Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 187,860 complaints — component: ELECTRICAL SYSTEM
MITSUBISHI
OUTLANDER
(2023) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Mar 28, 2026
The electrical system in my 2023 Mitsubishi Outlander has repeatedly malfunctioned since September 2023. The primary failure involves the dashboard completely shutting down while the vehicle is in motion, resulting in the loss of critical driving information such as speed and system warnings. The issue is intermittent but ongoing and may be available for inspection upon request. This failure creat... Read more
Incident date: Apr 2, 2026
The most definite sign is when you press the button and three doors lock, but one doesn't. Strange Noises: You may hear a buzzing, grinding, or clicking sound from inside the door when you try to use the power locks. This sound like a small motor inside the actuator struggling to work and causing the alarm not to armed the vehicle. Intermittent Operation: The lock might work one day and not the n... Read more
Incident date: Dec 31, 1969
My fiancé was driving the car normally on the elevated interstate at about 130 in the morning central time on Monday, April 20 when the suddenly burst into flames! The entire vehicle is destroyed bumper-to-bumper the fuel pump on these models are apparently reason for recalls because of this exact reason.my fiancé's life was endangered because of this fire.thank Goodness there was no collision.p... Read more
Fire
FOREST RIVER
PUMA
(2023) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Apr 14, 2026
Got it in sept 2022 brand new the shower leaked water the seal of the slide leaked and the power inlet got very warm which would kick the breaker occasionally
Fire
Incident date: Apr 17, 2026
This is the second time I have taken it to the dealership. When sitting at a stop and the automatic stop and start happens, it acts like it does not want to crank back up. Last time the dealership said it was the battery; they replaced the battery, but that has not fixed the issue. if I am at a stoplight and it does not start back, that is not a good feeling my wife now does not want to drive t... Read more
JEEP
WAGONEER S
(2025) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Apr 17, 2026
The first time this happened I was pulling into a parking lot and all service lights started flickering and it said to turn turn off car immediately as I was driving, I pulled into the nearest parking lot and it just stopped driving. The second time, which was Friday, April 17, 2026 I was driving down a busy road and all lights started flashing, the big NO ASB brakes flashing and I had no brakes. ... Read more
Incident date: Apr 5, 2026
Car power shut off while driving on the highway to church and almost got in an accident. Pulled to the side and smelled smoke. Lifted the back seat and opened the fuse box and looked. Lifted the fuel pump fuse and it was burnt. Me and my family got stuck on the side of the highway instead of church and spending time on a holiday.
JEEP
GRAND CHEROKEE L
(2022) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Apr 1, 2026
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning... Read more
JEEP
GRAND CHEROKEE L
(2023) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Mar 7, 2026
There have been many components and issues that were and were attempted to be repaired. The vehicle is available for any inspection needed. I am afraid to drive the vehicle. My safety, my family’s safety and everyone around us front behind it doesn’t matter everyone is at risk. The vehicle for no reason at all just stopped. A very intense and.violent stop then the automatic braking and pedes... Read more
Incident date: Mar 12, 2026
The driver‑side display on my 2026 Genesis GV70 randomly goes black or becomes distorted. This defect is included in Recall No. 26V019. Despite this, Genesis Consumer Affairs and the dealership (Homestead Hyundai/Genesis) refuse to perform the required software update that corrects the issue, claiming the vehicle is “already updated” — a statement that directly contradicts the official Gen... Read more
Incident date: Apr 19, 2026
I own a 2024 Genesis G90 with two active NHTSA recalls: 25V474 and 25V833. On April 19, 2026, the vehicle suffered a total electrical failure: “Check brake system” warning Engine would not start Electronic door handles failed; occupants trapped inside for over 20 minutes Turn signals operate abnormally The dealer previously repaired only by reset (no recall fix). This is a life-threatening saf... Read more
Incident date: Dec 1, 2023
The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the instrument panel failed to display the speedometer, warning lights, engine oil gauge, and the fuel gauge as needed. The failure had caused the vehicle to run out of fuel several times. The vehicle was taken to an independent mechanic after being involved in a crash while the vehicle was parke... Read more
CHEVROLET
SILVERADO 3500
(2018) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Apr 17, 2026
Recall N192265660 repair failed. Dealer stated that GM refused to participate in the repair. Smoke and smell of burning electrical followed by the rear window exploding. Dealer quoted over $1900 to repair and suggested we go aftermarket and have the repair done elsewhere. Vehicle has approximately 62k miles since last attempt to repair the recall.
