Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
Incident date: Feb 22, 2026
I have had many issues with this vehicle. Most concerning is that the other night while driving down the road at night, my car blacked out and I had no lights inside or headlights outside while driving in the dark. My back hatch button only works when it wants to. My screen freezes every once in awhile and also makes horrible noises very frequently. I’ve had one case of my screen freezing on a l... Read more
Incident date: Nov 24, 2025
a warning "Stop immediately! Check Power Source" with loud beeping occurred and we were able to pull over and park safely. However, we were a 30 minute drive from home and in a downtown urban area. Took the next day off of work (essential healthcare worker at a hospital) to have car towed to dealership. ICCU failure. Told it could take months for replacement part to be shipped. Given a loaner ca... Read more
Incident date: Jan 14, 2026
12v battery died at 13,484 miles
Incident date: Feb 19, 2026
The ABS module failed in June of 2025. Ram originally told me the part was on back order 6-8 months. In December they said there were 100 ABS modules on order for our area. In January 2026 they informed the mechanic that is doing the work that there is still parts on back order and it could be another 1-2 months. Today 2/25/26 the mechanic was told there are 265 modules on back order and it can be... Read more
OLDSMOBILE
ALERO
(2004) - ELECTRICAL SYSTEM
Feb 25, 2026
Incident date: Apr 22, 2022
I remote started my truck, and when I got to it there was smoke and a flame coming from the rear power window. The remote start activates the rear defrosters, which started the electrical issues. I shut off the engine, and a loud pop followed, which was the shattering of the driver side rear window. The flame went out, and could have easily ignited the tarp covering the truck bed. There were no wa... Read more
Fire
Incident date: Feb 25, 2026
I was driving about 30 mph when I was prompted with the following error message, “Drive train fault, restart not possible, High Voltage Battery,” I was able to drive home which was about 1 mile away. I drove the car home, parked it and turned it off for 45 minutes then I attempted to turn it on but was unable to and continued to receive the same message. Side note, this vehicle was purchased... Read more
Incident date: Jan 22, 2026
The ICCU of my vehicle failed and couldn't charge using AC power which also caused my 12V battery to fail. The car has had the old recall completed month prior to this failure so Hyundai didn't replace the defective part just updated software in hope the defect wouldnt happened. Regardless the defect happened and the car while still under warranty has not been fixed in 57 days. Hyundai states my v... Read more
CHEVROLET
SILVERADO 1500
(2017) - ELECTRICAL SYSTEM
Feb 25, 2026
Incident date: Feb 25, 2026
Odometer Fraud. The contact owns a 2013 Honda Accord. The contact purchased the vehicle on October 27, 2025. It was discovered that there was a mileage discrepancy. The vehicle was a private sale by an individual who was a registered dealer. At the time of purchase, the vehicle mileage was 105,000. The contact stated that while attempting to start the vehicle, the vehicle failed to immediately sta... Read more
Incident date: Jan 8, 2026
The contact owns a 2022 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 25V655000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that due to the recall, she was forced to rent vehicles to avoid experiencing the failure stated in the recall. The local dealer was contacted and confirmed that parts were not yet availab... Read more
VOLKSWAGEN
TIGUAN
(2022) - ELECTRICAL SYSTEM
Feb 25, 2026
Incident date: Nov 20, 2025
On 12/06/2025, I purchased a 2023 Jeep Wrangler 4xe from a Chrysler Jeep dealership in Myrtle Beach, SC. Recall 68C (NHTSA 25V741000) had been published on 11/05/2025 — one month prior to my purchase. The recall involves high voltage battery cells with separator damage that may cause a vehicle fire while parked or driving. A Stop Sale order was active on this VIN at the time of sale. I raised th... Read more
Incident date: Feb 25, 2026
My 2023 Chevrolet Tahoe LS has experienced repeated service issues within the first year of ownership. The vehicle has been in the repair shop five separate times and out of service for approximately five months total. Due to extended repair periods, the mileage remains extremely low. A primary concern involved the steering system. The steering wheel was noticeably off-center while driving straig... Read more
Crash
Incident date: Feb 20, 2026
The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving approximately 60 MPH, the vehicle shut off while driving to the residence from the dealer. The vehicle was restarted and operated normally. Prior to the failure, several software updates were performed under recall. The contact was referred to an out-of-state dealer to perform the software updates. No further informatio... Read more
Incident date: Dec 22, 2025
All normal sounds completely stop working, no audio or volume at all: no turn signal, no collision warning, no GPS audio, no radio; no hands-free phone volume. Hyundai Service department advised they have never heard of this type of incident. All warning systems are completely silent.
