Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
LAND ROVER
RANGE ROVER SPORT
(2015) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Dec 29, 2025
I had the backup camera harness recall performed on my 2018 Honda Ridgeline on 09/06/2023 by Honda of Escondido , CA. (See attached invoice of recall work performed.) On 01/27/2026, the backup camera failed to appear on the dash screen when the vehicle was in reverse. I restarted the vehicle and the camera view was still not visible on the screen. I drove home and parked the vehicle in my garage... Read more
Incident date: Jan 23, 2026
Visibility / Defogging / Defrosting issues are main safety concerns. Every winter for the last 3 years, the heater fails and blows only cold air. This is intermittent throughout the year, but recurring. With cold-weather driving conditions, it creates an unsafe driving experience when windshield and windows can't defog or defrost properly. The problem has been reported several times to the dea... Read more
Incident date: Jan 3, 2020
I heard a popping sound from behind driver seat when I started the car. A few minutes later a dash warning showed up "stop vehicle and check battery state" followed by a complete loss of power on the road within 3 miles of reduced power driving (I was trying to find a safe spot to turn out of 6 lane road). Vehicle had to be towed to dealer who states the Integrated Charge Control Unit ICCU is not ... Read more
TOYOTA
HIGHLANDER
(2019) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jan 28, 2026
The car became inoperable after a "Check EV" warning appeared. The vehicle had to be towed to the dealership. Fortunately I was able to avoid an accident. The dealer tells me that the ICCU (Integrated Charge Controller Unit) failed which was part of an earlier recall that I took the car in to the dealer for and they only updated software but now the related hardware has failed afterwards. This is ... Read more
Incident date: Jan 1, 2026
The power cable to my battery needed to be replaced from the front to the rear. This seems like the recall NHTSA CAMPAIGN ID: 13V044000 but my car was not listed for it.
Incident date: Jan 25, 2026
On December 29th 2025 my car displayed an alert "Electrical Fault Detected: Please Pull Car Over Safely". I was in rural New Hampshire at the time so continued driving (for about 5 minutes) until I lost all power steering, stability controls and ability to drive the car - luckily by this point I had made it to Gorham, NH. Luckily it was just me in the car and not my family as the temps were below ... Read more
Incident date: Jan 7, 2026
Car manufacturer (BMW) has had a recall (ID 25V636000) for over two months. It requires parking the vehicle outside away from overhanging trees, because of risk of fire. BMW knows what the fix is (replace the starter motor) but has not begun recalling vehicles. Please compel BMW to perform the repair/replacement.
Incident date: Nov 11, 2025
The heat does not work in my Jeep on electric or hybrid and it’s a coolant system failure. The parts fail and Jeep hasn’t been able to fix the problem after two attempts in service. It is frigid and the temperatures have plummeted and there is no heat working in the vehicle. The check engine light has come on indicating that there is an issue and the dealer resets it, but heat not fixed. Y... Read more
Incident date: Jan 28, 2026
The electrical system drains the battery if not driven on a daily basis. Now that it had to be jump started the information screen is not working. With that being said, I have no camera, radio, heat and other displays. There have been many people with the same problem with this model vehicle but nothing is being done.
Incident date: Jan 28, 2026
BATTERY FOR VEHICLE WILL NOT HOLD A CHARGE EVEN THOUGH ONE YEAR OLD. EVEN IF VEHICLE IS DRIVEN THE DAY BEFORE THE BATTERY GOES DEAD DEALERSHIP ADVISES VEHICLE MUST BE DRIVEN DAILY TO MAINTAIN BATTERY DUE TO ELECTRONICS IN HYBRID CONSTANTLY RUNNING. NOTE: VEHICLE GARAGED IN CT. WEATHER ON AVERAGE WAS IN LOW 30 DEGREES MUST USE A TRICKLE CHARGER TO MAINTAIN BATTERY OR A JUMPSTART IS REQUIRED D... Read more
Incident date: Jan 13, 2026
Passenger seat heater either had a grounding issue or shorted out, causing to seat to start smoldering and catching fire, destroying the seat. There has been recalls and lawsuits for this specific issue on this model in other years, but not for this model year.
