Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 187,860 complaints — component: ELECTRICAL SYSTEM
Incident date: Sep 8, 2025
The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the vehicle failed to display an image of the rear of the ve... Read more
Incident date: Mar 9, 2026
The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 65 MPH, the vehicle lost automotive power and stalled. The contact stated that there was an abnormal whining sound coming from the vehicle prior to the vehicle stalling. The vehicle was stopped and there was an abnormal burning rubber odor inside the cabin of the vehicle. The contact stated that the messages... Read more
Incident date: Apr 16, 2026
The wireless pad charger overheats your phone and is a know problem and I dont understand why there isn't a fix yet there are thousands of complaints online about this issue
Incident date: Apr 16, 2026
Truck has stopped completely including brakes and truck shutting completely off three times, causing almost collisions three times now. This is an extreme safety risk, this vehicle was just purchased from dealer three month ago and all maintenance and recalls thus far have been dealt with
VOLKSWAGEN
ID.4
(2023) — ELECTRICAL SYSTEM
Apr 17, 2026
Incident date: Feb 24, 2026
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Prevention, Equipment, Electrical System); and the vehicle was taken to the dealer where the recall repair was performed; however, the vehicle failed to start and became inoperable after the repair. The dealer determined that the emergency call module needed to be replaced but at th... Read more
TOYOTA
COROLLA CROSS
(2023) — ELECTRICAL SYSTEM
Apr 17, 2026
Incident date: Feb 13, 2026
I was driving on a cold day. When I stopped at a stoplight seeking to make a left turn, the car would not accelerate when I pressed the gas pedal. I looked down and saw the following warning sign "Engine Stopped, Steering Power Low" appear on the dashboard. However, since the car was not in park, it had rolled forward and was close to the being in the nearest lane of oncoming traffic. It was also ... Read more
Incident date: Apr 11, 2026
The contact owned a 2021 BMW 330i. The contact received notification of NHTSA Campaign Number: 26V056000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 45 MPH, there was smoke coming from under the passenger side f... Read more
Fire
Incident date: Apr 16, 2026
PER DIAGNOSTICS, PTU HAS BEEN COMPROMISED. I was driving on the highway and the car started to shake and make a loud, grinding noise and seemed to be stuck in gear. When I stopped it wouldn't go into park or go into drive.
VOLKSWAGEN
TIGUAN
(2023) — ELECTRICAL SYSTEM
Apr 17, 2026
Incident date: Apr 17, 2026
When I’m stopped, the car sometimes shuts off. The horn works intermittently. When I start the car, it feels like it’s going to stall. At times, all of the dashboard warning lights come on. Also, when I’m backing out of my driveway with nothing behind me, the car will sometimes automatically brake hard.
FORD
EXPLORER SPORT TRAC
(2005) — ELECTRICAL SYSTEM
Apr 17, 2026
Incident date: Apr 14, 2026
The dash cluster don't work cant see your rpms,speed,the fuel gauge gos up and down can't see milage or trip meter if you hit the dash it will work but go out going down the road and I researched it and its a common issue and I cant aford a new dash cluster I got a speeding ticket yesterday because I couldn't see my speed and there was no one in front of me to go off of i was going 15 over
Incident date: Mar 30, 2026
My Car would shut off in the middle of the road after I stopped to make a turn or even stop at a stop light. Also the engine is burning oil. Mechanic says the the engine needs to be replace. Something with the oil piston and the exhaust is burning oil. I am not sure
Incident date: Apr 13, 2026
Subject: Safety Concern: Electronic System/BCM Failure – 2022 Honda CR-V Hybrid Vehicle Information: Year/Make/Model: 2022 Honda CR-V Hybrid VIN: [XXX] ] Approximate Mileage: [45,200] Component: Electrical System / Body Control Module (BCM) Description of Incident: On [04/13/2026], my vehicle experienced a sudden and total failure of the Body Control Module (BCM). The vehicle’s security alarm... Read more
Incident date: Apr 14, 2026
This has happened 3 other times. It just stalls out when stopped. Not to do its SMART thing but it clunks-like and turns completely off. Its a bit scarey. And now heat issues just like the last 2 summers. It has issues!
