Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
LAND ROVER
RANGE ROVER SPORT
(2016) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Mar 15, 2026
In my car there is an electrical issue with the radio. Sometimes when I’m backing up and using the camera the lane assistance doesn’t work properly which can cause someone to back into things if they are using it. Also another issue it has is when I’m driving the entire radio and dashboard flicks and the screen goes out which is dangerous when driving because now I’m not sure what my speed... Read more
Incident date: Sep 1, 2025
The electric power assist steering system on my 2022 Tesla Model X began displaying a "Steering Assist Reduced / Steering May Require Increased Effort" warning intermittently beginning in approximately May 2024, shortly after I purchased the vehicle. This warning appeared more times than I can count over the following months. In most instances the warning appeared but the steering continued to fun... Read more
JEEP
GRAND WAGONEER
(2024) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Feb 13, 2026
Vehicle keeps entering limp mode when driving. Complete loss of power car cannot move and is left stranded. Vehicle has been at the dealership diagnosed and repaired over 4 times but the problem still remains. Dealer states there is no rat or electrical damage, battery was replaced and software updated but the car keeps losing all power and needs tows constantly.
MERCEDES-BENZ
GL450
(2009) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Mar 2, 2026
On multiple occasions my vehicle has not recognized the key fob when I have been at the vehicle. I have actually been standing by it trying to open the door and it would not respond. Even if I was holding the key fob in my hand next to the door it would not respond. I would have to manually push the unlock button on the fob to be able to enter. This has caused me personal safety concerns when ... Read more
Incident date: Feb 12, 2026
Drivers door latch takes a long time to unlatch/latch there have been numerous times where the door won’t close and stay closed. My door has also had to be left open as it won’t latch. This is a serious safety hazard there was a recall but my vin was not included.
Incident date: Oct 15, 2025
The contact stated that he saw a Tesla Cyber Cab vehicle with one occupant in the front driver-side seat. The contact stated that upon further inspection, the vehicle did not have side-view or rear-view mirrors. The contact stated that his safety and the safety of other drivers were placed at risk because the driver of the self-driving vehicle could not see a nearby vehicle in the blind spots or r... Read more
Incident date: Mar 12, 2026
The contact owns a 2011 Dodge Challenger. The contact stated that while driving at 80 MPH, the vehicle shut off unexpectedly. The vehicle was jump-started. The battery was replaced. No warning lights were illuminated. The contact was concerned about driving the vehicle. The vehicle was taken to an unknown local dealer to be repaired under NHTSA Campaign Number: 17V435000 (Electrical System) in 200... Read more
TOYOTA
HIGHLANDER
(2019) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Feb 10, 2026
The issue appears to involve the electric oil pump and related components. My 2021 Kia Sorento had a recall for the electric oil pump that was marked “completed” in January 2023; however, the dealership only performed a software update and did not replace any mechanical components because no fault code was present at that time. Beginning around October 2025, the vehicle started experiencing dr... Read more
Incident date: Jan 15, 2026
Internal short within headlamp assembly causing the fuse to blow. Unrepairable, requires full replacement of part. Confirmed by MyAutoImports licensed Toyota repair center. Passenger side day running light, headlight, and brights are inoperative. Turn signal and front right indication light are still functioning. No warning prior to, but system warning came up after the short first occurred telli... Read more
Incident date: Mar 7, 2026
Drivers cluster screen (which include all gauges, odometer, temp gauge, gas gauge, critical safety features, etc.) has gone completely black with zero visibility to essential functions. Took to dealer. Dealer says screen is covered under warranty but is backordered from Kia. ETA for new screen is late May 2026.This happened on January 15, 2026 with no warning signs. Currently driving vehicle as it... Read more
Incident date: Mar 12, 2026
I received a recall notice dated 9/23/2025. The recall is listed as URGENT safety issue that could cause a fire. The notice instructs not to drive the car or park in garage. It has been over 6 months now and there is still no fix. I am requesting the manufacture buyback my vehicle.
Incident date: Mar 2, 2026
The contact owns a 2017 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the check engine warning light remained illuminated. Additionally, while driving at an undisclosed speed, several unknown warning lights unexpectedly flashed on the instrument panel. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failu... Read more
FOREST RIVER
SANDPIPER
(2024) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Mar 16, 2026
Back up camera display went black and issued error. This error is sporadic. please approve replacement.
