Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 191,761 complaints - component: ELECTRICAL SYSTEM
FORD
MUSTANG MACH E
(2021) - ELECTRICAL SYSTEM
Mar 30, 2026
Incident date: Feb 26, 2026
Incident 1: While driving my 2024 Mazda CX-90 PHEV at low-to-moderate speed, the vehicle suddenly and completely locked up without any driver input. There was no gradual slowing or normal braking behavior. Instead, the vehicle went immediately from moving to an abrupt, forceful stop, as if maximum braking was applied instantly. There were no warning lights, alerts, or audible signals before or dur... Read more
Incident date: Mar 14, 2026
Car won’t start and is completely dead. Doors won’t open, including charge port door. Once you manually unlock car is totally dead inside. Took to dealer for an ICCU replacement under warranty but died again 1 week later. Another ICCU failure? Terrible.
Incident date: Feb 26, 2026
Recall notice has been present for > 1 year and no remedy yet available for dangerous battery overheating.
Incident date: Mar 4, 2026
I am writing to formally document a serious, recurring safety defect in ou 2026 Hyundai Tucson Hybrid, purchased less than a month ago. The vehicle has now exhibited multiple distinct dashboard warning faults related to the electronic shifter system, has left me stranded on more than one occasion, and has been sitting at Schomp Hyundai in [XXX] , for the second time, for over one week, with no res... Read more
Incident date: Mar 1, 2026
This vehicle is subject to NHTSA Recall 25V-655 involving the high-voltage traction battery. The recall restricts the vehicle from using DC fast charging (Level 3), which significantly limits the safe and practical operation of the vehicle for its intended use. My household must routinely complete 300+ mile one-way trips on a weekly basis. Without DC fast charging capability, the vehicle cannot r... Read more
Incident date: Mar 4, 2026
RF Module lost connection to CAN Bus and caused the vehicle to shutoff while driving. Symptoms include messages about key fob not within range and TPMS not able to communicate with sensors. RF Module was replaced however the issue returned. Other symptoms include parasitic draw caused by RF Module that in turn causes the system to report low voltage while driving. Vehicle has left me stranded on m... Read more
Incident date: Jun 21, 2024
Twice the side detection system failed due to corroded wiring under the bumper which then led into the electrical system failing on side air bag detection/blind zone detection/traction control system/display monitor and blinkers all failing to the point of vehicle not starting. The safety is these features failed which were both safety and stability. Risks occur in becoming stranded and the prob... Read more
Incident date: Mar 10, 2026
My electronic shift on the Fly four wheel system keep dropping in gear while I'm operating the vehicle and it's dragging my back tires this is happening without me operating it
Incident date: Mar 22, 2026
The vehicle intermittently displays a “Steering lock faulty, stop!” warning and fails to start. When this occurs, the vehicle cannot be operated at all. This issue has occurred multiple times within a short period and has persisted despite prior repair attempts by authorized Volkswagen dealerships. The failure of the steering lock system prevents the vehicle from starting, creating a safety ... Read more
Incident date: Apr 21, 2023
KTM has not yet provided a schedule for recall notification.
Incident date: Apr 21, 2023
I am the original owner of a 2020 Jeep Wrangler. My instrument cluster has completely failed. I know that there is an active recall for this exact issue (30B) but my VIN number is not included. This is clearly a safety defect as my cluster is non-functional, I do not have a speedometer or warning indicators.i have no idea how much or how little gas I have, if my tire pressure is low…I am the ori... Read more
TOYOTA
SIENNA HYBRID
(2025) - ELECTRICAL SYSTEM
Mar 30, 2026
Incident date: Oct 22, 2025
I was issued a recall notice (24V-700 R24B2) over 18 months ago that the CHAdeMO charger could cause a fire. There was no immediate fix. As of today, I got another notice saying that no fix is available yet; they are working on it. This is ridiculous and it has limited the use of my car and has affected the resale value.
