Consumer Safety Complaints

Incident date: Sep 1, 2025

Crack in airbag cover on steering wheel

Incident date: Sep 20, 2025

Driver rear-ended another car, the airbags did not deploy. The cars passenger front was damaged, the front end frame was bent, and the car is deemed totaled. Driver hit steering wheel.

Crash

Incident date: Sep 2, 2025

Passenger head restraint exploded no accident no bump nothing !!! The car had just been in for service 2 months ago I have video saying excellent condition..11,500 miles only ..I went to Mercedes they are charging me $900.00 for new headrest they said plastic parts broke cannot fix :(

Incident date: Sep 15, 2025

The contact owns a 2019 Mitsubishi Outlander. The contact stated that the message "Service Air Bags" was displayed. The vehicle was taken to the dealer, where the contact was advised to pay a fee for a diagnostic test. The contact declined, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

Incident date: Aug 31, 2023

My 2021 Toyota RAV4 has been under airbag recall for over a year (starting around August 2023), and I have been unable to safely use my vehicle since then. Toyota has no estimated timeline for parts availability or repair, and the recall remains unresolved, they originally estimated October 2024, but that was nearly 1 year ago. Their provided timelines are now unreliable. I was provided a rental ... Read more

Incident date: Sep 29, 2025

The contact owns a 2020 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer wa... Read more

Incident date: Sep 29, 2025

Steering wheel airbag cover gets extremely hot after driving, was told this is a serious safety concern.

Incident date: Sep 29, 2024

The contact owns a 2020 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The contact called the local dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact to continue checking back with the dealer. The contact had not experienced a failure.

Incident date: Sep 27, 2025

The contact owns a 2022 BMW 228i. The contact stated that while driving 25 MPH and traveling over a bump in the roadway, all of the air bags deployed without warning or impact. The front windshield was cracked about halfway. The driver sustained injuries to her face and had marks and bruises on her legs and neck, and back, and a concussion. The other occupant had sustained bruises and welts; her b... Read more

2 injured

Incident date: Sep 20, 2025

Bought a brand new Model Y and I less than a week I received the below two error message warnings and the airbag light comes on. Cabin occupancy radar obstructed. Front passenger safety restraint system issue. Also to engage the FSD, I have to double tab 2-3 times in order for it to engage.

Incident date: Sep 28, 2025

I keep getting alerts that there is a front right safety restraint system issue and service is required. Repair note Nov. 14 2024 stated: Safety Restraint alert has been intermittent over at least the past year. Customer has had previous Service Visits for same alert (RCM2_a136_sideAB1stRowROpen). Issue seems to be somewhere within the harness affecting the passenger side airbag. Replaced the Fro... Read more

Incident date: Sep 23, 2025

The Air bag light came on on the dashboard of my 2013 Hyundai and wouldn’t go off. When I took it to the local Hyundai dealership, they diagnosed the problem as the airbag clock spring. I asked if there was a recall for the clock spring, and was told no. They install a new OM Clock to fix the problem, and it cost me $805.77. When I returned home, I did my own research and found there was a recal... Read more

Incident date: Dec 31, 2024

IT WAS RECENTLY BEGAN TO LEAK FUEL FROM THE TOP OF THE ENGINE CLOSE TO THE WINDSHIELD. THEN THE WHOLE CABIN SPECIALLY IN THE FRONT WHERE THE STEERING WHEEL BEGAN TO HAVE BAD VIBRATION DURING REVERSED, AND IDLE, ALSO WHEN THE AC IS ON. THEN THERES THE AIRBAG FOR THE PASSENGER, THE LIGHT IS ON, IT USED TO SAY '"OFF" THEN WHEN THE SEAT IS USED IT WILL SHUT OFF. NOW IT JUST STAYS ON. LAST IS THE AC CO... Read more

Incident date: Aug 4, 2025

On August 4, 2025, while being operated in an ordinary and careful manner, the newly-purchased vehicle experienced an episode of sudden unintended acceleration, lurching forward uncontrollably and slamming into a tree. Then, as the driver attempted to back up, the vehicle charged forward and struck the tree again. The vehicle's driver airbag never deployed despite sustaining two head-on collisions... Read more

Crash

Incident date: Sep 25, 2025

I am submitting this complaint as a follow-up to my prior NHTSA complaint regarding the defective passenger seat Occupant Classification Sensor (OCS) in the 2016 Hyundai Sonata. Previous Tracking Number: 11689976 Since my initial submission, I have prepared a detailed technical and comparative report, which I am attaching here. The report documents how Hyundai’s repair policy for the OCS crea... Read more

Incident date: Sep 2, 2021

my brother got me this vehicle five yrs ago, and ever since then the air bag light has been on,i have no idea of why it is on, i don't know if it is the fuse, i don't know if there is even a air bag is in the vehicle my brother got the vehicle up in vermont, i have a pending cl# [XXX] on another issue, thank you so much, deeply appreciated, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I... Read more

