Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 187,860 complaints — component: ELECTRICAL SYSTEM
Incident date: Dec 23, 2025
All of my service lights light up on the dashboard. A few times now, my car has stopped or the gas pedal doesn’t want to work in the middle of the road when the car was already running.
Incident date: Jul 1, 2025
The cars Emission Systems and Parking Brake lights come on, and the dealer can not diagnose this issue properly. I have taken it in 4 times, and it continues to happen. I fear the parking brake coming on while driving.
Incident date: Apr 30, 2026
While driving my truck under normal conditions and using the turn signals as expected, I noticed an issue after parking in my driveway. The turn signals began activating automatically without any driver input, alternating from left to right approximately every 5 seconds. The behavior stopped once I manually engaged the turn signal lever. My truck is one year old - Video Link [XXX] INFORMATION... Read more
Incident date: Apr 20, 2026
The battery is charged but will not start. It says pull over safely before it goes completely dead.i can jump the battery but it does not continue after being turned off. Slow and hard turning.
GMC
SIERRA 1500
(2019) — ELECTRICAL SYSTEM
May 1, 2026
Incident date: Apr 30, 2026
Very frequently, the rear view camera will stop working, glitch and go black. Then give the message, camera is unavailable
Incident date: Apr 27, 2026
The contact owns a 2025 Kia Telluride. The contact stated that on multiple occasions while driving at an undisclosed speed, the vehicle lost motive power with an EMS warning message displayed. The vehicle was able to restart after multiple attempts. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approxima... Read more
FORD
BRONCO SPORT
(2021) — ELECTRICAL SYSTEM
May 1, 2026
Incident date: Apr 30, 2026
I purchased this vehicle from McGrath Kia in [XXX] . The fuel line recall kept me from picking up the car the day of purchase as was indented and stated. This was deception because they knew about the recall even know they waited for me to sign the contract before telling me. This was verified by another sales person at Kia. The current problem is electrical with the 12 volt battery discharging to... Read more
Incident date: Feb 11, 2026
Drove roughly an hour from Roseville MI to Temperance MI. Car was fine. No issues on the drive. Gauges were all fine. Got to my friend’s house and took my stuff inside. Came back out immediately and saw dark smoke now coming from the hood. Attempted to open, but couldn't unlatch the hood after it was popped. Saw flames and called 911. Entire car burned down to the back seats. Car seat, Reading g... Read more
Fire
Incident date: Aug 24, 2025
The vehicle is a Jeep Wrangler 4xe with approximately 43,000 miles experiencing a recurring electrical system malfunction involving the Body Control Module (BCM) and LIN communication network. The vehicle is currently at the dealership and is available for inspection upon request. The failure involves multiple electrical circuits and communication loss between modules, confirmed by dealership dia... Read more
Incident date: Apr 30, 2026
Sunroof material when opened sags down and blocks drivers rear view this needs to be a safety recall!
Incident date: Apr 1, 2026
I am writing to formally report that the manufacturer of my vehicle is refusing to repair a safety issue covered under an active recall. My vehicle is subject to Manufacturer Recall Number SC356. I brought my vehicle to an authorized dealership for inspection and repair as instructed.However, after evaluating the vehicle, the manufacturer/dealer informed me that the issue cannot be repaired. I a... Read more
LAND ROVER
RANGE ROVER
(2023) — ELECTRICAL SYSTEM
May 1, 2026
Incident date: Mar 1, 2026
The contact owns a 2023 Land Rover Range Rover. The contact stated that while his wife was driving at an undisclosed speed, the lost motive power and inadvertently shifted to park (P). Several unknown warning lights were illuminated. The transmission failed to shift out of park (P). The contact stated that the failure occurred twice. The vehicle was towed to the dealer, who was unable to duplica... Read more
Incident date: Apr 29, 2026
The contact owns a 2023 Toyota Highlander. The contact stated that the instrument panel had been inoperable for approximately 5 months. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had e... Read more
Incident date: Jan 6, 2023
Volvo has failed to repair or compensate me for the NHTSA Recall 25V-179. I received a notification of te recall in a letter dated May 14, 2025. I have repeatedly visited the local dealership as well as called Volvo Customer Care. Today, in a conversation with a Volvo Customer Care representative, I was told there is no timeline for the batteries to be replaced. I would like Volvo to rectify th... Read more
JEEP
GRAND CHEROKEE
(2014) — ELECTRICAL SYSTEM
May 1, 2026
Incident date: Apr 23, 2026
The contact owns a 2022 Subaru Outback. The contact stated that while coming to a stop on several occasions, the vehicle unexpectedly stalled. Several unknown warning lights were illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer. The contact was informed that the battery was functioning properly. The vehicle was not diagnosed or repaired. The manufacturer was m... Read more
