Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 191,761 complaints - component: ELECTRICAL SYSTEM

Incident date: Feb 17, 2026

Two months after purchasing my used Chevy 2022 Malibu my engine light came on and also a notification stating Engine Power Reduced and the car was not performing well. I went to advanced auto to get a diagnostic and the results that were generated was the code P0299 along with several other codes. I have been dealing with this same issue over 6 months even after taking it to Chevrolet and them fix... Read more

Incident date: Jan 24, 2026

Electrical/Motor~ Yes, Myself, [XXX] daughter and others safety is at risk from stalling in a busy intersection. yes, its happened multiple times. The dealerships says its not throwing a code and have nothing to go off of. No, the manufacturer hasnt checked it. the RPM went up and down. No other lights on the dash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.... Read more

Incident date: Jul 15, 2025

I am filing this complaint due to repeated and dangerous electrical and hybrid system failures in my 2024 Dodge Hornet, which have resulted in sudden loss of acceleration, loss of braking performance, dashboard warning lights, and system malfunctions while driving. The vehicle has been serviced multiple times at Meadowland of Carmel Chrysler/Dodge/Jeep/Ram with the following documented incidents:... Read more

Incident date: Jan 1, 2026

The vehicle produces an extremely loud static or popping blast from the speakers at startup or during operation. The volume controls do not respond and the noise can only be stopped by shutting the vehicle off. The sound is ear-piercing, leaves ringing in the ears, and startles the driver. This has occurred more than once. One incident happened while driving on the freeway and nearly caused a los... Read more

Incident date: Dec 29, 2025

The contact owns a 2022 Thor Motor Coach Magnitude. The contact stated that the solar inverter failed to function as intended. The contact was unable to turn off or turn off the inverter. The warning lights were illuminated. A mobile RV mechanic arrived at the residence and diagnosed the vehicle and determined that the inverter Freedom 2000 was underrated for the vehicle and the compartment was no... Read more

Incident date: Feb 1, 2026

This has happened twice. They “fixed” it and returned it to me and it did it again. I was about to pull out into traffic, once on the interstate and another time on a 2 lane highway… right as I hit the gas to pull out the car lurches forward and dies. Comes to a complete stop. It won’t crank back up, it won’t go into neutral or drive or reverse. The electoral system goes crazy and all... Read more

Incident date: Feb 16, 2026

We had a recent recall completed for the hybrid battery/charging sytem where a software update was all that was required. Two weeks after a recall for the hybrid battery/charging system was completed, while traveling, we had a loss of power at 70mph in heavy traffic, and our vehicle stopped operating. We were able to limp our vehicle to the right shoulder, and was stranded on the side of I-75 sou... Read more

Incident date: Jan 9, 2026

The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while operating the vehicle, the instrument panel was inoperable. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of ti... Read more

Incident date: Jan 28, 2026

The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: Feb 13, 2026

On Sunday, 2/15/26 while backing out of my garage into the driveway, I heard a "pop" sound from the rear and the vehicle stopped and shut down with multiple warning/alerts on the dash. The error code reported was DTC P1A9096 which is indicative of an ICCU (Integrated Charging and Control Unit) failure as widely reported here and online by other owners. Vehicle was towed to the dealer and is curr... Read more

Incident date: Sep 1, 2024

Service Stabiltrak came up. ABS, All wheel drive, one pedal driving, acceleration it's reduced, traction control is off . Car is not safe to drive because acceleration and braking has been greatly compromised.

Incident date: Jan 13, 2026

My car gave me a "Check electrical vehicle system" message, which I have seen online may mean a problem with the ICCU. As the dealership is close - about five miles from my home, on residential roads - I decided to drive there. The car lost power very quickly and then died in the road shortly after leaving my driveway. Thankfully I wasn't on a busy street or an intersection and was able to safel... Read more

Incident date: Aug 27, 2025

Since shortly after taking delivery of my 2023 Jeep Grand Cherokee 4xe, I have repeatedly experienced intermittent safety-related malfunctions involving sudden steering stiffness and braking intervention. From early in ownership, the vehicle would unexpectedly engage what I later learned is the Automatic Emergency Braking (AEB) system. During these events, the steering would feel locked or restric... Read more

Incident date: Nov 18, 2025

Back on October 10th, 2025, I took the software update related to the A7C recall. On October 11th, my vehicle became totally bricked and undriveable due to this update. I had it towed to a dealership where they supposedly "fixed" it by rolling the software back. However, my recall letter stated that this was not a permanent fix and there currently is none. It has been 4 months since this began and... Read more

Incident date: Feb 6, 2026

Car was serviced for recall work and returned next day with con box failure which controls SOS feature on car. The Con box failures can be caused from battery voltage events and software resets . The car had approximately 38k miles on it at the time of service . The dealer and Audi would not accept any responsibility for the failure of the con... Read more

Incident date: Feb 9, 2026

The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more

Incident date: Feb 7, 2026

Vehicle was stopped at a light. When I let go of the break the car turned on the parking break. After I turned off the parking break it asked to shift into neutral or park and press the break button the break was locked. I tried to turn the car off but it wouldn’t shut all the way off. It unlocked everything after I turned the engine off and back on.

