Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
Incident date: Dec 19, 2025
12 volt battery drained in my driveway on 1/20. Vehicle was completely dead including door and hatch locks. Roadside assistance jumped the 12 volt battery. Vehicle message said, “Insufficient power. Check Electrical system”. Vehicle was towed to local Hyundai dealer, who diagnosed an ICCU failure. The dealer has four other Ioniq 5s with the same problem. Replacement ICCU is on back orde... Read more
Incident date: Jan 26, 2026
Vehicle Safety Defect Report I am submitting this vehicle safety defect report regarding a serious and dangerous failure in a 2021 Nissan Rogue. The vehicle experienced complete electronic shutdowns while driving on the highway. During the most severe incidents, on December 19, 2025 and again on January 14, 2026, the vehicle activated the automatic emergency braking system without external cause, ... Read more
Incident date: Jan 26, 2026
Smoke set off smoke dector in garrage has a burning smell not plastic like metel and the car has a odor like nail polish on the inside. I am writing to provide an urgent update regarding my Jeep. Per our previous discussions, we had intended to coordinate a service visit to the Concord dealership. However, as of today, Jan 27 2026 at approximately 2:29pm, the vehicle has experienced a catastrophi... Read more
Incident date: Jan 26, 2026
I had the ICCU unit recall taken care of on my car. While driving yesterday evening, I had a complete power failure. There were warning lights on the dashboard so I slowed down until it finally totally stopped. The warning lights said check electrical system and a yellow turtle light came on. While waiting for the tow truck all electric stopped including the flashers. It was dark, during rush hour... Read more
Incident date: Dec 20, 2025
The automatic transmission shift cable, has malfunctioned. The center piece that connects to the gear shift has melted, and prevents the car from starting and shifting gears. The damage was created due to high temperatures from the motor, being that it is very close to it. This should be replaced by the manufacturer.
Incident date: Jan 28, 2026
At least two separate wiring harnesses have failed on my vehicle, affecting the tail lights. My vehicle cannot pass New York State safety inspection because of this issue. Safety of myself and other drivers is at risk, especially at night, since my vehicle is not properly illuminated. Occasionally, one tail light will go out or flicker. I had one trailer harness removed under a safety recall, but... Read more
Incident date: Jan 3, 2026
My 2023 Jeep Grand Cherokee Plug-In Hybrid Electric Vehicle is subject to multiple NHTSA safety recalls involving loss of propulsion and vehicle fire risk. These defects have created ongoing safety hazards and extended loss of use. Safety Recall 73C (NHTSA 25V-576) addresses a Hybrid Control Processor software defect that may cause sudden and unexpected loss of drive power without warning, increa... Read more
Incident date: Sep 9, 2025
ICCU failure after initial recall
Incident date: Dec 18, 2025
My vehicle went in for recall 73B at the end of August 2025. Every since the recall it has been back to the dealer for multiple check engine lights, service hybrid system, abs system, battery heater fail, blind spot warning temporary unavailable, service shifter(would not go into gear), parking brake, stability control light, partial loss of power steering while driving, service electronic throttl... Read more
Incident date: Jan 1, 2026
The engine/power of my electric EV6 died. It went into limp home mode (speed limited) briefly before dying completely. I restarted it and was able to get it to a parking spot before it died again, but I was just lucky I was on a surface street with parking. Dealership confirmed it was an ICCU failure
Incident date: Jan 22, 2026
1) I just purchased the vehicle in Oct 2026 & 3 days after purchase, it broke down in Walmart parking lot due to, all the antifreeze pouring out. 2) December 2026 had to replace the front tires as they were stripped to the threads from rubbing against the fender wells. 3) January 2026 Wouldn’t start, wouldn’t turn over or anything. Had the ignition replaced. Ran fine for one week. 4) Currentl... Read more
Incident date: Jan 22, 2026
The instrument cluster displaying the odometer, gas gauge, fuel economy flickers and goes dark primarily in cold weather
Incident date: Jan 23, 2026
On Friday evening, my 2025 Hyundai Ioniq 5 was parked at a ferry terminal in central NJ in cold (~32°F), windy conditions near water. At approximately 6:20pm, I remotely activated climate control using the MyHyundai app. When I entered the vehicle around 6:25pm and attempted to start it, the dashboard immediately displayed “Stop vehicle and check power supply” and “Check electrical vehicle ... Read more
Incident date: Jan 20, 2026
Vehicle failed to start (no power). Charged the 12v battery via wall charger and was able to start vehicle but was faced with numerous warnings, including low power mode, electrical errors and other warnings. Car towed to dealership and was found to have a failed ICCU.