Incident date: Dec 1, 2025
The contact's husband owns a 2025 Jeep Compass. The contact stated that while driving at undisclosed speeds, the vehicle came to an abrupt stop on several occasions. The ABS and several other unknown warning lights were illuminated. The vehicle was taken to a dealer; however, the failure could not be diagnosed, but an unknown recall repair was performed; however, the failure recurred while driving... Read more
Incident date: Apr 25, 2026
I am filing this complaint regarding NHTSA Recall 26V103 (Manufacturer Recall R10362) for my 2025 Volvo EX30, VIN [XXX] . The recall was issued February 18, 2026 for a fire, overheating, and smoke safety risk due to potential overheating of the High-Voltage battery cell. The remedy requires battery module inspection and replacement, however Volvo has acknowledged that no replacement parts are ava... Read more
Incident date: Apr 25, 2026
On April 25, 2026, while the vehicle was stopped at a red light on [XXX] , the vehicle suddenly became inoperable and displayed multiple warning messages and warning lights. The warning messages included “Brake System Problem” and “Auto Idle Stop System Problem.” Additional ABS/VSA, battery/electrical, and system warning lights were also displayed. The vehicle was occupied at the time, inc... Read more
Incident date: Mar 30, 2026
I am submitting a formal complaint regarding a safety-related issue with my 2025 Ford F-150, 5.0, that began immediately following recent recall service on the brake booster system. Since the recall work was completed, the ABS system has been producing a loud electrical rattling or grinding noise during vehicle takeoff. This noise is consistent and occurs at low speeds when accelerating from a st... Read more
Incident date: Oct 3, 2022
The contact owns a 2025 Honda Odyssey. The contact stated that while driving approximately 20 MPH, the vehicle inadvertently shut off in the middle of the road. There was no warning light illuminated. The vehicle was immediately restarted and driven to the residence. Additionally, while at a complete stop at a red traffic light, the engine Auto START/STOP system failed to restart the vehicle after... Read more
Incident date: Dec 1, 2025
I have 2 different issues. One is the passenger rear door not wanting to open sometimes from outside sometimes from inside. Then sometimes it won't unlock and sometimes it won't lock. This issue started about 3 months ago. Second is my clock time both on the dashboard and the one where the radio/GPS shows it goes crazy from time to time. I just didn't know it was something we could report. This h... Read more
Incident date: Mar 1, 2026
The contact owns a 2025 Ram 1500. The contact stated that while operating the vehicle, the instrument panel became inoperable. Additionally, the contact stated that upon shifting from reverse(R) to drive(D), the vehicle failed to respond. The vehicle was restarted and shifted to drive(D), and the vehicle responded as intended. The contact stated that the failure was a recurring failure. The manufa... Read more
Incident date: Mar 30, 2023
Purchased the 2020 Jeep Wranger on January 9, 2025 with less than 50K miles on it and still under warranty. Around March 2020 the instrument panel began to glitch and by April it was completely blank. I had it diagnosed by Eddys Jeep in Wichita Kansas who gave me a price for repair but parts were on back order. I then took it to my mechanic who ordered the parts which have been on order for ove... Read more
Incident date: Mar 1, 2026
My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Apr 17, 2026
The contact owns a 2025 Hyundai Ioniq 6. The contact stated that while reversing out of the garage, the vehicle suddenly stalled, with the message "12-Volt System Deactivated" displayed. The vehicle was towed to the local dealer, where it was diagnosed and determined that the computer control module had failed and needed to be replaced. The contact stated that the computer control module failure w... Read more
Incident date: Apr 23, 2026
The contact owns a 2013 Cadillac XTS. The contact stated that several codes will intermittently illuminate on the vehicle, such as code 813, which refers to a transmission communication failure; a malfunction with the Instrument or Cluster (IPC); and code 62, which refers to the Body Control Module (recalls 13 and 158). The Power Steering, Drive Carefully, and Suspension warning lights would ill... Read more
Incident date: Apr 22, 2026
Honda put out a software update in March and found out Midway through that there was an issue with it so they stopped it on their end. My car unfortunately is experiencing an issue which the nhtsa apparently 23- 036, 044 and 045 I do not have systems updates menu I don't have a connection menu my car cannot receive a Wi-Fi signal or a Bluetooth signal it can only transmit a Bluetooth signal and Wi... Read more
TOYOTA
RAV4 HYBRID
(2026) — ELECTRICAL SYSTEM
May 1, 2026
Incident date: Apr 30, 2026
The 2012 Honda odyssey alternator caught on fire after the battery light came on which luckily I, the driver, was able to put out. The next day I towed the vehicle to Boyd Honda Auto in Oxford, NC, where they confirmed with diagnostic that the alternator was overworking and that there was a seeping spool valve. This seeping spool valve is a manufacturer’s defect.