Incident date: Feb 7, 2026

The contact owned a 2018 Chrysler Pacifica. The contact stated that while in reverse(R) and reversing into a parking spot, it was difficult to accelerate over a patch of ice. The contact depressed the accelerator pedal, and the vehicle accelerated quickly and failed to stop while depressing the brake pedal and the vehicle drove through a fence and crashed into a brick building and stopped. The con... Read more

Crash

Incident date: Nov 7, 2025

The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while the vehicle was parked, it was plugged into the charger and red dots illuminated. The vehicle was taken to the dealer, where the contact was advised not to connect the vehicle to the charger. The contact was informed of an open recall. The contact was advised to park the vehicle outside. The vehicle was not diagnosed or repai... Read more

Incident date: Nov 7, 2025

The contact owns a 2015 Jeep Grand Cherokee. The contact stated the infotainment system turned off intermittently while driving, and occasionally failed to turn off when the vehicle was turned off. The dealer was contacted and informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximatel... Read more

Incident date: Feb 18, 2024

The electrical system fails, and the battery is not charging sufficiently. When the auto start/stop engages, the car does not restart in traffic. Requested a battery test at the dealership in May 2025; was told it could not be done that day because it would require leaving the dealer service shop. Eventually, the electrical system became unstable, and the car stopped in traffic on 11/07/2025. Repl... Read more

Incident date: Feb 12, 2026

Emergency break lever/pull tab gets stuck Vehicle failed to start several times causing tows Vehicle steering is loose and dangerous Steering is hard to control on a bump uneven payment or snowy rainy weather conditions . Wheel is loose can’t teach my teenager how to drive in this to dangerous even for me

Incident date: Feb 14, 2026

My wife and child drove the car to the grocery store and parked the car l. When she returned to leave , the car would not start and flashed a warning with key fob not detected and some kind of security light warning. The instrument cluster told her to place the key in left console cup holder to crank the vehicle . This did not work either .I drove the second key fob to her to determine if it was a... Read more

Incident date: Feb 12, 2026

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 5 MPH, the brake pedal was depressed while slowing down; however, the RPM elevated to 5,500 RPM. The contact stated that excessive force was needed to depress the brake pedal. The vehicle was stopped, turned off, restarted, and operated normally. Additionally, the remote start feature was not operating... Read more

Incident date: Feb 18, 2026

I am reporting a series of safety concerns regarding my 2017 Chevy Volt, which have persisted despite multiple attempts to address them with the dealership. These issues pose significant risks to my safety and that of others on the road. On January 18th, 2024, I brought my vehicle to the dealer after experiencing reduced propulsion power while driving on the highway, coupled with the illumination ... Read more

Incident date: Feb 17, 2026

When running the vehicle in electric mode (and sometimes hybrid), there seems to be an issue with acceleration. When pressing the pedal, the vehicle begins to accelerate until it reaches around 50% power. Once that happens, it either barely accelerates or doesn't at all - even if you are pushing the gas pedal completely to the floor. After a short period of time, the engine kicks on to compensate,... Read more

Incident date: Feb 10, 2026

Service shifter message and all gear indicator lights on PRND. Seeing common problem and a Technical Bulletin on 2014-2018 Jeep Cherokees

Incident date: Jan 26, 2026

The tailgate will not go down when you push the bottom that is on the tail light or when you push the button inside the truck it will not go down. It makes the noise like if it is going to but gets stuck.

Incident date: Jul 30, 2024

The contact owns a 2026 Tesla Model Y. The contact stated that the model year was advertised with a front trunk emergency release and interior lighting. The contact stated that after purchasing the vehicle, the contact became aware that the vehicle was not designed with the front trunk emergency release or interior lighting, which the contact considered a safety issue and a violation of FMVSS No. ... Read more

Incident date: Feb 10, 2026

Truck started smoking from under the hood in the area of the battery compartment while driving. Then truck burst into flames. 53,000 miles. No injuries. Hillsborough County Fire Rescue came to the scene with report number XXX-XXX and can be reached at [XXX] . Sticker shows built in May 2019. There was a recall 19S40 which applied to vehicles made in June 2019. So I was only one month prior to the ... Read more

Fire

Incident date: Feb 10, 2026

Rear view camera defective cannot see we're going into reverse

Incident date: Jan 19, 2026

The cluster instrument panel stopped working. It is a part that has been recalled. It was taken to the local jeep dealer and they confirmed the issue. Apparently, my jeep has not been added to the recall list yet. I also reported the issue directly to Chrysler back when it first happened.