Incident date: Mar 10, 2026
The contact owns a 2026 Hyundai Palisade. The contact stated that while the vehicle was parked, the anti-pinch protection feature was inoperative and failed to identify that the seat was occupied. The contact’s grandson accidentally hit an unknown button and was squished by the seat. The failure caused emotional distress to her grandson. No warning lights were illuminated. The contact received n... Read more
CHEVROLET
TRAILBLAZER
(2022) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Mar 1, 2026
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle lost automotive power. An unknown warning light was illuminated. The vehicle was taken to a local dealer, where it was determined that the... Read more
Incident date: Jul 17, 2025
The contact owns a 2026 Hyundai Palisade. The contact stated that while an occupant was seated in the second row passenger seat, the contact accidentally tapped the "ONE-TOUCH" TILT-AND-SLIDE BUTTON. Despite the occupant seated in the second row, the seat continued to fold, nearly crushing the occupant. The occupant managed to jump out of the vehicle as the seat continued to fold; they did not suf... Read more
1 injured
Incident date: Mar 10, 2026
The infotainment screen on my 2022 Honda Passport is constantly blacking out or freezing up. In addition to no use of radio or GPS when this happens, there is also no backup camera or rear cross traffic warning. This creates a safety issue. The vehicle has been to the dealer twice. While they can see the problem, they indicated there's no fault code, therefore they don't know know how to proceed w... Read more
JEEP
GRAND CHEROKEE
(2024) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Nov 1, 2025
Truck has approximate 60,000 miles. Was driving in rain and lost control of all electrical systems and died in the middle of the highway. No lights to warn other drivers. Shop said the pcm fried and will need a need pcm to fix the issue. Very dangerous
Incident date: Mar 12, 2026
I am writing to outline my urgent concerns regarding the 78C recall affecting the 2023–2025 Jeep Grand Cherokee 4xe and 2024–2025 Wrangler 4xe SUVs. This recall was initiated due to a manufacturing defect where casting sand remains in the 2.0L engine, presenting a risk of catastrophic engine failure, sudden power loss, or fire. The potential for engine fire or unexpected power loss represents... Read more
Incident date: Mar 10, 2026
First incident: January, 2026 “service hybrid electrical system” dash light activated, in addition to prior notification of recall 78C. Vehicle brought to Merrick Chrysler Jeep in Wantagh NY for repair and recall. Hybrid system repaired but recall unable to be performed. Second incident: March 12, 2026 Vehicle is unable to start in driveway. Towed to Merrick Jeep Chrysler. Stellantis states... Read more
Incident date: Nov 30, 2022
Was doing 55-60 mph in left lane of highway. Suddenly and without warning the car is decelerating, cannot accelerate any more, all warning lights suddenly flashing on dashboard. I was able to get over to the far right emergency lane, turn car off and put on hazards and started calling Subaru roadside assistance. While doing so I suddenly saw smoke coming out from under the hood. I got out of the c... Read more
Fire
Incident date: Dec 1, 2025
The vehicle has no power going up hills or accelerating and just stops and doesn't move. To get the car to move again you have to turn the car off and back on. Even if you put the car in L it can still just go back in regular drive on its own an cut out with no acceleration.
Incident date: Mar 14, 2026
On February 14th, my 2025 Toyota Corolla Hybrid (approx. 17,000 miles) experienced a catastrophic failure. Without warning, the steering wheel completely locked, preventing any control. Simultaneously, the automatic emergency collision braking system malfunctioned, locked the brakes, and would not disengage. This total loss of control forced the vehicle to crash into a median. Toyota Corporate has... Read more
Crash
1 injured
Incident date: Jun 1, 2024
While driving multiple lights came on the dash board showing all driver assistance systems flashing. Vehicle unable to accelerate. Had to parking on the side of the highway turn off vehicle then turn back on to clear. Dealership unable to repeat, no issues found.
