Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 187,860 complaints — component: ELECTRICAL SYSTEM
Incident date: Apr 17, 2026
I was driving on the highway when the car suddenly flashed a “check power supply” warning and then immediately shut down. I was traveling approximately 55 mph when the car came to a sudden stop and I was almost rear-ended as a consequence. I was not rear ended because I had a wide shoulder to immediately pull over onto, but if this had happened in a location without a shoulder, it likely would... Read more
Incident date: Apr 22, 2026
This is for recall 25s89/ NHTSA 25V572. Took my car to the dealer and they confirmed and found C1001:01. They refused service and blamed a faulty wire harness. They stated fixed points which indicates tampering or previous repair which I am the original owner and have never had electrical work done on the vehicle. They are trying to charge me $1700 for a wire harness and refusing to do the safety ... Read more
Incident date: Sep 13, 2025
The vehicle listed has an unfixable defect (water valve/coolant issue) that creates a safety hazard in an electric vehicle, BMW, the manufacturer has failed to provide a remedy within a reasonable timreframe. AC Coolant valve and high voltage battery are part of the same loop which make this vehicle a safety hazard. The No fix as of today. Authorized BMW dealer feedback: ROAD TESTED WITH CUSTOM... Read more
Incident date: Sep 4, 2024
The following issues started in September 2024, however, they continue to be a problem and safety concerns. 1. The all doors of this vehicle has complications with opening as the lock and latch assembly fails. This causes issues with the doors locking or opening appropriately. It also causes central locking error code to be alerted. REPLACEMENT OF DRIVER FRONT DOOR LOCK/LATCH ASSEMBLY DUE TO MECHA... Read more
Incident date: Apr 1, 2026
I own a 2025 Acura RDX with an open EPS recall involving potential loss of power steering assist due to improper software calibration. I live in Bozeman, Montana, far from the nearest Acura dealer. Acura customer care and escalated supervisor offered no reasonable accommodation. Completing this safety recall requires substantial long-distance travel and lease mileage to repair a manufacturer defec... Read more
FORD
BRONCO SPORT
(2024) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Apr 22, 2026
My 2024 Ford Bronco Sport has had an open unrepaired safety recall (Ford 25S76 / NHTSA 25V467) for about 10 months. The recall states that a fuel injector may crack and create an under-hood fire risk. There is still no repair remedy available. Ford and the dealership have stated that they are trying to develop a solution until June 2026. This effectively means I am being told to continue driving ... Read more
TOYOTA
CAMRY HYBRID
(2026) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Dec 15, 2025
The manufacturer has no solution to the recall of my vehicle. I cannot drive the vehicle due to a risk of the powertrain shutting down or worse, a fire. It’s been months that I cannot use the vehicle. I think the manufacturer should buy the vehicle back.
Incident date: Apr 18, 2026
There is an open recall for 2014 -2016 Jeep Cherokees for a problem with the power liftgate module. My vehicle is a 2016 Cherokee but it is not included in the recall. The liftgate module in my vehicle is being replaced right now for the same issue in the recall , water intrusion. I would like to know why vehicle is not included in the recall .
Incident date: Feb 1, 2026
Intermittent 4wd servicing displaying with no error codes when diagnosed. Loss of acceleration when displayed. Additionally there is a small vapor leak that cannot be found and the
HYUNDAI
IONIQ PLUG-IN HYBRID
(2019) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Apr 3, 2026
Supplemental to my complaint filed April 18, 2026 regarding Dick's Hillsboro Hyundai (dealer code OR035). The dealership's Service Manager (Robin Farr) provided me with an HMA training report from Hyundai's internal system. Every staff member is listed at "Certified": the baseline tier. No one is above this level. No EV/HEV-specific certification is indicated for any individual. Despite this, th... Read more
Incident date: Feb 4, 2026
My infotainment screen makes a loud buzzing noise at least 3days per week, and then it shuts down and reboots itself, this happened several times while backing out of parking spots and I lost my rear view camera, also sometimes while driving on the Highway both of my blind spot monitor lights on my mirrors will come on and my truck will display BMS malfunction and this stops my adaptive Cruise and... Read more
Incident date: Apr 22, 2026
“Electrical system malfunction- Please park vehicle safely”popping up on the dashboard. This is the second incident of such. Then “ a low battery charge “ warning while charging the car. Warning adds “ battery will charge while driving”. We called the dealer the first time and told to monitor but ok to drive. Then today while traveling almost 3 hours away from home, message pops up aga... Read more
MERCEDES-BENZ
GLE 350
(2018) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Dec 31, 2025
Mercedes-Benz USA, LLC; Case: XXX My concerns has been denied and overlooked by Mercedes-Benz USA, LLC multiple times since Jan 2026--interims of defective electric system causing sudden locking of steering wheel and shut down car , due to malfunctioning electric system resulting in car crash into another parked car on the street, took car to auto body shop who diagnosed gas gauge misread as empt... Read more
Crash
1 injured
1 deaths
Incident date: Apr 16, 2026
My 2018 Ram 2500 was involved in a collision with another vehicle. The vehicle in front of me had to slam on their brakes for an object in the roadway. When I slammed on my brakes, the ABS and Traction Control lights lit up on the dash, my tires locked up, and I skid approx 100' and rear ended the vehicle in front of me. There was no shoulder to pull off to and oncoming vehicles in the other lane.... Read more
Crash
MITSUBISHI
OUTLANDER
(2022) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Apr 20, 2026
Battery issues, car uses excessive power causing battery to fail. This has caused car to stop working completely while driving. I’ve seen several forums with the same complaints. This stalling out and loss of all electronics while driving is extremely dangerous. This has occurred multiple times since I’ve owned this vehicle.