Incident date: Jan 1, 2024
The contact owns a 2024 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM). The vehicle was taken to the local dealer, and the contact was informed that the part needed to perform the recall repair was not yet developed. The contact stated that the vehicle remained with the dealer for four months. The contact was provided with several loane... Read more
Incident date: Feb 23, 2026
ABS System Module/System Brake Failure Unsafe and Can not drive anymore The problem was produced December 5, 2024 and they have refused to fix the recall. The problem has been inspected by several local dealerships as well as team Dodge ram and Chrysler Corporation There is warning lights that actually accelerate and go off every 60 seconds as you’re driving. This has been going on for years ... Read more
Incident date: Oct 1, 2025
The instrument cluster has gone black.
LAND ROVER
RANGE ROVER EVOQUE
(2024) - ELECTRICAL SYSTEM
Feb 25, 2026
Incident date: Jul 7, 2025
I was driving on a 4 lane major artery on 12 / 30/2025 traveling approximately 50 mph. Heard a loud bang and car loss power and suddenly slowed. Vehicles behind me had to swerve to miss hitting me. The vehicle could move approximately 5 mph afterward. We pulled off the road onto a side road. We later found out the ICCU failed from the Hyundai dealership. It has been there since that date await... Read more
Incident date: Feb 24, 2026
The contact owns a 2018 Dodge Grand Caravan. The contact stated that while driving at 15 MPH, the vehicle lost automotive power and came to a stop in the middle of traffic. The check engine warning light was intermittently illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and the failure was associated with NHTSA Campaign: 18V524000 (Electrical Sy... Read more
Incident date: Feb 25, 2026
Ram recall 03D, NHTSA-26V-059. The Ram dealer stated replacement "trailer control modules" will be installed in unsold units first, not existing owners of sold units. My vehicle has NOT been repaired. The Ram app states my recall issue is resolved- it is not. I cannot safely and legally tow my trailer because of this issue. Stellantis needs to be held accountable as the manufacturer WAS aware o... Read more
Incident date: Feb 19, 2026
Refused to fix the issue because the OBD reader did not provide any codes OBD reader is not sending any signals, but there is power I called Sam’s Ford to send a service to fix the recall but told me they will not fix the issues because no codes were being provided And the check engine light is active
Incident date: Feb 23, 2026
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that due to the recall information, the vehicle should not be charged at high-speed charg... Read more
Incident date: Feb 25, 2026
When driving at normal speed, my truck completely shut down with no warning. The instrument panel went dark and the engine shut off. I do not believe I was able to steer, though I think the brakes allowed me to slow the vehicle to a stop. I was near an intersection, so I was lucky to not have been hit from the rear or run in to traffic in front of me. The vehicle was unresponsive and would not tur... Read more
Incident date: Jan 24, 2026
I keep getting SHIFT SYS FAULT error. My car will not move out of P (park). I towed my car to repair shop on 2/11/2026 - 02/13/2026 the mechanic told me he replaced the bushing kit and the gear dial. Less than a week later on 02/26/2026 I got the same error and was able to drive my car to Village Ford Dealership (my car is still there) I was told on Monday that the technicians thought they fixed ... Read more
Incident date: Apr 24, 2025
The contact owns a 2020 Hyundai Palisade. The contact stated that the vehicle was consuming an excessive amount of oil. There was an oil-burning odor coming from the vehicle. There was a misfire coming from the engine before the vehicle stalled. The Auto START/STOP was activated while driving. The feature was turned off, but quickly reactivated. There were no warning lights illuminated. The vehicl... Read more
Incident date: Feb 23, 2026
On April 24, 2025, I plugged my Kia EV6 into my 48-amp hardwired ChargePoint HomeFlex at 7:26 PM. Around 10:30 PM I heard a noise outside but did not investigate. At 12:25 AM I noticed I had not received a “charging complete” notification. The Kia Connect app showed the vehicle at 74% and no longer charging. The ChargePoint app was unresponsive. The next morning I found the charger’s 60-amp... Read more
Incident date: Feb 19, 2026
My truck down shifted from seventh gear all the way down to first, making rev really high and slow down all the sudden. I was doing 50 mph
Incident date: Dec 30, 2025
Today I noticed that both of my door front locks passenger and driver side do not even actuate to have the door locked and unlocked by key of by the alarm. They completely stopped working. Even I contacted Toyota Corporate several times about this issue (800) 331-4331 and got ignored. This is a safety issue that needs to be addressed immediately. This is a safety concern for me and family.
