Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 191,761 complaints - component: ELECTRICAL SYSTEM

Incident date: Aug 1, 2025

The ICCU (integrated charging control unit) failed July 6, 2025 when the car had 6,800 miles on it. I was driving it on the road at the time and it suddenly would not go faster than 20 miles per hour. It was in the shop for weeks to repair. The replacement ICCU just failed again on January 31, 2026 at a mileage of 15,380. The car is inoperable and cannot be driven.

Incident date: Oct 28, 2025

The ICCU failed as confirmed by local Hyundai dealership. That was on Jan 4. Car taken to dealership on Jan 5th 4 weeks later on Feb 1 still awaiting part (ICCU) which is on national back order as per the dealer and Hyundai customer support.

Incident date: Jan 23, 2026

Carnet system has been replaced once on the vehicle due to non-function…not even a year later not working again

Incident date: Jul 1, 2016

Infotainment screen is blank most of the time. Backup camera works intermittently. Dealer confirmed head unit failure and stated software updates cannot be performed. Quoted approximately $7,500 for full replacement. Issue has been occurring for over two years, beginning while vehicle was still relatively new. Creates unsafe reversing conditions due to unreliable federally required backup camera ... Read more

Incident date: Nov 28, 2025

The vehicle has had continuous electrical failure. The infotainment system download dot jar files daily and display the message of fatal error. They are unresolved issues with the telematics and the can bus to the point .2 engineers came down and took a look at my vehicle and still had no resolution. high voltage to head lamps. Voltage above threshold.

Incident date: Dec 26, 2025

Onboard AC charging has failed 3 times in 4 months. Each time the GHCA has been replaced with a new charger. When the GHCA shorts out it only impacts AC charging leaving everything else working normally. DC charging is not impacted and works normally. Each time the issue with the GHCA has been verified and confirmed by the Polestar service center in Princeton, NJ in September 2025, October 2025 ... Read more

Incident date: Jan 31, 2026

About 10 miles from home a warning saying to check the electrical system came on the dash and the car would not go faster than about 25 miles per hour. We had to limp back home, turning the car off every few miles as it would start aggressively beeping to turn off the car. After getting it towed to the dealership, it took them several weeks to determine it was the ICCU and fuse, and I did not tak... Read more

Incident date: Dec 23, 2025

My truck went into limp mode with pulling a trailer on the highway due to a wide known injector pigtail failing. The truck would not accelerate, started shaking and lost speed suddenly. After resetting the DTC on my computer, each time the truck would hit a rough spot on the highway and vibrate, the truck would go back into limp mode. After getting the truck repaired at $566.67 cost, the deale... Read more

Incident date: Jan 29, 2026

I purchased the car on January 13 2026 the car was dellry to my house that night around 5:50 pm MT two days later my Control Unit (CU) went bad the car went back to the dealership with the first available appointment on the 20th I was told the CU needed to be replace. the car was ready for pick up on the 29th. I received the car at 5:40 pm MT on January 30th around 6:39am MT. I started the car and... Read more

Incident date: Jan 7, 2026

We have a 2024 Chevrolet Trax purchased in July 2024, brand new with 6 miles. On Jan 9, 2026, we towed it to Serra Chevrolet for service due to repetitive screen blackouts and the inability to start the car. On Jan 16, 2026, we picked up the car. The car was diagnosed with a radiator leak, a replacement of the high-pressure fuel pump, and an update to the information system. Within two hours, the... Read more

Incident date: Jan 30, 2026

My 2018 Jeep Wrangler Sahara is experiencing a complete and permanent failure of the instrument panel cluster, which has gone entirely black. This is the exact safety defect described in Recall 24V-652 (Jeep Recall Code 30B), yet my VIN is currently being excluded from coverage. This is a severe safety hazard as I have suffered a total loss of critical safety information; I cannot see my vehicle s... Read more

Incident date: Mar 20, 2025

Turned off car after arrival at destination got back into car 5 minutes after turned car on and dash light up with multiple error codes. Main one being engine/transmission issue. Message stated car could be driven but limited. Tried to put car in drive but couldn’t. Could only power on and off and put into neutral. Had to be towed to Volkswagen dealership on 1/30/26. No diagnosis yet and adviso... Read more