Incident date: Apr 1, 2026
Instrument Cluster/Dash panel electrical is shorting out and glitching while driving. Lights and messages go off while driving and then when the computer/vehicle resets the codes and lights go away. Then come back again. Garage checked out and could not find any electrical issues with Battery or Alternator and points towards the instrument cluster.
Incident date: Jan 2, 2026
The safety features connected to the camera and vehicle sensors have all stopped working. Every time I start my car, multiple lights come on and dashboard messages that cruise control, lane assist and collision prevention systems are not working. The dealership quoted me $2300 to fix and said new sensors/computer system would need to be put in and calibrated. I tried putting a new battery in, whic... Read more
Incident date: Apr 19, 2026
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 5 MPH on the driveway and depressing the brake pedal, the brake pedal went to the floorboard, and the vehicle failed to respond as intended... Read more
Incident date: Dec 30, 2025
After having the 68C recall completed on December 30, 2025, my 2025 Jeep Wrangler Rubicon 4xe has experienced a significant and consistent reduction in power while operating in electric mode. Prior to the recall repair, the vehicle performed as expected. The issues began after the repair was completed. Problems post recall include: -Sluggish and weak acceleration in electric mode -No acceleration... Read more
Incident date: Sep 1, 2025
The head unit quit working around 98k. The head unit is the radio, and screen which includes the back up camera. From what we have been told and find online, this is a known problem with them and affects other models as well. For the most part the head unit doesn't work but once in a while, once a month, it comes on but shows the Chevy logo on the screen which is odd because it is a GMC. Once you ... Read more
Incident date: Feb 15, 2025
I have owned my vehicle for nearly 18 months and absolutely NO ACTION has been taken on Honda's part to remedy this solution with the capacitor in the circuit board of the front passenger seat weight sensor. Tired of waiting! I want results. This could lead to the front passenger frontal and knee airbags deploying unexpectedly.
Incident date: Apr 22, 2026
I own a Hyundai Elantra with approximately 103,000 miles. The vehicle has developed an intermittent issue where the engine will suddenly stall while driving. This most often occurs when I am decelerating and turning, such as when entering or navigating roundabouts. At the time of the stall, multiple warning indicators appear simultaneously, including the check engine light, battery warning light,... Read more
Incident date: Sep 12, 2025
Have been waiting for several months for Ford to remedy BOTH recalls. There obviously is no important reason for them to be productive and do the right thing so this issue will likely never be resolved unless I take action and file a complaint. The two issues are not even that critical so I further don't see why action has not been taken. 1. Interior A pillars separating. 2. Back up camera scree... Read more
Incident date: Apr 1, 2026
The contact owns a 2020 Honda CR-V. The contact stated that while driving in a parking lot and depressing the brake pedal, there was a clunking sound coming from the braking system before the brakes became inoperable. The contact forcefully depressed the brake pedal, and the vehicle eventually came to a stop. The vehicle was taken to the dealer, where it was diagnosed with an electrical wiring sho... Read more
Incident date: Jan 5, 2026
The vehicle has two display panels, molded into a single frame. There is an infotainment panel on the right that handles music, maps, and phone interaction. There is an instrument panel on the left. The infotainment panel has not issues. The instrument panel blanks out for 3 - 5 seconds every few minutes, and then reappears. Occasionally the words "No SIgnal" in big red letters will appear. Occ... Read more
Incident date: Apr 10, 2026
The vehicle experienced a failure of the steering system, specifically the steering gearbox. The steering intermittently sticks, binds, and resists input, followed by sudden release, causing unpredictable response and difficulty maintaining control. The vehicle also pulls unexpectedly, creating a serious safety hazard, especially at highway speeds. The vehicle is unsafe to operate and is currently... Read more
CHEVROLET
SILVERADO 2500
(2023) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Mar 7, 2026