Incident date: Apr 16, 2026
While I drive my vehicle down the road the car all of a sudden sounds like you throw it in park, it screeches and grinds in the front and will not let you push the gas pedal down even when on the highway. This causes sever risk to the people around me as well as my children who drive in this car… ford has an open recall for this which my vehicle falls under year and build wise. But does not corr... Read more
Incident date: Dec 26, 2025
THE VEHICLE HAS UNEVEN RESPONSE WHEN TURNING OR DRIVING DOWN THE ROAD TURN SIGNALS DO NOT CANCEL PROPERLY AND IT HAS A PERSISTENT CLICKING SOUND COMING FROM THE STEERING COLUMN. MY SAFETY IS AT RISK AS THE STEERING ISNT CONSISTENT WHILE DRIVING. VEHICLE WAS INSPECTED BUT THEIR TECHNICIANS WERE UNABLE TO FIND ANY OF THE ONGOING PROBLEMS WITH THIS VEHICLE INCLUDING WORN SUSPENSION COMPONENTS.THIS PE... Read more
Incident date: Apr 16, 2026
When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought... Read more
LAND ROVER
RANGE ROVER
(2015) — ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Feb 7, 2026
Known Recall Issue: The failure pattern aligns with known manufacturer defect categories involving: •Engine torque / internal engine failure conditions •Cooling system failure leading to overheating Shortly after I purchased my 2015 Range Rover, I started to have repeated and escalating safety-critical failures involving sudden loss of power, engine malfunction, and vehicle shutdown while dri... Read more
Incident date: Apr 15, 2026
I am filing a safety complaint regarding my vehicle due to repeated mechanical failures that have caused it to become unreliable and unsafe. My vehicle has experienced ongoing issues despite multiple repair attempts. Most recently, the vehicle broke down again and left me stranded while I was transporting my mother to a critical cancer appointment and the 1st time had me stranded on the highway... Read more
Incident date: Apr 16, 2026
The manufacturer is unable to remedy the safety recall 26V123 & 26V117 for my vehicle in a timely manner.
Incident date: Apr 16, 2026
Start blowing black smoke-while idling, over heated, stalled.
Incident date: Aug 1, 2025
Instrument panel lighting and radio lighting flicker constantly while driving. When the headlights are on, the headlights will also turn and off on their own, constantly. Because of this, I can not drive this car at night, in the early morning, in the rain, or whenever my headlights are needed. From what I've surmised, the issue seems to be the multifunction switch, which, coincidentally, Kia has... Read more
Incident date: Apr 16, 2026
The contact owns a 2025 Honda Odyssey. The contact stated that while driving at an undisclosed speed, the idle stop feature turned off. The contact stated that the parking brake unexpectedly engaged, and the vehicle shut off with the message “Idle Stop Not Available” displayed. The contact was able to restart the vehicle. Additionally, shifting the vehicle out of park became difficult, and the... Read more
Incident date: Apr 15, 2026
Infotainment center continually freezes. When it does, backup camera does not work. I have tried software updates but it has gotten worse. It is also very slow to reboot so again, no backup camera during that time.
MERCEDES-BENZ
EQB 250+
(2023) — ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Apr 8, 2026
They’re not replacing my car in a timely manner under the recall and they keep promising to call me and they don’t.
Incident date: Nov 25, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? - While on highway the vehicle loosed all Power indicating Electrical Malfunction How was your safety or the safety of others put at risk? It happened on I-35 Freeway twice putting me in danger of 18 wheelers around me. I am afraid to be in the vehicle even if they return it to me. Based on records ... Read more
Incident date: Mar 11, 2026
Jeep just quit while driving. Towed to dealership….dealership told us it was the TIPM and they couldn’t get another one for at least a year. No other options given. Had to tow the vehicle to my house from there!!!!! This is a known problem/recall for my Jeep her but for some reason my VIN number is not part of the recall…even tho it is obviously the same exact issue of your recall!!!!