Fire
Incident date: Apr 3, 2026
I am submitting this complaint to report serious, recurring, and potentially dangerous safety defects involving my 2024 Chevrolet Trax. Timeline of Safety-Related Mechanical Failures: March 12, 2026 – First Highway Safety Incident While driving to work on [XXX] [XXX] ight activated, and the vehicle began to hesitate during highway operation. This occurred during my daily commute at highway spee... Read more
CHEVROLET
SILVERADO 1500
(2015) — ELECTRICAL SYSTEM
Apr 30, 2026
Incident date: Apr 28, 2026
From the time of purchase we have had an issue with the fuse blowing when we retracted the kitchen slide. We have had our Brinkley 5th wheel in for service at approved Brinkley locations for this issue multiple times with the issue reproduced. Service has occurred for this issue from March 2024 until April 2026. In April 2024 when we picked up the trailer we were told by Mike Thompson dealershi... Read more
CHEVROLET
SILVERADO 1500
(2015) — ELECTRICAL SYSTEM
Apr 30, 2026
Incident date: Apr 28, 2026
While driving at approximately 45 mph, the steering system suddenly failed without any warning. The steering wheel became extremely stiff and nearly impossible to turn, resulting in a sudden loss of control of the vehicle. I was unable to safely steer, especially when attempting to turn right, which nearly caused a crash. There were no warning lights, alerts, or prior symptoms before this failure.... Read more
Incident date: Apr 30, 2026
The failures are intermittent but recurring, and I have personally experienced them multiple times under normal driving conditions. The dealership has not been able to reproduce the failures consistently, and Mazda has provided no inspection, no investigation, and no acknowledgment of the issue despite multiple attempts to contact them. In addition, numerous other 2026 Mazda CX‑5 owners are repo... Read more
Incident date: Apr 30, 2026
With the recent completion of recalls 68&78c , and a new HV battery, APPEARS TO ME, thatJeep has changed the software for the throttle response when in electric mode. The result creates a safety hazard as you lose pedal response and power when the battery reaches below 35% or about 9 miles remaining. On the highway the jeep loses all power and will not accelerate over 62 mph. And the same around t... Read more
Incident date: Apr 28, 2026
Sunroof exploded Would not go into drive or neutral Lost all power going 75mph going down highway Brake went all the way down to floor and shuts off wouldn’t start back up for about 5 min Was stuck in reverse world not go into drive until I shutdown vehicle and waited a few minutes on a busy street And then today lock/unlock button was opening and locking while driving down street and scree... Read more
Incident date: Mar 29, 2024
Unresolved Safety Defects & Request for Buyback/Replacement - 2024 Dodge Hornet GT Dear NHTSA I am writing to formally demand a resolution regarding a persistent and life-threatening safety defect in my vehicle, purchased from Gary Barbera Autoland. Since the time of purchase, this vehicle has experienced repeated electrical malfunctions causing a total loss of power, including the failu... Read more
Incident date: Apr 30, 2026
Hello, My name is [XXX] , and I have been experiencing loss of battery driving range and performance since I purchased my preowned VW ID.4 Pro in February 2025. When I charge the battery to 80% at home and then drive(normal) to a location 20 miles away, I observe losing approximately 40-60 miles, regularly. I use the regenerative braking as much as possible to help restore some of that mileage los... Read more
Incident date: Mar 9, 2026
[XXX] purchased a 2025 Audi Q6 e-tron (VIN: [XXX] ) on July 10, 2025. **Dec. 1–8, 2025 (4,236 mi):** Brought to Audi Denver with lane assist/front collision unavailable, driver profile error, and instrument cluster restarting while driving. Service Advisor Jeremy Bylsma diagnosed software issues and performed a KD2 update per TSB 2077141/4. Loaner provided. **Jan. 6, 2026 (4,773 mi):** Return... Read more
Incident date: Mar 9, 2026
On March 9, 2026, I brought the vehicle to BMW of Fairfax for a scheduled appointment. In the week leading up to the visit, the vehicle intermittently failed to start and required jump-starting using a portable battery starter. Despite this issue, the car drove normally, showed no warning lights or error messages, and had approximately 69,000 miles on the odometer at the time. After jump-sta... Read more
Incident date: Apr 6, 2026