Incident date: Dec 30, 2025
My current vehicle has a headlight malfunction issue that has plagued the car since 2k. Under turning the swivel in the headlight will break or become off track.The headlight if it becomes off track the adaptive headlight will stick in place causing a lost of field of view at night. Mazda has warranty the drive side headlight due this issue. Their new headlight house was redesigned for 2024 year. ... Read more
NISSAN
PATHFINDER
(2025) - ELECTRICAL SYSTEM
Feb 24, 2026
Incident date: Feb 24, 2026
Driving 30 mph down a city street when heard a pop and vehicle completely lost power at speed. Engine turned off and I coasted to a stop, which was unfortunately at an intersection and due to traffic could not get over safely. All accessories were still on however I could not restart the vehicle or put the vehicle into neutral, which left me stranded in the middle of a busy intersection. Hazard... Read more
Incident date: Feb 16, 2026
I purchased this vehicle new, and it has exhibited multiple safety-related problems. 1.The transmission intermittently fails to engage reverse; when reverse is selected, the vehicle sometimes goes into neutral. 2.When this occurs, the rearview camera does not activate, creating a serious risk when backing up. 3.Additionally, the odometer/mileage appears to increase unusually fast without correspon... Read more
TOYOTA
SIENNA HYBRID
(2025) - ELECTRICAL SYSTEM
Feb 24, 2026
Incident date: Oct 7, 2025
Integrated Charging Control Unit (ICCU) failed while driving. Heard a pop from below the rear seats. "Check vehicle electrical system" message popped up initially, then changed to "Stop vehicle and check power supply" Vehicle could not exceed 20mph directly after failure, then lost all driving power just as I pulled the vehicle off the road. If I hadn't found a place to pull over in time, the ... Read more
Incident date: Jan 1, 2026
While driving 55mph my vehicle suddenly lost power, causing traffic behind me to blow their horn, then pass me. Thank god the people behind me didnt crash into me. I drove straight to Mechanics. This happened in mid October 2025. I was told its the e torque generator that needed replaced. My mechanic has ordered it several times just for it to refund him due to being out of stock. I have been in ... Read more
Incident date: Sep 1, 2025
1. The engine starter motor (specifically the pinion starter) has failed, and the auxiliary battery is also showing reduced capacity (only a portion of its 660 cold cranking amps). The vehicle is currently at a service center where the technician has diagnosed these issues. The components should be available for inspection upon request, as they have not yet been replaced. 2. The failure of t... Read more
Incident date: Feb 24, 2026
I've had my driver side door handle switch replaced beacuse it was faulty and I could not get into my car through the driver side. Now I am having the same issue with the passanger side. In a case of an emergeny if I can not get into my car I fear for my or my passanger's safety. I fear the quality of the parts are not ment to last. I replaced the driver side handle right before the manufactur war... Read more
Incident date: Feb 24, 2026
For the past few days, our 2022 Hyundai Ioniq 5 (approx. 83,000 miles) has been unable to charge using AC charging (Level 1 or Level 2). The failure is repeatable and consistent across multiple chargers: two separate home Level 2 chargers, the Hyundai-provided Level 1 charger, and a neighbor’s Level 2 charger. In each case, charging either fails to start or stops shortly after initiating. DC fas... Read more
Incident date: Feb 23, 2026
This is a brand new 2025 Wagoneer S Launch edition. On one occasion the vehicle lost all electric power while being driven. No electronic component worked on the vehicle including hazards. Had to leave the vehicle wear it died on the middle of the road. Was towed for repairs and remained int he shop for 28 days. I was told the delay in repair was due to a specialist from Stellantis being required... Read more
Incident date: Feb 23, 2026
During level 2 AC charging the circuit breaker in the house tripped. Tried again on a level 1 charger that came with the car and again it tripped the home circuit. Again, the car overloaded the house electricla system to a point it tripped the circuit breaker. Car taken to dealership for repairs. Dealership trouble shooting identifed failed ICCU with burnt connecter pins. HyundaiCase Management ... Read more
Fire
Incident date: Jan 18, 2026
On the previous day, The vehicle began with notifying me that the battery needed charging and recommended starting the vehicle to charge it. This was done and drove home from work. Next day same notification but when I started driving, the car started losing power, no acceleration at all. Drove for about 3 minutes without ability to accelerate, then suddenly there was no power, just rolling, in a ... Read more
Incident date: Jan 31, 2026
