Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
Incident date: Jan 8, 2026
ICCU Failure Car was in limp mode and unable to drive during -5 degree temperatures. ICCU Failure Confirmed by Hyundai dealership. Hasnt been inspected by others No prior warnings before the issue happened
Incident date: Jan 24, 2026
Observed intermittent center display/infotainment computer (MCU) crashes/reboots where the center display becomes blank and then restarts. In recorded events, when reverse was selected during an MCU reboot interval, the rearview camera image did not display until the reboot completed. Recorded rear camera unavailability during reverse was approximately 10–17 seconds. MCU crash/reboot behavior w... Read more
Incident date: Apr 30, 2025
The contact owns a 2025 Cadillac XT4. The contact stated that the vehicle independently started after it was parked and turned off. The contact stated that the failure was intermittent but was a recurring failure. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the computer system needed to be reset. The vehicle was repai... Read more
Incident date: Jan 26, 2026
The dashboard goes completely black and will not work when it is really cold outside. This is a dangerous problem because I cannot see my speedometer, how much gas I have in my car, or the engine temperature. I have been to the Kia dealership 3 or 4 times for this problem and have them report it to Kia. They always tell me that they cannot replicate the problem so they cannot fix it. I have video ... Read more
Incident date: Feb 1, 2026
**Vehicle:** 2019 Honda Odyssey **Components Affected:** Forward Collision Avoidance, Lane Departure, Adaptive Cruise Control, Braking System, Exterior Lighting, Electrical System, Instrument Cluster **Complaint Summary:** Multiple safety systems on my 2019 Honda Odyssey have simultaneously failed, including LKAS, ACC, Collision Mitigation Braking System, Auto High-Beam Headlights, and other ... Read more
CHEVROLET
SILVERADO 1500
(2021) - ELECTRICAL SYSTEM
Feb 2, 2026
Incident date: Jan 1, 2026
The contact owns a 2020 Jeep Compass. The contact stated that while operating the vehicle, the infotainment screen began to display a pixilated and distorted image. Due to the failure, the rear-view camera failed to operate while in reverse(R). The failure persisted, and several lines appeared on the infotainment screen before the screen went blank. The vehicle was taken to a dealer, and a diagnos... Read more
Incident date: Sep 2, 2025
The contact leased a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V766000 (Engine) and 25V741000 (Electrical System). The local dealer was contacted and completed the recall repair under NHTSA Campaign Number: 25V741000 (Electrical System); however, the second recall repair was still pending. The vehicle was not diagnosed or repaired. The manufacturer w... Read more
Incident date: Jan 29, 2026
After operating the vehicle normally and backing into a parking space, I stopped the vehicle and selected Park, turned the vehicle off, and exited. Before the driver’s door was closed, the vehicle began to roll forward unexpectedly. I ran back to the vehicle and reentered it to regain control, with the driver’s door still open and the seatbelt not fastened. After stopping the vehicle, I selec... Read more
Crash
2 injured
Incident date: Jan 29, 2026
The instrument panel, recently went dark on us while driving. We had seen previous recalls on this issue, but never received anything. Are we covered under this recall?