The 2026 Ford Bronco Outer Banks instrument cluster has gone blank on two occasions (4/3/26 and 4/23/29). The first time the service department at Joe Mahan Ford, Paris, TN reported the display returned when connected to thier computer, but kept the Bronco for several days trying to replicate the condition. I returned it to the dealer for the same fault on 4/27/26 and it is still in the shop. With... Read more
Incident date: Apr 20, 2026
The contact owns a 2022 Polestar 2. The contact stated that while the vehicle was parked and turned off, the door locks became inoperable. The contact was unable to enter the vehicle without using the key fob. The contact stated that on one occasion, entry was only possible through the trunk after manually engaging the trunk latch. The contact further stated that the failure recurred, and during a... Read more
Incident date: Apr 20, 2026
The fuel injection system failed, specifically causing a cylinder 1 misfire (DTC P0301). The component is currently installed in the vehicle and available for inspection. The vehicle experienced a sudden loss of power and violent shaking while driving in traffic, creating a high risk of a rear-end collision or being stranded in a dangerous intersection. Multiple safety systems (VSA, Braking Assist... Read more
Incident date: Mar 15, 2026
Vehicle: 2012 Ford Escape Issue: Loss of steering assist while driving While operating my vehicle, the power steering assist suddenly fails, making the steering wheel extremely difficult to turn. This creates a dangerous driving condition and significantly increases the risk of an accident. This issue appears to match known problems with the electric power steering system in this vehicle, which... Read more
Incident date: Apr 30, 2026
When turning on the car, a message pops up on the dash and will not go away. Dashboard says “ service safety restraint system”
Incident date: Apr 3, 2026
There has been a NHTSA recall for AWD module on 2021 and some newer Bronco sports. The letter in reference to this problem dates 4/9/2021 to include only certain VIN at the time based on manufacturing sites. I feel there has been an underestimation of vehicles/parts affected on this recall based on the fact that it included very limited vehicles only 4 month into production. There have been sever... Read more
Incident date: Apr 26, 2026
1. The repair work was done at San Leandro Hyundai service department. I do not have the parts that were worked on. 2. Fortunately, both incidents happened when the car was parked at home. The unpredictable nature of the issue though, raises safety concerns as it's unknown when the car is going to die. 3. I have repair orders from San Leandro Hyundai service department of the error codes and repai... Read more
Incident date: Apr 30, 2026
Our infotainment system stopped working and when we took it one of Acura’s authorized dealers they told us that back half of the car is flooded and that has shot down all the electronics including the infotainment system. They also gave me a bill of $10K USD to fix the leak and replaced damaged electronics. Their argument is that the car was parked outside and that caused this issue. This has ne... Read more
GRAND DESIGN
SOLITUDE
(2021) — ELECTRICAL SYSTEM
Apr 30, 2026
Incident date: Apr 29, 2026
The contact owns a 2019 Volkswagen Jetta. The contact stated that whenever the vehicle was exposed to high-temperatures, the instrument panel failed to function properly, rendering the speedometer and turn signals inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V604000 (Electrical System); howe... Read more
Incident date: Nov 30, 2024
The 2023 Toyota Tundra Hybrid’s powertrain design may be insufficient to maintain basic safety maneuvers (specifically "limp mode" or emergency clearing) during an engine failure while operating under high-load conditions in mountainous terrain. This creates a life-threatening hazard for the occupants and other motorists. Statement of Fact: As an owner of a 2023 Toyota Tundra Hybrid, I primar... Read more
Incident date: Oct 1, 2025
The factory Heads Up Display (HUD) on my 2024 Toyota Tacoma Limited (VIN: [XXX] ) intermittently resets its motorized vertical position to the fully raised/home position, most often triggered when unlocking the vehicle and opening the driver door. The HUD panel actuates upward without input, partially removing projected speed, navigation, and driver-assist data from the driver's sightline. The com... Read more
Incident date: Mar 19, 2026
The start/stop switch on my 2015 Honda Fit failed — a known defect acknowledged by Honda through Service Bulletin A20-098. A faulty start/stop switch creates serious safety hazards including the inability to start the vehicle in an emergency, becoming stranded in dangerous locations such as intersections or highways, and potential inability to shut the engine off. My vehicle is UNDER the mileage... Read more