Incident date: Jan 28, 2026
ICCU failure. Was confirmed by shop car was towed to over phone. But no mention of it on invoice as of yet. I was at traffic light when I heard a pop and when I tried to go, got the warning message to pullover and the turtle icon. I made it to a towable spot. Super fortunate all in all. Can’t imagine if on highway in weather. No hints of failure before. Car was recently purchased month prior. I... Read more
JEEP
WRANGLER 4XE
(2024) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Oct 13, 2025
The contact owns a 2022 Land Rover Discovery. The contact stated that while driving at an undisclosed speed, the vehicle jerked, and several unknown warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off. The contact waited before restarting the vehicle; however, after driving for several miles the failure reoccurred. The contact stated that on a separa... Read more
Incident date: Jan 11, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 65 MPH, the vehicle stalled. There was no warning light illuminated. The contact was not immediately able to restart the vehicle. The contact stated that the failure was recurring. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and replaced the battery. The battery was repl... Read more
Incident date: Jan 28, 2026
Component/System Involved: Engine / Powertrain and Vehicle Electronic Control Systems, including Serial Data Gateway Module Description of Failure: While driving at highway speed (approximately 60 mph), the vehicle experienced a sudden and complete loss of propulsion without warning. Engine power was lost while traveling on an interstate, forcing me to pull onto the shoulder without propulsion. T... Read more
Incident date: Jan 27, 2026
ICCU failed while driving. This resulted in the vehicle going into limp mode while driving, cause the speed to slow dramatically and rendering it unable to be driven. Luckily, this happened close to home and I was able to get a tow truck to bring it to the dealership. Otherwise I would have been stranded. This problem is know, and was repair by Hyundai but there is no true fix as of yet, which con... Read more
Incident date: Jan 26, 2026
While driving my Kia EV6 in the middle of a snowstorm, the vehicle experienced a sudden and severe power failure. I heard a loud popping sound from the rear of the cabin, after which the vehicle immediately entered reduced-power (limp) mode. Within approximately one minute, the vehicle shut down entirely and lost all propulsion and mobility. I was able to move the vehicle to a safe location only ... Read more
Incident date: Jan 26, 2026
The ICCU died and the fuse on my traction battery blew. Both had to be replaced. I realized I had the problem when I started my car and it showed "Check Electric Vehicle System". When I tried driving it, I was limited to speeds below 45MPH, then eventually 25MPH, and eventually it would enter "turtle mode" and I could limp along at a couple MPH. I found the car would no longer charge the 12V acces... Read more
Incident date: Dec 1, 2025
While driving, all of a sudden I got a "Stop vehicle and check power supply" message on my dash and the car slowed down. I could not accelerate. It was dangerous as I was driving during commute time. I had the car towed to the nearest Hyundai dealership. The car completely died (no power) while parked at the dealer parking lot. After diagnosing the car, the technician said it was an ICCU failure.
Incident date: Jan 28, 2026
ICCU Failure caused car to lose all motive power. Car held at dealer for 18 days until replacement part could be procured. ICCU reprogramming recall had been completed on the vehicle. Part failed anyway.