The entire infotainment system has gone black. Nothing shows on the screen. This is a safety issue as it does not show blind spot monitoring, heads up display, lane change warnings, allow hands free calling, gps, and much more. None of the safety features are available with a trailer hookup as well. We have taken it to a certified Chevrolet dealer who has said the truck was the 6th one that they h... Read more
Incident date: Apr 16, 2026
While driving in the far left fast lane at approximately 70mph the vehicle suddenly began to show multiple malfunctions to include the following but not the complete list. Malfunctions noted High Voltage Malfunction, Chassis Malfunction, Suspension Malfunction, Driver Assist Malfunction. The vehicle then proceeded to slow down and I lost acceleration. Another alert showed regarding auto-braking. ... Read more
Incident date: Apr 13, 2026
car inverter failure, 2013 civic hybrid inverter recall for said year but refuse to include in recall lemon
Incident date: Mar 16, 2026
My vehicle has been in the possession of Koons Kia of Owings Mills since March 15, 2026, for diagnosis and repair of this issue, with service beginning March 16, 2026. During this time, the dealership has replaced the 12-volt battery and performed a software update; however, the defect has not been corrected. On April 10, 2026, I was notified that the vehicle was ready for pickup. When I arrived ... Read more
Incident date: Mar 2, 2026
I am reporting a serious safety issue involving my 2011 Chevrolet Malibu LS related to the electronic stability control (ESC), traction control, and electric power steering systems. My vehicle is currently experiencing the following problems: * “Service ESC” warning message * “ESC Off” displayed * Traction control disabled * Electric power steering warning * Airbag warning light illumina... Read more
MERCEDES-BENZ
EQB 250+
(2023) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Apr 8, 2026
I am the owner/lessee of a 2023 Mercedes-Benz EQB 250+ (VIN: [XXX] ) affected by NHTSA safety recall 26V073 — a high-voltage battery fire risk defect that has failed three separate repair attempts. I am filing this complaint to document Mercedes-Benz USA’s failure to provide an adequate remedy under federal recall regulations. Background: Recall 26V073 was issued three separate times — first... Read more
Incident date: Feb 27, 2026
The car lost power while driving and an electrical warning was displayed on the screen. The issue was later diagnosed as a failure of the ICCU and blown fuse that had been previously recalled and replaced. Now it needs to be replaced again.
Incident date: Apr 14, 2026
On April 14, 2026, my 2019 Hyundai Sonata was parked at a retail store parking lot. Returning from the store, I attempted to start the car, and it did not start. I attempted to start it again, and I saw smoke coming out from under the hood. I immediately exited the vehicle and opened the hood. I saw open flames coming out of the engine area, about 4” high. I called 911 and waited about 10 minute... Read more
Fire
Incident date: Apr 22, 2026
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the manufacturer was providing one part per week to the dealers. The contact stated that the manufacturer had exceeded a reasonable amount of ti... Read more
Incident date: Mar 3, 2026
The traction control light, the service AWD light and the abs light are all on, the horn stopped working, the buttons on the steering wheel stopped working, the backup camera stopped working, the air in the back portion of the vehicle turns on randomly-and the temp to the back randomly adjusts on its own and the heated steering wheel control shuts off and doesn't work. I brought it in to the deale... Read more
Incident date: Jul 24, 2025
Complete shut down of all electrical associated components while driving on highway Loss of power steering loss of braking loss of ability to accelerate transmission failure loss of lane detection, loss of car detection. Diagnosed as , faulty alternator recall repaired and continuation of same electrical failures despite six additional repairs Multiple failures of all electrical components on ... Read more
MERCEDES-BENZ
E300
(2017) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Apr 21, 2026
My car is not accelerating when I shift into drive or reverse. It says “reversing not possile-service required” error. Out the blue. There is a known recall on these model cars but Mercedes benz is saying its vin specific and mine is not covered even though I am experiencing the exact same issue. Recall date- 2017-02-07 Recall no. 17V078000
Incident date: Apr 8, 2026
Truck downshifted to first gear from about 35 mph with no warning, and would not shift back, until it was shut off. I was in middle of road. No warning lights came on prior to this happening. The dealer confirmed a recall for this problem but my truck is a 2013 and recall currently is for 2014 forward. I never received a recall notice on my truck and the estimate to have it fixed is about $1700... Read more
