fuel level. The vehicle was taken to the local dealer, who informed the contact that the failure was caused b... Read more
Incident date: Jul 8, 2026
The infotainment touchscreen in my 2021 Honda Accord Hybrid intermittently registers inputs that I am not making. The screen experiences repeated “ghost touches,” accompanied by random beeping and clicking sounds. During these episodes, the system changes GPS screens or navigation directions, changes music or audio settings, turns the audio on or off, closes applications, and opens other appli... Read more
Incident date: Apr 28, 2026
My 2021 Honda Odyssey Touring has experienced a severe engine stalling defect that creates an immediate traffic hazard. On multiple occasions during warm weather conditions, the Auto Idle-Stop system has engaged at a stoplight, but the vehicle completely failed to restart automatically when pressing the accelerator. Instead, the engine completely stalled out mid-drive, leaving the vehicle stranded... Read more
Incident date: Jul 13, 2026
Apparently a VERY common crankshaft angle sensor malfunction caused the engine to stall out at a stoplight, putting me in harm's way
Incident date: Jun 27, 2026
The contact owns a 2023 Nissan Rogue. The contact stated that while driving approximately 75 MPH, the vehicle was driving sluggishly and decelerated unintendedly. The vehicle failed to exceed 50 MPH while driving with the check engine warning light illuminated. The vehicle was taken to a certified mechanic, who diagnosed the vehicle with variable valve timing failure with DTC: P0012 displayed. The... Read more