Incident date: Mar 23, 2026
The contact owns a 2020 Nissan Leaf. The contact received a phone call advising to take the vehicle to the dealer to be repaired under NHTSA Campaign Number: 24V700000 (Electrical System). The vehicle was taken to the dealer, where a first-phase software update was performed as an interim repair, and the contact was advised to use quick charging after driving the vehicle for a limited amount of ti... Read more
Incident date: Mar 30, 2026
On March 26, 2026 my 2019 Infiniti QX50 (VIN: [XXX] ) experienced complete loss of motive power while exiting the freeway. My blind mother and [XXX] autistic son were both passengers creating a serious safety emergency for two disabled individuals. On March 28, 2026 Les Schwab Tires (Store [XXX] ) professionally documented metal shavings in the oil pan on official invoice stating ‘SHAVING IN OI... Read more
Incident date: Mar 30, 2026
I am reporting multiple safety-related issues involving my 2016 Chrysler 200 S. On 02/06/2024, after an oil change at a dealership, the underbody skid plate bolts were not reinstalled. While driving, the skid plate fell and I lost control of the vehicle, creating a serious safety hazard. No warning indicators were present prior to this failure. The issue was identified immediately after leaving th... Read more
Incident date: Mar 25, 2026
The Nissan safety recall 24V-700 has been languishing for 18 months, and Nissan has not repaired our vehicle. We are unable to drive it safely for distance travel because we are unable to use rapid DC chargers due to risk of fire. We are extremely frustrated with Nissan’s failure to act and address this issue in a timely fashion. It is completely unacceptable to not be able to use a car for its ... Read more
Incident date: Aug 15, 2025
During on driving, engine stopped 3 or 4times since Jan/2025 Last time engine stopped yesterday around 6:30pm on 3/30/2026 at [XXX] between [XXX] and [XXX] in Los Angeles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Oct 1, 2024
The power liftgate on my 2024 Toyota Sequoia intermittently fails to close using the automatic function. When pressing the close button (either on the liftgate or key fob), the system beeps twice and does not initiate closing, requiring manual force to shut the liftgate. Additionally, the pinch sensor appears to malfunction, falsely detecting an obstruction when none is present. This creates an i... Read more
Incident date: Mar 11, 2026
There was previously a recall on the power distribution modules on these Chassis the recall was insufficient, and these PMs continue to fail. This is a very much a safety hazard as the PDM controls lights as well as the electric fan clutch, which can cause the engine to overheat leaving you stranded on the road also it can cause lights to fail and the operator does not know they have failed. The i... Read more
Incident date: May 25, 2025
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lightning, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the part was not yet available. The manufacturer was contacted and informed the contact that the part was not yet available. In addition... Read more
Incident date: Mar 30, 2026
Due to a dead battery issue in 2025, I bought a new battery. A year later, the car wouldn't start & I finally got it jumped. Ran fine for 3 weeks, then wouldn't start again. I brought car back to the Interstate battery shop, who tested the alternator, which was fine, but he said the battery was appearing low. After researching this problem, I discovered there's a known issue that the battery die... Read more
Incident date: Mar 4, 2026
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at 45 MPH, the tailgate unintendedly opened unintentionally while there were items stored in the trunk. Upon coming to a stop at the red light, another driver alerted the contact that the tailgate was open. The contact pulled over to the side of the road, and the tailgate was closed. The vehicle was driven to t... Read more
JEEP
GRAND CHEROKEE
(2024) - ELECTRICAL SYSTEM
Mar 30, 2026
Incident date: Mar 30, 2026
Vehicle engine and all electrical shut-off, at intersection of XXX. in [XXX] on February 4th (on or before 6:57 AM MST) where the hazard lights failed to come on. My further answers to the questions above as [jhh]answer[/jhh]: What component or system failed or malfunctioned, and is it available for inspection upon request? [jhh]The engine, and all electrical, lost power, including the hazard... Read more
Incident date: Dec 1, 2025
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted. The vehicle was not diagnosed or repaired. The dealers confirmed that parts were unavailable. The dealer informed the contact that the ... Read more