Incident date: Dec 31, 1969

Unknown

Incident date: Jan 11, 2017

Some times the passenger airbag light comes on and off. This is a reoccurring problem and I don’t see any recalls on this

Incident date: Sep 26, 2025

I came to a stop in the left turn lane at an intersection with a red light with the car in drive and my foot engaged on the brake to wait for the light to turn green. The car suddenly and completely died and all power was shut down. I was not able to engage the hazards. It was dark outside and I was afraid cars behind me would hit me. It was an incredibly dangerous situation with no warning. I exi... Read more

Incident date: Sep 26, 2025

[XXX] WITH ONLY 88,500 MILES no wreck or other incident service airbag light came on and dealership wants 180.00 just to check it. what creates the issue is that my other vehicle a 2010 Tahoe with 285,000 miles came on within 3 days of this one. What am i supposed to do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Sep 26, 2025

I have 2 GM vehicles that the Airbag light came on within 3 days of each other and neither has had any such issue ever. [XXX] 2010 Chevy Tahoe LTZ with 285,000 miles [XXX] 2011 Chevy Silverado LS with only 88,500 miles Local dealership wants $180.00 each just to check out the issue I just think this is very coincidental. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5... Read more

Incident date: Sep 26, 2025

Was going 70 mph (speed limit) and hit a deer, car was totaled. Upon impact my seatbelt locked up and I smelled smoke, but the airbags didn't actually deploy. No warning signs or prior issues known.

Crash

Incident date: Aug 30, 2025

The contact owns a 2016 Lexus RX 350. While the contact was inside the building where she worked, the hazard lights were flashing unintendedly. When the contact arrived at the residence, the hazard lights were flashing again. The vehicle was not diagnosed or repaired. Additionally, the contact stated that the air bag warning light was illuminated. The contact stated that on a separate occasion, th... Read more

Incident date: Oct 31, 2024

1- Passenger Restraint System Malfunction error codes- related to wiring or front passenger seat- long timeframe and expense to diagnose 2- Engine mounts broken Oct 2023 and again Aug 2025- known issue by BMW service- high repair cost & repeat failure 3- Front crash assist will brake for shadows caused by trees or adjacent trucks and has nearly caused accidents

Incident date: Sep 25, 2025

The problem originates from a single faulty passenger seat airbag sensor, but Hyundai requires replacement of the entire seat cushion module, quoted at approximately $3,200 for the part alone and around $4,000 total repair cost. This creates the impression that a single failed sensor affects the entire airbag system. I was not provided with a definitive answer as to whether this fault impacts the ... Read more

Incident date: Dec 20, 2023

I received notice of the recall for front passenger seat airbag sensors in Dec 2023, with assurances that it would be fixed by a certain quarter, which kept getting pushed out for almost 2 years now. I haven't received any further updates in the mail or email and had to call the dealer and Toyota directly to get any updates or info. They finally had an update that the remedy fix would happen in ph... Read more

Incident date: Sep 19, 2025

I was in a crash on 9/19/25 and at the incident none of my airbags deployed. My daily driver for my children and I. I was lucky I was the only passenger at the time. I never expected my airbags not to deploy in a head on crash. The car still sits in my driveway and I have and identical one just like it that I drive! I’d like them evaluated.

Crash 1 injured

Incident date: Sep 26, 2025

The contact owns a 2004 Honda Accord. The contact stated that while attempting to make a right turn, the air bags deployed independently. No warning lights illuminated. A dealer or independent mechanic was not contacted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact's fiancé sustained injuries to the face, left eye, causing her to ha... Read more

2 injured

Incident date: Sep 26, 2025

The contact owns a 2023 Land Rover Range Rover Evoque. The contact received notification of NHTSA Campaign Number: 25V454000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had... Read more

Incident date: Aug 27, 2025

Every time my wife sits in her passenger seat the SOS warning goes off like it’s trying to call for help, but the call doesn’t go through. Thankfully because there is never a problem, and now the airbag warning is saying it’s not working. Our dealership said the part needed was on back order and they couldn’t get it any faster unless we called customer support. Which is what I thought they... Read more

Incident date: Apr 5, 2025

Due to the deployment of the airbags, I sustained fractured sternum, right foot and left hand. Had surgery on left hand to repair fractured fingers. Laceration on right leg.

Crash 1 injured

Incident date: Sep 20, 2025

Airbags did not deploy. A car run a red light. I hit it on its passenger side. I was going about 45mph before the crash. I did slam my breaks before impact but I would guess I was still going 30-35mph at impact. Car has not been inspected yet. It is still in our possession. We have made in insurance claim. No warning light of any kind were on before the crash.