Incident date: Jan 31, 2026

My 2023 VW ID.4 AWD Pro S is subject to Recall 93EA (NHTSA 26V030) for battery fire risk. I must: park outside only (no garage), avoid all DC fast charging, and limit charge to 80%. These restrictions substantially impair use: Cannot park in my garage due to fire risk. Cannot travel beyond ~100 miles (no DC fast charging for longer trips). Reduced range from 80% charge limit. On 1/29/26, I contact... Read more

Incident date: Jan 16, 2026

I own a 2023 Land Rover Defender 130 that I purchased brand new. Since buying it, it has been back to the dealer many times for serious issues. The vehicle has had repeated cooling system failures, including replacement of all upper coolant hoses. Most recently it was at the dealer for coolant loss / no coolant, and the dealer diagnosed failed O-rings going into the turbo and repaired it. I was t... Read more

Incident date: Jan 9, 2026

Along with the two recalls of which I have not been contacted by Hyundai or provided any form of remedy, this is highly concerning and makes me feel extremely unsafe driving my vehicle, especially with the fact that I have small children and teenagers. My car had an issue from inception that I’ve let the dealer know about that. They still have not fixed including the fact that well I’ll be dri... Read more

Incident date: Jan 28, 2026

Car only has 42K miles on it- we were driving down the highway at approx 75mph, when the dash alarms started going off indicating an electrical system failure. A few minutes later all systems started flashing failures (lane keep assist system, braking system, etc)....then suddenly the gear box system failure alerted and the gears disengaged, the RPM's shot up and red-lined, and the CAR lost power... Read more

Incident date: Jan 28, 2026

Electric power steering failure. (EPS) the Eapas system has failed and now it’s causing my steering to be extremely rough and almost impossible to drive. I have now taken it to a Dodge/Ram dealership and they have confirmed EPS failure on my truck. This happened while I was driving trying to make a turn, almost caused me to get hit but luckily that did not happen.

Incident date: Jan 19, 2026

While driving my car it stopped all of a sudden leaving the car behind to slide out of control so not to hit me. A light came on. when I read the code it said vehicle ignition switch. This also happened a year ago only the car didn’t stop it slowed down to 5 miles an hour. I did repair it a year ago only for it to happen again. This is a very serious thing as I had my grand babies with me and th... Read more

Incident date: Jan 19, 2026

While driving at highway speeds (59–75 mph), the vehicle suddenly lost propulsion power and entered a reduced-speed “limp mode,” rapidly decelerating and creating a dangerous traffic situation. The dashboard displayed a “Hybrid Power Control Unit” warning along with audible alarms. During the second incident, the vehicle failed to shut off when the engine stop button was pressed. Multipl... Read more

Incident date: Jan 30, 2026

Dashboard screen and video screen have randomly "blacked out" multiple times. Pairing with I-phone and android randomly stops working, wifi and bluetooth randomly not working. It happened on day of purchase and was supposedly fixed. About I month ago I had regular service and has frequently occurred since then. Brought it in today, they couldn't fix and said they needed to call Chevy engineer tea... Read more

Incident date: Jan 29, 2026

Me and my [XXX] old was driving on the highway in my 2009 Ford escape and suddenly my power steering completely went out with no warning. I was driving 60 mph because that's my safe speed. Steering got completely resistant to the point I could not turn my steering wheel almost crashing into another vehicle with a child in the vehicle. I found out that Ford has had power steering issues with almos... Read more

Incident date: Jan 31, 2026

This report documents two separate safety incidents involving the same vehicle that occurred on different dates. Approximately one month prior to the most recent incident, while driving my young children to school, the vehicle experienced a sudden and severe loss of braking effectiveness while in motion. I was unable to stop normally at stop signs and had to roll through and roll to a stop. I was... Read more

Incident date: Dec 27, 2025

Vehicle deployed EBS system while coming to stop, automatically shifted to park and the engine shut off. When trying to restart the vehicle, the battery indicated a very low charge (11.1V) and not charging from the alternator. The battery is 3 months old and confirmed that the battery cells were good by an automotive shop. Has happened approximately 8 times in the past year. No codes or check engi... Read more