CHEVROLET
SILVERADO 1500
(2021) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Mar 13, 2026
The contact owns a 2024 Lincoln Corsair. The contact stated that unknown parts fell of the vehicle and were replaced by dealer, the contact was informed of NHTSA Campaign Number: 26V091000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
Incident date: Mar 16, 2026
I am filing this complaint regarding the service department at Vaden Dodge Chrysler Jeep Ram. My complaint concerns a failure to properly diagnose a mechanical issue with my vehicle, misleading statements about the condition of the vehicle after repairs, and poor communication during the repair process. The vehicle is a 2017 Dodge Grand Caravan. Before bringing it to the dealership, the vehicle wa... Read more
GMC
SIERRA 1500
(2022) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Mar 2, 2026
While my 2025 Lexus TX was parked in my residential garage, the vehicle suddenly locked itself with my [XXX] and [XXX] children and my phone inside. The doors had been unlocked prior to placing them in the vehicle. Without warning, the vehicle locked all doors and windows. The key fob failed to unlock the vehicle electronically or manually. My husband and I attempted for over 30 minutes to gain ... Read more
Incident date: Nov 23, 2018
The vehicle went into low power mode and said to pull over. As soon as that message appeared the next warning appeared and said to shift to neutral and pull over immediately and attempt to restart. The vehicle immediately shut off after second warning before having time to pull over from first message. I was able to pull most of the way off the road as the vehicle had shut off there was no power ... Read more
VOLKSWAGEN
JETTA
(2024) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Mar 12, 2026
This vehicle qualified for the Volkswagen Emissions Recall, yet from the start of the recall through 2018 settlement lawsuit dates , no correspondence was sent (by Porsche nor VW). According to all recall regulations, my vehicle should have among the ‘recall’ with the 85K plus others, yet no correspondence was sent (by Porsche nor VW) & now the local Porsche dealership is denying in, Accordin... Read more
TOYOTA
HIGHLANDER
(2021) - ELECTRICAL SYSTEM
Mar 16, 2026
Incident date: Jul 17, 2021
The front passenger door latch seems to go off and say that the door is open and the alarm goes off in the car so in the middle of the night, the alarm will start ringing and then when driving in the car, it constantly beeps and says the door is open when it’s closed. Sometimes you can’t open the door.
Incident date: Oct 16, 2024
Vehicle could not detect key fob, key fob had normal operation(lock, unlock, remote start, tailgate open and close, all functional) but unable to start vehicle or power vehicle accessories. Windows opened with key fob and could not close windows, could not put vehicle in neutral, was stranded for 6 hours, unable to scan vehicle due to lack of key detection not allowing accessories to operate to at... Read more
Incident date: Mar 1, 2026
Error code RCM_a021 front left safety restraint system fault. An issue that arises purely due to poor seat design. It is the fault of the seat pinching a wire from moving back and forth. This safety issue is an inevitability and not a one off chance. This issue is publicly noted on forms throughout all the years of this car’s production. This error results in airbags not being properly deployed ... Read more
Incident date: Sep 1, 2025
No sensor in the back of the sliding rear doors. Door was being closed and 2 year old’s hand was caught and stuck in the back when the door completely closed
1 injured
Incident date: Sep 23, 2025
Hello, My 2018 Acura MDX has moisture and water inside the inner tailgate (trunk) tail light assembly, which caused the light to stop working. I understand there is a recall affecting some 2014–2020 Acura MDX vehicles related to moisture entering the tailgate light assembly, and my vehicle appears to have the same issue. Recall link: [XXX] Last week I visited the Acura dealership(Acura Colum... Read more
Incident date: Mar 4, 2026
Since March of 2025 I have identified a critical safety defect with my vehicle. When driving and without warning, the vehicle unexpectedly shifts to neutral, experiences a loss of propulsion, and the engine shuts off. This has occurred multiple times in which I narrowly escaped collisions with other vehicles or objects. If this would occur at a high rate of speed, it would certainly result in se... Read more
Incident date: Mar 5, 2026
The systems that failed included the shifter, which causes the car to lock so that it cannot shift out of park . This is most likely due to a shifter assembly and/or sensor malfunction. Several months prior to this event occurring (i.e., the car would not start, despite a new battery and consistent scheduled maintenance), this operator of the vehicle complained to the dealership that the car start... Read more
Incident date: Feb 14, 2026
I leased a 2023 Ioniq 6 electric car on September 2023. Since leasing the vehicle, the vehicle has been towed four times for the same problem, the parking brake malfunctions rendering the vehicle unusable. I have multiple photos and videos documenting this. This has happened either after parking the vehicle and attempting to turn it off, or after turning on the car after being parked. The first t... Read more