Fire
Incident date: Jan 1, 2025
Took my 22 Sante fe to the Hyundai dealership to have the blower motor checked since I have no air flow in my car. Dealership informed me that the engine harness needs replaced and that it melted the fuse box under the hood. So, I am not able to replace my blower motor at this time due to the melted fuse box. Dealership also advised that they have seen the same problem in multiple 22 Sante Fe. ... Read more
Incident date: Dec 1, 2024
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted, and an appointment was scheduled, however the contact received notifications from the dealer that the parts were not available. The contact stated that the manufacturer had initiate... Read more
Incident date: Jan 23, 2026
The GM Shift to Park recall has been an issue that has affected various General Motors (GM) vehicles. The primarily impacting Chevrolet models like the Malibu, Traverse, Volt, and the 2019 Chevrolet Blazer. It’s essential to be aware of the problem, its implications on vehicle’s safety, and the steps required to address it. In simple terms, the Shift to Park defect prevents drivers from shutt... Read more
Incident date: Oct 8, 2025
Rear camera and Side camera and infotainment system all do not work. Screen does work because we get the welcome message when starting the car. We brought the car to the dealership and they told us that the screen needs to be replaced (Which appears to be working) at a cost of $5400 which they stated may not fix this issue. In addition we tried to get the fuel recall repaired but they told us th... Read more
Incident date: Sep 11, 2024
The tailgate randomly opens and closes during driving causing contents to fall out of the tailgate and creating a hazard for other motorists and damaging personal property. The tailgate now will not open and there is no manual override to open the tailgate. Certainly a design flaw and now not allowing access to the tailgate. I've contacted 5 local gm/chevrolet dealer service departments and they c... Read more
Incident date: Jan 26, 2026
Recall first announced September 19th, 2024; Nissan has been preparing a 'software' fix for a hardware problem for the last year and almost a half, with no end in sight. I am requesting NHTSA to step in and require immediate action from the manufacturer so that owners can use the full features of their purchased vehicle. NHTSA ID: 24V-700 NISSAN ID: R24B2
Incident date: Jan 26, 2026
The contact owns a 2024 Jeep Wrangler. The contact stated that when attempting to accelerate from being idle, or while driving at various speeds, the vehicle would suddenly jerk, accelerate at an unexpected speed, or fail to accelerate. There was a ticking noise coming from the front end of the vehicle that could be heard when standing outside the vehicle. The Check Engine light and the explanati... Read more
Crash
1 injured
NISSAN
ROGUE SPORT
(2021) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Dec 8, 2025
My 2022 Wagoneer has stalled out 3 times at intersections as a result of the automatic start/stop. This is extremely dangerous! I have been stranded in the intersection 2 out of the 3 times until I was able to turn off/on the vehicle and trouble shoot it.
Incident date: Nov 15, 2025
Low beam headlights delaminated so there is not enough light to see safely at night. I replaced the entire headlight units after just replacing the bulbs to see if that would fix it
Incident date: Jan 28, 2026
Vehicle keeps going into "Battery Saver Mode" and having 12-volt battery not maintaining charge. When the battery gets low, the vehicle beings having various electrical system glitches and drivability issues. This is a well-known issue with Ford Maverick Hybrid trucks and Ford is not fixing the problem. Ford changed the 12 volt battery in the 2025 and 2026 Maverick Hybrids to an AGM design due to ... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jun 24, 2025
While driving at highway speed, 65mph, the 2013 Town and Country shut down. The dash instruments and all internal lighting shut off, the radio shut off and the blower fan for heat shut off. I lost the ability to steer and brake (power steering went out) but managed to maneuver the vehicle to the right lane. The car would not respond to any acceleration attempt. I tried turning the key while co... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jun 24, 2025
-My infrastructure system management has been affected overtime—which covers electronic control units (ECUs), software, and network architecture—are driven by the need to manage increasing system complexity, cybersecurity vulnerabilities, and electronic malfunctions. -My De-icing fluid management system-Has been affected by potential engine damage, reduced structural integrity, and risk of in... Read more
ALFA ROMEO
GIULIA
(2024) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jan 13, 2026
I was driving from getting my daughter from school and felt heat and saw smoke coming from under the dashboard. I immediately pulled over and pulled my daughter out of the car the dashboard became engulfed in flames. I was told by the fire department that it looked like and electrical and fuel issue under the dash. There are known problems with this vehicle catching fire but my cin number when I l... Read more
Fire
Incident date: Jan 27, 2026
Attempted to start 2023 Nissan Altima. Engine did not turn over. Dashboard lights came on and then shut off. No further response. Had Altima towed to Nissan Dealer and after two weeks of sitting at the dealership. We were informed that the BCM unit needed to be replaced and fobs reprogrammed. Cause of BCM FAILURE UNKNOWN.