Incident date: Jan 30, 2026

When driving, frequent knocking sounds can be heard coming from the engine when at a stop to turn, and accelerate. The electrical system was faulty with the engine electrical system indicating problems- the heater shut off, so we had no heat during a 90-minute road trip. Tire pressure monitor indicates low tirepressure and seems unresponsive. I brought it in for service. The electrical system... Read more

Incident date: Jan 1, 2002

Replaced the frozen suspension last year. Now that it’s cold again, similar codes are being thrown with new ones: Service Trailer Brake System, Service Air Suspension System, Service Electronic Braking System. To note, I’ve had a “Check Fuel Cap” code for years. It’s tied to 3 sensors along the fuel tank and absolutely nothing to do with the fuel cap itself. For the air suspension sensor... Read more

Incident date: Dec 9, 2025

While the car was being driven, total failure. Towed to dealership. Diagnosed as ICCU failure.

Incident date: Jan 5, 2026

2022 Passport was driven from Indianapolis IN to Naperville IL on the evening of Jan 24th experiencing snowy and freezing conditions. Car was left overnight outside and would not start on the morning of the 25th. Warning lights displayed were battery and flashing engine light, one click on start up but no other noises. On the Morning of the 26ths AAA provided services to try and jump the battery a... Read more

Incident date: Jan 31, 2026

Screen not responding properly

Incident date: Jan 2, 2026

Yesterday, January 30, 2026 as I was driving (approximately 30mph) my car seized, came to a stop, dashboard lit up with multitude of words/symbols. After approximately 15 seconds I was able to use the gas pedal and the car drove. My safety was at risk, this sudden stop jolted me hard. If there was another vehicle behind me I would have been hit. The warning messages were so quick and cleared ... Read more

Incident date: Jan 30, 2026

The door locks on the front 2 doors do not lock when the car key lock button is pressed. You have to manually lock those doors everything you get in and out. You also have to manually unlock them each time to open them

Incident date: Oct 1, 2025

I was on my way home from work this morning and all warning lights (electric power steering, ABS, collision control warning, brake system sensors, etc.) randomly came on and the steering became very still. When parking, I wasn’t able to turn the car off without pressing the “push to start” button multiple times.

Incident date: Feb 1, 2025

Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal... Read more

Incident date: Jan 27, 2026

1. The component that fails is the EPS System and yes it is available for inspection. 2. My safety was put as risk because the wheel would not turn while driving home and I was almost involved in a crash. 3. No, the problem has not been reproduced due to the wheel not turning efficiently and it happened for the first time today while driving. It has not been inspected 4. No it has not been inspe... Read more

Incident date: Dec 31, 2025

Immediately after delivery, the instrument/infotainment display malfunctioned, froze, and became unresponsive. Apple CarPlay failed, and phone calls distorted or dropped. After reporting the issue, I discovered that this VIN is subject to Safety Recall SC359B, with a recall date of December 17, 2025, and a status of RECALL INCOMPLETE / NO REMEDY AVAILABLE. This recall existed prior to the sale. ... Read more

Incident date: Jan 15, 2026

After having service done for the past two ICCU recalls months and months ago, I’m driving along today and hear the loud pop that everyone else reports. My car immediately went to a reduced power state where I was able to limp a bit further until I lost all power. I had to have the vehicle towed (by a wheel lift/dolly equipped wrecker - do not allow a flatbed they’ll drag your car into the tru... Read more

Incident date: Jan 15, 2026

I charged my car overnight and in the morning the ICCU failed, confirmed by Hyundai dealer. No prior warning.