Incident date: Mar 25, 2026
I was driving 40mph and received a yellow error message along the lines of "electrical system issue, please check" and my speed was limited to 25mph. After trying to get the car to a safe location (as I was on a narrow two-lane road), the error changed to a blinking red error and my speed was further limited to 12mph. I was unable to get the car one mile to the dealer for service, so I stopped th... Read more
Incident date: Jun 21, 2024
The vehicle experienced a sudden loss of power steering while in operation, creating a safety concern due to reduced ability to control the vehicle. At the time of failure, multiple electrical and control module faults were present. The vehicle was inspected by a dealership, which diagnosed the issue as requiring rack and pinion replacement. The owner paid out of pocket for this repair. Dealershi... Read more
Incident date: Mar 19, 2026
My vehicle has 2 issues that are known but only recalled for another year. My car will say shift to park when in park and will not power off. My vin shows no open recalls for this issue for my vehicle but there is a service bulletin for this issue with my year vehicle. The dealer will not cover the cost of repair since my vin is not listed in the recall. Also I just had to replace the vaper can... Read more
CHEVROLET
TRAILBLAZER
(2022) - ELECTRICAL SYSTEM
Mar 30, 2026
Incident date: Mar 30, 2026
While driving yesterday, the MMI reset and included the dashboard. The dash completely froze for a couple minutes(including the speedometer), and then the whole system blacked out and restarted. There has been a check engine light on since I got the car in December. Havent been able to get a service appointment with a loaner. Also since new, adaptive cruise control works intermittently with a warn... Read more
Incident date: Mar 30, 2026
I am reporting a persistent and escalating electrical safety defect in a 2021 Ford Explorer. On February 28, 2022 (at approximately 10,542 miles), I formally reported a strong burning metal smell and the engine would be loud and idle high, there was abnormal noises and unusual electrical changes to the dealership (West Herr Ford). The dealer service advisor documented no problem found and told me ... Read more
Fire
Incident date: Feb 28, 2022
The contact owns a 2019 Nissan Leaf. The contact stated the vehicle was unable to be charged and had become inoperable. The battery warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V700000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exce... Read more
Incident date: Mar 20, 2026
The vehicle (2025 Kia Carnival Hybrid) has suffered from a systemic parasitic 12V battery drain since the first month of ownership. The first occurrence was July 20, 2025, requiring a jump-start from Kia Roadside Assistance. On 02/26/2026, the vehicle was presented at Moritz Kia Alliance for the same issue. The dealer diagnosed the 12V battery as defective (Code R04) and replaced it under warrant... Read more
Incident date: Jul 20, 2025
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The dealer informed the contact that the battery charge was extremely low. The vehicle was not repaired. The contact stated that the failure persisted. The vehicle wa... Read more
Incident date: Mar 28, 2026
Car fails to start and warning flashes, keyless start system problem.
Incident date: Mar 26, 2026
The B post on the driver side flew off while driving. This is has been an ongoing issue. Ford has fixed them before and they keep causing issues on both the driver and passenger side. The exterior panel does not stay connected to the truck. It flew off at highway speeds, causing the air and rear tailgate to malfunction after it pulled a wire out. This is a huge safety issue ford refuses to acknowl... Read more
Incident date: Feb 19, 2026
I have a Honda Accord Sport. My vehicle does not appear on the recall website. I am having so many issues with my vehicle lately. The following lights stay on continuously on my dashboard. The tire pressure light, ABS, tired skid traction, brake and steering wheel lights are on. I have tried everything to get these issues resolved and nothing seems to be working. I am thinking now that this could ... Read more
Incident date: Mar 13, 2026
Had two different electric coolant heaters fail in just over 2 years. One at 36,000 miles and one at 72,000 miles. Each time it has failed it results in a loss of cabin heat which prevents me from being able to use the defrost capability and heat my minivan that I bought to drive my 4 young children around.