Incident date: Apr 14, 2026
On two separate occasions while in drive and accelerating, the car display indicated an “engine has been turned off, move to park” error. The car automatically went into neutral and I lost all control of acceleration until I came to a full stop, put it in park, and turned off the car.
Incident date: Apr 16, 2026
Pertaining to the open recall: Manufacturer Recall Number59C NHTSA Recall Number25V-552 We had called last year when the back camera started acting up; was told there was a pending recall to release by the end of the year (Dec 2025). Called back January 2026 to see about a fix on the recall, was notified they have the recall, but there wasn't a part for the fix yet and to call back later. Called... Read more
Crash
BMW
I7 XDRIVE60
(2026) — ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Mar 5, 2026
I purchased a new 26 BMW I7 with the Rear Theater and Executive seating options, for my [XXX] & [XXX] daughter's to enjoy. The screen broke day one, and has spent 10 days in the shop the first 44 days of my ownership. Beyond my reliability, and technical issuws the car has a major safety flaw/concern i asked BMW to address. With the rear screen down and blinds up i have zero rear view mirror v... Read more
Incident date: Apr 16, 2026
This is truck number two of two trucks with the same issue. I purchased 2, 2024 F350 Super Duty's for our Highway Dept. The camera systems on both trucks failed. This includes the backup camera and forward facing camera. I found a recall notice (24S66) for this exact problem affecting 2024 F350's. I brought mine to the dealership and was informed that my VIN was not included in the recall. The rep... Read more
Incident date: Apr 16, 2026
I purchased 2, 2024 F350 Super Duty's for our Highway Dept. The camera systems on both trucks failed. This includes the backup camera and forward facing camera. I found a recall notice (24S66) for this exact problem affecting 2024 F350's. I brought mine to the dealership and was informed that my VIN was not included in the recall. The repair would cost $1,200. A check of the second trucks VIN was ... Read more
Incident date: Oct 20, 2003
The vehicle infotainment system including the touchscreen display and Connectivity Master Unit malfunctioned. The touchscreen operates without driver input, the system freezes or glitches, audio activates unexpectedly, and phone functions behave erratically. The vehicle and components are available for inspection upon request. While the vehicle was being driven, the system initiated actions withou... Read more
Incident date: Apr 11, 2026
On Friday, April 11, 2026 I received an alert on my vehicle that there was a possible issue with the driver's side headlamps. After checking my headlamps I discovered that the driver's side headlamps were not on. It was night time when this happened and I was very concerned for my safety and the safety of others while driving without proper lighting. The issue has been confirmed by a Genesis Se... Read more
Incident date: Apr 2, 2026
The contact owns a 2022 Ford Maverick. The contact stated that while her husband was driving 55-65 MPH, the vehicle shut off. The driver was unable to pull over to the side of the road. The driver was able to jumpstart the vehicle and continued driving. The contact stated that the failure recurred while pulling into a parking lot. The dealer was contacted and informed the contact that the vehicle ... Read more
Incident date: Feb 2, 2026
The block heater on this car is leaking. The recall 26V011 does not apply to this VIN, even though it falls under the year, make, model category. How can I get my vehicle to have the recall done when it shows that it is not affected, even though it is clearly leaking.