Incident date: Jan 30, 2026

While driving vehicle it flashed warning to check battery and power was severely reduced, limited to about 25 mph. Battery and EV warning triangle appeared. Then within less then a minute it brought up additional warning to "Stop Vehicle and Check Power Supply" and power was further reduced to less than 10-15 mph. Car now also displayed turtle icon. After safely getting to parking spot vehicle beg... Read more

Incident date: Jan 2, 2026

The air conditioning system in my 2020 Honda Civic EX has a refrigerant leak at the evaporator assembly, causing very weak or almost no cooling even when set to the lowest temperature settings. This happens consistently, including in moderate to hot outside temperatures, making the cabin uncomfortably warm during drives as it could get pretty hot in inland southern California. The A/C evaporator a... Read more

Incident date: Sep 30, 2025

After pre warming the car in the garage, I left for work. Three minutes into the drive I heard a single popping sound from the passenger side rear of the car. I then received an error on the dash "Stop Vehicle and check power supply". I them drove 4 more miles to work with the hazards on. Two hours later I attempted to drive it to the dealer and it stopped .5 miles away. Hyundai had it towed the r... Read more

Incident date: Jan 8, 2026

Vehicle experiences sudden unintended stopping and loss of propulsion. There are known safety recalls with no available remedy. Vehicle is unsafe and inoperable. Smoke/burning odor present. Children were in the vehicle during incidents. Manufacturer has not provided a fix. I was on my way to work towards the end of September with a SEMI behind me and it stopped out of the blue while driving! Thank... Read more

Incident date: Jan 8, 2026

Camera system failure and it has been a year with no response from Nissan. A recall was made for this issue but it was only for rental cars mine was never a rental and other nissan rogue owners are reporting the same issue with their cars. I park inside a parking garage so my car is covered.

Incident date: Oct 1, 2025

Battery keeps draining. On my 3rd battery and believe there’s a defect in the DC/DC converter (earlier recall - K9E). This has caused issues being stranded in the cold.

Incident date: Jan 21, 2026

The car sputters when fuel is added but will drive. Went to get it checked out. Ford said it was spark plugs and a canister purge valve stuck. Got it looked at for a second opinion and they said the plugs were fine and the note saying the canister purge valve was stuck, but the canister purge valve was operating fine. Second opinion said it was throwing a transmission fault code. Possibly solenoid... Read more

Incident date: Jan 20, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The door locks automatically unlock when the car shuts itself off if the key fob is inside. Yes, it is available for inspection. How was your safety or the safety of others put at risk? Twice now, once in this car, and once in my previous car (a Bolt rather than an EUV) I fell asleep at a chargin... Read more

Incident date: Oct 9, 2025

My BRAND NEW car is suffering an ICCU issue. I first noticed the screens going completely black while driving. I then noticed that I can’t charge at all on Lvl 1 and Lvl2 chargers (AC), but I went to the dealership and the helped me charge on lvl 3 DC fast charging. This is an incredibly dangerous problem, if this results in my 12V battery dying, I could be stranded while driving.

Incident date: Nov 8, 2025

I am submitting this complaint to report ongoing safety-related defects with my Volkswagen vehicle that remain unresolved despite multiple attempts through the manufacturer and an authorized dealership. The vehicle has experienced recurring and unpredictable issues including warning lights activating without explanation, sensor malfunctions, abnormal and recurring brake noises, and the infotainme... Read more

Incident date: Sep 30, 2025

ICCU failed with around 11k miles on 2025 Ioniq 5, around a mile from home Was able to drive back to home with reduced power Currently at dealership for weeks awaiting warranty service, no ETA on replacement part

Incident date: Sep 30, 2025

This submission supplements my prior NHTSA ODI complaint regarding the same vehicle and loss-of-motive-power condition. On Nov 8, 2025, the vehicle experienced a loss of propulsion at highway speed, creating an immediate safety risk. The vehicle could not maintain speed and required evasive action with no propulsion to avoid traffic hazards. Following the incident, the vehicle was inspected and ... Read more

Incident date: Jan 24, 2026

The high-voltage battery on my 2021 Nissan LEAF is subject to Recall 25V-655/R25C8. The recall notice states that the battery cells can develop excessive lithium deposits, which increase electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. I have attempted to have the c... Read more

Incident date: Dec 9, 2025

At least a dozen times, while accelerating from a complete stop, the car has experienced sudden unintended very hard braking without driver input. After very hard brake, car falls out of gear and needs to be restarted and put back in gear. -In clear, dry, temperate weather -Day and night -In drive and reverse -While accelerator engaged -Not touching brake pedal -No obstacles, pedestrians or vehic... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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