Crash 2 injured

Incident date: Sep 15, 2025

I tried to honk the horn when a car started to come into my lane and discovered that it was not working. I took it to the dealership, and they said it needed a new steering wheel as the contacts that operate the horn were faulty. they told me that the steering wheel airbag would not be operational due to this problem until it was fixed. This is a 2022 pickup with only 10,000 miles on it. I’ve n... Read more

Incident date: Sep 6, 2025

Airbag service light coming on and off. I saw there was a recall on this but they are saying my truck is not on the recall.

Incident date: Sep 9, 2025

Suddenly airbag light has steady on when start engine. Scanner shows has failed code L4 and failed to reset.

Incident date: Dec 15, 2023

The contact owned a 2018 Mercedes-Benz E300. The contact stated that while driving 30 MPH, another vehicle leaving the parking lot pulled in front of the contact's vehicle, and the contact's vehicle crashed into the side of the other vehicle. The air bags failed to deploy. The contact's face and chest hit the steering wheel. The contact sustained soreness on the face, and from the shoulders down t... Read more

Crash 1 injured

Incident date: May 7, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? The defects involve multiple electronic control systems, including steering, braking, and airbag modules, which continue to generate active and stored Diagnostic Trouble Codes (DTCs) even after the May 2, 2023 recall repair. The vehicle remains in our possession and is available for inspection upon r... Read more

Crash

Incident date: Sep 25, 2025

I am experiencing an issue with the airbag light on my 2017 Nissan Altima S model, which is showing code B0020. This airbag code indicates a problem with the passenger side airbag system, typically caused by damaged wiring, a malfunctioning seat sensor, or a loose connector beneath the driver's seat. The repair quote from my local Nissan dealership ranges from $1728 to $3500, depending on the faul... Read more

Incident date: Mar 1, 2025

The contact owns a 2013 Chrysler 200. The contact stated that while driving at 35 MPH, the front driver’s and front passenger’s side headrests deployed without warning. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was taken to a dealer where the contact was informed that the headrest needed to be replaced out ... Read more

Incident date: Aug 22, 2025

On August 22nd 2025 my daughter was driving this vehicle and was in a car accident and her front air bags did not deploy. Her passenger side airbags deployed with no passenger but nothing in the front and it was a front collision. Upon receipt of the Paperwork from Copart we learned there was an active recall from 2018 for the front airbags possibly not deploying and resulting in injury during a c... Read more

Crash 1 injured

Incident date: Jul 18, 2025

PASSENGER AIR BAG SENSOR. This is blinking on my dash. I looked it up in the manual. It stated that the airbag may not deploy in an accident. I also got a recall notice for this same problem and called the dealer. They said that my vin was not included in the recall even though I had the same make, model and year and the same problem. I had a problem with this when the vehicle was new, they fixed ... Read more

Incident date: Jul 6, 2025

The contact owned a 2021 GMC Yukon XL. The contact stated that while driving 70 MPH, the “Service Safety Restraint Device” warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer, and the contact was informed that the air bag was not repaired correctly because there was electrical tape and packing foam inside the air bag housing. The air bag was replaced and the fr... Read more

Incident date: Jul 31, 2025

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the messages "No Seat Belt", "Service Air Bags", "Service Seat Belts" and "Auto Park Disabled" were displayed. The contact stated that the failure had occurred with the driver and the front passenger's side seat occupant wearing their seat belts. Additionally, the brake and the check engine warning ligh... Read more

Incident date: May 1, 2025

I am writing to demand a recall for a widespread and well-documented defect involving the sunroof drain lines in the Lexus GX460. Owners across multiple model years report that these drains frequently clog, disconnect, or deteriorate, resulting in severe water intrusion into the cabin. This defect is more than an inconvenience. Water intrusion routinely damages the headliner, carpets, and—most ... Read more

Incident date: May 8, 2025

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags). The contact called a local dealer and the manufacturer for information on parts availability but was advised that another letter indicating when the parts were available would be sent. The contact stated that the manufacturer had exceeded a reasonable amount of time for the ... Read more

Incident date: Sep 23, 2025

Red air bag light goes on at start up on dash. I understand there was a recall at one time. Is mine a defective part that didn't get fixed? Thx.

Incident date: Sep 8, 2025

The contact owned a 2023 Genesis G80. The contact stated that a 2001 Ford F-350, pulling a tow trailer, ran a red light while traveling at approximately 50 MPH and crashed into her vehicle. The air bags did not deploy. The contact sustained injuries to her left side, arm, neck, and back, and medical attention was provided. A police report was filed. There was no reported fire. The vehicle was towe... Read more

Crash 1 injured

Incident date: Sep 25, 2025

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more

Incident date: May 3, 2024

NHTSA Campaign #: 16V244000 Passenger airbag off

Incident date: Sep 24, 2025

Hello, Can you please direct me to the proper office to file a complaint against a Fiat dealership which refuses to complete a recall? Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)