Incident date: Feb 7, 2026
I am filing a safety complaint regarding an Engine Control Module (ECM) failure in my 2017 Subaru Impreza and the handling of a prior recall repair. Dealership records show that a recall repair (WRE21 – ignition coil recall) was completed in June 2021. At that time, the dealership documented that the ECM calibration was up to date and functioning properly. However, I later experienced a check ... Read more
TOYOTA
COROLLA CROSS
(2024) — ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Apr 15, 2026
My car was stopped at a stop sign. My auto off engaged, and then my engine shut down. I was stalled out on the road and it took me 6 attempts to restart my car. Message was engine stopped, power steering failure
Incident date: Apr 1, 2026
The contact owns a 2023 Honda Ridgeline. The contact stated that while driving or while stopped at a stop light, the Auto Idle Stop system activated, and the vehicle hesitated to respond. The message "Auto Idle Stop Temporarily Unavailable" was displayed. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failur... Read more
MERCEDES-BENZ
EQE 500 4MATIC
(2023) — ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Apr 15, 2026
On April 15, 2026 at approximately 1:30 PM PT, I entered my 2023 Mercedes-Benz EQE SUV 500 4MATIC (approximately 20,000 miles) in my garage. The vehicle was not plugged in or charging prior to entry. I opened the car, sat in the driver's seat, and authenticated via the fingerprint scanner. The seat began adjusting to my stored profile position. While the seat was adjusting, I tapped the center con... Read more
LAND ROVER
DISCOVERY SPORT
(2017) — ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Apr 1, 2026
The car showed a gear box faultvwarning and the transmission locked. The battery low voltage also came on . Have not been able to fix problem. Keri’s happing at random times
Incident date: Apr 14, 2026
The rear subframe wiring harness on my Tesla contains a significant design flaw that creates an unreasonable safety risk. The factory-installed corrugated protective tubing (wire loom) terminates prematurely, leaving approximately 1 inch of critical wiring completely exposed at the connector. This specific harness uses soy-based insulation, which is a known attractant to rodents. Because of the 1-... Read more
Incident date: Mar 4, 2026
See attached document for complaint.
Incident date: Mar 30, 2026
Trailer Brake Control Module (TRM) Software update for Recall Notice 26C10 failed and caused module to fail. Replacement part attempt #2 also failed. Vehicle has been with dealership service department with no solution for 20 days. Vehicle is currently still at dealership service center. Vin: [XXX] 2026 Ford F250 3,878 miles Autonation Ford Margate [XXX] INFORMATION REDACTED PURSUANT TO THE F... Read more
Incident date: Apr 16, 2026
The contact owns a 2022 Lincoln Corsair. The contact received notifications of NHTSA Campaign Numbers: 24V954000 (Electrical System) and 25V789000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made ... Read more
LAND ROVER
RANGE ROVER VELAR
(2019) — ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Apr 10, 2026
My CAR CAUGHT ON FIRE DUE TO ELECTRICAL AND ENGINE ISSUES.
Fire
VOLKSWAGEN
ID.4
(2023) — ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Apr 15, 2026
Car has been in and out of various VW dealers since purchase at the end of August 2023. Car was purchased new. Immediately began receiving emergency “stop driving vehicle” messages on driver display. VW on call service advised if the car drives, I can operate it and no further action is necessary. Various Electical errors including charge 12V battery, infotainment screen going black or res... Read more
Incident date: Jan 1, 2026
Short in the steering wheel heater mat leads to localized hot spot of greater than or equal to 134° F. Risk of burn injury to customer and risk of electrical fire.
Incident date: Mar 21, 2026
The infotainment system reboots while driving, including on the highway. This has happened since day one, and Honda has said they do not have a fix. Whether connected by USB or Bluetooth, the system eventually crashes or reboots after some time on the road. After rebooting, it often still does not work properly. I then have to reconnect the device or even reset the infotainment system to get it wo... Read more
Incident date: Apr 1, 2026
I was driving my car and a "service high voltage battery" message appeared on the screen and a message to reduce charging the car to 68%. The message coincided with the car having no cabin heat and no ability to defrost the windshield. The dealership says that the cabin heat and AC use the same cooling system as the battery and that any failure in the battery cooling system can cause a no heat... Read more
Incident date: Aug 4, 2025
The electrical wiring harness connecting to the hybrid system electric fuel pump(s) was found to have significant corrosion and a missing factory-installed protective covering. This is a manufacturing defect. The protective covering was never installed at the factory, leaving the wiring exposed to moisture and corrosion from the time the vehicle was built. COMPONENT THAT FAILED: Electrical wiring... Read more