Incident date: Jan 27, 2026
The ICCU was confirmed to have failed while I was driving.
Incident date: Jan 16, 2026
Driver seat belt gets stuck sometimes or sometimes does not want to click not often but pretty randomly. The driver window control panel also started to smoke for 5 minutes the smoke started coming out the whole driver panel door and caused excessive heat. Seems that something burnt it was smelling like burnt plastic .
Incident date: Jan 16, 2026
Whike driving down the street, the car lost power despite being charged to 95%. An alert went off on screen stating an electric system issue and then stopped in the middle of the road. Between the warning showing up, and car losing full power was less than a minute. There was no opportunity to pull over safely and the car was stuck in the middle of the street until a tow truck was able to come. Po... Read more
Incident date: Jan 9, 2026
We purchased the vehicle in 2020 with appx 33,000 miles. In fall 2023- winter 2024 it began having electrical glitches when the weather was cold. The car will start, but will not shift into gear. It throws alarms such as service Parking Brake, Shifter, Engine, Traction Control and that you must put it in Park. Although it obviously is in park or it wouldn't have started. The dealership kept it ... Read more
Incident date: Jan 27, 2026
Battery is constantly in battery saving mode. It use to do it only when I was on vacation for a week or so. Now it has been doing this every single day for about the last two month.
Incident date: Jan 9, 2026
My car randomly has a battery charging fault. An alert stating “stop safely 12V battery critical charging fault” will just pop up while driving and then put the vehicle in turtle mode. This is an intermittent fault and is likely a false indication. This could cause an accident because it causes the car to slow down. This could happen on a highway.
Incident date: Jan 17, 2026
I am reporting a suspected safety defect involving the Motor Generator Unit (MGU) used in the eTorque system on my Ram 1500. The vehicle experienced an MGU failure that resulted in abnormal electrical behavior, warning messages, and impaired drivability. The vehicle was inspected by an authorized Ram dealership, which confirmed the MGU has failed and requires replacement. The MGU is currently on... Read more
Incident date: Jan 21, 2026
The AC charging for this car stopped working around [XXX]. After 3 trips to the dealership for repair I brought it back a 4th time and because the dealership was unable to repair it they gave me a loaner to use while they tried to figure out the problem. During this time they removed the entire battery from the car, dropped the suspension, experienced the car not being able to go into gear (rever... Read more
LAND ROVER
RANGE ROVER SPORT
(2017) - ELECTRICAL SYSTEM
Jan 27, 2026
Incident date: Aug 8, 2025
I had to replace my 2019 traverse transmission around 105,000 miles but had a shuddering when slowly accelerating or driving since around 70,000 miles. Possibly a programming issue with the transmission control module?? Because after replacing transmission the shuddering still happened and I had to reprogram the transmission control module again and then the shuddering is 95% gone. Also , shift t... Read more
Incident date: Jan 1, 2024
The contact owns a 2025 Tesla Model X. The contact stated that after the latest update was pushed out, the speed regulation on the vehicle failed to function as intended. The contact stated that the speed regulation was set to "Standard Mode" and the vehicle accelerated to 70 MPH in a 55 MPH Zone. The contact stated that was not the mode selected. In addition, when the contact set the speed regula... Read more
Incident date: Jan 25, 2026
While driving my 2023 Ioniq5 I got a warning on the dashboard about losing power and immedately the car slowed itself down to about 15 MPH, once I was able to get to a safe spot to pull over I stopped the car and it would not start again. I had it towed to the dealer and it has been a week and the ICCU is still on backorder. No idea when I will have the car back.