I am filing a safety defect complaint regarding a 2026 Dodge Charger Daytona (400V electric vehicle platform) that suffered a catastrophic high-voltage system shutdown at approximately 1,261 miles. The vehicle had charge remaining and was being prepared for charging when it experienced a forced EV system shutdown and would not restart. The vehicle displayed partial state-of-charge but became compl... Read more
Crash
Incident date: Jan 31, 2026
"CATASTROPHIC ENGINE FAILURE & INEFFECTIVE RECALL REMEDY (NHTSA 19V-204): While traveling at highway speeds, with my two children and boyfriend, the vehicle went completely black. Car loss complete power, going into a limp mode( 'Loss of Motive Power') The Check Engine Light began flashing before going solid. When I was able to pull to the shoulder, I tried to start the car and noticed the radi... Read more
Incident date: Feb 24, 2026
The vehicle display flashed red and then the vehicle turned off completely while in traffic with no ability to change gear, operate the electronic door releases, or turn the hazards on. Safety was put at risk because insufficient notice of failure was given so it was impossible to get out of traffic, the vehicle could not be put in neutral so could not be pushed out of traffic, further the hazard ... Read more
Incident date: Dec 31, 1969
Category: Recall Reimbursement Problem NHTSA Complaint Description I am filing a complaint regarding General Motors’ refusal to reimburse an out-of-pocket repair related to Safety Recall N150042 on my 2009 Hummer H3 (VIN: [XXX] ). On December 31, 2025, I paid $946.06 out-of-pocket to correct the defect covered by Recall N150042 (blower motor connector module). The repair was performed at Colema... Read more
Incident date: Feb 1, 2021
Wife’s 2020 Jeep Wrangler’s IPC above the steering wheel went blank. No speed, no fuel gauge, no odometer or warning lights, no turn signal indicators. Chrysler Safety Recall (30B) (NHTSA CAMPAIGN NUMBER: 24V652000) states there is a problem with these including our year Wrangler, 2020. Dealer said we are out of luck because when they type in our vin number into their database, no safety recal... Read more
CHEVROLET
SILVERADO 1500
(2020) - ELECTRICAL SYSTEM
Feb 24, 2026
Incident date: Dec 24, 2025
My husband was driving on a small road and we were going about 25mph when he tapped the brakes the car jumped forward and the brakes did not catch. We lunged forward almost crashing into another car. No warning lights appeared. Driving conditions were normal, dry roads. Brought it into the dealership again for the same issue that we brought it in for less than 30 days ago.
Incident date: Nov 24, 2025
My 2022 Nissan LEAF (VIN: [XXX] , approximately 24,000 miles) is subject to an active safety recall involving the high‑voltage battery and risk of fire during DC fast charging. This includes NHTSA Recall Campaign No. 25V‑655 (Nissan Recall No. R25C8), which relates to battery overheating during Level 3 (DC fast) charging. Related prior campaigns include 24V‑700 affecting similar Nissan LEAF ... Read more
Incident date: Jan 17, 2026
During an extreme cold event in Interior Alaska (–44°F), the vehicle experienced a sudden emissions‑system failure that triggered an EPA‑mandated Limp Mode, limiting the vehicle to 5 MPH on high‑speed highways. This created an immediate life‑safety hazard because it was impossible to maintain a safe speed or exit the roadway due to snow berms. Prior to the failure, the vehicle displayed... Read more
Incident date: Feb 24, 2026
I am a disabled veteran reporting a failed recall remedy and a dangerous safety defect in a 2024 Dodge Hornet GT. This vehicle was previously serviced under NHTSA Recall 25V246000 (Rear Visibility System), where the display module was reportedly replaced/updated. On January 17, 2026, while driving at slow speeds, the center infotainment screen suffered a total failure and went blank. This failure... Read more
Incident date: Feb 14, 2026
My alternator was not working and it was a recall and I paid to fix it and they don’t wanna pay me back. I got a new part from audi and fix it at the shop and they don’t wanna pay anything just called and she said we don’t pay only if he’s done at the dealer. And I don’t believe that! Bc dealer told me they pay if I fix it any where to get done quick bc was out stock
Incident date: Feb 19, 2026
On November 21, 2025, while driving at approximately 60 mph and with approximately 15,685 miles on the vehicle, my 2024 Hyundai Ioniq 5 suddenly experienced a loss of automated systems including adaptive cruise control, lane keeping assist, and forward sensors. The failure occurred without warning. The following day, the 12V battery was completely dead and the vehicle required a jump start to oper... Read more
Incident date: Nov 24, 2025
Multiple 12v batteries died within one year of installation; ICCU finally failed at about 3.5 years of ownership. Towed to dealer on January 16, 2026, still no repair as of February 24, 2026.