Incident date: Apr 5, 2026
I have a 2013 Jeep Wrangler with 180,000 miles. I never off road the vehicle, but after driving on a dirt road, the stability control kicked in during a turn. At the start of the next drive after that, there were 3 lights on the dashboard: brake, ABS, stability control. Connecting the JScan app to the vehicle, the ABS module is completely unresponsive and the vehicle gives a C2200 error code. ... Read more
MERCEDES-BENZ
EQB 300 4MATIC
(2022) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Feb 6, 2026
Mercedes-Benz is taking 6 to 8 months to replace the high-voltage battery due to the recall mentioned below. Even after an 8-month wait, no guaranteed ETA is provided to resolve the issue. Manufacturer Recall Number2026020004 NHTSA Recall Number26V073 Recall StatusRecall Incomplete, remedy not yet available Summary Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determi... Read more
KIA
CARNIVAL HYBRID
(2025) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Apr 6, 2026
4/6/2026 vehicle stalled in traffic multiple times, entered "Limp Mode", unable to accelerate after stopping or after deceleration. I had to press the gas to the floor to get the vehicle to move. While driving, if I had to brake or lay off the gas at all, the vehicle would not accelerate back to the original speed quickly. This put myself and my four children at risk of being rear-ended. I dro... Read more
JEEP
WRANGLER 4XE
(2024) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Oct 15, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V710000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving at slower speeds, the vehicle suddenly experienced a loss of automotive power. No warning light was illuminated. The vehicle was taken to a local dealer, where an ... Read more
Incident date: Apr 21, 2026
The power steering will intermittently go out when traveling down the roadway and when making right and left hand turns. Once the power steering goes out there is an alert triggered and the alerts the driver the power steering assist is malfunctioning and the steering wheel is very difficult to control or turn and jerks the steering wheel. Also, the power steering will re-engage and return to norm... Read more
MERCEDES-BENZ
E 450
(2023) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Sep 1, 2025
The contact owns a 2023 Mercedes-Benz E450. The contact stated that while driving at various speeds with the cruise control activated, a yellow "Active Lane Keeping Assistance is Inoperable" message was displayed, followed by a red "Emergency Braking to Begin" message displayed on the instrument panel. To prevent the failure, the contact immediately deactivated the cruise control. The dealer was n... Read more
Incident date: Apr 15, 2026
When braking the car jumps then brakes, the electrical system flickers sometimes and it won’t go into gear. If not used for a couple days a warning comes on. This has happened 2 times despite buying a new battery is what the dealership said it needed. Now it’s in the shop again for the same thing and not once did they tell me about the recall and now charging me for the software updates from t... Read more
CHEVROLET
SILVERADO 1500
(2023) — ELECTRICAL SYSTEM
Apr 22, 2026
Incident date: Apr 21, 2026
In 2024 there was a recall for the tailgate locking mechanism - We did not receive that recall - but the part went bad causing the battery to drain - and it had to be repaired. We had to pay for the service $500.00 - We I asked the dealership about this recall they said it did not include my vehicle. But it was indeed that part that went bad. I lease the truck - I had every intention of purchasing... Read more
Incident date: Apr 10, 2026
ICCU failed after 49,059 miles. Levels 1&2 charging do not work. I must use DCFC to charge the car.
Incident date: Jan 13, 2026
The vehicle’s ICCU unit stopped working out of the blue. This happened on a busy intersection and the car came to a sudden and violent halt. Luckily we were not involved in an accident. It’s a very well known issue with these vehicles and it’s really criminal that Kia has done nothing to fix it. They just change the ICCU unit and then it happens again.
Incident date: Feb 6, 2025
NHTSA COMPLAINT (VERY IMPORTANT – SAFETY FOCUSED) Subject: Safety Complaint – BMW X7 Electrical Defect and Fire Risk (VIN: [XXX] ) To the National Highway Traffic Safety Administration, I am submitting a formal safety complaint regarding a 2020 BMW X7 xDrive40i affected by Recall No. 24V-576 (Engine Starter Defect). My vehicle has experienced: •Sudden battery failure •Electrical system mal... Read more
Crash