Incident date: Jan 13, 2026
Infotainment system fails on occasions. Sceen goes completely blank causing distraction while driving. There is currently a recall for this issue for 2019-2020 RDX.
Incident date: Jan 24, 2026
The vehicle is subject to an open federal safety recall involving a fuel injector that may crack and leak fuel onto the top of the engine. According to NHTSA, liquid fuel or fuel vapor may accumulate near hot engine or exhaust components, creating a risk of an under-hood fire and injury. I purchased this vehicle after the recall had already been issued. The recall was not disclosed to me at the t... Read more
Incident date: Dec 9, 2024
The 2021 Ram ProMaster 2500 I purchased from a dealer on 12/6/25 now has a serious safety defect. The transmission began grinding when shifting into Drive on 1/27/26. Immediately after, the vehicle started rolling backwards while fully in Park with the engine running. This indicates a failure of the parking pawl or internal gearset. The backup camera also does not function, there are coolant and p... Read more
Incident date: Jan 27, 2026
My 2025 consair notification app alerted me about my hybrid battery, on Jan 24, 2026 at 3:32pm. These are the list of information reported: Electrical system fault detected. Your vehicle may shut down without further warning." "What Is Happening? The powertrain control system has detected a fault in the high voltage battery charging system. What Should I Do? Have your vehicle checked by an author... Read more
Incident date: Jan 14, 2026
After purchasing a used 2017 Chrysler Pacifica from Massey Cadillac of Orlando, a warning light appeared during the initial drive indicating a malfunction in the Auto Start/Stop system (capital letter “A” inside a circle with an exclamation point). The system was disabled and indicated service was required. The vehicle was inspected by an authorized Chrysler dealership, which confirmed that t... Read more
Incident date: Nov 11, 2025
Safety Complaint – DC-to-DC Converter Failure Causing Vehicle Shutdown I am submitting this complaint to report a DC-to-DC converter failure that rendered my vehicle inoperable. The authorized Land Rover service department diagnosed a failed DC-to-DC converter. This component is part of the vehicle’s electrical system and its failure caused a loss of vehicle functionality. I was informed the ... Read more
Incident date: Jan 27, 2026
The dealer refused to perform the required FRM recall inspection and denied the recall without providing any of the federally required documentation. I was forced to pay out‑of‑pocket for the FRM module replacement even though my VIN is listed under the safety recall. MINI of Murray stated my FRM “failed,” but admitted they never opened the module, which is required to determine internal m... Read more
Incident date: Jan 27, 2026
My car is less than a year and a half old with only about 10k miles and last night I had the ICCU failure. I already had the software update to "fix" this safety recall 272 but it obviously didn't work. I am a female with a young daughter who was almost stranded in a bad neighborhood as suddenly my car wouldn't go faster than 15 miles an hour and I looked it up and knew it would just stop suddenly... Read more
Incident date: Jul 27, 2025
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and a case was filed. The contact was informed that the parts were not available. The con... Read more
Incident date: May 25, 2025
My car has the start/stop when it turns off when your idle, well sometimes when you release the brake to go it will hesitate to turn back on and or even not start again at all and you have to fully turn the car off and back on.
Incident date: Nov 5, 2025
Was driving home from work, and suddenly all the indicator lights came on on the dash, (check engine, warring lights, indicator that the battery was critically low, etc etc.) the car notified me to safely pull off the road. I pulled off the road in limp mode, the engine would not engage when pedal was pressed, and then lost power. I was stuck in the middle of the lane on a side road in park. I... Read more
Incident date: Nov 5, 2025
The ICCU stopped working while I was charging with level 2 overnight. DC fast charging still works but car failed to charge with level 1 or 2. Warranty repair. Car is in dealer for approx 4+ weeks.
Incident date: Jan 1, 2026
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was called, but he received no response. The contact had not experienced a failure.
Incident date: Jan 19, 2026
My key fob doesn’t register even while in car, my battery drains daily has to recieve jump off every Otha day if not daily, door open indicator shows open on all doors even when closed, car locks won’t disengage automatically but your system shows no recalls something’s wrong with it