Incident date: Mar 13, 2026
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Jan 1, 2026
"While traveling in fast-moving traffic, my 2025 Hyundai IONIQ 6 suffered a catastrophic electrical system failure and an immediate loss of motive power. The vehicle instantly entered a 'limp mode' and dropped to a maximum speed of 11 mph, creating a life-threatening hazard for myself and surrounding drivers. There were no warning lamps or symptoms prior to this sudden failure. The vehicle was tow... Read more
Incident date: Feb 1, 2026
I am submitting a safety complaint regarding a **2017 Kia Sorento SXL** equipped with a **3.3L Lambda V6 engine**, which experienced **sudden and catastrophic engine failure** at approximately **137,000 miles**. Prior to failure, the vehicle exhibited **progressively worsening engine knocking and vibration**, indicating internal engine damage. Despite these warning signs, the failure occurred **a... Read more
Incident date: Feb 1, 2026
At 31,000 mile my horn is no longer working along with my steering wheel controls on the left side of the wheel. Upon researching online it seems these truck have a common issue with clock spring fail. This is concerning because not only does the clock spring provide power to the horn and steering wheel controls, it could also effect the airbag function.
Incident date: Mar 16, 2026
The rear view camera is not operating when shifting to reverse. I can demonstrate this malfunction at any time to anyone. Driver is unable to detect short objects or small children directly behind the vehicle. The problem was confirmed by the dealer during a service visit. At that time, the service technician checked power and ground to the control unit and verified good. Attempted calibration for... Read more
Incident date: Mar 29, 2026
When going over bumps such as speed bumps or bumps in the road there has been a clunking noise and sometimes a grind, for a few seconds.With this the ABS light also comes on. Then goes off. This has went on for the past 6-7months. Its not every time,it is very random. It will do it and not again for a while. On 3/16/26 the SVC FWD warning light came on while driving. After restarting it it take... Read more
Incident date: Mar 16, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 65 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the result was not provided. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer refer... Read more
Incident date: Oct 23, 2025
The engine of vehicle repeatedly failed, causing the vehicle to stall while driving, which posed a serious risk to my safety and others on the road. The vehicle had approximately 65,000 miles and was maintained routinely and on schedule. The failure first occurred before November 18, 2025, when I reported stalling issues to Kia authorized service & parts. The vehicle was returned as “fixed” on... Read more
Incident date: Feb 27, 2026
The contact owns a 2024 Volvo V60CC. The contact stated that while driving at various speeds, the turn signals, the blind spot detection system, and the side cameras became inoperable. The failure was intermittent. The vehicle was taken to the dealer, where the infotainment system software update was performed on several occasions; however, the failure persisted. The vehicle was not repaired. The ... Read more
Incident date: Mar 10, 2026
I am reporting a safety defect involving my 2016 Jaguar XJ. The driver-side door cannot be opened from either the inside or the outside. This failure occurred without warning and has made the vehicle unsafe to operate. This issue presents a serious safety risk. If an emergency occurs, such as a crash, fire, or other urgent situation, the driver may be unable to exit the vehicle quickly. Being trap... Read more
CHEVROLET
SILVERADO 2500
(2026) - ELECTRICAL SYSTEM
Mar 30, 2026
Incident date: Mar 3, 2026
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts for the recall repair were on back order. The contact was then placed on a waiting list. The contact stated that the ma... Read more
JEEP
GRAND CHEROKEE
(2023) - ELECTRICAL SYSTEM
Mar 30, 2026
Incident date: Jul 31, 2024
Nissan Recall R25C8 (NHTSA ID: 25V655), Incomplete, remedy not available Primary Issue: High-voltage battery fire risk during Level 3 (DCFC) charging due to excessive lithium deposits. I have been told by Nissan not to use Level 3 fast charging. This has significantly impaired the utility of my vehicle due to: - Limited Range/Utility: Without fast charging, I can't use the car for trips beyond i... Read more
Incident date: Mar 22, 2026
I am reporting a safety concern involving a 2019 Chevrolet Malibu. The vehicle was previously involved in accidents prior to my purchase and had known mechanical issues, including a gear shifting problem that was not properly repaired. In February 2024, while the vehicle was insured under Ocean Harbor Casualty Insurance Company, it sustained a significant front-end collision impacting the driver ... Read more
Crash
Incident date: Feb 13, 2023
Belt Starter Generator failure rendered car undrivable -- power steering failed while in motion. Issue is subject to Class Action Settlement in USDistrict Court, Case # 3:23-cv-02291-RK-RLS. But this should have been a recall because of danger of Injury or Death. A recall would provide notice that the notice of settlement failed to provide. This failure happened to me on March 29, 2026. De... Read more