Incident date: Feb 21, 2026
Summary of Incident On February 21, 2026, a Level 2 charging event resulted in a catastrophic electrical failure involving my vehicle and the associated EV charging equipment. The incident caused: Severe damage to the EV charging connector (pigtail and receptacle) Destruction of my home inverter system Sustained electrical arcing between L1 and L2 conductors Loss of primary electrical service t... Read more
Incident date: Apr 10, 2026
This situation is occurring more and more often with this vehicle. The vehicle will be in drive, moving, and in the middle of a road or highway just shutdown completely. It happened 4 times 2 weeks ago. Brought to a auto mechanic and nothing could be discovered to be malfunctioning.
Incident date: Mar 26, 2026
The vehicle became inoperable at high speeds on the interstate, I-65. My husband was able to safely merge to the right shoulder to avoid any crashes. The car made some loud clunking sounds before all power was lost. The car was then towed to the nearest Nissan dealership. It took 3 business days for the dealer to look at the car. The entire engine needed to be replaced. The dealership was able... Read more
Incident date: Nov 6, 2025
There are .recalls.on the Vehicle I had been unaware of and I dropped off my vehicle for exterior buffing while person Buffing vehicle he heard a loud explosion and when he looked the vehicle was up in flames the vehicle burned. There was a Risk of someone getting Harm , Killed and Damages to other vehicles on the property in same lot vehicle was being buffed . Police and Fireman were dispatch to... Read more
Fire
Incident date: Mar 25, 2026
The navigation system and the one-pedal driving system started malfunctioning. The navigation system began displaying a different location during remote driving, causing it to send me down a street against traffic. This issue has never been resolved and continues unabated. Then, while on the highway, when I needed to slow down, the one-pedal driving system deactivated, causing me to almost collide... Read more
Incident date: Apr 19, 2026
On April 17th 2024 my vehicle received a recall update 68C regarding the plug-in hybrid electric vehicle battery. Two days later, I was driving on a major freeway in Southern California, noticed that the EV battery was not being depleted as it remained at 100%. Shortly thereafter, a check engine light came on, and the power was severely restricted. Within a few minutes, the vehicle completely lost... Read more
CHEVROLET
SUBURBAN 1500
(2025) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Apr 20, 2026
2025 CHEVROLET SUBURBAN HIGH COUNTRY. Vehicle is parked in my garage. Went out in the AM and the engine only cranks, will not start. Called On Star for roadside assistance. Sent a tow truck, the vehicle could not be towed due to the electronic transmission. There is no way for an owner to place the transmission in neutral. Vehicle is stuck in my garage. GM customer service referred me back t... Read more
Incident date: Apr 20, 2026
Vehicle unexpectedly ceased to work. A loud pop sound then a message to check electrical system. Vehicle reverted to “limp mode” leaving me at a max of 15 mph. Terribly unsafe and extremely, concerningly widespread ICCU failure across Hyundai EV models For 5+ years is unacceptable
Incident date: Apr 17, 2026
Blind spot monitoring system consistently malfunctions, illuminating the driver mirror warning light when no other vehicles are present. It occurs more frequently after dark, which flickers the bright light continuously, or leaves it on constantly, creating a significant distraction and mistrust of the systems reliability. Dealer had no recommendation for fix.