ALFA ROMEO
STELVIO
(2018) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jan 26, 2026
When I started my car at home, all of the dash warning lights came on, one after another. I put the car in reverse and started backing out of my driveway. I tried to stop but there were NO BRAKES! I slowly pulled back into my driveway and turned the car off. I had to take off work that day because I didn't dare to drive the car. The next day I started the car up and the check engine light was... Read more
Incident date: Jan 16, 2026
I am submitting this complaint due to ongoing unresolved safety issues with my 2018 Alfa Romeo Stelvio, VIN: ZASFAKAN6J7B95955. The vehicle has an open and unresolved safety recall under Recall Number 25V-586 / Manufacturer Recall 93C relating to the fuel delivery module (FDM), which poses a risk of engine shutdown and potential crash without warning. According to the notice, no remedy is currentl... Read more
FORD
C-MAX ENERGI
(2015) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Oct 13, 2025
While driving, the 2021 Jeep Compass displays "Coolant Temperature High: Shutting Down" even though the car temperature gauge indicates normal engine temperature. Following the warning notification, the vehicle came to a complete stop. Fortunately, I was not going fast and was able to drift into a parking lot space. After several minutes, the vehicle started again and drove normally. If this w... Read more
Incident date: Jan 23, 2026
I received the recall Notice 23S64/NHTSA23V905 from the dealership where I purchased my Ford Ecosport in August 2025. I called the dealership to schedule the repair on August 28, 2025. I spoke with Brandon from the service dept. He told me that they would need the car for two weeks to even determine IF the part in my vehicle indeed needed to be replaced and then, if so, they would have to see if t... Read more
Incident date: Jan 1, 2025
Heated steering wheel reaches temps of 137 - 143 degrees. Should have the ability for the owner to select a lower temperature setting the same as the heated seats.
Incident date: Jan 24, 2026
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more
Incident date: Dec 15, 2025
ICCU failure 5 days ago. Needs to be replaced and the part is on backorder.
TOYOTA
RAV4 PRIME
(2024) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Sep 11, 2025
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at 65 MPH, the vehicle vibrated and failed to accelerate as intended while depressing the accelerator pedal. Additionally, the vehicle failed to exceed 40 MPH. The contact was able to pull over into a rest area. The power tailgate and power windows failed to function as intended, and the vehicle failed to resta... Read more
Incident date: Jan 28, 2026
I took my Jeep to the dealership to have the 68C recall fix done. Upon “passing” I was told I could continue charging as normal. I began charging as I did prior to the recall and recall fix and it fried my GFCI outlet and thankfully so or it my house would have caught fire. The only thing on that circuit is the Jeep charger and garage door opener, same as before the recall and recall fix. I’... Read more
Fire
Incident date: Dec 12, 2025
The contact owns a 2024 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the instrument panel was inoperable, preventing the contact from seeing the speed, fuel, safety features, or warning lights. The local dealer was contacted. The contact stated t... Read more
Incident date: Jan 23, 2026
Complaint Description: While driving my 2025 Honda Odyssey, the Auto Idle‑Stop system engaged in the middle of an intersection at a traffic light, shutting the engine off as designed. When I released the brake pedal, the engine failed to restart, leaving the vehicle stalled in traffic. The dashboard displayed warning indicators including the battery light, and the only way to move the vehicle wa... Read more
Incident date: Apr 20, 2025
I am writing to express my frustration and disappointment regarding the ongoing VSA/ABS module failure in my 2013 Honda Civic Si. This issue, common among Honda vehicles from 2013–2017, has caused significant stress, both financially and emotionally. The ABS module in my vehicle has malfunctioned, affecting the vehicle’s anti-lock braking and stability assist systems. This is a serious safety ... Read more
Incident date: Jan 14, 2026
The ICCU in my car has failed twice, within an 8 month period. (this submission is to report the 2nd occurrence) At each occurrence, after starting the vehicle, a loud pop was heard. The pop sound is known to be the fuse in-line with the ICCU. After driving the car a short distance, the dashboard displayed warning messages to "Check Electric Vehicle System" and to pull the car to a safe area. ... Read more
Incident date: Nov 17, 2025
The ICCU in my car has failed twice, within an 8 month period. At each occurrence, after starting the vehicle, a loud pop was heard. The pop sound is known to be the fuse in-line with the ICCU. After driving the car a short distance, the dashboard displayed warning messages to "Check Electric Vehicle System" and to pull the car to a safe area. Fortunately, I was not moving fast and I was able ... Read more
Incident date: Jan 24, 2026
I came home from work, (drove 18 miles) and parked, walked towards my building and I heard a noise, as if something turned on under the hood. Like a electrical motor spinning. And it was not the fan because that one had already turned off. I walk back to the car and pop the hood, white smoke starts coming out and in less than 2 minutes a huge flame comes straight out from the passenger side of the... Read more
Fire
GMC
SIERRA 1500
(2023) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jan 28, 2026
the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a part since it is backordered over 1200 people right now are having issues with the part of the vehicle
CHEVROLET
SILVERADO 1500
(2021) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jan 27, 2026
ICCU failure. Vehicle was not able to be operated over 40mph creating significant safety risk.