Incident date: Dec 17, 2025
I am submitting this complaint to report a significant and unusual mechanical failure involving my 2021 Ram truck. The vehicle experienced a failure of the heater core assembly, which resulted in engine coolant leaking directly into the passenger compartment. This failure caused coolant odor and fluid intrusion inside the cabin and required extensive disassembly of the dashboard and HVAC system t... Read more
Incident date: Jan 30, 2026
To Whom It May Concern, I am submitting a complaint regarding an unresolved safety recall affecting my vehicle: Vehicle: 2020 Nissan Leaf My vehicle is subject to an active safety recall related to the lithium-ion battery and DC fast-charging (Level 3 / CHAdeMO) capability. Nissan has advised owners not to use fast charging due to a risk of battery overheating and potential fire. Despite the r... Read more
Incident date: Jan 31, 2026
After downloading Tesla’s update (no. 2025.44.25.4) software my heater (with the window defrost functionality) in winter stopped operating. I made my update while at my nearest Tesla service compound (location verifiable per system location log) on 01/25/26 when that same day software began throwing HVAC error codes with blowing cold air, when previously my heat ran well. This is not coincidenta... Read more
CHEVROLET
SILVERADO 1500
(2022) - ELECTRICAL SYSTEM
Feb 2, 2026
Incident date: Jan 26, 2026
9 warnings lights turned on on my dashboard and when going slow and accelerating it brakes by it self also brakes on freeway going 70 mph and then recovers
Incident date: Apr 5, 2002
it stopped working and i turned it off and on it it worked next day stopped working and did the same thing its been doing it for about 5 months and it faild and dont work any more
Incident date: Jan 21, 2026
After purchasing a new vehicle, I have become aware of a persistent and widely reported problem with the Toyota/Lexus battery maintenance/charging logic for the 12V batteries in their HEV and PHEV vehicles. This results in chronic under-charging of the 12v battery due to low charging voltage even during normal use and produces a failed 12v battery within 6-24 months. The problems are so widel... Read more
Incident date: Feb 1, 2026
The idle stop feature sometimes fails to reengage / restart the engine. One time, the van failed to restart and the vehicle completely locked up while I was in an exit ramp to the freeway. I had to turn the van off and turn it back on to get it to shift into drive and go. Similar events have happened a number of times, since the summer of 2025. We have taken it to the dealer twice now, and have be... Read more
VOLKSWAGEN
ID.4
(2023) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Dec 5, 2025
Vehicle ICCU blew up while driving, causing drive train system shut down and limited speed to 10 mph.
Incident date: Dec 20, 2025
The navigation and GPS shows the car is hundreds of miles from where it actually is. In the event of an accident, the automatic emergency call will not show the proper location of the vehicle making any first responder assistance impossible. This is not a new problem for VW as several models including the ID.4 have had this problem as documented on several on-line owner groups. eg. https://www.vw... Read more
Incident date: Jan 6, 2026
On 1/15/2026, my 2025 Ionic 5 Limited AWD car with 11K miles on it suddenly lost power about 1/2 mile from my home. I pulled over to the side of the road and within seconds the car was totally dead (nothing worked). After waiting 1 1/2 hours (in an unheated car with outside temperatures in the 30's (F)) the car was towed to the dealership, where the ICCU was determined to be the problem. The de... Read more
Incident date: Jan 16, 2026
Vehicle has widespread software/electronic failures affecting driving and safety systems. Failures cause erratic, loss of information while driving, unintended systems activation, and loss of emergency services. While operating the vehicle during routine driving, multiple safety-related electronic systems malfunction. The instrument panel and center display intermittently go completely blank whi... Read more
Incident date: Feb 1, 2026
Car drains battery. 45,000 miles and has had 3 batteries and have been told it needs another. Dealer says start stop switch, requires a battery of 750 CCA and not the Subaru recommend battery. Car will die in traffic and driver seat adjusts to different positions by itself. Told that these problems will never stop unless I get a higher rated battery than required.
Incident date: Nov 20, 2024
The 12 V battery failed within two years of the delivery of the car. I believe this is due to the design of the charging unit within it as many other others report the same problem.
Incident date: Nov 20, 2024
The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice says that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy described... Read more
MITSUBISHI
OUTLANDER
(2007) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Feb 15, 2017
We have researched and noticed there was an open recall in the past with the PCM. We are now experiencing issues such as rough idling, poor fuel economy, stalling and poor acceleration.