Incident date: Aug 1, 2024
The following systems and features have been repeatedly failing in my vehicle, posing a safety hazard: 1) The side view mirrors change orientation automatically while driving. 2) The blind spot warning is inconsistent and is not trustworthy. 3) The infotainment display turns off erratically while crossing critical intersections where I am supposed to turn. This is extremely distracting and pose... Read more
Incident date: Apr 17, 2026
My 2024 Cadillac LYRIQ generated the following High Voltage Battery fault codes via On-Demand Diagnostic: U2B4A, U2B4D, U2B50, U2B53, U2B56, U2B59, U2B5C, U2B5F, U2B62, U2B65, U2B68 — all under module VIC - Lithium-Ion Battery. Multiple codes are flagged "Service Right Away" indicating an active fault in the high voltage propulsion battery system. I brought the vehicle to Lindsay Cadillac, Alexa... Read more
Incident date: Oct 24, 2024
April 20, 2026 NHTSA Safety Complaint I am reporting an unresolved safety issue involving my 2019 Nissan LEAF subject to NHTSA Recall 24V-700. This recall identifies a battery defect that presents a fire risk and requires avoidance of Level 3 (CHAdeMO) charging. There is currently no remedy available and no repair timeline. This restriction significantly limits the usability of the vehicle, wh... Read more
Incident date: Apr 20, 2026
My vehicle is included in the correct year range and shows the same symptoms as NHTSA ID Number: 16V911000. The airbag light is also on and I am worried that it will not operate properly in an accident. I contacted the local Nissan Dealer and they said there were no recalls on this vehicle. They also told me that no recalls had been completed on my vehicle. I am concerned that they either missed s... Read more
Incident date: Apr 20, 2024
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at various speeds and attempting to accelerate from a stop, the engine started choking. The vehicle lost automotive power, stalled, and shut off unexpectedly and stalled. The contact waited for a while, restarted the vehicle, and continued driving. The failure became persistent, and several attempts were needed to res... Read more
Incident date: Apr 2, 2026
My 2023 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Apr 18, 2026
The module that controls the car’s electronics is located inside a special protective bag. A hole developed in this bag, and water leaked inside. The module is now completely submerged in water. When we started the car, many error messages appeared, but after we turned the car off and tried to start it again, the car would no longer start.
Incident date: Apr 18, 2026
We have had multiple incidents when the car is at a stop light with the idle stop not active, the vehicle engine will just die. The light turns green and the vehicle is not running, it will take multiple times pushing the start button for it to start back up. This has resulted in multiple almost rear end incidents due to other drivers assuming we would go when light turned green. More recently ... Read more
Incident date: Jan 19, 2026
The fuel door actuator failed. The gas door would not open due to the actuator being seized shut, preventing access to the fuel tank. This vehicle does not have a manual release mechanism, so there was no alternative way to open the fuel door. The dealership confirmed the actuator malfunction. My family’s safety was put at risk because we were unable to refuel the vehicle. The incident occurre... Read more
Incident date: Apr 1, 2026
VEHICLE FAILS TO CHARGE. Receiving error message that the vehicle fails to accept a charge. I've attempted charging using 3 separate chargers and all fail. This issue has been in service at numerous dealerships with no resolve. I was able to charge previously at a reduced rate but now the battery will no longer accept a charge and gives me an error message.
Incident date: Apr 20, 2025
The contact owns a 2020 Chevrolet Bolt EV. The contact stated that the vehicle's charge was designed to last for 259 miles, but failed to exceed 100 miles. The vehicle was taken to the dealer and was repaired under NHTSA Campaign Number: 24V812000 (ELECTRICAL SYSTEM); however, the failure persisted. The vehicle recently failed to charge, with an error message that the vehicle was unable to charge ... Read more
VOLKSWAGEN
TIGUAN
(2025) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Mar 11, 2026
The contact owns a 2025 Volkswagen Tiguan. The contact stated that twice while driving 50 MPH, an unknown message was displayed, indicating that the vehicle was not detecting a passenger. The horn inadvertently beeped three times, and the vehicle stalled and lost steering and braking functionality. The vehicle was restarted each time. On the second occasion, the vehicle was taken to an independent... Read more
Incident date: Nov 4, 2025
We think there’s an issue with the abs module and wheel speed sensor because we started having a problem where the brakes wouldn’t work or would stutter. The car would shake real bad it would make an awful grinding sound but normally only when trying to stop at higher speeds or long braking. The only thing that made it stop was to unplug the abs but then other parts of the car stopped working ... Read more
Incident date: Mar 1, 2026
HVAC system heating to dangerous levels and still radiating heat into the cabin even after HVAC system was turned off. To mitigate, direction was changed to feet. Temperatures of over 100 degrees F were observed for sustained periods. Issue is intermittent, however it was reproduced consistently when it was cold outside (cold being cooler than 55 degrees F). I set the temperature to 65 degrees F w... Read more
Incident date: Apr 20, 2025
The contact owns a 2014 Nissan Murano. The contact stated that while driving at an undisclosed speed, the AC compressor became inoperable. The contact stated that the power steering fluid was making an abnormal sound like the fluid was boiling. The message "Maintenance Other" was displayed, and the front air bags warning light was illuminated. The vehicle was taken to an independent mechanic where... Read more
Incident date: Apr 18, 2026
My husband and I were driving down the road on the way home from dinner in the rain when the car suddenly started braking very hard but very quickly. I thought at first that my husband had braked a little too hard all of a sudden, but he said he did not. Before he could tell me that though the dash started lighting up. Brake system failure, electronic parking brake failure, hill start assist probl... Read more
VOLKSWAGEN
TIGUAN
(2018) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Apr 18, 2026
2018 VW Tiguan. The fuel injector harness failed. There is a NHTSA letter stating 2018-2019 Tiguans had this issue and there’s an extended warranty up to 120,000 miles. My Tiguan is at 91,000 miles, but VW is saying the warranty isn’t assigned to my VIN. So there’s a warranty for this exact issue and year, but my vehicle isn’t covered. This warranty obviously needs to be extended by build ... Read more
VOLKSWAGEN
JETTA
(2019) — ELECTRICAL SYSTEM
Apr 20, 2026
Incident date: Sep 19, 2024
During high temperatures, the electronics in my car will shut off after a few minutes of driving. I will receive 2 possible messages on the display. Sometimes it says, “Ignition switch off, safely stop the vehicle,” or “Starter system faulty, please service vehicle.”