CHEVROLET
SILVERADO 1500
(2024) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jan 28, 2026
My rear passenger door flys open while driving. It happens during very cold weather. It also will not latch when trying to shut it after getting off the road and trying to shut it. My daughter has been in the seat next to the door each time and it has happened multiple times. Betten Chevrolet has tried to fix it twice and it is currently in their shop. This is totally unsafe!
HYUNDAI
SANTA FE SPORT
(2013) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jan 17, 2026
The contact owns a 2012 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable and failed to operate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 66,000.
LAND ROVER
RANGE ROVER
(2016) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Sep 10, 2025
Was driving 45 mph when a “ Conditions Not Correct for Shift” warning pops up on the screen and puts me into neutral, but came to a stop in a neighborhood entrance and have not been able to start or put the vehicle into gear
TOYOTA
SIENNA HYBRID
(2025) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Oct 7, 2025
Electrical short behind dashboard. No signs of failure until it caught on fire. Interior was in flames in under 2 minutes.
Fire
VOLKSWAGEN
TAOS
(2025) - ELECTRICAL SYSTEM
Jan 28, 2026
Incident date: Jan 16, 2026
The contact owns a 2021 Buick Encore GX. The contact stated that during a routine oil change at the local dealer, the contact informed the dealer that while in the park or shifting to park, the engine was shutting off unexpectedly. The message to “Shift to Park” was displayed and the vehicle was difficult to turn off. The contact wiggled the ignition to shut off the vehicle. There were no warn... Read more
Incident date: Jan 26, 2026
The speedometer on the new 2025 Volkswagen Taos undervalues the speed by 5%. For example, if the SUV speedometer says 40 mph the actual speed of the vehicle is 42 mph. This seems to be a known problem on new Taos vehicles but is not being addressed by Volkswagen. They are saying legally a 10% variance is allowed and the vehicle passes electrical tests. This problem has been reported to corporate a... Read more
Incident date: Jul 7, 2025
The contact owns a 2022 Chevrolet Silverado 1500. The stated that while the vehicle was parked, the tailgate opened independently, and the tailgate was manually closed. The contact stated that the next time after stepping out the vehicle, the tailgate opened independently. The contact stated that the failure persisted. The contact stated that when the vehicle was started the tailgate was down, and... Read more
Incident date: Dec 12, 2025
Hood latch sensor alarms hood ajar when hood is actually closed and secure. This issues inhibits the use of remotely starting, or unlocking vehicle. This appears to be a possible recall with the make and year of my vehicle but has never been listed as recall.
Incident date: Dec 12, 2025
The battery has died several times and had to be replaced over the years due to a likely slow drain issue that Subaru is well aware of and was part of a class action suit against them.
Incident date: Nov 5, 2025
A few weeks ago my seatbelt censor started acting up, and then two weeks later that my heater quit. They blamed Chewed wiring because of soy based coatings, and set its not in the warranty and accused rodent damage since the rear seat was eaten. I got the call during diagnosis demanding i bring the loaner car because they wanted $1,349.07 which i did not have because a 9/11 first responder and don... Read more