NISSAN
PATHFINDER
(2024) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Oct 10, 2025
Mitsubishi Motors has been contacted several times in the past about the ETACS system being faulty. The windshield wipers on this particular car went out in February, 2017, at which time they were contacted and rudely refused culpability. The car has had recall-related services completed: 2 windshield wiper recalls and a corrosion-related recall. I was told by the Mitsubishi tech in Asheville, NC ... Read more
BRIDGESTONE
ALENZA SPORT A/S
(9999) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Oct 10, 2025
Repeated failures of the 48v to 12v DC to DC converter. Failure to charge the 12v system results in an complete drain of the 12v battery in under 30 mins while operating the vehicle. The result is an immediate shut down of the vehicle. In my case, while in the middle of a travel lane. Without 12v power the vehicle cannot be shifted into neutral and cannot be moved creating a very unsafe situation.... Read more
Incident date: May 1, 2025
Vehicle was parked on a slight incline with transmission in Park and electronic parking brake engaged. Engine was running. While unloading groceries, driver leaned into vehicle and pressed the engine start/stop button to turn the vehicle off. Immediately after engine shutoff, the vehicle began rolling backward. Driver attempted to re-engage Park and electronic parking brake multiple times without ... Read more
1 injured
HARLEY-DAVIDSON
RA1250S
(2023) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Jan 29, 2026
The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear visibility while reversing, which poses a safety risk to the driver, passengers, pedestrians, and near... Read more
JEEP
GRAND CHEROKEE
(2018) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Jan 21, 2026
My Jeep Wrangler 4xe underwent Safety Recall 68C, which included high-voltage battery replacement and associated electrical system work. The vehicle was held at the Jeep dealership for approximately one month for completion of this recall. After being notified that Recall 68C was completed, I picked up the vehicle. Immediately upon pickup, I experienced electrical issues that were not present pri... Read more
Incident date: Sep 26, 2023
I purchased a 2023 Harley Davidson Pan America only to find out that the motorcycle has a known issue with the charging system. The motorcycle model years 2021 through 2023 have a faulty charging systems which was fixed for 2024 and beyond models by a redesign of the entire charging system. The faulty older system causes the motorcycle to stall randomly and eventually deplete the battery on the ve... Read more
Incident date: Nov 19, 2025
"I am reporting a catastrophic engine failure (rod knock/bearing failure) in my 2017 Kia Sportage, consistent with the Theta II GDI defect. The failure caused a sudden loss of motive power while in traffic, creating a significant safety risk. Furthermore, I am reporting Bill Dodge Kia (Westbrook, ME) for safety negligence. On September 26, 2023 (at 83,611 miles), this vehicle was in their service... Read more
Incident date: Feb 1, 2026
On Feb. 1, 2026 my 2022 Kia Sportage caught fire while parked and turned off. The vehicle had been stationary and was not running at the time the fire started. There were no warning lights, no prior overheating, and no collision or external cause. The fire appears to have originated from the engine/electrical area. This incident resulted in a total loss of the vehicle and posed a serious safety r... Read more
Incident date: Dec 3, 2025
twice this car has has experienced iccu failures. both time the car was on the road traveling when electrical system failure warning was alarm. last incident had to stop along road and towed to hyundai shop
Incident date: Nov 22, 2025
When my windows are up the heater whines, now yesterday the rear window blew out, I’m being told it is a known issue with the 2015 Chevy Silverado, I saw it was recalled and fixed in 2020, obviously the fix did not work and now my truck is a fire danger.
Incident date: Jan 19, 2026
There is an open recall(NHTSA Recall Number25V636) for my vehicle since September 2025 and there is still no remedy available from the manufacturer (BMW). I am told by the dealer that they won't have the part for next several months. This is unacceptable as I need to get the urgent safety recall fixed as soon as possible.
Incident date: Oct 1, 2025
Battery warning light went on as I left my house. Since this is an EV, naturally became concerned. Car was towed to Heritage Hyundai, Towson Md and I was later informed by the technician the ICCU went bad and this was a common problem for the Hyundai/Kia EVs which Hyundai/Kia have not fixed. The car is currently at the dealer's service department.