Incident date: Mar 3, 2026
The most recent incident the emergency brake locked on and the dash flashed system malfunction , maintenance needed, , emergency braking system shut down and several indicators were shut down . This continued for 90 minutes while I was on the phone with Nissan and was waiting for the tow truck when arriving at Nissan 72 miles away , they were not able to find any codes and the car was fine no issu... Read more
Incident date: Mar 15, 2026
The vehicle is experiencing a failure of the dual-zone HVAC system where the passenger side consistently blows hot air while the driver side is set to cold. This indicates a failure of the HVAC blend door actuator (servo motor), which is a known issue for this model year. This failure poses a safety risk as it can prevent proper defrosting and defogging of the windshield during inclement weather, ... Read more
Incident date: Feb 5, 2026
Engine failure due to connecting rod bearing manufacturing defect (NHTSA PE25008). Component: engine; available for inspection upon request (replaced; documentation available). WARNING SYMPTOMS: At 94,000 miles during routine maintenance while under warranty, I reported engine knocking to the dealer. The advisor dismissed it as "normal valve noise" and did not document the complaint. Knocking pro... Read more
Incident date: Dec 1, 2023
I am reporting a recurring safety and reliability issue with my 2022 Kia EV6 GT-Line (VIN: [XXX] ). The vehicle currently has approximately 63,100 miles. The vehicle repeatedly displays a “Check Electric Vehicle System” warning message. This problem has occurred three separate times. On at least two occasions, the vehicle became undriveable and required towing. The failure appears to affect ... Read more
Incident date: Dec 1, 2023
I had just left my house and pulled onto a 5 lane road when the ICCU died. The car lost power while underway. This posed great danger as the vehicle became unable to safely navigate traffic and pull off to safety. Kia is well aware of this hardware problem, tried to fix it with software updates, and deflates the affected number of vehicles. To make matters worse, they tried to deny this was a reca... Read more
Incident date: Jun 19, 2023
A fire started under the hood roughly 15 minutes after we drove it and parked it. Smoke could be seen 1st, then the fire. Not sure what starter the fire. The vehicle was parked 3 ft from my house, which could’ve caught my house on fire, luckily it wasn’t parked in my garage. The incident has not been yet reproduced or confirmed by an independent service center, manufacturer, police, insurance ... Read more
Fire
Incident date: Mar 15, 2026
My ABS module went out in my 2019 Ram 1500 Rebel.. My service “Electronic stability control” , “Service Trailer Brake System”, as well as “Service 4WD” lights are all on.. i had Auto Zone hook the computer up to my truck and it had 2 codes. C2206-00: Vehicle Configuration Mismatch and U0403-00 Implausible Data Received From T-Case. ABS module failure. I did some online research and com... Read more
Incident date: Jan 9, 2026
POWER STEERING WENT OUT
Incident date: Nov 7, 2025
Electrical system…battery is completely dead after short in tailgate button. Yesterday afternoon I washed out the bed and tailgate. This is important to know as a result of my research. Several hours later I go out to the truck and the tailgate is open unexpectedly, thought I had left it opened. After going to dinner and shopping with family I tried to open tailgate with tailgate button and ... Read more
Incident date: Jan 15, 2026
After going through a touchless car wash with undercarriage spray and clean, the vehicle stalled 5-10 minutes later. This occurred after the wash was completed and driving away. Suddenly the engine began to lose power, stumbled, and then died while driving. If I had to guess this was a sensor or some electrical component that may have been affected by the water spray from underneath. There were no... Read more
Incident date: Jan 15, 2026
I been trying to work with the manufacturer, to solve the problem, so far I only get emails and phone calls with nowhere to go, the problem starts one year after we bought the vehicle , when every warning ligth comes on the vehicle take to the dealer who's only reset the system on the car with out giving any specific reason the problem comes so often, that I learn to do it my self, since doesn't l... Read more
Incident date: Mar 15, 2026
I own a Ram 1500 Big Horn that has repeatedly shut off while driving and entered limp mode, causing sudden loss of power and engine shaking. This has occurred both while driving and while stopped at intersections, creating a serious safety hazard in traffic. The vehicle has been taken to the dealership more than nine times for the same issue, but they initially claimed they could not diagnose the ... Read more
Incident date: Mar 13, 2026
Five days after getting back our car from the Honda dealership where they “fixed” the two recalls all warning lights came on and not turn off. Steering, breaking, accelerating all are difficult. There were no issues prior to the dealership “fixing” the recalls. The car was just at our mechanic for brakes and they check our engine, fluids etc every time. There were no prior issues.