Incident date: Mar 14, 2024

See attached document. Dear Jeep Customer Care and Chrysler Capital,I am writing to formally request the termination of my current lease agreement for my 2023 Jeep Wrangler 4xe, VIN: [XXX], due to the severe safety risk posed by NHTSA Recall 25V-74 l, concerning the high-voltage battery fire hazard.Due to the severity of this unaddressed safety hazard, I am unable to use the vehicle for its intend... Read more

Incident date: Feb 16, 2026

To the Office of Defects Investigation, I am submitting this formal complaint regarding NHTSA Recall 22V703000 (Kia Recall SC249) involving my 2020 Kia Sorento (VIN: [XXX] ). This recall identifies a fire risk due to a potential electrical short in the tow hitch harness module. The recall notice specifically warns that a vehicle fire may occur while parked or driving. After receiving the recall... Read more

Fire

Incident date: Feb 8, 2026

I came out to my vehicle and attempted to start it as usual and the EPB would not disengage and I had to have it towed to the dealer. They had to manually disengage it and told me I needed a new switch. I purchased the switch and that did not fix the problem, all of my warning lights have been on the vehicle ever since due to error code "PARK BRAKE MALFUNCTION" i cannot use my parking brake and al... Read more

Incident date: Feb 17, 2026

The ICCU failed while I was driving my car on a 50 mph road. Check electrical system warning lights appeared. Maximum speed was reduced to 19mph and my car became a road hazard for other cars on the road. I managed to pull off the road once I found a safe spot. After visiting the Kia dealership, the problem was confirmed as a failed ICCU (Integrated Charging and Control Unit) and replaced unde... Read more

Incident date: Feb 1, 2026

On February 17 at approximately 9:30 AM, while my wife was driving uphill, the vehicle abruptly shut down and became completely disabled. It began rolling backward despite her attempting to accelerate. Multiple warning alerts activated simultaneously, and the vehicle would not respond to forward input. Our [XXX] child was in the vehicle at the time. A total loss of power while in motion, combin... Read more

Incident date: Feb 6, 2026

The Dealer states my ICCU has failed and will be replaced. My vehicle could no longer charge on AC power (level 1 or level 2), and eventually had to be taken to the dealer because it could not be charged at home any longer due to the ICCU failing.

Incident date: Feb 12, 2026

The radio system failed two years ago Many drivers with the same car have similar problem.

Incident date: Feb 12, 2026

Ghost touch concern on infotainment touchscreen, similar/same as SSPB6 which was issued for earlier Mazda3 models and extended to other Mazda models. When car is on and touchscreen is not disabled, it exhibits phantom touches, making it unsafe and unusable as it acts like it is being tapped all across the screen. this is especially dangerous when using the navigation which was nearly a $1000 adde... Read more

Incident date: Aug 9, 2025

I’m reaching out for help with a frustrating situation. I purchased a brand new 2026 Chevrolet Traverse in New York, but after moving to Texas, I'm having trouble registering it. The car can't pass the state inspection due to emissions issues, and local dealerships aren't providing any assistance. The only advice I've received is to drive it around for a bit, hoping the problem resolves itself. ... Read more

Incident date: Dec 27, 2025

The MMI ( main screen) system randomly reboots every 5 minutes, even when using CarPlay, which is unsafe. Please check it out. Thank you!

Incident date: Feb 9, 2026

Battery continuously dies, likely due to a parasitic drain, and it is extremely hard-taking up to 15 to 20 minutes to open the car door using the the wierd key you slide out of the key fob. As a woman, it is very dangerous when my battery dies and I am in a dark parking lot and I can't even get inside the car and lock the door for safety. Been happening for years lastest time was today 02/17/202... Read more

Incident date: Feb 13, 2024

ICCU failed. Car has been sitting at service center for ~4 weeks. Luckily the incident took place at home but could have been anywhere. No warning prior to failure.

Incident date: Jun 1, 2024

While driving on the freeway in the carpool lane, our Audi Q6 malfunctioned and lost power. There were numerous malfunction lights all at once. No other warning that the car was about to lose power. I was forced to coast across lanes avoiding traffic to the side of the road. Steering wheel was also violently shaking. The car has been out of service at the dealer for 58 days as of today. The ma... Read more

Incident date: Feb 13, 2026

The infotainment system system that controls the AC RADIO DEFROST HEATED SEATS, SETTINGS, DRIVEABILITY SETTINGS does not turn on. This is my wifes car and she has to drive sometimes with no defrost while its raining and not AC/Heat control while the weather is cold or super hot in LA. The problem has been diagnosed by the dealer and there has been a recall issued for this specific recall, just n... Read more

Incident date: Feb 17, 2026

My speedometer was jumping from 0 to 20 mph while in park. A couple weeks later it did it while I was driving, I was going 25 mph and it jumped to 55 mph. I took it to the shop that day and all 4 of my wheel speed sensors were out, which wasn’t accurately measuring my speed. The shop said it was common with this model and year. Also, my headlights do not work in auto mode. I will have shut my ... Read more

Incident date: Feb 17, 2026

ICCU failure

Incident date: Feb 17, 2026

The dc dc converter failed and had to be towed away. The incident happened while I was driving the vehicle.

Incident date: Feb 15, 2026

On 3 different times while towing the trailer I was getting beeped at and flashed by other trucks cars etc. I learned that for hours I did not have rear brake lights or turn signals, I had to trouble shoot all the trailer wires and found broken connectors that fed the signal, brakes and running lights. first time the right side rear of the trailer lost all lighting, 2nd time the rear left signal a... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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