Incident date: Jan 14, 2026
My car has previously been reported for having issues with electrical problems that I have had to fight the manufacturer to get repaired unsuccessfully.I am constantly experiencing and smelling burning in my dash when I crank the car. Car is no longer under warranty, so therefore, I cannot afford to continue to go in and report the same problem over and over again.My turn signal bulbs are constant... Read more
Incident date: May 25, 2022
While driving my Defender 130 at Highway speed a warning for a faulty electrical system light came on. Within a mile while I was trying to exit the highway, all electrical systems failed. I had a gearbox failure warning and the car went into neutral at highway speed. Power steering failed and I had to manhandle the vehicle off the road into a snow drift to get off the highway.
NISSAN
PATHFINDER
(2020) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Apr 7, 2025
At random times, usually when the battery is below 40% I will get warnings that say "reduced acceleration drive with car". I've own the car for a year (brand new) and this has happened at least half a dozen times or more.
Incident date: Nov 5, 2025
Diagnosis: ICCU and fuse failure. Situation: 1/17/26 No issues starting when starting/driving car to first store. Car started without issue and I drove to next store a few minutes away. Came out of store to start car and got a notification on dash to check electric vehicle system. Checked app and had error P1A9096 Air Flap Turned car off for a minute, turned car back on and still received the sa... Read more
VOLKSWAGEN
TAOS
(2022) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: May 1, 2022
As I was driving the car computer showed overheating, brake failure, transmission failure and the car started shaking and the engine died. I had the car towed by triple AAA to a auto repair shop, but the next day when they went to fix the problem could not replicate it.
Incident date: Sep 4, 2024
Since the purchase of my 2022 VW Taos in 2022, there has been a repeated issue of the check engine light coming on at random times. Each time it has happened the code indicates a problem with the fuel evap system. The issue has been fixed multiple times by replacing parts. There has been no fix for the issue and it still persists. Problems with the fuel evap system puts the drivers and passengers ... Read more
Incident date: Aug 24, 2025
On January 25, 2026, while driving my 2022 Land Rover Defender 110 in Colorado on Interstate 70, the vehicle suddenly and completely lost power with no warning. There were no dashboard alerts, warning lights, or messages prior to the failure. The vehicle abruptly became disabled while traveling at highway speed, creating an immediate and serious risk of a crash, severe injury, or death to myself a... Read more
Incident date: Jan 2, 2026
The battery recharging system failed causing the entire vehicle to shut down. The suspension, gearbox, and starter all stopped working without warning.
Incident date: Jan 16, 2026
My entire Dash went Black. I could not see speed, gas level, milage. This is an extreme Hazard! I brought the car into "Crown KIA" in Clearwater to run a Diagnostic Check for 0.5 hour at $150 and they could not find the problem. I had no money to pay for additional time! I did research on this and found that this is a common problem with KIA's no matter what year!! Just because my particular VIN #... Read more
Incident date: Nov 10, 2025
ICCU failure, car had to be towed to dealer. No loaner available, no eta on repair.
Incident date: Sep 14, 2025
Shutting off when I make stops have to put in park start over
JEEP
GRAND CHEROKEE
(2011) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Dec 6, 2025
When the temperature is around zero my dashboard will not come on. I have been to the dealership 5 times for this issue. It takes me an hour to get to the dealership and by the time I get there it comes on. Dealership (Ken Ganley) states they can’t find the problem if it’s on. This is total bullshit, they know they have an issue and can fix it. Bought the car brand new. I believe it’s a safe... Read more
JEEP
GRAND CHEROKEE
(2011) - ELECTRICAL SYSTEM
Feb 1, 2026
Incident date: Dec 6, 2025
My supplemental restraint system problem keeps appearing on my dash at random times, sometimes will go away then sometimes will stay for over a year. I have heard this is ongoing and Honda has not issued a recall.
Incident date: Jul 8, 2025
My right side suspension has a hard time coming up and I can hear it then it eventually get to right level and my car is freaking out have every light come on and the windshield wipers but it doesn't always do it but I have videos. The codes I get say malfunctional control u1403 and other ones