Incident date: Apr 3, 2026
April 3, 2026: my 2025 Subaru Outback Premium (VIN [XXX] , 2,052 miles) suffered simultaneous failure of multiple safety-critical systems due to corrosion on a CAN bus pin in the driver door wiring harness (Subaru part #XXX) at its dash harness connection, caused by water intrusion into the cabin. Trip start: EyeSight, collision avoidance, blind spot, and lane assist all offline; BRAKE indicator i... Read more
Incident date: Apr 2, 2026
I was involved in a collision. The front driver's side hit another car, causing a lot of damage. The surprise was the fire. There is no reason for it to have caught for the way it did. The door was jammed, so resorted to unhooking the soft top, while I caught fire. I opened the top and jumped off the top, crawling away with burns and cuts before the entire engine exploded. I could have still been ... Read more
Crash
Fire
1 injured
Incident date: Feb 12, 2026
My 2019 Kia Stinger GT2 with approximately 25,000 miles has been out of service since February 12, 2026 for diagnosis and repair of a system issue. The vehicle has remained at the dealership for over two months. Multiple repair attempts have been made, including escalation to Kia corporate engineering. Despite these efforts, the issue has not been clearly diagnosed and no permanent repair has bee... Read more
Incident date: Apr 10, 2026
I am submitting a formal safety complaint regarding a failure of the power tailgate system on my 2023 Honda Odyssey. The issue involves water intrusion into the liftgate control system, which has resulted in corrosion and subsequent failure of the power tailgate. This malfunction presents both a safety concern and a significant reliability issue, particularly for a vehicle of this age and mileage... Read more
Incident date: Nov 12, 2002
Low beam headlight bulbs fail consistently every 90-120 days. I've replaced them approximately 20 times in 9 years. This is a common failure across this vehicle line, as noted in many online forums. This is a safety hazard.
Incident date: Apr 18, 2026
The vehicle’s instrument cluster appears to be a non-original unit that may not be correct for the model year. The cluster is responsible for displaying the odometer and communicating with other vehicle systems. After purchase, I observed that diagnostic scan tools could not consistently access or communicate with multiple modules, and an experienced mechanic indicated the instrument cluster may... Read more
Incident date: Apr 19, 2026
While driving yesterday the service high voltage system light came on again. I have brought my vehicle to Honda 2 other times for the exact same issue. They fix whatever the issue is and the problem happens again. That last time it was about a month after bringing it to them but this time is has been 3 possibly 4 months but I have have the car less than 1 year.
Incident date: Apr 14, 2026
Engine shut off while making a turn. Took car to mechanic and he stated that the car did not display any error messages. The car also over heated while driving in freeway.
Incident date: Apr 16, 2026
Vehicle at dealership a third time for same issue relating to U1412 code associated with ABS system. First time it was towed on 1/19/2026 and second time I took it to the dealership before it required towing on 3/26/2026. This time the truck required towing again after not being able to go into gear or being able to turn it off. Multiple warning lights on the dash. Still waiting for diagnosis but ... Read more
Incident date: Mar 26, 2026
Second incident relating to U1412 code where ABS related warning lights coming on. On 1/19/26 it had the same issue but was towed due to undriveable and would turn off. This time I drove straight to Dodge dealership where they got the codes, unlike last time due to batteries dead. Ram performed two flash updates and felt issue was fixed. Car is currently at dealership for third incident of same na... Read more